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INTERNAL/EXTERNAL &nbsp;Job Title: &nbsp;Part Time Weekend Housing Worker – HART Hub&nbsp;&nbsp;Position Type:&nbsp;Bargaining Unit, Permanent, Part-Time &nbsp;&nbsp;&nbsp; &nbsp;Number of Positions: &nbsp;2&nbsp;Reason for Posting:&nbsp;Existing Vacancy&nbsp;Rate:&nbsp;$25.72 per hour&nbsp;Vacation:&nbsp;8% Vacation Pay&nbsp;Hours: &nbsp;15 hours per week, Saturdays and Sunday (10am to 6pm) &nbsp;Supervisor:&nbsp;Weekend Supervisor, 40 Oak HART Hub &nbsp; &nbsp;Posting Date: &nbsp;January 5, 2026&nbsp;&nbsp;Application Deadline:&nbsp; &nbsp;January 16, 2026 (midnight)&nbsp;Location:&nbsp;&nbsp;40 Oak St, Toronto, ON, M5A 2C6 &nbsp;Why Fred Victor?&nbsp;For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time. &nbsp;&nbsp;The HART Hub at 40 Oak Street is an innovative program designed to provide trauma-informed, client-centered addictions counseling and recovery support within a low-barrier supportive housing environment. Our mission is to offer safe, stable housing and comprehensive care for individuals experiencing chronic homelessness, poverty, and the lasting impacts of trauma. &nbsp;We are seeking two dedicated Part Time Weekend Housing Workers to deliver trauma-informed, recovery-oriented support to tenants living in our supportive housing community. This role focuses on building trusting relationships, developing individualized case plans, and coordinating resources to help clients achieve their goals related to substance use, wellness, and housing stability. &nbsp;Does this sound like work you want to be a part of?&nbsp;We offer a supportive and collaborative environment, an opportunity to join a diverse team of caring professionals, and a chance to make a difference. With over 75 programs and services and more than 25 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles. &nbsp;What You Will Do:&nbsp;<ul><li>Provide a welcoming, friendly, and professional Front Desk for Housing and keep the Housing Office open as often as possible. This includes but is not limited to answering the phones, fielding tenant questions and concerns, signing in guests, signing out keys, taking work orders, crisis intervention, assisting with tenant medication, giving notices to tenants and liaising with other workers and professionals. </li><li>Utilize trauma informed community development, facilitative management, and conflict resolution approaches to facilitate supportive, co-operative living and support tenants to develop skills to live cooperatively in their accommodation. </li><li>Work with the Weekend Supervisor to plan and facilitate regular community development activities. </li><li>Provide group programming that assists with social isolation and other tenant needs, and support clients on their individual goals. </li><li>Coach or assist a client in the development/maintenance of abilities relating to activities of daily living, self-care, crisis management strategies, symptom management, maintaining a support network, and skills teaching such as budgeting, grocery shopping and other life skills. &nbsp;</li><li>Deal with housing related issues such as; behaviours, social isolation, mental health, substance use, hygiene and others, by encouraging and supporting tenants to problem solve and to access community resources such as support agencies and other Fred Victor programs and services. </li><li>Identify, intervene in and deescalate crisis situations and work with tenants to develop crisis management skills </li><li>Ensure case plans which have been developed are continuing to be followed on the weekends </li><li>Ensure all eviction prevention strategies and policies are implemented. </li><li>Work with the tenant community to understand the Fred Victor Mission, Vision and Values and how they relate to being a tenant and participating in FV programming and services. </li><li>Work collaboratively with other FV staff in order to provide the best service possible to all and in order to ensure the safety of all. </li><li>Communicate and demonstrate appropriate professional boundaries with the tenant community and abide by all organizational policies and procedures. </li><li>Other duties as assigned by the Weekend Housing Supervisor. &nbsp;</li></ul>What You Bring to the Team:&nbsp;<ul><li>Diploma or Degree in Social Services field and/or experience working with people experiencing homelessness in a residential setting </li><li>Strong understanding of systems that cause and support homelessness, poverty and discrimination and respect for those realities. </li><li>Strong understanding&nbsp;of recovery frameworks and how they are applied to support effective, person-centered recovery practices. </li><li>Strong understanding that people living on low income are a resource to resolve community issues and not the cause of the problem. &nbsp;</li></ul>What Sets You Apart:&nbsp;<ul><li>Strong customer service skills. </li><li>Highly developed and proven group facilitation skills. </li><li>Highly developed written and oral communication skills. </li><li>Extensive experience working with people with varying mental health, trauma and substance use issues, including demonstrated experience applying recovery-based approaches </li><li>Well-developed conflict resolution and negotiation skills and crisis management skills. </li><li>Ability to work productively within a team setting. </li><li>Strong organizational skills; highly developed ability to prioritize work through short- and long-term goals and remain flexible. </li><li>Well-developed interpersonal skills that will produce effective, productive and appropriate relationships with the tenants, community, external agencies and staff at Fred Victor. </li><li>Proven ability to constructively give and receive feedback. </li><li>Highly developed understanding of and proven ability to communicate appropriate professional boundaries. </li><li>Proven ability to challenge organization, staff and tenant communities in a positive and creative way to effect better service.</li><li>Knowledge of community-based resources. </li><li>Experience with and proven responsibility for handling money. </li><li>Literacy in Microsoft Office, Pirouette and Arcori (an asset) &nbsp;</li></ul>Compensation and Benefits&nbsp;<ul><li>For the Weekend Housing Worker position, Fred Victor offers an hourly rate of $25.72 </li><li>8% vacation pay </li><li>Access to employee and family assistance plan &nbsp;</li></ul>How You Can Apply&nbsp;Send your resume and an email describing why you want to be part of the Fred Victor Team by January 16, 2026 to Kyra Pretzer at <a href="mailto:kpretzer@fredvictor.org" target="_blank">kpretzer@fredvictor.org</a> with ‘Weekend Housing Worker HART Hub’ in the subject line. &nbsp;A Police Record Check is required by the final candidate prior to hiring. &nbsp;Accessibility &amp; Accommodation&nbsp;Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived experience. &nbsp;If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance. We strive to provide reasonable accommodation whenever requested. Information received relating to accommodation requests will be treated with confidentiality. &nbsp;

