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About The Career Foundation:&nbsp;The Career Foundation is a dynamic non-profit organization that offers a wide range of employment, training, and HR services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of multiple locations, we now help thousands of people each year successfully accomplish their employment goals. Our team of dedicated professionals has described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at <a href="http://www.careerfoundation.com/" target="_blank">CareerFoundation.com</a>.Some of the benefits and features available to our employees include:&nbsp;<ul><li>Competitive compensation</li><li>A comprehensive health benefits plan that includes massage therapy, naturopath services, travel coverage, and much more</li><li>A comprehensive dental insurance plan</li><li>An RRSP Matching benefit</li><li>An Employee &amp; Family Assistance program</li><li>Employee wellness initiatives</li><li>Paid days off for religious observance purposes</li><li>Paid days off for personal wellness purposes</li></ul>Program &amp; Role Description: The Career Foundation operates five full-suite Integrated Employment Services Centres in North York, York, Toronto, Etobicoke, and Scarborough, providing job seekers with a comprehensive range of services, including career exploration, résumé and interview preparation, job search support, employer connections, and retention assistance. Employers partner with us for access to a diverse talent pool, community hiring events, coaching for new hires, and retention strategies. Our organization also delivers a portfolio of sector-specific and barrier-reduction employment and training programs across the Greater Toronto Area.As the Quality Assurance and Training Specialist, you will ensure that all programming is delivered at a high standard of quality and aligns with funder contracts, industry requirements, and internal performance expectations. You will lead quality monitoring and training initiatives to support adherence to guidelines and strengthen service delivery. This role includes conducting detailed quality reviews and designing targeted training interventions to close compliance gaps and enhance staff performance. You will have performance KPIs and targets assigned to you relevant to your position.Position type:Full-time (37.5 hours per week) one-year contract with excellent potential for permanencyBase Location and Travel Requirements:The designated base location for this opportunity is The Career Foundation’s North York office, located at Lawrence Ave. W. and Allen Rd. This position also requires frequent travel and onsite work at our other full-suite Employment Centres in York, Etobicoke, Toronto, and Scarborough, as well as other sites and stakeholder locations to fulfill core deliverables. A valid Ontario G driver’s licence and a reliable vehicle are required to effectively meet the frequent travel responsibilities of this position, including travel between multiple office locations and stakeholder sites across the GTHA. A company laptop, cell phone, and other equipment is provided. Mileage is reimbursed in accordance with the organization’s travel policy.Vulnerable Sector Check:An offer of employment for this opportunity will be contingent on the incumbent providing an acceptable Vulnerable Sector Check (VSC).Start date:As soon as possibleReporting to:Director, Quality AssuranceResponsibilities include:Quality Assurance &amp; Compliance Monitoring<ul><li>Implements and monitors quality assurance (QA) processes across all programs of The Career Foundation.</li><li>Conducts regular audits and assessments of intake, service delivery, file documentation (Employment Action Plans, job search coaching, job development documentation, retention follow-up), funding applications and claims, case notes, and client outcomes.</li><li>Reviews program-specific eligibility, funder documentation (including Better Jobs Ontario applications), and ensures submissions meet requirements.</li><li>Identifies gaps, discrepancies, or non-compliance across programs, documents issues, and recommends corrective, capacity-building actions.</li><li>Tracks trends and prepares analytical reports for management, highlighting performance risks, opportunities, and improvement plans.</li><li>Ensures all required QA documentation is captured, evidence is stored, and monthly QA audit reporting is maintained.</li><li>Performs other relevant duties as assigned.</li></ul>Training &amp; Capacity Building<ul><li>Designs, delivers, and updates training presentations and materials to support frontline staff across all program streams (intake, training, employment services, job development, retention, employer services).</li><li>Develops customized workshops, e-learning modules, desk aids, reference materials, AI-backed job aids, and refresher sessions based on audit findings, compliance trends, and performance gaps.</li><li>Provides one-on-one coaching and group training to staff across all program lines.</li><li>Maintains accurate training records, tracks staff progress, and measures training impact on compliance, service quality, and outcomes.</li><li>Stays current with updates to funder guidelines and program policies, and updates training materials accordingly.</li><li>Performs other relevant duties as assigned.</li></ul>Risk Identification &amp; Process Improvement<ul><li>Prepares audit reports and utilizes audit results and performance data to identify risks (e.g., under-performance, non-compliance, service gaps) and inefficiencies across programs.</li><li>Collaborates with program managers and operations leadership to develop process improvement strategies and implementation plans.</li><li>Monitors adherence to service standards and supports best practice sharing across program streams.</li><li>Ensures alignment of QA and training activities with the organization’s service-delivery framework, funder contractual expectations, and performance targets.</li><li>Performs other relevant duties as assigned.</li></ul>Qualifications/ Skills Required:<ul><li>Post-secondary degree in business, compliance, human services, or another related field relevant to the position’s duties is highly preferred, or an equivalent combination of education and experience is required.</li><li>Proven working knowledge of Employment Ontario programs, service delivery models, and Integrated Employment Services guidelines, including outcomes-based performance management frameworks, is required.</li><li>Minimum of 3 years of direct experience in quality assurance, compliance monitoring, or training/development within employment services, non-profit, government-funded program delivery, or a multi-program environment.</li><li>Demonstrated ability to design, deliver, and evaluate training programs using adult-learning principles.</li><li>Must possess a valid Ontario G driver’s licence and vehicle, and be willing to work on-site from all five of The Career Foundation’s Employment Centres in North York, York, Etobicoke, Toronto, and Scarborough, as well as travel to other stakeholder locations within the GTHA.</li><li>Experience developing desk aids, process guides, and AI-powered job aids to support staff competency and compliance is considered an asset.</li><li>Strong analytical thinking; skilled in identifying service-delivery risks, recognizing performance trends, and producing actionable QA reports.</li><li>High attention to detail with the ability to interpret policy, audit documentation for accuracy, and recommend corrective actions.</li><li>Tech-savvy with advanced Excel and data analysis skills, including comfort with QA dashboards, digital trackers, and cloud-based collaboration tools (e.g., SharePoint, Teams, CRM/case management systems), and proficiency with Office 365 applications and Microsoft Office Suite.</li><li>Excellent verbal and written English communication, with solid presentation skills and the ability to effectively coach and support staff in a respectful and collaborative manner.</li><li>High emotional intelligence, with exceptional relationship-building and customer service skills.</li><li>Proven ability to develop rapport with people across all stakeholder groups and uphold the organization’s service standards, policies, and core values.</li><li>Demonstrated track record in a results-driven environment with experience meeting targets.</li><li>Professional and courteous approach to client service with a high level of respect for the diversity of the people served.</li><li>High ethics and confidentiality standards with proven experience maintaining sensitive information and exhibiting tact, diplomacy, and good judgment.</li><li>Excellent time management and organizational skills, with the ability to multi-task to meet deadlines and achieve targets and objectives.</li><li>Flexibility to occasionally work outside regular business hours when required to ensure the team meets all objectives.</li><li>Strong work ethic with a demonstrated ability to remain flexible and resilient, adapting quickly to changing priorities while maintaining trust and positive working relationships.</li></ul>The Career Foundation’s Commitment:The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.

