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The Ontario Association of Residents’ Councils (OARC) is a non-profit organization formed nearly 45 years ago to strengthen the voice of residents living in Ontario’s long-term care homes through their respective Residents’ Councils.Our mission is to empower long-term care residents to understand their rights and share their lived experiences. Our vision is that every resident shapes the place they call home. OARC is the only provincial association with a mandate to support and empower residents and their Councils, and to educate others about resident experiences and the issues that affect them.Position SummaryThis role is well-suited for a person-centred individual who brings energy and enthusiasm to their work, has long-term care experience, enjoys building meaningful relationships, and thrives in collaborative environments. As the Education and Home Support Regional Coach (EHSRC), you will support long-term care homes and Residents’ Councils in the Central Region by delivering education, coaching, and resources that promote resident engagement and leadership.Key Responsibilities<ul><li>Build and maintain relationships with long-term care homes and Residents’ Councils&nbsp;</li><li>Deliver OARC’s educational programs and workshops virtually and in person&nbsp;</li><li>Provide coaching and support to strengthen Residents’ Councils&nbsp;</li><li>Collaborate with the OARC team to develop tools and resources&nbsp;</li><li>Represent OARC at regional events and LTC partner meetings&nbsp;</li><li>Maintain accurate records and contribute to reporting and evaluation</li></ul>Qualifications and SkillsEducation &amp; Experience:&nbsp;<ul><li>Minimum of 3 years’ experience in long-term care settings&nbsp;</li><li>University degree or college diploma&nbsp;</li><li>Experience as a Residents’ Council Assistant and/or adult educator is an asset&nbsp;</li></ul>Knowledge &amp; Expertise:&nbsp;<ul><li>Familiarity with the Fixing Long-Term Care Act, 2021&nbsp;</li><li>Strong understanding of resident rights and person-centred care&nbsp;</li><li>Skilled in co-designing educational tools and responsive solutions&nbsp;</li></ul>Communication &amp; Collaboration:&nbsp;<ul><li>Exceptional written and verbal communication skills in both English and French</li><li>Confident facilitator and presenter&nbsp;</li><li>Ability to collaborate with residents, LTC licensees, educators, and sector partners&nbsp;</li></ul>Technical Proficiency:&nbsp;<ul><li>Proficient in Microsoft Office and Google Workspace &nbsp;</li><li>Experience with CRMs, databases, video conferencing, VOIP, and social media&nbsp;</li></ul>Personal Attributes:&nbsp;<ul><li>Proactive self-starter with strong time management and organizational skills&nbsp;</li><li>Flexible and adaptable; able to work independently and as part of a team&nbsp;</li><li>Experience contributing to committees or project working groups&nbsp;</li></ul>Position Requirements<ul><li>This is a remote position with frequent travel required, including overnight stays&nbsp;</li><li>The main remote workspace should be ideally situated within the Eastern Ontario municipalities of Ottawa, Parry Sound, Peterborough, Oshawa, Etc.&nbsp;</li><li>A valid Ontario driver’s license, access to a reliable vehicle, and proof of business-use insurance coverage are required for this role&nbsp;</li><li>A current criminal record check with Vulnerable Sector Screening is mandatory</li></ul>Compensation and Benefits<ul><li>Competitive compensation and benefits package&nbsp;</li><li>Comprehensive travel and home office expense reimbursement program&nbsp;</li><li>Opportunities for professional development and meaningful impact</li></ul>Equity and Inclusion StatementOARC is an equal opportunity employer and is committed to diversity in its workplace. All qualified applicants will receive consideration for employment based on skills and experience as outlined in your resume and cover letter.How to ApplyPlease submit your resume and cover letter and be sure to include “Bilingual EHSRC – East Region" in the subject line.&nbsp;Accessibility and AcknowledgmentOARC is pleased to accommodate individual needs in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) throughout the recruitment process. If you require accommodation at any time, please let us know. We thank all applicants for their interest. Only those selected for an interview will be contacted.