Fred Victor

Weekend Housing Worker - 40 Oak Hart Hub Housing

INTERNAL/EXTERNAL&nbsp;Job Title:&nbsp;Overnight Housing Worker&nbsp;Position Type:&nbsp;Bargaining Unit, Permanent, Reduced Full-Time&nbsp;Number of Positions:&nbsp;1&nbsp;Reason for Posting:&nbsp;Existing Vacancy&nbsp;Rate: &nbsp;$29.40 per hour&nbsp;Vacation:&nbsp;4 weeks to start&nbsp;Benefits:&nbsp;Group benefits with Life Insurance, AD&amp;D, Extended Health and Dental Care with premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid sick leave and float day&nbsp;RRSP:&nbsp;RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation&nbsp;Hours:&nbsp;36 hours per week working every Sunday to Wednesday – 11:30pm to 9:00am&nbsp;Supervisor:&nbsp;Senior Manager, Kingston Road Housing &nbsp; &nbsp;Posting Date: &nbsp;December 31, 2025&nbsp;Application Deadline:&nbsp;&nbsp;January 9, 2026&nbsp;Location: &nbsp;4626 and 4628 Kingston Road, Scarborough, ON, M1E 2P6 &nbsp;Why Fred Victor?&nbsp;For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time. &nbsp;Kingston Road Housing –&nbsp;provides safe deeply affordable housing for single people who are experiencing poverty, chronic homelessness and often the long-term effects of trauma, social isolation, varying degrees of mental health and substance use. Kingston Road Housing provides Housing with supports, including case management, on site 24 hours per day, 7 days per week. We work from a client centered, harm reduction, trauma informed, anti-oppressive framework.&nbsp;Does this sound like work you want to be a part of?&nbsp;We offer a supportive environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles. &nbsp;What You Will Do:&nbsp;<ul><li>The focus of the position is to work with chronically homeless tenants to access and maintain their affordable housing. </li><li>Encourage tenant participation in the development of short- and long-term goals, community development strategies, using a facilitative management approach to encourage tenants to reach their goals, maintain their housing and to take responsibility for their lives and for the safety and enjoyment of their housing. </li><li>Provide a welcoming, friendly, and professional Front Desk for Housing and keep the Housing Office open as often as possible. This includes but is not limited to answering the phones, fielding tenant questions and concerns, signing in guests, signing out keys, taking work orders, crisis intervention, assisting with tenant medication, first aid, CPR and Overdose response, giving notices to tenants, and liaising with other workers and professionals. </li><li>Utilize trauma informed community development, facilitative management, and conflict resolution approaches to facilitate supportive, co-operative living and support tenants to develop skills to live cooperatively in their accommodation. </li><li>Provide intake, assessment and case management services, utilizing a client-centered, strength-based, harm reduction approach to clients. </li><li>Maintain a caseload of 5-8 moderate need clients. </li><li>Deal with housing related issues such as behaviours, social isolation, mental health, substance use, hygiene and others, by encouraging and supporting tenants to problem solve and to access community resources such as support agencies and other Fred Victor programs and services. </li><li>Identify, intervene in and deescalate crisis situations and work with tenants to develop crisis management skills. &nbsp;</li></ul>What You Bring to the Team:&nbsp;<ul><li>Strong understanding of systems that cause and support homelessness, poverty and discrimination and respect for those realities. </li><li>Well-developed interpersonal skills that will produce effective, productive and appropriate relationships with the tenants, community, external agencies and staff at Fred Victor. </li><li>Experience working with people who are actively using substances from a harm reduction lens. </li><li>This position will use a trauma informed, harm reduction, client centered, anti-oppressive approach to all of their work.&nbsp; This position requires respect for, and expertise working with, tenants who are facing mental and physical health issues, active substance use, history of trauma, abuse and social isolation and who come from racially and ethnically diverse background. &nbsp;</li></ul>What Sets You Apart:&nbsp;<ul><li>Demonstrated experience in conflict resolution and crisis management </li><li>Extensive experience working with people who come from diverse racial, gender, ethnic and cultural backgrounds and who have experienced varying degrees of mental health, social isolation and substance use </li><li>Lived experience </li><li>Strong customer service skills </li><li>Extensive knowledge of community-based resources</li><li>Proven ability to challenge organization, staff and tenant communities in a positive and creative way to effect better service </li><li>Well-developed interpersonal skills that will produce effective, productive and appropriate relationships with the tenants, community, external agencies and staff at Fred Victor </li><li>Strong teamwork </li><li>Highly developed written and oral communication skills </li><li>Highly developed interpersonal skills </li><li>Highly developed group facilitation skills </li><li>Highly developed understanding of and proven ability to communicate appropriate professional boundaries </li><li>Highly developed ability to plan and prioritize work </li><li>Excellent written and oral communication skills </li><li>Literacy in Word, Pirouette, Excel &nbsp;</li></ul>Compensation and Benefits:&nbsp;<ul><li>For the Overnight Housing Worker, Fred Victor offers an hourly rate of $29.40 </li><li>4 weeks of vacation to start + 1 float day </li><li>Generous paid sick leave allowance </li><li>A comprehensive Dental, Extended Health and LTD group benefits package includes individual and family coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide variety of dental care. Additional insurance includes vision care and travel for emergency medical services. </li><li>6.5 % of your gross salary will be contributed to a group RRSP on your behalf after successful completion of probation; you will contribute 4% of your gross salary to the same RRSP&nbsp; </li><li>Access to employee and family assistance plan &nbsp;</li></ul>How You Can Apply&nbsp;Send your resume and an email describing why you want to be part of the Fred Victor Team by January 9, 2026 to <a href="mailto:mnazarova@fredvictor.org" target="_blank">mnazarova@fredvictor.org</a> with “Overnight Housing Worker” in the subject line. &nbsp;A Police Record Check is required by the final candidate prior to hiring. &nbsp;Accessibility &amp; Accommodation&nbsp;Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived-experience. &nbsp;If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance. We strive to provide reasonable accommodations whenever requested. Information received relating to accommodation requests will be treated with confidentiality.&nbsp;

Overnight Housing Worker

Nellie’s is a place of respite and rejuvenation for women* and their children navigating a variety of challenges. Through community outreach, skill-building programs, and space for the unhoused to find shelter, clients are empowered to take steps to change their lives. We welcome people who seek guidance as they reclaim their strength and tap into their resilience to find a new path for their life. The individuals who come through the shelter or access our community outreach programs come to us with unique experiences and needs. Nellie’s mandate to help ALL women and their children, regardless of circumstances is what makes the organization’s work essential.&nbsp;*Nellie’s affirms the inclusion of trans women and non-binary people in our vision of who we serve and support.The Harm Reduction Worker provides direct support, advocacy, and harm reduction services to women and children accessing Nellie’s emergency shelter. This role combines all core responsibilities of a Shelter Worker with a strong focus on harm reduction, crisis intervention, and trauma-informed support. The successful candidate will support residents to reduce risk, access health and social services, and navigate complex systems, while promoting dignity, safety, and empowerment.Nellie’s is committed to the development of an agency that reflects the women it serves. This position is open to all women*. Woman* signifies anyone who self-identifies as female, femme and/or woman. This includes transwomen, cisgender women, non- binary people who identify as femme or female presenting. Applications from equity seeking groups are strongly encouraged.JOB DESCRIPTIONDirect Support and Harm Reduction Services<ul><li>Provide harm reduction education and referrals to clinical and community services.</li><li>Deliver crisis intervention and suicide prevention support, including risk assessment, safety planning, and connecting residents with emergency or specialized mental health services as needed.</li><li>Distribute and maintain harm reduction supplies, including safer drug use and safer sex materials, Naloxone kits, and sharps disposal.</li><li>Provide overdose prevention education and administer Naloxone when required.</li><li>Support residents in crisis through trauma-informed de-escalation, suicide prevention, and harm reduction strategies to ensure safety for residents and staff.</li><li>Conduct intakes, complete required documentation, and ensure residents are connected with internal and external supports.</li><li>Provide information and referrals related to mental health, sexual health, overdose prevention, HIV/AIDS, Hepatitis B and C, and other relevant health and social issues.</li><li>Connect residents with appropriate agencies and support networks to meet their individual needs.</li><li>Offer practical support including transportation, clothing, food, and accompaniment to appointments as needed.</li><li>Collaborate with health care professionals, case management staff, and community partners to identify and address health concerns and service barriers.</li><li>Support residents’ safety and well-being through regular wellness checks, room inspections, safety protocols, and emergency procedures.</li><li>Assist in the facilitation of programming, groups, and workshops related to harm reduction, wellness, life skills, and community engagement.</li><li>Work with Case Management workers to develop individualized care plans and identify resources for residents who are actively using substances or experiencing suicidal ideation.</li></ul>Shelter Administration<ul><li>Maintain accurate and timely case notes, resident files, and service statistics in the database.</li><li>Complete shift duties and shelter tasks to support daily operations.</li><li>Ensure the shelter environment is clean, organized, and welcoming.</li><li>Support the collection and reporting of data related to harm reduction initiatives and service usage.</li></ul>Advocacy, Community Education &amp; Outreach<ul><li>Advocate for residents within systems such as housing, health care, legal, and social services.</li><li>Liaise and build relationships with external agencies to strengthen collaborative service delivery.</li><li>Participate in agency and community committees relevant to harm reduction and shelter support.</li></ul>Organizational Responsibilities<ul><li>Model Nellie’s organizational values and commitment to feminist, anti-oppressive, and trauma-informed practices.</li><li>Comply with all legislation relevant to the work including: Occupational Health and Safety Act, Ontario Human Rights Code, AODA, PHIPA, Housing Services Act, and others.</li><li>Actively contribute to a positive, accountable, and solution-focused team culture.</li><li>Participate in regular supervision, staff meetings, and training sessions.</li></ul>Qualifications<ul><li>Post-secondary education in Social Work, Social Service, or related field, or a combination of education and relevant experience.</li><li>2+ years of experience working with women and/or marginalized communities impacted by violence, homelessness, poverty, substance use, and trauma.</li><li>Demonstrated knowledge and experience in harm reduction approaches, overdose prevention, and Naloxone administration.</li><li>Experience providing suicide prevention support, including crisis intervention, risk assessment, and safety planning.</li><li>Experience providing crisis intervention, conflict mediation, and trauma-informed support.</li><li>Knowledge of issues related to substance use, HIV/AIDS, Hepatitis transmission, sex work, mental health, and gender-based violence.</li><li>Excellent communication, assessment, and documentation skills.</li><li>Ability to work collaboratively within a team and with community partners.</li><li>Ability to work flexible shifts including evenings, weekends, and holidays.</li><li>CPI or other crisis prevention/intervention training is an asset.</li><li>Valid First Aid/CPR and Naloxone training required (or willingness to obtain).</li></ul>Duration of Contract: 6-monthsHours: 35 hrs/week – Wednesday to Sunday 11pm to 6amSalary: $59,100 annuallyOnly those candidates who will be interviewed will be contacted.&nbsp; The successful candidate will be required to obtain a Police Records Check for the vulnerable sector.This position is within the bargaining unit and as such the terms and conditions of employment are in accordance with the Collective Agreement.&nbsp;