The Career Foundation

Quality Assurance and Training Specialist

About The Career Foundation:&nbsp;The Career Foundation is a dynamic non-profit organization that offers a wide range of employment, training, and HR services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of multiple locations, we now help thousands of people each year successfully accomplish their employment goals. Our team of dedicated professionals has described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at <a href="http://www.careerfoundation.com/" target="_blank">CareerFoundation.com</a>.Some of the features available to our employees include:&nbsp;<ul><li>Competitive compensation</li><li>Employee wellness initiatives</li><li>Paid days off for religious observance purposes</li><li>Paid days off for personal wellness purposes</li></ul>Program &amp; Role Description: Conveniently located in Etobicoke, North York, Downtown Toronto, York, and Scarborough, The Career Foundation’s five (5) full-suite Employment Centres provide job seekers with a full range of services, including exploring career options, improving their résumés, preparing for interviews, arranging employment placements, providing job retention support and much more. Our Employment Centres also offer a range of services to employers, including recruitment support, candidate screening, job matching, hiring fairs, workplace orientation, retention advice, and other services.&nbsp;&nbsp;&nbsp;The Customer Information Representative is an important member of the team, responsible for providing exceptional customer service to clients at front-desk reception and within our Resource and Information Area. This role also includes collecting, tracking, and entering essential data into online reporting systems, preparing and updating reports and trackers, and performing other duties that help the team run smoothly and support clients in achieving successful outcomes.Position Type:Full-time (37.5 hours per week) contract until March 31, 2026, with potential for permanency.Base Locations Available:Option 1 – York&nbsp;(Weston &amp; Lawrence):This position is based at The Career Foundation’s&nbsp;York&nbsp;Employment Centre, located near&nbsp;Weston Rd. and Lawrence Ave. W. The successful candidate will work onsite at this location on a full-time basis.Option 2 – Etobicoke&nbsp;(Islington &amp; Hwy 401):This position is based at The Career Foundation’s&nbsp;Etobicoke&nbsp;Employment Centre, located near&nbsp;Islington Ave. and Hwy 401. The successful candidate will work onsite at this location on a full-time basis.Option 3 – North York&nbsp;(Lawrence Ave. W. &amp; Allen Rd.):This position is based at The Career Foundation’s&nbsp;North York&nbsp;Employment Centre, located near&nbsp;Lawrence Ave. W.&nbsp;and Allen Rd. The successful candidate will work onsite at this location on a full-time basis.Option 4 – Toronto (Yonge St. and St. Clair Ave. E.):This position is based at The Career Foundation’s&nbsp;Toronto Employment Centre, located near&nbsp;Yonge St. and St. Clair Ave. E. The successful candidate will work onsite at this location on a full-time basis.Option 5 – Scarborough&nbsp;(Kingston Rd. &amp; Midland Ave.):This position is based at The Career Foundation’s&nbsp;Scarborough&nbsp;Employment Centre, located near&nbsp;Kingston Rd. and Midland Ave. The successful candidate will work onsite at this location on a full-time basis.Important note:With your application, please specify the location that you are applying for.&nbsp;Vulnerable Sector Check:An offer of employment for this opportunity will be contingent on the incumbent providing an acceptable Vulnerable Sector Check (VSC).Start:As soon as possibleReporting to:Area Manager, Employment and Placement ServicesResponsibilities include:Customer Service<ul><li>Provides exceptional customer service to clients at front-desk reception, including greeting walk-in and scheduled clients upon their arrival and providing full assistance with the registration and check-in process.</li><li>Facilitates initial eligibility screening for clients and prepares proper documentation.</li><li>Receives incoming calls, provides program information to callers, and redirects calls to appropriate extensions.</li><li>Responds to voicemail messages and emails from clients, partners, suppliers, and other stakeholders, in accordance with The Career Foundation’s customer service standards.</li><li>Provides clients with general job search resources and relevant information and support, such as assistance with creating new email accounts for job search purposes, navigating online web forms, and other support services.</li><li>Assists clients with general troubleshooting as needed in the office’s Resource and Information Area.</li><li>Utilizes digital systems and technologies provided by The Career Foundation to further support clients in achieving successful outcomes.</li><li>Liaises with prospective job seeker applicants to encourage and confirm their participation in the Employment Centre’s services.</li><li>Maintains the office’s job posting board, meeting rooms, and other shared spaces.</li><li>Schedules and organizes meetings for the team.</li><li>Assists with preparing and facilitating events such as open houses, job fairs, staff training sessions, and other activities, including arranging refreshments.</li><li>Communicates with partners to maintain effective referral and reporting relationships.</li><li>Monitors and responds to live messages submitted via The Career Foundation’s website chat function on a rotational schedule.</li><li>Provides support to the manager with onboarding new team members as assigned.</li><li>Performs other relevant duties as assigned.</li></ul>Administration<ul><li>Enters and updates client data and service histories in online reporting systems and trackers with complete accuracy.</li><li>Communicates with fellow staff members to obtain pending data required for client files from their caseloads and ensures all required data is captured accurately.</li><li>Conducts follow-ups and communicates with clients via telephone, email, and text messages at regular intervals, recording status updates in online reporting systems.</li><li>Assembles and supports with auditing files according to The Career Foundation’s audit standards.</li><li>Completes file checklists to ensure that all files are ready for funder audits.</li><li>Prepares financial claims using Microsoft Excel and other software, ensuring timely entries into trackers and systems.</li><li>Creates reports for management on statistics, expenditures, and program targets as needed.</li><li>Performs other relevant duties as assigned.</li></ul>Qualifications/ Skills Required:<ul><li>Post-secondary diploma or degree in administration or a related field is highly preferred, or an equivalent combination of education and experience is required.</li><li>A minimum of 2 years of direct experience in a customer service and administrative capacity with a proven ability to multitask.</li><li>Must be willing to work on-site from the office on a full-time basis.</li><li>Prior related experience within the employment services industry is considered a strong asset.</li><li>Outstanding customer service skills with a professional, warm, and friendly attitude in all interactions with clients, staff members, and other stakeholders, and a high level of respect for the diversity of people served.</li><li>Must possess strong detail orientation and organizational skills to perform essential data entry duties without error.</li><li>Natural relationship-building skills with a proven ability to develop rapport with people.</li><li>High emotional intelligence, demonstrating patience, empathy, and connectivity when working with clients of various experiences, needs, and abilities.</li><li>Proven track record in a results-driven environment with experience meeting targets and deadlines.</li><li>Excellent verbal and written English communication skills and ability to clearly communicate information. Fluency in a second language is considered an asset.</li><li>Ability to maintain sensitive information and exhibit tact, diplomacy, and good judgment, with high standards of ethics and confidentiality.</li><li>Advanced proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and Outlook 365 applications, including Teams and SharePoint. Must possess the aptitude and willingness to learn and work with new online systems and technologies</li><li>Flexibility to occasionally work outside regular business hours when required to ensure the team meets all objectives.</li><li>Strong work ethic with the ability to multitask while maintaining a positive and proactive attitude.</li><li>Demonstrated ability to remain flexible and resilient, adapting quickly to changing priorities while maintaining trust and positive working relationships.</li></ul>The Career Foundation’s Commitment:The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.

