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JOB DESCRIPTION – CASE MANAGER – Substance Use HubPosition: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Full-Time Contract (15 Months with the possibility of extension)&nbsp;Hours: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 35 Hours per week (1.0 FTE)Bargaining Unit: &nbsp;OPSEU Local 5115Salary:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $65,025.47 - $75,382.34Location:&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Onsite (downtown) and mobile in the community&nbsp;Deadline: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; October 26, 2025Background:The Inner City Family Health Team is a multidisciplinary team which serves individuals with complex health needs. These include untreated chronic and complex multi-system diseases, an elevated risk of acute health emergencies, and serious and persistent mental health and substance use challenges. The Substance Use Hub (HUB) was launched in 2021 by Inner City Health Associates (ICHA) and the Inner City Family Health Team (ICFHT) to address the ongoing substance use and overdose crisis in Toronto's homeless population. The service provides safer drug supplies, addiction medicine treatments and psychiatric care with a pathway to primary care and wraparound supports for individuals struggling with substance use who are at the highest risk for overdose and death. The project aims to support a substantial number of individuals who have the greatest risk of overdose and death due to substance use with the goal of seeing a decrease in the number of substance-related deaths and overdoses that are reported amongst the homeless population.Purpose of the Position:The Case Manager provides direct case management support to adults with a comprehensive range of complex issues, including health, financial, housing, legal, and life skills concerns. Working from a harmful, trauma-informed perspective, Case Managers provide extensive direct one-to-one support, home visits and telephone contact to assist participants in identifying and achieving self-determined goals. Working closely with the client and external service providers involved, the Case Manager liaises with and coordinates access to services, including substance use and mental health supports, landlords, healthcare providers, legal institutions, income supports, housing providers, and other community services.&nbsp;Roles and Responsibilities:<ul><li>Providing direct and intensive case management services to clients </li><li>Working with participants to identify and achieve self-directed goals. </li><li>Maintaining ongoing support in the community, including home visits, office visits, accompaniments to appointments, and meetings in institutional settings. </li><li>Working collaboratively and developing strong partnerships with external service providers, such as withdrawal management services, hospitals, law enforcement agencies, and housing providers. </li><li>Connecting clients with supports in the community based on their needs, which will help them achieve and maintain stability, including support groups, life skills groups and social events. </li><li>Organizing group programming that promotes well-being and recovery.</li><li>Supporting client engagement initiatives within the agency includes the volunteer program and peer development initiative.</li><li>Intervening and de-escalating a crisis.</li><li>Engaging in active team case management and clinical consultation meetings. </li><li>Maintaining accurate case management records and complete reporting required by funders and supervisors, adhering to PHIPA </li><li>Regular data collection using OSCAR EMR and other data collection systems </li><li>Experience and/or comfort level using computer programs to document client interactions </li><li>Other duties as assigned.&nbsp;</li></ul>Qualifications, Skills, and Experience:<ul><li>2 years of experience as a Case Manager </li><li>Minimum 2 years’ direct client experience working with individuals living with mental health, substance use issues, histories of trauma and homelessness </li><li>BA/B.S.W or a combined equivalent of education, lived experience and/or significant related training. </li><li>Experience, alignment and commitment to harm reduction principles and practice.</li><li>Formal training in substance use, and mental health is an asset. </li><li>Strong familiarity and commitment to trauma-informed care. </li><li>Physically able to travel consistently throughout the city on transit.</li><li>Recent demonstrated knowledge and skills in assessment, crisis intervention and prevention, conflict resolution and negotiation skills. </li><li>EMR and charting knowledge and skills.</li><li>Excellent written and verbal skills in English.</li><li>Strong understanding of and commitment to harm reduction, trauma-informed, anti-oppression, anti-racist, and trans-inclusive practices.</li></ul>Qualified applicants should send in a cover letter and resume by October 26, 2025&nbsp;to: <a href="mailto:recruitment@innercityfht.ca" target="_blank">recruitment@innercityfht.ca</a>&nbsp;We thank all applicants for their interest in this position; however, we will only be contacting those selected for an interview.We encourage applicants who reflect Toronto’s Indigenous, 2SLGBTQIA+, racial and cultural diversity to apply.We are committed to accommodating the individual needs of job applicants throughout the recruitment and selection process, in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). If you require accommodation at any time during the recruitment process, please contact the Clinical Manager.As a condition of employment, the successful candidate will be required to submit proof of COVID-19 vaccination or documentation unless a valid accommodation under the Ontario Human Rights Code exists. Please also note that the successful candidate will be required to provide a police check as a condition of employment. However, strong consideration is given to the type of offence.

