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Summary:&nbsp;Provides clinical counselling and ongoing supervision of staff after assessing client’s social, psychological, emotional, and/or behavioural issues and by developing therapeutic programs and interventions.Key Duties and Responsibilities:<ul><li>Supervise clinical counsellors, providing regular case consultation, performance feedback, and professional development support to ensure adherence to best practices and organizational standards.</li><li>Provide clinical leadership, mentorship, and consultation to interdisciplinary staff, students, and partners by supporting case discussions, recommending evidence-based interventions, and promoting effective, continuous care for youth and families.</li><li>Oversee daily operations of walk-in counselling and allied health services, managing caseloads, supervising interns, and ensuring culturally responsive, evidence-informed practice.</li><li>Collaborate with inter-professional teams and community partners to develop, implement, and evaluate individualized care plans for youth and families, ensuring services are coordinated and client centered.</li><li>Design and deliver clinical education and training for staff and service providers using evidence-based models and adult learning principles; create relevant materials and evaluate effectiveness.</li><li>Support and supervise walk-in counselling staff and interns, including onboarding, annual performance evaluation input, and identifying learning needs to ensure clinical growth and competency.</li><li>Lead or participate in committees, case management meetings, and community initiatives, representing the clinical perspective and supporting the development of integrated service pathways.</li><li>Engage in public education, staff training, and outreach, delivering presentations, facilitating support groups, and promoting prevention strategies within the community.</li></ul>Counselling and Case Management Skills:<ul><li>Knowledge and awareness of a wide range of individual and family counselling techniques.</li><li>Knowledge of the principles of Integrated Case Management and ability to apply these principles in practice when working with allied professionals involved with clients.</li><li>Comprehensive knowledge of the broad range of issues pertaining to mental health and substance use among adolescents, young adults, and their families.</li><li>Demonstrated knowledge of supervisory and consultative processes and of clinical supervision models, with the ability to identify learning needs, teach, coach and provide clinical information and supervision.</li><li>Demonstrated therapeutic skills and the ability to apply theory and practice in the areas of case management and individual, family and group therapy with clients with a variety of mental health and substance use disorders.</li><li>Demonstrated knowledge and application of trauma-informed and culturally safe principles of care.</li><li>Demonstrated knowledge of team-based primary care.</li><li>Demonstrated knowledge of relevant Acts, pertinent regulations, policy, procedures and other statutory and certification requirements (i.e. Mental Health Act; Adult Guardianship Act; Health Care (Consent) and Care Facility (Admission) Act; Child, Family and Community Service Act; and Freedom of Information and Protection of Privacy Act).</li><li>Demonstrated ability to teach, coach, and provide clinical support.</li><li>Effective listening and consensus building skills that promote communication and lead to a cooperative approach to problem solving and decision making within interdisciplinary settings.</li><li>Ability to manage crisis situations and provide leadership to staff in the management of client crises.</li><li>Ability to make effective referrals in a collaborative manner, reflecting in-depth knowledge of community resources and strong collaborative skills in working with other community partners.</li><li>Physical ability to carry out the duties of the position.</li></ul>Other Skills &amp; Abilities:<ul><li>Demonstrate cultural sensitivity and understanding of the client population’s cultural and socio-economic characteristics.</li><li>Able to form a mutually respectful partnership with persons served and their families in which they are helped to gain skills and confidence to address any issues and problems they face.</li><li>Able to accept the differences they will find among their clients.</li><li>Accept clients’ rights to self-determination and individuality and must not discriminate on the basis of Indigenous identity, race, colour, ancestry, place of origin, political belief, religion, socio-economic status, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, or age.</li><li>Able and willing to understand young offender issues and to be trained in working with offenders.</li><li>Demonstrated knowledge, experience, and sensitivity in working with Indigenous and multicultural issues preferred.</li><li>Able to work effectively with others in a multicultural environment, independently and as part of an interprofessional team, including understanding the frameworks of other disciplines.</li><li>Have basic computer and Internet skills.</li></ul>Qualifications – Education/Experience<ul><li>Master’s degree in counselling psychology or a related counselling field</li><li>Ability to register as a Clinical Counsellor</li><li>At least 3 years of recent related experience, including 1 year of supervisory experience</li><li>Experience working in a multi-disciplinary team</li><li>Experience working directly with youth</li></ul>Other Job requirements.<ul><li>Criminal records check clearance, including vulnerable sector clearance.</li><li>Follow the Code of Ethics and the Mission Statement of SHARE Family &amp; Community Services. </li><li>Abide by the relevant rules and regulations as set out by the Ministry of Children and Family Development.</li><li>May be required to type confidential, sensitive, graphic information.</li><li>May be required to deal with emotionally charged people in the office space or on the telephone.</li></ul>Post Closing date - Open until filledLocation: &nbsp; &nbsp; &nbsp; &nbsp;Port CoquitlamHours: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;35 hours per week. Monday to Friday (Open to flexible hours and some evenings).Start Date:&nbsp; &nbsp; &nbsp;ImmediatelySHARE recognizes the systemic discrimination that Black, Indigenous, Persons of Colour and many other groups have historically experienced, and continue to face in our society, and in our community.&nbsp; SHARE is committed to being an inclusive, welcoming and unbiased employer. Multilingual skills and multicultural competence are assets.Our OrganizationSHARE&nbsp;is an accredited non-profit, independent, community-based organization providing leadership and programs in response to the social needs of the residents of the Tri-Cities (Coquitlam, Port Coquitlam, Port Moody, Anmore and Belcarra), New Westminster and adjacent communities.&nbsp; SHARE Family &amp; Community Services exists to&nbsp;Connect,&nbsp;Engage, and&nbsp;Strengthen&nbsp;Individuals and Families.To learn more about SHARE Family &amp; Community Services:<ul><li>watch this video&nbsp;<a href="https://vimeo.com/316966573" target="_blank">https://vimeo.com/316966573</a></li><li>Visit our website at&nbsp; <a href="https://sharesociety.ca/" target="_blank">https://sharesociety.ca/</a></li></ul>

