9 Supervision / Team Leader Jobs in Metro Vancouver

About us

Little Mountain Neighbourhood House (LMNHS) is a vibrant, multiservice hub dedicated to building inclusive neighbourhoods and growing strong, resilient and creative communities. We have operated as a non-profit for over 45 years, providing free or low-cost neighbourhood-based social, educational, cultural and recreational programs and initiatives for seniors, adults, families, children, and youth. Rooted in social justice values, we facilitate social connectedness and offer inclusive programs to our diverse local community.

Position Description

The Manager, Operations & Facilities is a key member of the Senior Leadership Team at Little Mountain Neighbourhood House (LMNHS), providing strategic and operational leadership to ensure the organization operates efficiently, safely, and effectively in support of its mission.

Working collaboratively across the organization, the Manager leads the day-to-day operations of LMNHS, overseeing facilities, organizational systems, information technology, procurement, and occupational health and safety. The role is responsible for maintaining efficient operational processes, ensuring legislative and regulatory compliance, managing organizational infrastructure, and driving continuous improvement across the organization.

As a strategic and solutions-oriented leader, the Manager provides leadership, coaching, and supervision to their team while contributing to organizational planning, policy development, risk management, and operational excellence. Working closely with the Executive Director and Senior Leadership Team, this role helps create the strong operational foundation that enables staff and programs to deliver high-quality services to the community.

• Oversee the overall operations including developing and implementing policies and standard operating procedures.
• Oversee 6-10 staff/contractors that support the overall operations, such as, front office, building maintenance and communications.
• Oversee staff/systems that support information technology, communication and databases regarding computers, printer networks, security, website, social media and client management system.
• Oversee facility operations at the new location and offsite locations including overseeing the systems/people regarding building, furnishings, equipment and fixtures maintenance and purchases.
• As a member of the Senior Leadership Team, the staff in this position will participate in strategic and operational planning, policy development and various aspects of the overall operations.

Duties and Responsibilities

Operations & Facilities Leadership

• Lead day-to-day operations of Little Mountain Neighbourhood House, ensuring safe, efficient, and effective organizational functioning.
• Oversee facilities, building systems, and equipment maintenance, including coordination of contractors, vendors, and service providers.
• Manage key operational infrastructure, including information technology, communications systems, office systems, and organizational databases.
• Develop, implement, and maintain operational policies, procedures, and systems in collaboration with the Executive Director.
• Ensure compliance with relevant legislation, including occupational health and safety, privacy legislation (PIPA), and organizational risk management requirements.
• Oversee facility-related assets and services, including maintenance planning, insurance, inventories, and service contracts.
• Support capital planning and facility reporting through analysis of maintenance needs and operational priorities.

Organizational Operations

• Oversee administrative and operational systems to support efficient, high-quality service delivery across the organization.
• Manage vendor and service contracts to ensure effective, cost-efficient service delivery.
• Identify and implement opportunities to improve operational systems, workflows, and organizational efficiency.

Team Leadership

• Provide leadership, supervision, and performance management to the Operations &
• Facilities team and related service providers.
• Oversee front desk operations to ensure a professional, welcoming, and responsive environment.
• Lead recruitment, onboarding, training, and ongoing development of assigned staff, fostering a collaborative and accountable team culture.

Qualifications and Skills

• Provide leadership, supervision, and performance management to the Operations & Facilities team and related service providers.
• Oversee front desk operations to ensure a professional, welcoming, and responsive environment.
• Lead recruitment, onboarding, training, and ongoing development of assigned staff, fostering a collaborative and accountable team culture.
• Post-secondary degree or diploma in a relevant field such as business administration, operations management, facilities management, or a related discipline, or an equivalent combination of education and experience.
• Minimum of five years of progressively responsible experience in operations, facilities, or organizational management, including at least two years in a supervisory or people leadership role, preferably in a nonprofit or community-based setting.
• Demonstrated experience in facilities management, including oversight of building systems, maintenance, vendors, and service contracts.
• Strong knowledge of organizational operations, including systems development, process improvement, and administrative management.
• Experience with occupational health and safety requirements, risk management practices, and regulatory compliance.
• Working knowledge of information technology systems and office infrastructure, with proficiency in standard business software, databases, and project or information management tools.
• Proven leadership skills with experience supervising, coaching, and developing staff in a collaborative environment.
• Strong interpersonal, communication, organizational, and problem-solving skills, with the ability to manage multiple priorities in a complex environment.
• Experience working in or familiarity with the Neighbourhood House or community service sector is considered an asset.

Key Benefits and Advantages

LMNHS is ideally situated in one of the best neighbourhoods in the city, with excellent and diverse businesses, amenities, a mix of housing, cultures and people across the socio-economic spectrum. It is located in the center of the city and easily accessible by transit, cycle or walking. The organization has a staff and volunteer team of passionate and caring individuals, and the community has come to depend on LMNHS to listen and respond to emerging needs in creative and innovative ways. Other benefits and advantages include:

• This is a brand-new role with a broad scope of responsibility that is great for someone who thrives on building and organizing people and systems, using creative and innovative approaches.
• With the move to a brand new 20,000+sf facility, there is the opportunity to develop, implement and train the team in new systems, procedures and practices.
• The new facility is one of the first buildings completed in the Little Mountain redevelopment, and will be the hub of this emerging community, while continuing to serve the broader community in the new location and 20+ offsite service delivery locations.
• It’s an opportunity to work with a diverse staff and volunteer team with a mix of long term and new members, that bring their unique skills, experience and ideas to the organization.
• LMNHS offers flexibility and work/life balance.

Remuneration – $70,000 - $78,000 annually plus a comprehensive benefits package and vacation leave after a 3-month probation period.

Working Conditions – Ability to work flexible hours to occasionally accommodate emerging building/facilities’ needs and others as needed.

To apply:

APPLICATION DUE: July 17th by 5:00pm, with rolling interviews scheduled throughout.

Send you Resume, Cover Letter and additional information (ie. letters of reference or references, samples of relevant work) to:

Joel Bronstein, Executive Director at joelb@lmnhs.bc.ca.

Also, please include evidence that would:

• Demonstrate that you would be the best candidate for the job
• Demonstrate that you have the qualities that LMNHS requires at this time
• Demonstrate that you can train, motivate and mentor your staff team

ONLY SUCCESSFUL CANDIDATES WILL BE CONTACTED.

We are an equal opportunity employer.