Inner City Family Health Team

Case Manager - Substance Use Hub

INTERNAL/EXTERNALJob Title: Mental Health and Justice Worker&nbsp;Position Type: Bargaining Unit, Permanent, Full-TimeNumber of Positions: 1&nbsp;Rate: $29.40 per hour&nbsp;Vacation: 4 weeks to start&nbsp;Benefits: Group benefits with Life Insurance, AD&amp;D, Extended Health and Dental Care with premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid sick leave and float day RRSP: RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation&nbsp;Hours: 37.5 hours weekly, Monday – Friday 9am – 5pmSupervisor: Senior Manager, Access Services&nbsp;Posting Date: October 2, 2025Application Deadline: October 16, 2025Location: 145 Queen Street East, Toronto, ON, M5A 1S1&nbsp;Why Fred Victor? For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time. 145 Queen Street includes a community hub where people gather and find a range of services geared to their needs including: housing, healthy meals, drop-in programs, mental health and justice support, harm reduction supports and health services. It is a place where people of all ages and backgrounds can access resources, become engaged, advocate for their own community, and build their lives. 145 Queen Street relies on inter-program collaboration to support the community around accessing individualized support.&nbsp;The Mental Health &amp; Justice Worker is responsible for providing community based intensive case management support services for people who are living with a serious mental illness and who have current involvement or are at risk of involvement with the Criminal Justice system. The services are provided through one-to-one supports, coordinated care and client-centered approach in partnership with housing, health service providers, other identified supports and clients themselves. The main goal is to support individuals with mental illness in the community so they can live successfully and reduce or prevent involvement with the Criminal Justice system. Through the use of community development principles and approaches, this position also supports the operation and delivery of social recreational programs at the 145 Queen Site as part of the Access Services Team.&nbsp;Does this sound like work you want to be a part of? We offer a caring and collaborative environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 75 programs and services and more than 25 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles.&nbsp;What You Will Do:<ul><li>Provide intake, assessment, and case management services, utilizing a client-centered, strength-based, harm reduction approach to clients who meet the mandate of the Mental Health and Justice Program. </li><li>Assist clients in gaining the skills, resources, and information to make choices about their situation to reduce the risk of involvement with the criminal justice system. </li><li>Develop professional, respectful working relationships with clients. </li><li>Advocate for the rights of clients to ensure that they receive services, supports and entitlements. </li><li>Work in collaboration with Drop-In staff to ensure coordinated and effective service delivery for individuals who meet the mandate of the Mental Health &amp; Justice program.</li><li>Coach or assist a client in the development/maintenance of abilities relating to activities of daily living, self-care, crisis management strategies, symptom management, maintaining a support network, and skills teaching such as budgeting, grocery shopping and other life skills. </li><li>Draft clear coordinated care plans (CCPs) for each client that advance client’s immediate needs and mid-term goals. Reassess and adjust those plans periodically throughout the service.</li><li>Support clients in transition to greater independent living and community participation through skill development.</li><li>Discuss on ongoing basis with client how crises will be managed and help to create a safety/crisis plan. </li><li>Develop a transition plan with the client and their supports and facilitate a clear understanding of the reasons for discharge from the service and re-admission process. </li><li>Maintain effective working relationships with other providers and resources as well as other relevant organizations. </li><li>Maintain program and agency documentation as per Fred Victor policies including CCP and case notes. </li><li>Maintain confidentiality as per “Personal Health Information Protection Act” and Fred Victor policy. </li><li>Work with the Senior Manager to utilize clinical supervision appropriately.</li><li>Actively participate in staff meetings. </li><li>Participate in agency and other meetings and initiatives as required.</li><li>Promote the values, vision, and mission of Fred Victor.</li><li>Other duties as directed by your supervisor.&nbsp;</li></ul>What You Bring to the Team:&nbsp;<ul><li>A degree/diploma in Social Work, Social Services, Health or related field or equivalent work experience. </li><li>Demonstrated experience working in community settings with individuals who experience mental health and addictions challenges. </li><li>Experience working within the Criminal Justice system. </li><li>Demonstrated experience, knowledge and understanding of working within a harm reduction framework. </li><li>Demonstrated knowledge and understanding of the impact determinants of health have on the individual, the family, the community, and the health care system.</li><li>Familiarity with Case Management Standards and practice is essential. </li><li>Relevant lived experience will be considered an asset.</li><li>Excellent supportive counselling skills and demonstrated ability to clinically assess the client using clinical tools, formulating plans and following up with clear actions. </li><li>Demonstrated experience working from a trauma informed client-centred approach in case management. </li><li>Experience working successfully in interdisciplinary team or formalized partnerships. </li><li>Knowledge and understanding of a Mental Health Recovery Model.</li><li>Strong understanding, analysis and commitment to social justice issues, equity, anti-racism and anti-oppression practice. </li><li>Able to effectively work independently and within a team.</li><li>Very strong interpersonal negotiating and mediating skills necessary for prevention, intervention and resolution. Creative problem-solving skills. </li><li>Ability to maintain professional boundaries and set limits with clients.</li><li>Strong verbal and written skills. </li><li>Computer literacy in Microsoft (Word, Excel, PowerPoint, Outlook); experience in Pirouette is an asset.&nbsp;</li></ul>What sets you apart:&nbsp;<ul><li>Passion for working to provide services that are client centered, harm reduction and restorative justice focused. </li><li>Commitment to access to justice, community development and programming that is reflexive to the needs and interests of the community. </li><li>Dedication to advocacy and prioritizing people who may be experiencing varying degrees of mental health and/or who use drugs as experts of their own lives.</li></ul>&nbsp;Working Conditions:<ul><li>There is a likelihood of exposure to unpredictable behaviour, unpleasant odors, bodily fluids and pests including bedbugs, mice and cockroaches. </li><li>This is stressful and emotionally challenging work that deals with vicarious trauma, grief and compassion fatigue on a regular basis. </li><li>Required to travel to various locations to meet with clients and attend court, trainings and meetings. </li><li>Travel will be by public transportation, unless approved to use personal vehicle.</li></ul>&nbsp;Compensation and Benefits&nbsp;<ul><li>For the Mental Health and Justice Worker, Fred Victor offers an hourly rate of $29.40.</li><li>4 weeks of vacation to start + 1 float day. </li><li>Generous paid sick leave allowance. </li><li>A comprehensive Dental, Extended Health and LTD group benefits package includes individual and family coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide variety of dental care. Additional insurance includes vision care and travel for emergency medical services. </li><li>6.5 % of your gross salary will be contributed to a group RRSP on your behalf after successful completion of probation; you will contribute 4% of your gross salary to the same RRSP.</li><li>Access to employee and family assistance plan.</li></ul>How You Can ApplySend your resume and cover letter as one document telling us why you want to join the Fred Victor Team by October 16 at 5pm. Please send to Anne Carruthers, Senior Manager, Access Services by emailing to <a href="mailto:acarruthers@fredvictor.org" target="_blank">acarruthers@fredvictor.org</a> and include “Mental Health and Justice Worker” in the subject line.&nbsp;A Police Record Check is required by the final candidate prior to hiring.&nbsp;Accessibility &amp; Accommodation Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived-experience. If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance. We strive to provide reasonable accommodations whenever requested. Information received relating to accommodation requests will be treated with confidentiality

