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POSITION SUMMARYRonald McDonald House Southwestern Ontario (RMH-SWO) is seeking an exceptional System Analyst, Fundraising and Operations Database, to lead the optimization of our fundraising infrastructure during a transformational period. As we execute a historic $40 million capital campaign to double our capacity and expand operations, this role will be instrumental in ensuring best-in-class fundraising operations, data integrity, and donor experiences.Reporting to the Vice President, Philanthropy &amp; Community Relations, this position requires a strategic systems thinker who combines technical database expertise with a deep understanding of fundraising operations. The successful candidate will serve as the organizational expert in Blackbaud Raiser's Edge NXT, driving process innovation, enhancing collaboration between fundraising and finance teams, and leveraging technology to elevate every aspect of the donor journey.KEY RESPONSIBILITIESBlackbaud Raiser's Edge NXT Administration &amp; Optimization<ul><li>Serve as the organizational expert and primary administrator for Blackbaud Raiser's Edge NXT, ensuring optimal system performance, data integrity, and functionality.</li><li>Design, implement, and refine database architecture, coding structures, and workflows that support sophisticated fundraising operations and reporting requirements.</li><li>Develop and maintain comprehensive database documentation, including data dictionaries, process flows, and standard operating procedures.</li><li>Lead system upgrades, integrations, and implementations of new Blackbaud modules to enhance fundraising capabilities.</li><li>Create and manage custom queries, reports, dashboards, and data visualizations that provide actionable insights for fundraising strategy.</li><li>Establish and enforce data governance standards, ensuring consistent, accurate, and compliant data management practices.</li><li>Provide technical leadership on database-related decisions, serving as the liaison between fundraising, finance, IT, and external vendors.</li></ul>Gift Processing &amp; Revenue Operations<ul><li>Oversee all aspects of gift processing, ensuring accuracy, timeliness, and compliance with Canada Revenue Agency (CRA) guidelines and organizational policies.</li><li>Design and implement best-practice workflows for processing all gift types including cash, credit card, stock transfers, in-kind donations, planned gifts, pledges, and recurring donations.</li><li>Ensure accurate and timely issuance of CRA-compliant official donation receipts, including split receipting, fair market value assessments, and advantage calculations.</li><li>Establish quality control protocols and audit procedures to maintain data accuracy and identify discrepancies.</li><li>Manage month-end, quarter-end, and year-end gift processing and reconciliation procedures.</li><li>Coordinate seamlessly with Finance and Corporate Services teams to ensure gift revenue is accurately recorded and reconciled across all systems.</li><li>Monitor gift processing metrics and develop strategies to improve efficiency and donor experience.</li></ul>Fundraising Operations &amp; Process Excellence<ul><li>Lead process improvement initiatives across the Development department, identifying inefficiencies, developing solutions, and implementing change management strategies.</li><li>Design and optimize donor stewardship workflows, acknowledgment processes, and communication touchpoints to enhance donor retention and engagement.</li><li>Develop and maintain campaign tracking systems, moves management protocols, and portfolio management tools.</li><li>Create and manage project tracking systems for campaign initiatives, events, and major gift solicitations</li><li>Establish metrics and key performance indicators (KPIs) to measure fundraising effectiveness and operational efficiency.</li><li>Conduct regular data audits and cleanup initiatives to maintain database health and optimize system performance.</li><li>Support the development team with data segmentation, prospect research, donor analytics, and predictive modelling.</li></ul>Cross-Functional Collaboration &amp; Integration<ul><li>Serve as the primary liaison between Development and Finance/Corporate Services, fostering seamless.collaboration and ensuring alignment of systems, processes, and reporting.</li><li>Lead regular reconciliation meetings with Finance to ensure that gift revenue, receivables, and donor records are accurate and synchronized.</li><li>Collaborate with Finance to streamline accounts receivable processes, pledge tracking, and revenue recognition.</li><li>Partner with Marketing and Communications to ensure consistent donor data flows across all platforms and touchpoints.</li><li>Work with program staff to track and report on restricted fund utilization and grant compliance.</li><li>Facilitate communication between internal stakeholders and external technology vendors, consultants, and partners.</li></ul>Reporting, Analytics &amp; Strategic Insights<ul><li>Design and deliver comprehensive fundraising reports, dashboards, and analytics for leadership, board members, and campaign volunteers.</li><li>Develop custom reports that track campaign progress, donor retention, gift officer performance, and revenue trends.</li><li>Create data visualizations and presentations that communicate complex information clearly and compellingly.</li><li>Provide analytical insights that inform fundraising strategy, donor segmentation, and resource allocation.</li><li>Lead the annual planning and budgeting process for Development operations, ensuring alignment with organizational goals and Finance timelines.</li><li>Conduct prospect identification projects and wealth screening initiatives to support major gift fundraising.</li><li>Analyze donor behaviour, giving patterns, and engagement metrics to optimize cultivation and solicitation strategies.</li></ul>Diversity, Equity, and Inclusion:<ul><li>Embed DEI principles into all aspects of operations and programming, fostering an inclusive and equitable environment.</li><li>Champion diversity, equity, and inclusion initiatives in all mission-focused activities of RMH SWO.</li></ul>QUALIFICATIONS/ KNOWLEDGE REQUIRED<ul><li>Master's degree in Library and Information Science, Information Technology, Data Analytics, or related field strongly preferred.</li><li>Bachelor's degree in a relevant field required.</li><li>Blackbaud Raiser's Edge NXT Certification strongly preferred or commitment to obtain within first year.</li><li>Project Management Professional (PMP) designation or equivalent is an asset </li><li>Certified Fundraising Executive (CFRE) or willingness to pursue is an asset.</li></ul>Experience &amp; Technical Expertise<ul><li>Minimum 5 years of hands-on experience administering Blackbaud Raiser's Edge NXT or similar fundraising CRM platforms.</li><li>Demonstrated expertise in database architecture, data governance, and systems optimization.</li><li>Proven track record managing gift processing operations and ensuring CRA compliance in a Canadian charitable environment.</li><li>Experience with comprehensive campaign environments and complex fundraising operations.</li><li>Strong understanding of nonprofit fundraising practices, donor relations, and development operations.</li><li>Experience with data integration tools (e.g., Omatic), business intelligence platforms (e.g., Power BI), and reporting tools.</li><li>Advanced proficiency in Microsoft Excel, including pivot tables, advanced formulas, and data analysis.</li><li>Experience with Blackbaud modules such as Financial Edge NXT, Merchant Services, email marketing platforms is an asset.</li><li>Familiarity with project management methodologies and tools (Microsoft Planner, Asana, Smartsheet, etc.)</li></ul>Core Competencies<ul><li>Systems Thinking:&nbsp;Ability to understand how interconnected systems work and to design, troubleshoot, and optimize complex processes.</li><li>Analytical Excellence:&nbsp;Strong quantitative and analytical skills with the ability to extract insights from complex datasets.</li><li>Attention to Detail:&nbsp;Exceptional accuracy and thoroughness in data management, gift processing, and reporting.</li><li>Process Improvement:&nbsp;Proven ability to identify inefficiencies, develop solutions, and implement lasting improvements.</li><li>Technical Aptitude:&nbsp;Quick learner who adapts readily to new technologies and can translate technical concepts for non-technical audiences.</li><li>Collaboration &amp; Communication:&nbsp;Excellent interpersonal skills with the ability to build strong relationships across departments and with external stakeholders.</li><li>Problem-Solving:&nbsp;Resourceful and solution-oriented approach to challenges, with the ability to troubleshoot and resolve issues independently.</li><li>Organizational Skills:&nbsp;Superior ability to manage multiple priorities, meet deadlines, and maintain composure in a fast-paced environment.</li><li>Donor-Centric Mindset:&nbsp;Understanding of how operational excellence directly impacts donor experience and retention.</li><li>Integrity &amp; Confidentiality: Impeccable ethics and discretion in handling sensitive donor and financial information.</li></ul>Hours of Work&nbsp;<ul><li>Monday to Thursday 8:00 am – 4:30 pm.</li></ul>WORKING CONDITIONS:RMH SWO is a safety net for families and strives to help alleviate the isolation and stress families feel when they have an ill or injured child. All staff must display care and compassion, possess emotional maturity and discretion, and respect the dignity and rights of guests, volunteers, and other staff members. Keeping confidentiality is of the utmost importance.Travel:&nbsp;The ability to travel regionally may be required.&nbsp;RMHC is a family-centred brand and deeply values the lives of its employees inside and outside of RMH programs. We offer a competitive salary, benefits, and vacation package. RMH SWO is committed to principles of anti-oppression and employment equity. We strongly encourage members of Indigenous, ethno-racial, LGBTQ+, Francophone, immigrant, refugee, differently abled, and other equity-seeking groups to apply and self-identify. If accommodation is required during the hiring process, please inform the hiring manager or committee once selected for an interview. We thank all interested applicants, but only those selected for an interview will be contacted.

