field_remote_option

field_job_employment_type

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

2025 

 
A PROUD MEMBER AGENCY OF BIG BROTHERS BIG SISTERS CANADA 

JOB POSTING 
 

1:1 Mentoring Coordinator - Job Posting 
13-Month Contract 


Mission, Vision and Core Values 
Our Mission is to enable life-changing mentoring relationships to ignite the power and potential of young 
people. 
Our Vision is that all young people realize their full potential 
Our Core Values are: 

 • We Champion Potential 
 • Every Connection Counts 
 • Showing Up Matters 

 
Big Sisters of BC Lower Mainland (<a href="http://www.bigsisters.bc.ca" target="_blank">www.bigsisters.bc.ca</a>) is a non-profit society and proud member agency of Big 
Brothers Big Sisters of Canada Federation. We are committed to enhancing the confidence, self-esteem, and 
well-being of female, female-identifying, non-binary, gender fluid, transgender, and Two Spirit youth. Big Sisters 
of BC Lower Mainland is a leader in mentoring youth and providing ongoing support through a variety of 
engaging programs. Our organization is committed to diversity and inclusion and we encourage applications 
from those who identify as Indigenous, a person of colour, 2SLGBTQIA+, a person with a disability, or member of 
another community that experiences additional barriers. Join us and make a positive difference in the lives of 
others in the community. 
 
Why it’s great to work with us: 
Big Sisters is a friendly, inclusive and committed team. For this 13-month full-time contract position, we’re 
offering fifteen vacation days as well as fifteen wellbeing days. We our employees provide a generous health 
care and extended benefits package, including prescription drugs and dental plan. We also provide our 
employees with a professional development allocation and various learning opportunities. Ignite your full 
potential with Big Sisters! 
 

Is this you? 
You are an energetic, responsible, and positive person with a strong commitment to our mission. You are 
passionate about mentoring girls, non-binary youth, and transgender youth who are looking for support from an 
additional caring and trusted adult in their lives. You take pride in building strong client relationships and 
supporting each match so they can work towards helping the Mentee achieve their goals and boost their self-

<a href="http://www.bigsisters.bc.ca/" target="_blank">http://www.bigsisters.bc.ca/</a>

2025 

esteem. You have strong case management skills and understand the importance of ensuring safe and healthy 
mentoring relationships between volunteer mentors and our Mentees (ages 7-17). 
 
Position Summary: 
The Mentoring Coordinator initiates, facilitates, supports, and monitors the mentoring relationship between a 
youth (the “Little” or “Mentee”) in need of academic support and an adult volunteer (the “Big Sister” or 
“Mentor” ). Recruiting, interviewing, screening, training, and supporting volunteers, as well as ongoing record 
keeping via database management, are key components of this position. 
 
What you will be doing: 
Case Management 

 • Conducts intakes with potential Littles / Mentees and their parent(s) / guardian(s) – explains the 
program, prepares case histories, assesses child and family needs and strengths, refers families to 
additional programs and resources as appropriate / necessary 

 • Interviews Big Sister and Study Buddy Volunteer applicants; provides assessment on suitability for the 
program; conducts training and orientation sessions for approved volunteers; manages and documents 
volunteer correspondence 

 • In accordance with Big Brothers Big Sisters’ National Standards, maintains ongoing contact with the Big 
Sister Volunteer and Little / Mentee (and their family) to ensure a supported, successful, and culturally 
responsive &amp; appropriate match; 

 • Monitors each match with particular attention to Little / Mentee’s physical, mental, and emotional 
safety &amp; wellbeing 

 • Develops and implements appropriate match support strategies as necessary (increased levels of 
monitoring &amp; support, connections to additional resources, etc.) 