Fred Victor

Mental Health and Justice Worker

INTERNAL/EXTERNALJob Title: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Housing Worker -&nbsp;Harm Reduction Case ManagerPosition Type: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bargaining Unit, Full‐Time, PermanentNumber of Positions: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1Rate: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $29.40 per hour&nbsp;Vacation: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 4 weeksto startBenefits: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Group benefits with Life Insurance, AD&amp;D, Extended Health and Dental Care with premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid sick leave and float day&nbsp;RRSP:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probationHours: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 37.5 hours per week;&nbsp;Monday to Friday, rotation of day and evening shiftsSupervisor: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Program Manager, Transitional HousingPosting Date: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; October 1, 2025Application Deadline: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; October 10, 2025Location: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 145 Queen Street East, Toronto, ON, M5A 1S1Why Fred Victor?For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time.The Transitional Housing Program (THP)&nbsp;is a 20-room residential program at Fred Victor. This position is responsible to provide intensive one-to-one practical support and case management using a client-centered, trauma informed, anti-oppressive and harm reduction approach so that clients are able to maintain their housing and to build their capacity to live independently. The ideal candidate will have proven experience, ability, and skills providing intensive case management services and life skills programming along with a high level of expertise working with people who have experienced street homelessness and have complex and active substance use and/or concurrent disorders.&nbsp; &nbsp;The position requires someone who has demonstrated experience and skills being personable, dynamic and creative in their work with clients, co-workers, supervisor, and community partners.Does this sound like work you want to be a part of?We offer a supportive environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles.What You Will Do:<ul><li>Conduct regular case management meetings, develop case support plans, housing plans and short and long-term housing goals with clients</li><li>Maintain up-to-date case management files, including accurate client progress notes</li><li>Develop, facilitate, and evaluate life skills programming and community activities</li><li>Positively engage, encourage, assist, and support participants to address housing and program related issues such as: behaviour, personal habits, social isolation, mental health, substance use and hygiene through problem solving and accessing community resources</li><li>Provide Harm Reduction Support&nbsp;</li></ul>What You Bring to the Team:<ul><li>3-5 years providing Case Management services, or equivalent experience</li><li>3-5 years working with people experiencing homelessness&nbsp;</li><li>A degree in a related discipline will be considered an asset</li></ul>What Sets You Apart:<ul><li>Proven experience, ability, and skills providing intensive case management services and life skills programming to clients using a client-centered, trauma informed, anti-oppressive and harm reduction framework&nbsp;</li><li>Extensive experience and knowledge of mental health and addiction issues, with the application of harm reduction principles and practices</li><li>Substantial experience within the homeless services sector, preferably in addiction services</li><li>Demonstrated respect for, and expertise working with men and women who are or have been homeless, living in poverty, with mental health, substance use, trauma, social isolation, immigration, unemployment/underemployment and/or with history with the criminal justice system&nbsp;</li><li>Proven experience, ability, and skills providing intensive case management services and life skills programming to clients using a client-centered, trauma informed, anti-oppressive and harm reduction framework&nbsp;</li><li>Extensive experience and knowledge of mental health and addiction issues, with the application of harm reduction principles and practices</li><li>Substantial experience within the homeless services sector, preferably in addiction services</li><li>Demonstrated respect for, and expertise working with men and women who are or have been homeless, living in poverty, with mental health, substance use, trauma, social isolation, immigration, unemployment/underemployment and/or with history with the criminal justice system&nbsp;</li><li>Expertise and experience in Mental Health and Addictions Assessments</li><li>Knowledge of psychosocial rehabilitation and recovery principles and an ability to put these into practice</li><li>Diplomacy and Teamwork&nbsp;</li><li>Lived Experience</li><li>Ability to exercise good judgment</li><li>Ability to communicate in another language&nbsp;</li><li>Ability to work flexible hours including weekday and evening shifts</li></ul>Compensation and Benefits<ul><li>For the Housing Worker - Harm Reduction Case Manager Fred Victor offers a rate of $29.40 per hour&nbsp;</li><li>4 weeks of vacation to start + 1 float day</li><li>Generous paid sick leave allowance</li><li>A comprehensive Dental, Extended Health and LTD group benefits package includes individual and family coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide variety of dental care. Additional insurance includes vision care and travel for emergency medical services.</li><li>6.5 % of your gross salary will be contributed to a group RRSP on your behalf after successful completion of probation; you will contribute 4% of your gross salary to the same RRSP&nbsp;</li><li>Access to employee and family assistance plan</li></ul>How You Can ApplySend your resume and an email describing why you want to be part of the Fred Victor Team by October 10th 2025, to&nbsp;<a href="mailto:lbodera@fredvictor.org" target="_blank">lbodera@fredvictor.org</a> with “Harm Reduction Case Manager” in the subject line.A Police Record Check is required by the final candidate prior to hiring.<ol><li>Accessibility &amp; Accommodation&nbsp;</li></ol>Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived-experienceIf you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance. We strive to provide reasonable accommodations whenever requested.&nbsp;Information received relating to accommodation requests will be treated with confidentiality.

Housing Worker - Harm Reduction Case Manager

​DATE: September 19, 2025&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;​ &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; LOCATION:&nbsp;Toronto, ON – Railside-Pathways&nbsp; COMPENSATION: $55,239 - $67,560 Annually prorated&nbsp; CONTRACT DURATION:&nbsp;6 Months Contract (with potential for extension)LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient. To help fulfill its mission, LOFT is hiring a Full-Time Contract Case Manager.Job Summary&nbsp; As a Pathways Case Manager you will work independently or be part of&nbsp;a team that co-ordinates a support network and links Tamil speaking clients&nbsp;living with mental illnesses, addictions and physical health&nbsp;issues. The position attempts to empower the client,&nbsp;thereby increasing their independence, dignity and self-respect in a safe and secure environment. Direct service&nbsp;and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to&nbsp;primary care and a range of other services to support the&nbsp;individual’s needs.&nbsp; What You Will Do<ul><li>Develop a plan of support and recovery which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and OCAN’s;</li><li>Promote the personal empowerment of each individual through coaching, mentoring and support, thereby enabling each to meet the daily requirements of their living environment; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, cleaning, shopping and budgeting; developing strategies and establishing a plan for maintaining these daily activities;</li><li>Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links;</li><li>Develop a coordinated care plan as appropriate.</li><li>Provide crisis intervention/management and assist in the development of crisis plans with clients;</li><li>Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favourably on the organization</li><li>Mediate issues or conflicts between residents, or residents and neighbours, teaching conflict resolution; following-up on issues to ensure resolution;</li><li>Participate in planning, organising, promoting and conducting events for the clients in an effort to address their social needs and prevent isolation; maintain a general awareness of community events and activities to also meet these needs;</li><li>Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures;</li><li>Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required.</li><li>Frequent travel will be required;</li></ul>What You Bring:&nbsp; Must Haves<ul><li>A degree/diploma in health care/social services or other related field with a minimum of three years relevant experience in the mental health and addiction sectors</li><li>Fluency and Strong Proficiency in the Tamil language</li><li>Minimum three&nbsp;years progressive experience in the adult mental health case management services sector</li><li>Knowledge of the issues faced by adults with mental illness, addictions, physical health concerns, and homelessness.</li><li>An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.</li><li>Knowledge of local community agencies and other professional services available for the client group is essential. </li><li>Knowledge of psychosocial rehabilitation principles and practices, including an understanding of the philosophy of Recovery</li><li>Demonstrated understanding and sensitivity to diversity issues</li><li>Experience working with individuals experiencing homelessness and experience with the Housing First approach</li><li>Excellent interpersonal skills, sound knowledge of supportive counseling skills and the ability to form relationships with marginalized individuals</li><li>Knowledge of concurrent disorders and experience with harm reduction strategies and the continuum of addiction services</li><li>Ability to structure time, develop work priorities independently, and meet program expectations with regard to documenting interventions</li><li>Knowledge of community resources for mental health and substance use</li><li>Knowledge of community resources for housing, supportive housing and shelter</li><li>Ability to work closely with teammates and participate effectively as part of the larger program and organization</li><li>Demonstrated excellent documentation skills</li><li>Valid Standard First Aid and CPR/AED</li><li>Must possess a valid driver’s license, insurance to transport clients and a reliable vehicle in order to travel;</li></ul>Nice-to-Haves<ul><li>Understanding of cultural competency and anti-oppression framework</li><li>Reflective of a multi-barriered group, as serviced by the program, a strong asset</li><li>Ability to communicate in a different language, an asset.</li></ul>Work Environment:<ul><li>Frequent travel to Program Sites.</li><li>Since the workplace involves working in resident/tenant member’s own homes, staff may be subjected to secondhand smoke while performing their job duties.</li></ul>What We Offer:<ul><li>E-learning program available all year round</li><li>Starting vacation time above minimum standard,</li><li>Additional paid personal and paid sick days</li><li>Professional development budget available to help you nurture and shape your career</li><li>Corporate Gym membership rate with GoodLife Fitness</li><li>Access to Perkopolis, a comprehensive corporate discount program</li><li>Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion</li></ul>Our Commitment to Diversity and Inclusion&nbsp; LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.&nbsp; Note: A satisfactory vulnerable sector check (VSC) is also required.&nbsp; CLOSING DATE: October 6, 2025​