Ronald McDonald House Southwestern Ontario

System Analyst, Fundraising & Operations Database

Spark your passion and discover your potential with Aspire Richmond. Join a team that truly cares about what matters to you. Be empowered, challenged and supported as a leader to ignite change!&nbsp;Our roots run deep in the Richmond community with more than 40 years of program delivery and more than 300 employees. We live and breathe inclusion with a strong belief in the importance of grassroots advocacy, deep connections and kindness. We treat our employees with the same care as those that we support. In addition to creating rewarding relationships, you can expect respect, flexibility, significant professional development, comprehensive compensation and career growth with us.Independent Living Consultant (Full Time) – Richmond, BC ($56,881 – $58,851/yearly)As a key member of our Independent Living Team, you will provide services that enable individuals to live independently in their community, with the necessary supports to ensure long-term success. These services are tailored to the specific needs of everyone, and you will work to build a clear and strong natural support systemYOUR IMPACT:<ul><li>Support individuals living independently, or striving for independence, with daily living tasks.</li><li>Assist individuals in planning activities that meaningfully engage them and expand their social networks, community connections, and experiences.</li><li>Provide targeted and meaningful supports that enrich everyone’s chosen lifestyle, with the goal of gradually fading out when appropriate.</li><li>Encourage independent decision-making that is safe and respects the dignity of risk.</li><li>Work independently and as part of a team that values communication, integrity, diversity, and self-advocacy.</li></ul>YOUR CAPABILITIES:<ul><li>Relevant post-secondary education in a related field and at least one year of experience supporting people with developmental disabilities in a similar environment.</li><li>In-depth knowledge of community-based supported living programs for persons with developmental disabilities.</li><li>Advanced computer skills with Microsoft programs (Word, Excel, etc.) and preferably experience with ShareVision.</li><li>Current CPR and First Aid certification, along with a clear Criminal Record Check.</li><li>Valid BC driver’s license and access to a vehicle.</li><li>Strong problem-solving, critical thinking, and communication skills.</li></ul>***&nbsp;This position requires flexibility to work shifts scheduled anytime between 9:00 AM and 7:00 PM, Monday to Friday. ***Aspire Richmond Support Society provides a continuum of care throughout the lifespan of individuals with disabilities. Our services include early intervention for infants and children, child and youth care, adult day and residential programs, employment options, and more.Whether you’re new to the community living field or a seasoned professional, we have a place for you! Our comprehensive professional development opportunities empower you to make a meaningful impact from day one. We are seeking individuals who share our passion for creating a community where everyone belongs—rooted in our core values of trust, openness, fairness, respect, responsiveness, and continuous learning.