Nellie's

Overnight Harm Reduction Worker

Shelter Diversion WorkerJanuary 2025As a Shelter Diversion worker for Durham Youth Services your priority is to uphold the organization’s vision to end youth homelessness in the Durham Region. Our mission is to provide programs for at-risk and homeless youth in the Durham Region to prevent homelessness, provide shelter and other opportunities that will support their success and end the stigma of homelessness.Our values:<ul><li>Collaborative – We work with youth to develop the tools and resources that will enable their success and contribute to a thriving community</li><li>Connected – We are focused on building and maintaining strong relationships with our partners and our community to support youth.</li><li>Forward-Thinking – We are dedicated to identifying and implementing innovative and progressive solutions to ending youth homelessness.</li></ul>TERMS OF POSITIONThis position is for 37.5 hours a week, Monday-Friday, with flexibility to work daytime, evening, and weekend hours. The role is paid in accordance with the Collective Agreement with Liuna 3000 and Durham Youth Services at $24.65 per hour.This list is meant to act as a guideline for all duties and responsibilities and as such does not cover every aspect of the position.ORGANIZATIONAL RESPONSIBILITIES<ul><li>Be positive, supportive, kind, caring, empathetic, gentle, respectful, and compassionate to all youth, staff, students, volunteers, and other community members</li><li>Provide unbiased, non-judgmental support to all clients</li><li>Build positive, professional rapport with clients, staff, volunteers, students, and other members of the community</li><li>Communicate regularly and openly with the assigned supervisor and the Director of Housing and Outreach Programs as needed</li><li>Attend all staff or individual meetings that are requested by the supervisor or leadership team</li><li>Optimize team performance by contributing to positive and supportive work environment</li><li>Value diversity by understanding and respecting the practices, customs and values of other individuals and cultures.</li><li>Learn and uphold the philosophy of the Housing-First model</li></ul>SHELTER DIVERSION RESPONSIBILITIES<ul><li>Provide Shelter Diversion support to all incoming youth calls directed by local shelters, which includes an initial assessment of needs and resources</li><li>Actively support the Shelter Diversion philosophy being understood and integrated into the agency work with new clients and referrals</li><li>Establish collaborative relationships with clients, building on their strengths and resources to find housing solutions</li><li>Work with colleagues and local systems to safely resolve high-risk crisis situations and provide nonjudgmental support for problematic behaviour</li><li>Communicate regularly with clients and collaterals over the phone and videoconferencing</li><li>Advocate for client needs by developing and implementing service plans and working with local providers and systems</li><li>Demonstrate understanding of oppression and marginalization of the homelessness community</li><li>Make positive contributions to agency teams, actively participating as part of the Shelter Team, supporting other programs and initiatives</li><li>Provide case management and life skills training for a set of clients, including housing goals, independent living skills, and the like</li></ul>CASE MANAGEMENT RESPONSIBILITIES<ul><li>Using HIFIS/case management software consistently and in a professional manner</li><li>Keep accurate hard copy files and case notes, including client interactions</li><li>Have a keen awareness of internal and external resources and advocate for clients throughout various community partners that will benefit and assist clients with their case management plans.</li><li>Provide housing and case management support for shelter clients</li><li>Learn and uphold a housing-focused philosophy of self-resolution among clients.</li><li>Support the maintenance of an up-to-date resource list (employment, mental health, addiction, etc.)</li><li>Advocate on behalf of participants on a case-by-case basis with local systems i.e., Child and Family Services, Employment and Income Assistance, Legal Aid, Health, Addictions, Justice, etc.</li></ul>QUALIFICATIONS<ul><li>Degree in Social Work or a Social Service Worker Diploma, or equivalent.</li><li>Be a member in good standing with the Ontario College of Social Workers and Social Service Workers, or be eligible for membership.</li><li>Minimum two years of full-time related work experience</li><li>Experience in an outreach position is considered an asset with knowledge of and sensitivity to the life experiences and needs of youth</li><li>Demonstrated skills, experience and passion working with at-risk, marginalized or street involved youth.</li><li>Strong counselling skills, including good judgement in emergency and/or crisis situations.</li><li>Demonstrated awareness of diversity and cultural sensitivity, including awareness and comfort level working with youth from the LGBTQ+ community</li><li>Excellent interpersonal as well as written and verbal communication skills</li><li>Strong belief in a harm reduction philosophy</li><li>Computer literacy</li><li>Proven good attendance record with the capability of maintaining this same standard.</li><li>Ability to acquire Vulnerable Sector Police Clearance</li><li>Driver’s licence (G-level) in good standing, access to reliable vehicle with $2,000,000 liability insurance.</li></ul>

Durham Youth Services

Shelter Diversion Worker

At The Canadian Training Institute, we assist individuals to recognize their strengths, achieve their goals and improve their lives. CTI promotes positive change for vulnerable individuals and adults with various challenges. We are dedicated to delivering innovative and evidence-informed services and developing creative partnerships that enhance lives and communities. The incumbent for this position will have a Bachelor of Social Work Degree or equivalent from an accredited university and demonstrated experience in delivering needs-based, culturally grounded and trauma informed supports for justice involved individuals. A Master of Social Work is preferred. The ideal candidate will have a minimum of 2 years experience working with justice involved individuals. They will have lived or learned experiences interacting with vulnerable individuals, a strong knowledge of the criminal justice system, familiarity with community-based and criminal justice’s services in the GTA and specialized knowledge of the challenges that overrepresented and marginalized populations, including Black, Indigenous and racialized individuals experience in the justice system.&nbsp;&nbsp; The incumbent will have excellent conflict resolution skills, case management and facilitation skills. Expertise in Cognitive Behavioural Interventions, Motivational Interviewing and Stages of Change and identification of criminogenic factors as they relate to developing individual intervention plans is essential. The focus of work for this position will include responsibility for the development of individual participant goals and plans geared to personal development and opportunities for positive change for program participants. You will also be expected to coach/mentor and provide participants with relevant and evidence-based service interventions to promote assets, competency, and resiliency. You will assume service coordination functions while acting as an advocate and providing information and referrals to program participants. Mentoring and counselling program participants to encourage social inclusion and engaging these program participants to identify issues, needs, goals, aspirations, skills, abilities, and services needed, as well as barriers to accessing these services, is critical. To carry out brokerage/advocacy/resourcing functions that ensure participants have access to programs, services and opportunities needed for healthy development by building and maintaining relationships with internal and external stakeholders and to demonstrate appropriate behaviours consistent with CTI’s Mission, Vision, and Values. The program is designed to address criminogenic risk factors, improve pro-social attitudes and beliefs, address anti-social thinking, develop skills to foster pro-social change and help build intervention and relapse prevention strategies for the individuals. The Program Facilitator will liaise with a variety of community resources and personnel within the criminal justice system, referral sources and community agencies in facilitating achievement of client goals. MAJOR DUTIES The Incumbent for this position will be responsible for the following:<ol><li>Intake and Assessment Interviews, including Individual Planning and Case Management</li><li>Maintaining case recording on client interactions as appropriate and as per agency guidelines, leading to overall assessment of client performance and impact of service</li><li>Provide regular progress reports on program participants</li><li>Maintain and provide data activity and outcome/impact reports</li><li>Developing and maintaining a broad base of diverse partnerships, including community partners to assist clients with such issues as housing, income, etc.</li><li>Active participation and contribution to the Client Programs Team and its members</li><li>Representation of CTI at various community forums/conferences/committees tasked with assessing and responding to community matters involving our client population</li><li>Ensuring accuracy, confidentiality and safekeeping of agency records</li><li>Participating constructively in the supervision process and exercising due diligence with respect to self-care and accountability for practice</li><li>Assigned Other Duties in Accomplishing Goals of the Program</li></ol>A valid Ontario driver’s license with access to a reliable vehicle for travel is required.&nbsp; A VSS form must be provided. The salary range for this position is $55,000 - $60,000 per annum. CTI Canadian Training Institute The Canadian Training Institute is strongly committed to the principles of equal opportunity and non-discrimination. We encourage people from frequently underrepresented and marginalized communities to apply. We thank all applicants; however, only those selected for an interview will be contacted. If contacted for an employment opportunity, please advise if you require accommodation.All interested candidates please submit your Cover Letter and Résumé to: <a href="mailto:programs@cantraining.org" target="_blank">programs@cantraining.org</a> by January 16th, 2026, at 5:00 PM.&nbsp; &nbsp;