SHARE Family & Community Services

Clinical Lead (Foundry)

Systems Manager&nbsp;Salary: $90,000&nbsp;Position Summary &nbsp;The Systems Manager is a focused leadership role that oversees how our systems, processes, and information work together to support staff and the clients the Progressive Housing Society serves.&nbsp; &nbsp;This role will be responsible for:&nbsp;<ul><li>Providing executive-level oversight of technology and information systems &nbsp;o&nbsp;Leading and coordinating the internal IT function (Tier 1 support and related tasks) &nbsp;o&nbsp;Partnering with our external Managed Service Provider (MSP) on technical delivery and security. &nbsp;</li><li>Strengthening data management, privacy, and file organization across the organization. &nbsp;</li><li>Supporting the Executive Director, HR and legal counsel on technology-related aspects of investigations and risk management. &nbsp;</li></ul>Key Responsibilities&nbsp;<ol><li>Operations &amp; Systems Oversight&nbsp; o&nbsp;Maintain a high-level view of organization systems (Microsoft 365, ComVida, Sage Accounting, portals and internal databases/ticketing). &nbsp;<ul><li>Lead an initial systems and file management review, identifying gaps, overlaps, and operational risks. &nbsp;o&nbsp;Recommend and coordinate changes that make it easier for staff to find information, complete tasks, and follow consistent processes. &nbsp;</li></ul></li><li>Vendor &amp; Technology Partner Management&nbsp; o&nbsp;Serve as the primary liaison to the MSP to review recurring issues and upcoming projects; escalate strategic issues to the Executive Director as needed. &nbsp;</li><li>Internal IT Function Leadership&nbsp; o&nbsp;Provide management oversight to the Tier 1 IT Support role, ensuring responsive service to staff and clear escalation paths to the MSP. &nbsp;<ul><li>Coordinate IT-related work carried out by the Executive Assistant (e.g., internal ticketing system, simple databases). &nbsp;o&nbsp;Ensure there are clear, simple processes for asset tracking, license management, onboarding and offboarding from a governance perspective. &nbsp;</li></ul></li><li>Data Management &amp; Information Governance&nbsp; o&nbsp;Lead the design and implementation of a coherent file and data structure, especially for sensitive client, HR and financial information. &nbsp;<ul><li>Work with leadership to develop and roll out practical data storage and access guidelines (e.g., how SharePoint, Teams, OneDrive and line-of-business systems should be used). &nbsp;o&nbsp;Ensure practices align with privacy expectations, funder requirements, and organizational policies. &nbsp;</li></ul></li><li>Investigations &amp; Risk Support&nbsp;o&nbsp;Act as the operations lead for technology-related components of investigations, labour relations, and risk management &nbsp;<ul><li>Coordinate with the MSP and, where appropriate, use limited administrative permissions to arrange the information access and safeguards required by the Executive Director, HR, and legal counsel. &nbsp;</li><li>Translate technical outputs (logs, reports, timelines) into clear, non-technical summaries for decision-makers. </li></ul></li><li>Staff Engagement &amp; Change Management&nbsp;o&nbsp;Work with managers and HR to communicate expectations around data handling, privacy, and system use in accessible language. &nbsp;o&nbsp;Support staff through changes to systems or processes, collecting feedback and adjusting approaches where needed. &nbsp;o&nbsp;Promote a culture where staff understand both the “why” and “how” of good data practices. &nbsp;</li></ol>Qualifications &amp; Experience (Required) &nbsp;<ul><li>Post-secondary education in Business Administration, Operations, Information Systems, or a related field, or an equivalent combination of education and experience </li><li>5+ years of experience in operations, business systems, or organizational coordination, including responsibility for processes and cross-department collaboration. </li><li>Experience overseeing or working closely with IT providers or vendors, rather than doing hands-on system administration. </li><li>Familiarity with Microsoft 365 and other business systems from a management/oversight perspective (comfortable reading reports, setting expectations, and making decisions with technical input). •&nbsp;Experience supervising, coordinating and or leading support staff or small teams. </li><li>Strong understanding of confidentiality, privacy, and data protection as they relate to client and employee information.</li><li>Excellent communication skills, able to translate technical concepts into clear, practical guidance. </li><li>Experience working in a non-profit or health care organization is preferred&nbsp;</li></ul>