Ontario Association of Residents' Councils

Bilingual Education and Home Support Regional Coach (EHSRC) – Eastern Ontario

Job SummaryAre you an experienced Social Worker, Nurse or other regulated health professional who has worked in Ontario's health &amp; social care systems? &nbsp;If so, join VHA Health &amp; Home Support as a Health System Navigator (HSN) responsible for supporting seniors and adults with disabilities who live with complex health &amp; social challenges.Hours of Work: 37.5/week, generally Monday-Friday, 0830-1630Position Overview&nbsp;Whether in the community or a hospital setting, the HSN uses a holistic approach to supporting patients/clients. &nbsp; Focusing on system navigation and connections to appropriate community supports and services, the goal is to improve wellbeing, health outcomes and ultimately enhancing each person's ability to continue to live safely at home.The role requires direct service and support to clients in areas such as housing, daily living, linkages to primary care &amp; practical assistance such as completing forms &amp; applications. &nbsp; The HSN will meet with referred patients/clients in the hospital as well as in their homes.&nbsp;The HSN works independently with clients as well as with an interdisciplinary team. &nbsp;The ability to build trusting relationships &amp; understand each client's needs, while considering their preferences &amp; priorities, is a key component of this position. &nbsp;What Will You Do?In collaboration with clients and their support system, the HSN:<ul><li>assess client needs</li><li>develop, implement &amp; monitor individual care plans, identifying priorities and goals</li><li>initiates &amp; participates in case conferences as needed</li><li>coordinates &amp; facilitates linkages to relevant community-based services &amp; supports</li><li>offers a continuum of flexible interventions to guide clients in achieving their goals</li><li>assists with follow-up on referrals and/or tasks to support clients as needed</li><li>provides information, education and advocacy to promote a person's independence</li><li>develops &amp; maintains relationships with community partners </li><li>completes administrative tasks, including documentation, in accordance with established policies &amp; procedures.&nbsp;</li></ul>What will Give you the Performance Edge?<ul><li>&nbsp;excellent understanding of the impacts of the Social Determinants of Health (sdoh) on health status outcomes</li><li>Proven knowledge of community-based health &amp; social services resources within the Champlain region</li><li>Strong understanding of Ontario's healthcare and social services systems</li><li>excellent interpersonal communication, assessment and supportive counselling skills</li><li>Able to problem solve and make decisions in a fast paced, high stress environment</li><li>Proven experience working independently and as part of a team.&nbsp;</li></ul>Qualifications - What You Must Have<ol><li>Membership, in good standing, with a professional regulatory body</li><li>Minimum 3 years' experience in a community-based setting</li><li>Written &amp; verbal fluency in both French &amp; English </li><li>Valid driver's license and regular access to a reliable vehicle</li><li>Proof of up-to-date adult immunizations</li><li>Criminal Record Check for the vulnerable sector, dated within the last 12 months.</li></ol>What Would Give you the Skills Edge?<ol><li>training &amp; experience in Motivational Interviewing techniques</li><li>ASIST and Non-Violent Crisis Intervention training</li><li>Experience with provincial IntrRAI &nbsp;assessment tools</li><li>Experience with GoldCare &amp;/or Medi-Tech database. &nbsp;</li></ol>What do We Offer?An attractive comprehensive compensation package that includes:<ul><li>Paid time off</li><li>Paid parking while onsite at the VHA office</li><li>Extended Health Care benefits + Dental Care + EAP</li><li>Matched RRSP; once eligible, participation in our multi-employer Defined Benefit Pension Plan</li><li>An inclusive workplace that is respectful of work-life balance.</li></ul>Who is VHA (Ottawa)?VHA Health &amp; Home Support is a not-for-profit, charitable organization that is committed to promoting personal well-being with cost-effective, high quality community-based health care services. Serving Ottawa since 1955, we are dedicated to our community, and determined to help people affected by health and social challenges enjoy the dignity and independence of living their active life. &nbsp;VHA is ‘Accredited with Exemplary Standing’ by Accreditation Canada, and is a preferred provider of attendant/personal support services of Ontario Health East.VHA works in partnership with local health and social service organizations to ensure our clients get the right service to help them remain independent, within their community.VHA Ottawa is NOT related to VHA Home HealthCare in Toronto.&nbsp;

