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Summary:PARC is a leading housing provider in West Toronto’s Parkdale community, providing good quality, safe, and affordable homes for adults experiencing serious mental illness and/or problematic substance use. At times, we are the housing of last resort. The successful candidate will have the ability to nurture strong and trusting relationships and help Member tenants to search for, and successfully secure, appropriate and affordable housing, build essential life skills, maintain long-term successful tenancy, and achieve an improved quality of life on their terms. When you join us as a Housing Access Worker you will be working with a passionate social service organization that puts people first, values your expertise, invests in your future through professional development opportunities and offers robust benefits including a defined benefit pension plan.&nbsp;ABOUT PARKDALE ACTIVITY RECREATION CENTRE (PARC)Since 1980, PARC’s mission has been to create “a community where people rebuild their lives”. Our dedicated team works collaboratively with over 30 other agencies across the Greater Toronto Area to effectively support Members on individual issues of poverty, mental health, problematic substance use, homelessness, and food security. At PARC, Members access services and develop relationships with our employees, and one another, through five main areas of operation: Drop-In Centre, Peer Support Program, Outreach Program, Supportive Housing and Community Engagement.OPPORTUNITYReporting to the Manager, Member Programming and Services, the Housing Access Worker offers one-on-one support to adults who are living with serious mental health and/or substance use challenges as they seek to identify and secure, appropriate and affordable housing. The incumbent in this role will promote independence, well-being, and quality of life by providing support through the fulsome process of housing acquisition.&nbsp; Specifically, The Housing Access Worker is responsible for completion of fulsome needs assessments, ensuring Member Tenants are able to secure all necessary pre-tenancy documentation, facilitation of extensive housing searches including navigation of relevant application processes, and ensuring all steps are completed successfully to secure housing and to facilitate long-term tenancy. The successful candidate will utilize their exceptional communication skills, creativity, and client-centered approach to build trusting connections that enable clients to stabilize, achieve goals and improve their quality of life.RESPONSIBILITIES<ul><li>Provides responsive and person-centered services, inclusive of crisis counselling and emotional support, that meet the unique needs and/or complex challenges of each prospective of service users and members.</li><li>Implements housing preparation plans with clients (i.e., ID, taxes, income supports, etc.).</li><li>Engages in individualized housing searches for appropriate and affordable housing with the Member Tenant and assist with the completion of applications as necessary.</li><li>Helps Member Tenants navigate The&nbsp;Access Point, MyAccesstoHousingTO portal and the new Choice-Based process for RGI housing by supporting applicants with registering, completing applications, updating, and maintaining applications (including annual reviews, building selections and updates to family size).</li><li>Supports Member Tenant applications for other housing financial supports (i.e., Rent Bank, energy fund etc.).</li><li>Escorts Member Tenants to housing appointments and advocate on their behalf as needed.</li><li>Provides one-to-one assistance to Member tenants in negotiating and finalizing housing leases</li><li>Arranges steps for Member tenants moving into secured housing (i.e., income verification, contact with property management, financial arrangement regarding rent, trusteeship etc.).</li><li>Educates tenants on their responsibilities and rights.</li><li>Develops strong, trusting, professional relationships that help Member tenants to build solid networks of formal and informal supports.</li><li>Develops comprehensive, individualized care plans in collaboration with Member tenants, and any identified formal/informal support persons that reflect the stated goals and needs of the Member tenant.</li><li>Supports activities geared toward establishing and maintaining an independent, healthy lifestyle with an emphasis on primary health care, mental health and wellness, community engagement, capacity-building, conflict resolution, crisis management and life skills.</li><li>Facilitates referrals, in consultation with the Member tenant, to other service providers and supports as appropriate.</li><li>Provides proactive support to Member tenants, once housed, including home visits, assistance with activities of daily living (ADLs) and coordination of case conferences.</li><li>Develops partnerships and collaborates with other providers from across the mental health and other service systems (i.e., primary health, supportive housing providers, criminal justice, hospitals, developmental services, substance use etc.,) to support successful tenancy.</li><li>Maintains accurate and timely documentation and statistical reporting in TREAT in alignment with organizational policy.</li><li>Other duties as assigned.</li></ul>QUALIFICATIONS<ul><li>A relevant undergraduate education in a professional discipline pertinent to the role function and/or an equivalent combination of education and relevant progressive experience, with a minimum of 2 years relevant progressive experience in direct service delivery to adults with serious mental illness/problematic substance use or in supportive housing settings.</li><li>Highly developed interpersonal skills honed through experience in conflict resolution, crisis intervention/prevention, counselling, harm reduction, coaching and the ability to maintain appropriate professional boundaries.</li><li>Ability to effectively communicate both written and orally with internal and external stakeholders</li><li>Sound judgement and ability to handle matters of a confidential, political and/or sensitive nature with discretion and tact.</li><li>Strong understanding of and commitment to working within community development, anti-oppression, and anti-racist frameworks, including current issues and trends and the role that community-based organizations contribute to local neighbourhoods.</li><li>Sound knowledge of applicable legislation and leading practices (Housing First, Landlord and Tenant Act, Residential tenancies Act, Housing Services Act, Municipal License and Standards (MLS), Mental Health Act, PHIPA, and Human Rights Code etc.)</li><li>Working knowledge of leading practices related to mental health, problematic substance use, harm reduction, trauma-informed care and building therapeutic relationships.</li><li>Good time management skills and the ability to prioritize workload as needed</li><li>Familiar with professional standards of case notation, documentation, and assessment</li></ul>WHY YOU SHOULD JOIN USWe are an organization that puts people first, values your expertise, invests in your future through professional development opportunities and offers robust benefits, including a defined benefit pension plan.We have a generous total compensation and benefits package, which includes:<ul><li>15 days paid vacation</li><li>18 days paid sick leave</li><li>Pension Plan membership</li><li>Employer paid health insurance (includes access to psychotherapy supports)</li></ul>PARC is an equal opportunity employer and encourages applications from people who are reflective of the diverse communities we serve. We strongly encourage applicants with lived experiences, from First Nations communities, people of all races, colours, ethnic origins, religions, disabilities, and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change.We thank all applicants for their interest and advise that only those selected for an interview will be contacted. Interviews will be conducted on a rolling basis until the position is filled.If you have any requirements for accommodation due to disability, please advise Human Resources during the recruitment and selection process. We will work with you to best meet your needs as per resources available to us.

