3 Human Resources / HR / Volunteer Management Jobs in Regional Municipality of Niagara

Onboarding Specialist

ABOUT US

At The Volunteer Well, we believe that simple acts of kindness can transform a community. We are a Canadian non-profit that connects people who want to give their time ("Givers") directly with neighbors who need a helping hand ("Receivers").

Through our easy-to-use digital platform, community events, and local partnerships, we break down the red tape of traditional volunteering. Our goal is to build a more connected, compassionate society by making sure support goes straight to those who need it most.

WHAT YOU’LL GAIN

By joining The Volunteer Well as an Onboarding Specialist, you will:

• Build Core HR Processes: Take full ownership of designing, implementing, and optimizing a seamless onboarding journey from scratch.
• Direct Strategic Impact: Directly solve a critical organizational challenge and drastically improve volunteer engagement and retention.
• Portfolio-Ready HR Experience: Gain concrete, hands-on experience in human resources operations, workflow automation, candidate experience management, and process mapping.
• Professional Recognition: Receive 1-on-1 mentorship, a personalized letter of recommendation (after 6 months of commitment), and a verified LinkedIn testimonial.

ROLE OVERVIEW

The Volunteer Well is seeking an action-oriented, process-minded Onboarding Specialist to eliminate our onboarding bottlenecks and ensure every new volunteer has a clear, welcoming, and empowering start.

If you are someone who hates seeing passionate people fall through the cracks and loves building organized systems (from access setup to "Day 1" task roadmaps), this role is for you. You will work closely with HR leadership to create, streamline, and manage the end-to-end volunteer onboarding workflow so new recruits are set up for success from day one.

KEY RESPONSIBILITIES

1. Onboarding Process Design & Architecture

• Audit & Rebuild the Journey: Identify current gaps in the volunteer pipeline and build a streamlined, step-by-step onboarding checklist for each department.
• Onboarding Portal: Work with other team members to develop, manage and update the onboarding portal for incoming volunteers.
• Access & Tech Setup: Coordinate prompt provision of email accounts, Google Drive access, communication channels (e.g., Whatsapp Groups & Google Chats), and tool permissions so volunteers aren't left waiting.
• First-Week Action Plans: Collaborate with team leads across the organization to ensure every new recruit receives a clear "Week 1 Jump-Start Guide" with immediate, tangible tasks.

2. Onboarding Facilitation & Coordination

• Welcome & Orientation: Serve as the primary, warm point of contact for new volunteers as they transition from candidate to active team member.
• Check-Ins & Feedback: Conduct 14-day and 30-day check-ins with new volunteers to gauge their experience, gather feedback, and ensure they feel supported in their roles.
• Tracking & Pipeline Management: Maintain accurate records of where new volunteers are in their onboarding journey using our internal tracking tools.

3. Continuous Improvement & Documentation

• Create SOPs & Guides: Write simple, clear standard operating procedures (SOPs) and quick-start user guides for internal tools and policies.
• Refine the Experience: Use volunteer feedback to continuously refine and shorten the time between a volunteer signing on and making their first impact.

QUALIFICATIONS & SKILLS

• Bias for Action: You don't wait to be told what to fix; you proactively identify bottlenecks and draft solutions.
• Organizational & Systems Mindset: You love checklists, clear processes, organized folders, and smooth workflows.
• Tech-Savvy: Familiarity with Google Workspace (Drive, Docs, Sheets, Gmail) and administrative workflows.
• Background/Interest: A background or strong interest in Human Resources and Talent Management an asset.
• Experience: 1-2 years of experience preferred but not required (this can be professional or volunteer experience).

TIME COMMITMENT & LOCATION

• Location: Remote (Canada-wide)
• Hours: Flexible (~3 to 5 hours per week)

LIVED EXPERIENCE AND DIVERSITY STATEMENT

The Volunteer Well is committed to equity, diversity, and inclusion. We encourage applications from Indigenous, Black, racialized, and 2SLGBTQ+ communities, women, newcomers, persons with disabilities, low-income families, and other equity-deserving groups. We recognize that lived experience is a valuable asset and will be considered where applicable to the role.

To apply for this role please submit your application by August 11th 2026. Only shortlisted applicants will be contacted by email before August 14th 2026 to arrange an interview. Thank you for your time and effort!