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Financial ControllerJob Summary&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The Financial Controller is responsible for maintaining the financial operations of Huronia Transition Homes. This position will provide accurate and timely information to the Executive Director, providing advice and guidance on all accounting matters including financial systems, record keeping, and analysis and reporting. The Financial Controller will complete the day-to-day operations of the organization’s financials including corporate accounting, regulatory and financial reporting, A/P, A/R and payroll. This position is part of the organization’s administration team.Responsibilities and ActivitiesAccounting<ul><li>Lead and manage all accounting functions including billing, general ledger, cost accounting, banking, accounts payable and accounts receivable</li><li>Complete and consolidate all petty cash and social enterprise sales.</li><li>Administer bi-weekly payroll and organizational RSPs</li><li>Coordinate the preparation and management of organizational budgets and financial forecasts to ensure financial resources are allocated appropriately</li><li>Coordinate the preparation and management of the budgets and forecasting for the organization’s social enterprise</li><li>Prepare monthly, quarterly and annual financial statements and reports, inclusive of variance analysis to track deviations from the budget</li><li>Drive the month-end and year-end close process</li><li>Ensure that financial policies are adhered to across the organization to maintain compliance and best practice</li><li>Ensure quality control over financial transactions and financial reporting</li></ul>Financial planning and procurement<ul><li>Complete and manage all organizational purchasing and procurement</li><li>Support in guiding organizational decision making through financial forecasting</li><li>Develop and maintain the financial infrastructure for the organization’s social enterprise</li><li>Support in the implementation of HTH’s social procurement policy</li><li>Support in the development and maintenance of HTH’s social enterprise financial infrastructure</li><li>Identify areas of growth within the organization, specifically the organization’s social enterprise</li><li>Make recommendations on long-term organizational and financial planning</li></ul>Risk and Compliance Management<ul><li>Assess and identify financial risks and liabilities, and make recommendations to minimize and mitigate those risks</li><li>Coordinate the annual audit; prepare materials and liaise with auditors</li><li>Ensure timely and accurate filing of regulatory financial reports and returns, inclusive but not limited to EHT, HST, WSIB, T4’s, and Charity Return.</li><li>Research technical accounting issues for compliance.</li></ul>Administration<ul><li>Ensure the organization’s vision and values are upheld</li><li>Assist staff to understand their role and responsibility related to the organization’s fiscal matters</li><li>Educate the Executive Director and Senior Leadership Team about the organization’s finances and their implications and keep the Executive Director engaged in financial matters.</li><li>Carry out such other duties and responsibilities as the Executive Director may request from time to time.</li><li>Liaise and act as the point of contact for the organization’s investment portfolio manager, ensuring the proper handling of organizational funds</li><li>Prepare financial documents and reports for external stakeholders, including donors and funders</li><li>Oversee the financial components of organizational capital and fundraising campaigns</li></ul>Qualifications<ul><li>Accounting designation is preferred</li><li>Minimum 5+ years progressive experience in medium sized organizations, preferably non-profits</li><li>Excellent knowledge of data analysis and forecasting methods</li><li>Hands-on experience with accounting and financial management software (e.g. SAGE)</li><li>Expertise in MS Excel and Microsoft Office Suite</li><li>Analytical skills</li><li>Familiarity with charitable organizations</li><li>Genuine interest in our mission</li><li>Must display interpersonal and communication skills, both verbally and written.</li></ul>Included in the compensation:34-hour work weekGenerous vacation entitlementExtended health benefitsEmployer matching RSP starting at 3%

Huronia Transition Homes

Financial Controller

SAFE-T Clinician / SOCIAL WORKER 
1 Regular Full-Time Position 
Annual Salary Range: $69,798.76 – 76,880.96 
 
LOCATION: The George Hull Centre for Children and Families 

Etobicoke, Ontario 
 
The George Hull Centre is pleased to offer the Sexual Abuse Family Education Treatment 
Program (SAFE-T) and is currently looking for experienced clinicians to join our team. 
 
The SAFE-T Program is a specialized community-based clinic that provides evidence-based 
assessment and treatment services for: children and youth who have experienced intrafamilial 
sexual abuse; children with concerning sexual behaviours and youth who have engaged in 
sexually harming behaviours within their families and/or the community. The SAFE-T Program 
also provides consultation &amp; training and conducts research. 
 
Working within a multi-disciplinary team our clinicians will provide comprehensive clinical 
assessments and treatment including individual, family, and group therapy for children, youth 
and families who have been impacted by sexual abuse. They will provide clinical case co-
ordination and work collaboratively with other agencies and participate in providing 
specialized training and consultation within the SAFE-T Program, the George Hull Centre and 
the community. Working together with the team Managers and Directors, the clinicians will 
take on special projects to support the continued development and evaluation of the SAFE-T 
Program. 
 
The George Hull Centre’s SAFE-T Program is committed to clinical excellence and working 
collaboratively with families. Staff will benefit from a strong multidisciplinary team, regular 
supervision, and a cohesive and supportive environment, which encourages creativity, ongoing 
learning, innovation, and best practices to enhance our abilities to assist our clients. 
The George Hull Centre actively promotes and develops clinical learning opportunities for 
staff. 
 
The successful candidates will have experience working with children and youth of different 
ages and their families, using a variety of evidence based sexual abuse-specific therapeutic 
modalities. 
 
QUALIFICATIONS: 
 

 • Master’s degree in social work (or equivalent) from a university of recognized standing 
 • Registered with the Ontario College of Social Workers and Social Service Workers or 

membership in the College of Registered Psychotherapists of Ontario. 
 • Post-graduate supervised experience in children's mental health and in family 

therapy 
 • Demonstrated ability in the clinical assessment and treatment of children, youth, 

and families impacted by intrafamilial sexual abuse, children under the age of 12 

JOB POSTING 


with concerning sexual behaviours, and youth who have engaged in sexually 
harming behaviours. 

 • Demonstrated knowledge of provincial and federal laws regarding the delivery 
of mental health services related to children, youth and families, including 
individuals involved in the criminal justice system (i.e. Child, Youth and Family 
Services Act, Youth Criminal Justice Act etc.) 

 • Excellent time management skills, proven ability to meet the Clinician job 
requirements, and dedication to professional development and clinical 
education are necessary. 

 • Strong oral communication and written abilities, proficiency in computer skills (i.e. 
MS Office, MS Word, Outlook, PowerPoint etc.) 

 • Ability to work both independently and within a multidisciplinary clinical team. 
 • Willingness to collaborate and participate in research and program-evaluation projects. 
 • Commitment to support Diversity Equity and Inclusion Initiatives. 