Parkdale Activity Recreation Centre

Parkdale Activity - Recreation Centre

Housing Access Worker

POSITION SUMMARYThe caseworker is responsible for the intake process and integrating guest/tenants into available programs; they will engage with guest/ tenants to provide individualized, client-centered support with a range of services and referrals including mental and physical health, housing, education and employment services, legal and financial support, crisis management, and harm reduction; work with guests/tenants on individual goal setting and coordinate with the other departments to facilitate transition between programsRESPONSIBILITES<ul><li>Lead intake screening, interviews, and complete intake reports;</li><li>Advocate for the guest/tenants and assist them in overcoming systemic barriers that may preclude them obtaining support;</li><li>Consult with relevant stakeholder for case planning;</li><li>Maintain and model appropriate professional boundaries;</li><li>Develop and implement programming and projects to support guest/tenants;</li><li>Build and maintain relationships with community partners;</li><li>Provide support for offsite appointments as applicable;</li><li>Participate in departmental planning activities;</li><li>Responsible for reporting any serious occurrences including but not limited to injury, illness, or incidents of aggression;</li><li>Oversee and assist with the planning and implementation of program enhancements;</li><li>Compile caseload statistics and prepare program and guest/tenant reports;</li><li>Provide guidance and oversight of volunteers and placement students;</li><li>Maintain knowledge of external regulatory bodies governing the organization;</li><li>Maintain current credentials as required for employment;</li><li>Responsible for keeping accurate records and documentation;</li><li>Other duties as assigned.</li></ul>EDUCATION<ul><li>Completion of Bachelor Social Work or degree in similar discipline or equivalent work experience in a related field - Lived experience will be considered an asset;</li><li>Completion of the following certificates considered an asset: First Aid, CPR, Overdose response and Naloxone administration, Non-violent crisis intervention, Anti racism and anti-oppressive practice, Food handlers’ certificate, SMIS certificate, Fire Warden training, Toronto Respite Standards;</li><li>Joint health and Safety certification considered an asset.</li></ul>EXPERIENCE<ul><li>Minimum 2 years’ experience working in a similar setting e.g. shelter, respite; supportive housing.</li><li>Experience facilitating and building partnerships with external agencies;</li><li>Experience with facilitating workshops and leading training.</li><li>Working knowledge of the City of Toronto 24-Hour Respite Site Standards and Toronto Shelter Standards (TSS) an asset;</li><li>Experience working with individuals in a Harm Reduction setting;</li><li>Demonstrated reliability and availability to attend scheduled shifts.</li></ul>SKILLS<ul><li>Understanding of anti-oppressive practice;</li><li>Excellent oral, written and interpersonal communication skills</li><li>Excellent organizational and time management skills</li><li>Proficient in Microsoft Office (Word, Excel, PowerPoint, Teams)</li><li>Strong understanding of a harm reduction philosophy;</li><li>Ability to de-escalate conflicts.</li></ul>Please include the position number in your application, specifying the specific location and shift.No. of Positions: 03SHIFT &amp; SCHEDULEPosition 1Days: &nbsp;Tuesday to Saturday Shift: &nbsp; 7:00 am - 3:00 pm Location: 629 Adelaide, TorontoPosition 2Days: &nbsp;Sunday to Thursday Shift: &nbsp; 11:00 am - 7:00 pm Location: 69 Fraser Ave, TorontoPosition 3Days: &nbsp;Sunday to Thursday Shift: &nbsp; 11:00 am - 7:00 pm Location: 25 Augusta, Toronto

