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Position Overview:Christie Ossington Neighbourhood Centre (CONC) is a multi-service community agency committed to supporting individuals facing homelessness, poverty, and systemic barriers. We are currently seeking a Full-Time Kitchen Supervisor to support our Rexdale and Bloor Shelters (3 days at Rexdale and 2 days at Bloor). This role is responsible for overseeing all kitchen operations, including the preparation and delivery of meals while maintaining high standards of food safety, quality, and nutrition.The Kitchen Supervisor will coordinate and support a diverse kitchen team, manage daily workflows, maintain inventory, and contribute to menu planning and development. The ideal candidate brings strong leadership, exceptional organizational skills, and a commitment to providing consistent, nutritious meals for shelter residents.Key Responsibilities<ul><li>Supervise and lead kitchen operations, ensuring meals are prepared on time and meet quality standards.</li><li>Schedule and supervise kitchen staff; manage staffing needs in collaboration with the Manager of Food Services.</li><li>Participate in hiring, training, performance evaluations, and disciplinary processes.</li><li>Maintain a clean, safe, and organized kitchen and food service space, in compliance with public health requirements.</li><li>Contribute to menu planning, food ordering, inventory management, and accurate labelling of food and dietary restrictions.</li><li>Report equipment or facility issues and assist in timely resolution.</li><li>Ensure appropriate portion sizes, food presentation, and dietary accommodations.</li><li>Complete documentation including timesheets, delivery receipts, and meal tracking reports.</li><li>Provide supervision and coaching to staff and trainees to support skill development.</li><li>Assist with collecting resident feedback and improving food services accordingly.</li><li>Support cross-site collaboration and contribute to agency-wide initiatives.</li><li>Other duties as assigned.</li></ul>Required Qualifications<ul><li>2–3 years of supervisory experience in a kitchen or food service setting; unionized environment experience is an asset.</li><li>3–5 years of professional cooking and baking experience, including high-volume food preparation.</li><li>Culinary education and/or Red Seal Certification is an asset.</li><li>Strong planning, time management, and team leadership skills.</li><li>Experience with menu planning, food safety, and training staff or volunteers.</li><li>Commitment to supporting individuals experiencing homelessness through high-quality food provision.</li><li>Preferred : Valid G Driver’s License; willingness to use personal vehicle for food delivery if needed (mileage reimbursed).</li><li>Proficiency in written and verbal communication and organizational documentation.</li></ul>

Christie Ossington Neighbourhood Centre

Full Time Kitchen Supervisor

Christie Ossington Neighbourhood Centre (CONC) is a multi-service community agency committed to supporting individuals facing homelessness, poverty, and systemic barriers. We are currently seeking a Full-Time, Permanent Housing Follow-Up Support Field Supervisor to lead the delivery of mobile case management services for individuals transitioning from homelessness to long-term housing.This role ensures consistent, client-centered service delivery by supervising frontline staff, coordinating referrals, managing a reduced client caseload, and supporting program evaluation and outcomes tracking. The Supervisor plays a key leadership role in helping clients stabilize their housing, improve health and wellness, strengthen life skills, and build long-term independence.Key ResponsibilitiesClient Support &amp; Casework<ul><li>Complete client intakes, conduct home visits, and provide crisis intervention and supportive counseling.</li><li>Develop and monitor individualized case plans to support long-term housing stability.</li><li>Advocate and liaise with landlords, OW, ODSP, COHB, healthcare providers, and community partners.</li><li>Provide life-skills coaching in budgeting, tenant rights, household maintenance, and daily living.</li><li>Maintain accurate and timely case notes and documentation using Salesforce.</li></ul>Team Supervision &amp; Training<ul><li>Provide day-to-day supervision, support recruitment efforts, and participate in interviews.</li><li>Lead onboarding, mentorship, field support, and ongoing training for staff.</li><li>Promote a positive, inclusive team environment based on anti-oppressive principles.</li><li>Support performance management and progressive discipline processes as required.</li></ul>Program Leadership<ul><li>Build and maintain partnerships with housing, healthcare, settlement, and community agencies.</li><li>Facilitate life-skills workshops that promote independence and community integration.</li><li>Lead weekly case conferences to support collaborative service planning.</li><li>Track program outcomes and assist with reporting requirements, including TGRIP.</li><li>Ensure adherence to Hostel Standards, agency policies, and professional conduct guidelines.</li></ul>Qualifications<ul><li>Bachelor’s Degree in Social Work, Psychology, or related human services field.</li><li>3–5 years of program management experience.</li><li>At least 5 years working with vulnerable adults experiencing homelessness, mental health issues, substance use, or related challenges.</li><li>Minimum 2 years of frontline supervisory experience OR equivalent leadership experience with strong service excellence record.</li><li>Knowledge of housing stability models, harm reduction, trauma-informed care, and community development.</li><li>Strong leadership, critical thinking, and conflict resolution skills.</li><li>Experience working within a unionized environment considered an asset.</li><li>Proficiency in documentation, outcome tracking, and case management systems.</li><li>Standard First Aid &amp; CPR certification required (or willingness to obtain).</li><li>Ability to work flexible hours as required.</li></ul>How to ApplyInterested internal candidates should submit a brief expression of interest and updated resume to <a href="mailto:apply.admin@conc.ca" target="_blank">apply.admin@conc.ca</a>&nbsp;by December 20, 2025 with the subject line: “Housing Follow-Up Support Field Supervisor -Bloor” Application. CONC is an equal opportunity employer and strongly encourages applications from equity-seeking communities, including Black, Indigenous, racialized persons, newcomers, LGBTQ2S+ individuals, persons with disabilities, and those with lived experience of homelessness.