The George Hull Centre strives to uphold the values of Diversity, equity, anti-racism and 
inclusion. The Centre is committed to fostering a diverse workplace that is representative 
of the communities it serves. The Centre encourages applications from all applicants, 
including but not limited to Indigenous, Black and racialized groups, persons with 
disabilities and the LGBTQIA+ community. Accommodation for applicants is available 
throughout the recruitment and selection process. 
 
HOURS: 36.25 hours per week including flexible hours and some evening work. 
 
BENEFITS: 

 • Generous, agency-subsidized training opportunities for professional clinical 
development, including a 5-year training plan which is tailored to clinical learning 
needs and interests 

 • Weekly individual clinical supervision, team consultation and peer mentorship 
 • An excellent benefit plan and generous vacation entitlements 
 
Additionally, we are proud to offer a Lifetime Retirement Pension. 
For more information on our pension plan, please click on the link: 
<a href="http://www.caatpension.ca/pensionsfortalent" target="_blank">www.caatpension.ca/pensionsfortalent</a> 

 
Please submit resume and cover letter to: 

HR Administrator 
Email: <a href="mailto:humanresources@georgehull.on.ca" target="_blank">humanresources@georgehull.on.ca</a> 
*Please include position applying for in subject line. 

 
 
We thank all those who apply, however, only those chosen for an interview will be contacted. 
 
 
POSTING DATE: September 17th, 2025 
CLOSING DATE: September 30th, 2025 

<a href="http://www.caatpension.ca/pensionsfortalent" target="_blank">http://www.caatpension.ca/pensionsfortalent</a>
<a href="mailto:humanresources@georgehull.on.ca" target="_blank">mailto:humanresources@georgehull.on.ca</a>

The George Hull Centre for Children and Families

Social Worker/Clinician SAFE-T reg f/t

JOB POSTING 

SAFE-T Clinical Team Manager 
1 Regular Full-Time Position 
Annual Salary Range: $83,822.13- $92,546.41 
 
LOCATION: The George Hull Centre for Children and Families. 

Etobicoke, Ontario 
 
REPORTS TO: Director of SAFE-T 
 
The George Hull Centre is pleased to offer the Sexual Abuse Family Education Treatment 
Program (SAFE-T) and is currently looking for two experienced Clinical Managers to join our 
team. 
 
The SAFE-T Program is a specialized community-based clinic that provides evidence-based 
assessment and treatment services for: children and youth who have experienced intrafamilial 
sexual abuse; children with concerning sexual behaviours and youth who have engaged in 
sexually harming behaviours within their families and/or the community. The SAFE-T Program 
also provides consultation &amp; training and conducts research. 
 
The Clinical Managers will collaborate closely with the SAFE-T Program Director and the 
Director of Clinical Services &amp; Research to deliver and further develop evidence-based, 
specialized sexual abuse-specific, multidisciplinary mental health services to children, youth 
and their families. 
 
The Clinical Managers will represent the SAFE-T Program and the George Hull Centre on 
community committees and cultivate/foster partnerships with stakeholders to assist in the 
development of children’s mental health services. The Managers will carry a partial caseload 
and provide specialized training and consultation within the SAFE-T Program, the George Hull 
Centre and the community as required. 
 
Each Clinical Manager will be responsible for establishing and maintaining a cohesive 
multidisciplinary team whose individual and collective efforts work for the benefit of the clients. 
This will include but is not limited to: 
 
 • Managing and providing supervision to their teams to ensure quality of care for clients. 
 • Recruiting, hiring, and training new clinical staff 
 • Conducting performance evaluations and collaborating with team members to create 

individual staff development plans. 
 • Assigning cases to clinicians and working closely with SAFE-T’s Service &amp; Training Navigator 

to ensure an efficient intake process for clients. 
 • Reporting of serious occurrence, disciplinary procedures, and if necessary, handling of 

grievances at stage one, in consultation with SAFE-T’s Director of Clinical Services &amp; 
Research and Program Director. 


QUALIFICATIONS: 

 • A master’s degree in social work or equivalent. Membership in the Ontario College of Social 
Workers and Social Service Workers or the College of Registered Psychotherapists of 
Ontario. 

 • Extensive experience and training in child sexual abuse, sexual behaviors in children, 
adolescent sexual offending, comprehensive sexual abuse-specific assessment and 
treatment 

 • Excellent clinical leadership and supervision skills gained through years of progressively 
responsible practice and management experience in child &amp; youth mental health services 

 • Ability to provide specialized training and consultation within the Centre and community 
 • Ability to develop cohesive and collaborative staff teams. 
 • Strong oral and written communication abilities as well as proficiency in computer skills (e.g. 

Microsoft Word, Outlook, and PowerPoint) 
 • High degree of organizational and time-management skills. 
 • Excellent knowledge of statutes and regulations pertinent to children’s mental health 

services (i.e. Child, Youth and Family Services Act. &amp; Youth Criminal Justice Act). 
 • Willingness to collaborate and participate on research and program evaluation projects. 
 • Commitment to support Diversity Equity and Inclusion Initiative 
 
The George Hull Centre is committed to having a workforce that is reflective of the diversity 
of the City of Toronto and strongly encourages application from all qualified individuals. We 
actively encourage applicants from all equity seeking groups, especially those with lived 
experience from racialized and marginalized communities. Our goal is to attract, develop, 
and retain highly talented employees from diverse backgrounds, allowing us to benefit from 
a wide variety of experiences and perspectives. 
 
Hours of work: 36.25 hours/week including flexible hours and some evening work 
 
BENEFITS: 
 • Generous, agency-subsidized training opportunities for professional clinical development, 

including a 5-year training plan which is tailored to clinical learning needs and interests 
 • An excellent benefit plan and generous vacation entitlements 

Additionally, we are proud to offer a Lifetime Retirement Pension. 
For more information on our pension plan, please click on the link: 
<a href="http://www.caatpension.ca/pensionsfortalent" target="_blank">www.caatpension.ca/pensionsfortalent</a> 
 
Please submit resume and cover letter to: 

HR Administrator 
Email: <a href="mailto:humanresources@georgehull.on.ca" target="_blank">humanresources@georgehull.on.ca</a> 

 *Please include the position applying for in subject line. 
 
 
We thank all those who apply, however, only those chosen for an interview will be contacted. 
 