LOFT Community Services

Case Manager (Tamil)_FT-Contract

The Organization&nbsp;We value and celebrate diversity:&nbsp;We are committed to a selection process and work environment that is inclusive and barrier free. We encourage applications from all backgrounds and communities and are committed to having a team made up of people with diverse skills, experiences, and abilities. We actively encourage BIPOC and LGBTQ+ applicants to apply and we value the positive impact that diversity has on our teams. We are committed to equity, diversity, and social inclusion within our workforce and in all opportunities provided at StepStones. Accommodations will be provided in accordance with the Ontario Human Rights Code.StepStones for Youth (<a href="http://www.stepstonesforyouth.com/" target="_blank">www.stepstonesforyouth.com</a>) is an innovative and dynamic charitable organization in Toronto dedicated to providing intervention and sustainable support for children and youth. Many of these youth are exiting the foster care and group home system or are currently living in foster homes and shelters.Our goal is to create positive and meaningful connections; increase school engagement, high school graduation, and post-secondary enrolment; and increase stable housing, improved mental and physical health, and strong support networks. StepStones adheres to a “whatever it takes” approach to servicing youth and we go above and beyond to support their needs.Why Work With Us:<ul><li>Comprehensive Benefit Package: includes 3K to paramedical services, and Short Term and Long-Term Disability including Employee Assistance Program (EAP) &amp; Grief counselling available free of charge (in addition to benefits) for work related incidents&nbsp; </li><li>Time-Off: 17 days vacation with a 1-day vacation increase per year worked, up to 35 day’s vacation </li><li>Leave:&nbsp;8&nbsp;sick days, 3 personal days, 1.5 medical appointment days, bereavement allowance </li><li>Professional Development:&nbsp;Training allowance of $700 per year </li><li>Reimbursements:&nbsp;Mileage&nbsp;provided at a competitive rate&nbsp;and all staff are given a petty cash budget</li><li>Tools you need to succeed: All staff receive a MacBook, Headphones and access to our mobile friendly CRM system</li><li>Extended Break: 1.5 lunch break healthy living program when you exercise for 30 minutes during lunch</li></ul>The OpportunityStepStones for Youth is currently seeking a Youth Case Manager for our Connections Coordinator role within the Building Connections Program. This initiative is grounded in the belief that strong, supportive relationships are essential to creating long-term stability and improving outcomes for children and youth from the child welfare system. Our goal is to shift the primary supportive role from professional workers to trusted, non-professional community members by equipping them with the necessary training and guidance. This is a meaningful opportunity to positively impact some of the most vulnerable youth in our society.Key Responsibilities:<ul><li>Support youth aged 10–25 who are connected to the child protection/welfare system and currently living in foster care or group homes.</li><li>Engage youth in identifying and developing their own circles of support.</li><li>Conduct thorough assessment to uncover and strengthen potential support networks, including extended family, culturally relevant groups, and community connections.</li><li>Provide effective case management services tailored to each youth’s unique situation.</li><li>Collaborate with community organizations throughout the Greater Toronto and Hamilton Area (GTHA).</li><li>Build and maintain relationships with youth and their existing or emerging support systems.</li><li>Respond to crisis situations with appropriate intervention and develop safety plans. </li><li>Maintain positive working relationships with foster and group home providers, caregivers, and CAS workers. </li><li>Deliver services through an anti-oppression framework, recognizing and addressing anti-Black and Indigenous racism, poverty, LGBTQ+ inclusion, and diversity.</li></ul>Other duties as assignedNote: This role is primarily community-based, with some work at our Toronto office.What we’re looking for:<ul><li>Degree in social work (or related field) from an accredited University/college and a minimum of five years’ successful experience in directly related field; or equivalent education and experience</li><li>Access to a vehicle and a valid full G Class Ontario Driver’s License with appropriate insurance is required.</li><li>Extensive experience working in trauma-centered facilities and experience with the effects of trauma on behaviours.</li><li>Experience in child protection preferred.</li><li>Experience in working with diverse cultures and communities. A thorough understanding of anti-oppression, anti-Black and Indigenous racism values and principles and an appreciation of and ability to work with diverse communities.</li><li>Working knowledge of the fundamentals of Kinship, Foster Care, Forever Families and Adoption;</li><li>Solid knowledge of services and resources available for youth in Ontario;</li><li>Experienced motivational interviewer with the ability to create a comfortable interview environment;</li><li>Sound knowledge of the child welfare system and the principal issues affecting the youth in this system;</li><li>Highly effective written and oral communication skills, problem solving, advocacy and assessment skills;</li><li>Effective interpersonal skills including the ability to work cooperatively and collaboratively with internal and external resources and community partnership;</li><li>Ability to manage crisis, conflict and adverse situations with staff, youth and families;</li><li>Strong computer/Internet skills and knowledge of case management systems, reporting procedures and responsibilities and the ability to work within those systems;</li><li>Strong communication, organizational, and time management skills; accountability, reliability, and punctuality; and the ability to work effectively and independently under the pressure of tight timelines, competing priorities and emergent issues..</li></ul>Equal opportunity&nbsp;StepStones values the unique skills and experiences each individual has to offer and we are committed to creating an inclusive and accessible organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation to participate fully in our recruitment processes, please let us know when we contact you.StepStones is an equal opportunity employer seeking to live its values in all we do. We are committed to taking proactive steps to provide and create opportunities for historically marginalized groups. We seek applicants who will strengthen our commitment to diversity, equality, and inclusion. We strongly encourage qualified candidates from Indigenous, Black, and other racialized persons, 2SLGBTQI+ people, individuals with disabilities, and other members of marginalized communities to consider working with and for StepStones. We recognize that structural barriers shape experiences and job qualifications, and therefore we seek to use employment equity to evaluate candidates who meet the required qualifications.&nbsp;We thank all applicants for their interest in this position; however, only those applicants will be selected for an interview will be contacted. No phone calls or in person submissions please.

