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Are you passionate about organization and administration? Do you thrive in a supportive, collaborative environment where your attention to detail and multitasking skills make a real difference? CRIAW-ICREF is searching for an enthusiastic, resourceful, and detail-oriented Administrative Officer to join our dynamic team in Ottawa, ON. This is a perfect opportunity for someone who enjoys the administrative side of an organization and is committed to staying in an administrative role while supporting a feminist, intersectional cause. CRIAW-ICREF is a national not-for-profit feminist organization focused on researching and documenting women’s social and economic position in Canada using an intersectional feminist lens. As we continue to expand our impactful work, we’re looking for an individual who loves the structure of administration and is excited to be part of our mission. Position Summary As our full-time Administrative Officer, you’ll play a crucial role in ensuring the smooth operation of CRIAW-ICREF. Your primary responsibilities will include general office duties, member and donor communication, and providing administrative support to the team and various projects. This role is ideal for someone who enjoys making sure everything runs efficiently, stays organized, and who takes pride in supporting the work of a vibrant team. Key Responsibilities General Office Duties<ul><li>Answer telephone, correspondence, e-mail and web site requests.</li><li>Monitor and respond to emails to our general organization inbox.</li><li>Coordinate responses to public inquiries, seeking input from Executive Director and Board as needed.</li><li>Maintain office supplies and order as required.</li><li>Provide administrative assistance to the Executive Director.</li><li>Assist the Executive Director in managing the use of the CRIAW credit card and petty cash.</li><li>Provide administrative assistance to research projects.</li><li>File and organize digital and physical records.</li><li>Liaise with equipment and service providers.</li><li>Produce invoices and track invoices.</li><li>Schedule weekly staff meetings and other meetings as needed.</li><li>Take meeting minutes.</li><li>Other duties as required.</li></ul>Database, Membership Renewals, and Donations<ul><li>Maintain and update CRIAW’s membership database.</li><li>Send thank you letters to new and renewing members.</li><li>Provide annual tax receipts to donors.</li><li>Create various statistical reports and print outs from database as needed.</li><li>Maintain a current and accurate e-mail distribution list for CRIAW Board, members, donors and contacts.</li><li>Assist CRIAW’s fundraising efforts by preparing letters and mailings to seek membership and donations.</li><li>Incorporate CRIAW’s strategic plan and strategic communication plan into member and donor relation activities as needed.</li></ul>Board of Directors<ul><li>Schedule meetings and teleconferences for the Board of Directors and for Board committees.</li><li>Organize logistics for Board meetings and project events/meetings.</li><li>Maintain current Board contact information, e-mail distribution list and on web site.</li><li>Attend Board Committee meetings and take minutes.</li></ul>Publications<ul><li>Produce layout of CRIAW research materials and other research project material as requested.</li><li>Coordinate printing of all materials.</li><li>Regularly check and respond to publication orders from CRIAW’s web site.</li><li>Legally deposit and register CRIAW publications as needed (i.e. ISBN).</li><li>Maintain up to date publication list.</li></ul>Qualifications<ul><li>Well-organized and resourceful, able to accurately prioritize tasks, multi-task, and adapt to changing circumstances.</li><li>Ability to work collaboratively as a team member and ability to be self-motivated and work independently when appropriate.</li><li>Strong interpersonal skills.</li><li>Very strong writing and communication skills in French and English, with particular attention to detail.</li><li>Demonstrated experience with regular office procedures.</li><li>Experience using the following software: Word, Excel, and Outlook.</li><li>Experience and knowledge of Wordpress and email distribution tools (Constant Contact) will be considered an asset.</li><li>Relevant education and experience pertaining to the position.</li><li>Must be fluent in both English and French.</li></ul>Position Overview This is a full-time term contract position for one year from the date of hire, with the possibility of extension. We can accommodate shorter hours for this position if needed. Salary: $60,000 to 65,000 annually Hours of Work: 37.5 hours per week Location: Ottawa (hybrid)To apply: Please submit your application by email at <a href="mailto:info@criaw-icref.ca" target="_blank">info@criaw-icref.ca</a> by September 4, 2025. Please include “Admin Officer [Your last name]” in the subject line. Equal opportunity CRIAW-ICREF values the unique skills and experiences each individual has to offer and we are committed to creating an inclusive and accessible organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation to participate fully in our recruitment processes, please let us know when we contact you. CRIAW-ICREF is an equal opportunity employer seeking to live its values in all we do. We are committed to taking proactive steps to provide and create opportunities for historically marginalized groups. We seek applicants who will strengthen our commitment to diversity, equality, and inclusion. We strongly encourage qualified candidates from Indigenous, Black, and other racialized groups of women, 2SLGBTQI+ people, women with disabilities, and other members of marginalized communities to consider working with and for CRIAW-ICREF. We recognize that structural barriers shape experiences and job qualifications, and therefore we seek to use employment equity to evaluate candidates who meet the required qualifications. If you are comfortable doing so, you are encouraged in your cover letter to identify as a member of an equity-deserving group. Women and gender-diverse individuals often hesitate to apply when they do not meet 100% of the posted criteria. If you believe you would be a good match, please apply indicating your strengths and opportunities for growth, even if you don’t have every skill we are looking for. Please check out our website for more information on CRIAW-ICREF: <a href="http://www.criaw-icref.ca" target="_blank">www.criaw-icref.ca</a>

