field_remote_option

field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

Position:Supporter Care Representative (Bilingual EN/FR)Reports to:Supporter Care SupervisorPosition Term:Full Time PermanentPrimary Location:Mississauga, Ontario, CanadaWorkplace Type:HybridJob PurposeSupporter Care Representatives are Subject-Matter-Experts in the various giving-opportunities available to our supporters, and importantly, in the handling of all donor queries and account maintenance requests. As such, their primary role is to deepen relationships with our existing donors, and to foster strong connections with new supporters. They are excellent at offering saving cancelation opportunities, upsell, cross selling and further engagement through telemarketing campaigns. With each point of contact, whether by phone, email, chat, social media, or letter, they are committed to providing our supporters with outstanding, positive experiences, an abiding sense of our mission’s work, and the affirmation of their personal support, as highly valued partners with World Vision Canada. The Supporter Care Representative is resourceful, being able to troubleshoot online issues our donors may encounter and is adept at helping supporters navigate World Vision’s website and My World Vision accounts, as well as other related applications. Always the professional communicator, the Supporter Care Representative thrives on having challenging, yet rewardingconversations with our supporters, some of whom may have complicated questions or escalated concerns. Language Requirements: For bilingual representative roles, this is a fully bilingual position in English and French. There is no predetermined or guaranteed proportion of time allocated to working in English, French, or any additional language. Language use will be driven by business needs, and the successful candidate must demonstrate fluency and flexibility in all required languages, as assignments and priorities may shift accordingly.Responsibilities<ul><li>Strengthens and affirms new supporters’ partnerships, AND carefully stewards existing supporters’ relationships through meaningful, efficient and satisfying conversations. This satisfaction is ensured by:<ul><li>edication to first-call-resolution through the careful, accurate and effective handling of all donor concerns, requests, accounts and transactions, thereby earning our supporters’ trust. </li><li>Conveying empathetic responses to supporters dealing with challenges of any kind, </li><li>Inspiring deepened levels of supporter engagement through the promotion of exciting monthly opportunities, as is suitable for each individual supporter.</li></ul></li></ul> <ul><li>Personally, commits to the highest degree of professionalism as a representative of World Vision Canada, across all communication channels, resulting in a body of work that is motivating to others, challenges their own status-quo, and is overall, consistent, accurate and trustworthy.&nbsp; This includes work conducted by phone, email, letters, web chats or social media.</li><li>As a World Vision Representative, we partner with our supporters for when they are in need of prayer support. This may require the opportunity to pass along their prayer request as well as praying in the moment with the donor to support them in their situation and time of need.&nbsp;&nbsp; </li><li>This role requires strong telemarketing skills, including clear communication, active listening, and the ability to build rapport quickly over the phone. The position involves making outbound calls to our current contributors to share updates, express appreciation, and invite continued or increased support. &nbsp;Confidence, professionalism, and a warm, engaging phone presence are essential.&nbsp;</li></ul>Retention <ul><li>Focuses on applying consistent and intentional effort to reduce sponsorship cancellation rates month over month, when personally connecting with sponsors by phone, chat or email and employs a variety of retention techniques best suited to donor situation, for example:</li><li>Continuation of sponsorship at a later date by offering a pause or reducing the rate for a time period.</li><li>Retention of at least one of multi-sponsorships, or the</li><li>Step-down to another monthly donation plan such as Village2Village or Raw Hope or any other offer we have. </li><li>Conducts crucial conversations with sponsors and donors, to resolve escalated issues to their satisfaction, such that our supporters willingly choose to remain in partnership with World Vision and its programs, for example:</li><li>Achieves first and best possible call resolution to secure supporter satisfaction, increased faith in our organization, and our donors’ long-term partnership with World Vision Canada.</li><li>Telemarketing campaigns – Reach out to current supporters to offer further engagement and participation with World Vision. </li></ul>Business Effectiveness and Efficiency<ul><li>Exercises generous hospitality when interacting with colleagues providing SME and sharing best practices</li><li>Diligently adheres to scheduled shift times and break times, to ensure the contact center continues to run smoothly without interruption.</li><li>Proficient and daily use of technology including customer relationship management tools such as CRM, the telephony platform: Talk desk, Horizon, Microsoft Office and My World Vision.</li><li>Meets or exceeds the established performance goals as noted in Performance Metrics. </li></ul>Team Productivity &amp; Performance<ul><li>Maximizes personal effort required to help the Contact Center achieve its SLA daily, by efficiently handling assigned work, to meet or exceed the expected hourly rate of achievement, as outlined in in the Performance Metrics.</li><li>Inspires increased donor engagement on all appropriate interactions, through the promotion of our monthly Extra Blessing upselling offers and selected WVC products.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </li></ul>Qualifications<ul><li>College Diploma or 3 years relevant, Customer Service experience preferred</li><li>Exceptional written and oral communication</li><li>Demonstrated exceptional performance and experience in inbound/outbound interactions – telephone, email, letters, social media and chats.</li><li>Proficient in website navigation and troubleshooting with donors over the phone, email, web chat and social media.</li><li>Discerning in understanding and distinguishing between the different written tones of emails, letters, web chats and social media.</li><li>Thrives well under pressure.</li><li>Demonstrates a personal commitment to the work of World vision Canada.</li><li>Readily provides prayer support, when appropriate.</li><li>Personable, flexible, approachable and coachable.</li><li>Emotionally mature in taking full ownership of individual performance and professional behavior, being keenly self-aware.</li><li>Exemplifies Christ-centered behavior towards others and inspires such character in others.</li><li>Collaborative, thoughtful, ever-learning, and contributes to a spirit of innovation and creativity.</li></ul>Why Consider Us? &nbsp;<ul><li>Our competitive compensation &amp; benefits include:</li></ul><ul><li>Health Spending Account</li><li>Up to 6% matched pension contributions</li><li>Parental leave top-up</li><li>Generous paid vacation, sick days, wellness and personal days</li><li>Office closed extra days before long weekends (6x/year)</li></ul><ul><li>World Vision Canada has consistently been awarded Canada and GTA top employer awards. </li><li>We are Canada’s largest development, relief, and advocacy non-profit organization. </li><li>We embody an Agile mindset here.</li></ul>#LI-HybridJobFamilyDonor/Supporter ServicesJobFunctionIndividual ContributorPayTypeSalaryEmploymentIndicatorFully Remote