Canadian Training Institute

Program Facilitator

SummaryDuring the winter months, extreme cold temperatures exacerbate the challenges faced by individuals experiencing homelessness, making it crucial that our Drop-In center extend its hours to ensure safety and access to critical services. This role will support the operations of our winter program hours. The Drop-In Program Worker works with the drop-in team to ensure the smooth operation of the Drop-In program and its related services to PARC members (a member is defined as any or all of the following: psychiatric survivor, marginalized, homeless/under-housed or socially isolated person).&nbsp;ResponsibilitiesDrop-In Program Worker carries out a variety of duties during drop-in operations direct/personal member support, crisis interventions, responding to member concerns and making recommendations for further support activity and running small group activities and recreational programs as assigned. Drop-In Program Worker carries out various assigned tasks supporting different aspects of the weekend or weekday drop-in program on a shift by shift basis.&nbsp; &nbsp;Drop-In Program Worker provides support and friendly contact for all members using the centre. The Drop-In Program Worker upholds safety and the preservation of a healthy space and access to PARC for all members.&nbsp;Drop-In Program Worker will assist in the development of community resources, use creative strategies to address systemic issues, and contribute to public education and awareness.&nbsp;&nbsp;&nbsp;The practice of the Drop-In Program Worker is guided by the agency’s standards (policies &amp; procedures) and relevant legislation, including the Mental Health Act and professional standards and ethics.Qualifications:&nbsp;<ul><li>Minimum of 2 years direct experience in a community mental health or community development setting with marginalized people, socially isolated adults, psychiatric survivors and homeless/under-housed people;</li><li>Post-secondary education in a related field or combination of education and experience.</li><li>Sound knowledge of the issues presented by psychiatric survivors &amp; marginalized people who have been homeless or under-housed and pertinent legislation. Broad experience with individual, family, and systems advocacy. Counselling, crisis prevention and intervention experience.&nbsp; The ability to demonstrate sound judgment;</li><li>A justice-based analysis of social service provision, experience in navigating systemic barriers to resources and experience providing personal support for high need /high-risk populations, gained either through life experience, front-line work, social work education or some combination of the above;&nbsp;</li><li>Excellent communication skills, organizational skills, written skills, and computer skills;</li><li>Possess the ability to work effectively in a high-stress environment with a diverse team;</li><li>Experience with supporting and overseeing the work of member workers, students and volunteers;</li><li>Experience with system navigation about our members experience including housing-especially eviction prevention, legal, food security, diversity/inclusion and income security;</li><li>Experience with advocacy or community organizing.&nbsp;</li></ul>Hours of Work: The work schedule for the Part-Time Drop-In Program Worker &nbsp;to April 15, 2025. Shifts are Monday to Thursday, from 12:30PM to 6:30 PMPARC is an equal opportunity employer and encourages applications from people who are reflective of the diverse communities we serve. We strongly encourage applicants with lived experiences, from Indigenous communities, people of all races, ethnic origins, religions, disabilities, and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change.We thank all applicants for their interest and advise that only those selected for an interview will be contacted.If you have any requirements for accommodation due to disability, please advise Human Resources during the recruitment and selection process. We will work with you to best meet your needs as per resources available to us.

