8 Call Centre / Customer Service Jobs

Volunteer Adoption Follow-up Team

Finally Home Cat Rescue – Richmond Hill, ON

Role Overview: We are a small, passionate cat rescue dedicated to saving and rehoming cats in the Greater Toronto Area. We are looking for an Adoption Follow-up Volunteer to help us contact current adopters.

To Apply: Please send a short email directly to inquiries@finally-home.ca with "Adoption Follow-up" in the subject line. Please tell us why you would be the perfect fit for this role. You may include a resume if you wish. Other relevant information can be included:

• Why are you passionate about animal rescue
• Any relevant experience (even if it’s informal)
• Why you’d like to help speak to adopters and provide the rescue feedback

This is a flexible, meaningful volunteer role, perfect for someone who is creative, organized, and passionate about making a positive difference for cats in need. We are looking for someone who is enthusiastic and is comfortable speaking over the phone.

Time Commitment

• 2–4 hours per week (very flexible). Mostly remote with occasional local coordination if desired

This Role Entails:

• Contacting recent adopters
• Providing cat care advice and problem-solving to the adopter
• Checking on the cats' general well-being
• Checking that adopters are adhering to our adoption agreement
• Providing further follow-up as required
• Reporting to the Adoption Team Leads

Skills Required:

• Enjoys talking to people about cats
• Excellent at customer relations
• Able to respect rules for contact and engagement with the public
• Team player

Qualifications & Skills:

• Cat knowledge (definite plus)
• Some basic computer skills are required
• Good written communication skills and a warm, positive tone
• Passion for animal rescue and helping cats

We Value Most:

• Reliability and follow-through
• A kind spirit
• Enthusiasm for people and animals

What You Will Gain

• The chance to directly help save cats’ lives
• Provide valuable feedback from adopters
• Flexibility to work around your schedule

This volunteer role can make a big difference in our adoption criteria, and how to support a struggling cat owner.