CRIAW-ICREF

Administrative Officer

About The Career Foundation:The Career Foundation is a dynamic non-profit organization that offers a wide range of employment, training, and HR services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of multiple locations, we now help thousands of people each year successfully accomplish their employment goals. Our team of dedicated professionals has described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at&nbsp;<a href="http://www.careerfoundation.com/" target="_blank">CareerFoundation.com</a>.Some of the benefits and features available to our employees include:&nbsp;<ul><li>Competitive compensation</li><li>A comprehensive health benefits plan, including massage therapy, naturopathic services, travel coverage, and more</li><li>A comprehensive dental insurance plan</li><li>An RRSP Matching benefit</li><li>An Employee &amp; Family Assistance program</li><li>An Employee Wellness program</li><li>Paid days off for religious observance purposes </li><li>Paid days off for personal wellness purposes</li></ul>Program and Role Description:&nbsp;Conveniently located in Etobicoke, North York, Downtown Toronto, York, and Scarborough, The Career Foundation’s five (5) full-suite Employment Centres provide job seekers with a full range of services, including exploring career options, improving their résumés, preparing for interviews, and much more. Employers that share our commitment to community hiring can also receive a range of services, including direct access to job seekers of diverse backgrounds and skills, support with coordinating and hosting community hiring events to meet our job seeker clients, advice on how to best coach and work with their new hires to help achieve job retention, and more.As an Employment Services and Placement Specialist, you would be an essential member of our team, responsible for providing solution-focused employment counselling to an assigned caseload of clients in areas such as job search, job placement, career decision-making, job retention, and other supports to help clients achieve successful outcomes. You would also be responsible for developing relationships with employers to identify suitable employment opportunities for clients in your caseload, among other key duties, including maintaining accurate records in online data reporting systems. In this role, you would also have individual targets to achieve related to your caseload’s success.Position Type:Full-time (37.5 hours per week) one-year contract with excellent potential to lead to permanentBase Location and Position Type Available:This opportunity is based at The Career Foundation’s York&nbsp;Employment Centre, located near Weston Rd. &amp; Lawrence Ave. W., and includes periodic travel to other offices, employer and community partner locations, and other stakeholder sites as needed. The successful candidate must be willing to work on-site from the office on a full-time basis.This position also currently operates under a hybrid schedule, allowing for one work-from-home day per week.&nbsp;The hybrid schedule is based on performance and operational needs and requires a private work-from-home space with reliable, high-speed internet. A company laptop, cell phone, and other equipment will be provided.Vulnerable Sector Check:An offer of employment for this opportunity will be contingent on a Vulnerable Sector Check (VSC).&nbsp;Reporting to:Area Manager, Employment and Placement ServicesResponsibilities include:Employment Counselling, Coaching, and Case Management<ul><li>Provides solution-based employment counselling and ongoing support to an assigned caseload of clients in the areas of job search, job placement, career decision making, job retention, and other areas to support clients with achieving employment goals.</li><li>Consistently monitors and tracks caseload success rate to achieve individual targets that contribute to the team’s overall objectives and expectations from the program’s funder.</li><li>Conducts intakes and completes individualized needs assessments for clients to establish their eligibility for services and pre-employment needs.</li><li>Collects, organizes, and analyzes client information through completed needs assessments and other mechanisms to appraise clients’ interests, aptitudes, and abilities to create individualized action plans that lead to successful outcomes.</li><li>Enters and maintains thorough written documentation in online data reporting systems, ensuring that caseload files are up-to-date and ready for file audits.&nbsp; </li><li>Provides effective job search readiness support services to clients on relevant topics, such as job search strategies, interview preparation, credential assessments, language support, and other areas to help them achieve successful outcomes, such as developing effective résumés.</li><li>Determines client eligibility for financial supports, administers eligible supports, and ensures proper documentation is on file to support expenditures.</li><li>Guides and supports clients with completing applications for education and/or training opportunities.</li><li>Conducts timely follow-ups job seeker clients throughout their job search efforts, and provides repeat, one-on-one job employment counselling sessions and support, as needed, to review goals, address barriers, and ensure clients are making progress toward goals, including facilitating community-based referrals when needed.</li><li>Assesses and facilitates wraparound and intervention resources required to help clients address and overcome barriers that may prevent them from achieving successful employment outcomes.</li><li>Supports clients to acquire a clear understanding of industry perspectives and other information pertaining to the job opportunities to which they are applying.</li><li>Facilitates in-person and virtual workshops for clients on a variety of relevant topics.</li><li>Performs other relevant duties as assigned.</li></ul>Job Development, Placement, and Retention Support<ul><li>Conducts outreach to develop relationships with employers in a variety of industries to promote The Career Foundation’s services in the community and create job leads for active clients in caseload.</li><li>Conducts job search activities with clients, including cold calling employers and other strategies to support them with achieving successful outcomes.</li><li>Utilizes digital systems and technologies provided by The Career Foundation to further support clients with achieving their training and employment goals. </li><li>Places clients into meaningful employment opportunities by matching them with job opportunities created through effective employer relationships as well as advertised job vacancies suitable for their experience, skills, and interests.</li><li>Negotiates and administers placement, incentive, and other agreements with employers when applicable.</li><li>Administers and monitors on-the-job training plans and conducts appropriate follow-ups and interventions with employers when needed to ensure that all expectations are met.</li><li>Supports clients and employers to mediate issues as needed.</li><li>Collaborates with fellow team members on topics such as job development and employment retention strategies that help lead clients to successful outcomes.</li><li>Performs other relevant duties as assigned.</li></ul>Qualifications/ Skills Required:<ul><li>Post-secondary degree or diploma in human services or a related field relevant to the position’s duties is highly preferred, or an equivalent combination of education and experience is required.</li><li>A minimum of two years of experience in job coaching, employment counselling, job development, recruitment, or other directly transferable experience related to the position’s responsibilities is required.</li><li>Must be willing to work on-site from the office on a full-time basis.</li><li>Exceptional relationship-building skills with a proven ability to develop rapport with people.</li><li>Proven track record in a results-driven environment with experience meeting targets.</li><li>Experience in vocational counselling, managing client caseloads, familiarity with Employment Ontario-funded programming, community outreach, and employer relationship-building considered assets.</li><li>A professional and courteous approach to client service with a high level of respect for the diversity of the people served.</li><li>Exceptional customer service skills and the ability to uphold the organization’s service standards, policies, and core values.</li><li>Excellent verbal and written English communication skills. Bilingualism is considered an asset.</li><li>High ethics and confidentiality standards with proven experience maintaining sensitive information and exhibiting tact, diplomacy, and good judgment.</li><li>Excellent time management and organizational skills, with the ability to multi-task to meet deadlines and achieve targets and objectives.</li><li>Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel), and Office 365 applications, including Teams and SharePoint.</li><li>Must possess the aptitude and willingness to learn and work with new online systems and technologies.</li><li>Willingness and flexibility to occasionally work outside regular business hours when needed.</li><li>Demonstrated ability to remain flexible and resilient, adapting quickly to changing priorities while maintaining trust and positive working relationships.</li><li>Strong work ethic with the ability to multitask while maintaining a positive and proactive attitude.</li></ul>How to Apply: Please visit the&nbsp;Join Our Team&nbsp;page on our website at&nbsp;<a href="https://careerfoundation.com/join-our-team" target="_blank">careerfoundation.com/join-our-team</a> and select the position for which you would like to submit your application. You may complete the application form directly through our website. Qualified candidates will be contacted for an interview. No phone calls, please. Thank you for your interest in The Career Foundation.The Career Foundation’s Commitment:The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.