Supporter Care Representative (Bilingual EN/FR)

Volunteers will support any upcoming Enroute 2 Success fundraising events by assisting with event setup, including tables, signage, and materials. They will greet guests and manage check-in at the entrance, provide information and directions to attendees, and support speakers, performers, or program staff as needed. Volunteers also help monitor the flow of the event, keep areas organized, and assist with cleanup and packing after the event to ensure a smooth experience for everyone.

EnRoute 2 Success

Event Support Volunteer

As a Chess Program Assistant with Enroute 2 Success, you’ll help with Wednesday evening youth chess lessons in Brampton. Tasks include setting up boards, pieces, and clocks before lessons, welcoming participants, recording attendance, assisting beginners as they learn from professional coaches (including a grandmaster), keeping score during games, tracking participant improvement, and packing up materials after lessons. Experience playing chess is a bonus and can help you better support participants during lessons and games.

Chess Program Assistant

Program Support – Programs &amp; Services&nbsp;About Roots Community Services Roots Community Services Inc. (RootsCS) is a charitable organization that provides culturally-relevant programs and services to inspire residents in the Region of Peel, primarily from the Black, African, and Caribbean (BAC) communities, to make positive changes in their lives and within their communities. Our aim is to assist our clients by providing pathways for them to achieve their full potential and in finding solutions to improve their health, well-being and quality of life.&nbsp;The Position&nbsp;The Program Support – Programs &amp; Services is a dynamic role responsible for providing comprehensive administrative, technical, logistical, data management, strategic, and innovative support within the programs and services at RootsCS. This position serves as a critical operational backbone, providing direct support to staff and people leaders in planning and executing program activities while ensuring smooth day-to-day operations and data-driven decision making.Contract Term: to March 31, 2026&nbsp;Renewable: April 1 of each year, based on funding availability and satisfactory performance&nbsp;Hours of Work: 35 hours per week&nbsp;Compensation: $50,000.00 - $54,600.00&nbsp;Start Date: Immediate Direct Report: Manager, Research, Knowledge &amp; Innovation&nbsp;Major Duties and ResponsibilitiesThe responsibilities of the Program Support – Programs &amp; Services include, but are not limited to:<ul><li>Provide comprehensive administrative support to program managers, coordinators, and senior leadership, including the coordination of reports, documentation, scheduling, and handling of confidential information.</li><li>Collect, organize, and maintain program-related data using secure and efficient systems, ensuring confidentiality and integrity through appropriate database management platforms.</li><li>Generate detailed reports, spreadsheets, charts, and statistical summaries for regular (weekly, monthly, quarterly) internal and external reporting purposes.</li><li>Track and analyze program metrics, key performance indicators (KPIs), and outcomes to support data-informed planning and evaluation.</li><li>Serve as a technical resource for the Microsoft 365 suite, utilizing advanced functionality in platforms such as Excel, SharePoint, Word, PowerPoint, and other cloud-based tools to improve productivity and collaboration.</li><li>Assist in the development and implementation of program strategies, processes, and operational procedures in alignment with organizational goals.</li><li>Provide support in the preparation of grant applications, funding proposals, and reporting under the guidance of management.</li><li>Contribute to the development of work plans and evaluation frameworks with measurable outcomes for RootsCS projects and initiatives.</li><li>Capture and input daily activities and service data into program tracking systems, ensuring files and databases remain accurate and current.</li><li>Collaborate closely with front-line staff and leadership to contribute to the overall success and delivery of programs and services.</li><li>Ensure adherence to program policies, operational standards, and reporting requirements to maintain compliance and accountability.</li><li>Perform other duties as assigned by management to support organizational-wide goals and priorities</li></ul>Working Conditions&nbsp;<ul><li>RootsCS operates using a variety of work models, such as the Hybrid Hotelling model. Work models depend on the specific role and are at the discretion of the organization. </li><li>Comfortable lifting and carrying objects up to 10 lbs, and sitting or standing for long periods.&nbsp;</li></ul>Skills and Qualifications:&nbsp;<ul><li>A diploma or university degree in Business Administration, Human Services, Data Management, or a related field</li><li>Minimum 2 years of progressive administrative experience in program support, social services, or the non-profit sector </li><li>Experience working with individuals, primarily from the Black, African and Caribbean communities</li><li>Able to embrace diversity and inclusion, with the ability to work with diverse clients and organizations</li><li>Excellent communication skills (written and oral)</li><li>Strong computer and technical skills, including proficiency in the Microsoft 365 suite, with demonstrated advanced skills in Excel, SharePoint, and database management</li><li>Proficiency in project management tools and collaborative platforms</li><li>Exceptional organizational and time management abilities with proven multitasking capabilities</li><li>Strong analytical and problem-solving skills with attention to detail</li><li>Ability to maintain confidentiality and handle sensitive information appropriately</li><li>A clean Vulnerable Sector Criminal Records check</li><li>Valid driver’s license, access to a reliable vehicle and relevant insurance</li><li>Ability to work flexible hours&nbsp;</li></ul>This job description indicates the key responsibilities and core functions of the position. It is not intended to encompass a comprehensive listing of activities, duties, or responsibilities required of the incumbent. The incumbent may be asked to perform other duties as needed.All employees are expected to participate in special assignments as a team-oriented and inclusive organization. These include fundraising, strategic planning, and other related activities that contribute to the continuous development and expansion of Roots Community Services Inc. Employees are expected to contribute to the ongoing department growth and improvement via excellent job performance and proactive communication.&nbsp;Please forward your application with a cover letter by email to <a href="mailto:careers@rootscs.org" target="_blank">careers@rootscs.org</a>with the subject line Program Support - Programs &amp; Services. Please note that we will be reviewing applications as they are submitted until the positions are filled.&nbsp;We thank all who apply for this position; however, only those candidates selected for an interview will be contacted.