Aspire Richmond Support Society

Aspire Richmond

Independent Living Consultant

About FuturpreneurFuturpreneur is a national non-profit organization that empowers young, diverse entrepreneurs, ages 18-39 to start, buy or grow their businesses in Canada, by providing loans with mentorship and resources.Founded in 1996, we have helped more than 20,000 young entrepreneurs launch over 15,600 businesses, promoting entrepreneurship among Canadian youth as a critical pillar for strengthening the economy, creating jobs, and fostering a sustainable future.Futurpreneur is a founding member of the&nbsp;<a href="https://futurpreneur.ca/en/program/g20-young-entrepreneurs-alliance/" target="_blank">G20 Young Entrepreneurs' Alliance</a>, the Canadian founding member of&nbsp;<a href="https://youthbusiness.org/" target="_blank">Youth Business International</a> and the Canadian host of&nbsp;<a href="https://futurpreneur.ca/en/program/global-entrepreneurship-week/" target="_blank">Global Entrepreneurship Week (GEW).</a><ul><li>Our Purpose&nbsp;(why we exist): To drive inclusive Canadian prosperity by fostering the success of young entrepreneurs</li><li>Our Mission&nbsp;(what we do every day to achieve our purpose): To empower diverse entrepreneurs ages 18-39 by providing loans with mentorship and resources to help them start and buy businesses that contribute to sustainable and inclusive economic prosperity, in their communities and across Canada.</li><li>Our Values&nbsp;(how we work – our core principles &amp; commitments): We are mission-driven, collegial &amp; collaborative, diverse &amp; inclusive, and accountable &amp; transparent.</li></ul>Become a mentor with FuturpreneurAre you passionate about giving back, sharing your experience and helping others reach their goals? Join us as a Volunteer Mentor (unpaid) and make a lasting impact on the lives of young entrepreneurs.Why mentor with us?As a volunteer mentor, you’ll play a vital role in guiding, encouraging and supporting young entrepreneurs in a two-year relationship as they navigate their business journey. By sharing your experience, knowledge and insights, you’ll build a meaningful connection, empowering mentees to strengthen confidence, overcome challenges and reach their entrepreneurial goals.What will you do:<ul><li>Build a trusting and positive relationship with your assigned entrepreneur mentee.</li><li>Provide encouragement, accountability and constructive feedback.</li><li>Share your experience, advice and practical guidance.</li><li>Help them set realistic goals and track progress over time.</li><li>Align with Futurpreneur’s values, modelling professionalism and respecting confidentiality.</li></ul>Who we're looking for:&nbsp;We welcome seasoned professionals and entrepreneurs from diverse communities who are passionate about giving back to the next generation of startup founders.&nbsp;As an Entrepreneur:<ul><li>Minimum of 5 years of experience running a business.</li><li>Strong understanding of the Canadian startup ecosystem.</li></ul>As a Professional:<ul><li>Minimum of 10 years of relevant experience in business leadership, product launches, or team management.</li><li>Strong knowledge of the Canadian business landscape.</li></ul>Mentors must reside in Canada, have knowledge of the Canadian business landscape and align with&nbsp;<a href="https://futurpreneur.ca/en/about-us/" target="_blank">Futurpreneur’s values</a>.&nbsp;In all cases, there should be no conflicts of interest (hierarchical, financial or familial) with mentees.Time commitment<ul><li>Approximately 2-4 hours per month over a two-year period to build a trusting 1:1 mentorship relationship&nbsp;</li><li>Flexible schedule, arranged directly with your mentee (virtual, possibility of in-person depending on location).</li></ul>What’s in it for you?&nbsp;As a Futurpreneur Mentor, you’ll have the chance to expand your professional network by joining a community of 2,200+ mentors and industry leaders across Canada. Along the way, you’ll sharpen your coaching, leadership, active listening and communication skills, build meaningful connections with young entrepreneurs and fellow mentors, and contribute to Futurpreneur’s mission.Whether you’re a first-time or seasoned mentor, our dedicated mentoring team will provide you with ongoing support and tools during your mentor journey.<ul><li>Structured onboarding: Qualifying interview, mentorship onboarding and mentoring style assessment.</li><li>Mentoring resources:&nbsp;Ment2borientation, check-ins and other tools&nbsp;</li><li>Networking opportunities: Exclusive LinkedIn group and monthly mentor webinars.</li></ul>Ready to get involved and make a difference?&nbsp;Learn more and apply today: <a href="https://futurpreneur.ca/en/mentor-volunteer-communities/" target="_blank">futurpreneur.ca/mentor-volunteer-communities</a>Join us in building a stronger, more supportive mentor community for young entrepreneurs in Canada — one mentoring relationship at a time.

Futurpreneur

Volunteer mentor for young entrepreneurs (unpaid)

