field_remote_option

field_job_employment_type

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

Wellspring Cancer Support Foundation is seeking a case manager to join a professional team providing case management for economically vulnerable people living with cancer. The Case Manager will help people navigate income replacement programs and other financial resources when faced with a cancer diagnosis.This is a full-time, permanent position with benefits.&nbsp; This position is primarily located at 105 Wellness Way in Toronto, and the successful candidate may choose to work 2 days at home most weeks.Required knowledge, skills, and abilities<ul><li>Bachelor of Social Work (BSW) and/or Master of Social Work (MSW) required</li><li>Minimum of 2 years of experience in a non-profit setting, preferably related to health </li><li>Understanding of the impact of cancer on individuals and families</li><li>Experience with intake, assessment and management of ongoing caseloads</li><li>Knowledge of government and workplace benefit programs would be an asset</li><li>High degree of organization, with very good problem-solving skills and attention to detail</li><li>High degree of proficiency in MS Word, Excel and Outlook</li><li>Fluency in English with excellent verbal, written, and interpersonal skills</li><li>Ability to work in a fast-paced environment</li></ul>Key Areas of Responsibility<ol><li>Case Management in the Wellspring Money Matters program (training provided)</li><li>Participation as an integral part of the Mission Delivery staff team</li><li>Participation in, and encouragement of, Wellspring’s growing culture of philanthropy</li></ol>Other information<ul><li>Salary range: $75,000 - $80,000</li><li>There is no use of artificial intelligence in this hiring process beyond the Charity Village tracking system which is in place.</li><li>This position is filling an existing vacancy.</li></ul>If you have the above qualifications and would like to support Wellspring’s mission of helping individuals and families living with cancer, please apply. We thank all applicants for their interest in this position. Only candidates selected for an interview will be contacted.Wellspring promotes diversity and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.&nbsp;Wellspring provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation.&nbsp;Wellspring is a growing network that provides online and community-based programs that meet the emotional, practical, and physical/functional needs of people living with cancer and those who care for them.&nbsp;

Wellspring Cancer Support Foundation

Case Manager, Money Matters Program

About the ProgramThe Federal Program provides harm reduction, HIV and&nbsp; Hep C education and support to prisoners in Ontario’s federal institutions to ensure access to information, physical, emotional and spiritual support that improves the health and well-being for people who use drugs and those living with HIV/HCV.&nbsp;&nbsp;Responsibilities&nbsp;Programs and Services<ul><li>Coordinates and implements prison in-reach programming on topics including overdose prevention, safer drug use, safer sex and HIV, Hep C, and STBBI</li><li>Provide case management support and advocacy for prisoners/ex-prisoners living with and at risk for acquiring HIV and Hep C</li><li>Provide reintegration, system navigation support for prisoners/ex-prisoners living with and at risk of acquiring HIV/Hep C prior to and upon their release for prison</li><li>Build relationships with various community organizations to increase access&nbsp; to HIV, Hepatitis C testing, treatment, and harm reduction help</li><li>Develop relevant educational resource materials in collaboration with federally incarcerated people</li><li>Support the development of stigma-free, culturally safe services for prisoners/ex-prisoners through the delivery of capacity-building service provider training</li><li>Collaborate with linkage to care team, health, and community partners to enhance post-release and reintegration linkage to care</li></ul>Program Delivery&nbsp;<ul><li>Develop and maintain strong linkages to care to strengthen referral pathways, while addressing stigma, oppression, and racial discrimination in the community</li><li>Build and maintain partnerships with healthcare providers and other community support organizations (housing, food access, income support, etc.) both within the institution and in the community to facilitate clients’ access to relevant services that address the social determinants of health</li><li>Reach out to Black and Indigenous health and social services to increase client connection to community-led services</li><li>Develop and deliver capacity-building training for service providers as required implementation of relevant evaluation tools to measure the impact of the program</li><li>Support PASAN advocacy efforts related to prisoner health</li></ul>Job Requirements:<ul><li>Demonstrated knowledge of the structural, economic, social, and political contexts that affect both incarcerated people and those who were previously incarcerated in Ontario</li><li>Knowledge and application of cultural safety principles, trauma-informed approaches, and an ability and willingness to work with communities who are over-represented in the carceral system.</li><li>In-depth knowledge and experience working alongside equity-deserving communities and delivering low barriers services and programs</li><li>Demonstrated ability to build and maintain reciprocal relationships with healthcare providers and/or community support organizations</li><li>Demonstrated experience developing and delivering &nbsp;educational workshops.</li><li>Strong understanding of the health and social impacts of incarceration and the criminal legal system.</li><li>Experience creating peer-based and harm reduction–informed educational materials.</li><li>Demonstrated understanding of the structural, economic, social, and political contexts that impact&nbsp;prisoners and ex-prisoners</li><li>A strong commitment to advancing justice, equity, accessibility, and inclusion, both within the organization and in the delivery of programs and services.</li><li>Excellent interpersonal, verbal, and written communication skills</li><li>Effective time management, prioritization, and organizational skills, with the ability to work alone and collaboratively with other Coordinators on the team.</li><li>Proficiency in using basic computer applications (Microsoft Office and emails)</li></ul>Assets:<ul><li>Prior experience working with incarcerated people, including women and gender diverse folks, Black and Indigenous community members, folks affected by HIV or HCV,</li><li>Lived/living experience and/or extensive knowledge of incarceration, HIV/HCV</li><li>Experience in program monitoring and evaluation</li><li>An ability to communicate in languages other than English&nbsp;</li></ul>Required Qualifications &amp; Critical Commitments&nbsp;<ul><li>Drivers License</li><li>Clearance to federal correctional institutions</li><li>Ability to travel for several days at time&nbsp;</li><li>We strongly encourage applications from Indigenous Peoples, Black and racialized persons,women, persons with disabilities, and people of diverse sexual and gender identities, and others from equity-deserving communities.&nbsp;</li></ul>Don’t be too concerned if you don’t tick all of the boxes when it comes to the requirements that we’ve outlined - especially if this role really excites and interests you. We would still love to hear from you.&nbsp;Please write a&nbsp; cover letter, which should include:<ul><li>What connects you and motivates you to join the organization</li><li>The relevant experience and/or skills that you feel you can contribute to PASAN</li><li>Your understanding and commitment to advocating for&nbsp;health &amp; justice issues for and with individuals who are incarcerated or were formerly incarcerated&nbsp;</li></ul>