St. Felix Centre Charities

Caseworker (25-039)

Abiona Centre (“the Centre”) is an award-winning, accredited Children’s Mental Health Centre that is a multi-service, non-profit, unionized, community agency located in the east end of Toronto.&nbsp; The Centre is committed to nurturing empowerment, independence and growth for young pregnant and parenting women, children and families in a non-judgmental, inclusive environment by providing a residential care and treatment program; supportive transitional housing; on-site high school program, community housing support and referral services; and maternal infant mental health programs and services. We do this by working collaboratively as a multi-disciplinary team with community partners to provide holistic programs and support that respond to mental health, education and transitional needs. The Centre also operates an EarlyON Child and Family Centre and an Early Learning Centre.&nbsp; All the programs and services are open to families, young women and their children living in the broader community.The Supervisor, Housing (the “Supervisor”) contributes to the achievement of Abiona Centre For Infant and Early Mental Health’s (the ‘Centre’) mission, vision, strategic directions, and objectives. &nbsp;The Centre provides a comprehensive range of adolescent, infant and early mental health, housing, education and childcare services to young Black pregnant and parenting adolescents, 13-29 years old.&nbsp;The Supervisor is responsible for planning, implementing and managing the delivery of high-quality housing programs and services consistent with the Canadian Centre for Accreditation standards and funders requirements, and supervising programming staff who provide housing supports to young Black mothers in three locations.&nbsp;This position provides leadership and functions as a role model and coach to staff to achieve the departmental and organizational goals.Job Title: Supervisor, HousingProgram: Child Development, Education and Housing (CDEH)Reports to:&nbsp;Manager, Child Development, Education and Housing&nbsp;Supervises:<ul><li>Program Coordinator, 1900 Sheppard</li><li>Community Workers </li><li>Volunteers</li><li>Student Placements</li></ul>Qualifications:<ul><li>Bachelor’s degree in Social Services, Psychology, Human Services, or other related fields, or a combination of equivalent skills and experience.</li><li>5 years' experience implementing programs, working with homeless and vulnerably housed young women.</li><li>Demonstrated leadership and supervisory skills and I year experience supervising staff, preferably in a unionized environment. </li><li>Knowledge of Residential Tenancies Act (RTA), the Care Home Exemption under the Act, tenancy agreements, and property management. </li><li>Understanding of and experience supporting Black pregnant and parenting adolescents and their children with issues related to housing, poverty, mental health, trauma, social isolation, and substance use.</li><li>Ability to identify and develop effective services for young Black women facing various challenges. </li><li>Exercise excellent judgment, flexibility, creativity, and sensitivity to changing situations and needs. </li><li>Skills to navigate and access housing supports and other community resources for young Black pregnant and parenting women and their children. </li><li>Demonstrated proficiency with case management procedures</li><li>Demonstrated understanding of working collaboratively, the importance of therapeutic relationships, strategies and responses that support the continued psychological development in the young Black women and their children</li><li>Ability to ensure that relevant accreditation standards, and Centre policies, standards and practices are met. </li><li>Knowledge of group facilitation and ability to turn feedback into policies and program improvements </li><li>Strong conflict resolution, negotiation, and crisis prevention/intervention skills.</li><li>Excellent multi-tasking, time management skills, and ability to work independently with minimum supervision. </li><li>Ability to work effectively within the scope of the Management Team.</li><li>Excellent interpersonal, communication, writing and editing skills. </li><li>Proficiency in Microsoft Office. </li><li>Negative report from Vulnerable Sector Screening&nbsp; &nbsp;</li></ul>Working Condition:<ul><li>Work primarily in an office environment within the Centre at the Broadview, Humewood and Sheppard campuses.</li><li>Flexibility to adjust working hours to accommodate program and service requirements</li><li>The Manager and Supervisor will provide backup coverage for one another.</li><li>Provide backup in the absence of other Program Managers</li><li>Provide occasional On-Call support to the Centre’s 24/7 programs and services</li><li>Other duties and responsibilities as required</li></ul>As a condition of employment, the successful candidate must be fully vaccinated for COVID-19The Centre offers a dynamic work environment and career advancement opportunities. The successful candidate must have a negative criminal reference check and vulnerable sector screening as a condition of employment.In accordance with&nbsp;the&nbsp;Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005,&nbsp;andthe Centre’s Accommodation Policy, accommodation will be provided in all parts of the hiring process. Please make your needs known in advance.The Centre encourages applications from persons who represent the diverse populations we serve.Qualified applicants should send their cover letter and resume by the closing date to:­Human ResourcesAbiona Centre&nbsp;1102 Broadview AvenueToronto, ON M4K 2S5Fax: 416-425-4056OREmail:&nbsp;<a href="mailto:hr@Abionacentre.ca" target="_blank">hr@Abionacentre.ca</a> (please quote "Supervisor, Housing" in the subject line)We thank all applicants, however, only those we select for interview will be contacted.