The Career Foundation

Employment Service and Placement Specialist

Title:&nbsp;National Support Line NavigatorReports to:&nbsp;Program ManagerMaximum # of direct reports:&nbsp;0Location:&nbsp;Remote based in Canada, with occasional travel&nbsp;Hours:&nbsp;37.5 hours a week / 7.5 hours a day – 5 days a week&nbsp;Salary&nbsp;$55,000 + $4,000 HSA (Health Spending Account)&nbsp;Duration:&nbsp;Full-time, 1-year contract (with potential for renewal pending funding)&nbsp;Position:&nbsp;New vacancy (Pilot Initiative)&nbsp;Ideal Start Date: September 2025; Applications will be reviewed on a rolling basis and must be received no later than Friday, August 29th, at 5:00 pm EST.Position Overview:&nbsp;The National Support Line Navigator is a dedicated role within the Empowering Connections pilot, created specifically to support Autistic and neurodivergent people of all ages who are experiencing distress, loneliness, or disconnection. This position exists to centre their needs, voices, and experiences by offering trauma-sensitive, peer-informed, and timely support.&nbsp;While our Family Support Navigator provides guidance to caregivers, families, professionals, and peers, this role is focused on direct engagement with Autistic and neurodivergent people themselves, fostering connection, understanding, and access to affirming resources.&nbsp;This position is ideal for an Autistic professional with a background in peer support, counselling, psychology, social work, or mental health services. The Navigator will respond to phone, email, and chat inquiries in a bilingual setting, offering meaningful dialogue, emotional support, and personalized guidance during moments of need.&nbsp;This role was created in response to a significant gap in services for Autistic and neurodivergent people, who often face high rates of isolation and barriers to inclusive mental health care. It reflects Autism Canada’s commitment to lived experience, equity, and accessible support across the lifespan.&nbsp;About Autism Canada:&nbsp;For over four decades, Autism Canada has stood at the forefront of addressing the complex challenges faced by individuals with ASD (autism spectrum disorder) and their support networks across the nation. Established in 1976, our organization has been unwavering in its commitment to enhancing the quality of life and well-being of those on the Autism Spectrum. We achieve this through robust education, targeted advocacy, and steadfast support.&nbsp;&nbsp;Rooted in a rich history of service and excellence, Autism Canada delivers elite programs and resources that resonate within the community. Highlights include our annual Au-Some Conference—an event crafted by and for those on the spectrum—a cornerstone of our educational outreach. Our devoted Family Support team, alongside over 20 literacy programmes, empowers individuals with the tools for social awareness, inclusion, and behaviour recognition.&nbsp;&nbsp;As we continue to expand our offerings with a comprehensive catalogue of educational resources for both public and private sectors, Autism Canada remains a beacon of hope and progress. Celebrating over 45 years of dedicated service, we continue to forge paths toward a more inclusive and understanding Canada, making a profound and lasting impact on the autism community.&nbsp;&nbsp;Key Responsibilities:&nbsp;Direct Support and Navigation&nbsp;<ul><li>Respond to all incoming messages via phone, email, or chat with empathy and respect, recognizing the communication preferences and support needs of each person in both English and French.&nbsp;</li><li>Provide trauma-informed, peer-informed guidance and emotional support in real time.&nbsp;</li><li>Offer help navigating services or accessing trusted resources, and when necessary, coordinate a follow-up with the National Support Line Coordinator.&nbsp;</li><li>Ensure all support interactions are clearly documented using internal systems to track trends, gaps, and service quality.&nbsp;</li></ul>Program Delivery and Coordination&nbsp;<ul><li>Participate in team meetings, debriefs, and check-ins with the National Program Director to ensure alignment in support practices and shared learning.&nbsp;</li><li>Help collect feedback from users informally to understand how the support line is functioning and identify areas for improvement.&nbsp;</li><li>Contribute to visibility and awareness of the program through outreach and community-based communication.&nbsp;</li><li>Provide bilingual support to help remove barriers for Francophone clients.&nbsp;</li><li>Identify urgent needs or gaps in support and offer immediate assistance or referral to appropriate resources.&nbsp;</li><li>Maintain up-to-date knowledge of autism services and share timely updates with families.&nbsp;</li></ul>Inclusion, Accessibility, and Community Engagement&nbsp;<ul><li>Model and advocate for inclusive, neuro-affirming, and trauma-sensitive support strategies.&nbsp;</li><li>Use language and interaction styles that reflect equity, accessibility, and lived experience.&nbsp;</li><li>Actively identify and report systemic or service gaps affecting the Autistic and neurodivergent community and collaborate with the broader team to co-develop accessible pathways to care and connection.&nbsp;</li></ul>Community Engagement and Capacity Building&nbsp;<ul><li>Host or co-host webinars, wellness groups, peer learning sessions, and information events to support caregivers and community members.&nbsp;</li><li>Build relationships with grassroots organizations, regional partners, and volunteers to expand Autism Canada’s reach.&nbsp;</li><li>Represent Autism Canada in stakeholder meetings and community networks as assigned.&nbsp;</li><li>Participate in planning and executing national initiatives that support Autistic and neurodivergent people and their caregivers.&nbsp;</li></ul>Qualifications and Skills&nbsp;<ul><li>Lived experience as an Autistic person is required. Please indicate your lived experience in your cover letter or resume.</li><li>Diploma or degree in social work, counselling, psychology, community mental health, crisis intervention, social service work, or a related field</li><li>Bilingual in English and French, with the ability to deliver French content verbally and translate or create bilingual content is preferred but not required. Please indicate your level of oral, written, and spoken French proficiency in your cover letter or resume.</li><li>Minimum two years of experience in inclusion and accessibility, community organizing, crisis support, or nonprofit program coordination&nbsp;</li><li>An equivalent combination of lived and professional experience will be considered&nbsp;</li><li>Demonstrated commitment to anti-oppression, equity, and neurodiversity-affirming practices&nbsp;</li><li>Proven experience in public engagement, facilitation, or peer-led initiatives&nbsp;</li><li>Strong verbal and written communication and relationship-building skills&nbsp;</li><li>Proficient in Microsoft Office, SharePoint, Slack, Monday.com, Zoom, and virtual collaboration platforms&nbsp;</li><li>This is a remote position requiring reliable internet access and digital platforms&nbsp;</li><li>Flexibility for occasional evening or weekend work may be required&nbsp;</li><li>Occasional travel may be needed to support community events or training&nbsp;</li></ul>Not Sure You Meet Every Requirement?&nbsp;&nbsp;&nbsp;We understand that experience comes in many forms. If you are passionate about our community and believe in our mission, we encourage you to apply, even if you don’t meet every qualification listed.&nbsp;Why Join Us?&nbsp;<ul><li>Work remotely with a passionate, collaborative, and supportive team looking to make a difference.&nbsp;</li><li>Engage in meaningful partnerships and advocacy efforts to drive systemic change.&nbsp;&nbsp;</li><li>Help build the foundation of a national support model rooted in lived experience&nbsp;</li><li>Be part of a CN-funded initiative making real change for people across Canada&nbsp;</li><li>Flexible schedule with core working hours of 10 am to 4 pm EST.&nbsp;</li><li>Semi-casual dress code&nbsp;</li><li>2 weeks' vacation plus additional paid time off (personal days, sick days, annual holiday closure)&nbsp;</li><li>Company-provided laptop, cell phone, printer, and approved accessibility supports.&nbsp;</li></ul>To Apply:&nbsp;Interested candidates should submit a resume and cover letter to <a href="mailto:apply@autismcanada.org" target="_blank">apply@autismcanada.org</a> with “National Support Line Navigator” noted in the subject line. Applications will be reviewed on a rolling basis and must be received no later than Friday, August 29th, at 5:00 pm EST. We thank everyone for their interest in this position; however, only those candidates invited to interview with us will be contacted.&nbsp;&nbsp;Autism Canada is an equal opportunity employer committed to maximizing the diversity of our organization and actively encourage Autistic people and from all equity deserving groups to apply. We welcome qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally protected factors.&nbsp;Autism Canada is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Autism Canada will make accommodations available to applicants with disabilities upon request during the hiring process.&nbsp;