VHA Health & Home Support

Health System Navigator (Eng/Fr bilingual)

Coordinator, Downtown Services and Drop In 


Location: Ottawa, Ontario 

Reports to: Assistant Director, Community Services 

Employment Status: Full-time Permanent 

Bargaining Unit Status: Included 

Annual Salary: $74,838.40 - $88,545.60 

Language requirements: English is essential; French is essential 

Bona Fide occupational requirement (BFOR): N/A 

Reference Number: 25-108 

Closing Date: September 30, 2025 

Vacancy: Yes 

Posting Stage: Internal 


Job Summary: 

Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most 

comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health 

services, employment programs, emergency shelter, community, health and housing services, and justice 

programs to youth in the Ottawa area, serving between 2,500 and 3,000 at-risk individuals aged 12+ and 

their families every month. YSB employs 400 caring professionals in a unionized environment in over 21 

locations across Ottawa. 

Under the general supervision of the Director and with the immediate guidance of the Assistant Director, 

the Coordinator is responsible for the overall functioning and operation of the Downtown Services and 

Drop-In programs in accordance with the policies and procedures established by the Youth Services 

Bureau. 


Principal Duties: 


Staff &amp; Program Related: 

 • Support the effective recruitment, supervision, evaluation and training of unit staff and student 

placements as assigned 

 • Oversee and ensure the smooth day to day operations of the unit including the delegation of and 

coordination of essential daily activities 

 • Ensure timely preparation of staff schedules 

 • Facilitate unit staff meetings to assess program and client needs and outcomes 

 • Support Youth Engagement staff to effectively work with youth teams to achieve work plan 

outcomes 

 • Help to continue the development of effective peer supporter/adult staff working relationships, 

processes and procedures 

 • Continue to develop by-youth-for-youth programming at the drop-in 

 • Assist with the continued integration of on-site service partners (Health clinic staff; school staff; 

Wabano case management) with drop-in services 

 • Assign work to staff as appropriate 

 • Liaise with other services within Youth Services Bureau 

and within the community and participate in meetings as required 

 • Contribute to program evaluation &amp; service development including the identification of trends 

with program area 

 • Contribute to Quality Assurance activities and reports and participate in research activities as 

required. 

 • In conjunction with Director, work with Program Funders on program related activities 

 • Regularly scheduled or periodical on call services are required 

 • Ensure compliance with Agency policies and procedures, program policies, collective agreement 

and relevant legislation. 

 • Ensure safe working practices are followed and established by the Youth Services Bureau and 

the program 

 • Coordinate all assigned project activities 

 Clinical/Client 

 • Oversee and participate in admission/discharge planning as required 


 • Oversee Imminent Risk assessments and ensure proper safety plans and follow up plans are in 

place 

 • Provide direct services to clients as required 

 • Oversee planning of program defined celebrations and/or special events 

 • Oversee access and referrals to appropriate services within Youth Services Bureau and 

or Community 

 Central Services/ Administration: 

 • Ensure all administrative tasks are completed on time and in accordance with unit &amp; Youth 

Services Bureau policies, including preparation of schedules, shift summaries, discrepancy 

reports, submission of payroll, approvals of time off requests and data entry 

 • Prepare reports &amp; statistical report documentation or other reports as required by director or 

program funders 

 • Ensure electronic files maintained and current within established guidelines 

 • Support the administration of budget &amp; be accountable for spending 

 • Prepare for licensing and accreditation as required 

 • Maintain inventory supplies 


 Job Specifications/Qualifications: 

(The qualifications are appended to the job description and are not intended to be part of the job 

description) 

 • Diploma or degree in Social Work or relevant field 

 • Minimum 5 years’ experience in a related setting 

 • Minimum 2 years’ experience in a supervisory role 

 • Must have knowledge of drop-in-services and Housing First for Youth 

 • Proven organizational and administrative skills. 

 • Strong written and verbal communication skills. 

 • Demonstrated decision making and problem solving skills. 

