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Positions Available: 1 Work Schedule: Monday to Friday; 9:00 AM to 5:00 PM&nbsp;Friends of Ruby is dedicated to supporting the well-being of 2SLGBTQIA+ youth aged 16-29 through mental health services, social programs, and housing. We operate a Youth Drop-In Centre, offering barrier-free counselling, hot meals, and community programming, and a Transitional Home, providing emergency and long-term housing with life-skills support.&nbsp;Our approach is comprehensive, involving mind, body, and community. We believe that every individual is unique, valuable, and deserving of care, and we are committed to treating everyone with dignity, respect, and inclusion. Rooted in intersectional, anti-oppressive, and decolonized approaches, our work is grounded in integrity as we build strong, collaborative relationships and strive to grow and improve together.&nbsp;About the RoleAs a Food Service Coordinator, you will be responsible for:<ul><li>Meal Planning and Food Preparation - Plan, prepare, and safely store nutritious meals for large groups, ensuring compliance with public health regulations while maintaining a consistent supply of food and snacks for residents. &nbsp;</li><li>Program Development and Facilitation - Design and lead educational food programs that promote cooking skills, healthy eating, food security, and grocery budgeting, while actively engaging residents and collaborating with external community partners. &nbsp;</li><li>Organization and Administration - Strong organizational and time management skills to oversee food budgets, inventory, donations, and program data, while maintaining a clean and functional kitchen environment and coordinating necessary supplies. &nbsp;</li><li>Interpersonal and Community Engagement - Build positive relationships with residents, staff, and community agencies, demonstrating effective communication, teamwork, and the ability to foster inclusive participation across diverse populations. &nbsp;</li><li>Commitment to Equity, Inclusion, and Safety - Uphold principles of Diversity, Equity, Inclusion, and Anti-Oppression by creating welcoming environments, using inclusive language, following safety and sectoral standards, and ensuring equitable access to food and support services.</li></ul>What You Bring<ul><li>Degree or diploma in a relevant field (e.g., Culinary, Nutrition, Social Services) and/or equivalent work experience.</li><li>Minimum 2 years of experience in food handling, cooking, and meal planning, ideally in a drop-in, shelter, or community setting.</li><li>Current, valid Food Handler Certification is required.</li><li>Ability to work independently, collaboratively in a team, and with community partners</li><li>Strong communication and customer service skills; able to multitask, stay calm under pressure, and exercise sound judgment and adaptability.</li><li>Knowledge of anti-racist and anti-oppressive practices; skilled in conflict resolution, crisis intervention, harm reduction, and de-escalation.</li><li>Lived and/or professional experience supporting 2SLGBTQIA+ and marginalized communities, using community development and trauma-informed approaches.</li><li>CPR/First Aid and CPI certification considered an asset.&nbsp;</li></ul>Important NoteIf you have accessed Friends of Ruby services in the past year, we kindly ask that you refrain from applying for this position. This policy helps to ensure objectivity and avoids potential conflicts of interest. We prioritize equal opportunity for all applicants and aim to maintain the integrity of our organization. We appreciate your understanding and commitment to a fair hiring process.&nbsp;&nbsp;How to ApplyTo ensure a fair and efficient hiring process, we kindly ask that all applications be submitted directly through the job posting link. We are unable to accept phone inquiries&nbsp;regarding this position. Due to the high volume of applications we receive, we are only able to contact candidates who have been selected for an interview.&nbsp;&nbsp;Friends of Ruby is committed to an inclusive and accessible hiring process. If you require accommodation at any stage, please inform our People and Culture team.&nbsp;Preference will be given to members of the 2SLGBTQIA+ community as part of our commitment to equity and representation.Apply and help us create brighter futures for 2SLGBTQIA+ youth.&nbsp;We&nbsp;cannot wait to hear from you!

