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STATEMENT OF PURPOSE:The Knowledge Management and Quality Assurance Lead fosters a culture of continuous quality improvement to ensure excellent tenant services. This role advises leadership and staff, provides expertise in organizational performance, business intelligence, and analytics, and prepares internal and external reports. The Lead develops and implements metrics that align with the organization’s mission and strategic goals and serves as the primary contact for tenant complaints, supporting management in enhancing the customer experience.This position also leads knowledge management practices to capture, organize, share, and apply both tacit and explicit knowledge. It promotes a collaborative, knowledge-sharing environment and helps establish systems to document best practices and lessons learned related to Neighbours operations and services.Reporting to the Chief Services Officer, the Lead analyzes service data, configures TREAT, generates reports from systems such as Yardi and TREAT, monitors performance metrics, and supports quality improvement projects. This role contributes to the Board’s Quality Committee and collaborates with managers to collect, interpret, and report data that drive positive service outcomes.2.&nbsp;&nbsp;&nbsp;&nbsp;POSITION RESPONSIBILITIES&nbsp;OPERATIONAL RESPONSIBILITIES1)&nbsp;&nbsp;&nbsp; User Consultancy &amp; Data Support:<ul><li>Build positive, productive and collaborative relationships within the organization, across the programs and with stakeholders.</li><li>Create and implement policies on what and how data is used for reporting, including who has access to the data and ensure privacy legislation is followed.</li><li>Ensure an understanding of the importance and impact of data presented by developing a deep understanding of program processes and expected outcomes.</li><li>Help assess project and program outcomes and ensure interpretation of data is accurate.</li><li>Act as a consultant to ensure that various strategic issues and priorities are critically examined and that the planning activities are grounded in sound and reliable evidence.</li><li>Ensure data stewardship by maintaining data integrity, documenting for accurate interpretation, and establishing review and approval processes for appropriate use.</li><li>Identify needs and opportunities to build capacity for Quality Improvement (QI) in the organization.</li><li>Support the Executive Team in identifying, monitoring, and reporting key performance indicators.</li><li>Work with management to develop, define, measure, and analyze key performance indicators and operational metrics to deliver insights into strategic and operational performance.</li><li>Lead the design, development, and deployment of decision support tools and surveys, integrating automated solutions to improve data collection, quality, and efficiency.</li><li>Conduct external research in relevant community sectors; identify indicators that would improve the establishment of organizational benchmarks and assessment of organizational performance.</li><li>Maximize the functionalities of information management systems in tracking and improving performance and efficiencies.</li><li>Represent the organization at appropriate forums within the sector related to quality improvement, performance analysis, and performance management.</li><li>Analyze data, identify trends, prepare performance reports, and support management in interpreting and communicating results; create custom reports as needed.</li><li>Lead efforts to monitor and evaluate project interventions, document results and provide feedback to stakeholders to guide decision-making.</li><li>Act as a resource for management for capturing and understanding the needs of tenants and participants and engaging them appropriately in improvement initiatives.</li><li>Monitor the external environment to stay current in relation to legislation, regulations, and policies with the potential to impact the quality and safety of tenants.</li></ul>2)&nbsp;&nbsp;&nbsp; Performance Analytics &amp; Reporting<ul><li>Analyze data, identify trends, prepare performance reports, and support management in interpreting and communicating results; create custom reports as needed.</li><li>Prepare and assist in the submission of statistical and performance reports to the Ministry of Health, Ontario Health, City of Toronto and other funders or donors.</li><li>Ensure compliance with grant and funder monitoring and evaluation requirements and complete reporting based on indicators.</li><li>Produce regular and/or ad hoc reports and present to the CEO, the Board of directors, donors, management, staff, and tenants when needed.</li><li>Prepare technical progress reports and contribute to other project reports such as annual work plans and case studies as required.</li></ul>3)&nbsp;&nbsp;&nbsp; Data Warehousing &amp; Infrastructure Development<ul><li>Lead the design and enhancement of data infrastructure to support collection, storage, reporting, and analysis across tenant engagement, support services, property, and back-office functions.</li><li>Develops models and projections to support strategic planning.</li><li>Develops data models, data definitions and reporting methodologies.</li><li>Ensures the team acquires, develops and maintains knowledge of best practices and tools needed for data acquisition, transformation, maintenance, and analysis,</li></ul>4)&nbsp;&nbsp;&nbsp; Knowledge Management<ul><li>Design, build, implement, and maintain a knowledge management framework that provides end-users access to the organization's intellectual capital.</li><li>Construct access paths to information (e.g., link pages) to facilitate access by end-users.</li><li>Develop an understanding of the needs and requirements of information end-users.</li><li>Monitor and report on the usage of knowledge management assets and resources.</li><li>Plan and manage the delivery of knowledge management projects.</li><li>Lead efforts to promote the organization’s use of knowledge management and information sharing.</li><li>Manage the indexing/cataloguing, storage, and access of explicit organizational knowledge (e.g., hard copy documents, digital files).</li><li>Promote knowledge sharing between information owners/users through an organization's operational processes and systems.</li><li>Provide guidance and training on quality improvement and decision support tools to other staff, as required.</li><li>Research leading practices in quality improvement and performance measurement and facilitate the spread of relevant leading practices within the organization.</li></ul>5)&nbsp;&nbsp;&nbsp; Tenant Relations and Engagement<ul><li>Responsible for being the primary point of contact for Tenant complaints and concerns.</li><li>Identify pain points in the tenant experience by processing and analyzing tenant complaints and feedback and engaging with tenants.</li><li>Support management to monitor and improve service quality and performance, streamline processes and increase efficiency in operations.</li></ul>3.&nbsp;&nbsp;&nbsp;&nbsp;COMPETENCIES<ul><li>University degree in Computer Science, Data Management, Information Management, Library Science, Data Science, Business Administration, Quality Assurance, Information Technologies, Health Administration, Public Administration, or a related field.</li><li>Minimum 3-5 years’ experience in quality improvement, performance measurement, and business analytics.</li><li>Minimum of 3 years of experience in knowledge management, information management, data governance, or a related field. Experience with open data, EDRMS, and data literacy initiatives is highly preferred. Experience in a municipal or public sector environment is also desirable.</li><li>High Proficiency in the use of web-based interfaces, data mining, data and statistical analysis methods and techniques,</li><li>Ability to conceptualize information, communicate effectively, and lead discussions about service quality and trends with different stakeholders.</li><li>Experience in visualizing data by creating graphs, charts, and plots to communicate data trends and patterns, and presenting insightful reports and dashboards.</li><li>Knowledge and experience in coaching on quality improvement tools, understanding service performance measurements and trends.</li><li>Strong knowledge of knowledge management systems, open data practices, and EDRMS.</li><li>Demonstrated experience defining system requirements and preparing specifications and architectural designs for the integration, implementation and support of data technologies into the existing network infrastructure.</li><li>Proficiency in data governance frameworks and tools.</li><li>Experience or knowledge of the data requirements for Provincial and Municipal Governments.</li><li>Progressive technical knowledge and knowledge of best practices in Information Technology service delivery such as SDLC, PMBOK, DAMA DMBOK, COBIT and ITIL</li><li>Proven leadership and problem-solving abilities</li><li>Knowledge of technologies/solutions/platforms from SharePoint Online, OpenText, Intelex, Purview, Laserfiche and others considered an asset.</li><li>Strong understanding of how business units (such as Human Resources, Finance, and Operating departments, etc.) will have different data uses and requirements.</li><li>Ability to develop and deliver training programs on data literacy and knowledge management.</li><li>Solid interpersonal skills. Advanced ability to coach and mentor staff.</li><li>Strong skills in quality improvement, project and change management; experienced in gathering user requirements, analyzing business processes, and designing solutions. Related credentials are an asset.</li><li>Excellent communication skills; able to engage diverse audiences and clearly convey vision to staff and stakeholders at all levels.</li><li>Demonstrate solid project management skills including the implementation of necessary and appropriate project governance tools within a community-based context.</li><li>Ability to handle confidential information and knowledge of privacy regulations and guidelines.</li><li>Demonstrated organizational skills along with excellent documentation and report writing ability.</li><li>Proficient competency with Microsoft Office Applications, including Excel, Outlook, Word, and PowerPoint.</li></ul>Special Requirements:<ul><li>As a condition of employment, a successful police record check is required.</li></ul>Salary Range:<ul><li>$69,000.00 - $76,000.00</li></ul>For the full job description, visit our website Careers - Neighbours and apply with a resume and cover letter on or before January 12, 2026.