 • Experience creating and delivering presentations 

 • Experience working with budgets 


 • Knowledge of ministries, guidelines, legislations, regulations and requirements 

 • Knowledge of Youth Services Bureau Programs and Activities as well as Policies and Procedures 

 • Knowledge of Community partnerships and available services 

 • Computer skills 

 • Experience working in a non-profit environment 

 • Knowledge of mental health issues in adolescents 

 • Experience in behavioural issues 

 • Knowledge of various therapeutic approaches as well as intervention strategies and techniques 

 • Availability to work flexible hours and assume on call responsibilities as required 

 • Oral and written fluency in English &amp; French is essential 

Additional Qualifications: 

 • Successful applicants will be required to provide a clear Criminal Record Check, Vulnerable 

Sector Check or Broad Police check obtained within the past six (6) months, as a condition of 

employment with YSB. 

 • To confirm language proficiency required for this position, successful candidates may be 

requested to undergo an oral and written assessment conducted by a third-party provider, 

arranged by YSB. Candidates must meet the minimum required linguistic profile before their 

employment start date. Formal education may be considered as sufficient demonstration of 

language proficiency, but is subject to review. 

 Disclaimer: 

This job description indicates the general nature and level of work expected of the incumbent. It is not 

designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of 

the incumbent. Incumbent may be asked to perform other duties as required. 


What we offer: 

 • An opportunity to join a vibrant team and be part of truly meaningful and rewarding work; 

 • 15 days of annual vacation + 1 personal day; 

 • 100% YSB-paid group health benefits; 

 • Pension plan from Day 1; 

 • A team where you get to be yourself everyday and where you have the freedom to innovate. 


Join us! 

If you think this vacancy is a good fit, we would love to hear from you. Please visit the career section of 

our website to submit your resume and one-page cover letter. Don’t just tell us what we want to hear, 

tell us your story and why you would make a great addition to our team. 


We know applying to a job takes time and thank all candidates for their interest. While we are not able 

to get back to every candidate, we will ensure shortlisted applicants are aware of their status and will do 

our best to provide feedback if that can be helpful. Please be advised that although ADP has embedded 

AI functions YSB does not use this AI function to make hiring decisions. All recruitment decisions 

including the screening of applications are made by our hiring team, who review each application with 

care and consideration. We value the individuality and potential of each applicant and strive to create an 

inclusive hiring experience. If you have any questions about our recruitment practices, we encourage you 

to reach out to our Talent Acquisition Coordinator. 


At YSB, we are committed to building a workforce that reflects the diversity of our community. We 

encourage applications from Indigenous peoples, racialized people, people with disabilities, people from 

the LGBTQ community and/or people with intersectional identities. Accommodation will be made 

available for applicants with a disability throughout the hiring process, kindly make your needs known in 

advance. 


All interested candidates are encouraged to apply. In the event a qualified candidate is not found, 

candidates that do not meet the qualifications indicated on the posting may be considered. Qualified 

candidates may be contacted at any time throughout the application window, upon the closing date. 


Résumé du poste : 

Sous la supervision générale du directeur et sous la supervision directe du directeur adjoint, le 

coordonnateur ou la coordonnatrice est responsable du fonctionnement général des services du centre-

ville et des programmes de halte-accueil, conformément aux politiques et procédures établies par le 

Bureau des services à la jeunesse. 

Personnel et programme : 

 • Soutenir le recrutement, la supervision, l’évaluation et la formation efficaces du personnel de 

l’unité et des stagiaires, selon les besoins. 

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 • Superviser et assurer le bon fonctionnement quotidien de l’unité, y compris la délégation et la 

coordination des activités quotidiennes essentielles. 

 • Assurer la préparation ponctuelle des horaires du personnel. 

 • Animer les réunions du personnel de l’unité afin d’évaluer les besoins et les résultats du 

programme et des clients. 

 • Soutenir le personnel de mobilisation des jeunes pour qu’il travaille efficacement avec les 

équipes de jeunes afin d’atteindre les objectifs du plan de travail. 

 • Contribuer au développement continu de relations de travail, de processus et de procédures 

efficaces entre pairs aidants et personnel adulte. 

 • Poursuivre le développement de programmes par les jeunes et pour les jeunes au sein du centre 

d’accueil. 

