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Spark your passion and discover your potential with Aspire Richmond. Join a team that truly cares about what matters to you. Be empowered, challenged and supported as a leader to ignite change!&nbsp;Our roots run deep in the Richmond community with more than 40 years of program delivery and more than 300 employees. We live and breathe inclusion with a strong belief in the importance of grassroots advocacy, deep connections and kindness. We treat our employees with the same care as those that we support. In addition to creating rewarding relationships, you can expect respect, flexibility, significant professional development, comprehensive compensation and career growth with us.Independent Living Consultant (Full Time) – Richmond, BC ($56,881 – $58,851/yearly)As a key member of our Independent Living Team, you will provide services that enable individuals to live independently in their community, with the necessary supports to ensure long-term success. These services are tailored to the specific needs of everyone, and you will work to build a clear and strong natural support systemYOUR IMPACT:<ul><li>Support individuals living independently, or striving for independence, with daily living tasks.</li><li>Assist individuals in planning activities that meaningfully engage them and expand their social networks, community connections, and experiences.</li><li>Provide targeted and meaningful supports that enrich everyone’s chosen lifestyle, with the goal of gradually fading out when appropriate.</li><li>Encourage independent decision-making that is safe and respects the dignity of risk.</li><li>Work independently and as part of a team that values communication, integrity, diversity, and self-advocacy.</li></ul>YOUR CAPABILITIES:<ul><li>Relevant post-secondary education in a related field and at least one year of experience supporting people with developmental disabilities in a similar environment.</li><li>In-depth knowledge of community-based supported living programs for persons with developmental disabilities.</li><li>Advanced computer skills with Microsoft programs (Word, Excel, etc.) and preferably experience with ShareVision.</li><li>Current CPR and First Aid certification, along with a clear Criminal Record Check.</li><li>Valid BC driver’s license and access to a vehicle.</li><li>Strong problem-solving, critical thinking, and communication skills.</li></ul>***&nbsp;This position requires flexibility to work shifts scheduled anytime between 9:00 AM and 7:00 PM, Monday to Friday. ***Aspire Richmond Support Society provides a continuum of care throughout the lifespan of individuals with disabilities. Our services include early intervention for infants and children, child and youth care, adult day and residential programs, employment options, and more.Whether you’re new to the community living field or a seasoned professional, we have a place for you! Our comprehensive professional development opportunities empower you to make a meaningful impact from day one. We are seeking individuals who share our passion for creating a community where everyone belongs—rooted in our core values of trust, openness, fairness, respect, responsiveness, and continuous learning.

Aspire Richmond Support Society

Aspire Richmond

Independent Living Consultant

Are you over the age of 18 and interested in making a positive impact in the Halton community? &nbsp;Do your friends and family tell you that you're great with children and youth? &nbsp;Why not consider sharing your spare time, skills and laughter with a child or youth in need in your community? &nbsp;Our volunteers act as positive role models to children and youth of all ages throughout Halton. &nbsp; In as little as a few hours a month, you can make a significant difference in the life of a child or youth. &nbsp;Halton CAS is dedicated to developing mentorship relationships that reflect the diversity of the communities we serve, and we encourage applications from all diverse groups. &nbsp;&nbsp;&nbsp;&nbsp; Role •&nbsp;&nbsp;&nbsp;&nbsp;To be a friend and good role model for a child or youth in care. Friendships and trust are formed, and positive social skills,&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; confidence and self-esteem are instilled.Time Commitment •&nbsp;&nbsp;&nbsp;&nbsp;Time is dependent on the requirements of each child or youth and what time you have available to commit. •&nbsp;&nbsp;&nbsp;&nbsp;Approximately once a week and a minimum one-year commitment is required.Major Responsibilities •&nbsp;&nbsp;&nbsp;&nbsp;To provide positive and supportive communication between yourself and the child or youth, leading by example. •&nbsp;&nbsp;&nbsp;&nbsp;To report activities and progress to the child or youth’s worker. •&nbsp;&nbsp;&nbsp;&nbsp;Be attentive to the needs and interests of the child or youth. •&nbsp;&nbsp;&nbsp;&nbsp;Take ownership for the goals and direction provided by Halton CAS/worker. •&nbsp;&nbsp;&nbsp;&nbsp;Adhere to the guidelines of the Halton CAS Code of Conduct.Requirements/Qualifications •&nbsp;&nbsp;&nbsp;&nbsp;Listening skills, friendly, non-judgmental, caring, experience in relating to children, youth, and families. •&nbsp;&nbsp;&nbsp;&nbsp;Good time management and organization skills. •&nbsp;&nbsp;&nbsp;&nbsp;Be fully vaccinated and provide receipt. •&nbsp;&nbsp;&nbsp;&nbsp;Vulnerable Sector Screening. •&nbsp;&nbsp;&nbsp;&nbsp;Driver’s Abstract. •&nbsp;&nbsp;&nbsp;&nbsp;Patience, sense of humour and a caring personality.<ul><li>Over the age of 18</li></ul>Benefits •&nbsp;&nbsp;&nbsp;&nbsp;Establish a new meaningful connection with a child or youth in your community. •&nbsp;&nbsp;&nbsp;&nbsp;Foster growth and development.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Facilitate life skills development in a child or youth within your community.You Are . . . •&nbsp;&nbsp;&nbsp;&nbsp;A team player who possesses leadership qualities. •&nbsp;&nbsp;&nbsp;&nbsp;Enthusiastic and energetic. •&nbsp;&nbsp;&nbsp;&nbsp;Reliable and punctual. •&nbsp;&nbsp;&nbsp;&nbsp;Motivated. •&nbsp;&nbsp;&nbsp;&nbsp;Accountable. •&nbsp;&nbsp;&nbsp;&nbsp;Outgoing and enjoy meeting new people. •&nbsp;&nbsp;&nbsp;&nbsp;Conscientious.Team Support •&nbsp;&nbsp;&nbsp;&nbsp;Supervisor of Volunteer Services •&nbsp;&nbsp;&nbsp;&nbsp;Child or youth’s worker •&nbsp;&nbsp;&nbsp;&nbsp;Volunteer Services Team AssistantContact Clara Costa, Supervisor of Volunteer Services @ <a href="mailto:ccosta@haltoncas.ca" target="_blank">ccosta@haltoncas.ca</a> to apply or if you have any questions.