 
POSTING DATE: September 17th, 2025 
CLOSING DATE: September 30th, 2025

Clinical Team Manager

SAFE-T SENIOR CLINICIAN/SOCIAL WORKER 
1 Regular Full-Time Positions 
Annual Salary Range: $77,406.78 – 85,463.35 
 
LOCATION: George Hull Centre for Children and Families 

 Etobicoke, Ontario 
 
The George Hull Centre is pleased to offer the Sexual Abuse Family Education Treatment 
Program (SAFE-T) and is currently looking for highly skilled, experienced clinicians to join our 
team. 
 
The SAFE-T Program is a specialized community-based clinic that provides evidence-based 
assessment and treatment services for: children and youth who have experienced intrafamilial 
sexual abuse; children with concerning sexual behaviours and youth who have engaged in 
sexually harming behaviours within their families and/or the community. The SAFE-T Program 
also provides consultation &amp; training and conducts research. 
 
Working within a multi-disciplinary team our senior clinicians will provide comprehensive 
clinical assessments and treatment through individual, family and group therapy for children, 
youth and families who have been impacted by sexual abuse. They will provide clinical case 
co-ordination and work collaboratively with other agencies. 
 
The Senior Clinician will take on special projects in collaboration with the Clinical Team 
Managers and Directors to support the continued development, clinical leadership and 
evaluation of the SAFE-T Program, as well as provide specialized training and consultation 
within the SAFE-T Program, George Hull Centre and community. 
 
The George Hull Centre’s SAFE-T Program is committed to clinical excellence and working 
collaboratively with families. Staff will benefit from a strong multidisciplinary team, regular 
supervision, and a cohesive and supportive environment, which encourages creativity, ongoing 
learning, innovation, and best practices to enhance our abilities to assist our clients. The George 
Hull Centre actively promotes and develops clinical learning opportunities for staff. 
 
The successful candidates will have extensive experience working with children and youth of 
a variety of ages and their families, using a variety of evidence based sexual abuse-specific 
therapeutic modalities. 
 
 
QUALIFICATIONS: 
 

 • Master’s degree in social work (or equivalent) from a university of recognized standing, 
 • Required - Minimum of 7 years of post-graduate supervised experience leading to 

demonstrated ability in the clinical assessment and treatment of children and youth 
who have experienced intrafamilial sexual abuse, children with concerning sexual 
behaviours and youth who have sexually offended 

JOB POSTING 


 • Registered with the Ontario College of Social Workers and Social Service Workers or 
membership in the College of Registered Psychotherapists of Ontario. 

 • Ability to provide sexual abuse specific clinical consultation and training. 
 • Demonstrated knowledge of provincial and federal laws related to the delivery of 

mental health services related to children, youth and families including individuals 
involved in the criminal justice system i.e. Child, Youth and Family Services Act, Youth 
Criminal Justice Act etc. 

 • Strong interpersonal and communication skills, excellent time management, and 
dedication to professional development are essential. 

 • Ability to work both independently and within a multidisciplinary clinical team. 
 • Willingness to collaborate and participate in research and program evaluation projects. 
 • Commitment to support Diversity Equity and Inclusion Initiatives. 

 
The George Hull Centre strives to uphold the values of Diversity, equity, anti-racism and 
inclusion. The Centre is committed to fostering a diverse workplace that is representative 
of the communities it serves. The Centre encourages applications from all applicants, 
including but not limited to Indigenous, Black and racialized groups, persons with 
disabilities and the LGBTQIA+ community. Accommodation for applicants is available 
throughout the recruitment and selection process. 
 
HOURS: 36.25 hours per week including flexible hours and some evening work. 
 
BENEFITS: 

 • Generous, agency-subsidized training opportunities for professional clinical 
development, including a 5-year training plan which is tailored to clinical learning needs 
and interests 

 • Weekly individual clinical supervision, team consultation and peer mentorship 
 • An excellent benefit plan and generous vacation entitlements 
 
Additionally, we are proud to offer a Lifetime Retirement Pension. 
For more information on our pension plan, please click on the link: 
<a href="http://www.caatpension.ca/pensionsfortalent" target="_blank">www.caatpension.ca/pensionsfortalent</a> 

 
Please submit resume and cover letter to: 

HR Administrator 
Email: <a href="mailto:humanresources@georgehull.on.ca" target="_blank">humanresources@georgehull.on.ca</a> 
*Please include position applying for in subject line. 

 
 
We thank all those who apply, however, only those chosen for an interview will be contacted. 
 
 
POSTING DATE: September 17th, 2025 
CLOSING DATE: September 30th, 2025 

<a href="http://www.caatpension.ca/pensionsfortalent" target="_blank">http://www.caatpension.ca/pensionsfortalent</a>
<a href="mailto:humanresources@georgehull.on.ca" target="_blank">mailto:humanresources@georgehull.on.ca</a>