Parkdale Activity Recreation Centre

Parkdale Activity - Recreation Centre

Drop-in Worker -  Part Time, Contract

Victim Services Toronto (VST) provides trauma-informed support and advocacy in the moment for any person in Toronto who has experienced crime or sudden tragedy. We also work to prevent violence through community engagement.&nbsp; &nbsp; &nbsp; &nbsp;VST is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion throughout VST operations, policies, culture and hiring practices.&nbsp; We are dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Persons identifying as visible minorities, indigenous, with disabilities, of any sexual orientation, of any gender identity, or from any other equity-deserving group are strongly encouraged to apply. To read VST’s full equity statement, please refer to:&nbsp;&nbsp; &nbsp;<a href="https://www.victimservicestoronto.com/anti-oppressive-equity-statement" target="_blank">https://www.victimservicestoronto.com/antioppressive-equity-statement&nbsp;</a>&nbsp; &nbsp;Position:&nbsp;Crisis Counsellor&nbsp;&nbsp; &nbsp; &nbsp; &nbsp;Position Type:&nbsp;Relief Crisis Counsellor, 5 positions &nbsp;Hourly Rate:&nbsp;$25/hr. + vacation pay. Premium rate applies for last-minute shift coverage. Minimum commitment of three shifts/month&nbsp;&nbsp; &nbsp; &nbsp; &nbsp;Reports To: Director of Crisis Response Program&nbsp;&nbsp; &nbsp;Application Deadline:&nbsp;January 19th, 2026&nbsp; &nbsp;&nbsp; &nbsp;Shifts Available:&nbsp;24-hour/7-day rotating shifts (7am-3pm and 11pm-7am, Monday to Sunday) &nbsp;*Please note that successful completion of the 4-month probationary period requires incumbents to complete a minimum of 5 shifts per month during this time&nbsp;&nbsp;__________________________________________________________________&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp;Position Overview:&nbsp;&nbsp;&nbsp;The Crisis Counsellor provides short-term intensive crisis counseling and intervention services to vulnerable victims of crimes and sudden tragedies. This role involves working with individuals affected by a range of traumatic events, including but not limited to homicide, attempted homicide, human trafficking, domestic violence, sexual assault, gun violence, and robbery. Additionally, the counselor supports those impacted by sudden tragedies such as suicide, motor vehicle or workplace accidents, and sudden death.&nbsp;Services are delivered in a client-centered and trauma-informed manner, ensuring that everyone’s unique needs and circumstances are prioritized. The Crisis Counselor meets clients in locations of their choice, including the VST office, their homes, or other safe locations, offering flexibility and accessibility to those in need. The focus is on providing immediate emotional support, stabilization, and resource linkage to help clients navigate the aftermath of traumatic events.&nbsp; &nbsp;Key Responsibilities:&nbsp;Crisis Intervention &amp; Victim Support&nbsp;<ul><li>Receive referrals from Toronto Police Service, Clients and Community Partners promptly and action the referral based on presenting needs </li><li>Provide on-scene assistance, virtually and over the phone support to victims and survivors </li><li>Provide community debriefing as requested for traumatic events </li><li>Conduct comprehensive needs assessments resulting from a crime and sudden tragedy </li><li>Provide immediate emotional support and arrange for practical support for victims of crime and sudden tragedy, aiding help manage crisis situations </li><li>Work collaboratively with clients in developing and implementing a personalized safety plan, urgent advocacy or travel letters and keep confidential case note documentation&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Offer compassionate, non-judgmental, culturally responsive, client-centered, and trauma-informed therapeutic interventions </li><li>Meet with clients in person or virtually to collect necessary documentation for VQRP; upload documentation to file and submit with referral </li><li>Submit proof of payment or service to on call afterhours and CRP director for billing purposes </li><li>Advocate and connect clients to appropriate internal case management programs as well as external health, social service, community and justice systems </li><li>Link clients to appropriate community resources and services that meet their ongoing needs, including counseling, housing, or financial support </li><li>Work within a client-centered approach, emphasizing the autonomy and empowerment of individuals in their journey toward recovery </li><li>Effectively manage high volume of cases while ensuring timely responses to incoming calls from clients and law enforcement </li><li>Prioritize cases based on immediate need and urgency, maintaining a focus on client well-being </li><li>Apply an Anti-Oppression Framework (AOP) to all interactions, ensuring equity and inclusion in service delivery&nbsp;</li></ul>Eligibility Assessment &amp; VQRP Funded Services<ul><li>Assess victims' eligibility for VQRP funded services </li><li>Ensure immediate needs for food, shelter, and safety are met after hours, and provide ongoing practical support during the crisis </li><li>Ensure documentation is received and uploaded to the file in an ethical and timely manner&nbsp;</li></ul>Police Collaboration &amp; On-Scene Assistance&nbsp;<ul><li>Respond promptly to requests from law enforcement for assistance at crime scenes or in emergency situations </li><li>Offer direct support to victims and witnesses in collaboration with police officers, ensuring safety and coordination of services&nbsp;</li></ul>Suicide Risk Assessment &amp; Support&nbsp;<ul><li>Complete thorough Suicide Risk Assessments for individuals in crisis and at risk </li><li>Provide appropriate referrals and connect clients to mental health supports or intervention services&nbsp;</li></ul>Interagency Communication &amp; Collaboration&nbsp;<ul><li>Actively communicate and collaborate with key service providers, including police, emergency medical services (EMS), fire departments, hospitals, and CAS </li><li>Coordinate and facilitate support for clients from various agencies to meet comprehensive needs 24/7 </li><li>Provide immediate and on scene support in cases of mass victimization events and engage in mass victimization response protocol&nbsp;</li></ul>Supervision &amp; Guidance&nbsp;<ul><li>Provide supervision, guidance, and direction to agency volunteers and students </li><li>Foster a supportive learning environment to enhance their skills and knowledge&nbsp;</li></ul>Training &amp; Meetings and Team Culture&nbsp;<ul><li>Participate in quarterly training sessions to remain informed of best practices and updates in crisis intervention </li><li>Attend team meetings to discuss case management, share insights, and collaborate on client care strategies </li><li>Promote and cultivate an inclusive, respectful, and supportive work environment that values diversity and encourages open communication </li><li>Actively contribute to creating a positive organizational culture by modeling inclusive behaviors, promoting mutual respect, and ensuring all team members feel valued, heard, and empowered to contribute </li><li>Support initiatives and practices that enhance team cohesion, inclusivity, and a sense of belonging, fostering a healthy and productive workplace&nbsp;</li></ul>Professional Development and Training&nbsp;•&nbsp;Participate in ongoing training, committees, clinical consultation, supervision, and professional development activities to stay current with best practices in victim services, crisis intervention, trauma-informed care, and other relevant fields&nbsp;Documentation and Reporting&nbsp;<ul><li>Maintain accurate, timely, and ethical case notes, ensuring that documentation is completed and submitted in accordance with agency policies and professional social work standards after each client interaction </li><li>Assist with any additional administrative duties or responsibilities as assigned for the program related to the role&nbsp; &nbsp; &nbsp;</li></ul>QUALIFICATIONS/SKILLS&nbsp;Must-Haves (You’ll Need These to Succeed in this Role!)<ul><li>Diploma or degree in Social Work, Social Services, Psychology, or a related field </li><li>Must be registered or eligible for registration with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) </li><li>A minimum of 1 year of direct crisis intervention or case management experience working with victims or related vulnerable populations </li><li>A full, valid G-level driver’s license in good standing, and comfortable driving in urban areas, city streets, and on highways </li><li>Strong understanding of trauma-informed care, gender-based violence, and the unique needs of survivors of human trafficking</li><li>Proven ability to conduct comprehensive needs assessments, crisis intervention, advocacy and assistance to clients in a fast-paced environment </li><li>Demonstrated ability to work independently and as part of a multidisciplinary team, collaborating effectively with law enforcement, service providers, community organizations, and diverse stakeholders, including equity-deserving populations</li><li>Commitment, knowledge, training and experience in intersectionality, anti-racism, anti-oppression, discrimination, and decolonizing practices &nbsp;</li><li>Ability to contribute to the diversity of Victim Service Toronto's workforce and its inclusive, anti-racist and anti-oppressive practices&nbsp; &nbsp;</li><li>Proven ability to quickly establish rapport and build trust with diverse individuals in crisis, community partners, and law enforcement, demonstrating empathy and respect in all interactions</li><li>Excellent organizational skills and time management, with the ability to manage competing priorities and meet deadlines</li><li>Demonstrated understanding of best practices, legal, and ethical requirements for case note documentation</li><li>Independently manages a high volume of calls by effectively prioritizing tasks, proactively following up with clients and partner agencies, and demonstrating persistence in navigating systems to ensure timely and comprehensive support</li></ul>Nice-to-Haves<ul><li>Thorough understanding of harm reduction and sex-positive practices&nbsp; &nbsp; &nbsp;</li><li>Demonstrated ability to identify, access, and connect clients with relevant community resources, including those specific to 2SLGBTQ+ and mental health supports, with the capacity to develop a strong understanding of local resources</li><li>Lived experience </li><li>Fluency in a second language (other than English) is considered an asset, particularly for engaging with diverse communities and providing culturally responsive support&nbsp;</li></ul>OUR LOCATION:&nbsp; &nbsp;The position is in person and currently located at Toronto Police Services’ Headquarters. We recognize that applicants, particularly those from Black, Indigenous, racialized communities, with lived experiences and other equity-deserving communities, may have varied, complex, and historical experiences with law enforcement.&nbsp;The final stage of recruitment also includes a police background check for facilities access purposes. We recognize this information may affect applicants differently and share it to support informed decision-making throughout the application process.&nbsp;If you are passionate about making a difference in the lives of those affected by crime and sudden tragedy and meet the qualifications outlined above, we encourage you to apply with your resume and cover letter by email to <a href="mailto:careers@vstoronto.com" target="_blank">careers@vstoronto.com</a>. Please ensure the subject line of your email includes “Application for Relief Crisis Counsellor Position”&nbsp; &nbsp;&nbsp;VST recognizes and values a diversity of experience, including but not limited to work experience and education- but lived and life experience as well. Please ensure this is clearly indicated in your cover letter and resume.&nbsp; &nbsp;&nbsp; &nbsp;Victim Services Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request by emailing&nbsp;<a href="mailto:careers@vstoronto.com" target="_blank">careers@vstoronto.com</a>.&nbsp; &nbsp;

