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Spark your passion and discover your potential with Aspire Richmond. Join a team that truly cares about what matters to you. Be empowered, challenged and supported as a leader to ignite change!&nbsp;Our roots run deep in the Richmond community with more than 40 years of program delivery and more than 300 employees. We live and breathe inclusion with a strong belief in the importance of grassroots advocacy, deep connections and kindness. We treat our employees with the same care as those that we support. In addition to creating rewarding relationships, you can expect respect, flexibility, significant professional development, comprehensive compensation and career growth with us.Independent Living Consultant (Full Time) – Richmond, BC ($56,881 – $58,851/yearly)As a key member of our Independent Living Team, you will provide services that enable individuals to live independently in their community, with the necessary supports to ensure long-term success. These services are tailored to the specific needs of everyone, and you will work to build a clear and strong natural support systemYOUR IMPACT:<ul><li>Support individuals living independently, or striving for independence, with daily living tasks.</li><li>Assist individuals in planning activities that meaningfully engage them and expand their social networks, community connections, and experiences.</li><li>Provide targeted and meaningful supports that enrich everyone’s chosen lifestyle, with the goal of gradually fading out when appropriate.</li><li>Encourage independent decision-making that is safe and respects the dignity of risk.</li><li>Work independently and as part of a team that values communication, integrity, diversity, and self-advocacy.</li></ul>YOUR CAPABILITIES:<ul><li>Relevant post-secondary education in a related field and at least one year of experience supporting people with developmental disabilities in a similar environment.</li><li>In-depth knowledge of community-based supported living programs for persons with developmental disabilities.</li><li>Advanced computer skills with Microsoft programs (Word, Excel, etc.) and preferably experience with ShareVision.</li><li>Current CPR and First Aid certification, along with a clear Criminal Record Check.</li><li>Valid BC driver’s license and access to a vehicle.</li><li>Strong problem-solving, critical thinking, and communication skills.</li></ul>***&nbsp;This position requires flexibility to work shifts scheduled anytime between 9:00 AM and 7:00 PM, Monday to Friday. ***Aspire Richmond Support Society provides a continuum of care throughout the lifespan of individuals with disabilities. Our services include early intervention for infants and children, child and youth care, adult day and residential programs, employment options, and more.Whether you’re new to the community living field or a seasoned professional, we have a place for you! Our comprehensive professional development opportunities empower you to make a meaningful impact from day one. We are seeking individuals who share our passion for creating a community where everyone belongs—rooted in our core values of trust, openness, fairness, respect, responsiveness, and continuous learning.

