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&nbsp;Job TitleRemote Part Time Overnight &nbsp;Permanent, Bilingual Texting SupervisorShift IDTEO 1102 PTB 63LocationCanadaStart DateShift DescriptionRotationalDepartment:TextingReports To:Manager, Texting SupervisionSalary:31.91Salary after 1 year of service:&nbsp;Overnight Premium :$2.00/hourOvernight Annual Bonus:&nbsp;$200 for each year on an overnight shift scheduleBilingualism Premium:$1.50/hourLast Reviewed:March 2023Job Posting Close Date:November 26 2025Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?Presentation of the organization&nbsp;Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. &nbsp;Young people reach out to Kids Help Phone’s professional counselors and trained volunteers&nbsp;from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. &nbsp;Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:&nbsp;<a href="https://kidshelpphone.ca/unlockhope/campaign-cabinet/" target="_blank">The&nbsp;Feel Out Loud Campaign Cabinet</a>&nbsp;– a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada &nbsp;<a href="https://www.youtube.com/watch?v=wJEbpLfv5zs" target="_blank">What I Wouldn’t Do (North Star Calling)</a>,&nbsp;a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective&nbsp;Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.&nbsp;Job description and responsibilities:As a supervisor, the role is to&nbsp;<ul><li>Supervise volunteer crisis responders through an online platform;</li><li>Ensure that people who use our service receive timely, high-quality support</li><li>Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;</li><li>Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;</li><li>Liaise with emergency and child protection services as required;</li><li>Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;</li><li>Work as a team with other supervisors, maintaining ongoing communication and collaboration;</li><li>Other duties as assigned&nbsp;</li></ul>Profile:&nbsp;<ul><li>Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields); </li><li>Master degree in these fields or related field is considered an asset;</li><li>A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;</li><li>Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.</li><li>Knowledge of laws and services that affect the lives of Canadian children and youth;</li><li>Good clinical judgment and understanding of confidentiality role and limitations;</li><li>Ability to prioritize, make decisions in a crisis, communicate and work as a team;</li><li>Willingness to work in a 24/7 environment; </li><li>Bilingualism (French and English&nbsp; &nbsp;&nbsp; &nbsp; If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele. &nbsp;</li></ul>A key outcome of the Supervisor role is to ensure that youth receive high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded. Candidates should expect to build community with volunteer responders within an online platform. This work involves a high volume of contacts and priorities that can change very quickly. Texting supervisors regularly supervise 10-15 volunteers and 12-16 conversations with service users simultaneously.Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.&nbsp;The window for applications ends 11:59pm on the job posting close date listed above.&nbsp;Benefits: &nbsp;<ul><li>Remote environment </li><li>Wellness Program </li><li>Dental care, </li><li>Vision care, and &nbsp;</li><li>RRSP Matching </li><li>Life Insurance </li><li>Emergency Travel Assistance </li><li>Accidental Death Insurance </li><li>Other healthcare benefits to promote physical and psychological well being&nbsp;</li></ul>The Small Print:Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.&nbsp;Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.&nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people.  &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to H+K Strategies Canada is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