Houselink and Mainstay Community Housing

Neighbours Community Homes

Knowledge Management & Quality Assurance Lead

General Office Volunteer - High Intensity (remote) Organization: Right to Live Canada Right to Live Canada | 30+ hrs/week | Volunteer Position------ The Mission Canada is currently facing a human rights crisis of international consequence: poverty-driven disability euthanasia (MAiD). Individuals, blocked by state-enforced poverty, are choosing to end their lives with state assistance due to being unable to access essentials such as medical procedures, supportive housing, or even food. This systemic failure has triggered a United Nations investigation, criticism from the Canadian Human Rights Commission, and global condemnation.Right to Live Canada is engineering the only viable, system-level alternative to this crisis -- Social Brokerage. By creating a pipeline between sources of raw capital and specific one-time support plans ("Stability Mandates") for individuals in the process of applying for MAiD, the organization creates the "viable alternative" that the system itself mandates its assessors to find but does not currently provide. This represents the world's first market-based solution to poverty-driven euthanasia and the creation of a social impact credit system which exchanges philanthropic capital for verified, life-affirming outcomes, akin to carbon credits.Right to Live Canada is currently pre-pilot.------ The Opportunity Right to Live Canada is a start-up non-profit solving economic euthanasia. We are in need of high intensity, committed volunteers who are ready and willing to put in the hard work to &nbsp;advance our work. This means a volunteer load of 30+ hours per week, for a duration up to the volunteer. The only common skill requirement is the ability to work in a remote office environment (Slack, Google Workspace). We will assign you a relevant role based on your resume and skill background.This opportunity would be ideal for those who have the opportunity for sufficient availability (summer break, unemployment, retired, etc) and want utilize their time in an impactful and meaningful way. The high hours and thus intensity commitment per week allows us to fill some work needs that require a single dedicated volunteer on a given, time-intensive, urgent task.Please note that only candidates with backgrounds in need for our internal open roles will be contacted.