StepStones for Youth

Youth Case Manager - Connections Coordinator

About The Career Foundation:The Career Foundation is a dynamic non-profit organization that offers a wide range of employment, training, and HR services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of multiple locations, we now help thousands of people each year successfully accomplish their employment goals. Our team of dedicated professionals has described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at <a href="http://www.careerfoundation.com/" target="_blank">CareerFoundation.com</a>.Some of the benefits and features available to our employees include:&nbsp;<ul><li>Competitive compensation</li><li>A comprehensive health benefits plan that includes massage therapy, naturopath services, travel coverage, and much more</li><li>A comprehensive dental insurance plan</li><li>An RRSP Matching benefit</li><li>An Employee &amp; Family Assistance program</li><li>Employee wellness initiatives</li><li>Paid days off for religious observance purposes</li><li>Paid days off for personal wellness purposes</li></ul>Program and Role Description:&nbsp;The Career Foundation’s&nbsp;Youth Thrive program&nbsp;operates both regionally and nationally, offering youth a variety of activities such as professional skills workshops, a virtual retreat, and volunteer placements. These opportunities help youth participants gain valuable skills and experiences, engage in important community projects, and promote civic engagement and social inclusion. Our national Youth Thrive program is available to youth aged 16 to 29 living in Ontario, British Columbia, Alberta, or Nova Scotia, while our regional Youth Thrive program serves eligible youth living in Ontario. Both programs particularly focus on youth who identify as Indigenous or are underserved from equity-deserving groups.In the role of Outreach Worker/Facilitator with our national Youth Thrive program in Toronto, you will be a key member of the project team. Your responsibilities will include promoting civic engagement and volunteerism among youth, and actively engaging them in the program. You will work directly with Indigenous and underserved youth participants by delivering life and volunteer readiness workshops, as well as providing individual and group-based coaching. These efforts will help participants understand the expectations and requirements of non-profit workplaces, preparing them for success in their volunteer placements. You will be responsible for achieving individual targets assigned to you that contribute to the team’s collective ability to meet all contractual obligations with the program’s funder.Position Type:&nbsp;Full-time (37.5 hours per week) one-year contract with excellent potential to lead to permanentBase Location and Requirements:This opportunity is based at our&nbsp;North York office, located near&nbsp;Lawrence Ave. W. &amp; Allen Rd.The position requires regular on-site work from the office, as well as frequent local travel to employer sites, community partner locations, and other stakeholder sites to meet the core outreach deliverables of the position, including to remote areas that are not accessible by transit. The successful candidate should possess a valid Ontario G driver’s licence and a reliable vehicle to effectively meet these core deliverables. The position also operates under a hybrid-remote schedule, permitting one work-from-home day per week, contingent on program needs, operational requirements, and performance. The hybrid schedule requires a private work-from-home space with reliable, high-speed internet. A company laptop, cell phone, and other equipment will be provided.Please note that the work schedule for this position requires flexibility and availability to work some evening hours and occasional weekends to meet the needs of the program.Background Check:An offer of employment for this opportunity will be contingent on the incumbent providing an acceptable Vulnerable Sector Check (VSC).Start date:As soon as possibleReporting to:&nbsp;Program Coordinator<h3>Responsibilities include:</h3>Community Outreach, Program Promotion, and Participant Recruitment<ul><li>Promotes civic engagement to youth and guides them to understand the benefits of volunteerism.</li><li>Conducts outreach to recruit new, eligible youth participants into the program, including Indigenous and underserved youth from equity-deserving groups.</li><li>Ensures that outreach activities are tailored and appropriate to diverse groups and communities.</li><li>Presents the program to youth groups, schools, community partners, and other stakeholders, ensuring they understand the program objectives and the time requirements.</li><li>Establishes and maintains relationships with non-profit partners to help develop volunteer placement opportunities for youth.</li><li>Establishes and maintains new relationships with community agencies to ensure effective partnerships and wraparound support for youth.</li><li>Attends community networking meetings, youth-focused events, and other opportunities to recruit eligible youth participants and community partners into the program.</li><li>Utilizes social media channels and works in collaboration with The Career Foundation’s Communications Specialist to develop effective marketing campaigns to promote the program to new potential participants.</li><li>Coordinates guest speakers, group mentorship events, and other initiatives to support youth program participants in achieving successful outcomes.</li><li>Facilitates information sessions and pre-placement workshops.</li><li>Proactively seeks marketing opportunities to feature the program within the communities served.</li><li>Hosts information sessions widely about the program to increase local and national awareness.</li><li>Enters and maintains thorough written documentation in online data reporting systems, ensuring that files are up-to-date and ready for audits.</li><li>Supports program management in preparing marketing-related communications about the program, including success stories and entries for annual reports.</li><li>Performs other relevant duties as assigned.</li></ul>Workshop Facilitation<ul><li>Presents the program to potential youth clearly, ensuring they understand the objectives of the program and the time commitment involved.</li><li>Effectively delivers engaging and interactive workshops in-person and virtually, utilizing Zoom and MS Teams platforms when delivering virtual sessions.</li><li>Engages youth participants in workshops through interactive activities and discussions.</li><li>Provides individual job coaching to youth participants, encouraging them to apply skills learned through workshops, and conducts placement-specific interview preparation with each participant.</li><li>Researches, creates, and designs workshop materials and ensures that content is youth-friendly and focuses on civic engagement and volunteerism.</li><li>Builds rapport and maintains an effective working relationship with youth when presenting workshops and providing coaching during one-on-one meetings.</li><li>Ensures each participant understands the materials presented and can apply the knowledge.</li><li>Leads group work through activities both virtually and in person.</li><li>Coordinates guest speakers, training sessions, and group mentorship events.</li><li>Manages conflict or disruptions during workshops in a proactive and professional manner when needed.</li><li>Prepares and maintains documentation on intakes, referrals, participant attendance, suitability indicators, outcomes, and other required information.</li><li>Utilizes digital systems and technologies provided by The Career Foundation to further support youth participants with achieving successful outcomes.</li><li>Performs other relevant duties as assigned.</li></ul><h3>Qualifications/ Skills Required:</h3><ul><li>Minimum of 2 years of direct experience in community outreach, marketing, or recruitment, or other experience directly transferable to the responsibilities of the position, is required.</li><li>Prior experience facilitating workshops with high participant engagement and completion rates is considered a strong asset.</li><li>Ontario G driver’s licence and reliable vehicle to conduct essential work-related travel within the GTHA to effectively meet the core outreach requirements of the position, including to remote areas.</li><li>Experience working with youth, including those who identify as Indigenous or are from underserved, equity-deserving groups, is considered a strong asset.</li><li>Knowledge of current labour market trends, job search techniques, and youth employment research methods is considered an asset.</li><li>Exceptional relationship-building skills with a proven ability to develop rapport with people from all stakeholder groups.</li><li>Proven track record in a results-driven environment with experience meeting assigned targets.</li><li>Professional and courteous approach to client service, with a high level of respect for the diversity of the people served.</li><li>High emotional intelligence, demonstrating patience, empathy, and connectivity when working with youth of various experiences, needs, and abilities.</li><li>Excellent verbal and written English communication skills. Bilingualism is considered an asset.</li><li>Exceptional customer service skills and the ability to uphold the organization’s service standards, policies, and core values.</li><li>High ethics and confidentiality standards, with proven experience maintaining sensitive information and exhibiting tact, diplomacy, and good judgment.</li><li>Excellent time management and organizational skills, with the ability to multi-task to meet deadlines and achieve targets and objectives.</li><li>Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and Office 365 applications, including Teams and SharePoint. Must possess the aptitude and willingness to learn and work with new online systems and technologies.</li><li>Willingness and flexibility to work occasional evening and weekend hours to meet the requirements of the program.</li><li>Dedicated work ethic with demonstrated ability to remain flexible and resilient, adapting quickly to changing priorities while maintaining trust and positive working relationships.</li></ul><h3>The Career Foundation’s Commitment:</h3>The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.