Halton Children's Aid Society

In- Person Volunteer Mentor

JOB OPENING: SUPERVISOR, CARE COORDINATIONCLOSES: MONDAY, JANUARY 5, 2026Job purposeThe Supervisor, Care Coordination plays a pivotal role in ensuring the delivery of quality support services to clients of Positive Health Network and increasing referral pathways across all regions we serve. This role reports to the Manager, Priority Populations Programs &amp; Support Services. This role will have three support services staff reporting to it.Primary responsibilities<ul><li>Oversees the case management components of the Support Worker and Support Worker, Programs, ensuring that the team delivers high-quality, trauma-informed, case management to clients living with HIV.</li><li>Develops, documents and continually improves agency case management practices consistent with ministry directives and best practices.</li><li>Ensures the support services team maintains ministry databases effectively and accurately and participates in ministry reporting.</li><li>Works collaboratively with the Support Services team to develop effective programs and communications for our PHA clients.</li><li>Monitors client outcomes, address client concerns, and ensure the continuous improvement of care delivery.</li><li>Conducts outreach to community partners, including other AIDS service organizations, hospitals, Public Health units, and various government and community programs, to improve referral pathways. The goal is to ensure regional organizations are aware of our organization and increase referrals to us, but also so that our teams are aware of area agencies and can successfully refer our clients to agencies that are relevant to their needs.</li><li>This role also o Maintains accurate, routine reports and data regarding clients, referrals, and partnerships.</li></ul><ol><li>Attends and supports programming when needed, serving as back-up for all support service staff.</li><li>Adheres to the Vision, Mission and Policy and Procedures of Positive Health Network.</li><li>Handles other special projects as assigned by the Priority Populations Programs &amp; Support Services Manager.</li></ol>QualificationsThe incumbent will have experience within the social services sector, including knowledge or experience with HIV, HCV, STBBIs, substance use, mental health and harm reduction strategies, and a strong understanding of intersecting issues that affect an individual’s health and wellbeing. The incumbent will be comfortable working with sexual health and drug use issues with an accepting and non-judgmental attitude.<ul><li>We strongly encourage people living with HIV to apply. </li><li>University degree in related field, with extensive experience in case management, community development and education, particularly within the context of HIV services.</li><li>Minimum 4 years previous management/supervisory experience with “service leadership” approach.</li><li>Strong understanding of intersecting issues related to HIV, stigma, and oppression, with a commitment to addressing these challenges within the community.</li><li>Cultural competency in priority populations, including, African, Caribbean and Black peoples, people who use drugs, men who have sex with men, indigenous peoples, and women at risk.</li><li>Knowledge of harm reduction principles and a strengths-based approach is often required.</li><li>Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse community members and team.</li><li>Ability to work independently and as part of a multidisciplinary team, demonstrating flexibility and adaptability in a fast-paced environment.</li><li>Proficient with office systems such as Microsoft especially Excel, Canva, SurveyMonkey, Mailchimp, and miscellaneous data bases.</li><li>Ability to use AI effectively, ethically and appropriately, without being reliant upon it.</li><li>Proficiency in maintaining accurate records and documentation, with a keen attention to detail and confidentiality.</li><li>Ability to ask for help, admit mistakes, and learn continually. </li><li>Valid “G” driver's license and access to reliable transportation. </li><li>Based in Hamilton, with weekly travel to our Brantford and/or Halton offices.</li><li>Able to work occasional weekends and evenings as needed.</li><li>Vulnerable Sector Police check is required. </li><li>French, Spanish and other language skills are an asset</li></ul>WHAT WE OFFER:This is a full-time, on-site, permanent (35 hours/week) position with the Positive Health Network. We offer a competitive compensation package in the salary range of $55,000-$60,000 and a comprehensive benefit package.We will accept applications until Monday, January 5, 2026. Please submit your resume and a cover letter detailing your qualifications and interest in the Supervisor, Care Coordination position to <a href="mailto:recruiting@positivehealthnetwork.org" target="_blank">recruiting@positivehealthnetwork.org</a>.