Housing Follow-Up Support Field Supervisor

Canadian Council for Refugees

Communications Director

Hours: 35 hrs/week.Range: $56,453-$81,844Location: 30 College Street, TorontoPosition: Regular, Full-time (Unionized)Native Child and Family Services of Toronto, (NCFST) strives to provide a life of quality, well-being, caring and healing for our children and families in the Toronto Indigenous Community. We do this by creating a service model that is culture-based and respects the values of Native people, the extended family, and the right to self-determination and through the integration of holistic, culturally based prevention services that are child centered, family focused, and community driven.At Native Child, we are guided by our purpose: Honoring Our Roots, Embracing Our Future. We are inspired to be and do our best, recognizing the profound impact we have on our communities, our people, and our shared heritage. Our commitment to preserving and celebrating Indigenous culture drives us to be a leading force in our region. Here, you are welcomed into an inclusive and supportive environment that values each individual's contributions and fosters collective success.Why You’ll Love It At Native Child<ul><li>Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.</li><li>Access to Employee and Family Assistance Program.</li><li>A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.</li><li>Learning and Development opportunities to fuel your professional growth.</li><li>Maternity leave top-up</li><li>Generous Paid Vacation and Days-off</li><li>A Culturally rounded environment celebrating our roots.</li></ul>Ready to make an impact:Position Summary: Reporting to the Supervisor, Children Services the Children Service Worker will:Key Responsibilities:1.&nbsp;Navigator within the school system and help to resolve issues that impact student learning (e.g., transitions between schools, suspensions, special education), and help link to educational services and supports to help achieve individual goals for our children;&nbsp;2.&nbsp;Work with school boards to determine student transportation needs.3. Facilitate access to support by providing information and referrals based on individual needs to support/reinforce strengths.4.&nbsp;Identify key service referral contacts and initiate /establish communication and referral protocols with organizations and agencies5.&nbsp;Facilitate the timely exchange of information between schools and societies, including utilizing and providing input as part of the monitoring and evaluation of local Joint Protocols for Student Achievement (JPSA) where they exist&nbsp;6.&nbsp;Leverage existing resources in the education systems through referrals and collaboration (e.g., Aboriginal Education Leads, and Student Success Leads); engagement with First Nations, Inuit and urban Indigenous communities and organizations7.&nbsp;Strengthen relationships among First Nation school authorities, societies and community partners8.&nbsp;Provide eligible children and youth with services and resources as appropriate9.&nbsp;Facilitate information sessions for children, youth, and families pertaining to academic success and resources.&nbsp;10.&nbsp;Build system capacity among society and educational staff on how to better meet educational needs.&nbsp;11.&nbsp;Regular interval report on outcome statistics based on identified criteria.12. Establish program planning, documentation and reporting systems/protocols.13.&nbsp;Develop administrative systems and establish evaluation tools for data collection asprescribed and other (i.e. number of First Nation school authorities).14.&nbsp;Foster communication and linkages with community agencies/organizations to improve access and mitigate barriers to educational services and supports.15.&nbsp;Other related duties and responsibilities as required.Minimum Qualifications and Skills:Experience And Skilled Knowledge Requirements<ul><li>Bachelor’s degree in education or a field related to working with children, youth, families, communities and First Nations, or a combination of education and experience.</li><li> Ontario Teaching Certificate with knowledge of the Educational Act and Special Education Services </li><li>Previous experience in the education sector. </li><li>Knowledge and linkages with the education sector to help resolve issues that may impact student learning. </li><li>Pass a vulnerable Sector police record check. </li><li>Literate in Aboriginal culture(s) and understanding of key cultural values. Knowledge and understanding of the Aboriginal historic context. </li><li>Knowledge of and sensitivity to the life experiences and needs of the youth community.</li><li>Knowledge of Aboriginal culture(s), particularly with respect to the urban Aboriginal population.&nbsp;</li><li> Demonstrated knowledge of child development, developmental challenges, family systems, and mental health services.&nbsp;</li></ul>Preferred Skills/Capabilities&nbsp;<ul><li>Demonstrated knowledge of child development, developmental challenges, family systems, and mental health services. </li><li>Excellent skills in engaging with and working with parents and school-aged children and youth.&nbsp;</li><li> Demonstrated understanding, and commitment to, integrating the NCFST’s Mission and values in to practice, service and relationships. </li><li>Demonstrated understanding of workplace Health and Safety practices and understanding of an employee’s responsibility under current legislation. </li><li>Ability to work effectively with all levels of staff, to maintain effective communication and working relationships, demonstrating strong.&nbsp;</li></ul>*Please note that the successful candidate is required to complete a background check.&nbsp;Work Environment:<ul><li>Standard office environment; minimal physical demands.</li><li>Class G License and access to a vehicle</li></ul>Our Commitment:<ul><li>We are an Equal Opportunity Employer&nbsp;committed to diversity and inclusion and does not discriminate on the basis of any legally protected ground. </li><li>In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Native Child will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required. If you require accommodation during the interview process, please contact Human Resources at&nbsp;<a href="mailto:hrncfst@nativechild.org" target="_blank">hrncfst@nativechild.org</a>.</li><li>We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.</li></ul>Come join our team - and help create a difference in the communityClosing Date: December 26, 2025.&nbsp;