Autism Canada

National Support Line Navigator

Position Overview:Reporting to the CEO; the Enhanced Care Coordinator (ECC) works as a member of a multidisciplinary professional team at Scarborough Health Network. The Coordinator contributes to team decisions for individualized discharge planning in assessment, implementation and evaluation of appropriate community support services to enable the safe and effective discharge of medically stable hospitalized patients. Creative problem-solving is required to identify and eliminate or manage barriers to safe and timely discharge from hospital. Candidate must be comfortable working on their own, as they will be working off site.The Enhanced Care Coordinator develops and supports systems and processes to ensure coordination with TransCare® Community Support Services (CSS) being designated as Lead Agency for Scarborough CSS. The ECC maintains good working relationships with our Scarborough CSS partnering organizations and provides support and guidance to staff to ensure the program mandate is met; and participates as an effective member with Home and Community Care, hospital teams as well as patients and their families.The Enhanced Care Coordinator works closely with the Supported Referral initiative, the Home at Last (HAL) Program, Home to Stay and In-Home Services to seamlessly coordinate and schedule patient care needs.The Enhanced Care Coordinator also provides case management for transition of services from Home First to private pay and makes necessary linkages and referrals to other organizations.Please note:This is a contract from September 8, 2025 to May 8, 2027. The worksite is Birchmount Hospital.Primary Duties &amp; Responsibilities:· Conduct patient visits and attend team rounds for identification and follow up for patients to assess for eligibility;· Participate in discharge planning meetings to coordinate community support services and contribute to decision making by the team;· Manages services within TransCare Community Support Services’ policies, procedures and staff limitations;· Planning, implementing and evaluating service(s) in consultation with the multidisciplinary professional team along with onsite hospital interdisciplinary teams;· Liaising with hospitals and community organizations as required for service provision, monitoring and follow up;· Completing verbal and written reports and presentations; maintaining statistical data and records;· Establishing effective working relationships and maintaining appropriate community, organization and hospital contacts· Communicating effectively in various forums· Developing and/or assisting with program/TransCare initiatives· Provide counseling, advocacy and support to clients with one-on-one case management;· Crisis-intervention – follow-up on issues around neglect, abuse, mental health and emergencies;· Perform other duties and responsibilities as directed by CEO.Job Specifications:· Degree in Social Work or Diploma in Social Service Work or related health service field;· Minimum of two years’ experience in service coordination or case management functions;· Knowledge of the principles and practices of community support services; knowledge of healthcare and community support resources in Scarborough Region· Strong familiarity with community support services;· Sensitive to the cultural needs of clients from various ethnic groups;· Excellent interpersonal, communication and multi-tasking skills;· Maintain strict confidentiality and abide by Data Sharing Agreements for restricted access into partner portals and electronic referrals· Self-directed and disciplined to manage multiple caseloads and meet deadlines;· Must be able to work in a fast-paced team environment;· A strong understanding of holistic care, systems development and inter-organizational / inter-professional cooperation.· Results oriented, takes initiative and capable of working independently;· Must have basic computer skills (knowledge of Microsoft Outlook, word and excel);· Possession of a valid Ontario driver’s license and access to a vehicle;· Excellent oral and written communication skills;· Second language preferable;· Previous experience in a Community Support Agency;· Knowledge of AlayaCare database would be beneficial· Familiarity with InterRAI CHA.Work Condition and Physical Capabilities:· Monday to Friday from 8:30 to 4:30 with occasional evenings or weekends as required, primarily at hospital site and occasionally at Head Office when required;· General office environment;· Visits to client homes and exposure to various living environments, such as hoarding or infestation;· Significant amount of computer and telephone use;· Can lift &amp;/ or carry 6-13.5kg (15-30 lbs).Job Application Instructions:Please submit your job applications via email to <a href="mailto:careers@tcare.ca" target="_blank">careers@tcare.ca</a>, quoting the position to which you are applying to in the subject line, no later than August 29, 2025. All applications will be held in strict confidence.TransCare® is dedicated to addressing specific clients’ needs including; gender, language and cultural requirements in particular, when providing personal care for older adults with challenges. Selection of personnel will be based on current clients’ needs at the time of posting.We thank you for your interest in applying to TransCare®; however only successful candidates selected for an interview will be contacted.Disclaimer:TransCare® Community Support Services is an inclusive and equal opportunity employer. We welcome applications from diverse individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code. We are committed to integration and maintaining the independence of individuals and removing barriers to accessibility in the workplace. We are committed to full compliance with the Human Rights Code, the Accessibility for Ontarians with Disabilities Act, The Pay Equity Act, the Occupational Health and Safety Act, and all other applicable legislation.The information in this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required by employees assigned to this job. The agency reserves the right to make changes to this position as business dictates.

Transcare Community Support Services

Home First Enhanced Care Coordinator

DATE:&nbsp;August 21, 2025​&nbsp; LOCATION: Newmarket, ON - York Region South Simcoe Supportive Housing&nbsp; COMPENSATION: $50,409 - $59,904 annually prorated&nbsp; VACANCIES: 2 (1 for 8 months contract; 1 for immediate start until December 31, 2026)&nbsp; LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 19,878 annually and providing 1,882 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.To help fulfill its mission, LOFT is hiring 2&nbsp;Full-time Contract Residential Support Worker(s).Job Summary&nbsp; The Residential Support Worker provides a range of assistance and supports to clients living with mental illnesses in a Program residence or independently in the community.&nbsp; LOFT’s Supportive Housing Services in York Region/South Simcoe provide a variety of housing options to adults (16 years+), either within LOFT owned houses/buildings or through head lease arrangements with private landlords. We offer a range of programming that meets the level of support needs or unique challenges of specific populations. These include small group living arrangements for those requiring minimal support, individual and shared accommodations, and staffed congregate settings for individuals needing daily support. Within that continuum, we also serve people with current involvement in the criminal justice system or those with several comorbid health issues.&nbsp; What You Will Do&nbsp; Through a team oriented professional approach, the position provides support to the client to increase their independence, dignity and self-respect, in a safe and secure environment by:<ul><li>Building a rapport with each individual and providing coaching or mentoring to enable each in meeting the daily requirements of their housing environment and a healthy lifestyle; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, meal planning, cleaning, shopping and budgeting; developing strategies or establishing plans for maintaining these daily activities and other aspects of their recovery plan, for increasing their awareness of safety issues and for ensuring that residents receive adequate support in various aspects of their life; orientation of new clients;&nbsp;</li><li>Supporting and participating in house meetings, resident association activities or other group activities which promote the wellbeing of the residents and the smooth operation of the house; conducting and facilitating resident group meetings, assisting client-run initiatives, preparing schedules of house activities; maintaining a general awareness of the activities or whereabouts of residents in the house, identifying issues, communicating or noting incidents for director as required; maintaining petty cash, collecting rents and intervening in issues pertaining to maintenance or property; providing cleaning or minor house maintenance as required; teaching residents the appropriate fire safety protocols and conducting regular health and safety checks;</li><li>Maintaining a strong support network of social, family, medical and psychiatric community links and resources; providing reminders and occasionally accompanying clients on their medical, psychiatric or other appointments; assisting the client in navigating the social services and health care systems and liaising with community agencies, hospitals or significant others;&nbsp;</li><li>Promote the psycho-social rehabilitation/ recovery approach, assist in harm reduction strategies, teaching conflict resolution, crisis management and problem solving on activities related to shared living; mediating issues or conflicts between residents, or between residents and neighbours, following-up on issues to ensure satisfactory resolution;</li><li>Participating in the administration of the program by completing and maintaining the required records or statistics such as resident files, activity sheets, reports, etc. In accordance with established procedures; participating actively as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities, orienting new staff, determining staff schedules; providing other related assistance as required.</li></ul>What You Bring&nbsp; Must-Have<ul><li>An understanding of harm reduction, and psychosocial rehabilitation principles</li><li>A relevant degree/diploma in human services,</li><li>At least two years of experience working with the client population</li><li>Knowledge of the issues faced by adults with special needs and a marginalized client group.</li><li>An understanding of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.</li><li>Experience in working as part of a team of professionals, and in conducting meetings or facilitating groups.</li><li>Ability to complete&nbsp;annual crisis prevention plans, regular&nbsp;updating of client’s SMART goals.</li><li>Excellent interpersonal, communication and counselling skills are required to work in a team environment and to engage the clients in some highly personal areas, such as developing healthy living skills, life skills and in maintaining interpersonal relationships.</li><li>Good crisis intervention and problem solving skills are required.</li><li>Computer literacy sufficient to produce and maintain files, records or statistical information.</li><li>Ability to prioritize a wide range of tasks, including residential client support, maintaining cleanliness and operation of house, responding to crisis, and administrative duties</li><li>Ability to work independently to manage independent workflow each shift and ensure all tasks are prioritized appropriately and completed on time</li><li>Written skills are used in keeping records or updating logs.</li><li>Good analytical, time management and organizational skills to contribute to program planning and to co-ordinate and follow-up on issues or activities with clients</li><li>Understanding of cultural competency and anti-oppression framework;</li></ul>Nice-to-Haves<ul><li>Reflective of a multi-barriered group, as serviced by the program, a strong asset</li></ul><h3>What We Offer</h3><ul><li>E-learning program available all year round</li><li>Starting vacation time above minimum standard,</li><li>Additional paid personal and paid sick days</li><li>Professional development budget available to help you nurture and shape your career</li><li>Corporate Gym membership rate with GoodLife Fitness</li><li>Access to Perkopolis, a comprehensive corporate discount program</li><li>Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion</li></ul>Our Commitment to Diversity and Inclusion&nbsp; LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.&nbsp; Note: A satisfactory vulnerable sector check (VSC) is also required.&nbsp; CLOSING DATE:&nbsp;September 4, 2025​