Positive Health Network

Supervisor, Care Coordination

Crisis Response and Grassroots Mobilization Fund OfficerReports to: Chief Impact OfficerLocation: Toronto, Ontario, Canada&nbsp;Employment Type: Full-time, Permanent (40 hours/week)&nbsp;Crisis Response and Grassroots mobilization funds Officer&nbsp;Full time&nbsp;In-person (40 hours per week)&nbsp;Toronto, Ontario, Canada&nbsp;About Rainbow RailroadRainbow Railroad is an international nonprofit organization that creates pathways to safety for at-risk LGBTQI+ people and strengthens policies and systems that support their protection and integration. Since our founding in 2006, we have supported over 40,000 individuals and families, and have become a global leader in advocating for LGBTQI+ rights within the context of forced displacement. We are one of few organizations that work as direct service providers, advocates, thought leaders, and movement strategists to address global queer forced displacement. Our mission is guided by a commitment to becoming a refugee-informed and refugee-led organization, centering the voices, leadership, and experiences of LGBTQI+ people affected by forced displacement.&nbsp;Rainbow Railroad is a registered charity in Canada and a U.S. 501(c)(3) organization with offices in Toronto and New York.The Role:&nbsp;Reporting to the Chief Impact Officer, the “Crisis response and Grass root mobilization funds Officer” supports the coordination and administration of Rainbow Railroad’s global partnerships and grassroots mobilization work.This position bridges strategic engagement with operational delivery. The Officer will help manage grantmaking processes, partner communications, and research activities while maintaining strong administrative systems that support programs like the Queer Forced Displacement Initiative (QFDI) Crisis Response Fund.It is ideal for an early-career professional who combines exceptional organizational skills with a deep commitment to global human rights, humanitarian response, and LGBTQI+ justice.Key Responsibilities1. Partnerships &amp; Grassroots Mobilization Support<ul><li>Assist in coordinating relationships with grassroots collectives, NGOs, and human rights defenders across Rainbow Railroad’s regions of work.</li><li>Support the review, organization, and documentation of funding applications and partner assessments.</li><li>Track partner deliverables, reporting requirements, and milestones in collaboration with the MEL and Finance teams.</li><li>Maintain accurate and organized partner records in Salesforce and shared drives.</li><li>Support meeting preparation, including scheduling, agendas, note-taking, and action follow-up.</li></ul>2. Grant &amp; Partnership Administration<ul><li>Coordinate the full Memorandum of Understanding (MoU) cycle: drafting, signature collection, archiving, and compliance tracking.</li><li>Monitor programmatic and financial reporting timelines&nbsp; to ensure timely submission and follow-up.</li><li>Manage shared inboxes (e.g., Partnerships and Crisis Fund) to route inquiries, flag priorities, and ensure timely responses.</li><li>Liaise with the Finance team to support fund disbursements and partner documentation requirements.</li><li>Maintain and update Salesforce dashboards and records to ensure accurate tracking of all partnership and grant-related data.</li></ul>3. Research &amp; Analysis<ul><li>Conduct desk research on LGBTQI+ rights, humanitarian trends, and grassroots organizations relevant to Rainbow Railroad’s strategic focus.</li><li>Prepare concise partner profiles, regional mappings, and briefing notes for internal and external use.</li><li>Support monitoring, evaluation and Learning (MEL) activities by collecting, organizing, and synthesizing partner data.</li><li>Identify new civil society organizations and actors aligned with Rainbow Railroad’s mission and values.</li></ul>4. Coordination &amp; Communication<ul><li>Schedule and coordinate internal and external meetings across all departments..</li><li>Draft and format correspondence, presentations, and reports related to the portfolio.</li><li>Support internal communication and ensure follow-up actions are completed timely.</li></ul>Requirements<ul><li>Bachelor’s degree in international relations, human rights, political science, or related field — or equivalent work experience.</li><li>1–3 years of relevant experience in nonprofit administration, partnerships, grant management, or human rights programming.</li><li>Experience with CRM systems (Salesforce preferred) and strong working knowledge of Google Workspace (Docs, Sheets, Drive).</li><li>Familiarity with issues affecting LGBTQI+ communities, including displaced and refugee populations.</li><li>Strong organizational and time management skills, with high attention to detail.</li><li>Excellent written and verbal communication skills; French or Spanish an asset.</li><li>Ability to manage multiple priorities, work independently, and collaborate effectively across teams.</li><li>Commitment to Rainbow Railroad’s mission, values, and inclusive approach to human rights.</li></ul>Application Deadline – January 8, 2026Length of Contract – Full-Time, PermanentHiring Salary – $60,000/year plus a comprehensive benefits package including HSA, health and dental insurance, three weeks’ vacation, 16 wellness days, and a two-week holiday closure at the end of the year.&nbsp;&nbsp;Application Process- Please submit your application through the portal link here: <a href="https://secure.collage.co/jobs/rainbowrailroad/58272" target="_blank">https://secure.collage.co/jobs/rainbowrailroad/58272</a>Rainbow Railroad is dedicated to building an organization that reflects the diversity of the communities we serve. This includes diversity across race, ancestry, culture, languages spoken, immigration status, age, disability status, sexual orientation, gender identity, gender expression, and socioeconomic background. Requests for accommodation due to disability can be made at any stage in the recruitment process. Please email <a href="mailto:hire@rainbowrailroad.org" target="_blank">hire@rainbowrailroad.org</a> for inquiries.&nbsp;We thank all applicants for their interest in this position however we will only be contacting those selected for next steps. &nbsp;

Rainbow Railroad

Crisis Response and Grassroots Mobilization Fund Officer

Title of Job: Service Navigator, Addictions Date: December 23, 2025 Closing Date: January 7, 2026 Location:&nbsp;Toronto, ON – Railside Compensation:&nbsp;$55,239 - $67,560 annually prorated Contract Duration: 1-year Contract (potential of extension) Work Type: Onsite Job ID: 10495582 Existing or New Position: New Who We Are: LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient. Job Summary: The Service Navigator, Addictions is responsible for providing navigation support to clients with substance use issues in the Sunnybrook Emergency Department or an inpatient unit.&nbsp; The Addiction Service Navigator will support staff and patients by creating connections between Sunnybrook’s Emergency Department, inpatient teams, the Rapid Access to Addictions Medicine Clinic (RAAM) and the community. The person in this role will work closely with the Peer Service Navigator to support patients to access services they need to address challenges with their substance use and to improve their quality of life.&nbsp; The Addiction Service Navigator works in partnership with clients to develop a recovery plan, and following the principles of recovery, will also provide assistance with accessing community resources and support, linking clients to appropriate services and developing a safe plan.&nbsp; The Addiction Service Navigator is also responsible for documenting interactions with clients and other relevant parties as required.&nbsp; This role will be actively engaged with inter-professional colleagues from different areas within the hospital and community, brought together to better meet the needs of people with substance use disorder. What You Will DoAssists clients in the development and implementation of a care plan tailored to the client's needs and issues designed to improve quality of life. Identify and refer to resources specific to those needs and issues;Act as a liaison and client advocate among those involved with the client's care including family, other caregivers, medical and other multi-disciplinary providers.Provide supportive counselling or referral and linkages to health care, programs or service providers.Provide crisis management/intervention and assist in the development of crisis plans for clients;Develop respectful and trusting relationships with clients using Recovery and Psychosocial Rehabilitation principles;Maintain strict confidentiality and follow all other required policies and procedures;&nbsp;Consistently interact with clients, staff, family members, other community agencies and partners in a professional manner that reflects favorably on the organization.Attend and actively participate in all required training;&nbsp;Liaise, collaborate and coordinate with other professionals, service providers and partners;&nbsp;Participates in partnership meetings as requiredParticipates in weekly team meetings, individual supervision and regular agency administration meetingsTakes responsibility for identifying areas for professional growth and training, in conjunction with the Manager or DirectorParticipates in ad-hoc committees within the agency, providing input to improve the services provided by the agencyRepresents the Network at external workshops, inter-agency initiatives, staff training and other community-based activitiesComplete other duties, from time to time, as assigned by Program Director/ManagerWhat You Bring:Completion of post-secondary education in social services/human services or equivalentMinimum 3 years of experience in providing support to adults with mental health and or substance use issues.An understanding of harm reduction, and psychosocial rehabilitation principles, the therapeutic relationship, and an ability to come to an agreement with client on goals/priorities&nbsp;Crisis intervention skills, with well-developed problem-solving abilities and interpersonal skillsGroup counselling related to mental health, addictions and related issuesExcellent Management of the privacy and confidentiality of all client information according to agency policy​Comprehensive knowledge of mental health and housing services and networks in Toronto&nbsp;Accurate&nbsp;record keeping and reports time sheets, expense claims and other required information, in accordance with agency guidelines&nbsp;Good oral and written communication skills and computer literacy, including MS word and ExcelAbility to work effectively in a team environmentDemonstrated effectiveness working with minimal supervision with proven reliability and trustworthinessUnderstanding of cultural competency and anti-oppression framework&nbsp;Proven experience with anti-racist and DEI practices.&nbsp;&nbsp;Ability to communicate in a different language, an asset.A valid Ontario driver’s license and a care is required.&nbsp;Work Environment:​​​The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job.Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.&nbsp;Combination of walking and sitting for a long period of time.&nbsp;Ability to use office equipment and computers.&nbsp;Frequent bending, kneeling and reaching, combined hours of sitting and standing while using office equipment and computers, light lifting of supplies and materials from time to time.lifting&nbsp;to 25 pounds. May include exposure to elements when working,&nbsp;sitting and/or driving for extended periods of time.May&nbsp;be&nbsp;required&nbsp;to&nbsp;be&nbsp;on-call&nbsp;as&nbsp;emergency&nbsp;contact&nbsp;after hours.&nbsp;Hours of work may include, on occasion, some early evenings.What We Offer:E-learning program available all year roundStarting vacation time above minimum standard,Additional paid personal and paid sick daysProfessional development budget available to help you nurture and shape your careerCorporate Gym membership rate with GoodLife FitnessAccess to Perkopolis, a comprehensive corporate discount programAccess to unlimited DEI trainings through partnership Canadian Centre for Diversity and InclusionOur Commitment to Diversity and Inclusion: LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply. Note:A satisfactory vulnerable sector check (VSC) is also required.This posting provides only a summary of the responsibilities and requirements for the position&nbsp;Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