 
Database / Client Records Management 

 • Ensures client and volunteer files are accurate and up to date 
 • Documents interviews, check-ins, conversations, emails, etc. with mentoring matches and produces 

written summaries, assessments, and reports 
 • Maintains security and confidentiality of child / youth / volunteer information in accordance with 

Agency policies and FOIPPA regulations 
 
Program Operations 

 • Participates in the organization of, and offers suggestions on, agency activities, special events, 
scholarship applications, camps and workshops 

 • Works to ensure the appropriate support of program participants within the constraints of agency 
resources 

 • Participates in evaluating the effectiveness and efficiency of the program and provides suggestions to 
modify programs and procedures 

 • Participates in ongoing trainings related to child &amp; youth safety and wellbeing, JEDI implementation, 
anti-racism education, etc., as required 


2025 

Community Outreach 
 • Acts as a liaison between the Agency and youth workers at other community organizations, schools,

government ministries, municipalities, and ethno-cultural groups as requested
 • Establishes and maintains a professional network of contacts at youth-serving agencies throughout our

service area
 • Maintains a thorough knowledge of community resources to meet client needs
 • Attends and participates in community events such as volunteer recruitment fairs, sector development

events, funder events, as required

What you bring: 
Experience &amp; Education 

 • Minimum 2-year post-secondary diploma with related work experience (required) or a bachelor’s
degree in social sciences or humanities (preferred)

 • 1 - 3 years direct program delivery experience working with children and families, ideally in a not-for-
profit social services organization

 • Demonstrated knowledge of community-based programs and provincial support systems for youth &amp;
families is preferred

 • An equivalent combination of experience &amp; education will be considered, however, a minimum 2-year
diploma is mandated by our National Standards

Other Knowledge / Skills / Abilities / Training 
 • A clear criminal records check, including vulnerable sector (Big Sisters will reimburse the cost of 

obtaining a CRC if candidate does not have a recent one)
 • Computer literate, experience with databases such as Microsoft Dynamics as strong asset
 • Additional language skills are an asset
 • A valid driver’s license and access to a reliable vehicle is an asset

What we offer: 
 • An opportunity to do meaningful work and make a positive impact in the community
 • A supportive, positive and engaging work environment
 • A commitment to work/life balance for employees, including a hybrid work environment, reduced full-

time work week (35 hours), and flex time
 • Group benefits after three months
 • Generous paid time off, including up to 15 vacation days, 15 wellness days, and 3 personal days in your

first year
 • Commitment to training and development to support employee growth through our Pro-D benefit
 • An hourly salary of $26.37

This Position: 
This is a 13-month contract, full-time (35 hours/week) based in our Vancouver office located on Joyce Street 
directly across from the Joyce SkyTrain station. The role requires working five days per week, with minimum two 


2025 

days in the office. Some daytime travel, as well as occasional evening and weekend work, may be required. Flex 
time or lieu time will be provided to accommodate any additional hours. 

 
If this position sounds like you, please let us know why by submitting your resume and cover letter to 

<a href="mailto:jobs@bigsisters.bc.ca" target="_blank">jobs@bigsisters.bc.ca</a> using the subject line: 1:1 Mentoring Coordinator (Contract). 
 

Applications will be reviewed as they are received; this posting will close without notice when the position is 
filled. 


<ul>	<li>1:1 Mentoring Coordinator - Job Posting</li>
	<li>13-Month Contract</li>
	<li>Mission, Vision and Core Values</li>
	<li>Why it’s great to work with us:</li>
	<li>Big Sisters is a friendly, inclusive and committed team. For this 13-month full-time contract position, we’re offering fifteen vacation days as well as fifteen wellbeing days. We our employees provide a generous health care and extended benefits packa...</li>
	<li>Is this you?</li>
	<li>Position Summary:</li>
</ul>

Big Sisters of BC Lower Mainland

1:1 Mentoring Coordinator (Contract)

Internal/ External Job Posting 

Position: 

Program: 

Function: 

Schedule: 

Start Date:

Salary:

Reports to: 

 Team Leader (1 year contract), Home for Good (H4G) and 
Housing Unit 

 H4G Program 

 To manage the day to day operations of the Home for 
Good and Housing Units Services including staff 
scheduling, supervision and coordination of Support 
Workers/other staff/students/volunteers 

37.5 hours per week, on-call after hours as scheduled. 