Native Child and Family Services of Toronto

Education Liaison

Competition # 2025-520-CPManager, IES Career Success &amp; Performance-Based Funding (2025-520-CP)Employment Type: Permanent Full-time, Non-Bargaining Unit&nbsp;Work Hours:35 hours/week - This position follows a staggered schedule, including up to two evening shifts per week and two Saturday morning shifts per month&nbsp;Work Setting: Onsite – Limited opportunities to work remotely/Hybrid (2390 Lake Shore Blvd. West, Toronto, ON)Salary:$65,000 – $75,000 annuallyApplication Deadline: December 23, 2025 by 11:59 pmWho We AreWoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.Visit&nbsp;www.<a href="http://www.woodgreen.org/" target="_blank">woodgreen.org</a> to learn more about who we are and to review our&nbsp;<a href="https://www.woodgreen.org/woodgreen-community-services-equity-statement" target="_blank">Equity Statement</a>.We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.&nbsp;Program Overview – Integrated Employment Services Program, Community Programs UnitIntegrated Employment Services is a dynamic, results-driven program within the Community Programs Unit that provides resources, supports, and services to meet the employment needs of job seekers and the hiring demands of employers. Our goal is to help Ontarians achieve sustainable employment by connecting them to meaningful opportunities and guiding them toward skills development and training to reach their career aspirations.As a Manager, IES Career Success and Performance-Based Funding, you will oversee the Career Success Coach team, ensuring exceptional client experiences and strong retention outcomes under the performance-based funding model. You’ll provide staff coaching, operational oversight, and foster collaboration across diverse service leaders and teams—including IES site Managers, Employment Consultants, Job Developers, Finance, and external partners—to deliver holistic, equitable support. This position thrives in a fast-paced, high-volume environment where accuracy, timely follow-up, and inclusive practices are key to helping clients succeed.Reporting to the Senior Manager of Integrated Employment Services, you will play a critical role in aligning team performance with organizational priorities. By driving retention success and ensuring accurate, timely funding claims, you help WoodGreen achieve its vision of delivering the best jobseeker and employer outcomes in Canada while advancing equity and innovation in service delivery.What You Will DoOverall Accountability<ul><li>Ensure funder key performance indicators (KPIs) and performance-based funding targets by ensuring accurate, timely monitoring and claims submission.</li><li>Partner with IES Managers to optimize end-to-end client experiences and streamline processes across sites.</li><li>Lead staff teams in the implementation of career success coaching and performance-based funding processes, adhering to all WoodGreen and WCG policies and guidelines. These include pre-monitoring activities such as workshops and client meetings to set up the client for retention success.</li></ul>Staff Management<ul><li>Provide supervision, coaching, and regular 1:1 sessions to ensure quality service, caseload management, and documentation accuracy.</li><li>Manage recruitment and onboarding for Career Success Coaches and Program Assistant(s), embedding equity and inclusion in all processes.</li><li>Support staff in resolving complex client issues, employer challenges, and crisis interventions to prevent job loss.</li></ul>Operational Oversight &amp; Quality Assurance<ul><li>Ensure compliance with WCG guidelines and WoodGreen SOPs for retention services and funding claims.</li><li>Conduct audits of data and documentation; monitor caseloads and balance workloads based on client complexity.</li><li>Review and approve monthly risk forecasts and ensure proper administration of monitoring documentation.</li></ul>Performance Management &amp; Reporting<ul><li>Track retention outcomes at 1, 3, 6, and 12 months; develop strategies to improve performance where needed.</li><li>Analyze data to identify trends and risks; prepare reports and present results to leadership and funders.</li><li>Ensure timely and accurate submission of all required performance reports.</li></ul>Client &amp; Employer Services Leadership<ul><li>Guide and support staff in client motivation, issue resolution, and employer relations to maintain job stability.</li><li>Promote collaboration between Career Success Coaches, Employment Consultants, and Job Developers for holistic support.</li><li>Oversee rapid reemployment interventions for clients who lose employment, ensuring timely referrals and follow-up.</li></ul>Training &amp; Staff Development<ul><li>Ensure completion of mandatory training and identify skill gaps in areas such as documentation and coaching.</li><li>Develop and deliver onboarding and professional development plans tailored to team needs.</li><li>Facilitate ongoing learning that strengthens cultural competency and inclusive practices.</li></ul>Stakeholder Collaboration<ul><li>Build strong relationships with each IES site Manager and their teams to collaborate successfully on delivering all career success and performance-based funding processes. </li><li>Build strong partnerships with other internal and external stakeholders. </li><li>Work with Toronto Employment and Social Services Caseworkers to develop integrated support plans for clients with complex needs.</li><li>Maintain employer partnerships to support issue resolution and long-term client success.</li></ul>Administrative &amp; Other Responsibilities<ul><li>Create and manage staff schedules, including staggered hours and weekend coverage.</li><li>Ensure compliance with organizational policies, DEI commitments, and privacy standards.</li><li>Contribute to continuous improvement projects and new program model development.</li></ul>What You Bring to the Team<ul><li>Degree or diploma in Social Work, Social Service Work, Human Resources, Business, Community Development, Psychology, or related field.</li><li>Training or certification in career development, coaching, workforce development, or integrated employment services is an asset.</li><li>Strong knowledge of IES/WCG service guidelines, FFIA System, CaMS System, documentary evidence requirements, and performance-based funding models (or ability to learn quickly).</li><li>Minimum 3–5 years of experience in employment services, social services, workforce development, or related fields.</li><li>Minimum 2 years of supervisory or team lead experience in a high-volume, client-facing environment (or equivalent combination of leadership responsibilities).</li></ul>What Will Set You Apart<ul><li>Experience leading and/or working within a unionized labour environment is an asset. </li><li>Deep understanding of job retention, career development, employer relations, and employment barriers faced by diverse populations.</li><li>Supervisory, leadership, or team management training preferred.</li><li>Exceptional organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.</li><li>Proven ability to coach staff, build teams, and lead performance improvement initiatives.</li><li>Strong analytical skills and data literacy, including experience with CRMs, CaMS, Microsoft Office, and reporting tools.</li><li>Demonstrated commitment to equity, diversity, inclusion, anti-racism, and culturally responsive service delivery.</li><li>Excellent interpersonal, verbal, and written communication skills.</li><li>Comfortable managing employer relationships, handling conflict, and resolving workplace issues.</li><li>Highly ethical, compassionate, purpose-driven, and committed to client success.</li><li>Ability to travel and work at multiple WoodGreen IES offices throughout each week. </li><li>Able to work staggered shifts including up to two evenings per week and up to two Saturday mornings per month.</li></ul>WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People &amp; Culture representatives at <a href="http://careers@woodgreen.org/" target="_blank">careers@woodgreen.org</a> of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.This public job posting uses AI-powered tools to screen, assess, or select applicants.