LOFT Community Services

Residential Support Worker_FT-Contract

The&nbsp;<a href="https://www.cip-icu.ca" target="_blank">Canadian Institute of Planners</a> (CIP) is looking for an experienced and detail-oriented Governance and Member Services Officer&nbsp;who will bring their positive energy, expertise, and willingness to further their skills to our national not-for-profit organization as we continue to implement our&nbsp;<a href="https://www.cip-icu.ca/wp-content/uploads/2024/05/Strategic-Plan_ENGLISH_Updated.pdf" target="_blank">Strategic Plan</a>. A full description of the role can be found further below.What we do:&nbsp;CIP is a member-based organization that works on behalf of planning professionals and students across Canada. Our members work on many important issues, from planning new communities and public spaces to expanding public transit and bike paths (and much more!). As such, our organization is involved in conversations on how to support aspiring planners on their career journey, as well as policy issues related to&nbsp;<a href="https://www.cip-icu.ca/climate-change/" target="_blank">climate change</a>,&nbsp;<a href="https://www.cip-icu.ca/healthy-communities/" target="_blank">healthy communities</a>,&nbsp;<a href="https://www.cip-icu.ca/housing/" target="_blank">housing</a>, and what it means to support&nbsp;<a href="https://www.cip-icu.ca/reconciliation/" target="_blank">reconciliation</a> and&nbsp;<a href="https://www.cip-icu.ca/equity-diversity-inclusion/" target="_blank">equity, diversity and inclusion</a> in our communities.Who we are:&nbsp;CIP is strongly committed to a diverse, inclusive, and accessible workplace and strives to maintain a collaborative work environment that fosters personal and professional growth for all employees.Where we are:&nbsp;Due to the collaborative nature of this role, the Governance and Member Services Officer will be a hybrid employee and expected to be in the CIP office in person, in downtown Ottawa, a minimum of two (2) days per week.&nbsp;CIP respectfully acknowledges that our office is located on the unceded territory of the Anishinaabe Algonquin Nation. CIP values the ongoing stewardship of all First Nations, Inuit, and Métis peoples.What we’re offering:Compensation for this position is $55,000-$65,000/year, commensurate with experience, plus the following enhancements:<ul><li>A comprehensive benefits package (Extended Health, Dental, Life Insurance, AD&amp;D, LTD, and Employee and Family Assistance Program) – all premiums paid by CIP except for LTD (LTD premium to be paid by employee)</li><li>An RRSP contribution matching program – up to 5% of gross salary</li><li>Generous vacation entitlement – 18 paid days/year, plus additional non-statutory holidays</li><li>Generous personal leave (for illness, family emergencies, etc.) – up to 20 paid days/year</li><li>Professional development opportunities</li><li>Hybrid office work environment, with flex-time option as per CIP policy</li></ul>How to apply: If you are interested in working collaboratively with the CIP team plus partners across the country, we’d love to hear from you. Applicants are asked to submit a single PDF document to <a href="mailto:controller@cip-icu.ca" target="_blank">controller@cip-icu.ca</a> which includes:<ul><li>A cover letter addressing the duties, skills and abilities, and hard qualifications for the position, explaining why you are well suited to the position</li><li>A detailed C.V., including a summary of relevant knowledge and workplace experience</li></ul>We thank all who apply; however, only those selected for an interview will be contacted. No follow-up emails or phone calls, please.CIP is strongly committed to a diverse and inclusive workplace. CIP welcomes applications from those who will contribute to the diversity of our community. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.Position SummaryThe Governance and Member Services Officer&nbsp;provides administrative and governance support to the Chief Executive Officer&nbsp;(CEO) and the CIP Board of Directors.&nbsp;This role also supports the planning and execution of CIP’s annual national hybrid conference under the direction of the Manager, Projects and Events.This is a bilingual position (English/French)&nbsp;Reports ToChief Executive Officer&nbsp;Also Works Closely WithManager, Projects and Events, staff team, and organizational partnersConnection to Strategic PlanThis role is closely aligned with CIP’s mission to “support our members, add value to the larger Canadian planning ecosystem” and CIP’s strategic commitment to provide members “<a href="https://www.cip-icu.ca/About/Strategic-Plan" target="_blank">Career Support for Life</a>”. This position is also critical for ensuring that CIP operations are running optimally, thereby enabling the rest of the CIP team to also implement the Strategic Plan.&nbsp;Key ResponsibilitiesMajor areas of responsibility within the portfolio include, but are not limited to:Governance and Meeting Coordination<ul><li>Organizes meetings related to the CEO, CIP Board of Directors, and external committee activities</li><li>Creates and maintains work-back schedules for the Board, AGM, and external committees</li><li>Supports and coordinates the call for Director nominations</li><li>Oversees all meeting logistics: scheduling, accommodations, meeting venues, and travel</li><li>Prepares and distributes meeting packages (includes meeting details, agendas, and reading material), and posts them on members-only site and Basecamp, in accordance with CIP’s policies and procedures</li><li>Attends Board, AGM, and external committee meetings*, assists with administering votes, and prepares meeting minutes/notes</li><li>Ensures that By-laws, policies, and procedures are followed and also updated as required</li></ul>Governance Administration<ul><li>Creates and maintains up-to-date tracking of all motions, reports, and action items presented at the Board and external committee meetings</li><li>Maintains Board and committee rosters and terms</li><li>Administers and maintains tracking for external committee processes and documentation</li><li>Coordinates volunteer recognition of Board and committee members</li><li>Maintains Board Orientation Manuals and Governance Policies and Procedures Manuals</li><li>Assists with Board orientation and governance training</li><li>Tracks outgoing and incoming correspondence, as required</li><li>Assists, schedules, and prepares CEO and Board members for meetings with key stakeholders, as required</li><li>Coordinates Board, committee, and CEO expense claims</li><li>Supports tracking of carbon emissions, related to Board and committee travel</li><li>Assists with Board and committee budgeting, as required</li><li>Coordinates CEO meetings and administrative responsibilities, as required</li></ul>Event and Project Coordination Support<ul><li>Provide administrative support to the Member Services team under the direction of the Manager, Projects, and Events Including;</li><li>Assisting with program logistics, data entry and document preparation</li><li>Book travel, accommodation, and transportation for speakers, moderators, and event staff, as required</li><li>Compile quotes and coordinate with vendors for audio-visual, catering, rentals, and other event-related services.</li><li>Maintain and update event management systems (e.g., Pheedloop) with session details, speaker bios, and registration forms</li><li>Prepare attendee lists, name badges, signage, collateral, and other conference materials in collaboration with the communications team</li><li>Compile post-event reports (attendance, feedback, budget tracking).</li><li>Provide onsite event support (registration desk, exhibitor setup, speaker coordination) as well as technical and administrative support for virtual/hybrid events (currently via Zoom)</li><li>Support other Member Services initiatives as required</li></ul>Qualifications:&nbsp;The ideal candidate will have the following skills and background:Required<ul><li>Minimum 2 years of administrative, governance, or event coordination experience, preferably in a membership-based or not-for-profit organization.</li><li>Experience providing logistical and administrative support for meetings, events, or conferences (virtual, hybrid, and in-person).</li><li>Strong written and verbal communication skills in both English and French (bilingualism is mandatory).</li><li>Proficiency with Microsoft Office Suite and comfort learning other software platforms such as Basecamp, Zoom, Pheedloop, and member databases.</li><li>Excellent organizational skills with the ability to manage multiple priorities and meet deadlines.</li><li>Strong attention to detail and accuracy in record-keeping, document preparation, and correspondence.</li><li>Ability to provide professional, courteous, and timely support to members, volunteers, Board directors, and event participants.</li><li>Willingness to occasionally work overtime during peak periods (e.g., conference season) and travel outside Ottawa for events.</li></ul>Preferred Aptitudes<ul><li>Experience supporting governance processes, such as preparing meeting packages, taking minutes, or tracking motions and action items.</li><li>Experience working with volunteers, committees, or boards.</li><li>Knowledge of event management systems, online registration tools, and/or sponsorship tracking.</li><li>Comfort providing basic IT or virtual platform troubleshooting during meetings or events.</li><li>Collaborative, team-oriented approach, with a high level of discretion and professionalism.</li><li>Flexibility to adapt to changing priorities and deadlines.</li><li>A customer service mindset, with the ability to work well with people from diverse backgrounds and regions.</li></ul>