The Career Foundation

Outreach Worker/ Facilitator

About The Career FoundationThe Career Foundation is a dynamic non-profit organization that offers a wide range of employment, training, and HR services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of multiple locations, we now help thousands of people each year successfully accomplish their employment goals. Our team of dedicated professionals has described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at <a href="http://www.careerfoundation.com/" target="_blank">CareerFoundation.com</a>.Some of the benefits and features available to our employees include:&nbsp;<ul><li>Competitive compensation</li><li>A comprehensive health benefits plan that includes massage therapy, naturopath services, travel coverage, and much more</li><li>A comprehensive dental insurance plan</li><li>An RRSP Matching benefit</li><li>An Employee &amp; Family Assistance program</li><li>Employee wellness initiatives</li><li>Paid days off for religious observance purposes</li><li>Paid days off for personal wellness purposes</li></ul>Program and Role Description:&nbsp;The Career Foundation’s Completing the Circle (CTC) program is a youth employment and skills development project funded by Canada’s Youth Employment and Skills Strategy (YESS). Our CTC program provides individualized support to youth with barriers to employment. Through the program, youth participants are empowered to find employment and are equipped with tools, support, new skills, and confidence to start and maintain employment.In the position of Job Developer, you will be an essential member of the team responsible for promoting the program to employers across various industries to secure appropriate job placement opportunities for youth participants. This will be achieved by leveraging effective outreach activities, including networking events, cold calls, and community engagement, with the goal of developing strong employer relationships. You will conduct onsite workplace assessments, negotiate and administer subsidy agreements, and fulfill other essential deliverables to ensure successful outcomes, including coaching and preparing youth participants for job search success. You will be responsible for achieving individual targets assigned to you that contribute to the team’s collective ability to meet all contractual obligations with the program’s funder.Position Type:Full-time (37.5 hours per week) one-year contract with excellent potential to lead to permanent.Base Location and Travel Requirements:This opportunity is based at our York office, located near Weston Road and Lawrence Avenue West, and requires frequent travel within all communities served by our CTC program, including York, Peel, and Hamilton, to meet the core job development and outreach deliverables of the position. The role also requires regular onsite work from our Hamilton office, where the program also officially operates.The successful candidate should possess a valid Ontario G driver’s licence and a reliable vehicle to fulfill the core deliverables that require frequent local travel across the GTHA. The position also permits periodic work-from-home days on a rotational basis, contingent on program needs, operational requirements, and performance. The hybrid schedule requires a private, dedicated work-from-home space with reliable high-speed internet. A company laptop, cell phone, and other equipment will be provided.Vulnerable Sector Check:An offer of employment for this opportunity will be contingent on the incumbent providing an acceptable Vulnerable Sector Check (VSC).Start:As soon as possibleReporting to:&nbsp;Program Manager<h3>Responsibilities include:</h3>Job Development, Retention, and Participant Coaching<ul><li>Places youth participants into employment opportunities through successful employer outreach and job development initiatives, ensuring that individual milestone targets are achieved.</li><li>Ensures that the program’s employer database offers a range of diverse employment opportunities for youth participants.</li><li>Supports youth participants in targeting the most suitable employment based on their experience, education, and existing labour market factors.</li><li>Plans and delivers cold calling and job search workshops for youth participants.</li><li>Prepares youth participants for position-specific interviews and conducts mock interviews as needed.</li><li>Provides job coaching to youth participants, including pre-employment and on-the-job support.</li><li>Takes youth participants shopping for work and interview clothing.</li><li>Monitors youth participants during their job placements, mediates issues that arise with employers as needed, and maintains up-to-date case notes.</li><li>Regularly monitors personal performance against program targets to ensure the achievement of expected results.</li><li>Utilizes digital systems and technologies provided by The Career Foundation to further support youth participants in achieving successful outcomes.</li><li>Performs other relevant duties as assigned.</li></ul>Administration of Participant and Employer Support Claims<ul><li>Communicates and collects all required documentation for eligible participant and employer claims, including pay stubs.</li><li>Conducts follow-ups with participants and employers to receive any outstanding documentation and confirm receipt of payments.</li><li>Organizes efforts to ensure that youth participants receive program support funds securely and maintains accurate and up-to-date documentation of all participant support expenditures.</li><li>Prepares documentation to process and reconcile payments of claims that have been approved by the Program Manager.</li><li>Assists with internal file audits to ensure all financial incentive information is complete and documented before files are closed.</li><li>Performs other relevant duties as needed.</li></ul>Case Management and Documentation<ul><li>Case manages and maintains thorough documentation of assigned participant files, records of service, and progress in online data reporting systems, ensuring that participant and employer files are up-to-date, accurately reflect service records, and are prepared for file audits.</li><li>Supports the Program Manager with documenting standout participant success stories as needed.</li><li>Performs other relevant duties as needed.</li></ul><h3>Qualifications/ Skills Required:</h3><ul><li>Post-secondary degree or diploma in marketing, business, or human/social services is highly preferred, or an equivalent combination of education and experience is required.</li><li>Minimum of two years of direct experience in job development, community outreach, job coaching, sales, or business development, or other experience that is directly transferable to the responsibilities of the position is required.</li><li>Valid Ontario G driver’s licence and reliable vehicle to conduct essential work-related travel within the GTHA to effectively meet the core outreach and placement requirements of the position.</li><li>Experience working with youth in an employment services capacity is considered a strong asset.</li><li>Exceptional relationship-building skills with a proven ability to develop rapport with people from all stakeholder groups.</li><li>Proven track record in a results-driven environment with experience meeting assigned targets.</li><li>High emotional intelligence, demonstrating patience, empathy, and connectivity when working with youth of various experiences, needs, and abilities.</li><li>Excellent verbal and written English communication skills. Bilingualism is considered an asset.</li><li>Professional and courteous approach to client service, with a high level of respect for the diversity of the people served.</li><li>Exceptional customer service skills and the ability to uphold the organization’s service standards, policies, and core values.</li><li>High ethics and confidentiality standards, with proven experience maintaining sensitive information and exhibiting tact, diplomacy, and good judgment.</li><li>Excellent time management and organizational skills, with the ability to multi-task to meet deadlines and achieve targets and objectives.</li><li>Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and Office 365 applications, including Teams and SharePoint. Must possess the aptitude and willingness to learn and work with new online systems and technologies.</li><li>Willingness to occasionally work outside of normal business hours when needed to meet the needs of clients and the program.</li><li>Dedicated work ethic with demonstrated ability to remain flexible and resilient, adapting quickly to changing priorities while maintaining trust and positive working relationships.</li></ul><h3>The Career Foundation’s Commitment:</h3>The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.