December 5, 2025&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; Posting #1517YouthLink believes in the potential of every youth. We are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces.&nbsp;YouthLink works towards equitable outcomes for youth in our community and, as such, is committed to equity-based hiring practices.We welcome applications from candidates who reflect the communities we serve, particularly candidates from Black communities, Indigenous communities, and racialized people, persons with disabilities, members of diverse gender identities and people with lived experiences.&nbsp; We are seeking candidates who demonstrably operate and practice from an equity and trauma-informed lens.&nbsp; We encourage applications from passionate professionals who will help us dismantle systemic barriers and will embrace working outside of Euro-centric practices.&nbsp;YouthLink Benefits are Top of Class!<ul><li>Competitive pay</li><li>*Annual vacation with pay at 1.66 working days for each calendar month to a maximum of 20 working days per year.</li><li>*5 ‘authorized absence’ days for family illness or emergency circumstances that prohibit employees from reporting to work.</li><li>*3&nbsp;paid agency days every calendar year after 3 calendar months’ service.</li><li>Maternity / parental /adoption leave top-up payments (to top-up Canadian government unemployment benefit payments)</li><li>Eligibility to participate in pension plan after 2 years of continuous service with generous matching contribution from employer.&nbsp;</li></ul>*(pro-rated for part-time employees according to the employee’s full-time equivalency (FTE))Shelter Youth Worker(Permanent, Part-time 14 hours per week)&nbsp;Bargaining Unit PositionThe Overnight Youth Worker is responsible for supervising and assisting residents during overnight shifts, ensuring their safety, well-being, and adherence to agency policies. Overnight Youth workers will be expected to model a collaborative, cooperative approach focused on the personal, social, cultural and educational development of the residents.&nbsp; This role involves intake and reception duties, crisis intervention, maintaining cleanliness, documenting interactions, participating in meetings and training, promoting inclusivity and diversity, and representing the agency professionally. Staff will be expected to practice within a framework that is a strengths-based relationship-based philosophy of care and a belief in the resilience of youth.Highlights of Your Role&nbsp;Supervision and Assistance (Bedtime/Morning Routine, Crisis Intervention, Safety Checks)<ul><li>Supervise bedtime and morning routine activities of all residents, arrange for wake up calls for residents who request them; development of temporary case plan based on identified needs, respond to crisis intervention in situations of medical/physical emergencies and for youth who have experienced trauma.</li></ul>Intake and Orientation<ul><li>Ensure warm welcome of residents, conduct intake interview of potential residents for emergency shelter, orient new residents and redirect admissions, when appropriate. Assess and address the immediate needs of the resident, orientation to shelter rules and expectations. Ensure that all administrative duties are completed and entered into the database at time of intake.&nbsp;</li></ul>Documentation and Administrative Tasks<ul><li>Documents according to professional standards any significant interaction with residents, maintains appropriate documentation in case file and logs, completes incident reports, police reports, under age contact reports, child protection reports, safety plans and medical feedback forms.&nbsp; Log and record medications and usage. Ensure information regarding service delivery is logged and recorded into the client information database by the end of each shift. Ensure safety and security of clients, guests, staff and property</li></ul>Cleanliness and Maintenance<ul><li>Maintain the cleanliness of the program area. Assist and maintain the general cleanliness of the shelter including keeping work space tidy, laundering of linens, and preparing space for morning food service, clean up and ensure all supplies are readily available.&nbsp; Keep all programming areas clean and tidy, disinfecting furniture, remake resident rooms after discharge, adhere to health and safety requirements. Identify and respond to issues related to the building and mechanical systems.</li></ul>Meetings and Training<ul><li>Participates in individual supervision meetings, team meetings, case conferences, workshops and committees as required. Actively contributes to the Agency’s Strategic Plan by participating in initiatives and committees to support the overall Plan. Participate in all mandatory professional training provided by the Agency.</li></ul>Representation and Promotion<ul><li>Represent the Agency in a professional manner when dealing with families, external professionals, general public and community partners. </li><li>Promote an environment of inclusion that promotes equity and respects diversity</li><li>Responsible for other duties as assigned</li></ul>Equity, Diversity and Belonging:&nbsp;<ul><li>Proactively stays updated on best practices as it relates Equity, Diversity and Belonging.&nbsp; Works collaboratively with ABR Committee and Director of Anti-Racism, Equity, Inclusion and Community to embed best practices into all operational goals and processes.&nbsp;</li></ul>Supports Organization’s Strategy:<ul><li>Actively contributes to the Agency’s Strategic Plan by participating in initiatives and committees to support the overall Plan. </li><li>Takes all reasonable and necessary precautions to protect his or her own health and safety and that of co-workers by complying and demonstrating knowledge of the policies, procedures and safe practices established by YouthLink.&nbsp;</li></ul>Highlights of What You BringEducation:<ul><li>Minimum Diploma in Child and Youth Worker or Social Service Worker Diploma or a combination of directly related education and experience.</li><li>Valid First Aid / CPR certification is an asset. </li><li>Valid CPI/SMG certification is an asset. </li><li>Suicide Prevention and Intervention Training</li></ul>Experience:<ul><li>Minimum of 1-year experience as a front-line worker, preferably in a residential, housing, outreach, or shelter setting.&nbsp;</li></ul>Knowledge/Skill/Ability:<ul><li>Demonstrates a commitment to inclusiveness diversity and anti-oppressive practices. </li><li>Demonstrated leadership skills.&nbsp;</li><li> Demonstrated ability to work in a team environment. </li><li>Knowledge of adolescent developmental theory and specific issues related to street youth. </li><li>Understanding of the complex issues facing clients, especially homeless and street-involved youth.&nbsp;</li><li> Appreciation of the importance of engaging youth and families from a strengths-based relationship-based approach. </li><li>Sensitivity to and ability to work with a diverse client and staff group. </li><li>Sound knowledge of the City of Toronto Hostel Standards and all other applicable legislation (CFSA, YCJA, Mental Health Act, etc.). </li><li>Knowledge of relevant community resources. </li><li>Ability to exercise professionalism and sound judgment in conflictual and stressful situations. </li><li>Ability to work independently and effectively as part of a multi-disciplinary team. </li><li>Excellent interpersonal and conflict resolution skills. </li><li>Strong administrative and organizational skills.&nbsp;</li><li> Completion of required suicide prevention and intervention training.&nbsp;</li><li> Flexible person, team player with strong organizational skills, time management skills, ability to multi-task, shift priorities, handle interruptions, and meet deadlines.&nbsp;</li><li> Strong written and verbal communication skills. </li><li>Proficiency in Microsoft Office products (intermediate Word, Outlook, Excel, PowerPoint) and internet use.&nbsp;</li><li> Ability and discretion to maintain confidential information.&nbsp;</li><li> Attention to detail and a high level of accuracy.&nbsp;</li></ul>Other requirements:<ul><li>Broad Record Police Check required</li><li>Medical clearance include tuberculosis testing is required.</li><li>Ability to work in Pet Friendly shelter</li></ul>Salary: Starting $50,105 (Salary to be pro-rated based on hours worked).Work Hours and Working Conditions:&nbsp;<ul><li>14 working hours per week. </li><li>Friday and Saturday (12midngiht - 8:00am)</li><li>Must be able to obtain a Broad Record Police Check.</li><li>Proof of 2 Step TB tests required.</li><li>Ability to work in a Pet Friendly Shelter.</li></ul>Full job description available here: <a href="https://youthlink.ca/wp-content/uploads/2025/09/JD-Shelter-Youth-Worker-Part-time-Overnight-Sept-2025-2.pdf" target="_blank">https://youthlink.ca/wp-content/uploads/2025/09/JD-Shelter-Youth-Worker-Part-time-Overnight-Sept-2025-2.pdf</a>How to Apply:&nbsp;<ul><li>Submit application to <a href="mailto:shelterposting@youthlink.ca" target="_blank">shelterposting@youthlink.ca</a>&nbsp;-&nbsp;Please quote posting #1517 in the subject line.</li><li>As an organization committed to equity and justice in our community, we believe lived experience and knowledge of equity, diversity, belonging and anti-Black racism is a critical component in our recruitment process.&nbsp;If you have a disability and require accessibility accommodations with the application process, please contact <a href="mailto:accessibility@youthlink.ca" target="_blank">accessibility@youthlink.ca</a></li><li>Application deadline: Open until Filled.&nbsp;</li></ul>