Aspire Richmond Support Society

Aspire Richmond

Independent Living Consultant

Position: Housing Services Coordinator&nbsp;Job Type:&nbsp;Full-time, permanent employment; Hybrid role&nbsp;Hours: Monday to Friday, 8:30am-4:30pm (flexible); 37.5 hours per week&nbsp;Location:&nbsp;Brightside Head office*, Downtown Vancouver and&nbsp;Various Brightside properties (Metro Vancouver)&nbsp;(*with opportunities for remote work in accordance with our Remote Work Policy) &nbsp;Brightside Community Homes Foundation (“Brightside”) is a private-sector, non-profit organization that owns and manages 26 rental properties across the city of Vancouver, providing affordable homes to those who struggle to meet the demands of market housing. In addition to property management, Brightside is committed to building connections within the Brightside communities that include over 1100 residents. &nbsp;COMMITMENT TO DIVERSITY &nbsp;At Brightside, we envision a future where all people have access to homes within a safe, vibrant and healthy community. We are committed to recognizing and reflecting the diversity of the people we house, the communities we build, and the talent we employ. Brightside fosters an inclusive workplace culture where ideas, individual abilities and diverse perspectives are valued and each person is encouraged to learn, develop, and contribute in a meaningful way. &nbsp;OPPORTUNITY &nbsp;Brightside is currently seeking to fill a full-time, permanent position in the role of Housing Services Coordinator.&nbsp;This dynamic, meaningful role will be joined by three (3) other Coordinators and report directly to the Manager, Housing Services &amp; Engagement. This is a hybrid role that includes in-person, in-office work in our downtown office and remote work opportunities.&nbsp;MAIN AREAS OF FOCUS&nbsp;&nbsp;<ul><li>To provide resident-facing, service excellence in Brightside’s delivery of affordable housing. </li><li>To serve as a front-line ambassador for Brightside and to liaise with residents to address their immediate and/or day-to-day housing needs. </li><li>To follow and adhere to best practices in affordable housing, including adherence to the BC Residential Tenancy Act and the Adult Guardianship Act. </li><li>To process the intake of incoming housing applications, maintain the housing waitlist, and facilitate resident selection process in accordance with Brightside’s core values and operational protocols. &nbsp;</li></ul>KEY DUTIES &amp; ACCOUNTABILITIES &nbsp;Housing Administration and Services&nbsp;<ul><li>Serve as Brightside’s front-line representative to address, mediate, and/or resolve housing-related concerns brought forward by a resident (or another party); </li><li>Ensure regular, ongoing compliance with applicable tenancy regulations such as the BC Residential Tenancy Act; </li><li>Provide end-to-end housing-related services to existing and prospective residents for the duration of their tenancy including signing of rental/lease agreements; </li><li>Review and process incoming housing applications while adhering to Brightside’s resident selection protocols to ensure optimal resident selection; </li><li>Monitor (and fill) housing vacancies and maintain integrity of the housing waitlist(s) to ensure optimal occupancy; </li><li>Communicate Brightside orientation materials and expectations to new residents; </li><li>Draft and issue resident communications, responses to complaints, and other correspondence, as required; </li><li>Provide ongoing, ad-hoc support and assistance to the Community Engagement Coordinator to bolster resident engagement and help build resilient communities; </li><li>Assist the Community Engagement Coordinator with resident communication, special event planning, and administrative assistance, as required; </li><li>Provide onsite assistance in buildings in support of other departments as required; </li><li>In collaboration with the Resident Relocation team, process and facilitate internal transfer requests from residents, in accordance with the updated policies and procedures; </li><li>Gather, prepare, and submit evidence and documentation to be presented at dispute resolution hearings with the Residential Tenancy Branch, as required; and </li><li>Attend and/or represent the organization at dispute resolution hearings with the Residential Tenancy Branch, as required.&nbsp;</li></ul>Incoming calls and Front Desk duties&nbsp;&nbsp;<ul><li>Triage and/or redirect incoming resident calls and inquiries to the appropriate functional area(s) within Brightside and to facilitate general communication/correspondence; </li><li>Provide front desk and customer service to incoming visitors and guests; </li><li>Accept, process, and log incoming rent payments from residents and issue receipts, when appropriate; </li><li>Coordinate with the Accounts Receivable Coordinator to follow-up on delinquent resident accounts and prepare, approve, and send correspondence or notices,&nbsp; as required; and </li><li>Address housing and/or tenancy issues with residents as they arise including, but not limited to: rent payments, complaints, bike registration, parking assignments, storage/locker assignments, follow-up to service or repair requests, subsidy reviews, conflicts between neighbors, etc. &nbsp;</li></ul>Other duties &nbsp;<ul><li>Facilitate cross-training with other staff to ensure knowledge-sharing and continuous job agility; </li><li>Assist with the ongoing development of operational materials to codify and formalize Brightside’s processes, protocols, and workflows; </li><li>Assist the Manager, Housing Services &amp; Engagement with special projects and tasks, as required; and </li><li>Other duties as assigned by the Manager, Housing Services &amp; Engagement and/or the COO. &nbsp;</li></ul>The preceding job description is not exhaustive and may change from time to time depending on the needs of the Foundation.&nbsp;QUALIFICATIONS &amp; DESIRED SKILLS &nbsp;<ul><li>Minimum of three (3) years’ experience in a service-related role working with the public and/or diverse populations and a demonstrated commitment to service excellence. </li><li>Cultural agility: Ability to work respectfully, knowledgeably, and effectively with diverse and/or vulnerable populations; </li><li>Solutions-oriented mindset: An exceptional ability to problem-solve issues that arise, analyze complex, challenging and sensitive issues and balance diverse interests with maturity and empathy; </li><li>Exceptional written and oral communication skills; Ability to communicate effectively and inclusively with a variety of individuals in a professional and sensitive manner, while also maintaining the highest levels of confidentiality; •&nbsp;Previous experience in affordable housing, property management, leasing, and/or administration, or a combination of two or more of these functional areas; •&nbsp;Sound practical knowledge of Office 365 including Teams, Word, Excel, Outlook, and Adobe Pro. </li><li>Strong working knowledge of the Residential Tenancy Act, and some familiarity with the principles of administrative law and the law of evidence; </li><li>Ability to speak a second language would also be considered an asset in this role. &nbsp;</li><li>A satisfactory criminal record check for working with vulnerable children and adults is required for this position.</li></ul>ADDITIONAL INFORMATION &nbsp;The successful incumbent will be an organized, independent, team player that thrives on problem solving challenges and is passionate about social justice. They will be proficient with administration, inter-personal communications, customer service, decision-making, and possess a genuine interest in affordable housing and/or property management and helping the community. They will possess a strong moral compass, be culturally aware, respectful, knowledgeable, a good listener, and able to successfully facilitate tenancy-related services. They will accept and champion Brightside’s Commitment to Diversity and Inclusion and will be well aligned with this commitment and Brightside’s core values. &nbsp;Brightside is proud to be a certified Living Wage employer. Expected salary range for this position: $57,000-$62,000/year (to commensurate with experience) with a generous Paid Time Off (PTO) benefit. A competitive extended health, dental, and vision package is provided to qualified employees upon hiring. An employer matching RRSP program (as well as other additional benefits) is offered after three (3) months of successful employment.HOW TO APPLY&nbsp;&nbsp;Brightside is an inclusive employer and encourages applications from women, persons with disabilities, members of visible minorities, First Nations, people of all sexual orientations and gender identities. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply. If you&nbsp;think you’d be a good fit for Brightside and&nbsp;this position, we invite you to submit&nbsp; your resume and cover letter in PDF format to <a href="mailto:careers@brightsidehomes.ca" target="_blank">careers@brightsidehomes.ca</a> with “Housing Services Coordinator + {Your Name}” in the subject line. Postings will remain open until the specified submission deadline or until filled. We thank all applicants for their interest in these career opportunities, however, only candidates selected for an interview will be contacted. We thank all applicants for their interest.&nbsp;