 • Contribuer à l’intégration continue des partenaires de services sur place (personnel de la 

clinique, personnel scolaire, gestion de cas Wabano) aux services du centre d’accueil. 

 • Attribuer les tâches au personnel, selon les besoins. 

 • Assurer la liaison avec les autres services du Bureau des services à la jeunesse et de la 

communauté, et participer aux réunions, au besoin. 

 • Contribuer à l’évaluation et au développement des services, notamment en identifiant les 

tendances dans le domaine. 

 • Contribuer aux activités et aux rapports d’assurance de la qualité, et participer aux activités de 

recherche, au besoin. 

 • Collaborer avec le directeur du programme et les bailleurs de fonds sur les activités liées au 

programme. 

 • Des services sur appel réguliers ou périodiques sont requis. 

 • Veiller au respect des politiques et procédures de l’agence, des politiques du programme, de la 

convention collective et de la législation en vigueur. 

 • Veiller au respect des pratiques de travail sécuritaires et à leur mise en place par le Bureau des 

services à la jeunesse et le programme. 

 • Coordonner toutes les activités de projet assignées. 

Clinique/Client 

 • Superviser et participer à la planification des admissions et des sorties, selon les besoins. 

 • Superviser les évaluations des risques imminents et s’assurer que des plans de sécurité et de 

suivi appropriés sont en place. 


 • Fournir des services directs aux clients, selon les besoins. 

 • Superviser la planification des célébrations et des événements spéciaux définis par le 

programme. 

 • Superviser l’accès et l’orientation vers les services appropriés au sein du Bureau des services à la 

jeunesse et de la communauté. 

 Services centraux/Administration : 

 • S’assurer que toutes les tâches administratives sont effectuées dans les délais et conformément 

aux politiques de l’unité et du Bureau des services à la jeunesse, y compris la préparation des 

horaires, les résumés des quarts de travail, les rapports d’anomalies, la soumission des paies, 

l’approbation des demandes de congés et la saisie des données. 

 • Préparer les rapports statistiques ou autres rapports requis par le directeur ou les bailleurs de 

fonds du programme. 

 • S’assurer que les fichiers électroniques sont tenus à jour et conformes aux directives établies. 

 • Soutenir la gestion du budget et être responsable des dépenses. 

 • Préparer les demandes de licences et d’agrément, le cas échéant. 

 • Tenir à jour l’inventaire de fournitures. 

Description du poste/Qualifications : 

(Les qualifications sont annexées à la description du poste et ne sont pas destinées à en faire partie.) 

 • Diplôme en travail social ou dans un domaine connexe 

 • Minimum de cinq ans d’expérience dans un milieu connexe 

 • Minimum de deux ans d’expérience dans un rôle de supervision 

 • Connaissance des services d’accueil et du programme Logement d’abord pour les jeunes 

 • Compétences organisationnelles et administratives avérées 

 • Excellentes compétences en communication écrite et orale 

 • Compétences avérées en prise de décision et en résolution de problèmes 

 • Expérience en création et en présentation de présentations 

 • Expérience en gestion budgétaire 

 • Connaissance des ministères, des lignes directrices, des lois, des règlements et des exigences 

 • Connaissance des programmes et activités du Bureau des services à la jeunesse, ainsi que des 

politiques et procédures 


 • Connaissance des partenariats communautaires et des services offerts 

 • Compétences informatiques 

 • Expérience de travail dans un milieu à but non lucratif 

 • Connaissance des problèmes de santé mentale chez les adolescents 

 • Expérience des problèmes de comportement 

 • Connaissance de diverses approches thérapeutiques ainsi que des stratégies et techniques 

d’intervention 

 • Disponibilité à travailler selon un horaire flexible et à assumer des responsabilités sur appel, au 

besoin 

 • La maîtrise de l’anglais et du français, à l’oral comme à l’écrit, est essentielle

Youth Services Bureau Of Ottawa

Bilingual Coordinator, Downtown Services and Drop In

Ottawa Salus Corporation

Housing Coordinator / Cordonnateur de Logement

4 Case Management Jobs in Ottawa, ON, Canada