YouthLink

Live-in- Treatment, Youth Worker

DepartmentService ProgramsReports toProgram Delivery ManagerJob type12 month contract, Remote &nbsp;working onlyPosting period2025-12-18Important Note:Must be available Monday to Sunday. Shifts will range from 1–3 hours per day, totaling 10–15 hours per week. Typically, shifts include a morning and an evening session (for example, 30 minutes in the morning before 10:00 AM EST and 30 minutes in the evening before 10:00 PM EST).The opportunityAre you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and only 24/7 e-mental health service in the country and a global leader in innovation for youth and their well-being.&nbsp;We’re seeking a&nbsp;part-time, 12-month contract, fully remote team member to join our Service Programs team and help give more young people’s feelings a place to go. Reporting to the Program Delivery Manager, the successful candidate will help keep our Peer-to-Peer Community and Feel Out Loud Community Creator Space safe, welcoming, and engaging.In this role, you’ll guide conversations, support youth who reach out, and help shape the future of this innovative service as it continues to grow. This work calls for courage, collaboration, innovation, resilience, and trust — the values that guide everything we do at Kids Help Phone.If you’re excited about transforming e-mental health solutions for young people, we invite you to explore this opportunity today!The responsibilities<ul><li>Monitor incoming posts on the Peer-to-Peer platform for safety concerns, providing supportive feedback to young people and helping maintain a safe, welcoming community.</li><li>Respond thoughtfully and promptly to youth in need.</li><li>Identify high-risk or unique posts and escalate them to the Clinical team for review.</li><li>Review and summarize platform conversations to help inform service development, design, and scaling decisions for the Service Programs team.</li><li>Contribute to shaping online conversations by hosting discussions, posing questions, and engaging youth on relevant topics.</li><li>Support peer-to-peer integration activities as assigned by the Program Delivery Manager.</li><li>Assist in the expansion and engagement of the Peer-to-Peer platform, including giving input on and testing new features.</li><li>Support external engagement and outreach initiatives as requested by the Program Delivery Manager.</li><li>Conduct research and prepare written summaries, updates, and reports as assigned.</li><li>Participate in departmental and team meetings for wellness check-ins, debriefs, and discussion of emerging trends.</li><li>Work assigned shifts based on peak engagement times on the Peer-to-Peer forums.</li><li>Contribute to additional Kids Help Phone projects as opportunities arise.</li></ul>The qualifications<ul><li>Availability Monday to Sunday, including evenings, for approximately 1–3 hours per day (10–15 hours per week).</li><li>Experience or interest in mental health content, health promotion, or the online/social media youth advocacy space.</li><li>Comfort engaging young people in conversations related to mental health, wellness, and peer support.</li><li>Ability to manage projects and meet tight deadlines in a fast-paced, resource-lean environment.</li><li>Strong professionalism, discretion, and commitment to youth safety.</li><li>Proficiency with Microsoft Office.</li><li>Strong written communication skills; responsive, reliable, and detail-oriented.</li><li>Enthusiasm for innovation, online community spaces, and exploring new ideas to continually improve services for youth.</li><li>Proven ability to work independently and take accountability for tasks.</li><li>Ability to collaborate effectively in a remote team environment.</li></ul>Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!The application processTo apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.About KHP, Canada’s Unlock The Hope Youth CharityKHP is Canada’s first and only free, multilingual and confidential e-mental health service that’s always open, offering youth from coast to coast to coast support and a non-judgmental space to Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker that helps give young people’s feelings a place to go through unparalleled e-mental health solutions. With innovation in our DNA, KHP integrates data, technology, clinical expertise and more to help deliver a personalized well-being experience for all youth, so they can thrive in their world, no matter where life takes them. For more information and opportunities to help young people let their feelings out, you can visit <a href="https://kidshelpphone.ca/" target="_blank">KidsHelpPhone.ca</a>.Inclusion, Diversity, Equity and Accessibility (IDEA)KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.&nbsp;As such, we welcome applicants from equity-deserving communities (e.g.ndigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.&nbsp;To learn more about how we are committed to advancing IDEA, you can explore <a href="https://kidshelpphone.ca/get-involved/about-us/idea-strategy-action-plan/" target="_blank">KHP’s IDEA 2023–2027 Strategy and Action Plan</a>.&nbsp;AccommodationsKHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.Candidate verificationThe successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.&nbsp;PrivacyKHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s <a href="https://kidshelpphone.ca/privacy-policy/" target="_blank">Privacy Policy</a> or contact us using our <a href="https://kidshelpphone.ca/get-involved/contact-us/" target="_blank">general form</a>.Message to agenciesKHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired

Kids Help Phone

Peer Moderator

&nbsp;Job TitleRemote Part Time Overnight &nbsp;Permanent, Texting SupervisorShift IDLocationCanada -Start DateShift DescriptionRotational schedule: 35 average weekly paid hoursDepartment:TextingReports To:Manager, Texting SupervisionSalary:31.91 $ / hourOvernight Premium :$2.00/hourOvernight Annual Bonus:&nbsp;$200 for each year on an overnight shift scheduleBilingualism Premium:$1.50/hourLast Reviewed:March 2023Job Posting Close Date:December 16 2025Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?Presentation of the organization&nbsp;Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. &nbsp;Young people reach out to Kids Help Phone’s professional counselors and trained volunteers&nbsp;from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. &nbsp;Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.&nbsp; &nbsp;&nbsp;To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:&nbsp;<a href="https://kidshelpphone.ca/unlockhope/campaign-cabinet/" target="_blank">The&nbsp;Feel Out Loud Campaign Cabinet</a>&nbsp;– a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada &nbsp;<a href="https://www.youtube.com/watch?v=wJEbpLfv5zs" target="_blank">What I Wouldn’t Do (North Star Calling)</a>,&nbsp;a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective&nbsp;Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.Job description and responsibilities:As a supervisor, the role is to&nbsp;<ul><li>Supervise volunteer crisis responders through an online platform;</li><li>Ensure that people who use our service receive timely, high-quality support</li><li>Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;</li><li>Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;</li><li>Liaise with emergency and child protection services as required;</li><li>Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;</li><li>Work as a team with other supervisors, maintaining ongoing communication and collaboration;</li><li>Other duties as assigned&nbsp;</li></ul>Profile:&nbsp;<ul><li>Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields); </li><li>Master degree in these fields or related field is considered an asset;</li><li>A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;</li><li>Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.</li><li>Knowledge of laws and services that affect the lives of Canadian children and youth;</li><li>Good clinical judgment and understanding of confidentiality role and limitations;</li><li>Ability to prioritize, make decisions in a crisis, communicate and work as a team;</li><li>Willingness to work in a 24/7 environment; </li><li>Bilingualism (French and English&nbsp; &nbsp;&nbsp; If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele. &nbsp;</li></ul>A key outcome of the Supervisor role is to ensure that youth receive high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded. Candidates should expect to build community with volunteer responders within an online platform. This work involves a high volume of contacts and priorities that can change very quickly. Texting supervisors regularly supervise 10-15 volunteers and 12-16 conversations with service users simultaneously.Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.&nbsp;The window for applications ends 11:59pm on the job posting close date listed above.&nbsp;Benefits: &nbsp;<ul><li>Remote environment </li><li>Wellness Program </li><li>Dental care, </li><li>Vision care, and &nbsp;</li><li>RRSP Matching </li><li>Life Insurance </li><li>Emergency Travel Assistance </li><li>Accidental Death Insurance </li><li>Other healthcare benefits to promote physical and psychological well being&nbsp;</li></ul>The Small Print:Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.&nbsp;Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.&nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people.  &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to H+K Strategies Canada is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