Brightside Community Homes Foundation

Housing Services Coordinator

Systems Manager&nbsp;Salary: $90,000&nbsp;Position Summary &nbsp;The Systems Manager is a focused leadership role that oversees how our systems, processes, and information work together to support staff and the clients the Progressive Housing Society serves.&nbsp; &nbsp;This role will be responsible for:&nbsp;<ul><li>Providing executive-level oversight of technology and information systems &nbsp;o&nbsp;Leading and coordinating the internal IT function (Tier 1 support and related tasks) &nbsp;o&nbsp;Partnering with our external Managed Service Provider (MSP) on technical delivery and security. &nbsp;</li><li>Strengthening data management, privacy, and file organization across the organization. &nbsp;</li><li>Supporting the Executive Director, HR and legal counsel on technology-related aspects of investigations and risk management. &nbsp;</li></ul>Key Responsibilities&nbsp;<ol><li>Operations &amp; Systems Oversight&nbsp; o&nbsp;Maintain a high-level view of organization systems (Microsoft 365, ComVida, Sage Accounting, portals and internal databases/ticketing). &nbsp;<ul><li>Lead an initial systems and file management review, identifying gaps, overlaps, and operational risks. &nbsp;o&nbsp;Recommend and coordinate changes that make it easier for staff to find information, complete tasks, and follow consistent processes. &nbsp;</li></ul></li><li>Vendor &amp; Technology Partner Management&nbsp; o&nbsp;Serve as the primary liaison to the MSP to review recurring issues and upcoming projects; escalate strategic issues to the Executive Director as needed. &nbsp;</li><li>Internal IT Function Leadership&nbsp; o&nbsp;Provide management oversight to the Tier 1 IT Support role, ensuring responsive service to staff and clear escalation paths to the MSP. &nbsp;<ul><li>Coordinate IT-related work carried out by the Executive Assistant (e.g., internal ticketing system, simple databases). &nbsp;o&nbsp;Ensure there are clear, simple processes for asset tracking, license management, onboarding and offboarding from a governance perspective. &nbsp;</li></ul></li><li>Data Management &amp; Information Governance&nbsp; o&nbsp;Lead the design and implementation of a coherent file and data structure, especially for sensitive client, HR and financial information. &nbsp;<ul><li>Work with leadership to develop and roll out practical data storage and access guidelines (e.g., how SharePoint, Teams, OneDrive and line-of-business systems should be used). &nbsp;o&nbsp;Ensure practices align with privacy expectations, funder requirements, and organizational policies. &nbsp;</li></ul></li><li>Investigations &amp; Risk Support&nbsp;o&nbsp;Act as the operations lead for technology-related components of investigations, labour relations, and risk management &nbsp;<ul><li>Coordinate with the MSP and, where appropriate, use limited administrative permissions to arrange the information access and safeguards required by the Executive Director, HR, and legal counsel. &nbsp;</li><li>Translate technical outputs (logs, reports, timelines) into clear, non-technical summaries for decision-makers. </li></ul></li><li>Staff Engagement &amp; Change Management&nbsp;o&nbsp;Work with managers and HR to communicate expectations around data handling, privacy, and system use in accessible language. &nbsp;o&nbsp;Support staff through changes to systems or processes, collecting feedback and adjusting approaches where needed. &nbsp;o&nbsp;Promote a culture where staff understand both the “why” and “how” of good data practices. &nbsp;</li></ol>Qualifications &amp; Experience (Required) &nbsp;<ul><li>Post-secondary education in Business Administration, Operations, Information Systems, or a related field, or an equivalent combination of education and experience </li><li>5+ years of experience in operations, business systems, or organizational coordination, including responsibility for processes and cross-department collaboration. </li><li>Experience overseeing or working closely with IT providers or vendors, rather than doing hands-on system administration. </li><li>Familiarity with Microsoft 365 and other business systems from a management/oversight perspective (comfortable reading reports, setting expectations, and making decisions with technical input). •&nbsp;Experience supervising, coordinating and or leading support staff or small teams. </li><li>Strong understanding of confidentiality, privacy, and data protection as they relate to client and employee information.</li><li>Excellent communication skills, able to translate technical concepts into clear, practical guidance. </li><li>Experience working in a non-profit or health care organization is preferred&nbsp;</li></ul>

Progressive Housing Society - Burnaby, BC

Systems Manager - EXEMPT

3 Housing Jobs in Metro Vancouver