Kids Help Phone

Bilingual Texting Supervisor, Remote - Part-Time

Job TitleRemote Part Time Overnight &nbsp;Permanent, Bilingual Texting SupervisorShift IDTEO 1102 PTB 62LocationCanadaStart DateShift DescriptionRotationalDepartment:TextingReports To:Manager, Texting SupervisionSalary:31.91Salary after 1 year of service:&nbsp;Overnight Premium :$2.00/hourOvernight Annual Bonus:&nbsp;$200 for each year on an overnight shift scheduleBilingualism Premium:$1.50/hourLast Reviewed:March 2023Job Posting Close Date:November 26 2025Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?Presentation of the organization&nbsp;Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. &nbsp;Young people reach out to Kids Help Phone’s professional counselors and trained volunteers&nbsp;from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. &nbsp;Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.&nbsp;To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:&nbsp;<a href="https://kidshelpphone.ca/unlockhope/campaign-cabinet/" target="_blank">The&nbsp;Feel Out Loud Campaign Cabinet</a>&nbsp;– a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada &nbsp;<a href="https://www.youtube.com/watch?v=wJEbpLfv5zs" target="_blank">What I Wouldn’t Do (North Star Calling)</a>,&nbsp;a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective&nbsp;Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.Job description and responsibilities:As a supervisor, the role is to&nbsp;<ul><li>Supervise volunteer crisis responders through an online platform;</li><li>Ensure that people who use our service receive timely, high-quality support</li><li>Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;</li><li>Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;</li><li>Liaise with emergency and child protection services as required;</li><li>Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;</li><li>Work as a team with other supervisors, maintaining ongoing communication and collaboration;</li><li>Other duties as assigned</li></ul>Profile:&nbsp;<ul><li>Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields); </li><li>Master degree in these fields or related field is considered an asset;</li><li>A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;</li><li>Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.</li><li>Knowledge of laws and services that affect the lives of Canadian children and youth;</li><li>Good clinical judgment and understanding of confidentiality role and limitations;</li><li>Ability to prioritize, make decisions in a crisis, communicate and work as a team;</li><li>Willingness to work in a 24/7 environment; </li><li>Bilingualism (French and English&nbsp; &nbsp;&nbsp; &nbsp; If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele. &nbsp;</li></ul>A key outcome of the Supervisor role is to ensure that youth receive high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded. Candidates should expect to build community with volunteer responders within an online platform. This work involves a high volume of contacts and priorities that can change very quickly. Texting supervisors regularly supervise 10-15 volunteers and 12-16 conversations with service users simultaneously.Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.&nbsp;The window for applications ends 11:59pm on the job posting close date listed above.&nbsp;Benefits: &nbsp;<ul><li>Remote environment </li><li>Wellness Program </li><li>Dental care, </li><li>Vision care, and &nbsp;</li><li>RRSP Matching </li><li>Life Insurance </li><li>Emergency Travel Assistance </li><li>Accidental Death Insurance </li><li>Other healthcare benefits to promote physical and psychological well being&nbsp;</li></ul>The Small Print:Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.&nbsp;Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.&nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people.  &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to H+K Strategies Canada is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.&nbsp;