Texting Supervisor, Remote - Full-Time - Canada-Wide

Ready to volunteer? Fill out our Online Volunteer Application Form here:&nbsp;<a href="https://www.bigbrothersvancouver.com/volunteer-application-what-should-i-expect/" target="_blank">https://www.bigbrothersvancouver.com/volunteer-application-what-should-i-expect/</a> Have fun, de-stress, and feel like a kid again with our Group Mentoring program, Game On! Groups meet once weekly for 90 minute sessions during weekday afternoons at schools/community centres and engage in life skills, communication, and social-emotional discussions to encourage healthy life-long habits. The program is led by 2-3 mentors to a group of Littles and runs once a season for 8 to 10 weeks. Our Group Mentors are<ul><li>Male, trans, and gender diverse individuals who are 18+.</li><li>Reliable, consistent, dedicated, and respectful of others.</li><li>Available to meet once weekly for 90-minute sessions from Monday to Friday between 2:30pm and 4:30pm.</li></ul>Our Game On! volunteers are asked to enroll in two 8 week terms as it's the best way to experience this fun program. Our Group Mentees are<ul><li>Boys, trans, and gender diverse children and youth in grades 4 to 7.</li><li>Youth who could benefit from building self-confidence and learning healthy lifestyle choices.</li></ul>Locations: Schools and community centres across Greater Vancouver. Benefits<ul><li>Opportunities for free tickets or admission vouchers to Big Brothers matches.</li><li>Make a positive impact on the community.</li><li>Gain a sense of personal fulfillment by contributing to a child’s self-esteem.</li><li>Stress relief and develop a more positive attitude.</li><li>Greater productivity at work or school.</li><li>Make a new friend!</li></ul>Join our next 30-min Online Big Brothers Info Session to learn more <a href="https://www.eventbrite.ca/e/online-volunteer-info-session-big-brothers-of-greater-vancouver-tickets-1218165629189?aff=ebdsshcopyurl&amp;utm-campaign=social&amp;utm-content=attendeeshare&amp;utm-medium=discovery&amp;utm-term=listing&amp;utm-source=cp" target="_blank">here</a> Questions? Email our team at&nbsp;<a href="mailto:volunteer@bbgvf.com?subject=Big%20Brothers%20Community%20Mentor%20-%20Douglas%20College%20Inquiry" target="_blank">volunteer@bbgvf.com</a>&nbsp;or Inquire here:&nbsp;<a href="https://www.bigbrothersvancouver.com/volunteer/inquire/" target="_blank">https://www.bigbrothersvancouver.com/volunteer/inquire/</a>

Big Brothers of Greater Vancouver

Game On! - Group Mentor

Job TitleRemote Part Time Overnight &nbsp;Permanent, Texting SupervisorShift IDLocationCanada -Start DateShift DescriptionRotational schedule: 35 average weekly paid hoursDepartment:TextingReports To:Manager, Texting SupervisionSalary:31.91 $ / hourOvernight Premium :$2.00/hourOvernight Annual Bonus:&nbsp;$200 for each year on an overnight shift scheduleBilingualism Premium:$1.50/hourLast Reviewed:March 2023Job Posting Close Date:December 16 2025Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?Presentation of the organization&nbsp;Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. &nbsp;Young people reach out to Kids Help Phone’s professional counselors and trained volunteers&nbsp;from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. &nbsp;Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.&nbsp; &nbsp;&nbsp;To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:&nbsp;<a href="https://kidshelpphone.ca/unlockhope/campaign-cabinet/" target="_blank">The&nbsp;Feel Out Loud Campaign Cabinet</a>&nbsp;– a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada &nbsp;<a href="https://www.youtube.com/watch?v=wJEbpLfv5zs" target="_blank">What I Wouldn’t Do (North Star Calling)</a>,&nbsp;a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective&nbsp;Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.&nbsp;Job description and responsibilities:As a supervisor, the role is to&nbsp;<ul><li>Supervise volunteer crisis responders through an online platform;</li><li>Ensure that people who use our service receive timely, high-quality support</li><li>Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;</li><li>Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;</li><li>Liaise with emergency and child protection services as required;</li><li>Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;</li><li>Work as a team with other supervisors, maintaining ongoing communication and collaboration;</li><li>Other duties as assigned&nbsp;</li></ul>Profile:&nbsp;<ul><li>Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields); </li><li>Master degree in these fields or related field is considered an asset;</li><li>A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;</li><li>Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.</li><li>Knowledge of laws and services that affect the lives of Canadian children and youth;</li><li>Good clinical judgment and understanding of confidentiality role and limitations;</li><li>Ability to prioritize, make decisions in a crisis, communicate and work as a team;</li><li>Willingness to work in a 24/7 environment; </li><li>Bilingualism (French and English&nbsp; &nbsp;&nbsp; If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele. &nbsp;</li></ul>A key outcome of the Supervisor role is to ensure that youth receive high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded. Candidates should expect to build community with volunteer responders within an online platform. This work involves a high volume of contacts and priorities that can change very quickly. Texting supervisors regularly supervise 10-15 volunteers and 12-16 conversations with service users simultaneously.Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.The window for applications ends 11:59pm on the job posting close date listed above.&nbsp;Benefits: &nbsp;<ul><li>Remote environment </li><li>Wellness Program </li><li>Dental care, </li><li>Vision care, and &nbsp;</li><li>RRSP Matching </li><li>Life Insurance </li><li>Emergency Travel Assistance </li><li>Accidental Death Insurance </li><li>Other healthcare benefits to promote physical and psychological well being&nbsp;</li></ul>The Small Print:Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.&nbsp;Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.&nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people.  &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to H+K Strategies Canada is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.&nbsp;