Friends of Ruby

Food Service Coordinator

Make a Difference in a Child's life, Become an In-Home Volunteer Angel!&nbsp;Do you want to support families impacted by cancer? Can you commit four (4) hours per week to providing psychosocial support to a child in need? Join Nankind and help lessen the impact of cancer on families by offering in-home childcare support.&nbsp;How You Can Help:&nbsp;<ul><li>Provide psychosocial support to help children develop coping skills and build resilience.&nbsp;&nbsp;</li><li>Provide fun, educational, creative, and safe experiences for children.&nbsp;</li><li>Commit to a minimum of six (6) months to ensure stability during a parent’s cancer treatment and recovery.&nbsp;</li><li>Offer four (4) hours of childcare support per week to the same family in your area.&nbsp;</li></ul>Why Volunteer with Nankind?&nbsp;&nbsp;Nankind offers a meaningful and rewarding opportunity for volunteers who want to make a real difference in the lives of families affected by cancer. As an In-Home Volunteer Angel, you will provide a safe and caring presence, engage children in fun and creative activities, and support them in processing their parent’s cancer.&nbsp;&nbsp;Your presence will have a lasting impact on children whose parents are undergoing treatment, receiving palliative care, or families coping with bereavement. By providing a safe and caring space, you’ll ease stress for families and give parents the reassurance they need to rest and attend medical appointments, knowing their children are in good hands.&nbsp;Through weekly visits, you’ll build trust, create meaningful connections, and bring joy into a child’s life. Volunteers receive specialized training and ongoing guidance from Nankind’s Child Life Specialist, ensuring they feel supported and confident in their role.&nbsp;How to Apply:&nbsp;<ol><li>Visit <a href="https://nankind.com/volunteer/volunteer-programs/" target="_blank">our volunteer page</a>.&nbsp;</li><li>Click “Apply Now”.&nbsp;</li><li>Complete and submit the application.&nbsp;</li></ol>Qualifications:&nbsp;<ul><li>Willingness to undergo an Enhanced Police Information Check.&nbsp;</li><li>At least one year of professional childcare experience (babysitting, teaching, tutoring, etc.). Experience caring for a sibling or relative does not qualify unless you are a parent or grandparent.&nbsp;</li><li>Experience supporting children with autism or knowledge of ABA is a plus.&nbsp;</li><li>Must reside in Ontario.&nbsp;</li></ul>There's a family in your community waiting for their very own Angel!

Nankind

Cancer Support - In-home Childcare Volunteer

Role Description: As an Event First Aid Volunteer, you will:<ul><li>Be onsite to provide basic first aid support to participants if needed. &nbsp;</li><li>Liaise with event organizers if emergency medical services are required. &nbsp;</li><li>Help ensure participants feel safe and supported throughout the event. &nbsp;</li></ul>Requirements:<ul><li>Current First Aid/CPR certification (Standard First Aid or higher preferred). &nbsp;</li><li>Calm and supportive demeanor in responding to health-related situations. &nbsp;</li><li>Comfortable working outdoors and on your feet.</li></ul><ul><li>Current Vulnerable Sector Screening (must be provided prior to event day) &nbsp;</li></ul>Time Commitment:<ul><li>Saturday, September 20, from&nbsp;8:30 AM – 1:00 PM. &nbsp;</li><li>One-time commitment for the event day. &nbsp;</li></ul>What You’ll Gain:<ul><li>A meaningful way to contribute to your community. &nbsp;</li><li>An opportunity to support participants as they gather to remember and honour loved ones. &nbsp;</li><li>Volunteer hours (confirmation letter available upon request). &nbsp;</li></ul>If you are interested in supporting the Walk to Remember as an Event First Aid Volunteer, please contact&nbsp;Kelly Price at <a href="mailto:fundraising@bereavedfamilies.ca" target="_blank">fundraising@bereavedfamilies.ca</a>

Bereaved Families of Ontario- Toronto

First Aid Event Support

Exultate Chamber Singers is an adult, mixed-voice chamber choir located in the heart of downtown Toronto. The ensemble is enriched not only by the strong musicianship of its members but also by their varied ages, cultural backgrounds, and academic and professional credentials. Together they form a passionate, committed ensemble with a wide-ranging repertoire. The choir is a three-time winner of the Healey Willan Grand Prize in the CBC National Radio Competition and was awarded first place in the chamber choir category of Choral Canada’s 2019 National Competition for Canadian Amateur Choirs. In addition to presenting its annual concert series, Exultate has made regular appearances around Ontario, toured in Canada, collaborated with dozens of artists, released six albums, and enjoyed airplay on CBC Radio. Exultate's most recent album, At First Light, showcases new Canadian choral music commissioned by the choir in recent years. &nbsp;Mission Statement Exultate Chamber Singers strives to consistently achieve high quality performances of a broad repertoire of challenging music for chamber choir and to actively contribute to the development of the local and broader Canadian choral community. &nbsp;Mandate ● To engage audiences through concerts and special performances. ● To support the creation and performance of Canadian choral music through commissions, selective programming, touring, and special events, with an increasing awareness of diversity in the artform. ● To engage in meaningful collaborations with musical and community partners. ● To contribute to the continued musical development of singers, composers, and conductors both in Exultate and the larger choral community. &nbsp;Artistic Director Mark Ramsay Dr. Mark Ramsay is Assistant Professor of Music Education and Coordinator of Choral Activities at Western University’s Don Wright Faculty of Music. In addition to his teaching duties at both the undergraduate and graduate levels, he is the conductor of Western University Singers. Mark is also the artistic director of Toronto’s award-winning Exultate Chamber Singers and a former editor of Choirs Ontario’s publication, Dynamic. He holds a Doctor of Musical Arts in choral conducting from University of Toronto where he was a student of Dr. Hilary Apfelstadt. Before moving to Toronto, Mark completed his Bachelor of Music Education (piano) at UPEI, worked for ten years as a high school music teacher and curriculum specialist in Summerside, and was the music director at Trinity United Church and conductor of the Summerside Community Choir. &nbsp;Role of the Board of Directors The Board of Directors upholds the mission and mandate of Exultate Chamber Singers by overseeing the organization’s financial health, strategic direction, and capacity to achieve its artistic goals. Board members support staff through committee work, ensure the organization is adequately resourced, and bring a mix of internal (chorister) and external expertise to guide operations. Directors serve on a volunteer basis and are not compensated. &nbsp;Key Responsibilities: ● Shape and uphold Exultate’s mission and mandate ● Select, support, and evaluate the Artistic Director and Operations Manager ● Monitor and approve the annual budget ● Ensure adequate resources and effective financial management ● Support and contribute to fundraising and development efforts ● Maintain legal and ethical governance standards ● Recruit and orient new board members; assess board performance &nbsp;Desired Qualifications of a Board Director Exultate Chamber Singers is committed to building a Board of Directors with a diverse mix of skills, knowledge, professional experience, and history of engagement with the arts. In addition, Exultate is specifically looking for candidates with a strong background in: ● Charitable fundraising and donor relations ● Financial management ● Legal and governance advising ● Social media marketing and communications &nbsp;Board Meetings and Time Commitment The Board of Directors meets a minimum of 4 times per year via Zoom on weekday evenings for 1 hour. Board Directors are expected to attend the Annual General Meeting (AGM) generally held in person each November. Between meetings, Board Directors are expected to participate in committee work and respond promptly to matters of business that may arise. They will be asked to volunteer their time in other ways, including fundraising and front-of-house duties at concerts. The total time commitment is approximately 5 hours per month. Board terms are 2 years, commencing at the AGM of each calendar year. Board terms may be renewed twice, for a maximum of six consecutive years.Application Process Interested parties are invited to submit an introductory message to the Board Chair at <a href="mailto:apply@exultate.net" target="_blank">apply@exultate.net</a> with a brief one page statement of interest in serving as a Board Director. The Nominating Committee will review the candidates and may request a résumé in addition to a video conversation as part of the review process.