Customer Information Representative

About The Career Foundation:The Career Foundation is a dynamic non-profit organization that offers a wide range of employment, training, and HR services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of multiple locations, we now help thousands of people each year successfully accomplish their employment goals. Our team of dedicated professionals has described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at CareerFoundation.com.Some of the benefits and features available to our employees include:<ul><li>Competitive compensation</li><li>A comprehensive Health Benefits plan that includes massage therapy, naturopath services, travel coverage, and much more</li><li>A comprehensive Dental Insurance plan</li><li>An RRSP Matching benefit</li><li>An Employee &amp; Family Assistance program</li><li>Employee wellness initiatives</li><li>Paid days off for religious observance purposes</li></ul>Program and Role Description:Conveniently located in Etobicoke, North York, Downtown Toronto, York, and Scarborough, The Career Foundation’s five (5) full-suite Employment Centres provide job seekers with a full range of services, including exploring career options, improving their résumés, preparing for interviews, and much more. Employers that share our commitment to community hiring can also receive a range of services, including direct access to job seekers of diverse backgrounds and skills, support with coordinating and hosting community hiring events to meet our job seeker clients, advice on how to best coach and work with their new hires to help achieve job retention, and more.As an Employment Services and Placement Specialist, you would be an essential member of our team responsible for providing solution-based employment counselling to an assigned caseload of clients in the areas of job search, job placement, career decision-making, job retention, and other areas to support clients with achieving successful outcomes. You would also be responsible for developing relationships with employers to findsuitable employment opportunities for clients in your caseload, among other essential duties, including maintaining accurate records in online data reporting systems.Position Type:Full-time (37.5 hours per week) one-year contract to start, with excellent potential to lead to permanent.Base Locations Available:Option 1 – Scarborough (Kingston Rd. &amp; Midland Ave.):This opportunity is based at The Career Foundation’s&nbsp;Scarborough&nbsp;Employment Centre, located near Kingston Rd. and Midland Ave., and includes periodic travel to other offices, employer and community partner locations, and other stakeholder sites as needed. The successful candidate must be willing to work on-site from the office on a full-time basis. This position also currently operates under a hybrid schedule, allowing for one work-from-home day per week.&nbsp;The hybrid schedule is based on performance and operational needs and requires a private work-from-home space with reliable, high-speed internet. A company laptop and other equipment will be provided.Option 2 – York (Weston &amp; Lawrence):This opportunity is based at The Career Foundation’s&nbsp;York Employment Centre, located near Weston Rd. and Lawrence Ave. W., and includes periodic travel to other offices, employer and community partner locations, and other stakeholder sites as needed. The successful candidate must be willing to work on-site from the office on a full-time basis. This position also currently operates under a hybrid schedule, allowing for one work-from-home day per week.&nbsp;The hybrid schedule is based on performance and operational needs and requires a private work-from-home space with reliable, high-speed internet. A company laptop and other equipment will be provided.&nbsp;Option 3 – North York (Lawrence Ave. W. &amp; Allen Rd.):This opportunity is based at The Career Foundation’s North York Employment Centre, located near&nbsp;Lawrence Ave. W. and Allen Rd. and includes periodic travel to other offices, employer and community partner locations, and other stakeholder sites as needed. The successful candidate must be willing to work on-site from the office on a full-time basis. This position also currently operates under a hybrid schedule, allowing for one work-from-home day per week. The hybrid schedule is based on performance and operational needs and requires a private work-from-home space with reliable, high-speed internet. A company laptop and other equipment will be provided.&nbsp;Important note: With your application, please specify the location that you are applying for.&nbsp;Vulnerable Sector Check:An offer of employment for this opportunity will be contingent on a Vulnerable Sector Check (VSC).&nbsp;Reporting to:Area Manager, Employment and Placement Services &nbsp;Responsibilities include:Employment Counselling, Coaching, and Case Management<ul><li>Provides solution-based employment counselling and ongoing support to an assigned caseload of clients in the areas of job search, job placement, career decision making, job retention, and other areas to support clients with achieving employment goals.</li><li>Consistently monitors and tracks caseload success rate to achieve individual targets that contribute to the team’s overall objectives and expectations from the program’s funder.</li><li>Conducts intakes and completes individualized needs assessments for clients to establish their eligibility for services and pre-employment needs.</li><li>Collects, organizes, and analyzes client information through completed needs assessments and other mechanisms to appraise clients’ interests, aptitudes, and abilities to create individualized action plans that lead to successful outcomes.</li><li>Enters and maintains thorough written documentation in online data reporting systems, ensuring that caseload files are up-to-date and ready for file audits.</li><li>Provides effective job search readiness support services to clients on relevant topics, such as job search strategies, interview preparation, credential assessments, language support, and other areas to help them achieve successful outcomes, such as developing effective résumés.</li><li>Determines client eligibility for financial supports, administers eligible supports, and ensures proper documentation is on file to support expenditures.</li><li>Guides and supports clients with completing applications for education and/or training opportunities.</li><li>Conducts timely follow-ups job seeker clients throughout their job search efforts, and provides repeat, one-on-one job employment counselling sessions and support, as needed, to review goals, address barriers, and ensure clients are making progress toward goals, including facilitating community-based referrals when needed.</li><li>Assesses and facilitates wraparound and intervention resources required to help clients address and overcome barriers that may prevent them from achieving successful employment outcomes.</li><li>Supports clients to acquire a clear understanding of industry perspectives and other information pertaining to the job opportunities to which they are applying.</li><li>Facilitates in-person and virtual workshops for clients on a variety of relevant topics.</li><li>Performs other relevant duties as assigned.</li></ul>Job Development, Placement, and Retention Support<ul><li>Conducts outreach to develop relationships with employers in a variety of industries to promote The Career Foundation’s services in the community and create job leads for active clients in caseload.</li><li>Conducts job search activities with clients, including cold calling employers and other strategies to support them with achieving successful outcomes.</li><li>Utilizes digital systems and technologies provided by The Career Foundation to further support clients with achieving their training and employment goals.