Job Description – Clinical ServicesJob TitleRemote Full-time Overnight Shift, Bilingual&nbsp;&nbsp;Crisis Support WorkerShift IDCNO-0111-FTB78LocationRemote; Outside Quebec and OntarioStart DateShift DescriptionStatic Schedule : 28.375 paid hours weeklyDepartment:TextingReports To:Manager, Texting SupervisionSalary:23.68/hourLast Reviewed:March 2023Job Posting Close Date:December 16 2025Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?Presentation of the organization&nbsp;Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. &nbsp;Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. &nbsp;Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling. &nbsp; &nbsp;To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:&nbsp;<a href="https://kidshelpphone.ca/unlockhope/campaign-cabinet/" target="_blank">The Feel Out Loud&nbsp;Campaign Cabinet</a> – a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada &nbsp;<a href="https://www.youtube.com/watch?v=wJEbpLfv5zs" target="_blank">What I Wouldn’t Do (North Star Calling)</a>,&nbsp;a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective&nbsp;Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.&nbsp;Job description and responsibilities:As a crisis support worker, the role is to&nbsp;<ul><li>Provide warmth and empathy to our users in crisis. </li><li>De-escalate imminent risk conversations (suicide, etc.) </li><li>Work collaboratively with the Texting Supervision team to support users involved in emergencies, where mandatory reporting is necessary, etc. . </li><li>Multitask by providing our service to multiple users at once (5 on average) in order to reduce overnight wait times. &nbsp;</li></ul>Profile:<ul><li>1+ year of crisis intervention work experience </li><li>Proven ability to thrive and find multitasking energizing </li><li>Proven ability to work well under pressure while maintaining professionalism and maturity </li><li>Consistently exhibits effective and constructive communication &nbsp;</li><li>Understanding of quality improvement and quality assurance processes.&nbsp;</li></ul>As a Crisis Support Worker, you will work closely with Texting Supervisors to provide support and de-escalation to people in crisis via a text-based service. Your role will be to work during overnight hours to ensure young people and adults reaching out get the care and support their need. You will provide punctual support consistent with the program’s expectations, while collaborating with Texting Supervisors on any necessary external intervention. You will provide a high quality service when supporting our texters, while adhering to clinical policies and procedures. &nbsp; &nbsp;&nbsp;Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.&nbsp;The window for applications ends 11:59pm on the job posting close date listed above.The Small Print:Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.&nbsp;Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.&nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people.  &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to H+K Strategies Canada is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.#KDIND