Progressive Housing Society - Burnaby, BC

Systems Manager - EXEMPT

Position Overview<ul><li>Job Title - Residence Coordinator</li><li>Reports to - Residence Manager</li><li>Position Type - Permanent</li><li>Hours/week - 30 hours/week plus on-call duties</li><li>Wage - $33/hour when working; $40 per on-call shift</li><li>Vacation - 8% accrual (approx. 4 weeks/year)</li><li>Benefits - Full benefits paid by employer, 5% RRSP Contribution (following probation)</li></ul>Agency SummaryFreedom Quest provides free, community-based, client-centered, low-barrier, voluntary, and non-judgmental services and programming to youth who are, or who are risk of being, adversely affected by substance use in the West Kootenay Boundary Region. Freedom Quest’s services and programming support these young people and their families in experiencing new opportunities, overcoming barriers, preventing further adversity, building positive relationships, and further developing their confidence and skills.Program SummariesFreedom Quest’s&nbsp;Short-Term Stabilization residence, “Eagle House”&nbsp;and&nbsp;Long-Term Specialized residence, “Freedom House”, are home to up to 4 young people who may have multiple diagnoses, come from unstable family backgrounds, and may have been exposed to a range of risk factors including neglect, physical and sexual abuse, and prenatal exposure to drugs and/or alcohol. These 24/7 staffed homes are places where children/youth can find safety, stability, and care from a group of adults who are trauma and attachment-informed, culturally humble, actively engaged, strengths-based, client-centered, and motivated to support them in moving towards their self-identified goals. &nbsp; When applicable, they are also places where families can experience non-judgement and unconditional positive regard as they work to maintain a relationship with their young person and/or work towards reconnecting and rebuilding relationships that have been disrupted.Position SummaryThe Residence Coordinator is a leader who ensures that the children/youth living in “Eagle House” are having the best experience possible; that their Service Plans are being enacted by staff in the home on a day-to-day basis; that the staff team receives the resources and support they need to do their jobs effectively; and that required administrative tasks are completed as required and on time. This individual is kind, strengths-based, culturally competent, confident, client-centered, trauma-informed, detail oriented, skilled with technology, and can manage their time effectively. They are grounded in Freedom Quest Youth Services Society’s mission, vision, and values and uphold the principles of the agency.<ol><li>Human Resources<ol><li>Onboarding&nbsp;– Hires, orients, trains, and evaluates (i.e., 3-month probation) Residential Child &amp; Youth Workers, Awake Residential Night Workers, Relief Workers, and supplemental staff in collaboration with the Residence Managers.</li><li>Professional Development – Assesses the Residential Child &amp; Youth Workers, Awake Residential Night Workers, Relief Workers, and supplemental staff for growing edges and makes recommendations to Residence Managers for individual and group internal/external trainings.</li><li>Culture – Supports the Residence Managers in organizing annual team building opportunities for the Residential Child &amp; Youth Workers, Awake Residential Night Workers, Relief Workers, and supplemental staff to promote healthy workplace culture.</li><li>Staff Meetings&nbsp;– Leads staff meetings (2-3 times per month) comprised of Residential Child &amp; Youth Workers, Awake Residential Night Workers, Relief Workers, and supplemental staff. Ensures staff meetings address immediate and long-term needs (e.g., child/youth updates, professional development, new directives, agency updates, problem solving) and promote healthy workplace dynamics.</li><li>Evaluation – Evaluates each Residential Child &amp; Youth Worker, Awake Residential Night Worker, Relief Worker, and supplemental staff annually (i.e., Annual Performance Evaluation) in collaboration with Residence Managers.</li></ol></li><li>Administration<ol><li>Payroll – Completes, reviews, and submits the residence Timecard to Residence Managers every two weeks for Payroll processing.</li><li>Scheduling – Schedules Residential Child &amp; Youth Workers, Awake Residential Night Workers, Relief Workers, and supplemental staff in alignment with contract obligations (i.e., double staffing, single staffing, supplemental staffing). Approves/denies Residential Child &amp; Youth Workers, Awake Residential Night Workers, Relief Workers, and supplemental staff’s requests for leaves of absence (e.g., vacation time, sick time, etc.) and schedules backfill.</li><li>Finance – Assists Residence Managers in reviewing the annual operating budget and monitors, authorizes, and allocates expenditures in alignment with the budget. Prepares and maintains related documentation.