Canadian Institute of Planners

Governance and Member Services Officer

About This RoleAs Operations Coordinator you will support logistics across several functions of the organization. This includes coordination of logistics related to team meetings, Board meetings, public facing events and programs, working in collaboration with other TGC team members. This role also supports the monthly reconciliation of financial accounts and following/updating processes and Standard Operating Procedures (SOPs).ResponsibilitiesOperational LogisticsSupport, improve and maintain operational systems across the organization.Liaise with contractors, vendors and consultants on work related to operational functions.Coordinate calendars and meeting logistics for staff and board meetings, including the preparation and distribution of Board meeting packages.&nbsp;&nbsp;Support the implementation of new systems related to: IT, software, project tracking, budgeting, among others.&nbsp;Update and maintain SOPs related to operations functions, assist with creating new SOPs as needed.&nbsp;&nbsp;Events SupportCollaborate with TGC managers on the roll out and implementation of TGC events and programs.Coordinate the booking of travel, accommodations, catering, speaker honorariums and other event details.&nbsp;Maintain effective tracking of progress on events, identifying potential roadblocks or gaps.&nbsp;Financial Systems &amp; ReportingSupport the monthly and quarterly reconciliation of TGC financial accounts, preparing expense reconciliations for internal review and shared with TGC’s accountant.&nbsp;Support the preparation of funder reports (organizing data, financials, qualitative input) in collaboration with other TGC staff.Support preparation of files for annual audit.&nbsp;Participate in TGC team meetings, related projects, and strategy sessions as required.Other duties as assigned.Who You AreOrganized and detail-oriented&nbsp; – You can juggle multiple projects and tasks from end to end, without losing sight of priorities.&nbsp;A critical and strategic thinker – You often think of multiple ways to complete a task, moving forward with the most efficient, and have a strong sense of the order of operations for a project.&nbsp;Comfortable adapting on the fly&nbsp; – You thrive in scrappy environments and are able to help your team problem-solve a new issue quickly.Curious about systems&nbsp; – You are open to thinking through how to do things differently and are eager to learn more about new options.Qualifications2+ years of experience coordinating operations functions in a non-profit or business environment.&nbsp;Experience with project management and comfortable coordinating many moving pieces at a time.&nbsp;Experience following organizational systems and SOPs for processes.Demonstrated experience with the principles of anti-racism, anti-oppression, equity and justice in workplace settings.Proficiency working in fully remote environments.&nbsp;Familiarity and comfort working with Google Workspace (eg. Google Docs, Sheets, Slides &amp; Shared drives) and other software systems (Asana, Hubspot, Absorb LMS) an asset.&nbsp;Applicants must be eligible to work in Canada.Work area:&nbsp;Remote work from home position, located anywhere in Canada.&nbsp;&nbsp;Work is computer based and may include lots of sitting.Attendance at occasional in-person meetings or events is required.Org Structure:&nbsp;This position reports to the Head of Operations, TGCThe position may coordinate the work of other team members and contractors (eg. IT consultant, event vendors)Compensation &amp; Contract details:&nbsp;Full time, remote (40 hours a week)$62,000 - $72,000 salary, plus a $2,000 benefits reimbursement allotment&nbsp;Ideal start date of October 1, 2025One year contract position, ending September 30, 2026, with possibility of extension based on funding &nbsp;To apply for this position:&nbsp;Please email <a href="mailto:jobs@tgc.co" target="_blank">jobs@tgc.co</a> with a message describing your top 3 work experiences that align with the above requirements (max 250 words), along with a copy of your resume. Please include “Operations Coordinator” in the subject line.&nbsp;Applications are due by: Tuesday September 2, at 9:00 am EST.&nbsp; Please note that we do not accept late applications.&nbsp;Our hiring process:&nbsp;All applications will be reviewed and assessed using the criteria outlined in the job posting qualifications section (we don’t use resume scanning tools).&nbsp;Follow-up interviews will be scheduled for 2-3 top candidates, these are usually one hour long and have 2-3 TGC team members present.&nbsp;We provide a $50 honorarium for candidates who participate in the one hour interview.We will follow up with all candidates to notify them when a hiring decision has been made.&nbsp;As part of our commitment to equity in the hiring process, our team does not take informational calls or coffee chats about the role during the hiring process.&nbsp;TGC is committed to building an inclusive and accessible workplace, with a staff team that reflects the diverse identities and lived experiences of the communities we serve.If you are a person with a disability and require accommodations during the application process, please email us at <a href="mailto:jobs@tgc.co" target="_blank">jobs@tgc.co</a> so that we can support. We will provide reasonable and confidential accommodations when requested.&nbsp;