LOFT Community Services

Service Navigator, Addiction_FT-Contract

Title of Job:&nbsp;Case Manager Date: December 22, 2025 Closing Date:&nbsp;January 5, 2025 Location: King City, ON - York Region South Simcoe Supportive Housing Compensation:&nbsp;$55,239 - $67,560 Annually Prorated Work Type:&nbsp;Onsite Job ID:&nbsp;10492005 Existing or New Positions:&nbsp;ExistingWho We Are: LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573&nbsp;annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.Job Summary: As a Case Manager you will work independently and as part of a team that co-ordinates a support network and links clients living with mental illnesses, addictions and physical health issues who live in a congregate living setting to various community services. The position attempts to empower the client, thereby increasing their independence, dignity and self-respect in a safe and secure environment.&nbsp; Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs. The York Region/South Simcoe Jane Street High Support Program (Congregate Living program)&nbsp;is staffed 16 hours of the day and provides case management, residential and life enrichment supports to adults, aged 16+. The Case Manager works as part of a team, along side Residential Support Workers to assist individuals in meeting their basic needs (e.g., food, shelter, finances) and encourage the development of skills needed to live independently and improve quality of life. &nbsp; What You Will Do:Develop a plan of support and recovery which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and OCAN’s;Promote the personal empowerment of each individual through coaching, mentoring and support, thereby enabling each to meet the daily requirements of their living environment; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, cleaning, shopping and budgeting; developing strategies and establishing a plan for maintaining these daily activities;&nbsp;Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate.&nbsp;Provide crisis intervention/management and assist in the development of crisis plans with clients;Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favourably on the organizationMediate issues or conflicts between residents, or residents and neighbours, teaching conflict resolution; following-up on issues to ensure resolution;Participate in planning, organising, promoting and conducting events for the clients in an effort to address their social needs and prevent isolation; maintain a general awareness of community events and activities to also meet these needs;Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures;Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required.Assist in the preparing units for occupancy that may include moving furniture.What You Bring:The position requires an excellent understanding of recovery, harm reduction and psychosocial rehabilitation principles as acquired through a relevant degree in human services, coupled with at least three years of experience working with the client population in order to apply the theories to practical settings.Knowledge of the issues faced by adults with mental illness, addictions, physical health concerns, and homelessness.&nbsp;An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.&nbsp;Knowledge of local community agencies and other professional services available for the client group is essential.&nbsp;Experience in working as part of a team of professionals.&nbsp;Must possess a valid G&nbsp;driver’s license and be insurable on agency vehicles.Excellent interpersonal, communication and counselling skills are required to work in a team environment and to engage the clients in some highly personal areas, such as developing healthy living skills, life skills and in maintaining interpersonal relationships.&nbsp;Good intake assessment, crisis intervention, advocacy and problem solving skills.&nbsp;Computer literacy sufficient to produce and maintain files, records or statistical information.Good analytical, time management and organizational skills to contribute to program planning and to co-ordinate and follow-up on issues or activities with clients.Work EnvironmentAbility to clean and prepare units for occupancy which may include moving furniture.Since the workplace involves working in resident/tenant member’s own homes, staff may be subjected to second hand smoke while performing their job duties.What We Offer:A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disabilityDefined Benefits Pensions Plan24/7 Employee Assistance ProgramE-learning program available all year roundStarting vacation time above minimum standard,Additional paid personal and paid sick daysProfessional development budget available to help you nurture and shape your careerCorporate Gym membership rate with GoodLife FitnessAccess to Perkopolis, a comprehensive corporate discount programAccess to unlimited DEI trainings through partnership Canadian Centre for Diversity and InclusionTuition reimbursement programMaternity-leave and Parental leave top up programOur Commitment to Diversity and Inclusion LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.Note:A satisfactory vulnerable sector check (VSC) is also required.The work schedule for this&nbsp;position is daytime, Monday to FridayThis posting provides only a summary of the responsibilities and requirements for the position&nbsp;