Exultate Chamber Singers

Board Member Opportunities

Community Development CoordinatorSeptember 2025&nbsp;Reports to:&nbsp;Executive DirectorDirect Reports:&nbsp;NoneCompensation Details:&nbsp;$ 26/ hour prorated for 47 weeks per annum. This position is salaried and offers benefits and mileage reimbursements, an inclusive and progressive working environment, and opportunities to grow and learn. Halton Food for Thought is a proud living wage employer.Work Schedule &amp; Contract Details:&nbsp;This is a part-time position based on 25 hours per week – ideally&nbsp;Monday to Friday x 5 hours per day-&nbsp;(with some work in the evening or weekends which is outside regular work hours when needed), prorated over 47 working weeks per year to reflect 5 weeks of unpaid leave during the summer months. The position is offered as a one-year contract, with the possibility of extension contingent upon organizational needs and satisfactory performance during the initial term.Location:&nbsp;Remote – with regular visits to partner schools for site visits within Halton.&nbsp; Local travel with own vehicle required and needing a G license. This role offers in-office (Halton) and work from home flexibility and requires local travel in your own vehicle.WHO WE ARE.&nbsp;Halton Food for Thought (HFFT) offers universally accessible, non-stigmatizing Student Nutrition Programs (SNP) to schools across Halton Region. A grassroots organization that was started by a group of parents in 1997 and 10 years later in 2007 became an incorporated registered charity with its own board of directors and 63 programs. As of June 2025 – HFFT has partner programs in 157 schools, providing over 96000 Halton students access to healthy food daily during the school year. With over 1500 volunteers and dozens of community partners who work alongside us to feed students in their communities – we are impacting lives every day.OUR VISION.&nbsp;We believe in a Halton Region where no student goes hungry at school.THE MISSION.&nbsp;We connect Halton Students with healthy food in schools, so they can reach their full potential.OUR VALUES.&nbsp;Community building: We believe that sharing food is a powerful way to build a sense of community.Universality: We strive to connect all students to nutritious food without barriers.Partnership: We convene unique and valuable partnerships that enable us to better connect students to food.Youth-led: We empower students to be active contributors and leaders in all aspects of our work.Stewardship: We value our relationships with partners, donors, volunteers and staff, and we are intentional about nurturing those relationships over the long-term.Equity, diversity and inclusion: We celebrate the diversity of our community and are thoughtful and intentional about inclusion and equity in all our work.JOB DESCRIPTION.&nbsp;This Role Has Impact.&nbsp;The Community Development Coordinator&nbsp;plays a key role in Halton Food for Thought’s in-school and community impact. At a time when hunger needs are sharply rising, our organization and team work as agents of change to help expand program capacities and offer truly meaningful, nourishing experiences in the school day for students JK-12. School food programs are meaningful, trajectory-shifting programs that can transform equity, opportunity, and feelings of belonging for children and youth.Job Purpose:&nbsp;Student nutrition initiatives are growing and shifting across Ontario in response to increased need. In Halton Region, we believe our ultimate vision for student nutrition in schools should be equitably accessible nourishing meals for all. This role plays a key part in helping us make our vision a reality, by ensuring school programs operate efficiently and that our school partnerships are thriving, reciprocal, and rooted in trust and respect.You will:<ul><li>Work with the Student Nutrition Program team to ensure school programs meet their critical benchmarks, such as universal and inclusive; student informed; and diverse&nbsp;</li><li>You will work with the Student Nutrition Program team to identify opportunities for expanded program capacity, supporting schools on-site with programming upgrades, menu planning, volunteer participation, and more.&nbsp;</li><li>Help ensure schools are on track with budget and provide a balance of produce, proteins, and whole grains in ways that foster engaging, community-building opportunities for students.&nbsp;</li><li>Support Student Nutrition Program activities including fundraising events, campaigns, and in-school events.&nbsp;</li><li>Support the Student Nutrition Program team and management by ensuring school partners are compliant in meeting reporting, budget, and communication requirements as determined by our provincial partner, the Ministry of Children, Community, and Social Services. Works alongside program managers to ensure correct Student Nutrition Program data is being tracked for each program, and follows the guidelines set by the Ministry of Children, Community and Social Services</li><li>Be available to support and guide program coordinators or lead volunteers at individual schools either in-person, by phone, or virtual meetings.