WoodGreen Community Services

Manager, IES Career Success & Performance-Based Funding (2025-520-CP)

Bain Apartments Co-operative Incorporated&nbsp;Operations Co-ordinator&nbsp;Job Description&nbsp;The Bain Apartments Co-operative Incorporated is a vibrant 260 unit member-led housing coop located in the heart of Toronto’s Riverdale neighbourhood. Our community is multicultural and full of diversity.&nbsp; We are looking for an energetic, full time, experienced, Operations Coordinator to join our amazing Management team. This position offers a varied portfolio including communications, administrative support, project co-ordination, and liaising with staff, the board of directors, and members of the co-op. To learn more about Bain Apartments Co-op, please see our website: <a href="http://www.bainco-op.ca/" target="_blank">www.bainco-op.ca&nbsp;</a>The Operations Co-ordinator&nbsp;is the frontline staff person for the co-op for its members and the public.&nbsp; It requires excellent organizational skills and communications skills.&nbsp;Key responsibilities:&nbsp;<ul><li>Receive and respond to inquiries from members of the Co-op as well as members of the community at large </li><li>Administrative support to the General Manager and staff team </li><li>Liaise between staff, members and the maintenance department </li><li>Preparing and printing packages as required for several regularly-scheduled meetings: background memos, correspondence and related documentation </li><li>Attend monthly meetings in the evening and take minutes if required </li><li>Researching, interpreting policies and by-laws, legislation as it relates to the co-op </li><li>Coordinate unit rentals, maintain waitlists with high level of accuracy and confidentiality </li><li>Responsible for Community Centre bookings </li><li>Prepare and distribute monthly bulletin </li><li>Maintaining Co-op website </li><li>General administrative duties including photocopying, mail distribution, file and list maintenance </li><li>Depending on the needs of the Co-operative, this role and its duties may be modified.&nbsp;</li></ul>The Successful Candidate will have:&nbsp;<ul><li>Minimum 3 years in administrative position, or commensurate experience </li><li>Good understanding of Housing Co-operatives and how they function </li><li>Exceptional interpersonal skills to interface with a very diverse community and the staff team while maintaining a high level of confidentiality in all interactions </li><li>Experience coordinating complex projects and events </li><li>Strong time and workload management skills </li><li>Excellent research skills interpreting policies and by-laws </li><li>Organized and energetic with demonstrated experience in performing administrative duties </li><li>Exemplary written and verbal communication skills </li><li>Creative problem-solving skills </li><li>Proficient in MS Office and Excel&nbsp;</li></ul>Assets<ul><li>Experience using HMWorx or other property management software </li><li>Prior experience in non-profit housing sector </li><li>Previous training in NVC or group process would be helpful </li><li>Experience working with volunteer committees or board of directors </li><li>Ability to work remotely if required&nbsp;</li></ul>Hours:&nbsp; Monday-Friday 9am-5pm, 40 hours per week with some evenings&nbsp;Salary:&nbsp; Starting at $25 per hour&nbsp;Excellent benefits package after successful completion of a 3 month probationary period:&nbsp; After successful completion of a 3 month probationary period&nbsp;Target start date:&nbsp; As soon as possible&nbsp;Please send resume and cover letter by January 16, 2026 to:&nbsp;<a href="mailto:resumes@100bain.com" target="_blank">resumes@100bain.com</a> with Operations Coordinator in the header.&nbsp; No phone calls please.&nbsp;Bain Co-op is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.&nbsp; We thank all applicants but only candidates selected for an interview will be contacted.&nbsp;

Bain Apartments Cooperative Inc.

Operations Coordinator

Intake and Triage CoordinatorDate Posted: 12/11/2025 Req ID: 46389 Faculty/Division: UofT Scarborough Department: UTSC:AccessAbility Services Campus:&nbsp;University of Toronto Scarborough (UTSC) Position Number: 00058442About us: The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.AccessAbility Services provides and coordinates services and programs that empower students with disabilities to maximize their educational potential and ensure that all students with disabilities can freely and actively participate in all facets of University life. We value diverse abilities as a source of strength and knowledge and are committed to promoting a culture of inclusion. The department works to increase awareness of inclusive values among all members of the University community while building strong student success.This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (<a href="https://governingcouncil.utoronto.ca/secretariat/policies/equity-diversity-and-excellence-statement-december-14-2006" target="_blank">Statement on Equity, Diversity &amp; Excellence</a>). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.Your opportunity: In this role, you will work collaboratively within a dynamic, multi-disciplinary team to provide holistic accommodations services and supports to students with disabilities. You will play a key part in ensuring an efficient intake and registration process, reviewing and assessing confidential medical and psychological documentation, and determining and implementing appropriate interim accommodations. You will liaise regularly with faculty, instructors, external service provides, community agencies, and internal university partners to support the effective delivery of accommodations and related services.