PASAN

Coordinator, Prison In-Reach Education,Support and Advocacy

About Changing Ways:&nbsp;Changing Ways challenges the roots of gender-based violence through prevention, education, collective action, and building hope. We provide interventions and support that disrupt violence and destructive thoughts and behaviours that cause harm in intimate relationships, with a strong focus on supporting survivors and victims as an embedded part of our programming within the communities of London-Middlesex, St. Thomas-Elgin, and Chatham-Kent.Position Overview:The&nbsp;High-Risk Intimate Partner Violence Case Manager&nbsp;will be embedded with in the communities of&nbsp;St. Thomas and Elgin County&nbsp;providing in-person, rapid, intensive, and holistic wrap around supports that address intersecting high-risk factors that lead to intimate partner violence/femicide. In partnership with police services, justice system, and other IPV community partners the case manager will be experienced in developing trusting and respectful relationships with at-risk IPV offenders utilizing a trauma-violence informed approach, assessing and safety planning for dynamic risk factors, and supporting connection &amp; engagement with community resources that promote safety, harm reduction, and personal goal development.Key Responsibilities:Rapid In-person Response:&nbsp;for at-risk IPV offenders referred by police services, justice system, or other community collaterals.Intensive Case Management:&nbsp;for at-risk IPV offenders related to preventing harm/femicide in an intimate relationship.Partner Assault Response Group Facilitation:&nbsp;delivery of a psychoeducational 12 session group, based on a trauma-violence informed approach, balancing empathy and accountability, supporting at-risk offenders to identify and understand beliefs, attitudes, and behaviours that cause risk in their intimate relationships.Core Competencies:<ul><li>Deep understanding of intimate partner violence (IPV) from a gendered perspective, including coercive control dynamics, and the complexities of victimization and perpetration.</li><li>5 years experience&nbsp;in creating safe, trauma-violence informed, supportive environments for IPV offenders utilizing a holistic approach to build engagement and promote accountability.</li><li>Specialized knowledge of the challenges with intimate partner violence offending behaviours and attitudes, and the safety risks posed to victims and survivors of IPV.</li><li>Strong knowledge and experience collaborating with the criminal justice system and understanding of community and criminal justice services in their area.</li><li>Experience facilitating multi-sectoral needs assessments and making needs-based, strengths-based, and trauma-informed connections to supports, services, and programming tailored to justice-involved young adults.</li><li>Lived or learned experience working with IPV offenders and justice system.</li><li>Awareness and sensitivity to intersecting oppressions impacting diverse client demographics, and commitment to addressing intersecting oppressions and allyship to the 2SLGBTQIA+ community.</li><li>Demonstrated ability in dynamic risk assessment, safety planning, crisis support, individual counselling, and system navigation.</li><li>Capability to provide compassionate support while maintaining professional boundaries.</li><li>Experience in collaborating with multidisciplinary teams and external partners for holistic client care.</li><li>Excellent communication and relationship building skills with both internal and external stakeholders.</li><li>Excellent self-care practices, professionalism, and ethical accountability; including participating in regular clinical supervision.</li><li>Strong leadership, critical thinking, and communication skills.</li></ul>Responsibilities:<ul><li>Attend on-site work location, Monday to Friday, to support incoming referrals and ongoing case management appointments.</li><li>Accompany police calls when requested and safe to do so.</li><li>Provide emergency, individual support within 24-48 hours of referral to address immediate safety needs related to prevention of intimate partner violence/femicide, and life stabilization of IPV offenders to support their health and wellbeing (e.g., income support, shelter, food, and transportation).</li><li>Facilitate an intake and assessment for each referral, identifying needs and strengths, which forms the basis of developing connections to multi-sectoral, community-based, supports, services, and programming.</li><li>Connect IPV offender to community-based services and support based on an intake and assessment process, with input from referral source.</li><li>Support IPV offender engagement with community-based services, supports, and programming through the steps including, but not limited to, making referrals based on the intake and assessment, support court appearances, booking appointments, providing appointment reminders, and following up with the applicable service providers.</li><li>Provide progress updates on the IPV offender engagement with community-based services and supports for efficient and timely disposition of court matters, as applicable.</li><li>Provide aftercare support to IPV offenders after the disposition of their criminal matter.</li><li>Build and enhance relationships among community-based agencies to maintain and update a programming directory of services and support to facilitate connections for IPV offenders.</li><li>Provide administrative support, including maintaining all records and files relating to program participation, safety plans, community referrals, and all other data that may be required.</li><li>Must have reliable transportation.</li><li>Must reside within the community of St. Thomas-Elgin or London-Middlesex.</li></ul>Position Details:<ul><li>Position Classification:&nbsp;Full-time contract (24 months)</li><li>Work Location: In person - St. Thomas, ON and London, ON</li><li>Start Date:&nbsp;immediate, or as soon as possible</li><li>Salary:&nbsp;$70,000 to $75,000 (dependent on experience)</li><li>Benefits:&nbsp;100% Employer paid extended health &amp; dental care, paid vacation &amp; sick time</li><li>Hours:&nbsp;35 paid hours per week, flexible schedule (daytime and evening hours)</li><li>Reports to:&nbsp;Executive Director</li><li>Application Process:&nbsp;email cover letter &amp; resume to <a href="mailto:amielo@changingways.on.ca" target="_blank">amielo@changingways.on.ca</a></li></ul>&nbsp;

Changing Ways (London) Inc.