Operations Coordinator

Position Summary&nbsp;&nbsp;&nbsp;Reporting to the Senior Project Manager will provide management of this significantly complex/ multi-faceted project.&nbsp; This position will focus this National work, driving impact, overseeing the objectives, developing partnerships. One of the&nbsp; most important objectives is to drive success through achieving and exceeding all targets.&nbsp;&nbsp;Some National Travel Required.The YES Workability Project will engage 560 employers in intensive activities that promote the valuable contribution of&nbsp; persons with mental health disabilities to the workforce. Through these activities we will raise the profile of persons&nbsp; with mental health disabilities within the employer community and highlight the capabilities and skills of workers with&nbsp; mental health disabilities. We will assist employers to create inclusive and accessible workplaces through activities&nbsp; including coaching, training and human resources supports.&nbsp;&nbsp;&nbsp;Activities will include hosting hiring fairs to provide employers with talent pools of unemployed persons with mental&nbsp; health disabilities; developing and hosting Information sessions on inclusion and accessibility to support the hiring,&nbsp; inclusion, retention, and career advancement of persons with mental health disabilities; profiling employers with&nbsp; positive hiring practices for persons with mental health disabilities; engaging employers at conferences and knowledge&nbsp; sharing events; disseminate educational materials and information tools to employers and; supporting employer-led&nbsp; peer-to-peer networking, mentoring and information-sharing on best practices for increasing the accessibility and&nbsp; inclusiveness of workplaces for persons with disabilities. The project will assist employers in British Columbia, Manitoba,&nbsp; Alberta, Ontario and Quebec.&nbsp;&nbsp;Responsibilities&nbsp;&nbsp;Ensure the following objectives are met&nbsp;&nbsp;∙ Outreach to employers&nbsp;&nbsp;∙ Organize with manager job fairs&nbsp;&nbsp;∙ Assist with developing program materials&nbsp;&nbsp;∙ Assist with developing committee with members consisting of persons with mental health disabilities and&nbsp; employers who will inform and guide the activities of the project.&nbsp;&nbsp;∙ Assist with recruiting employers to participate in educational information sessions that will support the hiring,&nbsp; inclusion, retention, and career advancement of persons with mental health disabilities.&nbsp;&nbsp;&nbsp;∙ Assist with organizing community round tables&nbsp;∙ Assist with employer awareness activities&nbsp;&nbsp;∙ Budget coordination&nbsp;&nbsp;General Organizational Responsibilities, including the following:&nbsp;&nbsp;∙ Actively participate in meetings with immediate supervisor, including the creation, periodic review, and year-end evaluation of performance targets&nbsp;&nbsp;∙ Actively participate in YES program activities, meetings, and committees, as required and/or assigned ∙ Attend designated meetings as a representative of YES and actively participate in committees related to project&nbsp; initiatives&nbsp;&nbsp;∙ Comply with all YES policies and procedures and ensure strict confidentiality is maintained on all client,&nbsp; personnel, and agency matters&nbsp;&nbsp;∙ Always represent YES in a professional and inclusive manner&nbsp;&nbsp;∙ Hire, train and supervise team members&nbsp;&nbsp;&nbsp;∙ Lead and motivate team members through personal example and a commitment to results and service&nbsp; excellence&nbsp;&nbsp;∙ Communicate effectively to all staff regarding performance targets, desired outcomes, procedures, or changes&nbsp; in guidelines&nbsp;&nbsp;Qualifications:&nbsp;&nbsp;∙ Bachelor's degree&nbsp;&nbsp;&nbsp;∙ Knowledge of best practices in mental health policy and programming&nbsp;&nbsp;∙ 3-5 years’ experience in managing large scale projects&nbsp;&nbsp;∙ Sound knowledge of the non-profit sector.&nbsp;&nbsp;∙ Experience managing a team.&nbsp;&nbsp;∙ Excellent written, verbal, and telephonic communication skills&nbsp;&nbsp;

Youth Employment Services YES

Work Ability Coordinator

What we doAt BC Children’s Hospital Foundation, we’re on a quest to ensure every kid in the province receives the best health care imaginable. As a fundraising organization, we inspire communities and people to support BC Children’s Hospital, along with its world-class research institute, mental health facility and rehabilitation center.&nbsp;Our work makes a profound difference. From helping get the boldest research ideas off the ground to supporting the most advanced equipment, together we are pushing the boundaries of what’s possible in children’s health care. This is no small task—which is why we’re looking for passionate people to join our team and help propel our work forward to power the possible.What you’ll doReporting to the Associate Director, Estates, and with operational guidance and training from the Estates &amp; Bequest Stewardship Specialist, you will support the estates team in managing a robust and dynamic portfolio. This role is crucial in ensuring timely follow-ups and maintaining comprehensive documentation to sustain a vital revenue stream for the Foundation and the hospital.In this role, you will handle a variety of tasks, including drafting correspondence at various stages of estate administration, managing internal documents, maintaining accurate digital files and physical records, and assisting with database entries and reports to ensure accuracy. Additionally, you will oversee a high volume of estate-related mail, ensure fast and accurate creation of new estate files, and collaborate with other teams to provide timely materials for external stakeholders. You may also support archival processes when needed.More specifically, this role:<ul><li>Proactively initiate a smooth flow of inbound estate mail, ensuring it is recorded and processed in a timely manner, and flagged for responses by the AD and Specialist. </li><li>Provide the Director and Associate Director with day-of alerts on notices when served, and ensure paperwork delivered physically is secured, recorded, and disseminated for immediate review. </li><li>Create and manage new estate files, maintaining an organized physical and digital filing system. Monitor notifications and facilitate initial response steps. Handle incoming calls and record detailed information for follow-up by the estates team.</li><li>Draft preliminary responses for new estate files, reflecting specific factors unique to each file. Draft forms with standard basic information for third parties. </li><li>Ensure clear and prompt communications to the estates team for revenue received and held with Donor Services. Provide support to the Specialist in processing distributions and liaise with gift processing team as directed. Assist in the process for determining specific Fund codes as needed. </li><li>Draft and edit correspondence for on-going files as guided by the Associate Director, ensuring letters reflect the unique circumstances of each estate and administration stage and are checked for accuracy of facts. Ensure timely mailing and accurate digital updates.</li><li>Assist in follow up steps as directed by the Associate Director or the Specialist, including phone and email, and proactively schedule additional follow up steps as required. This includes contact with a variety of external parties, such as insurance companies, law firms and government agencies, as appropriate.</li><li>Manage the flow of internal paperwork for signatures and ensure all materials are scanned, digitally stored, and reflected in the database. Facilitate internal meetings for file management.</li><li>Ensure consistency between digital and paper records, proactively addressing discrepancies with the team. Conduct regular audits to maintain meticulous record-keeping and coordinate archiving for closed files in collaboration with Donor Services.</li></ul>What you bringWe understand that no single candidate will perfectly meet all the qualifications outlined for this job posting. The following highlights the qualifications we consider important:<ul><li>Certificate, Diploma or post-secondary education in a relevant field (e.g. estate office assistant program, business, marketing, fundraising, administration, legal education).</li><li>Minimum of two years’ experience in a similar role within detailed administrative environments (ex. legal, notarial, accounting, or banking). </li><li>Proven ability to be organized, efficient, proactive, and a team player.</li><li>Demonstrated capacity to quickly learn new processes and procedures within complex database systems, with the ability to follow instructions and anticipate next steps.</li><li>Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).</li><li>Strong data entry skills with the ability to understand relational coding and work within complex database systems. Familiarity with Raiser’s Edge NXT is an asset.</li><li>Excellent business-level verbal and written communication, with strong grammar, punctuation, and editing skills.</li><li>Detail-oriented with a proven ability to self-check, proofread, and ensure accuracy in all tasks.</li><li>Strong interpersonal skills, with a collaborative work style and ability to build positive relationships with colleagues and external contacts.</li><li>Exceptional organizational and prioritization abilities, with sound judgment in identifying urgent matters and handling follow-ups.</li><li>Ability to handle sensitive, confidential information with the highest level of discretion and professionalism.</li><li>Embody our values – Think Big, Step Up, and Lead with Heart.</li></ul>What you can expect&nbsp;This is a full-time temporary opportunity for 18 months. This role follows a hybrid work model and requires a minimum of three days per week onsite, due to the nature of the work demands.Ensuring that kids receive the best health care imaginable is no small task, therefore taking care of our team is a top priority. To help you power the possible and to support you in your health, well-being, and career growth, in additional to competitive compensation, we offer perks like a hybrid work environment (minimum of three days onsite per week) and&nbsp;nine-day fortnight schedule, generous vacation, topnotch health and dental benefits, a defined benefit pension plan, and a commitment to professional development.The hiring range for this position is between $51,070 and $57,000. At BCCHF, we are committed to ensuring that compensation is fair and equitable. Your placement in the salary range will be determined by your experience, relevant skills, and qualifications as they relate to this role.Please note that all employees of BCCHF are required to complete vulnerable sector criminal record check as a condition of employment.Join UsWe exist to power the possible. And that permeates every action we take. As a team, we push ourselves to: think big in how we boldly envisioning the future; step up in how we are accountable to ourselves, each other and our shared cause; and lead with heart in how we listen and engage with others.&nbsp;BCCHF invites and encourages all qualified individuals to apply. As an organization committed to fostering an inclusive workplace that reflects the diversity of the communities we serve and support. We welcome individuals whose lived experiences may further contribute to the rich diversification of skills, knowledge, and backgrounds at the Foundation.Seem like the right place for you? Join us and help make kids mighty. Apply online by September 7, 2025 at&nbsp;<a href="https://www.bcchf.ca/join-team%20" target="_blank">https://www.bcchf.ca/join-team&nbsp;</a>