&nbsp;Core responsibilities include assessing eligibility of students to access services, processing registrations and planning and implementing interim accommodations based on each student’s disability-related needs and strengths. You will also supervise front-line staff who provide support services to students, which include booking appointments, responding to enquiries regarding services and assisting with the arrangement of accommodations.Your responsibilities will include:<ul><li>Checking eligibility of students to access services</li><li>Applying the established Ontario Human Rights Commission (OHRC) Guidelines on Accessible Education to determine reasonable accommodations</li><li>Reading and assessing medical information to develop accommodations for students</li><li>Liaising with an inter-disciplinary support team on the best approach to provide student care and service</li><li>Advising course instructors and staff on student accommodations issues</li><li>Overseeing day-to-day service delivery requirements and operational needs (of front-line services)</li><li>Developing and revising business methods that support administrative workflow and objectives</li><li>Directing the activities of a group of staff-appointed employees all performing a similar function</li></ul>Essential Qualifications:<ul><li>Master's Degree in Social Work, Counselling, Education and/or a relevant disability-related field such as rehabilitation services, or equivalent combination of education and experience.</li><li>Minimum four years of related experience working with adults with learning and mental health disabilities with co-morbid conditions, including two years of experience completing intake and registration for students with disabilities, assessing a range of medical documentation and developing and implementing interim accommodations in a post-secondary or student services environment</li><li>Must have experience reviewing clinical documentation, including psycho-educational testing reports and psychological evaluations</li><li>Demonstrated experience dealing with persons in emotional distress or conflict</li><li>Experience supervising a small team and overseeing the planning and workflow of administrative support services (i.e. supporting front desk intake and registration services)</li><li>Excellent computer proficiency and experience working with Microsoft Word, Excel, PowerPoint, as well as scheduling and data management software (i.e. Clockwork)</li><li>Knowledge of service provision for students with hearing and visual disabilities</li><li>Must be committed to the principles of equity, diversity and inclusion and be able to demonstrate an understanding of the implication of disabilities as they relate to students' success at university</li><li>Demonstrated understanding of the strengths and challenges of youth and adults with mental health and learning disabilities and have knowledge of cultural views of disability</li><li>Excellent reading, oral and written communication skills, including presentation and facilitations skills</li><li>Sound critical-thinking and interpersonal skills</li><li>Demonstrated ability to synthesize knowledge and display sound judgement, attention to detail and a high degree of accuracy and ability to respond calmly and efficiently in crisis situations</li><li>Ability to work effectively both independently and within an inter-disciplinary team</li><li>Ability to exercise initiative, tact, discretion, problem-solving skills and work in a fast-paced environment</li><li>Knowledgeable about general academic structure of a University and specific requirements of academic courses and programs</li><li>Applicants are expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and work environment</li></ul>Assets (Nonessential):<ul><li>Knowledge of assistive technology to support reading and writing (including voice recognition, text-to-speech, scheduling and organizational software)</li></ul>To be successful in this role you will be:<ul><li>Adaptable</li><li>Approachable</li><li>Communicator</li><li>Organized</li><li>Problem solver</li><li>Resourceful</li><li>Tactful</li><li>Team player</li></ul>Notes:<ul><li>Please note that the working hours for this position are Monday, Tuesday, Thursday 8:30AM - 4:30PM; &nbsp;Wednesday 9:30AM - 7:00PM; Friday 8:30AM - 4:15PM</li><li>Please apply to this posting through this link: <a href="https://www.socialworkjobs.ca/job/2001240/intake-and-triage-coordinator-/" target="_blank">https://www.socialworkjobs.ca/job/2001240/intake-and-triage-coordinator…</a></li></ul>Closing Date: 01/11/2026, 11:59PM ET Employee Group: USW&nbsp; Appointment Type: Budget - Continuing&nbsp; Schedule: Full-Time Pay Scale Group &amp; Hiring Zone: USW Pay Band 13 -- $86,340. with an annual step progression to a maximum of $110,415. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.&nbsp; Job Category: Administrative / Managerial&nbsp;Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.Diversity StatementThe University of Toronto embraces Diversity and is building a&nbsp;culture of belonging that increases our capacity to effectively&nbsp;address and serve the interests of our global community. We&nbsp;strongly encourage applications from Indigenous Peoples,&nbsp;Black and racialized persons, women, persons with&nbsp;disabilities, and people of diverse sexual and gender identities.&nbsp;We value applicants who have demonstrated a commitment to&nbsp;equity, diversity and inclusion and recognize that diverse&nbsp;perspectives, experiences, and expertise are essential to&nbsp;strengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see&nbsp;<a href="http://uoft.me/UP" target="_blank">http://uoft.me/UP</a>.Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact&nbsp;<a href="mailto:uoft.careers@utoronto.ca" target="_blank">uoft.careers@utoronto.ca</a>.