High-Risk Intimate Partner Violence Case Manager  Pathways to Change - Offender Response Program

We are seeking a compassionate, experienced Coordinator of Children’s Programs &amp; Certified Child Life Specialist (CCLS) to join our interdisciplinary team. This role plays a vital part in enhancing the quality of life and emotional well-being of children, youth, and families receiving pediatric hospice and palliative care services.Working collaboratively with senior management and frontline teams, the successful candidate will coordinate, develop, and deliver children’s recreation and psychosocial programs across both our hospice residence and in-home hospice program. This role combines direct clinical care, program coordination, and staff leadership, grounded in an anti-oppressive, child- and family-centered framework.The position is primarily based 3 days at the hospice residence and 2 days within the in-home visiting hospice program, with flexibility based on program needs.Full Job Description will be shared with candidates.Key Responsibilities<ul><li>Provide therapeutic play and psychosocial support to children and youth</li><li>Coordinate and deliver age-appropriate recreation and child life programming</li><li>Support end-of-life, legacy, and bereavement activities</li><li>Supervise and support Children’s Program Facilitators and volunteers</li><li>Maintain accurate documentation and reporting in the EMR</li><li>Collaborate with families and interdisciplinary care teams</li><li>Support community education, student placements, and outreach activities</li></ul>Qualifications<ul><li>Certified Child Life Specialist (CCLS) (required)</li><li>Minimum 2-year post-secondary education in a related field</li><li>Minimum 2 years’ experience working with children with illness, special needs, or medical complexity</li><li>Experience in hospice, palliative care, or healthcare settings preferred</li><li>Experience in program coordination and staff/volunteer supervision</li><li>Eligible for a cleared Vulnerable Sector Police Check</li></ul>

Philip Aziz Centre for Hospice Care & Emily's House

Coordinator of Children’s Programs & Certified Child Life Specialist (CCLS)

Title of Job: Case Manager Date:&nbsp;January 21, 2026 Closing Date: February 4, 2026 Location:&nbsp;Toronto, ON - MATCH At Home Compensation: $55,239 - $67,560 Annually Prorated Contract Duration: 1-Year Contract Work Type: Onsite Job ID: 10547414 Existing or New Position: Existing Who We Are: LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.Job Summary: MATCH is a specialized team of providers from LOFT and Inner-City Health Associates (ICHA), that delivers services to the most vulnerable individuals to assist in accessing and maintaining housing and connecting to health and other supports in the community.&nbsp;MATCH provides clinical hands-on support to those with complex healthcare needs through case management and peer support services with access to psychiatric and medical assessment, consultation, access to treatment, service planning and advocacy. MATCH works with individuals who have previously and/ or are currently experiencing homelessness, whose health and needs are stabilized while working with the CATCH and M-DOT teams.&nbsp; MATCH provides long term multi-disciplinary wrap around and case management and health services in their (often new) communities. The aim of MATCH is to improve transitions of care for individuals and works with them to identify and meet their goals toward recovery, while gaining stability and building community. The MATCH- At Home Case Manager serves individuals with serious and persistent mental illness, health and addictions issues who are homeless or recently housed. The position provides hands on case management services to assist individuals to make the changes in their lives that they desire in order to increase their quality of life. The position works within a Recovery and Housing First philosophy, to assess needs, develop a housing and service plan, secure desired housing, teach life skills, access community resources and supports, link to appropriate services and develop a crisis prevention/intervention plan. The position provides access to a range of team members including a psychiatrist who will work cooperatively to assess, plan, treat and support clients. What You Will Do:<ul><li>Develop a plan of support and recovery which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and OCAN’s.</li><li>Works in partnership with the CATCH and M-DOT programs which provide the majority of referrals to the MATCH Team.</li><li>Supports housing placement through the development of life skills (i.e. shopping, budgeting, household management, use of public transit etc.,) and/or resources</li><li>Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate.</li><li>Develops, implements and monitors crisis prevention/intervention plans in partnership with clients.</li><li>Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favorably on the organization.</li><li>Mediate issues or conflicts between residents, or residents and neighbours, teaching conflict resolution; following-up on issues to ensure resolution.</li><li>Participate in planning, organizing, promoting and conducting events for the clients to address their social needs and prevent isolation; maintain a general awareness of community events and activities to also meet these needs.</li><li>Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures.</li><li>Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required.</li></ul>What You Bring:<ul><li>The position requires an excellent understanding of recovery, harm reduction and psychosocial rehabilitation principles as acquired through a relevant degree in human services, coupled with at least three years of experience working with the client population in order to apply the theories to practical settings.</li><li>Valid Standard First Aid CPR/ AED</li><li>Knowledge of concurrent disorders and experience with harm reduction strategies and the continuum of addiction services</li><li>Knowledge of the issues faced by adults with mental illness, addictions, physical health concerns, and homelessness.</li><li>An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.</li><li>Knowledge of local community agencies and other professional services available for the client group is essential.</li><li>Experience in working as part of a team of professionals.</li><li>Must possess a valid driver’s license, insurance to transport clients and a reliable vehicle in order to travel throughout Toronto and Scarborough.</li><li>Excellent interpersonal, communication and counselling skills are required to work in a team environment and to engage the clients in some highly personal areas, such as developing healthy living skills, life skills and in maintaining interpersonal relationships.</li><li>Good intake assessment, crisis intervention, advocacy and problem-solving skills.</li><li>Computer literacy sufficient to produce and maintain files, records or statistical information. Good analytical, time management and organizational skills to contribute to program planning and to co-ordinate and follow-up on issues or activities with clients.&nbsp;</li></ul>Work Environment:<ul><li>Frequent travel to Program Sites</li><li>The Case Manager is expected to meet clients outside of the office. Visits are provided in the clients’ homes or other locations in the community, which requires physical activities such as significant driving, frequent stops, getting in and out of the car and climbing stairs. Accompanying clients to appointments is an expectation of the position.</li></ul>What We Offer:E-learning program available all year roundStarting vacation time above minimum standard,Additional paid personal and paid sick daysProfessional development budget available to help you nurture and shape your careerCorporate Gym membership rate with GoodLife FitnessAccess to Perkopolis, a comprehensive corporate discount programAccess to unlimited DEI trainings through partnership Canadian Centre for Diversity and InclusionOur Commitment to Diversity and Inclusion: LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.Note:<ul><li>A satisfactory vulnerable sector check (VSC) is also required.</li><li>This posting provides only a summary of the responsibilities and requirements for the position.</li></ul>