Case Manager_FT-Perm

About The Career Foundation:&nbsp;The Career Foundation is a dynamic non-profit organization that offers a wide range of employment, training, and HR services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of multiple locations, we now help thousands of people each year successfully accomplish their employment goals. Our team of dedicated professionals has described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at <a href="http://www.careerfoundation.com/" target="_blank">CareerFoundation.com</a>.Some of the benefits and features available to our employees include:&nbsp;<ul><li>Competitive compensation</li><li>A comprehensive health benefits plan that includes massage therapy, naturopath services, travel coverage, and much more</li><li>A comprehensive dental insurance plan</li><li>An RRSP Matching benefit</li><li>An Employee &amp; Family Assistance program</li><li>Employee wellness initiatives</li><li>Paid days off for religious observance purposes</li><li>Paid days off for personal wellness purposes</li></ul>Program &amp; Role Description: Conveniently located in Etobicoke, North York, Downtown Toronto, York, and Scarborough, The Career Foundation’s five (5) full-suite Employment Centres provide job seekers with a full range of services, including exploring career options, improving their résumés, preparing for interviews, arranging employment placements, providing job retention support and much more. Our Employment Centres also offer a range of services to employers, including recruitment support, candidate screening, job matching, hiring fairs, workplace orientation, retention advice, and other services.&nbsp;&nbsp;&nbsp;As an Employer Services and Retention Specialist, you would be an essential member of our team, responsible for establishing and maintaining relationships with employers across multiple sectors to find appropriate job placement opportunities for our unemployed clients. You would assess the employers’ workforce development needs, provide job coaching to our job seeker clients, and match them to employment opportunities that you develop through direct connections and the effective relationships you build with employers. You would also support employers in implementing training and onboarding plans, arrange workplace accommodations when required, and offer on-the-job coaching to the job seekers you place in those roles, helping ensure they retain their employment. You will have placement targets to meet, contributing to the team’s overall goals of achieving successful outcomes for our clients.Position Type:Full-time (37.5 hours per week) one-year contract to start, with excellent potential for permanency.&nbsp;Starting Salary:The starting annual salary for this position is $57,000.00 (or $58k if the successful candidate holds a master's degree, full bilingualism in French, or full proficiency in Sign Language).&nbsp;Base Location and Travel Requirements:York&nbsp;(Weston &amp; Lawrence):This opportunity is based at The Career Foundation’s York Employment Centre, located near Weston Rd. &amp; Lawrence Ave. W. The position also requires frequent travel to employer and partner sites, as well as other stakeholder locations, to fulfill the core requirements of the role. The successful candidate should possess a valid Ontario G driver’s licence and a reliable vehicle to perform the core deliverables of the position that require frequent travel, including to locations not accessible by transit.The position also currently operates under a hybrid schedule, allowing for one work-from-home day per week. The hybrid schedule is based on performance and operational needs and requires a private work-from-home space with reliable, high-speed internet. A company laptop, cell phone, and other equipment will be provided.Vacancy Status:This posting is for an existing vacancy.Vulnerable Sector Check:An offer of employment for this opportunity will be contingent on the incumbent providing an acceptable Vulnerable Sector Check (VSC).Use of Artificial Intelligence:Artificial intelligence (AI) is not currently used to screen, assess, or select applicants at any stage of the hiring process.Start:As soon as possibleReporting to:Area Manager, Employment and Placement ServicesResponsibilities include:Employer Outreach, Relationship Building, and Workforce Development<ul><li>Contacts employers through cold calls and other outreach initiatives to promote The Career Foundation’s relevant employer service offerings, and develops new relationships with employers each week across a variety of industries.</li><li>Consistently monitors and tracks own success rates to achieve individual targets that contribute to the team’s achievement of its overall objectives.</li><li>Supports employers in identifying their workforce development needs and provides them with solutions to address those needs.</li><li>Works with employers to fill their job vacancies by facilitating recruitment initiatives, including preparing and disseminating job postings, screening, coaching, and preparing candidates to be presented to employers.</li><li>Plans, organizes, and hosts hiring events to facilitate connections between candidates and employers.</li><li>Arranges employer guest speakers to educate job-seeker clients on employment opportunities, workplace expectations, and other information to support them in achieving successful outcomes.</li><li>Provides advice and training to employers on hiring and retaining candidates from various inclusion groups, ensuring their long-term integration into the workforce.</li><li>Maintains accurate and up-to-date documentation on all job development activities performed, including client interviews arranged, recruitment status of employer vacancies, and other job development activities</li><li>Works in collaboration with fellow team members to plan, execute, and continuously monitor effective outreach plans to recruit new clients and maintain up-to-date records of outreach efforts conducted.</li><li>Plans and participates in community events, job fairs, and related activities to promote The Career Foundation’s services and achieve effective networking opportunities.</li><li>Maintains all appropriate service standards for serving job seekers and employers.</li><li>Performs other relevant duties as assigned.</li></ul>Job Development, Placement, and Retention<ul><li>Places job seeker clients into employment by matching them into advertised and non-advertised job opportunities, including employment opportunities developed through establishing effective relationships with employer partners.</li><li>Conducts on-site visits at new employer partner facilities to ensure that employers provide suitable and safe workplace environments.</li><li>Negotiates and administers placement, incentive, and other agreements with employers, including wage subsidies.</li><li>Ensures quality of placements by appropriately matching candidates’ skills with job requirements.</li><li>Supports employers with developing training plans based on candidates’ learning and accommodation needs.</li><li>Conducts job carving with employers and job seekers that presents the various benefits to employers while adjusting tasks to meet candidates’ accommodation needs.</li><li>Provides on-the-job coaching and training when necessary to help clients understand their roles and support onboarding support in the workplace.</li><li>Arranges new employment placements for clients who were not able to retain their initial employment.</li><li>Serves as a resource to employed clients and employer partners to mediate issues if they arise and provides other supports that lead to job retention.</li><li>Provides job seekers with information about expectations in the workplace and other topics that help strengthen their potential to find and retain employment.</li><li>Performs other relevant duties as assigned.</li></ul>Job Seeker Support<ul><li>Maintains up-to-date knowledge of clients’ job search goals, continuously developing job opportunities that meet clients’ skills, interests, and needs on the caseload.</li><li>Meets with clients to understand their abilities and accommodations required to ensure client-centered job matching and job carving.</li><li>Provides coaching and support to help job seeker clients overcome barriers to employment.</li><li>Supports job retention goals by monitoring clients’ employment progress and providing post-employment advice and support as needed.</li><li>Follows up with each placed client regularly for up to 12 months, ensuring pay stubs or other documented evidence are on file to demonstrate continued employment.</li><li>Delivers workshops or group orientation on employer or industry needs and prepares clients for hiring events with employers.</li><li>Arranges networking and industry guest speaking sessions where clients can learn more about different industries.</li><li>Guides job development activities for job seekers and employers to promote long-term job retention.</li><li>Utilizes systems and technologies provided by The Career Foundation to further support clients with achieving successful outcomes.</li><li>Performs other relevant duties as assigned.</li></ul>Qualifications/ Skills Required:<ul><li>Post-secondary degree or diploma in sales, marketing, human services, or another related field relevant to the duties of the position is highly preferred, or an equivalent combination of education and experience is required.</li><li>Minimum of 2 years of direct experience in job development, community outreach, job carving, business development, sales, recruitment, or other experience directly transferable to the core deliverables of the position is required.</li><li>Demonstrated track record in a results-driven environment with experience meeting targets is required.</li><li>Previous experience with developing relationships with employers, familiarity with Employment Ontario programming, and working with clients from various social, cultural, and economic backgrounds are considered strong assets.</li><li>Valid Ontario G driver’s licence and reliable vehicle to conduct essential and frequent work-related travel within the communities served.</li><li>Candidates who possess an existing network of employers that could be relied upon to provide employment opportunities for job seeker clients will be prioritized.</li><li>High emotional intelligence, demonstrating patience, empathy, and connectivity when working with clients of various experiences, needs, and abilities.</li><li>Knowledge of current labour market trends, job search techniques, and employment research methods is considered an asset.</li><li>Excellent verbal and written English communication skills. Bilingualism in a second language considered an asset.</li><li>A professional and courteous approach to client service with a high level of respect for the diversity of the people served.</li><li>Exceptional customer service skills and the ability to uphold the organization’s service standards, policies, and core values.</li><li>Ability to maintain sensitive information and exhibit tact, diplomacy, and good judgment, with high standards of ethics and confidentiality.</li><li>Advanced proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and Outlook 365 applications, including Teams and SharePoint. Must possess the aptitude and willingness to learn and work with new online systems and technologies</li><li>Flexibility to occasionally work outside regular business hours when required to ensure the team meets all objectives.</li><li>Demonstrated ability to remain flexible and resilient, adapting quickly to changing priorities while maintaining trust and positive working relationships.</li><li>Strong work ethic with the ability to multitask while maintaining a positive and proactive attitude.</li></ul>The Career Foundation’s Commitment:The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.