Job Developer

​DATE:&nbsp;October 3, 2025​LOCATION:&nbsp; Toronto, ON - WTSS, Hub and Spoke&nbsp;&nbsp;COMPENSATION: $55,239 - $67,560 Annually Prorated&nbsp;LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.&nbsp;To help fulfill its mission, LOFT is hiring a Full-time Permanent Case Manager.Job Summary:&nbsp;As a Case Manager you will work independently and as part of a team that co-ordinates a support network and links clients living with mental illnesses, addictions and physical health issues who live in a scattered program residential units to various community services. The position attempts to empower the client, thereby increasing their independence, dignity and self-respect in a safe and secure environment.&nbsp; Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.&nbsp;What You Will Do:Develop a plan of support and recovery which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and OCAN’s;Promote the personal empowerment of each individual through coaching, mentoring and support, thereby enabling each to meet the daily requirements of their living environment; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, cleaning, shopping and budgeting; developing strategies and establishing a plan for maintaining these daily activities;&nbsp;Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate.&nbsp;Provide crisis intervention/management and assist in the development of crisis plans with clients;Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favourably on the organizationMediate issues or conflicts between residents, or residents and neighbours, teaching conflict resolution; following-up on issues to ensure resolution;Participate in planning, organising, promoting and conducting events for the clients in an effort to address their social needs and prevent isolation; maintain a general awareness of community events and activities to also meet these needs;Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures;Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required.Provide 24 hour crisis support to program on a rotational basis through a pager or similar system;Assist in the preparing units for occupancy that may include moving furniture.What You Bring:&nbsp;Must HavesThe position requires an excellent understanding of recovery, harm reduction and psychosocial rehabilitation principles as acquired through a relevant degree in human services, coupled with at least three years of experience working with the client population in order to apply the theories to practical settings.Knowledge of the issues faced by adults with mental illness, addictions, physical health concerns, and homelessness.&nbsp;An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.&nbsp;Knowledge of local community agencies and other professional services available for the client group is essential.&nbsp;Experience in working as part of a team of professionals.&nbsp;Must possess a valid driver’s license, insurance to transport clients and a reliable vehicle in order to travel throughout the CLHIN.Excellent interpersonal, communication and counselling skills are required to work in a team environment and to engage the clients in some highly personal areas, such as developing healthy living skills, life skills and in maintaining interpersonal relationships.&nbsp;Good intake assessment, crisis intervention, advocacy and problem solving skills.&nbsp;Computer literacy sufficient to produce and maintain files, records or statistical information.Good analytical, time management and organizational skills to contribute to program planning and to co-ordinate and follow-up on issues or activities with clients.Nice-to-HavesUnderstanding of cultural competency and anti-oppression frameworkReflective of a multi-barriered group, as serviced by the program, a strong assetWork EnvironmentRequired to be on after-hours on call, on a rotating schedule.Frequent travel to Program Sites.Ability to clean and prepare units for occupancy which may include moving furniture.Since the workplace involves working in resident/tenant member’s own homes, staff may be subjected to second hand smoke while performing their job duties.What We OfferA comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disabilityDefined Benefits Pensions Plan24/7 Employee Assistance ProgramE-learning program available all year roundStarting vacation time above minimum standard,Additional paid personal and paid sick daysProfessional development budget available to help you nurture and shape your careerCorporate Gym membership rate with GoodLife FitnessAccess to Perkopolis, a comprehensive corporate discount programAccess to unlimited DEI trainings through partnership Canadian Centre for Diversity and InclusionTuition reimbursement programMaternity-leave and Parental leave top up programOur Commitment to Diversity and Inclusion&nbsp;LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.Note: A satisfactory vulnerable sector check (VSC) is also required.&nbsp;CLOSING DATE: October 17, 2025​

Case Manager_FT-Perm

Responsive, compassionate services for children, youth, and families to build&nbsp;&nbsp;better and more hopeful futures.&nbsp;&nbsp;Job Posting # 25-19&nbsp;&nbsp;BSW/MSW Counsellor (1.0 FTE)&nbsp;About Keystone:&nbsp;Keystone Child, Youth &amp; Family Services is a dynamic, not-for-profit organization and the designated Lead Agency for Children’s Mental Health in Grey and Bruce Counties. Since 1974, we have been dedicated to supporting children, youth, and families by delivering compassionate, responsive mental health services.&nbsp;At Keystone, we provide a full continuum of services, including counseling, prevention and well-being programs, short-term live-in treatment, crisis stabilization, youth justice services, and special needs programming. Our focus on coordinated access ensures that every child and youth aged 0-17 receives tailored, multi-disciplinary care to meet their unique needs.&nbsp;Purpose of the Role:&nbsp;&nbsp;The BSW or MSW (or an equivalent degree) Counsellor must develop and implement treatment plans based on a comprehensive assessment process and provide therapeutic clinical mental health services to children, youth (ages birth to 18), and their families.&nbsp;Successful candidates will value partnerships, innovation, and creativity, and have a strong willingness to collaborate within a team.&nbsp; Counsellors will also be expected to work evenings and weekends as required.&nbsp;General Accountability:&nbsp;The Counsellor provides a wide range of services including screening, assessment, therapy/counselling, casework, group work, advocacy, consultation, education, and/or community organizing to individuals and families within Grey and Bruce counties.&nbsp; Services are delivered in alignment with the philosophy, frameworks of Keystone Child, Youth &amp; Family Services.&nbsp;Key Responsibilities:&nbsp;Screening, Assessment/Problem Identification&nbsp;<ul><li>Screen perspective clients to determine the appropriateness for services and urgency of their needs.&nbsp;</li><li>Collect information about the client’s past and current functioning.&nbsp;</li><li>Make direct observations to inform assessments.&nbsp;</li><li>Integrate gathered facts and observations to develop a working hypothesis that identifies client needs, guiding the appropriate management and intervention (treatment).&nbsp;</li></ul>Treatment&nbsp;<ul><li>Develop a treatment plan once a working hypothesis about the client has been established.&nbsp;</li><li>Treatment plans will be goal-oriented and based on well-established theories of biological, psychological, and social development.&nbsp;</li><li>Treatment may involve individual, group, family therapy, or psycho-educational workshops utilizing evidence-based therapies. Treatment durations will vary according to the needs of the client.&nbsp;</li></ul>Community Consultation and Education&nbsp;<ul><li>Provide consultation and educational services, which may be case, program, or educational-centered.&nbsp;</li><li>Case Management and Clinical Recordings&nbsp;</li><li>Complete clinical documentation in accordance with Keystone’s Clinical Records Policy.&nbsp;</li><li>Be responsible for case management, which includes community case consultations, service coordination, and access to both internal Keystone services and external community resources.&nbsp;</li><li>Handle other case management duties as needed, depending on each case.&nbsp; &nbsp;</li></ul>Supervision:&nbsp;<ul><li>The supervision process will include elements of feedback, accountability, evaluation and training. Meetings occur at least monthly and more frequently as needed. Performance reviews and coaching&nbsp;</li><li>The staff are expected to be prepared for these meetings and be an active participant in the process.&nbsp;</li></ul>Other Duties:&nbsp;The staff will be expected on occasion to become involved in activities not otherwise included in this job description. These activities include:&nbsp;<ul><li>Agency Committee membership&nbsp;</li><li>Staff meetings&nbsp;</li><li>Professional development&nbsp;</li><li>Travel to offsite meetings and training events&nbsp;</li></ul>Qualifications: &nbsp;<ul><li>Master’s degree in social work (MSW) or /Bachelor’s in social work (BSW), or an equivalent degree.&nbsp;</li><li>Licensing Requirement&nbsp;</li><li>College registration with OCSWSSW or CPRO required.&nbsp;</li><li>Clinical experience working with high-risk children, youth and their families in a voluntary setting required.&nbsp;&nbsp;</li><li>Highly developed psychosocial assessment skills&nbsp;</li><li>Proficiency with computer applications.&nbsp;</li><li>Current criminal vulnerable sectors check&nbsp;</li><li>Valid driver’s license and reliable transportation, with valid automobile insurance that covers a minimum of $2,000,000.00 liability for travel between locations.&nbsp;</li></ul>Personal Attributes:&nbsp;&nbsp;<ul><li>Proven excellent written and verbal communication.&nbsp;</li><li>Strong interpersonal skills with the ability to work collaboratively within a multidisciplinary team.&nbsp;</li><li>Demonstrated problem-solving and consultation skills.&nbsp;</li><li>Maintains confidentiality and adheres to privacy legislation and professional standards&nbsp;</li><li>Demonstrates initiative, adaptability, and sound problem-solving in dynamic environments&nbsp;</li><li>Committed to continuous learning and professional development&nbsp;</li><li>Reliable, trustworthy, and positive in approach, with perseverance in supporting children, youth, and families&nbsp;</li><li>Demonstrate and carry out their duties within the Framework, Philosophy and Values of Keystone Child, Youth and Family Services.&nbsp;</li><li>Committed to equity, inclusion, and culturally responsive care.&nbsp;</li><li>Ability to work flexible hours, including evenings and weekends&nbsp;</li></ul>Additional Information:&nbsp;&nbsp;Location: Home Base Owen Sound with flexibility to travel as needed&nbsp;, hybrid scheduleHours of Work: 35 hours per week.&nbsp; Flexible hours, including evenings and weekends&nbsp;&nbsp;Salary Range: between $34.59 and $46.02 per hour.&nbsp;Apply in writing: Cover Letter and Resume with Job ID Number and Title in the Subject Line <a href="mailto:KeyHR@keystonebrucegrey.com" target="_blank">KeyHR@keystonebrucegrey.com</a>&nbsp;