University of Toronto Scarborough

Intake & Triage Coordinator

FULL TIME, REGULAR POSITION SALARY RANGE: $71,709 - $84,364Benefits include: • Extended Health and Dental benefits including Life, AD&amp;D and LTD • Healthcare of Ontario Pension Plan (HOOPP) • Employee Assistance Program (EAP) • Paid time off (vacation, sick and personal days) • Professional development time and fundsSouth Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.As a member of a multi-disciplinary agency, the Social Worker – MSW will provide therapy/counselling, crisis support, case management, group facilitation, as well as participate on community development initiatives. The focus of this role is to offer trauma-informed care to clients with multiple chronic conditions impacted by the social determinants of health. Language capacity and ability to support the Cantonese and/or Mandarin speaking, as well as English speaking communities, is a requirement. This position is expected to work onsite.Responsibilities: Counselling/Therapy • Conduct client intake, including an initial assessment, responding to crisis situations and referring clients to resources • Perform clinical assessment of clients (individuals, couples and families) • Develop client focused service plans, including goals, tasks required to achieve goals, clearly outlining client responsibilities, and the responsibilities of others within their circle of care, in a defined timeframe • Provide counselling services in areas including, but not limited to grief, suicide prevention, health related matters, couples relations, depression, anxiety, and gender-based, age specific, race or immigration related abuse • Provide counselling support during crisis intervention and settlement support as needed • Build client capacity in essential life skills including, but not limited to conflict resolution, communication skills and assertiveness training • Advocate for client rights and benefits as individuals, groups or communities • Review intervention plans to ensure progress towards established goals • Terminate service when goals are achieved • Arrange case conferences as appropriate Case Work • Ensure proper client registration • Perform functional assessments of clients • Identify and assess client needs • Plan appropriate interventions • Liaise with other relevant community and government agencies to provide appropriate services to clients • Build client capacity to problem solving, find and access appropriate services in their community • Advocate for individual and collective client rights and needs as appropriate • Monitor client progress towards established goals • Review intervention strategies to ensure progress towards goals • Terminate service when goals achieved Group Work, Health promotion and Education • Identify client needs that are best addressed through group-based interventions • Support post-partum group • Collaborate with colleagues and partners to plan and facilitate group sessions and required supports for specified groups • Evaluate effectiveness of group sessions/group process towards achieving established goals • Plan and deliver specific group sessions as requested by other community agencies, or SRCHC staff • Collaborate within own team and with other teams across the organization to identify and provide health education to target groups Administration/Organizational Functions • Maintain up-to-date client files as specified in the organization’s policy • Participate as a team member in all team functions • Ensure timely completion of all administrative tasks • Develop and maintain professional competence Community Work • Network with other professionals/agencies in the community to exchange information and ideas about community need • Identify the needs of the community • Prioritize the needs of the community • Develop, implement and evaluate programs to meet clients’ needs • Participate in community development project/committees in community/community events • Increase community awareness of SRCHC services by informing individual/agencies of centre services or client needs • Organize community events • All other duties as requiredQualifications: • Masters of Social Work (MSW) from a recognized university • 3-5 years of experience in a community-based human service organization • Member in good standing with the Ontario College of Social Workers and Social Service Workers • Fluency in Cantonese and/or Mandarin required • Thorough knowledge of and proficiency in current assessment and psychosocial counselling techniques for individuals, families and groups • Thorough knowledge and understanding of trauma-informed social work practice • Excellent knowledge of mental health issues, particularly within equity deserving communities • Experience working with post-partum clients • Ability to deal effectively in the prevention and management of crises • Thorough knowledge and understanding of community resources • Strong group facilitation skills • Demonstrated ability to work in a multi-disciplinary team environment • Respect for diversity, equity, anti-racism and accessibility with the ability to work collaboratively and positively with others • Proficiency in the use of computer technology and various software applications • Strong verbal and written communication skills • Excellent interpersonal skills • Police clearance documentation will be required for employment • Proof of double COVID-19 vaccination status will be required for employmentThis posting is for an existing vacancy.Internal applicants please apply by Friday, December 19, 2025 at 12:00 p.m. (noon).This position remains open until filled.Please mail in your cover letter and resume in confidence to: The Hiring Committee – Social Worker – MSW South Riverdale Community Health Centre 955 Queen Street East Toronto, ON M4M 3P3Or by email to: <a href="mailto:humanresources@srchc.com" target="_blank">humanresources@srchc.com</a>.Please enter “Social Worker – MSW” in the subject line of your email.No faxes, phone calls, or requests to meet please. This is a bargaining unit position with CUPE Local 5399. SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. SRCHC is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted. SRCHC encourages applicants who are racialized (IBPOC) and/or applicants who face any barriers as a result of systemic discrimination to apply for this position. SRCHC encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.