The Career Foundation

Employer Services and Retention Specialist

Hours: 35 hrs/week.Range: $56,453-$81,844Location: 30 College Street, TorontoPosition: Regular, Full-time (Unionized)Native Child and Family Services of Toronto, (NCFST) strives to provide a life of quality, well-being, caring and healing for our children and families in the Toronto Indigenous Community. We do this by creating a service model that is culture-based and respects the values of Native people, the extended family, and the right to self-determination and through the integration of holistic, culturally based prevention services that are child centered, family focused, and community driven.At Native Child, we are guided by our purpose: Honoring Our Roots, Embracing Our Future. We are inspired to be and do our best, recognizing the profound impact we have on our communities, our people, and our shared heritage. Our commitment to preserving and celebrating Indigenous culture drives us to be a leading force in our region. Here, you are welcomed into an inclusive and supportive environment that values each individual's contributions and fosters collective success.Why You’ll Love It At Native Child<ul><li>Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.</li><li>Access to Employee and Family Assistance Program.</li><li>A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.</li><li>Learning and Development opportunities to fuel your professional growth.</li><li>Maternity leave top-up</li><li>Generous Paid Vacation and Days-off</li><li>A Culturally rounded environment celebrating our roots.</li></ul>Ready to make an impact:Position Summary: Reporting to the Supervisor, Children Services the Children Service Worker will:Key Responsibilities:1.&nbsp;Navigator within the school system and help to resolve issues that impact student learning (e.g., transitions between schools, suspensions, special education), and help link to educational services and supports to help achieve individual goals for our children;&nbsp;2.&nbsp;Work with school boards to determine student transportation needs.3. Facilitate access to support by providing information and referrals based on individual needs to support/reinforce strengths.4.&nbsp;Identify key service referral contacts and initiate /establish communication and referral protocols with organizations and agencies5.&nbsp;Facilitate the timely exchange of information between schools and societies, including utilizing and providing input as part of the monitoring and evaluation of local Joint Protocols for Student Achievement (JPSA) where they exist&nbsp;6.&nbsp;Leverage existing resources in the education systems through referrals and collaboration (e.g., Aboriginal Education Leads, and Student Success Leads); engagement with First Nations, Inuit and urban Indigenous communities and organizations7.&nbsp;Strengthen relationships among First Nation school authorities, societies and community partners8.&nbsp;Provide eligible children and youth with services and resources as appropriate9.&nbsp;Facilitate information sessions for children, youth, and families pertaining to academic success and resources.&nbsp;10.&nbsp;Build system capacity among society and educational staff on how to better meet educational needs.&nbsp;11.&nbsp;Regular interval report on outcome statistics based on identified criteria.12. Establish program planning, documentation and reporting systems/protocols.13.&nbsp;Develop administrative systems and establish evaluation tools for data collection asprescribed and other (i.e. number of First Nation school authorities).14.&nbsp;Foster communication and linkages with community agencies/organizations to improve access and mitigate barriers to educational services and supports.15.&nbsp;Other related duties and responsibilities as required.Minimum Qualifications and Skills:Experience And Skilled Knowledge Requirements<ul><li>Bachelor’s degree in education or a field related to working with children, youth, families, communities and First Nations, or a combination of education and experience.</li><li> Ontario Teaching Certificate with knowledge of the Educational Act and Special Education Services </li><li>Previous experience in the education sector. </li><li>Knowledge and linkages with the education sector to help resolve issues that may impact student learning. </li><li>Pass a vulnerable Sector police record check. </li><li>Literate in Aboriginal culture(s) and understanding of key cultural values. Knowledge and understanding of the Aboriginal historic context. </li><li>Knowledge of and sensitivity to the life experiences and needs of the youth community.</li><li>Knowledge of Aboriginal culture(s), particularly with respect to the urban Aboriginal population.&nbsp;</li><li> Demonstrated knowledge of child development, developmental challenges, family systems, and mental health services.&nbsp;</li></ul>Preferred Skills/Capabilities&nbsp;<ul><li>Demonstrated knowledge of child development, developmental challenges, family systems, and mental health services. </li><li>Excellent skills in engaging with and working with parents and school-aged children and youth.&nbsp;</li><li> Demonstrated understanding, and commitment to, integrating the NCFST’s Mission and values in to practice, service and relationships. </li><li>Demonstrated understanding of workplace Health and Safety practices and understanding of an employee’s responsibility under current legislation. </li><li>Ability to work effectively with all levels of staff, to maintain effective communication and working relationships, demonstrating strong.&nbsp;</li></ul>*Please note that the successful candidate is required to complete a background check.&nbsp;Work Environment:<ul><li>Standard office environment; minimal physical demands.</li><li>Class G License and access to a vehicle</li></ul>Our Commitment:<ul><li>We are an Equal Opportunity Employer&nbsp;committed to diversity and inclusion and does not discriminate on the basis of any legally protected ground. </li><li>In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Native Child will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required. If you require accommodation during the interview process, please contact Human Resources at&nbsp;<a href="mailto:hrncfst@nativechild.org" target="_blank">hrncfst@nativechild.org</a>.</li><li>We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.</li></ul>Come join our team - and help create a difference in the communityClosing Date: December 26, 2025.&nbsp;