Keystone Child, Youth and Family Services

BSW/MSW Counsellor (Hybrid)

​DATE:&nbsp;October 2, 2025​&nbsp; LOCATION:&nbsp; Aurora, ON – BSS Mobile Team&nbsp; COMPENSATION: $55,239 -&nbsp;67,560 annually prorated&nbsp; LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.To help fulfill its mission, LOFT is hiring a Full-time Permanent Case Manager, Psychogeriatric.Job Summary&nbsp;As a Case Manager, Psychogeriatric you will be part of a Mobile Support Team that provides direct care, education and support to older adults and their care partners, who are demonstrating responsive behaviors that may be associated with various types of dementia, mental health, substance use or other neurological conditions living within the community within a specified geographical boundary. You will complete a comprehensive behavioral assessment and an evidence-based Behavioral Support Plan. You will assist in the creation and coordination of a support network through establishing linkages with other community agencies and practitioners to coordinate care for the clients. In addition, you will provide&nbsp;direct service to support the client, family members and/or care-givers to mitigate escalating responsive behaviors. You will also liaise, collaborate and communicate with all members of the Behavioral Support Services team and other partners within the circle of care.&nbsp; The Behavioural Support Services - Mobile Support Team provides direct care, education and support to older adults and their care partners, who are demonstrating responsive behaviours/personal expressions that may be associated with various types of dementia, mental health, substance use or other neurological conditions living within the community within North Toronto, York Region and South Simcoe. The team completes a comprehensive behaviour support assessment and creates a person-centered Behavioural Support Plan. Transition support is provided to those individuals who a transitioning to another care destination or to another care team. Serving over 900 individuals per year, the Behaviour Support Service Mobile Support Team delivers service in the individuals own home and community.&nbsp; What You Will Do<ul><li>Development and implementation of a Behavioural Support Plan tailored to the needs of the person served designed to improve quality of life and assist in the mitigation of responsive behaviours.&nbsp; Identify and refer to resources specific to those needs and issues;</li><li>Act as a liaison and advocate for the person served among those involved with the individual’s care including family, other care-givers, medical and other multi-disciplinary providers;</li><li>Complete Behaviour Support Assessment (P.I.E.C.E.S. format) and provide timely and accurate record keeping and reports as required;</li><li>Provide&nbsp;support, on-going training and&nbsp;consultation to colleagues, family members and/or other care-givers to assist in mitigating escalating responsive behaviours;</li><li>Provide supportive counselling or referral and linkages to health care, programs or service providers;</li><li>Provide crisis management/intervention and assist in the development of crisis plans for persons served;</li><li>Develop respectful and trusting relationships with persons served using Recovery and Psychosocial Rehabilitation principles;</li><li>Maintain strict confidentiality and follow all other required policies and procedures;</li><li>Consistently interact with persons served, staff, family members, other community agencies and partners in a professional manner that reflects favourably on the organization and the Behavioural Supports Ontario Project;</li><li>Effectively participate as a member of the Mobile Support Team; attend staff/team meetings,&nbsp; care conferences for the person served, other multi-disciplinary meetings, committee meetings etc as required;</li><li>Attend and actively participate in all required training;</li><li>Liaise, collaborate and coordinate with other professionals, service providers and partners within the Behavioural Support Services;</li><li>Complete other duties, from time to time, as assigned by the Program Manager.</li></ul>What You Bring&nbsp;Must Haves<ul><li>Completion of&nbsp;a diploma/degree in Social Services/Human Services or equivalent;</li><li>Minimum three years related experience in providing support to vulnerable seniors and older adults with responsive behaviours related to mental illness, addictions, dementia or other neurological conditions;</li><li>An understanding of harm reduction, recovery and psychosocial rehabilitation principles, the therapeutic relationship, and an ability to come to an agreement with persons served on goals/priorities;</li><li>Crisis intervention skills, with well-developed problem solving abilities and interpersonal skills;</li><li>Training/knowledge of P.I.E.C.E.S., U-First approaches or willingness to receive training;</li><li>Ability to collaborate effectively with other members of inter-professional care teams, persons served, family members and community team members;</li><li>Good oral and written communication skills and computer literacy, including MS Word and Excel;</li><li>Counselling and responding skills;</li><li>Creativity and flexibility to approaches;</li><li>Knowledge of community resources and supports;</li><li>Ability to work effectively as part of a team and interact with workers from a variety of agencies;</li><li>Strong assessment skills;</li><li>Understanding of cultural competency and framework</li><li>Valid drivers’ license and access to own vehicle is required;</li></ul>Nice-to- Haves<ul><li>Physically able to perform demanding body mechanics (i.e., lifting, transferring, etc.)</li><li>Demonstrated effectiveness working with minimal supervision with proven reliability and trustworthiness</li><li>Ability to communicate in a different language, an asset.</li></ul>Work Environment:<ul><li>Staff will be required to work in client’s own homes and may therefore be exposed to secondhand smoke.</li><li>Occasional evening and weekend hours may be required. Frequent travel will be required using own vehicle.</li></ul>What We Offer<ul><li>A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability</li><li>Defined Benefits Pensions Plan</li><li>24/7 Employee Assistance Program</li><li>E-learning program available all year round</li><li>Starting vacation time above minimum standard,</li><li>Additional paid personal and paid sick days</li><li>Professional development budget available to help you nurture and shape your career</li><li>Corporate Gym membership rate with GoodLife Fitness</li><li>Access to Perkopolis, a comprehensive corporate discount program</li><li>Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion</li><li>Tuition reimbursement program</li><li>Maternity-leave and Parental leave top up program</li></ul>Our Commitment to Diversity and Inclusion&nbsp;LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.&nbsp; Note: A satisfactory vulnerable sector check (VSC) is also required.&nbsp; CLOSING DATE:&nbsp;October 16, 2025​

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