</li><li>Help support the community of school volunteers through training, stewardship, and support initiatives.&nbsp;</li><li>Collaborate with the team on innovative program expansions and pilots.&nbsp;</li><li>Participate in periodic evaluation processes and changes. Assess individual Student Nutrition Program sites and their coordinators on an ongoing basis. Use evaluation tools to monitor programs effectiveness and achievements.&nbsp;Support school program administrative tasks and duties.&nbsp;</li><li>Support schools in program problem-solving.&nbsp;</li><li>Implement, and monitors program policies as required (e.g., safety, program privacy, etc.)&nbsp;</li><li>Support HFFT’ s philanthropy and communications work by gathering impact-stories and testimonials from school staff, families, community partners and students.&nbsp;</li><li>Regularly visits schools for support and stewardship. Establishes good working relationships and collaborates with school programs, community members, and other organizations to help achieve the goals of the program.</li><li>Participate in program advocacy and represent HFFT at various community events when needed.&nbsp;</li><li>Conducts ongoing data collection activities for the program’s evaluation.&nbsp;</li><li>Work closely with the HFFT team to support initiatives and contribute to team projects and broader organizational work.</li><li>Represent HFFT in a thoughtful and positive manner when required to outside organizations with the guidance and knowledge of the executive or other team members.</li><li>Other tasks as required.</li></ul>Job Requirements:&nbsp;<ul><li>The ability to work in alignment with Halton Food for Thought’s values and beliefs.&nbsp;</li><li>A commitment to learning about the tremendous importance and positive impacts of universally accessible nutrition programs for all young people in Halton Region.&nbsp;</li><li>The ability to work independently and collaboratively.</li><li>A proven track record of flexibility and resiliency in a dynamic, ever-changing environment. Student nutrition is always shape-shifting.&nbsp;</li><li>Effective communications and conflict management skills.&nbsp;</li><li>Exceptional organization, project management and administrative skills.&nbsp;</li><li>Excellent interpersonal skills and strong verbal and written communication skills.</li><li>An enthusiastic self-starter with the ability to work independently and particularly as a member of a team.</li><li>Proficiency in use of Microsoft Word, Excel, Outlook, PowerPoint, and standard office technology.&nbsp;</li><li>Ability to accept and give feedback.&nbsp;</li><li>Be willing to be mentored, guided and learn from other senior staff and management.</li><li>Willingness to participate in ongoing training with the team.&nbsp;</li><li>Availability to work early mornings with the rare evening and weekend required.&nbsp;</li><li>Ability and means to travel for meetings; a valid driver’s license is required.&nbsp;</li><li>A Vulnerable Sector Check is required for all employees within school settings.</li></ul>Qualifications:&nbsp;<ul><li>Post-Secondary degree in education, social sciences or related field, or equivalent work experience.&nbsp;</li><li>Direct experience in social service delivery to individuals facing multiple barriers.&nbsp;</li><li>3+ years of experience working in youth-serving organizations is mandatory.&nbsp;</li><li>Cultural competence working in diverse communities.&nbsp;</li><li>Demonstrated experience managing risk, exercising judgment, and supporting staff and clients in crisis situations in a complex, high needs environment.&nbsp;</li><li>Knowledge and experience of working within an anti-oppression and anti-racist framework is an asset.</li><li>Excellent written and oral English communication skills. French fluency is an asset.&nbsp;</li><li>Experience implementing program data collection and evaluation processes.&nbsp;</li><li>Experience organizing and working with volunteers in a non-profit setting.&nbsp;</li><li>Attention to detail and excellent project management and organization skills.&nbsp;</li><li>Training and experience in conflict resolution and staff resiliency are assets.&nbsp;</li><li>Experience building and facilitating trust-centered partnerships.&nbsp;</li><li>Creative and resourceful team-player with an ability to support multiple projects simultaneously.&nbsp;</li><li>Access to a vehicle</li></ul>Application Instructions:&nbsp;Halton Food for Thought hires based on merit and is committed to equality and diversity, as well as providing welcoming and inclusive work experience.&nbsp;<ul><li>Please send your cover letter and resume in confidence, outlining your qualifications and what interests you in the role to&nbsp;<a href="mailto:HR@haltonfoodforthought.com" target="_blank">HR@haltonfoodforthought.com</a> by October 10th, 2025.&nbsp;</li><li>Note that resumes without a cover letter will not be reviewed.&nbsp;</li><li>Only qualified respondents will be contacted. Individuals accepted for consideration will be subject to a Vulnerable Sector Check.</li></ul>

