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October 2025 
 
 

Front Line Member Services Counsellor 
 
Are you a compassionate human services professional looking to make a profound tangible impact every 
day? As a dynamic and welcoming member of our team, you will be the first point of contact for 
individuals and families navigating the cancer journey. Your expertise in case management, and group 
facilitation will provide essential support and resources to our members, while supporting our mission of 
empowering a community of compassionate support, knowledge and hope for anyone impacted by 
cancer. 

Reports to: 
Executive Director 
 
Primary Responsibilities: 
Intake Procedure/Support Services 
 • Conduct intake interviews, assess member needs, manage a personal caseload and provide 

individual emotional support. 
 • Coordinate individual follow up appointments, member outreach and support for drop-in visitors. 
 • Lead and co-facilitate emotional support groups, wellness programs and educational seminars. 
 • Maintain accurate and timely database records(Sumac/Societ knowledge is an asset) 
Follow-Up Procedure 
 • Follow procedures to track follow-up phone calls, support needed after a group finishes etc. to 

ensure accountability, continued support and member satisfaction. 
Resources 
 • Compile, create and expand resources for members as requested by the Program Coordinator or 

Executive Director. 
 • Assist with needs assessment and development of peer support services, seminars and support 

groups as required. 
 
Qualifications: 
Experience 
 • 3-5 years of social work or human services counseling. Experience in oncology is a define asset. 
Education 
 • Post-secondary degree or diploma Social Work, Community Support Work, Mental Health 

counselling or equivalent. 
Knowledge, Skills and Abilities 
 • Knowledge of MS Office applications and client database management 
 • Counselling skills and knowledge of community resources. 
 • Confidence and experience in leading and managing therapeutic or educational group programming. 
 • Positive, calm, and collaborative approach, with desire to build productive relationships and an 

effective team environment. 
 • Excellent oral and written communications skills. 

Personal Characteristics 
You will be a great fit if you are: 


October 2025 
 
 

 • Calm &amp; Ethical: Highly dedicated professional who is emotionally mature and able to maintain 
strict confidentiality and boundaries while dealing with sensitive emotional situations. 

 • A Collaborative Communicator: An active listener and clear written/veral communicator who 
naturally builds rapport with members, caregivers and internal team members. 

 • Member-Centric and Proactive: Dedicated to anticipating and exceeding member expectations 
while taking initiative to problem-solve and improve service delivery. 

 • Highly Organized: Proven ability to manage a diverse, fluctuating caseload, track multiple follow-
ups and organize work to meet competing deadlines. 

 
Working Conditions 
 • The Member Services Counsellor will work (on-site) an average of 36 hours per week Monday 

through Friday with occasional evenings to facilitate programs at the discretion of the Executive 
Director. 

 • Compensation: The hiring range for this position is $25-27 per hour commensurate upon experience 
plus a benefits package. 

How to Apply: 
Please send your cover letter and resume to <a href="mailto:Janette@hearthplace.org" target="_blank">Janette@hearthplace.org</a> quoting “Member Services 
Counsellor” by 4:00pm EST by November 14th, 2025. Only those candidates selected for an interview 
will be contacted. 

Hearth Place Cancer Support Centre is an equal opportunity employer and is committed to inclusive 
recruitment and selection processes and work environments. The selection process may include 
assessment methods to further determine a candidate’s knowledge and skills for the position. Please 
advise Hearth Place of any accommodations needed to ensure your access to a fair and equitable 
process. Any information received relating to accommodation will be addressed confidentially. 

About us: 
Through compassionate care, Hearth Place Cancer Support Centre supports the emotional needs of 
families within the Durham Community and beyond. Established in 1997, Hearth Place welcomes cancer 
patients and their families to come and share their experiences, find resources, and discover new ways 
to care for themselves and each other. 
Our programming encompasses all aspects of a cancer diagnosis including individual counselling, 
emotional support groups, wellness programs, caregiver and grief support, as well as children’s 
programming, including support for children diagnosed with cancer. 