Abiona Centre

Supervisor, Housing

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, YWCA helps women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.YWCA Toronto is a trailblazing organization dedicated to driving societal transformation by empowering women, girls, and gender diverse people through a feminist, intersectional, and anti-oppressive lens. Rooted in principles of gender and racial equity and committed to poverty reduction, the organization is a trusted collaborator in delivering life-changing programs in shelter and housing, employment and training, leadership development, and advocacy. Each year, through a staff of over 650 and budget of $49 million, YWCA Toronto serves nearly 13,000 individuals from all walks of life, including diverse races, religions, classes, ages, sexual orientations, gender identities, abilities, and immigration statuses. It is within this dynamic environment that YWCA Toronto is seeking a bold, values-driven leader as its next CEO.At the helm of this impactful organization, the CEO of YWCA Toronto serves as its chief steward, champion, and visionary leader. Embodying the values of equity, inclusion, and social justice—and informed by lived experience—the CEO leads with empathy, integrity, and bold conviction. The CEO will work collaboratively with the Board of Directors and the senior leadership team to shape the organizational vision, ensure strong governance, and drive long-term success. The CEO will inspire staff, supporters, and community partners and play a critical role in sustaining and growing YWCA Toronto’s transformative work on behalf of the women, girls, and gender-diverse individuals it serves.As a strategic and operational leader, the CEO will ensure the long-term sustainability and impact of YWCA Toronto by strengthening its financial health, modernizing systems and structures, ensuring the organization is living its values and empowering leaders through a culture of accountability and collaboration. The CEO will cultivate meaningful partnerships across sectors—including donors, government funders, and community partners—to enhance the organization’s programs and services, influence, visibility, and capacity for change. Through balanced, decisive, and evidence-based leadership, the CEO will navigate a critical period of transition while honouring the organization’s legacy, centring the voices and experiences of participants and preparing it for a resilient and impactful future.The ideal candidate is a passionate and visionary leader who is deeply committed to intersectional feminism, equity, diversity, inclusion, and social justice. Possessing strong financial and fundraising acumen, the ideal candidate is a champion of innovation who will lead structural, cultural, and digital transformation to enhance the organization’s overall effectiveness. With proven leadership in the non-profit sector, particularly within multi-service, unionized social service organizations, you will bring strong advocacy skills and a respected public presence. Your communication style would be described as empathetic, transparent, and inspiring, and you are motivated to foster a culture of trust, collaboration, and accountability both within the organization and in the broader community.If you have the dedication, skills, and passion to deliver on YWCA Toronto’s vital mission, please visit&nbsp;<a href="https://boyden.thriveapp.ly/job/2949" target="_blank">https://boyden.thriveapp.ly/job/2949</a> or submit your application and related materials to Michelle Richard and&nbsp;Renée Young at&nbsp;<a href="mailto:ryoung@boyden.com" target="_blank">ryoung@boyden.com</a>&nbsp;and state the title of the position in the subject line of your e-mail.We thank all applicants for their interest, however only those under consideration for the role will be contacted.YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we appreciate the interest of all candidates, only those selected for an interview will be contacted.