Right to Live Canada

General Office Volunteers - High Intensity (remote)

ROLE OVERVIEW DIRECTOR FUNDRAISING &amp;SUSTAINABILITY About us The Volunteer Well is a Canadian non-profit dedicated to fostering a more inclusive, compassionate society by directly connecting volunteers ("givers") with individuals in need ("receivers"). Through an innovative direct-source volunteering model, we empower individuals, strengthen families, and unite communities, —especially those facing systemic barriers such as women, seniors, new immigrants, low-income individuals, and marginalized groups. Our mission is carried out through an online digital portal (Generosity Hub), impactful inclusive programs and events, partnerships with businesses and philanthropists, and advocacy for generosity as a force for social change. By breaking down traditional barriers tosupport and promoting a culture of giving and receiving, we envision a world where kindness, justice, and humanconnection thrive. Why join us? By joining The Volunteer Well, you will:<ul><li>Be part of a passionate team committed to strengthening communities and fostering human connection.</li><li>&nbsp;Build meaningful relationships and connect with like-minded individuals.</li><li>&nbsp;Make a real impact while giving back to the community.</li><li>Enjoy a sense of fulfillment by contributing to a cause that promotes inclusivity and support for those in need.</li></ul>Role Overview The Director of Fundraising &amp; Sustainability is a governance-level board role charged with shaping and overseeing The Volunteer Well’s fundraising strategy and long-term financial stability. This Director provides high-level guidance onrevenue generation—spanning grants, major gifts, corporate partnerships, and public campaigns—while ensuring sustainable practices that support the charity’s mission. Although this is not a hands-on fundraising role, the Director leverages their network, expertise, and strategic insight to advise the Board and CEO on fundraising best practices, donor stewardship, and financial resilience. Key Responsibilities Governance &amp; Strategic Oversight<ul><li>&nbsp;Lead the development and refinement of a multi-year fundraising plan that aligns with mission priorities and growth targets.</li><li>Provide the Board with regular updates on fundraising performance, emerging opportunities, and sector trends.</li><li>&nbsp;Ensure all fundraising activities comply with CRA regulations, gift-acceptance policies, and ethical standards.</li></ul>Fundraising &amp; Sustainability Support<ul><li>Cultivate and steward relationships with major donors, corporate sponsors, foundations, and community stakeholders.</li><li>Contribute to the organization’s financial sustainability by actively supporting fundraising initiatives. Thisincludes leveraging corporate relationships, personal networks, and other channels to promote funding opportunities.</li><li>Identify and advise on new funding streams—such as grants, Canadause-related marketing, events, and online campaigns—to mitigate risk and increase financial resilience.</li><li>Recommend policies and practices for effective recognition, reporting, and retention of donors at all levels.</li></ul>Collaboration &amp; Role Boundaries<ul><li>&nbsp;Serve as a strategic advisor to the CEO and Fundraising Committee without managing day-to-day fundraising operations.</li><li>Work closely with Communications &amp; Marketing to align messaging and impact stories with fundraising goals.</li><li>&nbsp;Leverage personal and professional networks to open doors for sponsorships, in-kind support, and partnership opportunities.</li></ul>Policy &amp; Process Development<ul><li>&nbsp;Lead the creation and periodic review of gift-acceptance policies, conflict-of-interest guidelines, and donor privacy practices.</li><li>Advise on tools and systems for tracking prospects, managing pipelines, and reporting on key performance indicators.</li><li>&nbsp;Collaborate with Finance and Governance Committees to identify and mitigate financial risks related to fundraising activities.</li></ul>Time Commitment &amp; Expectations<ul><li>Term: Minimum 3-year appointment, with option for renewal upon expiry.</li><li>Monthly and Annual Commitment:&nbsp;Dedicate 6 to 8 hours per month to fundraising strategy, consultations, and advisory as well as additional strategic sessions with CEO/ teams as necessary.</li><li>Board Meeting Participation: Attend 4 out of 6 board meetings per year (virtually or in person), plus the Annual General Meeting.</li><li>Active Engagement: Provide timely strategic input on fundraising initiatives and sustainability planning without executing operational tasks.</li></ul>What We’re Looking For<ul><li>&nbsp;Senior-level experience in nonprofit development, with a proven track record of securing grants, major gifts, and corporate partnerships.</li><li>Ability to craft long-term fundraising plans and adapt to evolving financial landscapes.</li><li>Strong network within philanthropic, corporate, or community sectors; exceptional interpersonal and stewardship skills.</li><li>&nbsp;Deep familiarity with Canadian charitable fundraising regulations and best-practice governance.</li><li>Comfortable advising across teams and committees, and aligning fundraising with communications, programs,and finance.</li><li>Skilled at designing KPIs, dashboards, and reporting frameworks to measure impact and inform decisions.</li><li>&nbsp;Demonstrated alignment with equity, diversity, and inclusion principles; lived experience or allyship with marginalized communities is an asset.</li></ul>Lived experience and Diversity Statement The Volunteer Well is committed to equity, diversity, and inclusion. We encourage applications from Indigenous, Black,racialized, and 2SLGBTQ+ communities, women, newcomers, persons with disabilities, low-income families, and other equity-deserving groups. We recognize that lived experience is a valuable asset and will be considered where applicable to the role. &nbsp;