</li><li>Places clients into meaningful employment opportunities by matching them with job opportunities created through effective employer relationships as well as advertised job vacancies suitable for their experience, skills, and interests.</li><li>Negotiates and administers placement, incentive, and other agreements with employers when applicable.</li><li>Administers and monitors on-the-job training plans and conducts appropriate follow-ups and interventions with employers when needed to ensure that all expectations are met.</li><li>Supports clients and employers to mediate issues as needed.</li><li>Collaborates with fellow team members on topics such as job development and employment retention strategies that help lead clients to successful outcomes.</li><li>Performs other relevant duties as assigned.</li></ul>Qualifications/ Skills Required:<ul><li>Post-secondary degree or diploma in human services or a related field relevant to the position’s duties is highly preferred, or an equivalent combination of education and experience is required.</li><li>A minimum of two years of experience in job coaching, employment counselling, job development, recruitment, or other directly transferable experience related to the position’s responsibilities is required.</li><li>Must be willing to work on-site from the office on a full-time basis.</li><li>Exceptional relationship-building skills with a proven ability to develop rapport with people.</li><li>Proven track record in a results-driven environment with experience meeting targets.</li><li>Experience in vocational counselling, managing client caseloads, familiarity with Employment Ontario-funded programming, community outreach, and employer relationship-building considered assets.</li><li>High emotional intelligence, demonstrating patience, empathy, and connectivity when working with clients of various experiences, needs, and abilities.</li><li>A professional and courteous approach to client service with a high level of respect for the diversity of the people served.</li><li>Exceptional customer service skills and the ability to uphold the organization’s service standards, policies, and core values.</li><li>Excellent verbal and written English communication skills. Bilingualism is considered an asset, including proficiency in Somali for candidates applying to our York location to reflect and best serve the current needs of the community.&nbsp;</li><li>High ethics and confidentiality standards with proven experience maintaining sensitive information and exhibiting tact, diplomacy, and good judgment.</li><li>Excellent time management and organizational skills, with the ability to multi-task to meet deadlines and achieve targets and objectives.</li><li>Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel), and Office 365 applications, including Teams and SharePoint.</li><li>Must possess the aptitude and willingness to learn and work with new online systems and technologies.</li><li>Willingness and flexibility to occasionally work outside regular business hours when needed.</li><li>Demonstrated ability to remain flexible and resilient, adapting quickly to changing priorities while maintaining trust and positive working relationships.</li><li>Strong work ethic with the ability to multitask while maintaining a positive and proactive attitude.</li></ul>How to Apply:Please visit the Join Our Team page on our website at careerfoundation.com/join-our-team and select the position for which you would like to submit your application. You may complete the application form directly through our website. Qualified candidates will be contacted for an interview. No phone calls, please.Thank you for your interest in The Career Foundation.The Career Foundation’s Commitment:The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.

Employment Services and Placement Specialist

About The Career Foundation:&nbsp;The Career Foundation is a dynamic non-profit organization that offers a wide range of employment, training, and HR services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of multiple locations, we now help thousands of people each year successfully accomplish their employment goals. Our team of dedicated professionals has described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at <a href="http://www.careerfoundation.com/" target="_blank">CareerFoundation.com</a>.Some of the benefits and features available to our employees include:&nbsp;<ul><li>Competitive compensation</li><li>A comprehensive health benefits plan that includes massage therapy, naturopath services, travel coverage, and much more</li><li>A comprehensive dental insurance plan</li><li>An RRSP Matching benefit</li><li>An Employee &amp; Family Assistance program</li><li>Employee wellness initiatives</li><li>Paid days off for religious observance purposes</li><li>Paid days off for personal wellness purposes</li></ul>Program &amp; Role Description: Conveniently located in Etobicoke, North York, Downtown Toronto, York, and Scarborough, The Career Foundation’s five (5) full-suite Employment Centres provide job seekers with a full range of services, including exploring career options, improving their résumés, preparing for interviews, arranging employment placements, providing job retention support and much more. Our Employment Centres also offer a range of services to employers, including recruitment support, candidate screening, job matching, hiring fairs, workplace orientation, retention advice, and other services.&nbsp;&nbsp;&nbsp;This Employer Services and Retention Specialist position is available with our York and North York Employment Centres. As an Employer Services and Retention Specialist, you would be an essential member of our team, responsible for establishing and maintaining relationships with employers across multiple sectors to find appropriate job placement opportunities for our unemployed clients. You would assess the employers’ workforce development needs, provide job coaching to our job seeker clients, and match them to employment opportunities that you develop through direct connections and the effective relationships you build with employers. You would also support employers in implementing training and onboarding plans, arrange workplace accommodations when required, and offer on-the-job coaching to the job seekers you place in those roles, helping ensure they retain their employment. You will have placement targets to meet, contributing to the team’s overall goals of achieving successful outcomes for our clients.Position Type:Full-time (37.5 hours per week) one-year contract to start, with excellent potential for permanent employment.Base Location, and Travel Requirements:Option 1 – York&nbsp;(Weston &amp; Lawrence):This opportunity is based at The Career Foundation’s York Employment Centre, located near Weston Rd. &amp; Lawrence Ave. W. The position also requires frequent travel to employer and partner sites, as well as other stakeholder locations, to fulfill the core requirements of the role. The successful candidate should possess a valid Ontario G driver’s licence and a reliable vehicle to perform the core deliverables of the position that require frequent travel, including to locations not accessible by transit.Option 2 – North York&nbsp;(Lawrence Ave. W. &amp; Allen Rd.):This opportunity is based at The Career Foundation’s North York&nbsp;Employment Centre, located near Lawrence Ave. W. &amp; Allen Rd. The position also requires frequent travel to employer and partner sites, as well as other stakeholder locations, to fulfill the core requirements of the role. The successful candidate should possess a valid Ontario G driver’s licence and a reliable vehicle to perform the core deliverables of the position that require frequent travel, including to locations not accessible by transit.This position also currently operates under a hybrid schedule, allowing for one work-from-home day per week.