Victim Services Toronto 

Crisis Counsellor - Relief

Victim Services Toronto (VST) provides trauma-informed support and advocacy in the moment for any person in Toronto who has experienced crime or sudden tragedy. We also work to prevent violence through community engagement.&nbsp;VST is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion throughout VST operations, policies, culture and hiring practices.&nbsp; We are dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Persons identifying as visible minorities, indigenous, with disabilities, of any sexual orientation, of any gender identity, or from any other equity-deserving group are strongly encouraged to apply. To read VST’s full equity statement, please refer to:&nbsp;&nbsp; &nbsp;<a href="https://www.victimservicestoronto.com/anti-oppressive-equity-statement" target="_blank">https://www.victimservicestoronto.com/antioppressive-equity-statement&nbsp;</a>&nbsp; &nbsp;Position:&nbsp;Crisis Counsellor&nbsp;Position Type:&nbsp;1 Full time, Permanent positionRotating shifts (Week 1: 7-3pm, Week 2: 3-11pm)Salary:&nbsp;57,000 – 60,000+, commensurate with relevant education and experience in the sector&nbsp;&nbsp; &nbsp; &nbsp; &nbsp;Reports To:&nbsp;Director of Crisis Response Program&nbsp;&nbsp; &nbsp;Application Deadline:&nbsp;January 19, 2026 @ 5pm__________________________________________________________________&nbsp;POSITION OVERVIEW:&nbsp;&nbsp;&nbsp;&nbsp;The Crisis Counselor provides short-term intensive crisis counseling and intervention services to vulnerable victims of crimes and sudden tragedies. This specialized role involves working with individuals affected by a range of traumatic events, including but not limited to homicide, attempted homicide, human trafficking, domestic violence, sexual assault, gun violence, and robbery. Additionally, the counselor supports those impacted by sudden tragedies such as suicide, motor vehicle or workplace accidents, and sudden death.&nbsp;Services are delivered in a client-centered and trauma-informed manner, ensuring that everyone’s unique needs and circumstances are prioritized. The Crisis Counselor meets clients in locations of their choice, including the VST office, their homes, or other safe locations, offering flexibility and accessibility to those in need. The focus is on providing immediate emotional support, stabilization, and resource linkage to help clients navigate the aftermath of traumatic events.&nbsp; &nbsp; &nbsp;&nbsp;KEY RESPONSIBILITIES:&nbsp;Crisis Intervention &amp; Victim Support&nbsp;<ul><li>Receive referrals from Toronto Police Service, Clients and Community Partners promptly and action the referral based on presenting needs </li><li>Provide on-scene assistance, virtually and over the phone support to victims and survivors </li><li>Provide community debriefing as requested for traumatic events </li><li>Conduct comprehensive needs assessments resulting from a crime and sudden tragedy </li><li>Provide immediate emotional support and arrange for practical support for victims of crime and sudden tragedy, aiding help manage crisis situations </li><li>Work collaboratively with clients in developing and implementing a personalized safety plan, urgent advocacy or travel letters and keep confidential case note documentation&nbsp; &nbsp; &nbsp; &nbsp;</li><li>Offer compassionate, non-judgmental, culturally responsive, client-centered, and trauma-informed therapeutic interventions </li><li>Meet with clients in person or virtually to collect necessary documentation for VQRP; upload documentation to file and submit with referral </li><li>Submit proof of payment or service to on call afterhours and Director for billing purposes </li><li>Advocate and connect clients to appropriate internal case management programs as well as external health, social service, community and justice systems </li><li>Link clients to appropriate community resources and services that meet their ongoing needs, including counseling, housing, or financial support </li><li>Work within a client-centered approach, emphasizing the autonomy and empowerment of individuals in their journey toward recovery </li><li>Effectively manage high volume of cases while ensuring timely responses to incoming calls from clients and law enforcement </li><li>Prioritize cases based on immediate need and urgency, maintaining a focus on client well-being </li><li>Apply an Anti-Oppression Framework (AOP) to all interactions, ensuring equity and inclusion in service delivery&nbsp;</li></ul>Eligibility Assessment &amp; VQRP+ Funded Services&nbsp;<ul><li>Assess victims' eligibility for VQRP+ funded services and make referral for case management where applicable </li><li>Ensure immediate needs for food, shelter, and safety are met after hours, and provide ongoing practical support during the crisis </li><li>Ensure documentation is received and uploaded to the file in an ethical and timely manner&nbsp;</li></ul>Police Collaboration &amp; On-Scene Assistance&nbsp;<ul><li>Respond promptly to requests from law enforcement for assistance at crime scenes or in emergency situations </li><li>Offer direct support to victims and witnesses in collaboration with police officers, ensuring safety and coordination of services&nbsp;</li></ul>Suicide Risk Assessment &amp; Support&nbsp;<ul><li>Complete thorough Suicide Risk Assessments for individuals in crisis and at risk </li><li>Provide appropriate referrals and connect clients to mental health supports or intervention services&nbsp;</li></ul>Interagency Communication &amp; Collaboration&nbsp;<ul><li>Actively communicate and collaborate with key service providers, including police, emergency medical services (EMS), fire departments, hospitals, and CAS </li><li>Coordinate and facilitate support for clients from various agencies to meet comprehensive needs 24/7 </li><li>Provide immediate and on scene support in cases of mass victimization events and engage in mass victimization response protocol&nbsp;</li></ul>Supervision &amp; Guidance&nbsp;<ul><li>Provide supervision, guidance, and direction to agency volunteers and students </li><li>Foster a supportive learning environment to enhance their skills and knowledge&nbsp;</li></ul>Training &amp; Meetings and Team Culture&nbsp;<ul><li>Participate in quarterly training sessions to remain informed of best practices and updates in crisis intervention </li><li>Attend team meetings to discuss case management, share insights, and collaborate on client care strategies </li><li>Promote and cultivate an inclusive, respectful, and supportive work environment that values diversity and encourages open communication </li><li>Actively contribute to creating a positive organizational culture by modeling inclusive behaviors, promoting mutual respect, and ensuring all team members feel valued, heard, and empowered to contribute </li><li>Support initiatives and practices that enhance team cohesion, inclusivity, and a sense of belonging, fostering a healthy and productive workplace&nbsp;</li></ul>Professional Development and Training&nbsp;• &nbsp;&nbsp;&nbsp; Participate in ongoing training, committees, clinical consultation, supervision, and professional development activities to stay current with best practices in victim services, crisis intervention, trauma-informed care, and other relevant fields&nbsp;Documentation and Reporting&nbsp;<ul><li>Maintain accurate, timely, and ethical case notes, ensuring that documentation is completed and submitted in accordance with agency policies and professional social work standards after each client interaction </li><li>Assist with any additional administrative duties or responsibilities as assigned for the program related to the role&nbsp; &nbsp; &nbsp;</li></ul>QUALIFICATIONS/SKILLS&nbsp;Must-Haves (You’ll Need These to Succeed in this Role!)<ul><li>Diploma or degree in Social Work, Social Services, Psychology, or a related field </li><li>Must be registered or eligible for registration with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) </li><li>A minimum of 3 years of direct crisis intervention or case management experience working with victims or related vulnerable populations </li><li>A full, valid G-level driver’s license in good standing, and comfortable driving in urban areas, city streets, and on highways </li><li>Strong understanding of trauma-informed care, gender-based violence, and the unique needs of survivors of human trafficking</li><li>Proven ability to conduct comprehensive needs assessments, crisis intervention, advocacy and assistance to clients in a fast-paced environment </li><li>Demonstrated ability to work independently and as part of a multidisciplinary team, collaborating effectively with law enforcement, service providers, community organizations, and diverse stakeholders, including equity-deserving populations</li><li>Commitment, knowledge, training and experience in intersectionality, anti-racism, anti-oppression, discrimination, and decolonizing practices &nbsp;</li><li>Ability to contribute to the diversity of Victim Service Toronto's workforce and its inclusive, anti-racist and anti-oppressive practices&nbsp; &nbsp;</li><li>Proven ability to quickly establish rapport and build trust with diverse individuals in crisis, community partners, and law enforcement, demonstrating empathy and respect in all interactions</li><li>Excellent organizational skills and time management, with the ability to manage competing priorities and meet deadlines</li><li>Demonstrated understanding of best practices, legal, and ethical requirements for case note documentation</li><li>Independently manages a high volume of calls by effectively prioritizing tasks, proactively following up with clients and partner agencies, and demonstrating persistence in navigating systems to ensure timely and comprehensive support</li></ul>Nice-to-Haves<ul><li>Thorough understanding of harm reduction and sex-positive practices&nbsp; &nbsp; &nbsp;</li><li>Demonstrated ability to identify, access, and connect clients with relevant community resources, including those specific to 2SLGBTQ+ and mental health supports, with the capacity to develop a strong understanding of local resources</li><li>Lived experience </li><li>Fluency in a second language (other than English) is considered an asset, particularly for engaging with diverse communities and providing culturally responsive support</li></ul>OUR LOCATION:&nbsp;&nbsp;&nbsp;The position is in person and currently located at Toronto Police Services’ Headquarters. We recognize that applicants, particularly those from Black, Indigenous, racialized communities, with lived experiences and other equity-deserving communities, may have varied, complex, and historical experiences with law enforcement.&nbsp;The final stage of recruitment also includes a police background check for facilities access purposes. We recognize this information may affect applicants differently and share it to support informed decision-making throughout the application process.&nbsp;WHAT WE OFFER&nbsp;At Victim Services Toronto, we offer competitive salaries and a comprehensive benefits package but we know a job is more than a pay cheque. Here, you’ll be part of a team that works together to make a real difference. At the end of the day, our staff go home knowing they’ve helped provide immediate, confidential support to people experiencing crime or sudden tragedy.&nbsp;While you’re here, you’ll also have access to a wide range of benefits and opportunities designed to support your health, growth, and overall wellbeing:&nbsp;Benefits and Perks&nbsp;Eligibility to enroll in medical and dental benefits following completion of the probation period, including access to mental health tools and resources.&nbsp;<ul><li>OMERS pension plan with enrollment on your first day. </li><li>Access to the Employee and Family Assistance Program, including counselling and wellness resources for employees and their immediate family members. </li><li>Access to Toronto Police Service gym facilities (based on employment status). </li><li>Professional development funds to support continuing education and career growth. </li><li>Agency-sponsored social events and opportunities to participate in community and charitable events. </li><li>In-house and external training opportunities related to current roles or future advancement.</li></ul>Staff Wellbeing Matters&nbsp;Thanks to the generosity of The Janis Rotman Fund for Staff Wellbeing, our team benefits from meaningful, built-in support to sustain their energy and care. This includes every 10th working day off, and access to paid clinical supervision with trained clinicians. We recognize the toll of trauma exposure and are committed to supporting the wellbeing of those who support others.&nbsp;HOW TO APPLY:If you are passionate about making a difference in the lives of those affected by crime and sudden tragedy and meet the qualifications outlined above, we encourage you to apply with your resume and cover letter by email to&nbsp;<a href="mailto:careers@vstoronto.com" target="_blank">careers@vstoronto.com</a>.&nbsp;Please ensure the subject line of your email includes “Application for Crisis Counsellor Position”&nbsp;VST recognizes and values a diversity of experience, including but not limited to work experience and education- but lived and life experience as well. Please ensure this is clearly indicated in your cover letter and resume. &nbsp; &nbsp;&nbsp;Victim Services Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.&nbsp;Disability-related accommodation during the application process is available upon request by emailing&nbsp;<a href="mailto:careers@vstoronto.com" target="_blank">careers@vstoronto.com</a>.&nbsp;