South Riverdale Community Health Centre

Social Worker – MSW

<h2>The Opportunity</h2>The VHEC is actively searching for a skilled and dynamic Administrator to join our dedicated team in January 2026. This pivotal role involves a commitment of approximately 36.5 hours per week.&nbsp; As the Administrator, you will be instrumental in maintaining the overall efficiency of our organization by overseeing key areas such as office management, reception, school program scheduling and various critical administrative tasks. Your contributions will directly support our mission of Holocaust education and human rights, making you an invaluable part of our team. If you are a motivated and detail-oriented professional with a passion for making a positive impact, we invite you to apply and be a key player in our mission at the VHEC.<h2>Benefits &amp; Perks</h2><ul><li>Competitive benefits package</li><li>10 health days/year</li><li>Early closure on Fridays</li><li>2 weeks of vacation&nbsp;</li><li>December holiday shutdown (1 week)</li><li>Observation of Jewish holidays in addition to statutory holidays (as many as an additional 10 paid days off a year)&nbsp;</li></ul><h2>About You&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</h2>You are an experienced professional with an undergraduate degree, ready to contribute your skills to the impactful work of the VHEC. With 2-3 years of proven expertise in office administration and management, you possess excellent verbal and written English language skills. Proficient in various software, including the Microsoft Office suite, office administration tools, and database systems like Raiser's Edge, you showcase strong computer skills. Known for meeting deadlines and efficiently managing multiple tasks, you are detail-oriented and tech-proficient.Your organizational prowess effortlessly coordinates office calendars, supports executive personnel, and ensures smooth day-to-day operations. Committed to providing exceptional client care, you excel in reception duties, greeting visitors with warmth and professionalism. Your interpersonal skills are second to none, enabling positive liaisons with staff, volunteers, vendors, and program partners. Committed to teamwork, active listening, empathetic communication, and conflict resolution, you bring a professional approach to all interactions. Administrative and clerical tasks are your forte, supporting both daily operations and forward planning. A background or interest in museum education and programming is an asset, as is a commitment to promoting human rights and social justice.<h2>Responsibilities&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</h2>Reporting to the Associate Managing Director, the Administrator will be responsible for the following duties:Office Management<ul><li>Be the primary staff person responsible for opening and closing the VHEC</li><li>Ensure that public spaces, including exhibition areas, the library, lunchroom and reception, are neat and tidy, implementing proactive measures for effective office management</li><li>Coordinate office calendar, room bookings, and set-up for internal meetings</li><li>Troubleshoot office equipment and liaise with IT consultants for regular maintenance and interim matters</li><li>Update manuals (administrative, tech, security) as needed</li><li>Responsible for the storage and scheduled destruction of administrative records (onsite and offsite)</li><li>Record minutes at staff meetings and other meetings when required</li><li>Independently update and maintain the MailChimp audience list</li></ul>Reception<ul><li>Serve as the critical initial point of contact between the VHEC and the general public</li><li>Be the primary staff person responsible for answering phones, checking voicemail, and changing outgoing messages as needed</li><li>Ensure all telephone and email interactions are professional and positive, representing the VHEC well to clients and supporters</li><li>Respond to email inquiries on <a href="mailto:info@vhec.org" target="_blank">info@vhec.org</a> and forward specialized requests to the appropriate staff</li><li>Manage mail, including sending tribute cards as per donor specifications</li><li>Inform development staff of significant donations and send out corresponding acknowledgement letters</li></ul>Visitor Services<ul><li>Provide client care and visitor services, ensuring a welcoming environment for all visitors</li><li>Open and close the exhibitions and display equipment daily</li><li>Track daily visitors and record visitor figures</li><li>Manage event ticket sales and RSVPs, including virtual programs</li><li>Assist with library book sign-out and searches in the absence of the Librarian&nbsp;</li><li>Handle book sales (in person and online), taking payments, and updating inventory accordingly</li><li>Assist Holocaust restitution volunteers with certifying restitution documents and client care</li></ul>Database TasksUsing Raiser’s Edge:<ul><li>Collaborate with the Finance Administrator to update and maintain the donor database</li><li>Schedule reminders for recurring donations and process monthly and annual contributions</li><li>Record and process donation payments</li><li>Create targeted donor lists for campaigns, events, and publications</li><li>Generate, print, and send tax receipts</li></ul>Other tasks:<ul><li>Review and verify reimbursement forms submitted by team members</li><li>Monitor payment schedules to ensure vendors are paid promptly</li><li>Print and send tribute cards using the FileMaker database</li><li>Update and maintain the FileMaker database</li></ul>Light Financial Duties<ul><li>Coordinate authorized cheque signatories as required and prepare, write, and mail cheques</li><li>Serve as backup to Finance Administrator to receive and file invoices, preparing basic coding</li><li>Manage, track, and reconcile petty cash, providing monthly reports to the Finance Administrator</li><li>Process credit card transactions</li><li>Prepare and mail annual endowment and multi-year pledge reminder letters and statements</li></ul>Bookings<ul><li>Serve as the first point of contact for school tour and outreach speaker requests</li><li>Manage the scheduling of educational resource loans, including book sets and discovery kits</li><li>Coordinate registrations and send confirmations for VHEC-administered symposia programs and teachers’ conferences</li><li>Schedule appointments to support survivor services and the Holocaust restitution volunteer&nbsp;</li><li>Assist in the oversight of school programs, ensuring smooth logistics for the arrival of docents, speakers, and schools, setting out materials, and handling payments</li><li>Manage the scheduling of school tours and maintain the school tour booking calendar</li></ul>Procurement<ul><li>Order supplies for office, kitchen, library and archives, exhibitions etc.</li><li>Advise the Designer of any special stationery requirements</li><li>Replenish bookstore inventory as required</li></ul>Other Duties:<ul><li>Perform other duties as reasonably required</li></ul><h2>Experience</h2><ul><li>A minimum of 2-3 years of hands-on experience in office administration and management.</li><li>A bachelor’s degree, preferably in business administration, management or a related field, would be an asset.</li><li>Experience in donor database management (preferred).</li><li>Experience in the educational or non-profit sector (preferred).</li></ul><h2>Skills</h2><ul><li>MS Office Suite, particularly Outlook, Word &amp; Excel&nbsp;</li><li>Strong verbal and written English</li><li>A minimum of 35 words per minute accurate typing speed</li><li>Project management platforms (Eg: Asana)</li><li>File management systems (Eg: FileMaker Pro)</li><li>Donor database management (Eg: Raiser’s Edge)</li><li>Email marketing platform (Eg: MailChimp)</li><li>MS Teams or similar video conferencing software</li><li>PDF editors&nbsp;</li><li>Accurate data entry</li><li>Google calendar management</li><li>Basic IT troubleshooting</li><li>Square payment platform and equipment</li></ul><h2>How to Apply &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</h2>If this sounds like you, we would love to hear from you!Please email your cover letter and resume in one file to&nbsp;<a href="mailto:jobs@vhec.org" target="_blank">jobs@vhec.org</a>&nbsp;quoting Administrator in the subject line.&nbsp; Applications will be accepted until the position is filled.Your application will be handled with utmost discretion and confidentiality. All applicants will receive an automated email response confirming receipt of their application submission.&nbsp;Please note that only applicants shortlisted for an interview will be contacted.&nbsp; While we are accepting applications throughout December, the VHEC will be closed from December 24 to January 5. Only shortlisted applicants will be contacted after January 5.The VHEC is an equal opportunities employer and encourages applications from Canada’s federal job equity groups: women, Aboriginal peoples, persons with disabilities and members of visible minorities.&nbsp;We sincerely thank all applicants for their interest in the VHEC.&nbsp;