YWCA Toronto

Chief Executive Officer

About Us:St. Clare’s Housing is a non-profit housing provider dedicated to creating safe, affordable, and supportive housing for individuals and families who have experienced homelessness. We operate 7 apartment buildings in Toronto’s downtown core, working in solidarity with tenants to ensure long-term, successful tenancies. Our team is committed to social justice and driven by the belief that housing is a human right.Why Work with Us?<ul><li>Competitive Pay: We are a living wage employer.</li><li>Employer-Paid Benefits: Comprehensive medical benefits covered 100% by the employer.</li><li>Meaningful Impact: Work in a values-driven organization committed to social justice and tenant well-being.</li><li>Supportive Work Environment: Join a team that values your contributions and offers opportunities for growth.</li></ul>ACCOUNTABILITYThe Property Manager is accountable to the Senior Property Manager.SUMMARY OF POSITIONThe Property Manager is responsible for steering the ship of the building. This requires knowing the building intimately, supervising its cleaners and maintenance staff, coordinating with trades, and making sure you take a proactive approach to capital repairs and improvements. The property manager also works as part of team to keep tenants housed by coordinating move ins and doing timely and accurate rent collection and subsidy administration. Where appropriate, the Property Manager will work in collaboration with the Community and Partnership Co-Ordinator, the referring agencies and other employees of the building to assist the tenants in the development of a vibrant and healthy tenant community.DUTIESThe duties of the Property Manager fall under the following categories:<ul><li>Financial Management</li></ul>Bookkeeping· Cooperate with the bookkeeper in areas where their respective responsibilities complement and, of necessity, overlap;· Cooperate with the organization’s Auditors when necessary;Rent Collection· Receive rent and make deposits;· Issue late payment notices to tenants;· Prepare arrears reports for the Board;· Administer the lease and Arrears Policy with respect to delinquent accounts;· Issue rent increase and other notices to membersSpending· Ensure all expenditures, including payroll expenditures, are authorized according to the building’s spending policy;· Administer the building’s petty cash fund.Subsidy Program· Administer subsidy program in accordance with program guidelines.2. Property Management· In co-operation with the Maintenance Coordinator, assist in the planning and monitoring of preventative and corrective maintenance programs.· Ensure that routine maintenance is being carried out and inform the maintenance worker and the Board of any shortcomings in this area.· Receive and direct maintenance work requests.· Retain and supervise tradesmen and contractors with proper authorization.· Ensure that maintenance and inventory records are established and maintained.· Administer service and utility contracts.· Key Control· Coordinate maintenance-related aspects of move-ins and move-outs (unit inspections, repairs, cleaning, etc.), following the Vacancy Policy.· Regular walkthroughs of the building with maintenance staff.3. Corporate Services· Prepare reports for Board meetings as required;· Assist the Director of Property Management in the implementation of policies and procedures;4. Personnel· Assist in the hiring and dismissal of maintenance and temporary staff in conjunction with, or as delegated by, the Director of Property Management· Supervise permanent, temporary or part-time personnel.· Participate in the performance evaluations of other staff.5.Property Management Office Administration· Filing (both manual and computer);· General office management6.Community Development· Assist the Community and Partnership Co-ordinators in the establishment and overseeing of mechanisms whereby all tenant concerns are registered and dealt with appropriately;· Assist the Community and Partnership Co-ordinators in the establishment of an effective communication process so that tenants are aware of what is going on in the building· Works in collaboration with the Community and Partnership Co-ordinators to supervise the after hours staff.Qualifications:· Experience in property management or related field, ideally in affordable housing or social housing sectors.· Strong knowledge of building systems, repairs, and maintenance procedures.· Excellent interpersonal skills and experience working with vulnerable populations, including those facing mental health challenges, addiction, and trauma.· Strong organizational and budgeting skills.· Ability to handle emergency situations calmly and efficiently.· Familiarity with Toronto housing regulations and health/safety standards.· Proficiency in MS Office and property management software.· Knowledge of RGiWorking Conditions:1. Location: The Property Manager will work on-site at multiple buildings in Toronto's downtown core, with occasional travel between properties.2. Schedule: This is a full-time position, typically Monday to Friday; however, the Property Manager is expected to be available for emergencies and occasional after-hours work.3. Environment: Work will be conducted both in an office setting and on-site at apartment buildings. The role requires frequent walking, standing, and the ability to inspect building facilities, which may include climbing stairs or ladders and entering maintenance areas.4. Stress Level: Due to the nature of the work and the populations served, the position may involve managing challenging situations with tenants and responding to emergencies or urgent maintenance issues.5. Physical Requirements: The role may require occasional lifting, moving equipment, and overseeing repairs in a hands-on capacity.6. Health &amp; Safety: Compliance with all health and safety standards is mandatory. The Property Manager will be responsible for ensuring a safe working environment for themselves, staff, and tenants.APPLY NOW WITH UPDATED RESUME AND COVER LETTER!Interviews will be conducted on a rolling basis, so don't wait—apply today!Additional Information:Successful candidates must undergo a Vulnerable Sector Screening reference check.We provide accommodations during the recruitment, selection, and interview processes in accordance with the Ontario Human Rights Code. If you need accommodation, please call 437-421-2958.St. Clare’s Housing is an equal opportunity employer and welcomes resumes from individuals reflective of our diverse community. We hire based on merit and are committed to excellence.All new employees are required to be fully vaccinated as a condition of hire, unless exempt on medical or other grounds pursuant to the Ontario Human Rights Code.Thank you for your interest in joining our team. While we appreciate all applicants, only those selected for further consideration will be contacted. Any information obtained during the recruitment process will be used solely for employment purposes.Job Types: Full-time, PermanentPay: $75,000.00-$80,000.00 per yearBenefits:<ul><li>Company pension</li><li>Dental care</li><li>Employee assistance program</li><li>Extended health care</li><li>Life insurance</li><li>Paid time off</li><li>Vision care</li><li>Wellness program</li></ul>Work Location: In person