<a href="mailto:Janette@hearthplace.org" target="_blank">mailto:Janette@hearthplace.org</a>

Hearth Place Cancer Support Centre

Front Line Member Services Counsellor

Company Information: The Surety Association of Canada (SAC) is the national trade advocacy association that represents the interests of the surety industry across Canada. Our members represent more than 99.2% of all surety premiums written in Canada and consist of primary surety firms, surety reinsurers, surety/insurance brokers, and other organizations that provide related and complementary services to the surety industry such as legal firms and consultants.Job Description: The Regional Director – Ontario and Atlantic Canada will be responsible for expanding the use of surety products among construction purchasers and other end users in the Provinces of Ontario and Atlantic Canada.The Regional Director will be required to liaise with local contracting authorities; in both public and private sectors to promote and enhance the use of surety bonds to secure the contract performance. In addition he/she will work closely with Head Office staff, the Ontario and Atlantic Canada Regional Committees and local membership to execute the business development/marketing objectives as set out by the President &amp; Chief Operating Officer of the association and approved by the SAC Board of Directors.This is a full-time, permanent position, with the functions of the Regional Director to be carried out in a “virtual” office environment but the successful candidate should be domiciled in the Greater Toronto area and have the flexibility to travel within Ontario and occasionally to the Eastern provinces.The successful candidate will have five to ten years experience in the fields of government relations, product promotion or industry advocacy. In addition, he/she should possess:<ul><li>A background and history of success in stakeholder and government relations.</li><li>Superior presentation and public speaking skills.</li><li>The initiative and drive of a self starter and the ability to work with minimal supervision.</li><li>The ability to “think on his/her feet”.&nbsp;</li><li>The ability to converse fluently in both official languages is not a necessity, but would be considered an asset.</li></ul>Experience with a trade advocacy association would be an asset.Interested candidates should forward a resume via email to:Surety Association of Canada Steven Ness, President &amp; Chief Operating Officer Email: <a href="mailto:surety@suretycanada.com" target="_blank">surety@suretycanada.com</a>We thank all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls please.

Surety Association of Canada

Regional Director – Ontario & Atlantic Canada

Director, Human ResourcesDurham Children's Aid Society (DCAS)Location:&nbsp;Oshawa, Ontario Work Model:&nbsp;Hybrid (minimum 2 days per week on site) Salary: $127,060.33 - $171,894.64About Durham Children's Aid Society:Durham Children's Aid Society (DCAS) is dedicated to promoting the safety and wellbeing of children and youth through trauma-informed, culturally responsive and equity-centred services rooted in anti-oppressive practice. DCAS’s strategic plan focuses on anti-oppressive and intersectional responsiveness, courageous and ethical sector leadership, collaborative community engagement, and organizational health and sustainability.The Opportunity:DCAS is seeking a collaborative and strategic Director, Human Resources to join their Leadership Team and drive organizational culture, people systems and long-term workforce sustainability. This is your chance to make a meaningful impact in the child welfare sector while leading HR transformation through an equity and inclusion lens.Reporting to the Executive Director, you'll provide strategic leadership across all aspects of human resources while championing a workplace culture that reflects DCAS’s values of equity, inclusion and psychological safety.What You'll Do:Strategic Leadership<ul><li>Provide strategic HR advisory services and oversee HR programs in alignment with legislation, collective agreements and internal policies</li><li>Develop multi-year HR operational plans that support DCAS's strategic direction</li><li>Lead people and culture strategies that support a healthy workplace, build leadership capacity and strengthen accountability</li><li>Apply an AOPDEI lens to all HR systems, policies and practices, actively identifying and