Roots Community Services Inc

Program Support - Programs & Services

Position:Intermediate Product DesignerReports to:Lead, Product DesignerPosition Term:Full Time PermanentPrimary Location:Mississauga, Ontario, CanadaWorkplace Type:HybridJob PurposeWe are seeking a dynamic and innovative Product Designer for our Mass Market activities and Digital Products. This pivotal role will report directly to the Lead Product Designer and play a critical role in shaping our digital product design experience. The successful candidate will be instrumental in shaping the user experience and visual impact of our mass market digital activities and digital products, ensuring they align with our mission and brand values.This role contributes to design projects and participates in a vibrant design community of practice within the organization. While direct reports are not part of this role’s immediate responsibility, the Product Designer will serve as a mentor and support system for associate and intern designers across various business units, facilitating knowledge sharing and consistent design excellence.Responsibilities<ul><li>Design Craft: Demonstrate the ability to execute visual design to communicate and solve complex functional and informational challenges. Highly proficient in best-practice design methodologies, patterns, accessibility, and informational architecture principles. Uphold design standards and brand guidelines as they relate to our design system. Strong sense of visual aesthetics that positively influence other designers in their craft; including, but not limited to, typography, colour theory and psychology, design patterns, visual hierarchy, systems thinking, Gestalt principles, etc. Collaborate with other designers to recommend new components to evolve the design system.</li><li>Brand Consistency: Work closely with Sr. and Lead Product Designers to ensure that our global brand guidelines and brand platform are integrated into the product experiences through the design system.</li><li>Community of Practice: Be an active participant of the Product Design Community of Practice, fostering an environment of learning, sharing, and collaboration among designers across different teams and business units.</li><li>Cross-functional Collaboration: Collaborate within your product development team to create user-centred designs. Ensure design decisions always address stakeholder feedback and accurately communicate the status of your work.</li><li>Communication: Comfortable communicating design work that considers the relevant and wider context of the project. Successful and confident in constructing well-supported narratives based on user insights and sound judgment. Seek and promote transparency and feedback flow between designers and other team members.</li><li>Mentorship and Support: Seek to be mentored by more senior designers while mutually supporting your peers in the craft. Understand the importance and impact of mentorship and aspire become a mentor to others in the future.</li><li>Innovation and Trends: Open to new industry trends and consider new ways to improve your work. Seek to foster a culture of innovation.</li><li>Performance Metrics: Has success in meeting OKRs and impacting some product success metrics. Use data and feedback to guide future design decisions.</li></ul>Qualifications<ul><li>Experience: Minimum 3 years of industry experience working on design projects for digital products. A strong portfolio showcasing user experience design, visual design, and brand integration.</li><li>Collaboration: Demonstrates effective collaboration within a cross-functional team. </li><li>Communication: Effective communication and presentation skills, a sharp focus and attention to detail, with the ability to clearly articulate design concepts and rationale in a simple way to stakeholders.