St.Clares Multifaith Housing Society

Property Manager

ABOUT USSt. Clare’s Housing is a non-profit housing provider dedicated to creating safe, affordable, housing with supports available for individuals and families who have experienced homelessness. We operate 7 apartment buildings in Toronto’s downtown core, working in solidarity with tenants to ensure long-term, successful tenancies. Our team is committed to social justice and driven by the belief that housing is a human right.Why Work with Us?<ul><li>Competitive Pay: We are a living wage employer.</li><li>Employer-Paid Benefits: Comprehensive medical benefits covered 100% by the employer.</li><li>Meaningful Impact: Work in a values-driven organization committed to social justice and tenant well-being.</li><li>Supportive Work Environment: Join a team that values your contributions and offers opportunities for growth.</li></ul>ACCOUNTABILITYReports to the Director, Community and PartnershipFUNCTIONThe Community and Partnership Coordinator (CPC) works in collaboration with the Property Managers and Referring Agencies to facilitate and maintain the St. Clare’s Tenancy Model, “Successful Tenancies – Successful Communities” and to facilitate and maintain healthy partner relationships with our Referring Agencies. The CPC works with partners and within St. Clare’s Community Housing Partnership’s procedures and policies to promote social inclusion and prevent eviction. The CPC provides crisis counseling, brief therapy, support coordination, facilitation, uses mediation skills, and makes referrals and focusses on tenant success.DUTIESCommunity and Partnership· Coordinate a support network that will assist the tenants to maintain a successful tenancy· Use brief therapy and mediation skills, knowledge of community networks and resources to support skills development, promote social inclusion, and prevent eviction· Coordinate supports so that tenants attain personal outcomes and goals· Assist tenants to review their goals with their partner agency and re-evaluate the outcomes on a regular basis.· Promote open communication between all parties involved in the building and partnership· Proactively involve tenants in the discussions and decisions that affect them· Provide information and referrals to tenants and partner agencies, (and coaching if needed,) regarding available services and community resources; support them to access those resources· Support the tenant to advocate for appropriate resources as needed<ul><li>Coordinate community orientation sessions and workshops for tenants; assist with the development and implementation of a Tenant Meetings ; and facilitate monthly meetings to address building and community issues</li><li>Responsible to support tenants who currently do not have a referring agency to support them</li></ul>Partners· Provide leadership to the development and implementation of the St. Clare’s Community Partnership Model.· Work in collaboration with partner agencies in the referral, planning, and move-in process· Work with referring agencies to develop and maintain a transparent and agreed on prioritizing process for vacancies· Liaise with other service providers involved with each tenant and supports tenants to work effectively with their service providers· Work with Partner Agency staff and on-site staff to coordinate the treatment and support team for tenants as needed· Work with the referring agencies in scheduling and supporting delivery of workshops, training sessions, and community development initiatives that involve the tenants.· Work collaboratively with partner agencies to develop and implement strategies to prevent evictions and to create discharge plans if those strategies are not successful· Encourage good coordination of resources and strategies among participating service providers.· Work in collaboration with the partnership and tenants to evaluate the outcomes of the St. Clare’s Community Housing model.Community Development Unit Team Activities· Collect and maintains statistical information on tenants moving in and out.· Develop and administers surveys and questionnaires for all tenants moving in and documents the outcomes of tenants leaving, and periodically during tenancy.· Regularly report activities for consultation and/or direction to his/her peer team and Director on a regular basis (every week or more often if necessary).· Attend office meetings, case consultation meetings, and staff training and development opportunities as required.· Prepare case records, statistical reports and other administrative tasks as required.· May be assigned additional duties which are consistent with these roles:Occupational Health and Safety· Work in accordance with the company health and safety program.· Work in a manner that will not endanger anyone.· Report unsafe situations.· Comply with the OHSA and all relevant regulations.· Report injury or illness immediately.· Help new employees recognize job hazards and follow proper procedures.· Participate in the JHSC if chosen as a workplace representative.REQUIREMENTS:· Master’s degree in social work, psychology, counselling or equivalent education and experience.· 5 years experience working with clients in a face-to-face setting· Experienced in brief counselling and being a catalyst for change· Knowledge of addictions, mental health, homelessness, and disability issues· Knowledge of social service resources in downtown Toronto· Ability to work independently and as part of a multi-agency team· Knowledge of community development· Ability to work from an anti-oppression framework· Experience working with marginalized populations is an assetAPPLY NOW WITH UPDATED RESUME AND COVER LETTER!Interviews will be conducted on a rolling basis, so don't wait—apply today!Additional Information:Successful candidates must undergo a Vulnerable Sector Screening reference check.We provide accommodations during the recruitment, selection, and interview processes in accordance with the Ontario Human Rights Code. If you need accommodation, please call 437-421-2958.St. Clare’s Housing is an equal opportunity employer and welcomes resumes from individuals reflective of our diverse community. We hire based on merit and are committed to excellence.All new employees are required to be fully vaccinated as a condition of hire, unless exempt on medical or other grounds pursuant to the Ontario Human Rights Code.Thank you for your interest in joining our team. While we appreciate all applicants, only those selected for further consideration will be contacted. Any information obtained during the recruitment process will be used solely for employment purposes.

