Communications Lead

Position: Communications Lead

Department: Communications and Marketing

Reports To: Director of Communications and Marketing

Hiring Salary Range: $60,000 – 70,000

Term: 18 months, with possibility of extension

Start Date: December 2026

BACKGROUND:

At HelpAge Canada, we believe older people deserve respect and should be able to age on their own terms – with purpose, dignity and belonging. To better support older adults to be socially connected, remain active and maintain independence, HelpAge Canada coordinates, convenes, builds capacity and invests in community-based organizations in Canada and internationally. We advocate, inform policy and work in a collaborative manner to raise the profile of the ageing agenda in Canada and around the world. We work with community-based organizations and a robust ecosystem of networks and partners that provide supports to older persons to live independently in their homes and communities and to improve their well-being through local, community-based services. The work we do adheres to the following principles: community-centered and community driven, prevention oriented, evidence based, collaborative, accessible and intersectional.

JOB PURPOSE:

The Communications Lead plays a key role in bringing HelpAge Canada’s mission and impact to life through a compelling communications approach. Working within the Communications and Marketing department, this role helps strengthen HelpAge Canada’s brand, share the impact of our work, and raise awareness of the vital role community-based organizations play in supporting older people across Canada. Reporting to the Director of Communications and Marketing, the Communications Lead will lead content development, manage day-to-day website and social media activities, and collaborate across departments to advance organizational priorities, engage key audiences, and amplify HelpAge Canada’s impact.

DUTIES & RESPONSIBILITIES:

In consultation with the Director of Communications & Marketing and the Senior Leadership team:

• Content Development: Develop content and creative assets for HelpAge Canada’s website, social media channels, email communications, print materials, and other communications platforms.
• Social Media Management: Develop and implement HelpAge Canada’s social media strategy, including managing accounts, creating and scheduling content, monitoring and responding to messages and comments, tracking performance, preparing monthly reports, and identifying opportunities to grow engagement and reach across platforms.
• Newsletter Development: Lead the development, production, and distribution of HelpAge Canada’s quarterly Partner Newsletter and the monthly CORE Canada Newsletter, including content planning, copywriting, and performance monitoring.
• Website Management: Maintain and update HelpAge Canada’s website, ensuring content is accurate, accessible, engaging, and aligned with organizational priorities. Perform basic web maintenance and identify opportunities to improve user experience and content performance.
• Storytelling and Impact Communications: Support the development of HelpAge Canada’s annual impact reports, event reports, and other organizational publications. Gather and translate program outcomes, impact stories, organizational achievements, and key learnings into compelling content that engages funders, partners, allies and other key audiences.
• Program, Initiative, and Event Communications: Support cross-departmental communications related to grants, funding announcements, campaigns, new initiatives, partner engagement and sector engagement activities – including developing event announcements, promotional materials, partner toolkits, stakeholder communications and post-event reporting.
• Healthy Aging CORE Canada Platform Management: Manage membership requests and content uploads on the CORE Canada platform, support member engagement, maintain relevant platform content, and help ensure a positive user experience.
• Brand Management and Editorial Oversight: Ensure consistency in HelpAge Canada’s brand identity, messaging, tone, and visual standards across communications channels and materials. Review content for clarity, accuracy, accessibility, and alignment with organizational priorities.
• Vendor and Production Coordination: Coordinate external vendors and service providers, including translation, graphic design, printing, photography, and video production, to deliver high-quality communications materials on time and within budget.
• Media Relations and Outreach: Support media relations and outreach activities as needed, including preparing media materials, coordinating responses, and supporting organizational visibility.
• Other Duties: Travel to attend organizational events, meetings, and other activities as required, and provide additional communications support as needed.

QUALIFICATIONS:

• Bachelor’s degree in communications, Marketing, English, Public Relations, or a related field, or an equivalent combination of education and experience
• Three to five years of experience in a communications, marketing, or related role. Experience working in the charitable or non-profit sector is an asset
• Strong written and verbal communication skills in English and French, with the ability to develop and adapt content for multiple audiences. French proficiency is an asset
• Excellent writing, editing, and proofreading skills, with the ability to develop clear, engaging, and audience-appropriate content across a variety of formats and platforms
• Experience with WordPress and Divi Builder; Google Ads and Google Analytics; Constant Contact or similar email marketing platforms; Canva or similar design tools; Microsoft Office; CanadaHelps and FundraiseUp or similar online fundraising platforms; DonorPerfect or a similar donor relationship management system; and Loomly or similar social media management tools
• Strong organizational and project management skills, with the ability to manage multiple priorities, coordinate deadlines, and work effectively with internal teams and external service providers
• Strong attention to detail, with a commitment to accuracy, consistency, accessibility, and brand standards across all communications materials
• Excellent interpersonal skills and the ability to collaborate across teams and support organizational goals through effective communications

RENUMERATION AND BENEFITS:

• Three weeks of paid vacation annually, plus an office closure between Christmas and New Year’s
• 12 paid sick days annually, in addition to bereavement and family leave
• Participation in HelpAge Canada’s group benefits program and RRSP matching program
• A remote-first workplace with flexible working hours, taking into account employees’ respective time zones

HelpAge Canada is a remote-first workplace. Candidates must be located and eligible to work in Canada to be considered for this position. If you require accommodations during the application process, please email info@helpagecanada.ca. To apply, please upload your resume and cover letter to CharityVillage by November 12th, 2026. Optionally, you may also include a brief portfolio of your work.