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What This Role Involves:The Client Care Specialist is the Credit Counselling Society's (CCS) first point of contact for the clients who call in looking for help with their finances. Bilingual fluency in both of Canada's official languages (English and French) is a requirement for this position, and given that we support our clients in a variety of languages, fluency in other languages is an asset.This role is an ambassador for the organization, building trust with clients and offering them an empathetic and calming presence during challenging circumstances.&nbsp; You will need to use active listening skills to ensure you are providing the appropriate resources and supports for a client, depending on their specific situation.&nbsp;In this role, you will use your judgment to determine how to best help the client, easing their concerns and connecting them with a Credit Counsellor when appropriate, or other resources where applicable. &nbsp;Regardless of your background, you will receive training and support to help clients with their initial questions regarding their financial situation.&nbsp;In addition to clients who call in, we receive a number of online inquiries as well.&nbsp; Part of this role will involve reaching out to clients who have asked us to contact them, to go through the intake process.&nbsp; Your role will also include fulfilling a number of administrative tasks to support their success during their relationship with CCS. Yours is an important role in the client's financial journey!What We Have To Offer:The starting salary range for this role is $39,156 - $43,498, but this may fluctuate based on geography and previous education and experience.&nbsp;In addition, we offer an annual salary review process each January, so the successful candidate can expect to receive regular increases to their salary, subject to meeting established performance objectives.We are proud to qualify as a Great Place to Work! Our employees love the close-knit team environment and the commitment to work-life balance, which includes a 35 hour work week and generous time off provisions!&nbsp; It’s important to us that every member of our team feels safe, supported, and respected at work.&nbsp;In addition, we are all rewarded by the meaningful work we do, and the opportunity to make a difference in the lives of our clients each day.&nbsp; Our team has the opportunity to work remotely on a hybrid basis, but even though we aren’t in the same office, we have chat groups and activities supported by our Culture Club, to offer our team the chance to develop relationships and have some fun at work too!In addition to a great workplace culture, our employee experience and compensation package includes:<ul><li>A comprehensive health and wellness benefits package, including $850/year for prescription coverage, $3,150/year for a Health Spending Account, $300/year for a Wellness Spending Account, and $300/year for a myFlex benefit to be allocated between the Health and Wellness Spending accounts to best meet each employee's needs.&nbsp; (These benefits are prorated for the first year of employment.)</li><li>Long term savings program with employer matching (up to 5% in the first 5 years of employment).</li><li>Educational reimbursements (up to $2,500/year).</li><li>Three&nbsp;weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year. (Paid leave is prorated for the first year.)</li><li>Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.</li><li>Employee and family assistance program through Inkblot Therapy, offering counselling support as well as a wide variety of support resources.</li><li>The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth.</li></ul>What We Are Looking For:The successful applicant for this position will bring the following experience and attributes:<ul><li>One to two years of customer service experience required; call centre experience preferred. </li><li>Based in Eastern Time Zone, availability to work variable shifts, scheduled between 8:00 am - 6:00 pm (Eastern Time), with a Saturday shift once each month.</li><li>Professional and empathetic manner, demonstrating active listening skills, and the&nbsp;ability to connect with clients and convey information accurately.</li><li>Excellent communication &amp; interpersonal skills, demonstrating a genuine desire to work as part of a team and help people.</li><li>Fluency in French (written and spoken.)</li><li>Positive, can-do attitude and a solution-focused approach, with the ability to adapt to change and work well under pressure. Strong organizational abilities, including the ability to switch between tasks quickly and occasionally manage simultaneous conversations while ensuring attention to detail.</li></ul>Who We Are: CCS is an accredited non-profit organization that offers support to clients who are encountering financial challenges.&nbsp; Every year, we change the lives of thousands of people who are looking for help to get their life back.Our mission, should you choose to accept it:&nbsp; We Help.&nbsp; We Educate.&nbsp; We Give Hope.&nbsp;CCS is committed to the ongoing development of a safer, respectful and equitable space for employees, clients and stakeholders of all backgrounds, identities, and abilities.&nbsp; Please see our Commitment to Equity, Diversity, and Inclusion for more details.Work Environment:This is a full time, predominate-remote position (within Canada). Periodic in-person meetings or events&nbsp;may be required, with advance notice. We foster strong team connections through online chat groups and culture-building activities.How to Apply:If this opportunity sounds like a good fit, we would love to hear from you! Please send in your resume and a cover letter, explaining your interest in the role and what you would bring to it.We understand that candidates may use generative AI tools (e.g., ChatGPT) to review their application documents, but we ask you to craft your documents and open-text responses personally so we can get to know you better!&nbsp; We reserve the right not to proceed with applications from candidates who submit AI-generated text, or who otherwise use AI tools to support their responses in an interview process.&nbsp;We are an equal opportunity employer and encourage applications from members of groups that have been marginalized on the grounds included in the Human Rights Codes of Canada and the provinces we serve, including: status as a First Nation, Métis, Inuit, or Indigenous person, race, country of origin, disability, sex, sexual orientation, gender identity or expression, political belief, religion, marital or family status, age, and/or social standing.Applications from all qualified individuals are welcome, and successful candidates must be eligible to work in Canada.&nbsp;Due to the volume of applications received, we will only reach out to candidates who are shortlisted for further consideration.&nbsp; Thank you for your interest!