Community and Partnership Coordinator

Position summaryThe Assistant Manager, Casework and Social Support will provide oversight of case workers and staff providing other related support at St. Felix Centre. The Assistant Manager will plan and implement case management activities and liaise with the Manager of Casework and other departments to train staff and build capacity and awareness of case work activities and programming. The Assistant Manager will supervise the case work and social support team to ensure that goals and objectives are met and re-evaluate programs and services to make improvements on an ongoing basis.&nbsp;RESPONSIBILITES<ul><li>Communicate effectively and use a professional approach with all team members, supervisors, community members, and other stakeholders;</li><li>Collaborate with team members to enhance programs and services and troubleshoot issues;</li><li>Identify barriers and provide suggestions to improve accessibility;</li><li>Engage in supportive communication and conflict resolution;</li><li>Maintain positive relationships with other service providers, including but not limited to community partners and emergency personnel;</li><li>Keep professional documentation and records as required;</li><li>Attend and engage in staff meetings and training sessions;</li><li>Follow all operational protocols, including incident and injury reporting;</li><li>Keep informed about and support implementation of all updates to Health and Safety best practices including IPAC and PPE requirements;</li><li>Respond to emails, calls, and other staff communications in a timely manner;</li><li>Direct questions and concerns to the appropriate departments;</li><li>Exercise time management and task prioritization skills;</li><li>Recruit and onboard new staff;</li><li>Develop and facilitate guest activities;</li><li>Monitor and evaluate staff performance and provide ongoing coaching;</li><li>Ensure program compliance with standards and guidelines as defined by the organization and its funding agencies;</li><li>Assist the Manager with department budget and ensure accuracy of expenditure reporting;</li><li>Prepare, submit, and present program reports;</li><li>Facilitate staff meetings and training sessions;</li><li>Work with the Manager to develop and implement program assessment tools;&nbsp;</li><li>Work with the manager to plan and implement strategic program improvements;</li><li>Develop, interpret, and implement program policies and protocols;&nbsp;</li><li>Develop and manage partnerships with community agencies;</li><li>Participate as a representative of the organization at relevant sector tables;</li><li>Attend scheduled shifts;</li><li>Other duties as assigned.&nbsp;</li></ul>EDUCATION<ul><li>Completion of Bachelor Social Work or degree in similar discipline or equivalent work experience in a related field - Lived experience will be considered an asset;</li><li>Completion of the following certificates considered an asset:&nbsp;First Aid, CPR, Overdose response and Naloxone administration, Non-violent crisis intervention, Anti racism and anti-oppressive practice, Food handlers’ certificate, SMIS certificate, Fire Warden training, Toronto Respite Standards;</li><li>Joint health and Safety certification considered an asset.</li></ul>EXPERIENCE<ul><li>Minimum 2 years’ experience working in a similar setting e.g. shelter, respite; supportive housing.</li><li>Minimum 1 years’ experience managing staff in a social service setting;</li><li>Experience facilitating and building partnerships with external agencies;</li><li>Experience with facilitating workshops and leading training.</li><li>Working knowledge of the City of Toronto 24-Hour Respite Site Standards and Toronto Shelter Standards (TSS) an asset;&nbsp;</li><li>Experience working with individuals in a Harm Reduction setting.</li></ul>SKILLS<ul><li>Demonstrated ability to navigate software such as Microsoft Office, Google Suite, Zoom, WebEx, MS Teams etc.;</li><li>Professional documentation;</li><li>Experience working with people experiencing homelessness;</li><li>Experience working with unions is considered an asset;</li><li>Ability to communicate effectively (written and verbal);</li><li>Performance management, including coaching and motivating employees;</li><li>Conflict resolution and de-escalation skills;&nbsp;</li><li>Understanding of anti-oppressive practice.</li></ul>SCHEDULE &amp; DETAILSShift: Tuesday to Saturday (9:00 am - 5:00 pm)Location: 69 Fraser Avenue, 629 AdelaideDepartment: Casework and Social Support /&nbsp;Respite/ Shelter