Halton Food for Thought

Community Development Coordinator

Make-A-Wish Canada

Make-A-Wish® Canada

Wish Coordinator/Coordonnateur.trice de rêves

About LandSeed&nbsp;LandSeed is a non-profit committed to reimagining entry-level housing for future generations. Our goal is to create inclusive communities where homeownership is accessible for all, and&nbsp;everyone has the opportunity to build a stable, fulfilling future. At LandSeed, we create solutions for the Canadian housing crisis by collaborating with communities and industry partners to identify barriers and create real pathways to homeownership. &nbsp;How Will This Opportunity Benefit You As a Software Engineer with LandSeed, you will have the opportunity to design and build end-to-end systems that directly contribute to solving one of Canada’s most pressing challenges affordable housing. You’ll work with a modern tech stack, gain experience in AI integration, and collaborate with a multidisciplinary team passionate about social impact. This is a rare chance to apply your engineering expertise to create meaningful change while expanding your technical and leadership portfolio.How Will LandSeed Benefit from Your Contribution Your contributions will accelerate the development of Landmatch and related digital tools, enabling LandSeed to match more people to housing faster and more effectively. By building scalable, reliable, and intelligent systems, you will help LandSeed increase operational efficiency, enhance user experience, and grow our ability to serve communities at scale.Description of the Role The Software Engineer will be responsible for building, testing, and maintaining both frontend and backend systems, integrating AI components, and preparing applications for scalable deployment. This role requires strong technical expertise, problem-solving skills, and the ability to collaborate closely with designers, product managers, and other engineers.Duties and Responsibilities1. Frontend Development<ul><li>Build responsive UI using Next.js, Chakra UI, and TypeScript.</li><li>Implement React-INTL for multilingual support.</li><li>Collaborate with designers in Figma to translate wireframes into functional components.</li><li>Ensure accessibility, performance, and mobile responsiveness across platforms. &nbsp;</li></ul>2. Backend Development<ul><li>Develop stateless microservices using Node.js.</li><li>Define and maintain RESTful APIs using Swagger/OpenAPI.</li><li>Integrate with MongoDB for document-based data storage.</li><li>Implement secure and scalable data exchange between landowners, tiny home owners, and manufacturers. &nbsp;</li></ul>3. AI Integration<ul><li>Build and integrate generative AI services using Python or Golang.</li><li>Work with frameworks like FastAPI (Python) or Gin (Golang).</li><li>Connect AI models to backend services for intelligent matching and recommendations.</li><li>Optimize model performance and inference pipelines for production use. &nbsp;</li></ul>4. Cloud &amp; DevOps<ul><li>Containerize applications using Docker.</li><li>Prepare services for deployment on Kubernetes (e.g., AWS EKS).</li><li>Manage cloud resources including AWS S3 for storage.</li><li>Set up CI/CD pipelines for automated testing and deployment. &nbsp;</li></ul>Required Experience &amp; Skills<ul><li>Proficiency in JavaScript/TypeScript, React/Next.js, and Node.js.</li><li>Experience designing and consuming RESTful APIs.</li><li>Familiarity with MongoDB or other NoSQL databases.</li><li>Understanding of containerization and deployment pipelines.</li><li>Strong problem-solving and debugging skills.</li><li>Ability to work independently in a fast-paced, mission-driven environment.</li></ul>Great to Have, Not Required<ul><li>Experience with AI/ML development and model integration.</li><li>Knowledge of FastAPI, Gin, or Golang.</li><li>Prior experience with nonprofits, civic tech, or housing-focused platforms.</li><li>Experience building high-availability systems and working with cloud security best practices.</li></ul>