LOFT Community Services

Case Manager_FT-Contract

Internal/External Job Posting &nbsp;Position:&nbsp;Team Lead, Home for Good (H4G) Program&nbsp;Program:&nbsp;Homes for Good (H4G) - Supportive and Transitional Housing Program&nbsp;Employment Type:&nbsp;Full-time, 18-Month Contract&nbsp;Function:&nbsp;To lead and manage the day-to-day operations of the Home for Good Program, including supervision of a team of four Case Managers (unionized, SEIU Healthcare), development and oversight of client case management plans, staff scheduling, performance management, compliance oversight, and coordination of services for clients in both supportive (permanent) and transitional (6 months to 4 years) housing streams.&nbsp;Schedule:&nbsp;35 hours per week; hybrid arrangement (2 days in office, remainder community-based or work from home as operational needs require); participation in on-call rotation&nbsp;Start Date:&nbsp;As soon as possible&nbsp;Salary:&nbsp;$70,000 - $75,000 annually, plus comprehensive benefits (extended health, dental, vision, RRSP)&nbsp;Location:&nbsp;Toronto-wide, with a focus on Scarborough and East Toronto&nbsp;Reports to:&nbsp;Director of Residential Services&nbsp;About the Role&nbsp;The John Howard Society of Toronto's Home for Good (H4G) Program provides supportive and transitional housing to a high-risk/high-needs population: chronically homeless individuals who have been previously incarcerated in provincial institutions and who have concurrent mental health and substance use disorders. The program is funded by the City of Toronto and operates housing units primarily in Scarborough and East Toronto, with some clients housed in the private rental market.&nbsp;The Team Lead plays a critical role in ensuring program quality, staff development, client safety, and building safety. This includes direct involvement in developing individualized case management plans with Case Managers, ensuring consistent follow-through on client goals, and overseeing discharge and eviction processes in compliance with internal Occupancy Agreements, the Residential Tenancies Act and the Ontario Human Rights Code. The Team Lead will also represent the program at interagency tables, coordinate with JHST's Homeward Bound provincial halfway house program, and maintain relationships with key stakeholders, including the Toronto Police Service and City of Toronto funders. &nbsp;This role is well-suited to a leader who is energized by complexity and comfortable working in a dynamic, fast-paced environment. The client population presents significant challenges, and the successful candidate will bring strong operational skills, sound judgment under pressure, and a genuine commitment to harm reduction and client-centred practice. &nbsp;Key Responsibilities&nbsp;Team Leadership and Performance Management&nbsp;<ol><li>Recruit, hire, train, orient, supervise, and coach a team of four Case Managers in accordance with SEIU Healthcare collective agreement provisions. </li><li>Conduct regular one-on-one supervision, team meetings, and case consultations. </li><li>Work directly with Case Managers to develop individualized case management plans for all clients, ensuring plans are documented, goal-oriented, and regularly reviewed. </li><li>Monitor and ensure Case Managers follow through on case plans, referrals, and client commitments. </li><li>Complete annual performance evaluations and manage progressive discipline processes where required. </li><li>Address staff performance concerns promptly and document in accordance with organizational policies and collective agreement requirements. </li><li>Foster a team culture of accountability, professionalism, and mutual support. </li><li>Supervise students and volunteers as time allows. </li><li>Coordinate with the Homeward Bound provincial halfway house program and other JHST residential Team Leads to ensure continuity of service and alignment of practices. </li><li>Oversee Canada-Ontario Housing Benefit (COHB) applications and ongoing compliance in coordination with other residential Team Leads.&nbsp;</li></ol>Program Operations and Compliance&nbsp;<ol start="11"><li>Ensure program deliverables are achieved as required by City of Toronto funders and organizational work plans. </li><li>Maintain program compliance with the Residential Tenancies Act, Ontario Human Rights Code (including the duty to inquire, and both the procedural and substantive accommodation obligations), and relevant provincial legislation, including relevant Bill 10 Protect Ontario Through Safer Streets and Stronger Communities Act, 2025 requirements. </li><li>Oversee discharge and eviction processes, ensuring all actions are legally sound, well-documented, and compliant with human rights obligations. </li><li>Oversee case management quality, ensuring accurate documentation, individualized service plans, and appropriate follow-up. </li><li>Manage client intake, housing placements, and transitions for both supportive and transitional housing streams. </li><li>Design and implement follow-up services for clients after they are housed. </li><li>Develop innovative and strategic approaches to support 'hard to house' clients with complex barriers, including exploring client transfers with partner agencies where appropriate. </li><li>Coordinate with property maintenance to address building issues affecting client safety and well-being.&nbsp;</li></ol>Crisis and Risk Management&nbsp;<ol start="19"><li>Provide leadership and direction during crisis situations, including de-escalation, safety planning, and coordination with emergency services. </li><li>Respond to incidents involving mental health crises, substance use emergencies, and safety concerns. </li><li>Conduct conflict mediation relevant to housing maintenance and tenant relations. </li><li>Ensure appropriate risk assessment and documentation practices are followed. </li><li>Participate in on-call rotation to respond to emergencies and after-hours situations. </li><li>Support staff debriefing following critical incidents.&nbsp;</li></ol>External Relations, Partnerships, and Advocacy&nbsp;<ol start="25"><li>Maintain positive working relationships with City of Toronto funders and participate in funder meetings, reporting, and program reviews. </li><li>Build and maintain relationships with the Toronto Police Service to support effective coordination around building and community safety. </li><li>Maintain relationships with the Ministry of the Solicitor General, provincial corrections, probation and parole services. </li><li>Represent the program at interagency network and situation tables (e.g., FOCUS, HSJCC) on an ad hoc or permanent basis as required. </li><li>Liaise with and advocate to landlords, housing providers, community service providers, and health services across Toronto on behalf of clients and JHST.