Sr Social Worker SAFE-T

ORGANIZATIONEaster Seals Canada is the national office for Easter Seals, a trusted industry leader and Canada’s largest provider of local programs, services, and issues leadership for the disability community. Since 1922, Easter Seals has worked to enhance the quality of life, self-esteem and self-determination of Canadians living with disabilities. Serving a broad range of individuals with varying physical, cognitive, sensory and learning disabilities, Easter Seals helps to ensure that all Canadians living with disabilities have access to the equipment, technology, programs, services and support they need to make the most of their abilities and participate fully in society.PROGRAMLaunched in 2004, Easter Seals Canada’s award-winning Access 2 Card program (<a href="http://www.access2card.ca" target="_blank">www.access2card.ca</a>) helps make entertainment, cultural and recreational opportunities more affordable by providing 2-for-1 admission cards for participating venues to individuals with disabilities who require the assistance of a support person.With over 20,000 Access 2 Card holders, and over 800 participating entertainment venue locations across Canada, the Access 2 Card program is the national leader in ensuring cultural, recreational, and entertainment activities are accessible to all Canadians.POSITIONReporting directly to the President &amp; CEO, Easter Seals Canada is seeking a Program Manager to oversee the daily operations and administrative functions of the Access 2 Card program while managing a small team of program coordinators. In this role, you will ensure the daily, weekly, and longer-term program objectives are completed smoothly and on time.&nbsp;This role requires the ability to multi-task, focused attention to detail, and superior leadership, interpersonal and time-management skills.RESPONSIBILITIESProgram Planning and Delivery<ul><li>Overseeing daily operations of the Access 2 Card program.</li><li>Coordinating the scheduling and assignment of the team.</li><li>Overseeing team recruitment, training, and evaluation.</li><li>Creating new marketing initiatives to support program awareness and growth.</li><li>Providing direction and support to ensure program and organizational goals are met.</li><li>Managing customer concerns with professionalism and resolving issues to satisfaction.</li><li>Accurately tracking program supplies &amp; equipment maintenance. Liaise with external contractors and vendors for supplies and services.</li></ul>Program Reporting<ul><li>Tracking program performance.</li><li>Monitoring program impact and outcomes.</li><li>Documenting impact stories from program members.</li><li>Ensuring accurate program records are maintained on the Microsoft Access Database, Raisin, and relevant Microsoft Excel spreadsheets.</li></ul>Community and Venue Outreach<ul><li>Liaising with applicants who have disabilities, their caregivers, or various health care professionals to provide information about the Access 2 Card.</li><li>Identifying and onboarding new vendor partners nationwide.</li><li>Nurturing partnerships with vendors, community organizations, and health care professionals. </li><li>Developing engaging content for social media platforms that align with the Easter Seals Canada brand and accessibility best practices.</li><li>Sending monthly e-mail campaigns and newsletters to program participants via Campaign Monitor.</li></ul>Other<ul><li>As a member of the leadership team, participating in the development and implementation of Easter Seals Canada’s initiatives, policies, and procedures.</li><li>Reporting and working closely with the Director of Finance concerning basic accounting records, managing NSF cheques, and refunds.</li><li>Other ad-hoc initiatives and requests from the President &amp; CEO and senior management that contribute to the overall strategic direction of the organization.</li></ul>QUALIFICATIONS &amp; SKILLS<ul><li>Education: Post-secondary degree in non-profit management, business administration, communications, disability studies, or a related field OR an equivalent combination of education and experience.</li><li>Experience: Minimum of 3–5 years’ experience in program management or coordination, preferably in the non-profit sector.</li><li>Leadership: Demonstrated experience supervising staff or volunteers, including recruitment, training, and performance management.</li><li>Program &amp; Project Management: Proven ability to plan, deliver, and evaluate programs, manage competing priorities, and meet deadlines.</li><li>Customer Service &amp; Conflict Resolution: Strong interpersonal skills with the ability to address sensitive situations and resolve complaints with professionalism and empathy.</li><li>Community &amp; Stakeholder Engagement: Experience liaising with diverse stakeholders, including persons with disabilities, caregivers, vendors, community organizations, and venue partners.</li><li>Technical Skills: Proficiency with Microsoft Office (Word, Excel, Access, Outlook), databases (e.g., Raisin or similar CRM), and email marketing platforms (e.g., Campaign Monitor).</li><li>Communications &amp; Marketing: Excellent written and verbal communication skills; experience developing social media content and outreach materials in alignment with brand and accessibility best practices.</li><li>Financial Administration: Familiarity with basic accounting processes such as managing payments, NSF cheques, and refunds.</li><li>Knowledge: Understanding of accessibility, disability issues, and inclusive practices within a Canadian context.</li><li>Assets:</li><li>English-French bilingualism.</li><li>Certification in project management (PMP, CAPM, or equivalent).</li><li>Training in accessibility standards (e.g., AODA, Rick Hansen Foundation Accessibility Certification).</li><li>Additional training in customer service, conflict resolution, or non-profit leadership.</li></ul>START DATE:&nbsp;October 27, 2025&nbsp;WORK LOCATION: 40 Holly Street, Toronto (Yonge &amp; Eglinton area). Please note that this is a fully onsite role with no remote or hybrid option.SCHEDULE:&nbsp;Monday to Friday: 8:30 AM to 4:00 PMCOMPENSATION &amp; BENEFITS<ul><li>A high-performing, collaborative and entrepreneurial environment with proven leadership and a commitment to excellent work culture.</li><li>Salary range: $50,000 - $55,000</li><li>Retention Bonus: $4,000 upon completion of contract</li><li>Full Benefits (health, dental, life and disability) after three months</li><li>5% RSP Benefit after three months</li><li>2 Weeks’ Vacation</li><li>December Holiday Office Close</li><li>Modified Summer Work Schedule</li></ul>Interested applicants should submit a cover letter and resume in PDF format directly to <a href="mailto:reatough@easterseals.ca" target="_blank">reatough@easterseals.ca</a>. Candidates who submit their application by September 30, 2025, at 5:00 pm EDT will be given priority. Be sure to apply as soon as possible to ensure you are considered. This posting will remain live until it has been filled.We thank all applicants for their interest; however, due to &nbsp;anticipated volume, we can only contact those selected for interviews.Candidates from diverse groups are encouraged to apply. We are committed to fostering an inclusive, barrier-free, and accessible environment. If you have been contacted for an interview and require accommodation due to a disability in order to participate in the recruitment and selection process, please advise us and we will work with you to meet your needs.

Easter Seals Canada

Program Manager: Access 2 Card (Maternity Leave Coverage – 12 Month Contract)

POSITION DESCRIPTIONThe Events and Sponsorship Coordinator is responsible for the planning, promotion, execution, and evaluation of WRLA events and sponsorship initiatives. Working closely with the Executive Director and committee volunteers, the coordinator ensures events run smoothly and meet the association's goals for member engagement, community connection, sponsorship revenue, and financial sustainability.EDUCATION: Post-secondary education in event planning, marketing, communications, or a related fieldEVENT PLANNING AND COORDINATION:&nbsp;<ol><li>Plan, organize, and deliver a range of professional and social events, including (but not limited to):</li></ol><ul><li>CPD sessions</li><li>Annual Judges’ Dinner</li><li>Practice group meetings</li><li>Member appreciation events</li><li>Holiday receptions and networking socials</li><li>Golf Tournament</li><li>Award Dinner</li></ul>2. &nbsp; &nbsp;Coordinate logistics (venue, catering, speakers, AV, registrations, accessibility, etc.)3. &nbsp; &nbsp; Work with WRLA staff and volunteers to promote events through newsletters, social media, and member communication channels4. &nbsp; &nbsp; Track attendance and gather feedback to improve future programming5. &nbsp; &nbsp; &nbsp;Establish and maintain a schedule from planning to post-event wrap-up.SPONSORSHIP and FUND DEVELOPMENT:&nbsp;<ol><li>Identify and solicit potential sponsors (e.g., corporations, foundations, philanthropists).</li><li>Develop and manage relationships with existing and potential sponsors</li><li>Create and maintain a sponsorship package that aligns with WRLA’s mission and member demographics</li><li>Secure sponsorships and in-kind donations for events and initiatives</li><li>Maintain sponsorship records and ensure fulfillment of sponsor benefits</li><li>Prepare sponsor recognition materials and post-event reports</li><li>Manage sponsor discussions, finalize contracts, and cultivate ongoing relationships.</li></ol>ADMINISTRATIVE AND COLLABORATIVE SUPPORT:<ol><li>Collaborate with the Executive Director and staff team on annual event planning</li><li>Assist in budgeting, invoicing, and tracking event-related expenses</li><li>Support committee work, especially for events, EDI, and membership engagement</li><li>Maintain organized digital files and records of events and sponsorships</li><li>Provide reports to the Executive Director, Board, and Committee Chairs</li></ol>QUALIFICATIONS AND REQUIREMENTS:<ol><li>Post-secondary education in event planning, marketing, communications, or a related field</li><li>2+ years of relevant experience in event coordination and/or sponsorship development</li><li>Strong interpersonal and communication skills, with a member-first attitude</li><li>Exceptional organizational and project management skills - capable of juggling timelines, sponsor relationships, and event logistics.</li><li>Comfort with digital tools and platforms (e.g., Canva, Zoom, Microsoft 365)</li><li>Ability to work independently and collaboratively&nbsp;</li><li>Strong communication skills - able to craft persuasive proposals and present ideas effectively to a range of stakeholders.</li><li>Initiative and adaptability - comfortable taking the lead in a dynamic, evolving environment.</li></ol>9. &nbsp; &nbsp;Experience in a non-profit or member-based organization is an asset