Landseed

Software Engineer

About LandSeed&nbsp;LandSeed is a non-profit committed to reimagining entry-level housing for future generations. Our goal is to create inclusive communities where homeownership is accessible for all, and&nbsp;everyone has the opportunity to build a stable, fulfilling future. At LandSeed, we create solutions for the Canadian housing crisis by collaborating with communities and industry partners to identify barriers and create real pathways to homeownership. &nbsp;How Will This Opportunity Benefit You This opportunity offers hands-on experience in community outreach, client engagement, and housing support especially within Chinese-speaking communities in Canada. You’ll develop skills in relationship-building, communication, and grassroots outreach, while gaining insight into the housing sector and community-based program delivery. This is an excellent role for someone looking to expand their portfolio in client-facing work, advocacy, and nonprofit outreach while contributing to a cause with tangible impact.How Will LandSeed Benefit from Your Contribution LandSeed will benefit from your multilingual communication skills, cultural insight, and your ability to connect with communities that face linguistic or systemic barriers to homeownership. Your outreach and support efforts will help us deepen our relationships with Chinese-speaking clients and ensure they feel seen, heard, and guided through the housing journey. By helping bridge the gap between communities and our programs, you’ll play a key role in growing our reach and impact across diverse populations.Description of the Role The Client Support and Outreach Agent will serve as a first point of contact for Chinese-speaking clients, supporting them through information sessions, follow-up calls, and onboarding processes. You’ll engage prospective homeowners, answer questions, provide program guidance, and support outreach initiatives to build relationships in the community. Your communication skills and cultural sensitivity will be central to building trust and supporting individuals on their path toward homeownership.Duties and Responsibilities &nbsp;<ul><li>Communicate with clients fluently in Mandarin Chinese and English; Cantonese is a plus</li><li>Conduct outreach to potential clients via phone, email, and in-person or virtual events</li><li>Guide clients through onboarding processes, documentation, and eligibility checks</li><li>Provide timely responses to inquiries and follow-up support</li><li>Record and maintain accurate communication logs and feedback</li><li>Assist with outreach campaigns, info sessions, and community presentations</li><li>Identify common client questions or concerns to improve resources and FAQs Collaborate with team members to ensure seamless client experiences</li><li>Help adapt outreach and support materials for Chinese-speaking audiences</li></ul>Required Experience/Skills<ul><li>Fluency in Mandarin Chinese and English (spoken and written); Cantonese is an asset</li><li>Strong interpersonal, listening, and verbal communication skills</li><li>Comfortable speaking with clients by phone or in person Ability to work independently and take initiative</li><li>Experience in outreach, client support, or sales preferred</li><li>Familiarity with the housing or nonprofit sector is a plus</li><li>Organized, reliable, and able to manage multiple conversations and tasks Culturally sensitive and empathetic in engaging with diverse communities &nbsp;</li></ul>