&nbsp;The hybrid schedule is based on performance and operational needs and requires a private work-from-home space with reliable, high-speed internet. A company laptop, cell phone, and other equipment will be provided.Vulnerable Sector Check:An offer of employment for this opportunity will be contingent on a Vulnerable Sector Check (VSC).&nbsp;Start:As soon as possibleReporting to:Area Manager, Employment and Placement ServicesResponsibilities include:Employer Outreach, Relationship Building, and Workforce Development<ul><li>Contacts employers through cold calls and other outreach initiatives to promote The Career Foundation’s relevant employer service offerings, and develops new relationships with employers each week across a variety of industries.</li><li>Consistently monitors and tracks own success rates to achieve individual targets that contribute to the team’s achievement of its overall objectives.</li><li>Supports employers in identifying their workforce development needs and provides them with solutions to address those needs.</li><li>Works with employers to fill their job vacancies by facilitating recruitment initiatives, including preparing and disseminating job postings, screening, coaching, and preparing candidates to be presented to employers.</li><li>Plans, organizes, and hosts hiring events to facilitate connections between candidates and employers.</li><li>Arranges employer guest speakers to educate job-seeker clients on employment opportunities, workplace expectations, and other information to support them in achieving successful outcomes.</li><li>Provides advice and training to employers on hiring and retaining candidates from various inclusion groups, ensuring their long-term integration into the workforce.</li><li>Maintains accurate and up-to-date documentation on all job development activities performed, including client interviews arranged, recruitment status of employer vacancies, and other job development activities</li><li>Works in collaboration with fellow team members to plan, execute, and continuously monitor effective outreach plans to recruit new clients and maintain up-to-date records of outreach efforts conducted.</li><li>Plans and participates in community events, job fairs, and related activities to promote The Career Foundation’s services and achieve effective networking opportunities.</li><li>Maintains all appropriate service standards for serving job seekers and employers.</li><li>Performs other relevant duties as assigned.</li></ul>Job Development, Placement, and Retention<ul><li>Places job seeker clients into employment by matching them into advertised and non-advertised job opportunities, including employment opportunities developed through establishing effective relationships with employer partners.</li><li>Conducts on-site visits at new employer partner facilities to ensure that employers provide suitable and safe workplace environments.</li><li>Negotiates and administers placement, incentive, and other agreements with employers, including wage subsidies.</li><li>Ensures quality of placements by appropriately matching candidates’ skills with job requirements.</li><li>Supports employers with developing training plans based on candidates’ learning and accommodation needs.</li><li>Conducts job carving with employers and job seekers that presents the various benefits to employers while adjusting tasks to meet candidates’ accommodation needs.</li><li>Provides on-the-job coaching and training when necessary to help clients understand their roles and support onboarding support in the workplace.</li><li>Arranges new employment placements for clients who were not able to retain their initial employment.</li><li>Serves as a resource to employed clients and employer partners to mediate issues if they arise and provides other supports that lead to job retention.</li><li>Provides job seekers with information about expectations in the workplace and other topics that help strengthen their potential to find and retain employment.</li><li>Performs other relevant duties as assigned.</li></ul>Job Seeker Support<ul><li>Maintains up-to-date knowledge of clients’ job search goals, continuously developing job opportunities that meet clients’ skills, interests, and needs on the caseload.</li><li>Meets with clients to understand their abilities and accommodations required to ensure client-centered job matching and job carving.</li><li>Provides coaching and support to help job seeker clients overcome barriers to employment.</li><li>Supports job retention goals by monitoring clients’ employment progress and providing post-employment advice and support as needed.</li><li>Follows up with each placed client regularly for up to 12 months, ensuring pay stubs or other documented evidence are on file to demonstrate continued employment.</li><li>Delivers workshops or group orientation on employer or industry needs and prepares clients for hiring events with employers.</li><li>Arranges networking and industry guest speaking sessions where clients can learn more about different industries.</li><li>Guides job development activities for job seekers and employers to promote long-term job retention.</li><li>Utilizes systems and technologies provided by The Career Foundation to further support clients with achieving successful outcomes.</li><li>Performs other relevant duties as assigned.</li></ul>Qualifications/ Skills Required:<ul><li>Post-secondary degree or diploma in sales, marketing, human services, or another related field relevant to the duties of the position is highly preferred, or an equivalent combination of education and experience is required.</li><li>Minimum of 2 years of direct experience in job development, community outreach, job carving, business development, sales, recruitment, or other experience directly transferable to the core deliverables of the position is required.</li><li>Demonstrated track record in a results-driven environment with experience meeting targets is required.</li><li>Previous experience with developing relationships with employers, familiarity with Employment Ontario programming, and working with clients from various social, cultural, and economic backgrounds are considered strong assets.</li><li>Valid Ontario G driver’s licence and reliable vehicle to conduct essential and frequent work-related travel within the communities served.</li><li>Candidates who possess an existing network of employers that could be relied upon to provide employment opportunities for job seeker clients will be prioritized.</li><li>High emotional intelligence, demonstrating patience, empathy, and connectivity when working with clients of various experiences, needs, and abilities.</li><li>Knowledge of current labour market trends, job search techniques, and employment research methods is considered an asset.</li><li>Excellent verbal and written English communication skills. Bilingualism in a second language considered an asset.</li><li>A professional and courteous approach to client service with a high level of respect for the diversity of the people served.</li><li>Exceptional customer service skills and the ability to uphold the organization’s service standards, policies, and core values.</li><li>Ability to maintain sensitive information and exhibit tact, diplomacy, and good judgment, with high standards of ethics and confidentiality.</li><li>Advanced proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and Outlook 365 applications, including Teams and SharePoint. Must possess the aptitude and willingness to learn and work with new online systems and technologies</li><li>Flexibility to occasionally work outside regular business hours when required to ensure the team meets all objectives.</li><li>Demonstrated ability to remain flexible and resilient, adapting quickly to changing priorities while maintaining trust and positive working relationships.</li><li>Strong work ethic with the ability to multitask while maintaining a positive and proactive attitude.</li></ul>The Career Foundation’s Commitment:The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.