Waterloo Region Law Association

Events and Sponsorship Coordinator

Kinark Child and Family Services has a rich 50-year history serving children and youth through a wide range of evidence-based mental health services that include individual, family, and group counselling. We are on a mission to help children and youth with complex needs achieve better life outcomes with a broader vision of a healthy future for Ontario’s children and youth. We have a passionate team of over 700 staff serving close to 9,000 children and youth each year in our three program streams - Community-based Child and Youth Mental Health, Autism, and Forensic Mental Health.Our people are the heartbeat of our organization where ‘Holding children, youth, and families at the centre of all that we do’ is only one of the values that guides our work.In support of our journey towards being an employer of choice in our sectors, our staff is engaged for feedback to identify and support improvements, big and small, to enhance the employee experience.If you have a passion for making a difference in the lives of children and youth with complex needs and want to be part of the mission we are on… Come join our team!For more information about Kinark, our values, our strategic priorities, and our service programs, please visit our&nbsp;website at&nbsp;<a href="https://www.kinark.on.ca/" target="_blank">www.kinark.on.ca</a>.What we offer:<ul><li>Competitive salary, comprehensive health and dental benefits, and other employment perks*</li><li>Flexible work arrangement supporting employee work life balance</li><li>Employer Matching Defined Contribution Pension Plan up to 6%*</li><li>Employee Wellness Program</li><li>Extensive Educational and Training Opportunities and Supports</li><li>Supportive work environment with regular Supervision and Feedback</li><li>Renowned Accredited Clinical Programs</li></ul>*Dependent on hours worked, length of service and/or collective agreement (where relevant)We currently have an opportunity for:Position TitleClinical Therapist / Crisis ResponseProgram ListsKinark Child &amp; Family Services -&gt; Durham ProgramLocationOshawa, ON L1J 2K5 CA (Primary) &nbsp;Reg/TempTemporaryTemporary End DateSeptember 15, 2026Full/Part TimeFull-TimeReliefNoTotal # of hours per week35SalarySalary range: Level 1: $39.83 , Level 2: $ 41.81 , Level 3: $43.90# of Positions1Close DateOpen until filledJob DescriptionKinark has introduced a benefit that gives employees in eligible roles the opportunity to work partially or fully remote if they choose to opt-in for this benefit. This role is assessed as a Roamer position requiring minimal days in the office (2 days per week) unless business demands require. This role is also eligible for compressed work week.The Clinical Therapist is an integral part of a busy, dynamic and growing clinical program at Kinark Child and Family Services, Community Based Child and Youth Mental Health program in the Durham region primarily serving children under the age of 12 years and their families. &nbsp;As a member of an interdisciplinary team, the Clinical Therapist will be required to liaise with internal and external collaterals in the provision of clinical services. &nbsp;The successful incumbent will be responsible for providing crisis response services, short term crisis stabilization support, and treatment for children and youth in both our brief services and longer term treatment programs. &nbsp;The Clinical Therapist will be responsible for completing clinical assessments, formulations, and developing individualized treatment plans prior to providing individual, family, and/or group therapy to children, youth, and families.&nbsp;The successful candidate will be required to work up to two evenings per week where client need dictates. &nbsp;This position is covered by the Communications Workers of America, Local 30248.&nbsp;Salary range: Level 1: $39.83 , Level 2: $ 41.81 , Level 3: $43.90This is a Temporary Full-time Position with a Contract Length of 1 year. Duties &amp; Responsibilities (include but are not limited to):<ul><li>Complete mental health assessments, considering the multiple layers and interacting mental health issues, needs, and disorders, family dynamics, and systemic concerns.</li><li>Conduct risk assessments and develop safety plans.</li><li>Provide immediate telephone and/or mobile crisis support and risk mitigating strategies</li><li>Utilize commitment strategies to obtain commitment to therapeutic engagement, while assessing client readiness and stage of change.</li><li>Complete case formulation and treatment planning, with input from the client/family</li><li>Modify treatment activities and approaches to meet client need</li><li>Provide intervention, with clinical outcomes to be achieved through application of evidenced-based practices with ongoing monitoring of impact.</li><li>Focus on the child’s potential for developing/sustaining pro-social, self-regulation of mental health symptoms, and related behaviours</li><li>Self-monitor the completion of progress/contact notes describing each client contact and how that contact relates to treatment goals and adherence to policy</li><li>Collaborate with other members of the treatment team and participate in interagency/team meetings</li></ul>Qualifications:<ul><li>A Master’s Degree in Social Work or a Health-Related Discipline with a minimum of 3 years relevant experience is preferred.**</li><li>Candidates with a Bachelor’s Degree in Social Work with extensive and relevant experience will also be considered.**</li><li>Must be registered and in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW), the College of Registered Psychotherapists of Ontario (CRPO), the College of Nursing (CNO), the College of Psychologists in Ontario or the College of Occupational Therapists of Ontario.</li><li>Must be eligible and able to perform Psychotherapy as defined under the act.</li><li>A minimum of 3 years relevant experience working in a mental health setting preferred</li><li>Experience with diverse populations of children and youth preferred</li><li>Excellent clinical assessment, formulation and treatment planning skills is essential.</li><li>Training or experience in Cognitive Behaviour Therapy will be considered an asset.</li><li>Experience providing crisis response services will be considered an asset</li><li>Travel is required for this position; the successful candidate must have a valid Ontario driver’s license, access to a reliable vehicle and be willing to obtain automobile insurance which includes driving for business purposes with a minimum liability of one million dollars.</li><li>Satisfactory Criminal Record Check (including a Broad Sector record check) and Pre-Employment Medical.</li><li>Bilingual English/French candidates will be given special consideration.</li></ul>Interested applicants should submit their résumés via the Apply Button.** Please note that Equivalent combination of education &amp; experience will be considered.Kinark Child and Family Services conditions of employment include but are not limited to successful Criminal Record Check with Vulnerable Sector Screening or Criminal Broad Record Check, based on position, and completed Pre-Employment Medical certificate.Candidates must have the skills and knowledge needed to work with an increasingly diverse client and staff population as well as a proven commitment to anti-oppression, equity, and inclusion as relevant for the role applied to.Kinark Child and Family Services values inclusivity and diversity in the workplace, including age, ancestry, disability, gender expression, gender identity, race, religion and sexual orientation, that make each of us unique, and recognize that people experience oppression based on these characteristics and identities. We encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation during any stage of the recruitment process, please notify People and Culture at <a href="mailto:kinark.jobs@kinark.on.ca" target="_blank">kinark.jobs@kinark.on.ca</a> or (905) 474-9595.While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