&nbsp;</li></ol>Administrative Duties&nbsp;<ol start="30"><li>Maintain and submit program statistics and reports, including TGRIP data entry, six-month reports, City of Toronto reports, United Way reports, and John Howard Society of Canada/Ontario reporting requirements. </li><li>Prepare and submit funding reports, grant applications, and proposals as directed. </li><li>Oversee client file documentation, ensuring accuracy and completeness. </li><li>Manage staff scheduling, attendance tracking, and DayForce entries. </li><li>Process TTC fare distribution, Furniture Bank requests, gift cards, Rental Supplement, and other relevant requests in a timely manner. </li><li>Maintain confidentiality of all matters related to Human Resources, client information, and organizational operations. </li><li>Provide regular feedback to Senior Management regarding program evolution and needs.&nbsp;</li></ol>Core Competencies&nbsp;<ul><li>Leadership and Team Development:&nbsp;Ability to coach, mentor, and hold staff accountable within a unionized environment while building a cohesive, high-performing team.</li><li>Performance Management:&nbsp;Experience managing staff performance, including addressing concerns and documenting issues in a unionized setting. </li><li>Clinical Oversight:&nbsp;Ability to guide case management practice, review service plans, and ensure quality client care with a complex population. </li><li>Crisis Response:&nbsp;Demonstrated ability to remain calm, make sound decisions, and lead effectively in high-pressure situations. </li><li>Systems Navigation:&nbsp;Strong knowledge of Toronto's health, housing, justice, and social service systems and ability to guide clients and staff through complex referral pathways. </li><li>Stakeholder Relations:&nbsp;Ability to build and maintain productive relationships with funders, police, government partners, and community agencies. </li><li>Adaptability: Ability to lead through change, adapt to evolving circumstances, and implement improvements in a dynamic environment. </li><li>Strategic Problem-Solving:&nbsp;Creativity and resourcefulness in addressing complex client situations and operational challenges. </li><li>Communication:&nbsp;Strong verbal and written communication skills, including report writing, facilitation, and difficult conversations.&nbsp;&nbsp;</li></ul>Essential Requirements&nbsp;&nbsp;<ol><li>Experience working in a unionized environment with knowledge of collective agreement administration. </li><li>Demonstrated experience developing and overseeing individualized case management plans. </li><li>Strong crisis intervention, de-escalation, and conflict resolution skills. </li><li>Knowledge of and commitment to harm reduction philosophies and practices. </li><li>Comprehensive understanding of the legal frameworks governing supportive housing, including the Residential Tenancies Act, Landlord and Tenant Board processes, and Ontario Human Rights Code obligations (duty to inquire, procedural and substantive accommodation) in the context of discharge and eviction. </li><li>Knowledge of Ontario's correctional and criminal justice systems, including community reintegration barriers, and familiarity with navigating Ontario Court of Justice, Legal Aid Ontario, duty counsel, and bail/probation processes. </li><li>Ability to produce clear, accurate, and legally defensible documentation for eviction, accommodation, and incident reporting purposes </li><li>Strong working knowledge of Toronto's housing and homelessness systems, including supportive and transitional housing models.</li><li>Strong working knowledge of community health and social service resources across Toronto, including psychiatric hospitals, RAAM clinics, Access Point, withdrawal management, crisis beds, and residential treatment programs, with direct experience supporting individuals with concurrent disorders. </li><li>Demonstrated experience working with diverse ethno-racial and multilingual client groups, with commitment to anti-racism, anti-oppression, trauma-informed, and equity-informed practice.&nbsp;</li></ol>Qualifications&nbsp;&nbsp;<ol><li>University degree in social work, social services, criminology, or a related field required; candidates with a college diploma in a relevant field and significant supervisory experience in a comparable setting may&nbsp;be considered.</li><li>Minimum 2-3 years' supervisory or management experience in social services, housing services, corrections, or a related field working with a similarly high-risk/high-needs population. </li><li>Experience in program development, implementation, and evaluation. </li><li>Strong administrative skills, including proficiency with case management systems and reporting tools. </li><li>Experience leading teams through organizational change, program transitions, or operational challenges. </li><li>Satisfactory vulnerable sector criminal record check. </li><li>Valid driver's licence and access to a reliable vehicle (preferred).&nbsp;</li></ol>Assets&nbsp;<ul><li>Residence in Toronto. </li><li>Experience with TGRIP, HIFIS, or similar data management systems. </li><li>Prior participation in FOCUS tables, HSJCC, or similar interagency networks. </li><li>Existing relationships with the Toronto Police Service (41, 51, and 55 Divisions preferably), probation/parole, or provincial corrections. </li><li>Experience with Canada-Ontario Housing Benefit (COHB) administration. </li><li>Expertise in peer programming development. </li><li>Experience with progressive discipline and labour relations in a nonprofit context. </li><li>Familiarity with Housing First and Critical Time Intervention models. </li><li>Lived experience with the criminal justice system or housing instability.&nbsp;</li></ul>To Apply &nbsp;The John Howard Society of Toronto is an equal opportunity employer and a United Way anchor agency. We are committed to reflecting the diversity of the communities we serve and encourage applications from individuals who identify as Indigenous, Black, racialized, 2SLGBTQ+, persons with disabilities, and those with lived experience of incarceration or housing instability. &nbsp;Should any accommodation be required during the application or interview process, please let us know in advance. &nbsp;This position is NOT covered under the union agreement between the John Howard Society of Toronto and SEIU Healthcare. &nbsp;Please submit your cover letter (1-2 pages) and resume (1-2 pages) by email to <a href="mailto:careers@jhst.ca" target="_blank">careers@jhst.ca</a>, indicating “Team Lead, H4G Program” in the subject line. In your cover letter, please describe your experience managing complex situations and leading teams through operational changes and challenges. &nbsp;Only candidates selected for an interview will be contacted. Thank you for your interest&nbsp;