Native Child and Family Services of Toronto

Education Liaison

Competition # 2025-520-CPManager, IES Career Success &amp; Performance-Based Funding (2025-520-CP)Employment Type: Permanent Full-time, Non-Bargaining Unit&nbsp;Work Hours:35 hours/week - This position follows a staggered schedule, including up to two evening shifts per week and two Saturday morning shifts per month&nbsp;Work Setting: Onsite – Limited opportunities to work remotely/Hybrid (2390 Lake Shore Blvd. West, Toronto, ON)Salary:$65,000 – $75,000 annuallyApplication Deadline: December 23, 2025 by 11:59 pmWho We AreWoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.Visit&nbsp;www.<a href="http://www.woodgreen.org/" target="_blank">woodgreen.org</a> to learn more about who we are and to review our&nbsp;<a href="https://www.woodgreen.org/woodgreen-community-services-equity-statement" target="_blank">Equity Statement</a>.We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.&nbsp;Program Overview – Integrated Employment Services Program, Community Programs UnitIntegrated Employment Services is a dynamic, results-driven program within the Community Programs Unit that provides resources, supports, and services to meet the employment needs of job seekers and the hiring demands of employers. Our goal is to help Ontarians achieve sustainable employment by connecting them to meaningful opportunities and guiding them toward skills development and training to reach their career aspirations.As a Manager, IES Career Success and Performance-Based Funding, you will oversee the Career Success Coach team, ensuring exceptional client experiences and strong retention outcomes under the performance-based funding model. You’ll provide staff coaching, operational oversight, and foster collaboration across diverse service leaders and teams—including IES site Managers, Employment Consultants, Job Developers, Finance, and external partners—to deliver holistic, equitable support. This position thrives in a fast-paced, high-volume environment where accuracy, timely follow-up, and inclusive practices are key to helping clients succeed.Reporting to the Senior Manager of Integrated Employment Services, you will play a critical role in aligning team performance with organizational priorities. By driving retention success and ensuring accurate, timely funding claims, you help WoodGreen achieve its vision of delivering the best jobseeker and employer outcomes in Canada while advancing equity and innovation in service delivery.What You Will DoOverall Accountability<ul><li>Ensure funder key performance indicators (KPIs) and performance-based funding targets by ensuring accurate, timely monitoring and claims submission.</li><li>Partner with IES Managers to optimize end-to-end client experiences and streamline processes across sites.</li><li>Lead staff teams in the implementation of career success coaching and performance-based funding processes, adhering to all WoodGreen and WCG policies and guidelines. These include pre-monitoring activities such as workshops and client meetings to set up the client for retention success.</li></ul>Staff Management<ul><li>Provide supervision, coaching, and regular 1:1 sessions to ensure quality service, caseload management, and documentation accuracy.</li><li>Manage recruitment and onboarding for Career Success Coaches and Program Assistant(s), embedding equity and inclusion in all processes.</li><li>Support staff in resolving complex client issues, employer challenges, and crisis interventions to prevent job loss.</li></ul>Operational Oversight &amp; Quality Assurance<ul><li>Ensure compliance with WCG guidelines and WoodGreen SOPs for retention services and funding claims.</li><li>Conduct audits of data and documentation; monitor caseloads and balance workloads based on client complexity.</li><li>Review and approve monthly risk forecasts and ensure proper administration of monitoring documentation.</li></ul>Performance Management &amp; Reporting<ul><li>Track retention outcomes at 1, 3, 6, and 12 months; develop strategies to improve performance where needed.</li><li>Analyze data to identify trends and risks; prepare reports and present results to leadership and funders.</li><li>Ensure timely and accurate submission of all required performance reports.</li></ul>Client &amp; Employer Services Leadership<ul><li>Guide and support staff in client motivation, issue resolution, and employer relations to maintain job stability.</li><li>Promote collaboration between Career Success Coaches, Employment Consultants, and Job Developers for holistic support.</li><li>Oversee rapid reemployment interventions for clients who lose employment, ensuring timely referrals and follow-up.</li></ul>Training &amp; Staff Development<ul><li>Ensure completion of mandatory training and identify skill gaps in areas such as documentation and coaching.</li><li>Develop and deliver onboarding and professional development plans tailored to team needs.</li><li>Facilitate ongoing learning that strengthens cultural competency and inclusive practices.</li></ul>Stakeholder Collaboration<ul><li>Build strong relationships with each IES site Manager and their teams to collaborate successfully on delivering all career success and performance-based funding processes. </li><li>Build strong partnerships with other internal and external stakeholders. </li><li>Work with Toronto Employment and Social Services Caseworkers to develop integrated support plans for clients with complex needs.</li><li>Maintain employer partnerships to support issue resolution and long-term client success.</li></ul>Administrative &amp; Other Responsibilities<ul><li>Create and manage staff schedules, including staggered hours and weekend coverage.</li><li>Ensure compliance with organizational policies, DEI commitments, and privacy standards.</li><li>Contribute to continuous improvement projects and new program model development.</li></ul>What You Bring to the Team<ul><li>Degree or diploma in Social Work, Social Service Work, Human Resources, Business, Community Development, Psychology, or related field.</li><li>Training or certification in career development, coaching, workforce development, or integrated employment services is an asset.</li><li>Strong knowledge of IES/WCG service guidelines, FFIA System, CaMS System, documentary evidence requirements, and performance-based funding models (or ability to learn quickly).</li><li>Minimum 3–5 years of experience in employment services, social services, workforce development, or related fields.</li><li>Minimum 2 years of supervisory or team lead experience in a high-volume, client-facing environment (or equivalent combination of leadership responsibilities).</li></ul>What Will Set You Apart<ul><li>Experience leading and/or working within a unionized labour environment is an asset. </li><li>Deep understanding of job retention, career development, employer relations, and employment barriers faced by diverse populations.</li><li>Supervisory, leadership, or team management training preferred.</li><li>Exceptional organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.</li><li>Proven ability to coach staff, build teams, and lead performance improvement initiatives.</li><li>Strong analytical skills and data literacy, including experience with CRMs, CaMS, Microsoft Office, and reporting tools.</li><li>Demonstrated commitment to equity, diversity, inclusion, anti-racism, and culturally responsive service delivery.</li><li>Excellent interpersonal, verbal, and written communication skills.</li><li>Comfortable managing employer relationships, handling conflict, and resolving workplace issues.</li><li>Highly ethical, compassionate, purpose-driven, and committed to client success.</li><li>Ability to travel and work at multiple WoodGreen IES offices throughout each week. </li><li>Able to work staggered shifts including up to two evenings per week and up to two Saturday mornings per month.</li></ul>WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People &amp; Culture representatives at <a href="http://careers@woodgreen.org/" target="_blank">careers@woodgreen.org</a> of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.This public job posting uses AI-powered tools to screen, assess, or select applicants.