Toby's Place Program CoordinatorAbout Rainbow Community Places (RCP)Rainbow Community Places (RCP) is a non-profit, community-based agency that is committed to empowering 2SLGBTQIA+ people by building community in safe(r) spaces across the Greater Toronto Area (GTA). We connect, support, and empower 2SLGBTQIA+ communities through engaging programs and experiences. Our vision is to build a community where every queer person feels safe(r), supported, and can flourish. Our core values include Community, Nourishment, Safety, Inclusivity, Integrity, and Empowerment.RCP is actively looking for a Program Coordinator for Toby’s Place, a free after-school drop-in program for 2SLGBTQIA+ youth, questioning youth, and allied friends, aged 13–20.Role SummaryAre you a passionate and dynamic leader ready to make a tangible difference in the lives of 2SLGBTQIA+ youth?Rainbow Community Places (RCP) is seeking a Program Coordinator to champion and lead our Toby's Place program. This is more than a leadership role; it's an opportunity to cultivate a thriving, resilient community where young people feel safe, empowered, and ready to flourish.The Toby's Place Program Coordinator is responsible for providing program leadership, managing the smooth operation of the weekly drop-in, and creating a safe(r) and nurturing environment for participants. This leadership role focuses on managing program delivery, recruiting and mentoring volunteers, maintaining compliance with RCP policies, and serving as the communication liaison to the RCP Board. This role reports to the Board HR Subcommittee.● Program Hours: This role requires a dynamic, on-site presence for the weekly 5 hour drop-in program at our Scarborough location (Mondays, 3:30 PM to 8:30 PM). An additional 1-2 hours before/after the program is required for set-up and clean-up.● Flexible Schedule: This role is expected to take up to 12 hours each week, with approximately 7 hours on Monday at our Scarborough location. The remainder of your weekly hours are flexible, allowing you to manage planning, administrative tasks, and meetings with the HR Subcommittee and Board.If you are a resourceful, organized, and empathetic leader who believes in the power of community to transform lives, we want to hear from you. Join us in building a future where every queer youth can flourish!Key Responsibilities1. Program Leadership &amp; Operations● Lead and oversee all aspects of the weekly Toby's Place program, which runs on Monday from 3:30 to 8:30 pm.● Oversee planning and preparation for the weekly drop-in, including organizing educational and recreational activities.● Manage the overall set up and clean-up of the program space, including coordination of food preparation and kitchen clean-up, with support from volunteers and the Program Assistant.● Complete weekly program summaries suitable for use in grant submissions and reporting.● Ensure compliance with applicable RCP policies and procedures, striving to create a go-to safer space.● Keep a record of any incidents or problems that may require follow-up or action.2. Volunteer Management &amp; Development● Recruit, screen, and train volunteers to assist with the running of the Toby’s Place Program.● Mentor and support volunteers in their responsibilities, encouraging them to work to their full potential and contribute to the program's safe(r) space.3. Organizational Support &amp; Inter-Program Collaboration● Maintain communication with the Board, including preparing and providing a report prior to regular Board meetings.● Assist with grant-related projects by recruiting facilitators/volunteers, arranging materials, tracking expenses, and reporting to grantors and the RCP Treasurer (when applicable).● Collaborate with Board members to prepare grant applications for program funding when appropriate.● Work as a team with the Dorothy’s Place Program Coordinator to procure food for meals, supplies for program needs and to offer intergenerational events as and when appropriate.● Promote Toby’s Place and RCP by tabling at schools and other venues as time permits.● Provide occasional back-up support for the Dorothy’s Place program if key volunteers or peer facilitators are unavailable.Qualifications and Requirements● Demonstrated experience in program leadership or coordination, particularly within a drop-in or youth-focused setting.● Proven ability to work independently and as part of a team, creating an environment that fosters belonging among staff and volunteers.● Strong commitment to the purpose, mission, vision, and values of RCP, with a clear understanding of the need to create safe(r) spaces for 2SLGBTQIA+ communities.● Experience in recruiting, training, and overseeing volunteers.● Excellent communication skills to effectively relay program information to participants (via newsletter/social media) and provide clear reports to the Board.● Familiarity with the needs of 2SLGBTQIA+ youth and demonstrated ability to work with 2SLGBTQ+ communities including integrating antiracism, anti-oppression and intersectional values and principles into daily practice.● Ability to manage time effectively to carry out all planning, program delivery, and administrative tasks within the specified weekly hours.● Please note, a vulnerable persons police check will be required for successful candidates.Work Conditions● Primary Location: Toby's Place. Monday’s at 33 East Road, Scarborough, Ontario.○ Remote for administrative work● Regular Hours: Approximately 12 hours per week.The weekly drop-in runs on Monday from 3:30 PM to 8:30 PM, from September to July. Set-up and clean-up are required before/after the program hours. Beyond this, the administrative hours are flexible and may vary weekly to accommodate meetings and other activities.● Position Type: Part Time● Hourly Wage: $23-27/hr, depending on experienceHow to ApplyApplicants to please send a resume and cover letter with hourly rate expectations demonstrating relevant experience to <a href="mailto:admin@rainbowcommunityplaces.org" target="_blank">admin@rainbowcommunityplaces.org</a>. Only applicants selected for an interview will be contacted. For more information about Toby’s Place or Rainbow Community Places, please visit rainbowcommunityplaces.orgShould the applicant require any accommodations during the application or interview process, please notify us in advance at <a href="mailto:admin@rainbowcommunityplaces.org" target="_blank">admin@rainbowcommunityplaces.org</a> as per the Accessibility for Ontarians with Disabilities Act (AODA). We are committed to building a diverse workforce and inclusive culture where all employees can thrive.

3 Supervision / Team Leader Part Time Jobs