The Volunteer Well

DIRECTOR -FUNDRAISING & SUSTAINABILITY

DepartmentAdvancementReports toDirector, Advancement Operations and Annual Giving&nbsp;Job typePermanent, Hybrid &nbsp;2-3 days per weekPosting period2026-01-13The opportunityAre you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud?At Kids Help Phone Foundation, we inspire generosity and raise vital funds across Canada to support youth. Every contribution helps ensure young people have a safe, supportive place to express their feelings—anytime, anywhere. By joining our team, you’ll help scale access to support, advance equity, and drive innovation so youth can always Feel Out Loud and get trustworthy help for any issue, big or small. Together, we’re unlocking hope and making a tangible difference in the lives of young people coast to coast.We’re seeking a permanent full-time team member, 2–3 days in office, to join the Kids Help Phone Foundation team and help give more young people’s feelings a place to go. Reporting to the Director, Advancement Operations and Annual Giving, the successful candidate will play a key role in supporting Advancement Operations by managing and optimizing donor data, systems, and reporting tools. You’ll ensure smooth operations and effective data management across multiple platforms.This role calls for courage, collaboration, innovation, resilience, and trust—the same values that drive everything we do at Kids Help Phone Foundation. If you’re passionate about making a real impact for youth across Canada, explore this opportunity today!The responsibilities<ul><li>Manage and maintain donor and fundraising systems, including RE NXT, Raisin, and Mailchimp, ensuring data accuracy and consistency.</li><li>Generate routine and ad-hoc reports using Power BI, RE NXT, and Excel to support decision-making and track fundraising progress.</li><li>Prepare and clean data for communications, solicitations, and events.</li><li>Troubleshoot system issues, manage user accounts, and support platform upkeep.</li><li>Ensure compliance with privacy policies and donor restrictions when handling donor and gift data.</li><li>Support process improvements, document procedures, and maintain efficient workflows.</li><li>Assist internal teams with data requests and provide cross-departmental support.</li><li>Share knowledge and best practices with team members, and support onboarding and training.</li></ul>The qualifications<ul><li>Post-secondary education in a related discipline (e.g., Fundraising Management) or equivalent work experience.</li><li>2–4 years of experience in database administration, preferably in a non-profit or fundraising environment.</li><li>Experience with Raiser’s Edge and RE NXT or similar donor management platforms.</li><li>Strong attention to detail and ability to maintain high standards of data accuracy and efficiency.</li><li>Proficiency in MS 365, particularly Excel, for data management and reporting tasks.</li><li>Ability to work collaboratively in a team environment and across departments.</li><li>Excellent organizational and time-management skills, with the ability to manage multiple priorities.</li><li>Eagerness to learn and grow in the field of data management and fundraising operations.</li></ul>Don’t meet every qualification listed? Studies often report that equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP Foundation is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!The application processTo apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.About KHP Foundation and KHP, Canada’s Unlock The Hope Youth CharityKids Help Phone Foundation inspires generosity and raises funds across Canada to deliver on Kids Help Phone (KHP)’s promise to youth. KHP Foundation helps ensure every supporter’s contribution gives more young people’s feelings a place to go wherever they are — from coast to coast to coast. Donors to KHP Foundation unlock the hope young people need to thrive in their world by scaling access to support, dvancing equity and accelerating innovation so youth can always Feel Out Loud and get trustworthy help for any feeling or issue, big or small. Help now at KidsHelpPhone.ca. Kids Help Phone and Kids Help Phone FoundationKids Help Phone FoundationAs part of this strategic initiative, we wanted to let you know that the role you have applied for will transition from Kids Help Phone to the founding team of the newly established KHP Foundation, effective January 1, 2026.Should you be the successful candidate for this role, there will be no interruption in your employment service during this transition and your employment with the KHP Foundation will maintain your current compensation and benefits packageInclusion, Diversity, Equity and Accessibility (IDEA)KHP Foundation has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.&nbsp;As such, we welcome applicants from equity-deserving communities (e.g.Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.&nbsp;To learn more about how we are committed to advancing IDEA, you can explore <a href="https://kidshelpphone.ca/get-involved/about-us/idea-strategy-action-plan/" target="_blank">KHP’s IDEA 2023–2027 Strategy and Action Plan</a>.&nbsp;AccommodationsKHP Foundation welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.Compensation and benefitsSalaries at KHP Foundation are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:<ul><li>Hybrid work model</li><li>Comprehensive Employee&nbsp;Benefits Program</li><li>Emergency Travel Assistance</li><li>CAAT Pension Plan</li><li>Wellness programs</li><li>Recognition awards</li><li>Employee and Family Assistance Program (EFAP)</li></ul>Candidate verificationThe successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.&nbsp;PrivacyKHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s <a href="https://kidshelpphone.ca/privacy-policy/" target="_blank">Privacy Policy</a> or contact us using our <a href="https://kidshelpphone.ca/get-involved/contact-us/" target="_blank">general form</a>.Message to agenciesKHP Foundation doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