Client Support and Outreach Agent – Chinese Speaking

JOB POSTING – SENIOR POLICY OFFICER Hybrid position based in Ottawa, CanadaAbout us – What do we do?At a time of unprecedented forced displacement and system disruption, we are reforming the global system of safe and legal routes to protection. Our world-class team works closely with leaders and innovators from across sectors in over 20 countries. Together we design, launch, and expand safe and legal routes for displaced people. Together we pilot bold new ideas aimed at making the entire global system of safe and legal routes stronger and more sustainable.How do we do it?<ul><li>We build and lead powerful partnerships and networks.</li><li>We provide trusted advice.</li><li>We accelerate operational delivery.</li><li>We generate and share insights.</li><li>We inspire change.</li></ul>About the Role – What will you do?This is an exciting opportunity for a highly skilled professional to join Pathways International’s global team as Senior Policy Officer. Reporting to the Director, Strategy and Legal Affairs, the successful candidate will play a key role in advancing several of the organization’s most strategic projects and partnerships.The Senior Policy Officer will support the execution of a dynamic portfolio that includes:<ul><li>A multi-country project focused on capacity building for protection pathways in Latin America.</li><li>A high-level multilateral forum and a unique multi-sectoral partnership, both aimed at strengthening global protection system, including through sponsorship programs.</li><li>Targeted contributions to the organization’s internal strategy and planning efforts.</li><li>Support to other global partnerships and initiatives as needed.</li></ul>This role is ideal for a candidate who thrives in a fast-paced environment, brings strong analytical and writing skills, and excels in policy coordination, partnership management, and project delivery. The successful candidate will demonstrate sound judgment, high levels of discretion, and professionalism while working with high-level stakeholders across sectors and regions.Key Responsibilities Include:<ul><li>Conduct targeted research and analysis to inform strategic initiatives, partnerships, and internal planning led by the Director.</li><li>Draft high-quality materials including briefing notes, backgrounders, policy memos, speaking points, and outcomes summaries for internal and external use.</li><li>Monitor and synthesize emerging policy and program developments related to complementary pathways, community sponsorship, and international protection frameworks.</li><li>Contribute to internal strategy and planning processes by preparing tools and materials such as presentation decks, discussion frameworks, and planning templates.</li><li>Coordinate high-level meetings, consultations, and events with senior stakeholders, ensuring agendas, materials, and follow-ups are executed to a high standard.</li><li>Manage meeting schedules and related coordination and communication for multi-sectoral partnerships.</li><li>Maintain organized systems for tracking deliverables, timelines, and communications across key projects and partnerships.</li><li>Collaborate with colleagues across regions and time zones to support effective cross-team coordination.</li><li>Play a key role in supporting a multi-country initiative focused on strengthening protection pathways in Latin America, with an emphasis on Colombia and Brazil.</li><li>Track project milestones, deliverables and impact, contributing to the broader effort to build capacity and coordination across pathways ecosystems.</li><li>Liaise with project funders and partners to facilitate coordination, reporting, and strategic alignment.</li><li>Lead the development of outcome-focused narrative and indicator-based reports, working in collaboration with country teams and MEL consultants.</li><li>Lead coordination of our Latin America project’s Refugee Advisory Board, supporting meaningful engagement and ensuring its contributions are integrated into project planning and delivery.</li><li>Help examine and articulate the broader significance of our initiative in Latin America’s approach and outcomes, including its potential to inform protection pathway efforts in other contexts globally.</li><li>Support Pathways International’s role as Secretariat to the Resettlement Diplomacy Network and core group member of the Global Refugee Sponsorship Initiative.</li><li>Contribute to the preparation of meeting agendas, background documents, outcome summaries, workplans, and other materials that facilitate collaboration among members of the partnerships we manage.</li><li>Help manage engagement with key governmental and other stakeholders, ensuring timely communication and professional coordination.</li><li>Support the tracking and synthesis of key themes, deliverables, and opportunities across workstreams.</li></ul>About You – Who Are We Looking For?Required Qualifications:<ul><li>A bachelor’s degree (or equivalent) in a relevant field such as public policy, political science, international affairs, law, or development studies.</li><li>Minimum 3–5 years of professional experience in policy, international cooperation, program delivery, or stakeholder engagement.</li><li>Outstanding writing and editing skills in English, with experience producing high-quality materials for both expert and general audiences.</li><li>Exceptional research and analytical skills, including the ability to distill complex information clearly and concisely.</li><li>Proven experience working with or supporting governments, multistakeholder initiatives, and/or complex partnerships.</li><li>High level of professionalism, organization, and attention to detail, including experience coordinating projects and meetings.</li><li>Excellent judgment, discretion, and interpersonal skills when engaging with high-level stakeholders</li></ul>Desirable Qualifications:<ul><li>Experience working in a remote-first, globally distributed team environment.</li><li>Demonstrated knowledge of one or more relevant domains: domestic or foreign policy diplomacy, forced displacement, community sponsorship, complementary pathways, global migration governance, or refugee policy.</li><li>Proficiency in other languages (especially Spanish or Portuguese).</li><li>Familiarity with MEL frameworks or tools for tracking project outcomes.</li><li>Graphic/document design skills (e.g., PowerPoint, Canva, brief formatting).</li><li>Comfort with platforms such as Microsoft 365, Zoom, MS Teams, and SharePoint.</li><li>Familiarity, comfort, and curiosity about the adaptation of AI-enabled tools as part of daily workflows (e.g. ChatGPT).</li></ul>Location &amp; Work EnvironmentThis is a hybrid position based in Ottawa, Canada. The successful candidate will be expected to attend in-person meetings and office days on a regular basis and must be available for flexible working hours and cross-time-zone collaboration.Applicants contacted for evaluation will be asked to confirm they have the legal right to work in Canada. Maintaining such legal right is a condition of employment.Contract DetailsFull-time, 1-year term (renewable)How to ApplyPlease submit the following through Pathways International’s BambooHR portal by September 13, 2025.<ul><li>A cover letter</li><li>A CV</li></ul>Equal Opportunity EmployerPathways International is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from qualified candidates of all genders and from all national, religious, and ethnic backgrounds, including persons with disabilities and those with lived experience of forced displacement. We will provide accommodation upon request during the recruitment, selection, and assessment process.