</li><li>Documentation - Ensures all required documentation is complete (e.g., Daily Logs, Monthly Reports, Medication Logs) either directly or through delegation. All delegated documentation must be reviewed/audited in alignment with agency policies, procedures, and CARF accreditation standards. </li></ol></li><li>Supervision<ol><li>Supervision – Provides monthly formal supervision (i.e., administrative, educational, and supportive) to the Residential Child &amp; Youth Workers, Awake Residential Night Workers, Relief Workers, and supplemental staff. Ensures the supervision being provided aligns with each child/youth’s Service Plan, Care Plan, and/or Transition Plan.</li><li>Communication – Provides daily/weekly support, communication, direction, supervision, and collaboration to Residential Child &amp; Youth Workers, Awake Residential Night Workers, Relief Workers, and supplemental staff as needed. Ensures direction being provided aligns with each child/youth’s Service Plan, Care Plan, and/or Transition Plan.</li></ol></li><li>Day-to-Day Operations<ol><li>Inventory – Maintains the Care Settings inventory of supplies.</li><li>Cleanliness &amp; Safety – Ensures the cleanliness, safety, security, and maintenance of the Care Setting in accordance with applicable licensing standards either directly or through delegation. Informs Residence Managers of needs that are outside of the approved annual operating budget.</li><li>Procedures – Implements and evaluates day-to-day procedures and related documentation to ensure good function as well as to ensure alignment with CARF standards, contract requirements, and agency Policy. Informs Residence Managers of any needed changes.</li><li>Policy – Implements and evaluates agency policies and related documentation. Informs Residence Managers of any needed changes (i.e., policy updates).</li></ol></li><li>Other duties<ol><li>CARF Accreditation – Understands and champions the standards set by CARF for youth residential services. Under the direction of Residence Managers, ensures CARF standards and requirements are met resulting in ongoing successful 3-year accreditation of the programs.</li><li>Community Partners – Builds relationships with community partners (e.g., COINS, MCFD, CYMH, primary care providers, emergency care providers, treatment programs, Foundry, clinical counsellors, neighbours, school staff, etc.) to ensure children/youth have access to the resources they need.</li><li>On-Call – Provides emergency on-call support on a rotation with 3 other staff.</li><li>Backfill – Backfills for other positions (e.g., Residential Child &amp; Youth Worker, Residence Coordinator,) as needed performing their duties as required.</li><li>Supervision – Schedules weekly phone check-ins and monthly supervision meetings with Residence Managers.</li><li>Supplemental Supports&nbsp;– Assesses the need for supplemental supports (e.g., additional staffing, specialized staffing, Clinical Counselling, Indigenous Elder, Behavioural Therapist, ASD Assessment) as determined by the needs of the children/youth living in the home and communicates these needs to the Residence Managers.</li></ol></li></ol>Education<ul><li>A diploma or degree (2-year minimum) in child and youth care, social work, or related field. (REQUIRED)</li></ul>Experience<ul><li>3 years recent related experience, including 1 year supervisory or administrative experience (or an equivalent combination of education, training, and experience). (REQUIRED)</li><li>Specific training in behavioural modification, children under 12 years of age with support needs, attachment-based parenting, and relationship-based interventions (Trauma-informed practice). (REQUIRED)</li><li>Two years of experience working in a residential setting (ASSET)</li><li>Extensive experience working from client-centred, strengths-based, harm-reduction, attachment and trauma-informed approaches (ASSET)</li><li>Willingness to engage in life-long learning and self-reflexivity practices to understand Indigenous worldviews and the important role of culture in facilitating healing. (REQUIRED)</li><li>Recognition that colonization continues to impact the health and wellness of Indigenous Peoples. This includes recognizing the role of trauma and offering trauma-informed care. (REQUIRED)</li><li>Strong knowledge of trauma informed services and culturally safe practices. (REQUIRED)</li></ul>Other Requirements<ul><li>Current First Aid and CPR Certification (REQUIRED)</li><li>MCFD Record Check (inclusive of Vulnerable Sector Criminal Record Check) (REQUIRED)</li><li>Valid FoodSafe Certification (REQUIRED)</li><li>Valid Class V BC Driver’s License (REQUIRED, Class IV preferred)</li><li>Satisfactory Driver’s Abstract (REQUIRED)</li><li>Satisfactory Driver Factor Report number (REQUIRED)</li><li>Reliable Vehicle (REQUIRED)</li><li>Valid ASIST Certification (ASSET)</li></ul>

3 Supervision / Team Leader Jobs in British Columbia