 ASAP 

 To be determined

 Director of Residential Services

JOB DESCRIPTION: 

1. To liaise with community stakeholders through engagement with local groups in
the South Etobicoke area.

2. Recruit, train, hire, orient, supervise, coach and debrief Case Managers on a daily
basis.

3. Supervise students and volunteers and staff from in your related dept.
4. To ensure that all deliverables are achieved as required by our funders as per our

program Work Plans.
5. Assist with the completion of funding reports/applications, and research

initiatives as directed.
6. To maintain and submit monthly program statistics.
7. Liaise with funders and government representatives when required.
8. Complete annual staff performances including student placement evaluations;
9. Weekly and monthly tabulation and reporting of statistics internally and

externally (to funders as required) including housed and discharged client
documentation, monthly TGRIP data entry and six month reports;

10. Design and implementation of on-going follow-up services for clients after they
are housed;

11. Advocacy with landlords and other housing providers;
12. Liaison with other housing and supports agencies;


13. Development and Submission of reports, proposals and other government 
requirements as requested; 

14. Distribution of TTC fare and submissions related documentation to clients; 
15. Complete annual staff performances including student placement evaluations; 
16. Development of innovative strategies to assist ‘hard to house’ clients; 
17. Oversee case management and provide supportive counseling; 
18. Ability to resolve and de-escalate crisis situations; 
19. Conflict mediation relevant to housing maintenance 
20. Provide Senior Management Team with regular feedback about the evolution, 

program needs. 
21. Submission of Furniture Bank requests and Rental Supplement request in a 

timely manner; 
22. Daily oversight of staff attendance and DayForce entries; 
23. To maintain the confidentiality of all matters related to Human Resources. 


Administrative: 
 
1. To maintain accurate record keeping i.e. client files, statistical reports. 
2. To assist in training and supervision of students and volunteers as time allows. 
3. Assist Director with programs statistics for reporting to funder 
4. To assist in other duties as required from time to time. 
5. To participate in professional development 
6. Maintain documentation required by the H4G Program 
7. To attend and participate in staff meetings, team meetings and community 

meetings as required. 
 

Core Competencies 

ï· Accountability 

ï· Communication 

ï· Leadership 

ï· Organizational and Environmental Awareness 

ï· Planning and Organizing 

ï· Results Orientation 
 
 
 
ESSENTIAL REQUIREMENTS: 
 

1. Excellent at multi-tasking 
2. Strong conflict resolution and crisis intervention skills 
3. Knowledge about and supportive of harm reduction philosophies and practices 


4. Comprehension of the value of integrating people with lived experience into 
program development and service delivery 

5. Enthusiastic, charismatic and confident community leader who can engage 
diverse stakeholders 

6. Strong meeting facilitation skills 
7. Confident in the provision in staff/peer supervision, coordination, and training 
8. Knowledge of the correctional and criminal justice systems in Ontario. 
9. Knowledge of housing and homelessness 

 
 
QUALIFICATIONS: 
 

1. Minimum of 2 years supervisory/management experience 
2. Minimum of College Diploma or University Degree in social services. 
3. Minimum of 3 years’ experience in social services or a related field. 
4. Experience in program development and program evaluation. 
5. Some knowledge of program and process evaluation and an interest in 

research 
6. Knowledge of community reintegration barriers for formerly incarcerated 

persons, provincial court/correctional processes, housing and homelessness 
in a local context 

7. Demonstrated experience working with a diverse ethno-racial and multi-
lingual client group. 

8. Commitment to the principles of anti-racism, anti-sexism, and to challenge 
other forms of oppression. 

9. Strong verbal and written communication skills, administrative skills, and a 
willingness to work as part of a team. 

10. Recent criminal record check 
11. Expertise in the development of peer programming an asset 


 
The John Howard Society is an equal opportunity employer and a United Way anchor 
agency. Should any accommodation be required, please let us know prior to an 
interview. This position in NOT covered under the union agreement between the John 
Howard Society of Toronto and SEIU Healthcare. Please email your cover letter and 
resume to <a href="mailto:careers@jhst.ca" target="_blank">careers@jhst.ca</a>

12 Case Management Contract - Full Time Jobs