Credit Counselling Society

Client Care Specialist (Bilingual - French) - Remote

Position SummaryReporting to the Manager of Employment and Settlement Services, the Customer Service, Resource and Information Representative is the first point of contact for all community members and stakeholders seeking services for employment and career development. The Customer Service, Resource and Information Representative is responsible for providing excellent customer service in a professional, responsive and welcoming manner, directing client to relevant Employment Centre services.&nbsp; Duties and Responsibilities&nbsp;Customer Service Support:<ul><li>Welcome all customers in a courteous and efficient manner, providing excellent customer service.&nbsp;</li><li>Serve as the primary contact to assess customer needs.&nbsp;</li><li>Refer clients and book appointments with Employment and Settlement Services team in a timely and efficient manner.&nbsp;&nbsp;</li><li>Respond to Service System Managers referrals within 24 hours.&nbsp;&nbsp;</li><li>Provide information about services across the department.&nbsp;&nbsp;</li><li>Work collaboratively with the Employment and Settlement Services staff to support job and career fairs.&nbsp;&nbsp;</li><li>Facilitate a welcoming environment and enhance efficiency in managing client flow at the reception centre&nbsp;</li><li>Support and refer self-directed clients and community members to relevant services.&nbsp;&nbsp;</li><li>Perform efficiently to meet Key Performance Indicators established by management in alignment with Service System Managers’ (SSM) IES framework.&nbsp;</li><li>Respond to all enquiries regarding Employment Services and direct enquiries to appropriate resource.&nbsp;</li><li>Support to create and distribute weekly/monthly calendars and publicize workshops in the community and among other service providers.&nbsp;</li></ul>Organizational Responsibilities:&nbsp;<ul><li>Work collaboratively with the Centre services delivery team, manager and other Dixon Hall staff and volunteers.&nbsp;</li><li>Actively participate in department and agency meetings and events.&nbsp;</li><li>Meet regularly with manager to discuss individual, team and employment services effectiveness.&nbsp;</li></ul>Administration and Reporting:<ul><li>Adhere to agency and program policies and procedures.&nbsp;</li><li>Backfill tasks in the Dixon Hall Employment Services Centre as needed.&nbsp;</li><li>Obtain, report, and maintain data of key statistics including customer service data, workshop evaluations, etc.&nbsp;</li><li>Provide monthly updates on client testimonials to highlight service impact.&nbsp;</li><li>Required to meet program and funding quotas &nbsp;</li><li>Actively participate in department and agency meetings and events.&nbsp;</li><li>Collect documentation for evidence-based reporting on retention outcomes.&nbsp;</li><li>Experience using various client management systems (CRM) and related tools to book appointments, record follow-ups, search for client records, and generate reports as needed.&nbsp;</li><li>Other duties as required&nbsp;</li></ul>Qualifications<ul><li>Post-secondary degree or diploma in adult education, human resources or related discipline.&nbsp; Demonstrated planning and organizational skills with the ability to manage multiple tasks.&nbsp;</li><li>Computer literacy utilizing MS Office applications with proficiency in word processing, spreadsheet, database and presentation software applications.&nbsp;</li><li>Knowledge of and demonstrated ability in employment services core competencies including customer service, communications, teamwork, initiative, accountability, and flexibility/adaptability.&nbsp;</li><li>Strong conflict resolution and negotiation skills.&nbsp;</li><li>Strong written and verbal English language skills; fluency in additional languages, relevant to the communities of service, will be considered an asset.&nbsp;</li><li>Strong interpersonal, employment coaching, negotiation, mediation, interviewing and presentation skills.&nbsp;</li><li>Ability to compile statistical data and reports for the purpose of program evaluation.&nbsp;</li><li>Knowledge of the challenges facing individuals with significant barriers to entering the labour market an asset.&nbsp;</li><li>Ability to work outside regular business hours as required.&nbsp;</li><li>Must be qualified to work in Canada legally for the employer.&nbsp;</li><li>Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency.&nbsp;</li></ul>Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team of any accommodations you may require during the interview process.To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.&nbsp;

2 Call Centre / Customer Service Full Time Jobs