Kinark Child and Family Services

Clinical Therapist / Crisis Response

Position Summary:&nbsp;The Executive Director is responsible for the strategic leadership of Shelldale Family Gateway ("SFG") to ensure the organization's successful performance and growth. Reporting directly to the Board of Directors, the Executive Director will establish and maintain SFG objectives and priorities, implement policies, processes and procedures, develop community partnerships and oversee supporting staff to ensure the organizational goals are met. The Executive Director sits on the Board in an ex officio, non-voting capacity.Responsibilities:<ul><li>Further&nbsp;develop and&nbsp;oversee an&nbsp;operational&nbsp;plan&nbsp;for&nbsp;programs and&nbsp;services&nbsp;which&nbsp;incorporate&nbsp;goals and objectives that continue to work towards the strategic direction of the&nbsp;organization.</li><li>Identify and evaluate the risks to the organization's people (clients, staff,&nbsp;management, and volunteers), property, finances, goodwill, and image and implement measures to control&nbsp;risks.</li><li>Develop&nbsp;new and unique&nbsp;ways&nbsp;to&nbsp;improve&nbsp;support of&nbsp;the&nbsp;community,&nbsp;operations of&nbsp;the&nbsp;organization&nbsp;and to create new donor&nbsp;opportunities.</li><li>Represent the organization as an ambassador at community meetings, events and activities to engage with participants, partners and stakeholders, enhancing the organization's community profile and helping to further achieve SFG&nbsp;goals.</li><li>Work&nbsp;with&nbsp;the&nbsp;Board of Directors&nbsp;in&nbsp;supporting&nbsp;a&nbsp;refreshed&nbsp;vision&nbsp;and&nbsp;strategic&nbsp;plan&nbsp;to&nbsp;guide&nbsp;the&nbsp;next stages of the organization's development. Set short term and long-term priorities,&nbsp;develop a work schedule, monitor progress towards goals and track details, data,&nbsp;information and&nbsp;activities.</li><li>Work with staff, volunteers, and partners to identify neighbourhood needs,&nbsp;community outreach, program develop and participation to support families and their&nbsp;children.</li><li>Ensure&nbsp;all&nbsp;County&nbsp;of&nbsp;Wellington&nbsp;(EarlyOn)&nbsp;documentation&nbsp;is&nbsp;up-to-date&nbsp;and&nbsp;reflects&nbsp;the&nbsp;priorities&nbsp;of&nbsp;the County and the&nbsp;organization.</li><li>Administer the funds of the organization according to the approved budget; monitoring the monthly cash&nbsp;flow&nbsp;of&nbsp;the&nbsp;organization;&nbsp;approving&nbsp;expenditures&nbsp;within the&nbsp;authority&nbsp;delegated by&nbsp;the&nbsp;Board&nbsp;and ensuring that sound bookkeeping and accounting procedures are&nbsp;followed.</li><li>Work with&nbsp;the&nbsp;Board&nbsp;and&nbsp;Finance&nbsp;&amp;&nbsp;HR&nbsp;Committee&nbsp;to&nbsp;prepare&nbsp;a&nbsp;comprehensive&nbsp;annual operating budget.</li><li>Secure&nbsp;and&nbsp;grow&nbsp;funding through&nbsp;government&nbsp;grants, foundation&nbsp;funding&nbsp;or&nbsp;donors,&nbsp;including fundraising events, sponsorship, social enterprise and individual donations.&nbsp;</li><li>Submit funding reports in compliance with grant terms and conditions.&nbsp;</li><li>Set&nbsp;the&nbsp;direction and&nbsp;lead&nbsp;proposal&nbsp;development&nbsp;to&nbsp;secure&nbsp;adequate funding&nbsp;for&nbsp;the&nbsp;operation&nbsp;of&nbsp;the organization, reporting to the Board on such activities.</li><li>Build, maintain and grow relationships with external partners.&nbsp;</li><li>Carry out supervisory responsibilities in accordance with SFG's policies and applicable laws. Responsibilities include interviewing and training staff; planning, assigning, directing work and appraising performance; addressing complaints and resolving problems. In conjunction with the Board and HR committee, make decisions regarding hiring, terminations and policy.</li><li>Establish and maintain a positive, healthy and safe work environment for all staff and volunteers in accordance with all appropriate legislation and&nbsp;regulations.</li><li>Effectively lead and manage a dynamic team, both part and full time; adjusting to seasonal and community&nbsp;needs.</li><li>Determine staffing requirements for organizational management and program delivery and work with the&nbsp;Program&nbsp;Coordinators&nbsp;on&nbsp;people&nbsp;management&nbsp;and&nbsp;human&nbsp;resources&nbsp;planning&nbsp;and&nbsp;administration.</li><li>Support talent management and leadership development to encourage employee growth, cross-training support, retention strategies and succession planning.</li><li>Maintain electronic employee records including PTO, performance appraisals, training documentation &amp; policy reviews</li><li>Provide the Board with regular, comprehensive reports on staffing and program updates,&nbsp;revenues and expenditures of the&nbsp;organization.</li><li>All other duties as&nbsp;required.</li></ul> Skills &amp; Qualifications:Job Specific -&nbsp;Technical<ul><li>Able to develop strategy and organization&nbsp;infrastructure.</li><li>Thorough understanding of management principles and&nbsp;theory.</li><li>Able to assess situations to determine the importance, urgency and risks, and&nbsp;make clear decisions which are timely and in the best interests of the&nbsp;organization.</li><li>Excellent client service and relationship management&nbsp;skills.</li><li>Strong networking&nbsp;skills.</li><li>Knowledge of&nbsp;federal, &nbsp;provincial&nbsp;and&nbsp;municipal&nbsp;processes and&nbsp;legislation&nbsp;applicable&nbsp;to&nbsp;voluntary sector organizations, as such employment standards, human rights, occupational health and safety, charities, taxation, CPP, El, and health&nbsp;coverage.</li></ul>Interpersonal&nbsp;<ul><li>Effectively manage others,&nbsp;demonstrate leadership and support ongoing skills&nbsp;development.</li><li>&nbsp;Make critical decisions independently and act as a strategic&nbsp;thinker.</li><li>Demonstrate flexibility, enthusiasm and a willingness to&nbsp;learn.</li><li>Multi-task effectively while remaining detail-oriented and meeting&nbsp;deadlines.</li><li>Be proactive with good problem-solving skills, judgment and&nbsp;innovation.</li><li>Develop strong working relationships with clients,&nbsp;staff, management, and&nbsp;volunteers.</li></ul>Language<ul><li>Excellent verbal and written communication skills in&nbsp;English.</li><li>Ability&nbsp;to&nbsp;read&nbsp;and&nbsp;interpret documents&nbsp;as&nbsp;well&nbsp;as&nbsp;the&nbsp;ability&nbsp;to&nbsp;write&nbsp;high&nbsp;level&nbsp;reportsand correspondence.</li><li>Ability to communicate effectively with clients, staff, management, volunteers and external partners.</li></ul>Mathematical<ul><li>Ability to add, subtract, multiply, and divide in all units of measure, using whole&nbsp;numbers,</li></ul>common fractions, and decimals in order to make payroll calculations.<ul><li>Ability to read, interpret and draft budgetary and financial&nbsp;reports.</li><li>Ability to complete data analysis and numerical&nbsp;estimation.</li><li>Understands statutory and pay requirements under Employment&nbsp;Standards.</li></ul>Computer<ul><li>Strong PC-based spreadsheet and word processing programs&nbsp;skills.</li><li>Proficient in smart phone technology and&nbsp;email.</li></ul>Experience:<ul><li>Post-secondary education in a related field</li><li>Minimum three years of progressive leadership/management experience with at least five years experience in a non-profit organization</li><li>Minimum two years fundraising experience</li></ul>Work Location: In PersonShelldale Family Gateway is an inclusive employer that complies with Ontario's Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, ensuring a workplace free of discrimination and harassment.The company provides reasonable accommodations for people with disabilities during recruitment and selection processes and encourages individuals of all ages and backgrounds to apply for positions. Applicants needing accommodations are encouraged to inform Human Resources of the nature of any accommodation(s) that may be required.