Employer Services and Retention Specialist

The Career Foundation is a dynamic non-profit organization that offers a wide range of employment, training, and HR services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of multiple locations, we now help thousands of people each year successfully accomplish their employment goals. Our team of dedicated professionals has described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at <a href="http://www.careerfoundation.com/" target="_blank">CareerFoundation.com</a>.Some of the benefits and features available to our employees include:&nbsp;<ul><li>Competitive compensation</li><li>A comprehensive health benefits plan that includes massage therapy, naturopath services, travel coverage, and much more</li><li>A comprehensive dental insurance plan</li><li>An RRSP Matching benefit</li><li>An Employee &amp; Family Assistance program</li><li>Employee wellness initiatives</li><li>Paid days off for religious observance purposes</li><li>Paid days off for personal wellness purposes</li></ul>Program and Role Description:&nbsp;The Career Foundation’s&nbsp;Youth Thrive program operates both regionally and nationally, offering youth a variety of activities such as professional skills workshops, a virtual retreat, and volunteer placements. These opportunities help youth participants gain valuable skills and experiences, engage in important community projects, and promote civic engagement and social inclusion. Our national Youth Thrive program is available to youth aged 16 to 30 living in Ontario, British Columbia, Alberta, or Nova Scotia, while our regional Youth Thrive program serves eligible youth living in Ontario. Both programs particularly focus on youth who identify as Indigenous or are underserved from equity-deserving groups.This Program Coordinator opportunity is available with our regional Youth Thrive program based at our North York office. In this management-level role, you will be responsible for overseeing and directly managing the program team, maintaining accountability for the program’s budget, and ensuring financial resources are used effectively to support program goals. You will also track key performance indicators (KPIs), monitor progress toward objectives, and prepare detailed reports for the program’s funder. You will also fulfill a range of other essential responsibilities that contribute to the overall impact and sustainability of the program.Position Type:&nbsp;Full-time (37.5 hours per week) one-year contract with excellent potential for permanency.Base Location, Travel, and Requirements:This position is based with our Youth Thrive program office in North York, Ontario, located near Lawrence Ave. West and Allen Road.The successful candidate will work onsite from the office on a full-time basis to provide effective leadership to the team in all areas of program delivery. A valid Ontario G licence and access to a vehicle are required for essential travel to stakeholder locations, including to remote areas that are not accessible by transit. The position is also currently structured under a hybrid-remote schedule that permits one work-from-home day per week. The hybrid schedule is based on individual and team performance as well as operational needs and requires a private work-from-home space with reliable, high-speed internet. A company laptop, cell phone, and other equipment are providedPlease note that the work schedule for this position requires flexibility and availability to work some evening hours and occasional weekends to meet the needs of the program.Background Check:An offer of employment for this opportunity will be contingent on the incumbent providing an acceptable Vulnerable Sector Check (VSC).Start date:As soon as possibleReporting to:&nbsp;Senior Manager<h3>Responsibilities include:</h3>Program Monitoring, Quality Control, and Stakeholder Relations<ul><li>Maintains the quality of the program’s structure, workflow, and partnerships in line with the approved funding proposal to support the success of youth participants and placement organizations.</li><li>Regularly monitors quality control and team performance against program targets to achieve expected results in line with The Career Foundation’s standards and the funder’s requirements.</li><li>Establishes and manages program targets, deliverables, and milestones, allocating appropriate targets to team members.</li><li>Oversees the program’s quality to all stakeholders to ensure the team delivers exceptional customer service and achieves targets.</li><li>Monitors and maintains the case management model and ensures staff adherence to protocols and standards.</li><li>Develops materials for workshops designed to teach independent job search skills and life skills to youth, and supports the team in facilitating these workshops, including periodically monitoring sessions to ensure quality and consistency.</li><li>Maintains regular communication with the Senior Manager regarding program status and team performance in relation to funder requirements.</li><li>Handles participant and stakeholder feedback, mediating issues as they arise.</li><li>Addresses and effectively mediates conflicts or concerns between staff and clients when needed, exhibiting exceptional customer service skills, and seeks support from the Senior Manager as needed.</li><li>Represents The Career Foundation at community partner meetings and develops partnerships with community service providers in Ontario to generate a diverse pool of referrals to the program, focusing on priority groups identified by the program’s government funder, including Indigenous, Black, racialized, 2SLGBTQI+, and persons with disabilities.</li><li>Fosters positive relationships with the program’s funder and community partners.</li><li>Performs other relevant duties as needed.</li></ul>Staff Management&nbsp;<ul><li>Cultivates a positive and collaborative working environment, maintaining an open-door policy to provide team members with easy access to advice, feedback, and suggestions.</li><li>Provides leadership, motivation, and expertise to the team in all areas of program delivery.&nbsp;</li><li>Coordinates staff training, including leading and overseeing onboarding and training for all new team members.</li><li>Regularly reviews role-specific training curriculum and makes updates in collaboration with the Senior Manager and HR as needed.</li><li>Conducts quality performance management daily, including: providing constructive feedback, coaching, and direction to staff members who are not meeting performance expectations to help them improve; recognizing staff members performing well and providing opportunities for further growth and development, wherever possible; documenting regular performance discussions and ensuring formal performance reviews are completed at required intervals; and implementing disciplinary actions, including terminations, when needed through consultation with senior leadership.</li><li>Demonstrates patience, open-mindedness, and respect at all times when managing the team, ensuring that everyone feels heard, valued, and engaged and is operating at their highest potential for their best interest and that of fellow team members and clients.</li><li>Leads weekly team meetings to case conference, share progress towards goals, and leads the team in troubleshooting/ brainstorming issues.</li><li>Prioritizes recruitment when a vacancy on the team must be filled, including conducting interviews in a timely manner when recommended by the HR department.</li><li>Ensures that all team members adhere to The Career Foundation’s Policies and Procedures Employee Handbook.&nbsp;</li><li>Oversees staff attendance, including review and approval of vacation and other absence requests.</li><li>Performs other relevant duties as needed.</li></ul>Reporting &amp; Administration<ul><li>Oversees the quality of documentation maintained by the team of participant files and service records in mandatory data management systems.</li><li>Regularly communicates and provides reports when requested to the Senior Manager and Director regarding the team’s progress towards goals, compliance with the funder’s guidelines, and The Career Foundation’s internal standards of practice.</li><li>Prepares funder reports, business plans, and other communications required for the program for review by senior management.</li><li>Responds promptly to funder requests in collaboration with the Senior Manager.</li><li>Manages policy sign-off requirements and other correspondence with the team in a timely manner when requested by HR.</li><li>Collects and updates statistical information as needed.</li><li>Coordinates the retrieval of client files for the Director of HR when a request is received in accordance with The Career Foundation’s Privacy Policy for access to personal information.</li><li>Performs other relevant duties as needed.</li></ul>Budget Management<ul><li>Maintains, tracks, and administers the program’s budget with accurate and up-to-date data.