Kids Help Phone

Development Officer, Advancement Operations

Lead with Vision. Serve with Purpose. Transform Lives.LOVE IS THE WAY to restoration, hope, and recovery. Since 1941, Scott Mission has been responding to the needs of individuals and families who face hunger and homelessness—offering practical, emotional, and spiritual support to love their neighbours across the Greater Toronto Area (GTA). As their next President &amp; CEO, you will champion this mission and lead the organization into a bold and transformative future.About Scott MissionVision PrayerPoverty in full retreat, flourishing for all, in Toronto and beyond.MissionScott Mission supports and equips those who experience poverty to transition to a life of fullness in themselves, in their community, and in their Creator. To do so, they provide immediate and long-term resources that offer hope, healing, and transformation, while influencing, mobilizing, and supporting partners to work together towards this transformation.How they ServeScott Mission serves those in need with love, dignity, and respect through a range of programs, including:<ul><li>Clothing &amp; Food Bank</li><li>Weekday Meal Provision</li><li>Men’s Shelter</li><li>Respite Shelter</li><li>Daycare</li><li>Family Services</li><li>Counseling</li><li>Medical Aid</li><li>Summer Camp</li></ul>The OpportunityScott Mission is seeking a&nbsp;Chief Operating Officer (COO) to be a key enterprise leader responsible for end-to-end operations, ensuring excellence, financial sustainability, and delivery on the mission’s objectives. As a core member of the Executive Leadership Team, the COO partners closely with the CEO and senior leaders to provide spiritual leadership, shape strategy, drive growth, and steward resources wisely.The COO oversees an integrated portfolio that includes Finance, Property Management, Social Enterprise, Warehouse, Facilities, and Food Services. The leader in this role drives operational excellence and scalable growth by translating strategy into multi-year, measurable initiatives, while advancing multi-sector growth plans, strategic internal and external partnerships, and service expansion across the organization’s operations.ResponsibilitiesOperational Oversight<ul><li>Oversee integrated operations across Finance, Property Management, Social Enterprise, Warehouse, Facilities, and Food Services for efficiency and mission delivery.​</li><li>Drive growth strategies by identifying new opportunities, strategic partnerships, and service expansions.​</li><li>Ensure internal service excellence across all functions through consistent standards and accountability.​</li><li>Develop and implement annual operating plans, financial budgets, and performance targets aligned with enterprise-wide objectives.​</li><li>Serve as a strategic advisor to the CEO and Executive Leadership Team, aligning operations with key priorities.​</li><li>Cultivate a culture of measured excellence, building credibility with the Board, senior leaders, and staff.​</li><li>Implement standardized operating procedures, KPIs, and performance measurement frameworks.​</li><li>Provide spiritual leadership that fosters alignment with the organization's statement of faith, mission, vision, and core values.​</li></ul>Financial &amp; Risk Management<ul><li>Oversee financial performance and operational budgets.​</li><li>Partner with the Finance team to drive profitability and cost efficiency.​</li><li>Identify and mitigate operational, contractual, and market risks enterprise-wide.​</li><li>Ensure full compliance with corporate governance, contracts, and industry regulations.​</li><li>Direct capital allocation for equipment, facilities, and growth investments.​</li><li>Build and maintain key relationships with partners, suppliers, regulators, and investors.​</li><li>Collaborate with the CEO and leadership team on Board reporting, investor relations, and community engagement.​</li></ul>Vertical Performance &amp; Team Leadership<ul><li>Lead, scale, and performance-manage a high-capacity operations organization focused on accountability, innovation, and results.​</li><li>Develop team structures and staffing models aligned with growth goals and enterprise needs.​</li><li>Establish KPIs, dashboards, and data analytics to monitor performance and drive continuous improvement.​</li><li>Model inclusive leadership with emphasis on professional development and succession planning.​</li></ul>What You BringCandidate Highlights<ul><li>Executive Leadership:&nbsp;Strategic, enterprise-wide thinker who aligns operational and financial resources with long-term vision, sustainable growth, and organizational health.</li><li>Enterprise Collaboration:&nbsp;Skilled integrator who builds strong cross-functional partnerships in matrixed environments and mobilizes teams around shared priorities.</li><li>Performance Management:&nbsp;Data-driven operator with a bias for action, clear accountability, and disciplined follow-through to drive measurable results and continuous improvement.</li><li>Influence &amp; Communication:&nbsp;Clear, confident communicator with the presence to inspire investment and engage executives, Board members, frontline staff, and external partners around key decisions and change initiatives.</li><li>Innovation &amp; Agility:&nbsp;Measured entrepreneur who identifies and tests new approaches, adapts quickly to evolving needs, and leads teams through complexity and growth.</li><li>Mission-Driven Stewardship:&nbsp;Deep commitment to social impact and the organization’s mission and values, leading with integrity, transparency, and a strong sense of responsibility for people and resources.</li></ul>Experience &amp; Education<ul><li>10+ years of progressive leadership in operations, with demonstrated responsibility for multi-function portfolios (e.g., finance, facilities, programs, or shared services).</li><li>Minimum of 5 years in a C-suite or senior enterprise leadership role with direct accountability for cross-functional performance and results.</li><li>Proven track record leading complex, enterprise-wide operational functions in a nonprofit or closely related mission-driven environment.</li><li>Demonstrated success building and leading high-performing teams and driving large-scale, cross-functional initiatives from strategy through execution.</li><li>Significant experience partnering with and influencing a Board of Directors and executive peers on strategy, risk, and operational priorities.</li><li>Deep fluency in project and operations management, including the design and optimization of processes, systems, and performance metrics.</li><li>Strong financial acumen, with hands-on experience leading budgeting, P&amp;L oversight, and strategic capital and investment decisions.</li><li>Bachelor’s degree in business, finance, or related field; equivalent combination of education and senior leadership experience considered</li><li>Master’s degree preferred.</li></ul>

Cause Leadership Inc.

Chief Operating Officer at Scott Mission

Join the Canadian Association of Health Advocates (CAHA) to&nbsp;be at the forefront of establishing and governing the profession of Patient Advocacy and Navigation in Canada. CAHA ultimately strives to improve health outcomes for all Canadians by strengthening the profession of Patient Advocacy and Navigation through support for professional education and advancement of professional standards in the field, as well as raising awareness of the vital role Patient Advocates and Navigators play in Canadian healthcare. We seek individuals with relevant professional and/or volunteer experience to serve as an appointed member of the Board of Directors. Please see the linked <a href="https://drive.google.com/open?id=1th5L5UhPeelbzyAIX0cD6fo1gD8ANboz&amp;usp=drive_copy" target="_blank">Volunteer Position Description</a> for full details.&nbsp;Have questions? Email CAHA at&nbsp;<a href="mailto:cahadvocates@gmail.com" target="_blank">cahadvocates@gmail.com</a>Ready to apply? Please use our <a href="https://forms.gle/9wxTTxGyvYXHxG6T9" target="_blank">Volunteer Application Form</a> and submit a CV/Resume to <a href="mailto:cahadvocates@gmail.com" target="_blank">cahadvocates@gmail.com</a>