John Howard Society of Toronto

Team Leader , Home for Good (H4G) and Housing Unit

Community Care Concepts is a non-profit volunteer-based organization that provides high quality support services throughout the Townships of Woolwich, Wellesley and Wilmot that enable seniors and adults with disabilities to remain as independent as possible in their own homes.&nbsp; &nbsp;We are searching for an exceptional individual to work in the community as a Community Navigator to fill an existing vacancy in a full-time, approximately 6-month contract, with the possibility of extension based on funding and program needs&nbsp;&nbsp;Working collaboratively with members of our health system, clients and caregivers, the Community Navigator will identify and assess client needs and develop, implement and monitor service plans that address identified needs.&nbsp; The ideal candidate will possess a diploma or degree in the Social Sciences, Health or a related discipline accompanied by 3-5 years of experience working with older persons or adults with disabilities.&nbsp; Well-developed intake, assessment, referral, crisis assessment, intervention, counselling and case management skills are essential.&nbsp;The successful candidate must be willing and able to travel throughout the Region of Waterloo to support clients and collaborate with health teams in various primary care offices. This role requires flexibility to work in different community and clinical settings based on need, with a strong focus on building relationships and ensuring continuity of care across the region.&nbsp;Computer proficiency as well as strong oral and written communication skills, an ability to work independently, program planning and delivery skills and knowledge of the needs of the client base are essential.&nbsp; A valid driver’s license and access to a reliable vehicle on a daily basis are essential. A mandatory vaccination policy is in place within the organization.&nbsp;&nbsp;

Community Care Concepts of Woolwich Wellesley and Wilmot Townships

Community Navigator

Job purposeA Community Counsellor provides counselling support and services for vulnerable parents, including pregnant and parenting youth, with children between the ages of 0-6yrs. The incumbent is responsible for providing emotional support and case management; assisting clients to identify goals that will enhance their family's well-being; and supporting clients to develop strategies and access resources to realize those goals. &nbsp;The incumbent empowers clients to set goals, refers clients to other services in the community and advocates on their behalf when necessary.This is a 2 year contract position.Duties and responsibilitiesCaseload Management (60%)<ul>	<li>Conduct client intake, assess client needs and provide ongoing support and case management through Vita Centre programs &amp; services.</li>	<li>In accordance with established standards, consistent with assessment and in conjunction with clients, identify priority needs and develop goals, objectives, necessary support and/or referrals. Following the client’s lead, help them to monitor their progress and modify their plan as required.</li>	<li>Conduct individual counselling sessions with clients in accordance with their plan; provide clients with feedback, support or encouragement to address family, social or personal problems</li>	<li>Provide client-centered counselling focused on listening, responding empathetically and engaging in problem solving</li>	<li>Perform case management and services as client advocate, and liaise with social services, education, employment or other community services. Maintain rapport with local community resources to ensure effective referral options and contacts.</li>	<li>Assist in the facilitation of education programs, workshops, group activities on scheduled topics related to life skills and so forth.</li>	<li>Manage the distribution of care supplies to clients.</li></ul>Program Development (20%)<ul>	<li>Ongoing community engagement to ensure we reach our target audience.</li>	<li>Work closely with the Vita Centre team to deliver services based on the needs of clients.</li>	<li>Participate in liaison work with various schools, community agencies and the public to educate them on the services Vita Centre provides.</li></ul>Agency Responsibilities (20%)<ul>	<li>Compile monthly statistics on clients and generate monthly reports.</li>	<li>Conduct semi-annual client satisfaction survey.</li>	<li>Maintain up-to-date files on clients.</li>	<li>Support student placements with learning opportunities.</li>	<li>Network in the community and represent Vita Center at meetings and community events.</li>	<li>Attend job specific training sessions offered within and outside of organization to enhance job skills and knowledge.</li>	<li>Maintain current knowledge of and integrate best practice and current research evidence to support professional practice decisions and actions.</li>	<li>Other duties as assigned</li></ul>Qualifications<ul>	<li>Degree in Social Work or related field.</li>	<li>At least one year’s experience in human/social services (can include school placement experience).</li>	<li>Client-centered, strength-based approach and ability to respect confidentiality.</li>	<li>Sensitivity to issues around vulnerable parent populations.</li>	<li>Knowledge of community resources.</li>	<li>Excellent listening, communication and presentation skills.</li>	<li>Well organized, able to work independently.</li>	<li>Adaptable, flexible and resourceful.</li>	<li>Proficient in Microsoft Office.</li>	<li>Valid driver’s license, access to a reliable vehicle and relevant insurance.</li>	<li>Vulnerable Sector Record Check (within the past six months) is required.</li>	<li>Basic first aid/CPR certificate is an asset.</li></ul>Working conditions<ul>	<li>The job requires the incumbent to work both in the office and in the community.&nbsp;</li>	<li>The job will require some travel to client residences, community events and off-site client meetings.</li></ul>Physical requirements<ul>	<li>The incumbent will have to spend long hours sitting and using office equipment and computers.&nbsp; The incumbent may also have to do some lifting of supplies and materials from time to time.</li></ul>