removing barriers</li></ul>Labour Relations &amp; Culture<ul><li>Maintain a positive and constructive union relationship, participate in the grievance process, guide conflict resolution and lead the collective bargaining process, serving as chief spokesperson when required</li><li>Champion psychologically safe workplaces and advance AOPDEI initiatives across the organization</li></ul>HR Operations &amp; Programs<ul><li>Oversee recruitment, performance management, corporate learning and development, job evaluation, pay equity, benefits and compensation programs, and occupational health and safety</li><li>Manage budgets and resources and strengthen HR operations, systems and vendor relationships</li></ul>Compliance &amp; Governance<ul><li>Fulfill legislative responsibilities related to employment, human rights and occupational health and safety legislation</li><li>Represent the organization on internal and external committees and at events</li></ul>Who You Are:Required Qualifications<ul><li>University degree in Human Resources or a related field</li><li>CHRL designation</li><li>10+ years of progressively responsible HR experience</li><li>Minimum 5 years of people leadership experience in a unionized environment</li><li>Experience with budgets and financial accountability</li><li>Deep understanding of the child welfare sector, non-profit or government experience</li></ul>Key Competencies<ul><li>Demonstrated excellence in strategic leadership, change management, equitable outcomes, people development, engagement and service excellence</li><li>Proven ability to implement HR strategies aligned with organizational goals</li><li>Experience advancing AOPDEI initiatives and supporting psychologically safe workplaces</li><li>Strong leadership, adaptability and service excellence</li><li>Authentic character and demonstrated commitment to equity and inclusion</li><li>Experience supporting Indigenous and equity-affirming engagement</li></ul>Equivalent combinations of education, experience and training may be considered.Why Join DCAS?<ul><li>Make a direct impact on children, youth and families in the community</li><li>Lead meaningful culture transformation in a mission-driven organization</li><li>Competitive compensation and benefits package</li><li>Flexible hybrid work model</li><li>Opportunity to advance equity and inclusion in tangible ways</li><li>Collaborative leadership team committed to organizational health</li></ul>Commitment to Equity:Durham Children’s Aid Society strives to be an equitable and inclusive employer, with its commitment to equity grounded in an organization-wide dedication to achieving a working and service environment that is free of discrimination and harassment.We actively welcome applications from First Nations, Métis and Inuit communities, racialized communities, 2SLGBTQ+ communities, women and people with differing abilities including those who have experienced mental health or substance use challenges.About The Orion Group:<a href="https://www.theoriongroup.ca/" target="_blank">The Orion Group</a> is a leading Canadian HR services company with over 25 years of experience supporting organizations through three specialized brands: <a href="https://www.orionsearch.ca/" target="_blank">Orion Search</a> (Executive Recruitment), <a href="https://www.orionhr.ca/" target="_blank">Orion HR</a> (HR Advisory), and <a href="https://orionlearning.ca/" target="_blank">Orion Learning</a> (Training and Development). We partner with organizations to build strong, diverse leadership teams and create sustainable HR solutions.How to Apply:If you're passionate about creating equitable workplaces and want to make a difference in the child welfare sector, we want to hear from you.Please submit your resume and a cover letter outlining your relevant experience to <a href="mailto:hr@theoriongroup.ca" target="_blank">hr@theoriongroup.ca</a> with the subject line: Director, HR - Durham CASAll applications will be treated with the strictest confidence. We thank all applicants for their interest; however, only those selected for an interview will be contacted.Durham Children's Aid Society is committed to a selection process and work environment that is inclusive and barrier free. Accommodation will be provided in accordance with the Ontario Human Rights Code. If you require accommodation, please email us at <a href="mailto:admin@theoriongroup.ca" target="_blank">admin@theoriongroup.ca</a>.