WoodGreen Community Services

Manager, IES Career Success & Performance-Based Funding (2025-520-CP)

Intake and Triage CoordinatorDate Posted: 12/11/2025 Req ID: 46389 Faculty/Division: UofT Scarborough Department: UTSC:AccessAbility Services Campus:&nbsp;University of Toronto Scarborough (UTSC) Position Number: 00058442About us: The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.AccessAbility Services provides and coordinates services and programs that empower students with disabilities to maximize their educational potential and ensure that all students with disabilities can freely and actively participate in all facets of University life. We value diverse abilities as a source of strength and knowledge and are committed to promoting a culture of inclusion. The department works to increase awareness of inclusive values among all members of the University community while building strong student success.This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (<a href="https://governingcouncil.utoronto.ca/secretariat/policies/equity-diversity-and-excellence-statement-december-14-2006" target="_blank">Statement on Equity, Diversity &amp; Excellence</a>). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.Your opportunity: In this role, you will work collaboratively within a dynamic, multi-disciplinary team to provide holistic accommodations services and supports to students with disabilities. You will play a key part in ensuring an efficient intake and registration process, reviewing and assessing confidential medical and psychological documentation, and determining and implementing appropriate interim accommodations. You will liaise regularly with faculty, instructors, external service provides, community agencies, and internal university partners to support the effective delivery of accommodations and related services.&nbsp;Core responsibilities include assessing eligibility of students to access services, processing registrations and planning and implementing interim accommodations based on each student’s disability-related needs and strengths. You will also supervise front-line staff who provide support services to students, which include booking appointments, responding to enquiries regarding services and assisting with the arrangement of accommodations.Your responsibilities will include:<ul><li>Checking eligibility of students to access services</li><li>Applying the established Ontario Human Rights Commission (OHRC) Guidelines on Accessible Education to determine reasonable accommodations</li><li>Reading and assessing medical information to develop accommodations for students</li><li>Liaising with an inter-disciplinary support team on the best approach to provide student care and service</li><li>Advising course instructors and staff on student accommodations issues</li><li>Overseeing day-to-day service delivery requirements and operational needs (of front-line services)</li><li>Developing and revising business methods that support administrative workflow and objectives</li><li>Directing the activities of a group of staff-appointed employees all performing a similar function</li></ul>Essential Qualifications:<ul><li>Master's Degree in Social Work, Counselling, Education and/or a relevant disability-related field such as rehabilitation services, or equivalent combination of education and experience.</li><li>Minimum four years of related experience working with adults with learning and mental health disabilities with co-morbid conditions, including two years of experience completing intake and registration for students with disabilities, assessing a range of medical documentation and developing and implementing interim accommodations in a post-secondary or student services environment</li><li>Must have experience reviewing clinical documentation, including psycho-educational testing reports and psychological evaluations</li><li>Demonstrated experience dealing with persons in emotional distress or conflict</li><li>Experience supervising a small team and overseeing the planning and workflow of administrative support services (i.e. supporting front desk intake and registration services)</li><li>Excellent computer proficiency and experience working with Microsoft Word, Excel, PowerPoint, as well as scheduling and data management software (i.e. Clockwork)</li><li>Knowledge of service provision for students with hearing and visual disabilities</li><li>Must be committed to the principles of equity, diversity and inclusion and be able to demonstrate an understanding of the implication of disabilities as they relate to students' success at university</li><li>Demonstrated understanding of the strengths and challenges of youth and adults with mental health and learning disabilities and have knowledge of cultural views of disability</li><li>Excellent reading, oral and written communication skills, including presentation and facilitations skills</li><li>Sound critical-thinking and interpersonal skills</li><li>Demonstrated ability to synthesize knowledge and display sound judgement, attention to detail and a high degree of accuracy and ability to respond calmly and efficiently in crisis situations</li><li>Ability to work effectively both independently and within an inter-disciplinary team</li><li>Ability to exercise initiative, tact, discretion, problem-solving skills and work in a fast-paced environment</li><li>Knowledgeable about general academic structure of a University and specific requirements of academic courses and programs</li><li>Applicants are expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and work environment</li></ul>Assets (Nonessential):<ul><li>Knowledge of assistive technology to support reading and writing (including voice recognition, text-to-speech, scheduling and organizational software)</li></ul>To be successful in this role you will be:<ul><li>Adaptable</li><li>Approachable</li><li>Communicator</li><li>Organized</li><li>Problem solver</li><li>Resourceful</li><li>Tactful</li><li>Team player</li></ul>Notes:<ul><li>Please note that the working hours for this position are Monday, Tuesday, Thursday 8:30AM - 4:30PM; &nbsp;Wednesday 9:30AM - 7:00PM; Friday 8:30AM - 4:15PM</li><li>Please apply to this posting through this link: <a href="https://www.socialworkjobs.ca/job/2001240/intake-and-triage-coordinator-/" target="_blank">https://www.socialworkjobs.ca/job/2001240/intake-and-triage-coordinator…</a></li></ul>Closing Date: 01/11/2026, 11:59PM ET Employee Group: USW&nbsp; Appointment Type: Budget - Continuing&nbsp; Schedule: Full-Time Pay Scale Group &amp; Hiring Zone: USW Pay Band 13 -- $86,340. with an annual step progression to a maximum of $110,415. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.&nbsp; Job Category: Administrative / Managerial&nbsp;Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.Diversity StatementThe University of Toronto embraces Diversity and is building a&nbsp;culture of belonging that increases our capacity to effectively&nbsp;address and serve the interests of our global community. We&nbsp;strongly encourage applications from Indigenous Peoples,&nbsp;Black and racialized persons, women, persons with&nbsp;disabilities, and people of diverse sexual and gender identities.&nbsp;We value applicants who have demonstrated a commitment to&nbsp;equity, diversity and inclusion and recognize that diverse&nbsp;perspectives, experiences, and expertise are essential to&nbsp;strengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see&nbsp;<a href="http://uoft.me/UP" target="_blank">http://uoft.me/UP</a>.Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact&nbsp;<a href="mailto:uoft.careers@utoronto.ca" target="_blank">uoft.careers@utoronto.ca</a>.

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