Shelldale Family Gateway

Executive Director

Position:Business Development ManagerReports to:People LeaderPosition Term:Full Time Temporary (1-Year Contract)Primary Location:Mississauga, Ontario, CanadaWorkplace Type:HybridJob PurposeThe Business Development Manager position supports WVC’s public sector revenue strategy. This position will work closely with internal and external stakeholders to identify and apply for new opportunities of public funding from a variety of donors including Global Affairs Canada, the European Union, the UN etc. The position will:<ul><li>Coordinate and manage all components of the proposal development process, ensuring a high quality and timely submission.</li><li>Lead cross-functional project teams for the proposal development process for a wide range of high quality, multi-year grant proposals from a variety of donors. The proposal teams includes Regional Program Managers, MEAL, Finance and Technical specialists in relevant thematic areas such as Gender, Health, Education and Livelihoods</li><li>Manage and or/support post submission and lessons learned processes. Utilize program design expertise to guide and lead quality program design that builds on evidence-based approaches and is responsive to the guidelines and specification outlined by the donor.</li><li>Contribute to the team's development of best practices and evidence-based approaches used in proposals.</li></ul>Responsibilities<ul><li>Pre-positioning: Together with relevant Program Managers and Sector Leads, identify relevant upcoming funding opportunities; prepare recommendations based on specific go/no-go decision criteria; identify and reach out to potential partners; manage proposal preparations and planning; participate in pre-design meetings, coordinate and facilitate design workshops; support field teams to collect relevant country and technical area information that informs design.</li><li>Proposal Preparation and Coordination: Lead proposal development process ensuring timely submission, including completion of the GO/NO GO protocol; cultivate and maintain effective working relationships with donors and partner representatives; Lead proposal development workshops as needed and convene appropriate stakeholders to strategize and develop the project design; work with relevant stakeholders (technical specialists, PMs, MEAL etc) to draft the proposal narrative and budget; manage proposal review process and check for budget alignment, responsiveness and compliance with donor guidelines; ensure timely submission; and support eventual contract negotiation with donors.</li><li>Lead the coordination and development of proposals from initial development to grant submissions; manage partners' inputs; coordinate/provide technical input to field and WVC finance teams to support the completion of the budgeting process in alignment with the technical program design; manage proposal review process and check for budget alignment, responsiveness and compliance with donor guidelines; build effective working relationships with partners on proposal bids.</li><li>Post Submission: Collect and share proposal process lessons learned after the submission; coordinate program design hand over to program manager(s).</li><li>Perform other duties as assigned.</li></ul>Qualifications<ul><li>BA in International Development or related; Master's Level Degree preferred</li><li>5 years of experience in designing successful proposals and managing proposal development teams to ensure timely, high quality inputs from all team members</li><li>Thorough understanding of donor requirements, guidelines and priorities (Global Affairs Canada, European Union, World Bank and some knowledge of UN Institutions an asset)</li><li>Excellent ability to work cross-organizationally with multiple stakeholders to ensure alignment and realization of strategic objectives</li><li>Ability to effectively communicate with and coordinate activities of multiple partners, including field-based staff</li><li>Skills in cross-cultural communication and experience working with remote teams</li><li>Able to Identify and analyze situations and/or issues related to the acquisition process, consider options, develop solutions or recommendations and monitor appropriate solutions</li><li>Excellent technical skills in writing, editing, formatting, and verbal communication</li><li>A demonstrated ability to take initiative with confidence and sound judgment</li><li>Ability to manage several moving parts simultaneously, work well under pressure and meet deadlines</li><li>French or Spanish would be an asset</li></ul>Working Conditions<ul><li>An expectation of international travel of approximately 2 trips per year</li></ul>Why Consider Us? &nbsp;<ul><li>World Vision Canada has consistently been awarded Canada and GTA top employer awards.</li><li>We are Canada’s largest development, relief, and advocacy non-profit organization.</li><li>We embody an Agile mindset here.</li><li>We offer a family-friendly, caring, and flexible work environment.</li></ul>#LI-HybridJob FamilyField OperationsJob FunctionIndividual ContributorPay TypeSalaryEmploymentIndicatorRemote with Travel/External Engagement