Vita Centre

Community Counsellor (2yr Contract)

Caregiver Support and Community NavigatorFull-time position,&nbsp;35 hours per week, Monday to Friday 8:30 AM - 4:30 PM with occasional work outside of business hours. Hybrid position with some travel required within York region for home visits to complete assessment/re-assessment as required.The RoleReporting to the Integrated Care Manager, you will be responsible to plan and implement a defined set of community services to support transitions from hospital to home as a care partner, including supports for Caregivers. &nbsp;You will be responsible to complete client care needs assessment (independently or with a partner agency), provide care coordination, liaise with relevant CHATS program supervisors and coordinators and serve as the primary contact for CHATS and to provide Caregiver Support and Education within the scope of the program.&nbsp;Key responsibilities of the position:<ul><li>Provision of timely and comprehensive client needs assessments with a focus on safety and risk and ongoing case management. &nbsp;</li><li>Complete assessment/re-assessment home visits as determined by the program protocol or as triggered by change in status.</li><li>Provide direct service to caregivers including assessment, wellness education, training or information services, and maintain integrity of client records.</li><li>Contribute to the delivery of program services through team building, knowledge sharing, education on and advocacy for CHATS programs and service through excellent customer service, continuous quality improvement and safety and risk management.</li><li>Foster positive relationships with care partners, Ontario Health@Home, Home and Community Care and other referral sources to promote service awareness, increase referrals to CHATS services, identify and build service opportunities.</li></ul>&nbsp;What you bring to the role:<ul><li>Diploma in Social Service Worker or other healthcare related field education/experience.</li><li>Two years’ experience with seniors and/or provision of client and/or caregiver services in the community, including program development.</li><li>Excellent skills in risk, crisis, and conflict management.</li><li>Excellent verbal and written communication/documentation skills.</li><li>Experience working in multi-partner initiatives is preferred.</li><li>Proficiency in MS Word, Excel, Outlook, and data base applications (GoldCare).</li><li>A valid Ontario drivers’ license and a vehicle are required for this position.</li><li>Ability to accommodate a flexible work schedule including evenings and weekends.</li><li>Current certification in First Aid and CPR.</li><li>You will work within an integrated health care environment and possess excellent assessment, communication/documentation, case management, organizational and problem-solving skills. &nbsp;</li></ul>&nbsp;What we offer:<ul><li>Comprehensive health and dental benefits</li><li>Defined benefit pension plan</li><li>Employee Assistance Program</li><li>Disability and life insurance.</li><li>Corporate discounts through Perkopolis.</li><li>Employee Training and development programs with access to comprehensive e-learning programs.</li><li>Staff appreciation events</li><li>Rewards and recognition programs</li><li>Positive culture with great emphasis on relationship-based care.</li><li>Hybrid work environment.</li><li>Opportunities for advancement and career growth within the organization.</li><li>Supportive team environment.</li></ul>If you are seeking an opportunity to demonstrate your passion for excellence in a supportive work environment, we’d like to hear from you!This job posting is for an existing vacancy.&nbsp;Use of Artificial Intelligence: At CHATS, people are at the center of our recruitment process. While we may use Artificial Intelligence tools for taking and summarizing interview notes, all applications and interviews are personally reviewed by our hiring team to make the hiring decision. Our commitment is to use technology responsibly, while ensuring fairness, transparency, and respect at every stage of the process.CHATS IS AN EQUAL OPPORTUNITY EMPLOYERCHATS is committed to creating a diverse and inclusive workforce to reflect the diversity of the community it serves. We welcome applications from all qualified candidates from diverse backgrounds. CHATS continuously strives to support individual needs and differences in our recruitment &amp; selection process and work environment that is built on inclusivity and respect for everyone.CHATS promotes an accessible and inclusive environment to ensure all clients, employees and volunteers feel supported, valued, and respected.CHATS is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Our recruitment and hiring processes will be modified to accommodate disabilities, upon request.&nbsp;We thank all applicants for their interest, only those selected for an interview will be contacted.&nbsp;About CHATSSince 1980, CHATS has been a leader in providing home and community services for seniors and their caregivers. We offer a full range of home care and community programs that meet the changing needs of more than 8,100 York Region and South Simcoe seniors and caregivers each year.CHATS firmly believes that our employees drive the success of the organization. With this success in mind, we strive to create and provide an environment that offers challenging, stimulating, and rewarding career opportunities.CHATS also believes in a client and family-centered approach that is based on compassionate care that empowers older adults and their caregivers to live their best lives at home and in their communities.