The Orion Group

Director, Human Resources

Job title: Human Resources ManagerDepartment: CoreReports to: Executive DirectorEmployment Status: Full-time; permanentHours of work: 8:30 a.m. to 4:30 p.m.Issued: October 2025Job purposeReporting to the Executive Director, you will provide the full suite of human resources and administrative functions, including recruitment and onboarding, employee accommodations, performance management, legislative compliance, AODA recordkeeping, and WSIB/RTW/disability support.You will play an important role as a member of the CDCD senior management team, which places a high value on working collaboratively while maintaining confidentiality in assisting program managers, staff, placement students, and volunteers.The Human Resources Manager contributes to the overall success of the organization by fostering centralized human resources functions in a positive, inclusive work environment that retains and attracts an inspired and high-performing workforce.Company OverviewCommunity Development Council Durham (CDCD) is an independent, not-for-profit social planning organization that has been working to enhance the quality of life for individuals, families and communities in Durham for 55 years. We organize a variety of research, community development and social planning initiatives as well as administer and deliver front-line social service programs. Please visit us at <a href="http://www.cdcd.org" target="_blank">www.cdcd.org</a> for more information.Duties and responsibilities<ul><li>Using client-centered, anti-oppression, anti-racism, trauma-informed, gender-based analysis plus+ and strength-based approaches, build relationships and establish rapport with existing community partners, vendors and staff.</li><li>Maintain confidentiality and privacy protection measures for all staff, placement students, volunteers, clients and community partners.</li><li>Promote a high-functioning teamwork environment that is inclusive, harmonious, cooperative, efficient and productive.</li><li>Actively lead and promote a positive workplace culture through agency committee memberships – notably the Communications Committees.</li><li>Assist with developing and implementing HR strategies and initiatives that align with CDCD’s overall strategic plan.</li><li>Other duties as assigned by the Executive Director Employee Relations and Conflict Resolution:</li><li>Work closely with the People Culture and Engagement (PCE) Manager to foster positive employee and management relationships by addressing workplace issues promptly, effectively, and compassionately.</li><li>Using strong knowledge of HR policies and the ESA, advise and support program managers regarding performance management, disciplinary actions, terminations, staff accommodation, and AODA compliance.</li><li>Utilize a shared HR system to track, monitor and follow up with all accommodations. </li><li>Partner with the PCE Manager to investigate, mediate, and resolve internal conflicts, promoting positive staff relationships and strengthening communication between management and employees.</li><li>Serve as a trusted advisor for managers and staff, providing guidance on workplace concerns.</li><li>Lead conflict resolution processes with fairness, confidentiality, professionalism, empathy and compassion.</li><li>Actively promote harmonious teamwork and an inclusive, cooperative work environment.</li><li>Collaborate with external IDEA organizations to seek best practices that promote representation and belonging. Recruitment, Onboarding, Retention and Offboarding:</li><li>Lead and oversee all recruitment processes, including internal/external job postings, preparation of interview materials, conducting interviews and reference checks.</li><li>Utilize CDCD’s Attendance Management System to automate and further enhance efficiencies within the HR department.</li><li>Partner with the PCE Manager on recruitment strategies to attract top talent. </li><li>Utilize a shared HR system to collaborate with the PCE Manager to meet the department’s recruitment targets. </li><li>Work with the PCE Manager to arrange new employee onboarding, orientation, and tours. </li><li>Set up and deactivate alarm codes. </li><li>Demonstrating a high level of attention to detail, utilize a shared HR system to track and monitor staff members' contract end dates and the signing of policies. Collaborate with the PCE Manager to ensure all staff members have active contracts and that their HR files are up-to-date.</li><li>Contribute to the effective coordination of employee offboarding procedures. </li><li>Collaborate with the Volunteer Coordinator to develop an agency-wide Student Placement Program, encompassing orientation and record-keeping procedures. </li><li>Launch referral programs and retention strategies to strengthen employee and placement student engagement.</li></ul>Performance Management and Development:&nbsp;<ul><li>Oversee and coordinate the probationary review process for new employees, supporting program managers to evaluate employee progress and identify development opportunities.</li><li>Collaborate with program managers to create and implement clear, actionable workplans aligned with departmental, organizational and committee goals.</li><li>Collaborate with Program Managers and the PCE Manager to identify underperforming and high-potential employees. Work with management to develop effective performance improvement plans, transition and succession plans.</li><li>Provide guidance and support to management regarding Performance Improvement Plans (PIPs), ensuring consistency, fairness, and compliance with HR best practices.</li><li>Coordinate and monitor the annual performance development planning process, assisting managers in setting measurable objectives and facilitating meaningful performance reviews.</li><li>Offer resources, coaching, and support to management on performance management best practices, including goal-setting, feedback delivery, and performance documentation.</li></ul>Policy Development and Compliance:<ul><li>Ensure compliance with labor laws, employment standards, Occupational Health and Safety Standards and CDCD policies.</li><li>Utilize a shared HR system to maintain, update, and track staff acknowledgment of existing policies,</li><li>Utilize a shared HR system to ensure regular board reviews of policies, incorporating HR- covered and legal input, and seeking approvals for agency policies.