Crisis Counsellor - Full-time Permanent

DepartmentClinical OperationsReports toSenior Manager, People &amp; Clinical PerformanceJob typeFull-Time, Permanent, Remote &nbsp;working onlyLocationOntario&nbsp;Posting periodFriday January 9, 2026The opportunity&nbsp;Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and only 24/7 e-mental health service in the country and a global leader in innovation for youth and their well-being.&nbsp;We’re seeking a&nbsp;&nbsp;full-Time, permanent, remote &nbsp;working only&nbsp;to join the&nbsp;&nbsp;Clinical Operations&nbsp;team to help give more young people’s feelings a place to go. Reporting to the Senior Manager, People &amp; Clinical Performance, the successful candidate will support JOB OVERSIGHT. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!&nbsp;The responsibilities:&nbsp;People&nbsp;and&nbsp;Performance&nbsp;Management – accountable for front-line team&nbsp;performance, ensuring effective&nbsp;and&nbsp;efficient work, while meeting goals&nbsp;and&nbsp;KPIs&nbsp;&nbsp;<ul><li>Provide team leadership aligned with KHP values, You Matter and IDEA strategies while ensuring regular, consistent and equitable team and employee performance management of direct reports, in alignment with KPIs and success indicators </li><li>Review and assess skills and performance to ensure that the frontline team meets operational and clinical standards, in consultation with Clinical Operations, Quality Assurance and Workforce teams </li><li>Provide frontline team with regular evaluation of performance including regular supervisions </li><li>(individual and group), probationary reviews and annual Performance Appraisals </li><li>Responsible for performance management including the development and monitoring of performance improvement plans, investigation, disciplinary actions and termination </li><li>Responsible for ensuring collaboration, timely communication and alignment with the clinical operations team to support employee experience and performance management </li><li>Collaboration with the HR, Clinical Practice Specialist and Quality Assurance teams to support clear performance standards &nbsp;</li><li>Complete all required documentation including clinical review notes, supervision notes and annual Performance Appraisals &nbsp;</li></ul>People&nbsp;and&nbsp;Culture – providing employee engagement leadership&nbsp;and&nbsp;building a culture of excellence&nbsp;&nbsp;<ul><li>Responsible for providing employee coaching and supporting career development for </li><li>frontline staff &nbsp;</li><li>Embedding mission, vision and values-based leadership in self and teams including IDEA strategies, a company culture of mutual respect, open communication and accountability, YOU Matter and Collective Agreement principles &nbsp;</li><li>Responsible for supporting recruitment, retention&nbsp;and&nbsp;attrition&nbsp;and&nbsp;managing leaves&nbsp;and&nbsp;accommodations of the frontline teams in collaboration with functional leads</li><li>Support and develop well-being strategies and strategies for reducing empathic strain for all members of the front-line team in collaboration with the Clinical Practice Specialist team, frontline wellness teams and the organization's Well Being Champion team </li><li>Maintain strong relations with Union partners and implementation of Collective Agreements &nbsp;</li></ul>Regular&nbsp;and&nbsp;Effective Communication – in alignment with KHP Mission, Vision&nbsp;and&nbsp;Values, IDEA, You Matter&nbsp;and&nbsp;Collective Agreement principles&nbsp;&nbsp;<ul><li>Collaboration with HR and IDEA on strategies to ensure inclusion, diversity, equity and accessibility is embedded in everything we do </li><li>Responsible for maintaining effective communication amongst the frontline team, in collaboration with the clinical operations team, including regular team meetings, monthly newsletter, formal communications maintain effective communication amongst the frontline team. </li><li>Responsible for supporting the dissemination of information about Kids Help Phone, the organization, service performance, projects, wellness initiatives, etc. And engaging staff in Kids Help Phone initiatives &nbsp;</li></ul>Operational Excellence – participate in projects related to the growth&nbsp;and&nbsp;development of the frontline team&nbsp;and&nbsp;service&nbsp;&nbsp;<ul><li>Lead or collaborate on the development of specific projects, policies and strategies as they relate to frontline team requirements. &nbsp;</li><li>Responsible for the recruitment, hiring and onboarding of frontline staff </li><li>Responsible for identifying risks and developing mitigation strategies </li><li>Support change management for frontline staff </li><li>Support the development&nbsp;and&nbsp;ongoing implementation of bilingual support strategies</li><li>Intentional collaboration with the counselling operations team, HR and Workforce to ensure consistency and accountability across front line teams&nbsp;</li></ul>The qualifications&nbsp;<ul><li>A degree or diploma in applicable fields such as Social Work, Psychology or Sexology </li><li>Eligibility for registration with a relevant regulatory body is an asset </li><li>Excellent English oral and written skills. Bilingual in French and English is an asset. </li><li>2-4 years of supervisory or performance management experience is an asset </li><li>A demonstrated ability to manage and motivate staff, and engage colleagues, including those in leadership roles to create collaborative impact. </li><li>Experience in relevant industry such as helpline, mental health agency or crisis counselling related field with preference given to individuals having at least 5 years of experience in the social services sector </li><li>Demonstrated experience in counselling and crisis intervention (telephone counselling preferred) </li><li>Demonstrated ability to make timely decisions with good judgment &nbsp;</li><li>Demonstrated ability to manage multiple tasks effectively and efficiently, superior organizational skills and attention to detail, ability to work under deadline. </li><li>Entrepreneurial, creative, strategic minded and energetic &nbsp;</li><li>Conflict resolution skills, certifications an asset </li><li>Clear and compelling communication skills &nbsp;</li><li>Flexible and adaptable in a complex, changing environment &nbsp;</li><li>Commitment to the vision and goals of the organization </li><li>Understands ethical behavior and business practices and ensures that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization &nbsp;</li></ul>Requirements&nbsp;<ul><li>As this is a remote position, you must have stable internet and telephone lines and a workspace that promotes confidentiality and minimizes distractions. </li><li>Flexibility and willingness to work in a 24/7 environment, including evening and weekend work </li><li>Ability to secure an acceptable “Vulnerable Person Sector Criminal Reference Check” </li><li>Ability to travel to KHP offices as required&nbsp;</li></ul>Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!&nbsp;The application processTo apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.&nbsp;About KHP, Canada’s Unlock The Hope Youth CharityKHP is Canada’s first and only free, multilingual and confidential e-mental health service that’s always open, offering youth from coast to coast to coast support and a non-judgmental space to Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker that helps give young people’s feelings a place to go through unparalleled e-mental health solutions. With innovation in our DNA, KHP integrates data, technology, clinical expertise and more to help deliver a personalized well-being experience for all youth, so they can thrive in their world, no matter where life takes them. For more information and opportunities to help young people let their feelings out, you can visit <a href="https://kidshelpphone.ca/" target="_blank">KidsHelpPhone.ca</a>.&nbsp;Inclusion, Diversity, Equity and Accessibility (IDEA)KHP has a role to play in effecting social change and advancing equity. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible. &nbsp;As such, we always welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast. &nbsp;To learn more about how we are committed to advancing IDEA, you can explore <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fkidshelpphone.ca%2Fget-involved%2Fabout-us%2Fidea-strategy-action-plan%2F&amp;data=05%7C02%7CAndy.Harris-Cartwright%40kidshelpphone.ca%7C99bfd1541be246c7e13308dd7b8c1691%7C48a1d701d4494421b2c808a3e5adbd7d%7C0%7C0%7C638802563832626032%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=%2Bg27f%2By1JUS%2Bj16oHgXYeiXLHUpDGEcCONnUrOHPZnU%3D&amp;reserved=0" target="_blank">KHP’s IDEA 2023–2027 Strategy and Action Plan</a>AccommodationsKHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.&nbsp;Compensation and benefitsSalaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:<ul><li>Hybrid work model</li><li>Comprehensive Employee Benefits Program</li><li>Emergency Travel Assistance</li><li>CAAT Pension Plan</li><li>Wellness programs</li><li>Recognition awards</li><li>Employee and Family Assistance Program (EFAP)</li></ul>Candidate verificationThe successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check. &nbsp;PrivacyKHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s <a href="https://kidshelpphone.ca/privacy-policy/" target="_blank">Privacy Policy</a> or contact us using our <a href="https://kidshelpphone.ca/get-involved/contact-us/" target="_blank">general form</a>.&nbsp;Message to agenciesKHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