Bilingual Crisis Support Worker, Remote - FT - Outside Qc & ONT

ASCO unites to support individuals to achieve their goals by offering hope and promoting well-being. Addiction Services Central Ontario takes pride in its passion for client service. Each day presents new opportunities to demonstrate leadership and expertise in addictions to the community. ASCO embraces a holistic, biological, psychological, social and spiritual approach to addiction. A holistic approach places the person at the centre. The agency uses a harm reduction approach in addiction treatment and equally respects individuals who choose abstinence or harm reduction. ASCO’s three strategic priorities are: Develop Our People, Drive System Leadership in Integrated Care and Advance Clinical and Operational Excellence.Addiction Services Central Ontario is seeking an experienced, highly motivated and energetic individual to work as a Group Facilitator 1 and Info/Referral/Intake 1.&nbsp; The incumbent will work three days per week as a Group Facilitator 1 and two days per week as an Info/Referral/Intake 1. As Group Facilitator 1, you will facilitate groups such as educational/treatment groups and in our Back on Track (BOT) program to assist persons who have been convicted of impaired driving or registered a blood alcohol level in the ‘warn range’.&nbsp; As an Info/Referral/Intake 1, you will&nbsp;provide intake/information/referral to potential clients and assessment services to agency clients. This position will also provide an agency orientation to clients seeking service within the agency.&nbsp;&nbsp; This position provides services in various capacities to ensure the organization meets the needs of clients where they are located.&nbsp;This position will be based in the Aurora office location, reporting to the Assigned Supervisor.&nbsp;ASCO is required to follow all public health and provincial directives as well as of those of our Ontario Health Team partners as related to the pandemic and other health issues that may come forward, including but not limited to vaccination requirements.This is a full-time permanent position for 35 hours per week, with a minimum of two evenings per week, weekend work is also expected (i.e., some Saturdays).&nbsp;The hourly wage rate is $29.75 for 21 hours (3 days) worked as a Group Facilitator 1 and $29.43 for 14 hours (2 days) worked as Info/Referral/Intake 1. This position is within the Bargaining Unit.Why work at ASCO?&nbsp;<ul><li>3 weeks’ Vacation (accrued monthly) earned in the first year; 4 weeks’ Vacation (accrued monthly) after one year of continuous service</li><li>Healthcare of Ontario Pension Plan (HOOPP) for Contract and Permanent staff</li><li>3 Flex Days to be taken throughout the year </li><li>15 days’ Paid Personal time (accrued monthly)</li><li>Education Allowance provided up to $300 per fiscal year</li><li>5 Education Days per fiscal year provided for personal and professional development</li><li>Comprehensive Benefits package</li><li>Employee Assistance Plan </li><li>Various employer-paid training programs</li><li>Mileage reimbursement when required</li><li>Free on-site parking</li><li>Perkopolis Membership Available</li></ul>Group Facilitator 1 Duties and Responsibilities include but are not limited to:<ol><li>Assessment</li></ol><ul><li>Determine the client’s level of substance use as well as other risk-taking behaviours and referral to the education program or to the treatment program. </li></ul><ol><li>Education Program</li></ol><ul><li>Facilitate/co-facilitate a structured educational group to clients in accordance with ASCO requirements.</li><li>Be available to do other group facilitation within the Agency, as required,</li></ul><ol><li>Treatment Program</li></ol><ul><li>Facilitate/co-facilitate a structured group treatment to clients in accordance with ASCO requirements.</li><li>Be available to do other group facilitation within the Agency, as required.</li></ul><ol><li>Follow-Up</li></ol><ul><li>Conduct follow-up sessions with individuals who have participated in the education program or treatment program, as required by ASCO.</li></ul><ol><li>Supervision</li></ol><ul><li>Participate in regular supervision with the Supervisor, or as determined by ASCO.</li></ul>Info/Referral/Intake 1 Duties and Responsibilities include but are not limited to:<ol><li>Entry, Screening and Intake</li></ol><ul><li>Provides potential clients with an orientation to the agency’s programs and services.</li><li>Reviews the agency consent to services process with the client.</li><li>Makes initial judgment regarding the need for an urgent response in selected cases and provides information to appropriate staff.</li><li>Obtains detailed information on the phone and/or in person required to facilitate case assignment and to initiate the assessment and counselling, case management or peer support process.</li><li>Makes initial judgements on the basis of admission criteria regarding admission of clients to clinical programs.</li><li>Receives and distributes documentation related to intake processing and initial clinical interventions.</li><li>Provides intake/information/referral information to clinical team meetings and clinical consultations.</li></ul><ol><li>Information and Referral</li></ol><ul><li>Provides resource and service information in response to requests.</li><li>Provides information and referral to other addiction programs and services both within the Central LHIN, and outside the boundaries.</li><li>Provides external resources to those individuals who may be inappropriate for programs and services offered by the agency.</li><li>Reviews pre-intake entry forms submitted online to determine appropriate program. and/or service. Follows-up with individual directly to provide additional information and/or external referral, if required.</li><li>Reviews SR Fax referrals that Addictions Withdrawal Management Services (AWMS) receives from medical providers to determine appropriate program and/or service and follow-up directly with the individual that has been referred to ASCO services to provide additional information and/or external referral, if required.</li><li>Receives calls from the Eastern York Region North Durham Mental Health and Addictions Wellness Centre and follow-up directly with the individual that has called the Wellness Centre phone line for help with navigating the appointment booking page.</li></ul><ol><li>Community Consultation</li></ol><ul><li>Provides resource and service information in response to client requests.</li><li>Provides other community resource information to those individuals who are inappropriate for agency programs and services. </li></ul><ol><li>Community Relations</li></ol><ul><li>Responds to the enquiries from professional service providers (e.g. crisis team staff, physicians, nurses and guidance counsellors).</li><li>Assists professional service providers in making appropriate referral requests.</li><li>Maintains an up-to-date resource list of resources available in the community.</li><li>Collaborates with organizations in the community to best support clients. </li><li>Attends weekly meetings at various Situation Tables consisting of multi-sector providers throughout York Region, and participates in collaboratively identifying and resolving situations of Acutely Elevated Risk (AER).</li><li>Drive/Operate and Provide services on the Mobile Rapid Access Addictions Medicine (M-RAAM) unit, when assigned.</li></ul><ol><li>Administration</li></ol><ul><li>Enters intake information into the electronic intake form, the agency’s data base and information management systems.</li><li>Establishes and maintains Clinical Resources files for agency staff and post current information on bulletin boards.</li><li>Ensures daily tasks and responsibilities are conducted with an Anti-Oppression and Anti-Racism (AOAR) framework and through an AOAR lens.</li><li>Comfortable with using a range of technological platforms to support virtual meetings, trainings, etc. </li><li>Ensures the confidentiality of all information received is maintained.</li></ul><ol><li>Professional Development</li></ol><ul><li>Participates in clinical staff training programs and skills development courses as per the Clinical Supervisor or Clinical Director.</li><li>Keeps up to date on emerging trends, treatments and programs related to substance and gambling addictions.</li><li>Provides training to the clinical staff regarding the entry, screening and intake functions.</li><li>Contributes to agency research projects, as required.</li><li>Other duties as assigned</li></ul>Qualifications:&nbsp;<ul><li>College Diploma in one of the social sciences or a health-related discipline, Bachelor’s degree, an asset. </li><li>Member or member in progress with one of the regulatory colleges under the Regulated Health Professionals Act ex: College of Registered Psychotherapists of Ontario; Ontario College of Social Workers and Social Service Workers.</li><li>Formal training or education and experience in crisis intervention and management.</li><li>Sound knowledge, awareness and understanding of anti-oppression and anti-racism (AOAR) practice.</li><li>Strong knowledge base in substance use and problem gambling and continuum of use.</li><li>Experience working with people with substance use and/or mental health issues, an asset.</li><li>Ability to work in a harm reduction context.</li><li>Excellent interpersonal, problem solving, and administrative skills.</li><li>Strong verbal and written communication skills; attention to detail a requirement.</li><li>Competent in relevant computer applications, particularly Microsoft Office and Outlook.</li><li>Ability to work both on a team and independently.</li><li>Proficient in use of data management systems; a knowledge of TREAT is preferred.</li><li>Ability to work from a trauma-informed approach.</li><li>Screened for Back on Track (Triton), a definite asset</li><li>Previous experience facilitating groups for Back on Track, a definite asset</li><li>Ability to facilitate groups to diverse clients with substance use issues</li><li>Ability to foster a strong therapeutic alliance with clients</li><li>Proven ability to do presentations to clients, the general public and other service providers</li><li>Excellent organizational and administrative skills and ability to work independently</li><li>Excellent English communication skills, both verbal and written</li><li>The ability to provide services in French and any additional languages a definite asset</li></ul>Other requirements<ul><li>A valid driver’s license and access to an insured vehicle</li><li>A successful Police Vulnerable Sector Check, as per agency policy and procedures</li></ul>Please apply by sending your resume and cover letter detailing what interests you about this opportunity and experience you have that sets you apart from others.&nbsp;External Applicants:&nbsp;Apply OnlineDeadline to apply: Until FilledThe process we will undertake to recruit for this role includes:<ul><li>Initial screening of resumes and covering letters </li><li>Those who are successful in moving through the initial screening process, will be asked to participate in a brief telephone interview</li><li>Those who are successful in the telephone interview will be asked to attend a face-to-face interview to gain a better understanding of the role, as well as, provide you the opportunity to discuss how your experience fits well with this opportunity.&nbsp;</li></ul>We are an equal opportunity employer and welcome applications from diverse individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code, and we encourage you to reflect upon the diversity you would bring to this role within your application. We are wholly committed to integration and to building a diverse, inclusive, accessible and respectful workplace where every employee has a voice and is given the opportunity to fully contribute, ensuring an equal employment environment without discrimination or harassment, while maintaining the independence of individuals and removing barriers to accessibility in the workplace. We remain committed to full compliance with the Human Rights Code, the Accessibility for Ontarians with Disabilities Act, the Occupational Health and Safety Act, and all other applicable legislation.ASCO is committed&nbsp;to diversity within its community and especially welcomes applications from racialized persons/persons of colour, women, Indigenous people, persons with disabilities, LGBTQ2 persons, and others who may contribute to the further diversification of ideas.&nbsp;Applicants who require special accommodation in order to complete their application/interview are encouraged to contact&nbsp;our HR representative of the accommodation measures required which will enable you to be interviewed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.&nbsp;WE WELCOME ALL APPLICATIONS, HOWEVER ONLY THOSE SELECTED FOR AN INTERVIEW WILL BE CONTACTED

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