Pathways International

Senior Policy Officer

Summary:PARC is a leading housing provider in West Toronto’s Parkdale community, providing good quality, safe, and affordable homes for adults experiencing serious mental illness and/or problematic substance use. At times, we are the housing of last resort. The successful candidate will have the ability to nurture strong and trusting relationships and help Member tenants to search for, and successfully secure, appropriate and affordable housing, build essential life skills, maintain long-term successful tenancy, and achieve an improved quality of life on their terms. When you join us as a Housing Access Worker you will be working with a passionate social service organization that puts people first, values your expertise, invests in your future through professional development opportunities and offers robust benefits including a defined benefit pension plan.&nbsp;ABOUT PARKDALE ACTIVITY RECREATION CENTRE (PARC)Since 1980, PARC’s mission has been to create “a community where people rebuild their lives”. Our dedicated team works collaboratively with over 30 other agencies across the Greater Toronto Area to effectively support Members on individual issues of poverty, mental health, problematic substance use, homelessness, and food security. At PARC, Members access services and develop relationships with our employees, and one another, through five main areas of operation: Drop-In Centre, Peer Support Program, Outreach Program, Supportive Housing and Community Engagement.OPPORTUNITYReporting to the Manager, Member Programming and Services, the Housing Access Worker offers one-on-one support to adults who are living with serious mental health and/or substance use challenges as they seek to identify and secure, appropriate and affordable housing. The incumbent in this role will promote independence, well-being, and quality of life by providing support through the fulsome process of housing acquisition.&nbsp; Specifically, The Housing Access Worker is responsible for completion of fulsome needs assessments, ensuring Member Tenants are able to secure all necessary pre-tenancy documentation, facilitation of extensive housing searches including navigation of relevant application processes, and ensuring all steps are completed successfully to secure housing and to facilitate long-term tenancy. The successful candidate will utilize their exceptional communication skills, creativity, and client-centered approach to build trusting connections that enable clients to stabilize, achieve goals and improve their quality of life.RESPONSIBILITIES<ul><li>Provides responsive and person-centered services, inclusive of crisis counselling and emotional support, that meet the unique needs and/or complex challenges of each prospective of service users and members.</li><li>Implements housing preparation plans with clients (i.e., ID, taxes, income supports, etc.).</li><li>Engages in individualized housing searches for appropriate and affordable housing with the Member Tenant and assist with the completion of applications as necessary.</li><li>Helps Member Tenants navigate The&nbsp;Access Point, MyAccesstoHousingTO portal and the new Choice-Based process for RGI housing by supporting applicants with registering, completing applications, updating, and maintaining applications (including annual reviews, building selections and updates to family size).</li><li>Supports Member Tenant applications for other housing financial supports (i.e., Rent Bank, energy fund etc.).</li><li>Escorts Member Tenants to housing appointments and advocate on their behalf as needed.</li><li>Provides one-to-one assistance to Member tenants in negotiating and finalizing housing leases</li><li>Arranges steps for Member tenants moving into secured housing (i.e., income verification, contact with property management, financial arrangement regarding rent, trusteeship etc.).</li><li>Educates tenants on their responsibilities and rights.</li><li>Develops strong, trusting, professional relationships that help Member tenants to build solid networks of formal and informal supports.</li><li>Develops comprehensive, individualized care plans in collaboration with Member tenants, and any identified formal/informal support persons that reflect the stated goals and needs of the Member tenant.</li><li>Supports activities geared toward establishing and maintaining an independent, healthy lifestyle with an emphasis on primary health care, mental health and wellness, community engagement, capacity-building, conflict resolution, crisis management and life skills.</li><li>Facilitates referrals, in consultation with the Member tenant, to other service providers and supports as appropriate.</li><li>Provides proactive support to Member tenants, once housed, including home visits, assistance with activities of daily living (ADLs) and coordination of case conferences.</li><li>Develops partnerships and collaborates with other providers from across the mental health and other service systems (i.e., primary health, supportive housing providers, criminal justice, hospitals, developmental services, substance use etc.,) to support successful tenancy.</li><li>Maintains accurate and timely documentation and statistical reporting in TREAT in alignment with organizational policy.</li><li>Other duties as assigned.</li></ul>QUALIFICATIONS<ul><li>A relevant undergraduate education in a professional discipline pertinent to the role function and/or an equivalent combination of education and relevant progressive experience, with a minimum of 2 years relevant progressive experience in direct service delivery to adults with serious mental illness/problematic substance use or in supportive housing settings.</li><li>Highly developed interpersonal skills honed through experience in conflict resolution, crisis intervention/prevention, counselling, harm reduction, coaching and the ability to maintain appropriate professional boundaries.</li><li>Ability to effectively communicate both written and orally with internal and external stakeholders</li><li>Sound judgement and ability to handle matters of a confidential, political and/or sensitive nature with discretion and tact.</li><li>Strong understanding of and commitment to working within community development, anti-oppression, and anti-racist frameworks, including current issues and trends and the role that community-based organizations contribute to local neighbourhoods.</li><li>Sound knowledge of applicable legislation and leading practices (Housing First, Landlord and Tenant Act, Residential tenancies Act, Housing Services Act, Municipal License and Standards (MLS), Mental Health Act, PHIPA, and Human Rights Code etc.)</li><li>Working knowledge of leading practices related to mental health, problematic substance use, harm reduction, trauma-informed care and building therapeutic relationships.</li><li>Good time management skills and the ability to prioritize workload as needed</li><li>Familiar with professional standards of case notation, documentation, and assessment</li></ul>WHY YOU SHOULD JOIN USWe are an organization that puts people first, values your expertise, invests in your future through professional development opportunities and offers robust benefits, including a defined benefit pension plan.We have a generous total compensation and benefits package, which includes:<ul><li>15 days paid vacation</li><li>18 days paid sick leave</li><li>Pension Plan membership</li><li>Employer paid health insurance (includes access to psychotherapy supports)</li></ul>PARC is an equal opportunity employer and encourages applications from people who are reflective of the diverse communities we serve. We strongly encourage applicants with lived experiences, from First Nations communities, people of all races, colours, ethnic origins, religions, disabilities, and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change.We thank all applicants for their interest and advise that only those selected for an interview will be contacted. Interviews will be conducted on a rolling basis until the position is filled.If you have any requirements for accommodation due to disability, please advise Human Resources during the recruitment and selection process. We will work with you to best meet your needs as per resources available to us.

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