BC Children's Hospital Foundation

Estates Program Administrator

Position:Supporter Care Representative (Bilingual EN/FR)Reports to:Supporter Care SupervisorPosition Term:Full Time PermanentPrimary Location:Mississauga, Ontario, CanadaWorkplace Type:HybridJob PurposeSupporter Care Representatives are Subject-Matter-Experts in the various giving-opportunities available to our supporters, and importantly, in the handling of all donor queries and account maintenance requests. As such, their primary role is to deepen relationships with our existing donors, and to foster strong connections with new supporters. They are excellent at offering saving cancelation opportunities, upsell, cross selling and further engagement through telemarketing campaigns. With each point of contact, whether by phone, email, chat, social media, or letter, they are committed to providing our supporters with outstanding, positive experiences, an abiding sense of our mission’s work, and the affirmation of their personal support, as highly valued partners with World Vision Canada. The Supporter Care Representative is resourceful, being able to troubleshoot online issues our donors may encounter and is adept at helping supporters navigate World Vision’s website and My World Vision accounts, as well as other related applications. Always the professional communicator, the Supporter Care Representative thrives on having challenging, yet rewardingconversations with our supporters, some of whom may have complicated questions or escalated concerns. Language Requirements: For bilingual representative roles, this is a fully bilingual position in English and French. There is no predetermined or guaranteed proportion of time allocated to working in English, French, or any additional language. Language use will be driven by business needs, and the successful candidate must demonstrate fluency and flexibility in all required languages, as assignments and priorities may shift accordingly.Responsibilities<ul><li>Strengthens and affirms new supporters’ partnerships, AND carefully stewards existing supporters’ relationships through meaningful, efficient and satisfying conversations. This satisfaction is ensured by:<ul><li>edication to first-call-resolution through the careful, accurate and effective handling of all donor concerns, requests, accounts and transactions, thereby earning our supporters’ trust. </li><li>Conveying empathetic responses to supporters dealing with challenges of any kind, </li><li>Inspiring deepened levels of supporter engagement through the promotion of exciting monthly opportunities, as is suitable for each individual supporter.</li></ul></li></ul> <ul><li>Personally, commits to the highest degree of professionalism as a representative of World Vision Canada, across all communication channels, resulting in a body of work that is motivating to others, challenges their own status-quo, and is overall, consistent, accurate and trustworthy.&nbsp; This includes work conducted by phone, email, letters, web chats or social media.</li><li>As a World Vision Representative, we partner with our supporters for when they are in need of prayer support. This may require the opportunity to pass along their prayer request as well as praying in the moment with the donor to support them in their situation and time of need.&nbsp;&nbsp; </li><li>This role requires strong telemarketing skills, including clear communication, active listening, and the ability to build rapport quickly over the phone. The position involves making outbound calls to our current contributors to share updates, express appreciation, and invite continued or increased support. &nbsp;Confidence, professionalism, and a warm, engaging phone presence are essential.&nbsp;</li></ul>Retention <ul><li>Focuses on applying consistent and intentional effort to reduce sponsorship cancellation rates month over month, when personally connecting with sponsors by phone, chat or email and employs a variety of retention techniques best suited to donor situation, for example:</li><li>Continuation of sponsorship at a later date by offering a pause or reducing the rate for a time period.</li><li>Retention of at least one of multi-sponsorships, or the</li><li>Step-down to another monthly donation plan such as Village2Village or Raw Hope or any other offer we have. </li><li>Conducts crucial conversations with sponsors and donors, to resolve escalated issues to their satisfaction, such that our supporters willingly choose to remain in partnership with World Vision and its programs, for example:</li><li>Achieves first and best possible call resolution to secure supporter satisfaction, increased faith in our organization, and our donors’ long-term partnership with World Vision Canada.</li><li>Telemarketing campaigns – Reach out to current supporters to offer further engagement and participation with World Vision. </li></ul>Business Effectiveness and Efficiency<ul><li>Exercises generous hospitality when interacting with colleagues providing SME and sharing best practices</li><li>Diligently adheres to scheduled shift times and break times, to ensure the contact center continues to run smoothly without interruption.</li><li>Proficient and daily use of technology including customer relationship management tools such as CRM, the telephony platform: Talk desk, Horizon, Microsoft Office and My World Vision.</li><li>Meets or exceeds the established performance goals as noted in Performance Metrics. </li></ul>Team Productivity &amp; Performance<ul><li>Maximizes personal effort required to help the Contact Center achieve its SLA daily, by efficiently handling assigned work, to meet or exceed the expected hourly rate of achievement, as outlined in in the Performance Metrics.</li><li>Inspires increased donor engagement on all appropriate interactions, through the promotion of our monthly Extra Blessing upselling offers and selected WVC products.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </li></ul>Qualifications<ul><li>College Diploma or 3 years relevant, Customer Service experience preferred</li><li>Exceptional written and oral communication</li><li>Demonstrated exceptional performance and experience in inbound/outbound interactions – telephone, email, letters, social media and chats.</li><li>Proficient in website navigation and troubleshooting with donors over the phone, email, web chat and social media.</li><li>Discerning in understanding and distinguishing between the different written tones of emails, letters, web chats and social media.</li><li>Thrives well under pressure.</li><li>Demonstrates a personal commitment to the work of World vision Canada.</li><li>Readily provides prayer support, when appropriate.</li><li>Personable, flexible, approachable and coachable.</li><li>Emotionally mature in taking full ownership of individual performance and professional behavior, being keenly self-aware.</li><li>Exemplifies Christ-centered behavior towards others and inspires such character in others.</li><li>Collaborative, thoughtful, ever-learning, and contributes to a spirit of innovation and creativity.</li></ul>Why Consider Us? &nbsp;<ul><li>Our competitive compensation &amp; benefits include:</li></ul><ul><li>Health Spending Account</li><li>Up to 6% matched pension contributions</li><li>Parental leave top-up</li><li>Generous paid vacation, sick days, wellness and personal days</li><li>Office closed extra days before long weekends (6x/year)</li></ul><ul><li>World Vision Canada has consistently been awarded Canada and GTA top employer awards. </li><li>We are Canada’s largest development, relief, and advocacy non-profit organization. </li><li>We embody an Agile mindset here.</li></ul>#LI-HybridJobFamilyDonor/Supporter ServicesJobFunctionIndividual ContributorPayTypeSalaryEmploymentIndicatorFully Remote

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