CHATS-Community & Home Assistance To Seniors

Caregiver Support & Community Navigator

Title of Job: Case Manager Date:&nbsp;January 15, 2026 Closing Date: January 29, 2026 Location:&nbsp;Toronto, ON - Housing&nbsp;First for Encampment and Street Homelessness (HFRESH) Compensation:&nbsp;$55,239 - $67,560 annually prorated Contract Duration:&nbsp;until March 31, 2028&nbsp; Work Type: Onsite&nbsp; Job Id: 10451677 Existing or New Position: Existing Who We Are: LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.Job Summary As a Case Manager you will provide both on site and/or community-based, direct services to individuals living with mental health, physical health, and substance use challenges who may be living independently, in supportive housing or currently experiencing or have previously experienced homelessness or precarious housing. Case Managers individually and/ or as part of a team that may include a Coordinator, Peer Support Workers, Housing Support Workers, and other members of interdisciplinary teams to meet clients’ housing, health and other social needs. The program works closely to assess, plan, treat and support clients as they work toward recovery.&nbsp;The Case Manager, is linked to LOFT’s Multidisciplinary Access To Care and Housing (MATCH) team, with a targeted focus on individuals residing in encampments in West Toronto. The MATCH - Housing&nbsp;First foR Encampment and Street Homelessness (HFRESH)&nbsp;team will provide targeted, assertive outreach supports specifically to 40 individuals currently residing in encampments in Toronto. HFRESH is a City of Toronto funded research project, in collaboration with CAMH, COTA and Na-Me-Res.MATCH, utilizes an interdisciplinary team model and a Housing First approach to support individuals who are homeless and living with mental health, physical health and substance use challenges.&nbsp; The MATCH- HF4E team is comprised of a Psychiatry and Nursing provided by Inner City Health Associates (ICHA) and a Coordinator, Case Managers, Peer Support Workers, Personal Support Workers provided by LOFT.What You Will Do:<ul><li>Conducts outreach or community visits independently or with other team members to locate or connect with individuals living outdoor, in encampments or recently moved into housing across the City of Toronto</li><li>Engages effectively with individuals experiencing serious mental health issues and/or addictions, cognitive difficulties, brain injury or primary health care issues</li><li>Complete intake assessments and work&nbsp;from a client&nbsp;centered approach, develop a support and recovery plan which includes identifying priorities and goals, in conjunction with client, other professionals in&nbsp;areas identified through initial intake and OCAN’s,</li><li>Develops relationships with individuals served by the team and addresses basic and immediate needs</li><li>Mediate issues of conflict,&nbsp;teaching conflict resolution; following-up on issues to ensure resolution; Engages in crisis intervention/prevention with clients</li><li>Assist in the development of safety plans with clients.</li><li>Promote the personal empowerment of each individual through coaching, mentoring and support, thereby enabling each individual to meet the daily requirements of their living environment; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, cleaning, shopping and budgeting; developing strategies and establishing a plan for maintaining these daily activities;</li><li>Case manages from a psycho-social rehabilitation and recovery model, linking clients with other supports as necessary, including housing, transportation, shelter placement, identification (ID) services and translation services, among others</li><li>Liaises with Ontario Works (OW) and the Ontario Disability Support Program (ODSP) or other financial sources as required.</li><li>Completes housing applications for clients and act as an advocate to place clients in appropriate, affordable housing</li><li>Works from a harm reduction approach with clients dealing with addiction issues</li><li>Advocates on behalf of homeless individuals in accessing a range of services</li><li>Works cooperatively with team members, community partners, other service providers and City staff in order to better meet client’s needs</li><li>Facilitates transfer of care to appropriate internal and external wrap around services that provide clients with follow-up support services or ongoing case management or other appropriate services as identified by the clients care plan</li><li>Documents client-related activities accurately and in a timely fashion on the Client Relationship Management System’s database</li><li>Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate,</li><li>Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favourably on the organization</li><li>Participate in planning, organising, promoting and conducting events for the clients in an effort to address their social needs and prevent isolation; maintain a general awareness of community events and activities to also meet these needs;</li><li>Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures;</li><li>Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required.</li><li>Actively participates in regular supervision, case reviews, team meetings and training sessions</li><li>Submits time sheets, expense claims and other required information in accordance with agency regulations</li><li>Represents the agency at external workshops, inter-agency initiatives, staff training and other community-based activities</li><li>Shares the driving responsibilities with other team members</li><li>Other duties as assigned by the Program Manager, Associate Director and/ or Director</li></ul>What You Bring:<ul><li>A degree/diploma in health care/social services or other related field with a minimum of three years relevant experience in the mental health sector</li><li>A certificate in addictions</li><li>The position requires an excellent understanding of trauma informed recovery, harm reduction, and&nbsp;psychosocial rehabilitation principles as acquired through a relevant degree in human services, coupled with at least three years of experience working with the client population in order to apply the theories to practical settings.</li><li>Knowledge of the issues faced by adults with mental illness, substance use, physical health concerns, and those experiencing chronic homelessness.</li><li>An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.</li><li>Knowledge of local community agencies and other professional services available for the client group is essential.</li><li>Experience in working as part of a team of professionals.</li><li>Strong understanding of anti-racism/anti-oppression frameworks.</li><li>Excellent interpersonal, communication and counselling skills are required to work in a team environment and to engage the clients in some highly personal areas, such as developing healthy living skills, life skills and in maintaining interpersonal relationships.</li><li>Good intake assessment, crisis intervention, advocacy and problem solving skills.</li><li>Computer literacy sufficient to produce and maintain files, records or statistical information.</li><li>Good analytical, time management and organizational skills to contribute to program planning and to co-ordinate and follow-up on issues or activities with clients.</li><li>Good communication skills both oral and written &nbsp;</li><li>Must possess a valid driver’s license, insurance to transport clients and a reliable vehicle in order to travel across the City of Toronto.</li></ul>What Do We Offer:<ul><li>E-learning program available all year round</li><li>Starting vacation time above minimum standard,</li><li>Additional paid personal and paid sick days</li><li>Professional development budget available to help you nurture and shape your career</li><li>Corporate Gym membership rate with GoodLife Fitness</li><li>Access to Perkopolis, a comprehensive corporate discount program</li><li>Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion</li></ul>Our Commitment to Diversity and Inclusion LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply. Note:This role may follow a Tuesday to Saturday schedule, from 11:00 AM to 7:00 PM.A satisfactory vulnerable sector check (VSC) is also required.This posting provides only a summary of the responsibilities and requirements for the position&nbsp;

33 Case Management Jobs