</li><li>Conduct research and provide recommendations using HRCovered and other credible sources regarding employment legislation, particularly regarding accommodations and compliance.</li><li>In consultation with the Joint Health &amp; Safety Committee, investigate reported incidents promptly and offer recommendations and assistance where possible.</li></ul>Strategic Initiatives and Organizational Development:<ul><li>Assist with the development and implementation of HR strategies aligned with CDCD’s overall strategic plan.</li><li>Participate actively in strategic planning, problem-solving, and conflict resolution. </li><li>Assess organizational training needs (e.g., AODA) and collaborate with the PCE Manager to coordinate training delivery and development as necessary. </li><li>Support change management efforts, guiding management and employees through transitions and new processes </li><li>Collaborate with leadership to enhance internal communication, fostering open and transparent dialogue. </li><li>Working with a diverse workforce, demonstrate cultural awareness and actively contribute to creating an inclusive workplace.</li></ul>Organizational Agility &amp; Change Management&nbsp;<ul><li>With a strong understanding and appreciation of CDCD’s work culture, lead change management initiatives, helping employees adapt to organizational shifts. </li><li>Develop communication plans and training to support smooth transitions. </li><li>Introduce agility strategies to ensure the organization remains responsive and adaptable. </li><li>Using strong communication skills, provide coaching and support for managers in leading their teams through change. Communications, Branding, and Social Media:</li><li>Co-chair the Communications Committee, reviewing and analyzing communication strategies, and adapting them to enhance CDCD’s visibility through print, social media, and web content by collaborating with the Social Media, Fundraising and Accessibility Committees.</li></ul>Documentation, Reporting, and Systems:<ul><li>Demonstrate high integrity, maintain confidentiality and protect sensitive information for employees and placement students.</li><li>Systematically maintain and update employee files and records (electronic, database, and hardcopy).</li><li>Prepare and deliver monthly HR reports and HR Board metrics to senior leadership.</li></ul>The job incumbent may be required to perform other duties as assigned.Qualifications<ul><li>Degree in Human Resources Management, a CHRP designation or in progress is preferred</li><li>Minimum of three (3) years professional experience in human resources in the non-profit sector, with an understanding of the Agency’s role as a support service provider and the issues that face a modern non-profit organization, is preferred</li><li>Experience working with government and foundation funders will be considered an asset </li><li>Demonstrated experience working with a management team in the development, implementation and management of an inclusive, multi-cultural environment </li><li>Strong working knowledge of relevant legislation and its application to human resources </li><li>Strong, clear and professional communication skills - verbal, written, presentation, and facilitative. </li><li>Strategic, analytical, problem-solving, conflict resolution and organizational skills, with attention to detail and a sense of urgency </li><li>Excellent proficiency in Microsoft Office (Word, Excel, PowerPoint) </li><li>Strong systems acumen. Experience working with Payworks and SharePoint; strong command of AI solutions, HR software, and digital tools to streamline processes and enhance operational efficiency.</li><li>A strong team player with the ability to work collaboratively or independently to achieve goals</li><li>Strong ethical foundation, maintaining confidentiality and handling sensitive information with discretion.</li><li>Ability to navigate complex interpersonal dynamics with empathy, self-awareness, and sound judgment, fostering a respectful and inclusive workplace culture.</li></ul>Additional Requirements<ul><li>The HR Manager will work out of an office environment and will be required to lift up to 20 lbs.</li><li>Prolonged sitting is required. </li><li>The HR Manager will need to be flexible in the case of attending evening and/or weekend meetings and events as required. </li><li>A valid Class G driver’s license and access to a reliable vehicle and insurance with the ability to work in a variety of settings. </li><li>The successful candidate must provide an acceptable Vulnerable Sector Screening and certificate demonstrating proof of full vaccination against COVID-19 prior to commencing employment.</li><li>The physical ability to function effectively in an environment that include normal office duties being carried out in an external setting.</li><li>Required to travel for training, conferences, meetings, and committee meetings.&nbsp;</li></ul>APPLICATION PROCESS: Applicants are requested to submit their resume and cover letter, outlining their strengths, experience, and aptitude to fulfill the position requirements as well as salary expectations for this role.&nbsp;Please submit applications to Human Resources Manager at: <a href="https://communitydevelopmentcouncildurha.easyapply.co" target="_blank">https://communitydevelopmentcouncildurha.easyapply.co</a>CDCD thanks all applicants for their interest; however, only those asked for additional information and/or selected for an interview will be contacted.CDCD is committed to providing equal opportunity to all employees. We strive to create a diverse and inclusive workplace that represents the cultural mosaic of the Durham Region and the communities we serve. We recognize the value that comes from the different viewpoints, unique experiences and diverse perspectives of our employees, who bring fresh, new ideas to our business. Diversity plays a key role in our ability to deliver our mission.CDCD is strongly committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, LGBTQ2S persons, and others who may contribute to fostering innovative ideas and solutions.As an employer, CDCD has a duty to accommodate potential candidates throughout the hiring process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005.

Community Development Council Durham

Human Resources Manager

We’re Hiring: Executive Director - Join Us in Shaping the Future! We are excited to announce the launch of our search for a visionary, strategic, and mission-driven Executive Director to lead our organization into its next chapter.

5 Full Time Jobs in Regional Municipality of Durham