Kids Help Phone

Manager, People and Clinical Performance

Competition: (2025-545-CC)Comprehensive Care Specialist (2025-545-CC)Employment Type:(12-month Contract) Contract Salary,&nbsp;Bargaining Unit (1 Vacancy)Work Hours:37.5 hours/week,&nbsp;Monday - Friday, 9am - 5pmWork Setting:Onsite – Limited Opportunities to Work RemotelySalary:$72,298.50Application Deadline:January 04, 2026, by 11:59 pmWho We Are WoodGreen is a team of diverse and innovative change makers working together to make a difference in our&nbsp; communities.&nbsp; A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity. Visit www.<a href="http://www.woodgreen.org/" target="_blank">woodgreen.org</a> to learn more about who we are and to review our <a href="https://www.woodgreen.org/woodgreen-community-services-equity-statement" target="_blank">Equity Statement</a>.We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.Program Overview – Mental Health &amp; Addictions, Community Care This position is accountable to the Supervisor support to the clients referred to the Comprehensive Care and Integration (CCI) Specialist team. The incumbent is responsible for supporting transitions from hospital to community for individuals living with complex mental health, addictions, and health needs, and psychogeriatric concerns. The CCI specialist provides clients with short term case management, attachment to primary care as needed and develops a coordinated care plan (CCP). The Comprehensive Care Specialist is responsible for working independently and with the Comprehensive Care and Integration Specialist (CCIS) team to facilitate smooth care transitions (i.e. from acute care to community), to provide service coordination, psycho-social assessment, intensive case management, therapeutic and/or supportive counselling, and making referrals to various resources to improve outcomes for older adults, seniors and/or their family/caregivers. What You Will Do Direct Client Support:<ul><li>Perform psychosocial assessments.</li><li>Provide service/care coordination, system navigation, short/long-term planning and follow-up.</li><li>Provide clinical and/or supportive counseling to clients utilizing a wide range of therapeutic approaches that best meet the clients’ needs and circumstances.</li><li>Provide preliminary assessment of risk in crisis situations, consult, devise an intervention and action plan, provide crisis intervention, and practical assistance to clients/family/caregivers.</li><li>Link clients with internal/external resources, program and services.</li><li>Work to prevent future avoidable ED visits, 30-day hospital re-admission and Alternative Level of Care (ALC) placements for clients referred to the CCIS team.</li><li>Facilitate access to service; arrange for phone/in-person interpretation when needed.</li><li>Facilitate and/or lead social and/or support groups as required.</li><li>Manage all referrals accepted, including data collection/tracking.</li><li>Provide services that are culturally responsive, linguistically appropriate, and aligned with principles of equity, diversity, inclusion, and belonging.</li><li>Maintain accurate, timely documentation and collect required data for program accountability and reporting.</li><li>Ensure compliance with organizational policies, procedures, and professional standards.</li><li>Maintain up-to-date knowledge of community resources and service systems.</li><li>Participate in supervision, performance appraisals, team meetings, training, and ongoing professional development.</li><li>Provide mentorship, training, and/or supervision to students and volunteers as assigned.</li><li>Represent the program on internal and external committees when required.</li><li>Perform other related duties as assigned.</li></ul>What You Bring to the Team<ul><li>Masters of Social Work or post-graduate degree in relevant field MSW or Post-Graduate degree in a related area with 2+ years of extensive crisis/complex seniors experience or BSW with 5+ years of extensive crisis/complex/seniors’ experience</li><li>Registration in good standing with the Ontario College of Social workers and Social Service Workers or another relevant regulatory body in Ontario (e.g. CPRO or COTO).&nbsp; </li><li>Minimum of 3 years related experience in mental health, addictions, and/or social work. Demonstrated experience facilitating psycho-social groups and supporting individuals with significant mental health and/or addictions issues, cognitive impairment (e.g. dementia), and chronic health issues from a harm reduction, trauma informed, and mental health recovery approach is required.</li></ul>What Will Set You Apart<ul><li>Ability to support complex adults and senior populations including individuals who have considerable health challenges</li><li>Demonstrated ability in system navigation, service planning, implementation, and coordination, therapeutic or supportive counselling.</li><li>Demonstrated ability in working effectively in a multi-disciplinary team</li><li>Proven working knowledge of theories of addiction and evidence-based treatment models</li><li>Knowledge of and experience with a brief therapy modality, such as Narrative, Solution-Focused, Cognitive-Behavioural Therapy, Motivational Interviewing and Trauma-Informed approaches,</li><li>Comprehensive understanding of mental health, addictions, health and community sectors.</li><li>Strong assessment, clinical and intervention skills.</li><li>Effective oral, written communication skills and documentation skills.</li><li>Effective interpersonal, time management and organizational skills.</li><li>Proven ability to apply and practice anti-oppression, anti-racism, trauma-informed and harm reduction principles, and strategies.</li><li>Ability to be self-directed, independent, flexible and exercise good judgment.</li><li>Ability to work from a client-centered approach.</li><li>Applied computer skills (MS word, excel, Internet) and ability to use client information systems.</li><li>Ability to communicate in a second language (Greek, Spanish, Bengali, Urdu, Tamil, Persian, Tagalog, Arabic, Mandarin, or Cantonese) is a strong asset.</li><li>Capable of fulfilling the physical and psychological demands of the job. Accommodation for disabilities provided upon request.</li><li>Demonstrated skill in using computers including using technology-based solutions for service delivery, documentation, and viewing screening and assessment data.</li></ul>

43 Social Worker Jobs in Ontario