</li><li>Technical Proficiency: Proficiency in design, prototyping, and collaboration tools such as Adobe Creative Cloud, Figma, Miro, Trymata, etc. Familiarity with HTML/CSS and basic front-end development is a plus.</li><li>Education: A Bachelor's or Master's degree in Design, Human-Computer Interaction, or a related field.</li></ul>Why Consider Us? &nbsp;<ul><li>World Vision Canada has consistently been awarded Canada and GTA top employer awards. </li><li>We are Canada’s largest development, relief, and advocacy non-profit organization. </li><li>We embody an Agile mindset here. </li><li>We offer competitive pay and benefits. Our comprehensive health benefits start at day 1 which includes a Health Spending Account.&nbsp; </li><li>We match pension contributions up to 6% and provide a top-up for pregnancy &amp; parental leaves. </li><li>We offer extra time off for restoration by closing for an additional day on long weekends, 6 times a year. </li><li>We provide up to six weeks’ vacation, plus paid sick days, personal days &amp; wellness days. </li><li>We offer a family-friendly, caring, and flexible work environment.&nbsp; </li></ul>#LI-HybridJobFamilyStrategy, Collaboration, &amp; InnovationJobFunctionIndividual ContributorPayTypeSalaryEmploymentIndicatorHybrid

Intermediate Product Designer

What you need to know about becoming part of the Build&nbsp;Team:<ul>	<li>Volunteers are required to have some build experience.</li>	<li>Onsite training is provided by our skilled Site Supervisor and experienced Crew Leaders.</li>	<li>All necessary Personal Protective Equipment is available for volunteers.</li>	<li>Build Factory is&nbsp;located at 46 Moorhart Crescent, Brampton</li>	<li>We build year round, Monday to Friday, from 7: 30&nbsp;a.m. – 4:00 p.m. and are self-scheduled via online registration.</li>	<li>Time Commitment: We request a commitment of two shifts per month as part of the Crew Leader program.</li>	<li>Position Details:</li>	<li>&nbsp;Have an interest in the different phases of the construction process that include</li>	<li>framing, dry walling, landscaping, insulating, flooring, etc.</li>	<li>Ability to lift approximately 10-20 lbs.</li>	<li>With training and when ready lead a group of up to 5 volunteers with different levels of construction skill set,&nbsp;including homeowners, in the construction of simple, decent, affordable homes while&nbsp;upholding standards of safety, quality, and fun.</li>	<li>Attend our health, safety, and construction training sessions.</li>	<li>Assist in providing a safe and healthy working environment such as: use of equipment, personal protective equipment for volunteers, delegating tasks,</li>	<li>maintaining a suitable working environment including preparing for weather,</li>	<li>cleaning, tasks, etc.</li>	<li>Come with a willingness to learn from experienced staff and volunteers.</li>	<li>A positive attitude, enthusiasm, flexibility and a sense of humour is always key!</li>	<li>Tasks are not always glamorous, so be prepared to do a variety of things.</li>	<li>&nbsp;Enthusiasm to learn how to use construction tools with supervision.</li></ul>Position Benefits:<ul>	<li>Gain practical experience in Leadership</li>	<li>Meet new people and network with like minded individuals.</li>	<li>Give back to your community and help provide affordable home ownership for local families.</li></ul> If you are interested in the Crew Leader Program, please use the link below to fill out the questionnaire. Once we receive your response we will reach out with further details. <a href="https://forms.office.com/r/uNU0tAJWp5" target="_blank">https://forms.office.com/r/uNU0tAJWp5</a> &nbsp;

6 Other Jobs in Brampton, ON, Canada