</li><li>Regularly reviews and reconciles budget expenditures with the Finance team.</li><li>Assumes accountability for all related expenditures and budget outcomes.</li><li>Oversees and approves staff expenses in accordance with related policies.</li><li>Performs other relevant duties as needed.</li></ul><h3>Qualifications/ Skills Required:</h3><ul><li>Three or more years’ managerial experience, including managing a staff complement of ten or more people, program and budget reporting, and demonstrated success in achieving targets.</li><li>University degree relevant to the responsibilities of the position is highly preferred, or an equivalent combination of education and experience is required.</li><li>Prior experience working with youth in job coaching, job development, employment counselling, workshop facilitation, and/or community outreach is highly desired.</li><li>Prior experience in government-funded projects, preferably in youth programming, and serving those who identify as Indigenous and/or are from underserved, equity-deserving groups, is considered an asset.</li><li>Knowledge of Indigenous cultural, educational, political, and economic contexts is considered an asset.</li><li>Must be willing to work from The Career Foundation’s North York location on a full-time basis.</li><li>Valid Ontario G driver’s licence and reliable access to a vehicle to conduct essential travel to meet key deliverables, including to locations not accessible by transit.</li><li>Proven track record in a results-driven environment with experience meeting assigned targets.</li><li>Exceptional relationship development skills and the ability to develop rapport with people in all stakeholder groups, including team members, community partners, funders, program participants, and employers.</li><li>Skilled at identifying systems and practices for operational effectiveness and efficiency.</li><li>Excellent verbal and written English communication skills with experience writing high-quality reports. Bilingualism in French or other languages is considered an asset.</li><li>Demonstrated organizational skills, effective time management, and ability to multi-task to meet deadlines and achieve objectives.</li><li>Ability to maintain sensitive information, exhibit tact, diplomacy, and good judgment, with high professionalism, ethics, and confidentiality standards.</li><li>A professional and courteous approach to client service with a high level of respect for the diversity of the people served.</li><li>Exceptional customer service skills and the ability to uphold the organization’s service standards, policies, and core values.</li><li>Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel), and Office 365 applications, including Teams and SharePoint. Must possess the aptitude and willingness to learn and work with new online systems and technologies.</li><li>Flexible and available to work some evening hours and occasional weekends to meet the needs of the program.</li><li>Demonstrated ability to remain flexible and resilient, adapting quickly to changing priorities while maintaining trust and positive working relationships.</li><li>An encouraging team player with a positive attitude who leads by example and takes initiative when needed to ensure that objectives are achieved.</li></ul><h3>The Career Foundation’s Commitment:</h3>The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.

Program Coordinator

About The Career FoundationThe Career Foundation is a dynamic non-profit organization that offers a wide range of employment, training, and HR services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of multiple locations, we now help thousands of people each year successfully accomplish their employment goals. Our team of dedicated professionals has described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at <a href="http://www.careerfoundation.com/" target="_blank">CareerFoundation.com</a>.Some of the benefits and features available to our employees include:&nbsp;<ul><li>Competitive compensation</li><li>A comprehensive health benefits plan that includes massage therapy, naturopath services, travel coverage, and much more</li><li>A comprehensive dental insurance plan</li><li>An RRSP Matching benefit</li><li>An Employee &amp; Family Assistance program</li><li>Employee wellness initiatives</li><li>Paid days off for religious observance purposes</li><li>Paid days off for personal wellness purposes</li></ul>Position Type: Full-time (37.5 hours per week)Experience Required: 5+ yearsNumber of Positions: 1Reports To: COOPosition SummaryIn this executive-level position, the Director, Employment Services provides strategic leadership and oversight for a designated portfolio of funded employment and training programs delivered by The Career Foundation. This position is responsible for ensuring the success, quality, and growth of all assigned programs through effective operational management, performance leadership, quality assurance, evaluation, reporting, and budget oversight.The Director, Employment Services manages and collaborates closely with program management to ensure that program outcomes consistently meet or exceed established targets, while maintaining a client-centered approach that addresses the needs of diverse communities and ensures programs operate at a high level of effectiveness and efficiency.In addition to internal leadership, the Director, Employment Services leads stakeholder relationship management by engaging with job seekers, community partners, employers, training providers, associations, networks, funders, and other key stakeholders. This engagement strengthens collaboration and expands opportunities for program participants and the organization.Key areas of oversight for the Director, Employment Services include operational management, funder collaboration and negotiation, business planning and proposal development, project planning, financial management, target achievement, and comprehensive program evaluation. The role also involves initiating partnership initiatives, resolving conflicts, and building trust-based, long-term relationships that support program success.The Director, Employment Services continually seeks opportunities to grow, enhance, and expand contracts and funding streams. The role also represents The Career Foundation at events, meetings, and strategic initiatives. As a member of the executive team, the Director, Employment Services holds signing authority and actively participates in senior-level planning and decision-making.Base Location and Travel RequirementsThe designated base location for this opportunity is our Head Office located in North York (Lawrence Ave. W. &amp; Allen Rd.). The Director, Employment Services is also required to travel regularly to all program sites within the GTHA under the assigned portfolio of programs to provide effective oversight and fulfill the core deliverables of the position. The role also currently permits a hybrid-remote work schedule, allowing for one work-from-home day per week, based on operational requirements and performance. A full-time in-office work arrangement is also available, if preferred.The successful candidate should possess a valid Ontario G driver’s licence and a vehicle for frequent travel between locations and other stakeholder sites across the GTHA.Vulnerable Sector Check&nbsp;RequirementAn offer of employment for this opportunity will be contingent on the incumbent providing an acceptable Vulnerable Sector Check (VSC).<h3>Responsibilities include:</h3>Strategic Leadership and Portfolio Oversight<ul><li>Provides overall strategic direction and leadership for an assigned portfolio of employment and training programs across multiple locations in the GTHA.</li><li>Ensures all assigned programs operate at a highly effective and efficient level, maintaining a client-centered approach that meets the needs of diverse communities.</li><li>Stays abreast of environmental factors such as industry changes, government priorities, and labour market conditions, and evaluates and revises program models and systems when needed to ensure long-term success.</li><li>Seeks opportunities to grow, enhance, and expand current funding contracts with additional funding and deliverables.</li><li>Works with program managers and coordinators on quality proposal and business plan submission processes to ensure successful renewal of current contracts.</li><li>Represents The Career Foundation at events, meetings, networking sessions, and initiatives as needed, including serving as either an attendee or speaker.</li><li>Performs other relevant responsibilities as needed.</li></ul>Program Development and Strategic Growth<ul><li>Leads the identification, development, and pursuit of new program opportunities aligned with The Career Foundation’s strategic goals and community needs.</li><li>Oversees the preparation and delivery of high-quality proposals to public and private funders, ensuring responsiveness to requirements and competitiveness in the sector.</li><li>Participates in annual business planning, including reviewing past outcomes and setting priorities for future growth initiatives.