Business Development Manager

Position:Quality Assurance AnalystReports to:Senior Manager, Supporter CarePosition Term:Full Time PermanentPrimary Location:Mississauga, Ontario, CanadaWorkplace Type:HybridJob PurposeWe are seeking a detail-oriented and dynamic Quality Assurance Analyst to join our team. This role is critical to ensuring exceptional customer service. The Quality Assurance Analyst is responsible for overseeing the quality of all customer interactions handled by our supporter care team (agents) by monitoring performance, maintaining quality assurance tools, and supporting service excellence. This role ensures that quality standards are upheld through consistent evaluation, coaching, and ongoing improvement of internal processes, including the management of quality forms and workflows within platforms such as Talkdesk. Experience with AI and hybrid QA tools is highly encouraged to support innovation in service evaluation and efficiency.A strong background in telemarketing is essential, as this role will design and deliver targeted soft skills training to new and existing representatives. The analyst will leverage telemarketing expertise to coach team members on persuasive communication, objection handling, and customer engagement techniques—helping them consistently meet and exceed performance expectations. This role is also responsible for script writing, ensuring that messaging is clear, effective, and aligned with performance goals and customer needs.The Quality Assurance Analyst also supports the delivery of the incentive program (extra blessings) which plays a key role in generating substantial single gifts annually. This role will create, manage, and continuously improve monthly rewards and recognition initiatives that keep representatives motivated, engaged, and aligned with organizational goals.ResponsibilitiesQuality Assurance Program<ul><li>Monitor and evaluate customer interactions across all channels, including but not limited to phone calls, emails, chats, and letters, to ensure compliance with quality standards.</li><li>Deliver impactful soft skills training to both new and existing representatives, with a strong emphasis on sales &amp; retention—ensuring team members consistently meet and exceed performance expectations.</li><li>Leverage telemarketing experience to enhance training content and coaching techniques tailored to customer engagement and conversion strategies.</li><li>Oversee the Quality Management Program within Talkdesk, ensuring all quality forms are up to date, fully functional, and aligned with organizational goals. This includes the implementation and regular review of AI/hybrid forms.</li><li>Provide ongoing coaching and mentoring to customer service representatives to enhance performance, service quality, and customer satisfaction.</li><li>Manage the Talkdesk Gamification Application to encourage healthy competition and employee engagement.</li><li>Develop and maintain customer service scripts, ensuring they are clear, consistent, and effectively implemented.</li><li>Lead the design, execution, and management of incentive programs ("Extra Blessings")</li><li>Coordinate monthly rewards and recognition programs to maintain team morale and drive motivation.</li><li>Implement monthly calibration sessions with supervisors and manager to ensure consistency in quality standards, alignment in performance expectations, and fairness in evaluation across all customer interactions.</li><li>Evening and weekend work may be required occasionally.</li><li>Back up for Supervisor when away or as needed. Real-time monitoring and management of CRM queues, agent activity, ad hoc requests and interaction flows to ensure service levels are met.</li><li>Back up for Resolution Management specialist when away or as needed. Provide assistance on urgent matters such as escalated donor complaints and work on producing complaint reporting.</li></ul>Incentives, Rewards and Recognition programs<ul><li>Quality Assurance Analyst is also responsible to create and launch ongoing incentive programs in partnership with Marketing which include emergencies which generate substantial revenue.</li><li>Review key performance indicators for the team to ensure goals are met for incentives and design action plans to address challenges where necessary.</li><li>Suggest incentive goals and be a cheerleader to motivate staff in working towards and achieving those goals.</li><li>Ensure staff are motivated and provide coaching and feedback to help reach our incentive goals</li><li>Regularly report on the performance and outcomes of the incentive program, providing data-driven insights and recommendations for improvement. Maintain staff motivation by promoting upsell opportunities and managing the rewards and recognition initiatives that support.</li></ul>Qualifications<ul><li>Bachelor’s degree in business administration, or a related field (preferred).</li><li>Minimum 5 years of customer service experience, with at least 2 years in a contact center leadership role.</li><li>Proficient in customer relationship management tools (e.g., Microsoft Dynamic CRM), Talkdesk, and Microsoft 365.</li><li>Strong technical skills with the ability to troubleshoot real-time operational issues.</li><li>Excellent analytical, and organizational skills.</li><li>Familiarity with quality assurance systems and gamification strategies is desirable.</li><li>Proven experience in quality assurance, training, or coaching within a customer service or contact center environment.</li><li>Strong background in telemarketing and retention skills with the ability to train and coach representatives on persuasive communication, upselling, customer engagement and customer retention techniques.</li><li>Experience designing and delivering soft skills training programs.</li><li>Familiarity with quality management systems such as Talkdesk; experience with AI and hybrid QA tools is a plus.</li><li>Excellent verbal and written communication skills.</li><li>Strong analytical skills with the ability to interpret performance data and provide actionable feedback.</li><li>Ability to manage multiple projects and deadlines in a fast-paced environment.</li><li>Creative approach to employee motivation, including the use of gamification, rewards, and incentive programs.</li><li>Ability to handle sensitive and confidential information with discretion.</li></ul>Why Consider Us? &nbsp;<ul><li>Our competitive compensation &amp; benefits include:</li><li>Health Spending Account</li><li>Up to 6% matched pension contributions</li><li>Parental leave top-up</li><li>Generous paid vacation, sick days, wellness and personal days</li><li>Office closed extra days before long weekends (6x/year)</li><li>World Vision Canada has consistently been awarded Canada and GTA top employer awards.</li><li>We are Canada’s largest development, relief, and advocacy non-profit organization.</li><li>We embody an Agile mindset here.</li></ul>#LI-HybridJob FunctionIndividual ContributorPay TypeSalary

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