Canadian Association of Health Advocates

Appointed Board Member

Join the Canadian Association of Health Advocates (CAHA) to&nbsp;be at the forefront of establishing and governing the profession of Patient Advocacy and Navigation in Canada. CAHA ultimately strives to improve health outcomes for all Canadians by strengthening the profession of Patient Advocacy and Navigation through support for professional education and advancement of professional standards in the field, as well as raising awareness of the vital role Patient Advocates and Navigators play in Canadian healthcare. We seek individuals with relevant professional and/or volunteer experience to serve on the following Fund Development Committee. Please see the linked <a href="https://drive.google.com/open?id=1N8b-J_1U1AUy6z6ecCjqefA48iGcB-Wn&amp;usp=drive_copy" target="_blank">Volunteer Position Description</a> for full details.&nbsp;Have questions? Email CAHA at&nbsp;<a href="mailto:cahadvocates@gmail.com" target="_blank">cahadvocates@gmail.com</a>Ready to apply? Please use our <a href="https://forms.gle/9wxTTxGyvYXHxG6T9" target="_blank">Volunteer Application Form</a>

Fund Development Committee Member

Position:Senior Manager, DesignReports to:Vice President, ProductPosition Term:Full Time PermanentPrimary Location:Mississauga, Ontario, CanadaWorkplace Type:Remote (Within Canada)Job PurposeDesigning a digital ecosystem to deliver goodness to the world, and the platform for many to reach our audience, necessitates a multidisciplinary approach. To deliver our mission, we are designing systems and tools that make giving and impact sharing through rewarding and discovery easy, while scaling to support the participation of the entire planet. We're building a diverse team with people of different backgrounds and experiences, empowered to shape strategy.Our designers amplify their learning through psychological and social dynamics, communities and networks, and systems and policy design, in addition to more typical design skills. Design plays an important role in product strategy and direction. From ranking to UI, from internationalization to moderation systems, product design decisions are validated through A/B testing and user studies alike, as we emphasize rigor and empathy in equal measure. User researchers apply mixed methods to explore product opportunities and undertake disciplined investigations to solve product questions. Brand design provides support to the company and product, helping us tell our story better.ResponsibilitiesWe’re seeking an experienced design leader with a track record of designing and building successful consumer internet products. The Senior Manager, Design will be the primary voice of design across all internal and external touchpoints of our WVC Brand.&nbsp; As the architect of a supporter-centric design strategy and vision, you will relentlessly focus on transforming and continuously improving the supporter experience, the organization, and your team through mentoring and enabling design experiences centered around our WVC staff &amp; supporters. This leadership role will also set the tone for design and foster an environment that prioritizes trust, transparency, and thoughtful disagreement amongst team members accountable to always finding the best possible solution to improve their end-user and supporter experiences. The Senior Manager, Design will also demonstrate operational leadership by optimizing the overall design organization’s effectiveness across all touchpoints by working with cross-functional leaders and teams to manifest a consistent design vision across all WVC touchpoints.This servant leader will ensure continuous alignment, focus, and supporter-centric design is being applied across the organization to execute a consistent look and visual voice to our WVC staff and supporters and support the organizational strategy and corresponding Objectives and Key Results.&nbsp; S/he will work independently and collaboratively on a wide range of projects ensuring their design strategy and voice is being applied. This role is intended to bring clarity, efficiency, and standardized methodical approaches to our overall WVC design approach.This role is intended to bring clarity, efficiency, standardization, and methodical approaches to our overall WVC design approach that is continuously optimized for our WVC staff and supporters.Core Responsibilities:<ul><li>Attract, retain, and develop a growing team of product and creative designers, user researchers through recruitment, mentorship, and coaching.</li><li>Collaborate with Senior Leadership and Product Management, quickly moving high-level product vision and strategy through road mapping, planning and execution.</li><li>Contribute to products through coaching and persuasively representing WVC’s design voice cross-functionally to set and hold our standards.</li><li>Foster a data-driven design culture that ensures the health of our products, UX, and business goals.</li><li>You are WVC’s champion of accessible design principles and implementation.</li><li>Transform your Design Team and the WVC Organization through Design-led thinking.</li></ul>QualificationsYou’re in love with customer-centric design and its potential to transform an organization:<ul><li>You’ve demonstrated how design can lead and transform a brand and business.</li><li>Extensive design experience (10+ years) in either design-led organizations or agencies.</li><li>5+ years’ experience in positions of design leadership with proven track record.</li><li>Experience in 5+ major product (or portfolio) releases.</li></ul>You’re a design thinker grounded in data driven insights to improve experiences:<ul><li>Able to design distinctive, intuitive creative artifacts (e.g., wireframes, task flows, screen mock-ups, prototypes).</li><li>Expert command of industry-standard design tools (e.g., Adobe Creative Suite, Sketch, InVision)</li><li>Experience conducting user research and user testing.</li></ul>You’re a team leader that believes in continuous improvement:<ul><li>Empowers others to fail, learn, and grow.</li><li>Experimental mind-set to drive innovation.</li><li>Believes in a non-hierarchical culture of collaboration, transparency, safety, and trust.</li></ul>You’re a trusted thought partner:<ul><li>Catalyze productive, robust, and challenging discussions with senior leaders while maintaining mutual trust and respect.</li></ul>You’re ready to “roll up your sleeves” and get things done:<ul><li>Seamlessly straddle both the strategic and executional aspects of the role.</li><li>Responsive, acting quickly and accurately on time-sensitive projects. Understanding when and how to accelerate priorities.</li></ul>You’re a champion for design across the organization:<ul><li>Exceptional collaborator with cross-functional teams from tech, design, and business.</li><li>Strong communication skills, with ability to articulate and optimize design based on the value to the user and the business.</li><li>Ability to work effectively in a team setting, including synthesizing abstract ideas into concrete design implications.</li></ul>Why Consider Us? &nbsp;<ul><li>Our competitive compensation &amp; benefits include:</li><li>Health Spending Account</li><li>Up to 6% matched pension contributions</li><li>Parental leave top-up</li><li>Generous paid vacation, sick days, wellness and personal days</li><li>Office closed extra days before long weekends (6x/year)</li><li>World Vision Canada has consistently been awarded Canada and GTA top employer awards.</li><li>We are Canada’s largest development, relief, and advocacy non-profit organization.</li><li>We embody an Agile mindset here.</li></ul>Job FamilyCommunicationsJob FunctionDirectorPay TypeSalaryEmployment IndicatorFully Remote