</li><li>Stays abreast of funding prospects, labour market trends, and emerging client needs to proactively position The Career Foundation for new opportunities.</li><li>Builds strategic linkages and partnerships with community organizations, employers, and training providers to co-create innovative service models.</li><li>Collaborates with managers, coordinators, and the executive team to ensure readiness to respond to appropriate funding solicitations and opportunities.</li><li>Performs other relevant responsibilities as needed.</li></ul>Program Operations and Performance Management<ul><li>Leads program managers and coordinators under the assigned portfolio to ensure projects consistently meet targets and budget expectations.</li><li>Streamlines processes and systems to ensure programs and sites operate in sync wherever possible.</li><li>Maintains accessible tracking systems for managers, coordinators, and the executive team to monitor progress toward targets and expenditure goals.</li><li>Reviews, approves, and signs assigned program reports, ensuring they are high-quality and submitted on time.</li><li>Works with program managers and coordinators to negotiate contract terms with funders and requests amendments as needed.</li><li>Reviews and signs contracts received from funders, ensuring thorough contract reviews are conducted and documented.</li><li>Coordinates tasks related to special requests from funders, such as managing complex client cases.</li><li>Performs other relevant responsibilities as needed.</li></ul>People Leadership and Management Development<ul><li>Provides training and orientation to new managers and program coordinators to ensure they understand organizational expectations and systems.</li><li>Provides regular coaching and professional development opportunities to develop the talent of management staff.</li><li>Continuously monitors management performance, conducting ongoing reviews and appraisals to ensure managers meet and exceed role expectations.</li><li>Supports program managers and coordinators with problem-solving as needed.</li><li>Participates in the recruitment process and conducts interviews for managerial positions under assigned portfolio when needed.</li><li>Reviews and approves vacation requests from program managers and coordinators under assigned portfolio to ensure appropriate coverage and continuity.</li><li>Assumes executive-level responsibility for ensuring that staff at all levels under assigned portfolio consistently meet targets and role expectations.</li><li>Supports program managers and coordinators in developing effective relationships with partners and negotiating or setting up sub-contracting agreements as needed.</li><li>Reviews and signs community partner support letters, MOUs, and contracting partner agreements.</li><li>Handles customer complaints that require escalation to a senior level, ensuring they are resolved professionally and in alignment with organizational policies and values.</li><li>Performs other relevant responsibilities as needed.</li></ul>Funder and Stakeholder Relations<ul><li>Serves as the primary point of contact for funder communications for programs under assigned portfolio, ensuring inquiries are answered in a timely and professional manner.</li><li>Organizes and coordinates contract amendments with funders as needed.</li><li>Prepares for and attends all funder audits with management staff, putting plans in place to ensure any recommendations for improvement are addressed and implemented.</li><li>Works with management staff to make special requests to funders related to contracts, budgets, and program activities as needed.</li><li>Develops and maintains strong relationships with employers, trainers, associations, networks, community partners, and other key stakeholders.</li><li>Builds rapport and trust to establish long-lasting partnerships that support program success and community impact.</li><li>Performs other relevant responsibilities as needed.</li></ul>Financial Oversight and Contract Management<ul><li>Carefully manages and monitors all program budgets to ensure financial targets and funder expectations are consistently met.</li><li>Approves and signs managerial expense reports and supplier invoices as needed.</li><li>Works with the executive team and finance department to ensure accurate, timely budget reporting and compliance with contractual obligations.</li><li>Works in collaboration with the finance department to ensure robust financial management practices are in place and adhered to across all assigned programs and sites.</li><li>Collaborates with program managers and coordinators to negotiate contract terms with funders, ensuring sustainability and growth of services.</li><li>Performs other relevant responsibilities as needed.</li></ul>Evaluation, Quality Assurance, and Continuous Improvement<ul><li>Works in collaboration with the Director of Quality Assurance to ensure quality assurance monitoring systems are in place to evaluate compliance related to client service, file documentation, budget management practices, and other policies and procedures at the organization.</li><li>Collaborates with the Director of Quality Assurance and the Manager of Digital Services and Strategies to ensure systems effectively support program operations and quality service delivery.</li><li>Regularly evaluates program effectiveness, client outcomes, and operational efficiency to identify opportunities for continuous improvement.</li><li>Leads change management initiatives to ensure successful adoption of new processes, systems, and strategies across all locations.</li><li>Performs other relevant responsibilities as needed.</li></ul>External Representation and Partnership Development<ul><li>Represents The Career Foundation at community and employer advisory meetings, funder meetings, and other external partner events.</li><li>Builds and maintains strong relationships with employers, community partners, training providers, associations, and networks.</li><li>Promotes the organization’s mission, values, and services in the community to enhance visibility and reputation.</li><li>Supports management staff in developing partnership initiatives and negotiating roles, responsibilities, and agreements with external partners.</li><li>Actively seeks opportunities to establish new partnerships and projects that advance organizational goals and improve client outcomes.</li><li>Performs other relevant responsibilities as needed.</li></ul><h3>Qualifications/ Skills Required:</h3><ul><li>Post-secondary degree in business management, human services, or a related field relevant to the scope of the position.</li><li>Minimum of 5 years’ progressive leadership experience overseeing large teams in the employment services or recruitment sectors, with a proven ability to strategically manage program operations and lead teams to successful outcomes</li><li>Budget and financial analysis expertise is required.</li><li>Experience preparing proposals that generate funding, liaising with funders and other stakeholders, and demonstrating strong negotiation skills.</li><li>Excellent organization, analytical, time management and administrative skills.</li><li>Exceptional rapport-building and relationship development skills.</li><li>Strong problem-solving and conflict resolution skills, with the ability to mediate issues and implement effective solutions.</li><li>Excellent verbal and written English communication skills, with experience writing high-quality reports. Bilingualism is considered an asset.</li><li>Tech-savvy, with experience using CRM systems, advanced Excel functions, and Power BI, considered a strong asset.</li><li>Advanced proficiency in Microsoft Office Suite, including Outlook 365 applications. Must possess the aptitude and willingness to learn and work with new online systems and technologies.</li><li>Excellent interpersonal skills, with a proven ability to demonstrate tact, diplomacy, and exceptional customer service.</li><li>Professional and courteous approach to client service, with a high level of respect for the diversity of the people served.</li><li>High ethics with a proven ability to maintain sensitive information, uphold confidentiality standards, and exhibit sound judgment.</li><li>Capable of working under pressure and meeting deadlines in a fast-paced environment with resilience.</li><li>Ontario G-class driver’s licence and reliable access to a vehicle for frequent travel to program sites and other stakeholder locations across the GTHA.</li><li>Willingness and flexibility to occasionally work outside regular business hours as needed.</li><li>Proactive and solutions-oriented leader who fosters a positive team culture, leads by example, and consistently demonstrates initiative, accountability, and a strong commitment to collaboration and shared success.</li></ul><h3>The Career Foundation’s Commitment:</h3>The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.

6 The Career Foundation Jobs