Vancouver Holocaust Education Centre

Administrator

<h3>Job Description</h3>Job Posting: &nbsp;Manager, Donor, Data &amp; Gift ProcessingType: Full-Time, Permanent position&nbsp;Location: Ottawa&nbsp;Salary Range: $81,000-$102,100 per year, with a hiring range of $81,000-$91,000Posting Date: December 01, 2025Application Deadline: December 15, 2025 &nbsp;Expected Start Date: January 26, 2026Background &nbsp;The Ottawa Food Bank is seeking strategic, collaborative, and purpose-driven Manager, Donor, Data &amp; Gift processing to lead and enhance donor data management and gift processing functions. This newly created role reflects the organization’s continued growth and commitment to operational excellence in support of our mission to fight hunger and nourish communities.&nbsp;While gift processing was previously overseen within Finance &amp; Accounting, the integration of donor data management and gift processing under one portfolio recognizes the need for dedicated leadership to ensure efficiency, accuracy, and strategic oversight. The Manager will play a key role in building scalable systems, improving data integrity, and ensuring that every donor interaction is supported by reliable information and seamless processes.&nbsp;As a trusted partner across teams, the Manager will help shape a best-in-class donor experience, enabling stronger relationships, deeper engagement, and greater impact for the communities we serve.About Us&nbsp;The Ottawa Food Bank is the leading emergency food provider in the National Capital Region, supporting a network of nearly 100 community food programs. Each year, we respond to more than 556,000 visits, of which 37% are children, reflecting the ongoing and urgent need across our community.&nbsp;Through the generosity of our donors, partners, and volunteers, we distribute approximately 8.3 million pounds of food annually, ensuring equitable access to nutritious food for individuals and families facing food insecurity throughout Ottawa. &nbsp;SUMMARY&nbsp;Reporting to the Director of Finance &amp; Administration, the Manager, Donor, Data &amp; Gift Processing provides strategic leadership for all donor data management and gift processing activities at the Ottawa Food Bank.&nbsp;This new role reflects our organization’s growth and need for dedicated leadership to strengthen data governance, enhance system performance, and ensure a seamless donor experience.&nbsp;The Manager oversees a small team, leads the transition to Raiser’s Edge NXT, and acts as a key connector between Fundraising, Finance, and external partners to drive efficiency, accuracy, and strategic insight&nbsp;MAJOR RESPONSIBILITIES&nbsp;Leadership &amp; Team Management&nbsp;<ul><li>Provide strategic and operational leadership to a team of three, including the Database Officer and Gift Processing Coordinator. </li><li>Establish clear goals, performance standards, and performance indicators for each team member, review progress quarterly, and document outcomes in alignment with organization objectives. </li><li>Drive transformation and continuous improvement by leading automation, workflow redesign, and system integration initiatives. </li><li>Foster a culture of accountability, collaboration, and continuous improvement. </li><li>Promote knowledge sharing and self-sufficiency among Raiser’s Edge users. </li><li>Represent the team in cross-functional and leadership meetings.&nbsp;</li></ul>Gift Processing &amp; Donor Experience&nbsp;<ul><li>Provide strategic leadership and oversight of all gift processing activities, ensuring workflows are efficient, accurate, and donor-centered. </li><li>Design and refine internal and external processes to meet high service standards, including timely receipt, acknowledgements, and resolution of donor inquiries. </li><li>Monitor and evaluate the performance of third-party gift processing vendors, conducting regular reviews, and ensuring accountability. </li><li>Take the lead on implementing recommendations resulting from the ongoing Gift Processing Life Cycle Assessment, translating findings into actionable process, technology, and workflow improvements that strengthen efficiency and donor experience. </li><li>Oversee donor acknowledgements, ensuring timeliness, accuracy, and efficiency through automation and technology enhancements </li><li>Lead recurring donor management, including handling failed payments, updating payment methods, and tracking donor retention. </li><li>Collaborate with Finance to ensure accurate monthly and year-end reconciliation of donation revenue. </li><li>Ensure full compliance with CRA receipting standards, internal audit controls, and donor data privacy regulations. </li><li>Develop and enforce SOPs for handling exceptions such as refunds, duplicate transactions, and donor corrections. </li><li>Create a strategic roadmap for gift processing operations, evaluating in-house, outsourced, and hybrid models. </li><li>Implement quality control processes and produce monthly reports on gift volumes, error rates, and turnaround times.&nbsp;</li></ul>Raiser Edge Data Management &amp; System Integration&nbsp;<ul><li>Serve as the lead authority on Raiser’s Edge and related fundraising technologies, ensuring data accuracy and system reliability. </li><li>Lead the transition to Raiser’s Edge NXT Cloud, managing internal stakeholders, vendors, and consultants. </li><li>Oversee the implementation of recommendations resulting from the current assessment of direct mail segmentation and data pulls, translating findings into practical system improvements, automation solutions (e.g. Poer Automate, Power Platform), and improved data workflows that support efficient and targeted fundraising. </li><li>Oversee configuration, testing, and rollout of system updates and integrations. </li><li>Guide strategic decisions on system use, access, and training to maximize efficiency. </li><li>Oversee and support integrations between Raiser’s Edge and third-party platforms including Import-O-Matic, Merge-Omatic, Omatic Cloud, automatic gift scanning and processing tools, Raisin, Payment processors (e.g.BBMS) current and emerging online donation platform, and internal systems.&nbsp;</li><li>Stay current with Blackbaud best practices and product developments. </li><li>Support evaluation of new fundraising technologies for compatibility and alignment with data standards. </li><li>Maintain a centralized knowledge base for procedures and best practices.&nbsp;</li><li>Other tasks and duties as per job description (attached)&nbsp;</li></ul>KNOWLEDGE AND COMPETENCIES&nbsp;<ul><li>Demonstrated expertise in gift processing, CRA compliance, and donor data management. </li><li>Advanced proficiency with Raiser’s Edge (Database View &amp; NXT), ImportOmatic, and related tools. </li><li>Proven leadership and project management experience with the ability to lead staff, manage cross-departmental initiatives. </li><li>Strong analytical and technical skills to develop reports, dashboards, and data insights using tools such as Power BI. </li><li>Excellent communication, collaboration, and problem-solving abilities. </li><li>Strategic mindset with attention to detail, continuous improvement, and operational excellence.&nbsp;</li></ul>EDUCATION AND EXPERIENCE&nbsp;<ul><li>Bachelor's degree in information systems, Business Administration, Data Analytics, Nonprofit Management, or related field. </li><li>6+ years of progressive experience in nonprofit operations, donor database management, or gift processing. </li><li>2+ years of leadership experience overseeing staff, systems, or cross-functional projects. </li><li>Experience with data migration, automation, and system integration is considered an asset. </li><li>Professional certifications in data management or nonprofit technology are assets.&nbsp;</li></ul>PROBLEM-SOLVING&nbsp;The incumbent applies analytical and strategic judgment to diagnose and resolve complex issues related to data accuracy, system integration, and compliance.&nbsp;Anticipates risks, identifies root causes, and implements preventive measures that enhance reliability and donor trust.&nbsp;SUPERVISION&nbsp;Provides strategic direction and hands-on oversight to direct reports, setting clear goals, coaching staff, and fostering a culture of accountability, collaboration, and continuous improvement.&nbsp; Promotes a donor-centered culture, ensuring all interactions reflect the Ottawa Food Bank’s professionalism, responsiveness, and values.&nbsp;WORKING ENVIRONMENT AND TRAVELThis is a full-time position, typically scheduled from Monday to Friday. Work is normally performed in an office environment with occasional remote work, as agreed to with your direct supervisor. Travel is not generally required. &nbsp;&nbsp;PHYSICAL AND MENTAL REQUIREMENTS&nbsp; &nbsp;Limited physical activity is required to perform the duties of the position. The position requires considerable, prolonged concentration, attention to detail, planning and prioritizing, and numeracy.LANGUAGE REQUIREMENTS&nbsp;Excellent English language skills (verbal and written) are required for the position. &nbsp;Proficiency in French (spoken and written) is an asset as is the ability to communicate other languages.APPLICATION PROCESS&nbsp;Interested applicants should submit a resume and cover letter. &nbsp;Shortlisted candidates will be contacted for screening and interviews. &nbsp;For a comprehensive overview of this pivotal role and its full scope of responsibilities, please access the complete job description <a href="https://ottawafoodbank-my.sharepoint.com/:b:/g/personal/rahma_ottawafoodbank_ca/IQCB5pKMKiVDR6XPIRML2XCwAeg94SkQ9J_MV3FjgfMXQWs?e=ozSgdR" target="_blank">Manager, Donor Data &amp; Gift Processing Job Description.pdf</a>. Candidates are strongly encouraged to familiarize themselves with the details of this position as contained in the job description. Candidates are strongly encouraged to familiarize themselves with the details of this position as contained in the job description.&nbsp;The Ottawa Food Bank is committed to fostering diversity and inclusivity in our workforce. We actively encourage applications from individuals of all backgrounds, including those with disabilities, and members of the 2SLGBTQI+ and BIPOC communities. &nbsp;In our commitment to accessibility, the Ottawa Food Bank provides accommodations for persons with disabilities throughout the entire recruitment process. If you require accommodation, please inform your recruiter, and we will ensure that your needs are met. &nbsp;Ready to apply? Submit your application by the deadline to join a collaborative and mission-driven organization making an impact in the community.&nbsp;

316 Full Time Jobs