World Vision Canada

Senior Manager, Design

Position:Business Transformation AdvisorReports to:Director, Agile &amp; Business TransformationPosition Term:Full Time Temporary (12-month contract)Primary Location:Mississauga, Ontario, CanadaWorkplace Type:HybridJob PurposeThe Business Transformation&nbsp;Advisor&nbsp;is a trusted strategic advisor who works closely with senior leaders to&nbsp;identify&nbsp;challenges, craft effective strategies, and implement impactful solutions that drive operational excellence and business growth. They will collaborate with senior leaders in the ministries to assess critical business issues, deliver actionable insights, and lead transformation initiatives that produce measurable results. This position is perfect for a strategic thinker with exceptional problem-solving skills, outstanding client relationship management&nbsp;expertise, and a strong commitment to creating value.&nbsp;ResponsibilitiesConsultation and Analysis:&nbsp;<ul><li>Collaborate with stakeholders across departments to understand business challenges,&nbsp;objectives, and workflows. </li><li>Conduct thorough analyses of current processes to&nbsp;identify&nbsp;inefficiencies, bottlenecks, and opportunities for improvement.&nbsp;</li></ul>Strategic Recommendations:&nbsp;<ul><li>Develop and present actionable recommendations for process enhancements,&nbsp;leveraging&nbsp;best practices and industry standards. </li><li>Advise&nbsp;leadership on&nbsp;strategies for streamlining operations, improving productivity, and reducing costs.&nbsp;</li></ul>Execution and Implementation:&nbsp;<ul><li>Lead the design, planning, and execution of business process transformation initiatives, ensuring alignment with organizational goals. </li><li>Develop detailed project plans, timelines, and resource requirements for successful implementation. </li><li>Collaborate with teams to pilot, test, and refine new processes and workflows.&nbsp;</li></ul>Change Management:&nbsp;<ul><li>Drive change adoption by providing training, communication, and support to employees&nbsp;impacted&nbsp;by process improvements. </li><li>Monitor progress and measure the impact of implemented changes to ensure sustainable outcomes.&nbsp;</li></ul>Continuous Improvement:&nbsp;<ul><li>Establish metrics and KPIs to evaluate the effectiveness of new processes. </li><li>Identify&nbsp;ongoing opportunities for further optimization and scaling of successful practices.</li></ul>Qualifications<ul><li>5+ years of experience in business process analysis, improvement, and transformation. </li><li>Bachelor’s degree in business administration, Management, Economics, or a related field (MBA or advanced degree preferred). </li><li>Strong project management skills with&nbsp;a track record&nbsp;of delivering complex initiatives on time and within budget. </li><li>Proficiency&nbsp;in process improvement methodologies such as Lean, Six Sigma, or Agile. </li><li>Strong analytical and problem-solving skills with the ability to develop innovative solutions. </li><li>Exceptional communication and presentation skills, with experience delivering insights to senior executives. </li><li>Ability to build strong relationships and influence stakeholders at all levels of the organization. </li><li>Ability to manage multiple projects and work in a fast-paced, dynamic environment. </li><li>Proficiency&nbsp;in data analysis, project management, and business modeling tools. </li><li>Experience with change management and organizational design is a plus. </li><li>Scrum and PMP certifications&nbsp;are considered an asset.&nbsp;&nbsp;&nbsp;</li></ul>Why Consider Us? &nbsp;<ul><li>Our competitive compensation &amp; benefits include:</li><li>Health Spending Account</li><li>Up to 6% matched pension contributions</li><li>Parental leave top-up</li><li>Generous paid vacation, sick days, wellness and personal days</li><li>Office closed extra days before long weekends (6x/year)</li><li>World Vision Canada has consistently been awarded Canada and GTA top employer awards.</li><li>We are Canada’s largest development, relief, and advocacy non-profit organization.</li><li>We embody an Agile mindset here.</li></ul>#LI-HybridJob FamilyStrategy, Collaboration, &amp; InnovationJob FunctionIndividual ContributorPay TypeSalaryEmployment IndicatorHybrid

