Program Manager: Access 2 Card (Maternity Leave Coverage – 12 Month Contract)

ORGANIZATION

Easter Seals Canada is the national office for Easter Seals, a trusted industry leader and Canada’s largest provider of local programs, services, and issues leadership for the disability community. Since 1922, Easter Seals has worked to enhance the quality of life, self-esteem and self-determination of Canadians living with disabilities. Serving a broad range of individuals with varying physical, cognitive, sensory and learning disabilities, Easter Seals helps to ensure that all Canadians living with disabilities have access to the equipment, technology, programs, services and support they need to make the most of their abilities and participate fully in society.

PROGRAM

Launched in 2004, Easter Seals Canada’s award-winning Access 2 Card program (www.access2card.ca) helps make entertainment, cultural and recreational opportunities more affordable by providing 2-for-1 admission cards for participating venues to individuals with disabilities who require the assistance of a support person.

With over 20,000 Access 2 Card holders, and over 800 participating entertainment venue locations across Canada, the Access 2 Card program is the national leader in ensuring cultural, recreational, and entertainment activities are accessible to all Canadians.

POSITION

Reporting directly to the President & CEO, Easter Seals Canada is seeking a Program Manager to oversee the daily operations and administrative functions of the Access 2 Card program while managing a small team of program coordinators. In this role, you will ensure the daily, weekly, and longer-term program objectives are completed smoothly and on time. This role requires the ability to multi-task, focused attention to detail, and superior leadership, interpersonal and time-management skills.

RESPONSIBILITIES

Program Planning and Delivery

• Overseeing daily operations of the Access 2 Card program.
• Coordinating the scheduling and assignment of the team.
• Overseeing team recruitment, training, and evaluation.
• Creating new marketing initiatives to support program awareness and growth.
• Providing direction and support to ensure program and organizational goals are met.
• Managing customer concerns with professionalism and resolving issues to satisfaction.
• Accurately tracking program supplies & equipment maintenance. Liaise with external contractors and vendors for supplies and services.

Program Reporting

• Tracking program performance.
• Monitoring program impact and outcomes.
• Documenting impact stories from program members.
• Ensuring accurate program records are maintained on the Microsoft Access Database, Raisin, and relevant Microsoft Excel spreadsheets.

Community and Venue Outreach

• Liaising with applicants who have disabilities, their caregivers, or various health care professionals to provide information about the Access 2 Card.
• Identifying and onboarding new vendor partners nationwide.
• Nurturing partnerships with vendors, community organizations, and health care professionals.
• Developing engaging content for social media platforms that align with the Easter Seals Canada brand and accessibility best practices.
• Sending monthly e-mail campaigns and newsletters to program participants via Campaign Monitor.

Other

• As a member of the leadership team, participating in the development and implementation of Easter Seals Canada’s initiatives, policies, and procedures.
• Reporting and working closely with the Director of Finance concerning basic accounting records, managing NSF cheques, and refunds.
• Other ad-hoc initiatives and requests from the President & CEO and senior management that contribute to the overall strategic direction of the organization.

QUALIFICATIONS & SKILLS

• Education: Post-secondary degree in non-profit management, business administration, communications, disability studies, or a related field OR an equivalent combination of education and experience.
• Experience: Minimum of 3–5 years’ experience in program management or coordination, preferably in the non-profit sector.
• Leadership: Demonstrated experience supervising staff or volunteers, including recruitment, training, and performance management.
• Program & Project Management: Proven ability to plan, deliver, and evaluate programs, manage competing priorities, and meet deadlines.
• Customer Service & Conflict Resolution: Strong interpersonal skills with the ability to address sensitive situations and resolve complaints with professionalism and empathy.
• Community & Stakeholder Engagement: Experience liaising with diverse stakeholders, including persons with disabilities, caregivers, vendors, community organizations, and venue partners.
• Technical Skills: Proficiency with Microsoft Office (Word, Excel, Access, Outlook), databases (e.g., Raisin or similar CRM), and email marketing platforms (e.g., Campaign Monitor).
• Communications & Marketing: Excellent written and verbal communication skills; experience developing social media content and outreach materials in alignment with brand and accessibility best practices.
• Financial Administration: Familiarity with basic accounting processes such as managing payments, NSF cheques, and refunds.
• Knowledge: Understanding of accessibility, disability issues, and inclusive practices within a Canadian context.
• Assets:
• English-French bilingualism.
• Certification in project management (PMP, CAPM, or equivalent).
• Training in accessibility standards (e.g., AODA, Rick Hansen Foundation Accessibility Certification).
• Additional training in customer service, conflict resolution, or non-profit leadership.

START DATE: October 27, 2025

WORK LOCATION: 40 Holly Street, Toronto (Yonge & Eglinton area). Please note that this is a fully onsite role with no remote or hybrid option.

SCHEDULE: Monday to Friday: 8:30 AM to 4:00 PM

COMPENSATION & BENEFITS

• A high-performing, collaborative and entrepreneurial environment with proven leadership and a commitment to excellent work culture.
• Salary range: $50,000 - $55,000
• Retention Bonus: $4,000 upon completion of contract
• Full Benefits (health, dental, life and disability) after three months
• 5% RSP Benefit after three months
• 2 Weeks’ Vacation
• December Holiday Office Close
• Modified Summer Work Schedule

Interested applicants should submit a cover letter and resume in PDF format directly to reatough@easterseals.ca. Candidates who submit their application by September 30, 2025, at 5:00 pm EDT will be given priority. Be sure to apply as soon as possible to ensure you are considered. This posting will remain live until it has been filled.

We thank all applicants for their interest; however, due to anticipated volume, we can only contact those selected for interviews.

Candidates from diverse groups are encouraged to apply. We are committed to fostering an inclusive, barrier-free, and accessible environment. If you have been contacted for an interview and require accommodation due to a disability in order to participate in the recruitment and selection process, please advise us and we will work with you to meet your needs.