Assistant Manager, Casework and Social Support

POSITION SUMMARYUnder the guidance of the Program Manager, the Assistant Manager will manage a team of frontline staff within a unionized setting. Responsibilities include scheduling, coaching, performance management, staff development, meeting facilitation, program coordination, and administrative duties. The Assistant Manager collaborates closely with other Assistant Managers and models best practices in alignment with organizational policies and protocols.RESPONSIBILITIES<ul><li>Coordinate weekly staff schedules with the Management team</li><li>Facilitate monthly supervisor meetings and quarterly staff meetings, including scheduling and distributing minutes</li><li>Manage and approve staff timesheets through Dayforce HRIS</li><li>Provide support, coaching, training, and performance management to frontline staff</li><li>Lead by example in maintaining a welcoming, safe, and respectful environment</li><li>Document reports professionally and punctually</li><li>Participate in protocol development and program improvements</li><li>Oversee staff onboarding and offboarding</li><li>Conduct guest restriction reviews and incident investigations, reporting, and follow-up</li><li>Submit WSIB documentation as needed</li><li>Ensure Harm Reduction principles are upheld</li><li>Train staff on overdose response (Naloxone and Oxygen interventions)</li><li>Model de-escalation, boundary setting, and trauma-informed care techniques</li><li>Interpret and apply policies, including collective agreements</li><li>Utilize MS Suite, Microsoft Teams, Zoom, Dayforce HRIS, SMIS, and similar software effectively</li><li>Ensure adherence to health and safety protocols, IPAC, and PPE usage</li><li>Communicate regularly with shift supervisors and staff for support and feedback</li><li>Collaborate with external partners for resources and emergency support</li><li>Oversee daily supervisor tasks and ensure completion</li><li>Prepare required reports and statistics</li><li>Quality Assurance and Standards Implementation</li><li>Program Development and Guest Engagement</li><li>Maintain professional boundaries with clients and staff</li><li>Provide program information to community members as needed</li><li>Attend meetings as requested</li><li>Additional duties as requested</li></ul>Education:<ul><li>Completion of BSW/SSW or similar discipline or equivalent work experience in a related field.</li><li>Lived experience will be considered an asset.</li><li>Certificates and training will be considered an asset or willingness to be trained:&nbsp; First Aid, CPR, Overdose response and Naloxone administration, Oxygen and Opioid overdose, Non-violent crisis intervention, Anti-racism and anti-oppressive practice, Food handlers’ certificate, SMIS certificate, Fire Warden training, Toronto Respite Standards, Toronto Shelter Standards Joint Health and Safety certification.</li></ul>Experience:<ul><li>Minimum 2 years frontline experience delivering services to those experiencing homelessness or precarious housing.</li><li>Minimum 1 years’ experience in a management capacity.</li><li>2+ years in frontline services for homelessness or housing-insecure individuals</li><li>1+ year in a supervisory or management role</li></ul>Skills:<ul><li>Proficient computer skills including email, word processing, MS Suite applications including, Microsoft Teams, SMIS etc.</li><li>Knowledge of the City of Toronto 24-Hour Respite Site Standards [TRS]</li><li>Knowledge of the City of Toronto Shelter Standards</li><li>Knowledge of food safety practices is an asset</li><li>Understanding of anti-oppressive practice</li><li>Anti-Black Racism Awareness Ability to apply creative problem-solving, good judgement and critical thinking skills.</li><li>Ability to prioritize, manage time, and work both independently and within a team.</li><li>Understanding of both theory and practice of Harm Reduction</li><li>Knowledge of verbal de-escalation techniques and conflict resolution</li><li>Knowledge of the contents and proper use of harm reduction kits for inhalation or injection of substances</li><li>High confidence for assessing and responding to overdose due to either Opioids or amphetamines</li><li>Report writing and documentation skills</li><li>Excellent verbal communication including in-person and phone interactions</li><li>Capacity to mentor, inspire, and provide professional development for staff</li></ul>Schedule &amp; Shifts:The services and programs operate 24 hours, as such schedule will include days, overnights and weekends. (7 days a week, across 3 shifts)Shift A: 11:00pm – 7:30amShift B: 7:00am – 3:30pmShift C: 3:00pm – 11:30pm

18 Housing Full Time Jobs