Business Transformation Advisor

Position:Regional Corporate Engagement Advisor (ON)Reports to:People Manager, Corporate Engagement &amp; Church PartnershipsPosition Term:Full Time PermanentPrimary Location:Mississauga, Ontario, CanadaWorkplace Type:Remote (Based in Ontario)Job PurposeThe Regional Corporate Engagement Advisor (Ontario) is an integral member of the Philanthropy &amp; Partnerships team and will identify, build, and manage productive relationships with public and private corporations in key sectors within Ontario to secure support for World Vision’s mission. The Advisor will focus on business development, including partner identification, cultivation, solicitation, negotiation, and stewardship.&nbsp;&nbsp;This role will report to the&nbsp;People Manager,&nbsp;Church&nbsp;and Corporate Engagement, while receiving operational direction from the Senior Manager, Corporate Engagement.&nbsp;Responsibilities<ul><li>Owns and manages&nbsp;regional&nbsp;portfolio of corporate prospects and partners in support of Corporate Engagement Strategy to meet annually&nbsp;established&nbsp;fiscal goals and key performance metrics. </li><li>Researches,&nbsp;identifies, qualifies, cultivates, stewards, and provides ongoing relationship management to corporate partners to generate new business and deepen existing partnerships. </li><li>Develops cultivation and solicitation strategies across diverse product offerings&nbsp;including cause marketing, corporate sponsorship, employee engagement, gifts-in-kind and strategic giving by understanding the corporation’s social impact&nbsp;and&nbsp;marketing interests and priorities, their resource capacity, their business, and marketplace context. </li><li>Continually improves, develops, and educates oneself and WVC staff and teams involved with corporate engagement&nbsp;and philanthropy&nbsp;to&nbsp;identify&nbsp;and implement best practices in&nbsp;pipeline management,&nbsp;research,&nbsp;qualification,&nbsp;prospecting, cultivation, acquisition, fulfillment&nbsp;reporting,&nbsp;stewardship, due diligence, and risk management. </li><li>Consistently tracks donor activity and&nbsp;maintains&nbsp;donor records in&nbsp;CRM&nbsp;database. </li><li>Works closely and effectively with&nbsp;Philanthropy Enablement Services&nbsp;for related activations, presentations, proposals, impact reports, resource gathering trips and events.&nbsp;&nbsp;</li></ul>Knowledge, Skills &amp; Abilities<ul><li>Solid understanding of corporate social responsibility, community investment, social impact, ESG and corporate philanthropy landscape and trends. </li><li>Highly relational and engaging, with&nbsp;ability&nbsp;to&nbsp;establish&nbsp;trust and confidence&nbsp;of&nbsp;prospects quickly and effectively. </li><li>Solid experience&nbsp;utilizing&nbsp;moves&nbsp;management processes for partner development.&nbsp;&nbsp;&nbsp;&nbsp; </li><li>Experience&nbsp;developing&nbsp;corporate partnerships to secure "gift-in-kind" (product/service non-monetary) donations.</li><li>Superior&nbsp;communicator&nbsp;across written and verbal communication platforms, with a comfort to make oral presentations to small and large audiences. </li><li>Strategic&nbsp;thinker&nbsp;with developed ability to assess opportunities,&nbsp;connects&nbsp;ideas and people to develop strategic profitable engagements,&nbsp;assess&nbsp;risks, both situationally and&nbsp;regarding&nbsp;broader trends. </li><li>Ability to develop creative solutions to align&nbsp;partner’s&nbsp;interests,&nbsp;needs&nbsp;and goals with that of WVC to achieve mutual gains. </li><li>Highly&nbsp;adept at managing multiple projects, tracking&nbsp;progress, and&nbsp;providing clear reporting, and prioritizing among competing imperatives to work most effectively toward revenue goals.&nbsp;&nbsp; </li><li>Highly collaborative in a large organizational environment, with the ability to sensitively navigate within a diverse workplace and customer base.&nbsp;&nbsp;</li></ul>Qualifications<ul><li>Bachelor’s degree or higher, with a focus&nbsp;in&nbsp;fundraising, business, marketing, sales or other relevant field or equivalent experience.&nbsp;&nbsp; </li><li>Minimum 3-6 years’ experience in fundraising, cause marketing, corporate philanthropy business development and/or sales experience with a proven track record of raising gifts over $25,000. </li><li>Exceptional fundraiser or salesperson with experience managing complex customer relationships at all levels of an organization from C-Suite through to interns. </li><li>A go-getter, team&nbsp;player&nbsp;and relationship builder </li><li>Natural storyteller, comfortable with public presentations to large audiences </li><li>Excellent interpersonal and communication skills and a demonstrated ability to work effectively across a diverse, matrix operating environment and customer base. </li><li>Superior&nbsp;communicator&nbsp;across written and verbal communication platforms.&nbsp;&nbsp;&nbsp; </li><li>Solid understanding of CRA charitable tax compliance.&nbsp; </li><li>Adept and strategic with CRM systems,&nbsp;data&nbsp;and analytics.&nbsp;&nbsp; </li><li>CFRE or pursuit of CFRE an asset </li><li>Experience working with an international development, or humanitarian organization or large charity&nbsp;an asset&nbsp;</li></ul>Why Consider Us? &nbsp;<ul><li>Our competitive compensation &amp; benefits include:</li><li>Health Spending Account</li><li>Up to 6% matched pension contributions</li><li>Parental leave top-up</li><li>Generous paid vacation, sick days, wellness and personal days</li><li>Office closed extra days before long weekends (6x/year)</li><li>World Vision Canada has consistently been awarded Canada and GTA top employer awards.</li><li>We are Canada’s largest development, relief, and advocacy non-profit organization.</li><li>We embody an Agile mindset here.</li></ul>#LI-HybridJob FamilyResource Development &amp; FundraisingJob FunctionIndividual ContributorPay TypeSalaryEmployment IndicatorRemote with Travel/External Engagement

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