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Lead one of Canada’s signature fundraising events and inspire your community to make a difference!&nbsp;&nbsp; Gutsy Walk is Crohn’s and Colitis Canada’s signature national fundraising event Volunteers are essential in helping Crohn’s and Colitis Canada improve the lives of people living with Crohn’s disease and ulcerative colitis. As a volunteer, your impact will be felt by millions of Canadians today and for years to come.&nbsp;We are seeking individuals passionate about making a difference in their community to join a team of dedicated volunteers in the role of Gutsy Walk Chair.&nbsp;Are you the right fit for the team?&nbsp;As the Gutsy Walk Chair, you will provide leadership and coordination to ensure your community’s event is successful and inspiring. You will work closely with staff and volunteers to build a strong team, drive participation, and reach fundraising goals, including:&nbsp;<ul><li>Adhering to Crohn’s and Colitis Canada policies and procedures, including the Volunteer Code of Conduct&nbsp;</li><li>Leading and supporting the Gutsy Walk Committee to drive event participation and fundraising growth&nbsp;</li><li>Maintaining regular communication with your staff partner to identify challenges, successes, and growth opportunities&nbsp;</li><li>Supporting the management of the event budget and tracking expenses&nbsp;</li><li>Collaborating with your staff partner to set agendas and lead committee meetings&nbsp;</li><li>Establishing key timelines and monitoring progress to ensure all milestones are achieved on schedule&nbsp;</li><li>Networking with other Gutsy Walk Chairs across Canada to share ideas and celebrate successes&nbsp;</li><li>Participating in national webinar trainings to become familiar with tools and processes&nbsp;</li><li>Acting as a role model by registering for Gutsy Walk and supporting fundraising, directly or indirectly&nbsp;</li><li>Attending the Gutsy Walk and overseeing event success as a volunteer leader&nbsp;</li><li>Ensuring adherence to the Gutsy Walk Event Standards&nbsp;</li></ul>&nbsp;This role involves virtual and/or in-person interactions.&nbsp;Location: Edmonton (in-person) and virtual support as needed&nbsp;Time Commitment:&nbsp;<ul><li>Approximately 8–12 hours per month, including monthly committee meetings&nbsp;</li><li>Additional meetings leading up to the event and a post-event wrap-up meeting&nbsp;</li><li>Some evening and weekend availability required to support committee members&nbsp;</li><li>Some daytime availability for phone calls and emails&nbsp;</li><li>Overall commitment: Minimum 6 months&nbsp;</li></ul>&nbsp;What you bring:&nbsp;<ul><li>Experience with leading a team, fundraising, event planning&nbsp;</li><li>Strong verbal and written communication skills&nbsp;&nbsp;</li><li>Excellent attention to detail and commitment to organization and collaboration &nbsp;</li><li>Flexible, open and adaptable leadership style&nbsp;</li><li>Outgoing, friendly manner with a focus on relationship building and follow through&nbsp;</li><li>Willingness to learn about Crohn’s disease and ulcerative colitis&nbsp;</li><li>Proficiency with email, web browsers, and video calling applications (e.g. Microsoft Teams)&nbsp;</li><li>Comfort with communicating with Gutsy Walk stakeholders through email, phone, and video calls.&nbsp;</li></ul>&nbsp;What we offer:&nbsp;<ul><li>A supportive community with a dedicated staff partner, a team of peers, and role-specific training&nbsp;</li><li>Opportunities to develop and showcase professional skills while expanding your network&nbsp;</li><li>A hands-on chance to make a meaningful difference in the lives of people living with Crohn’s disease and ulcerative colitis in your community&nbsp;</li></ul>Getting Started:&nbsp;This position requires a conversation to discuss the role and your goals for volunteering&nbsp;Sign up today! Complete the <a href="https://cac-word-edit.officeapps.live.com/we/wordeditorframe.aspx?ui=en-CA&amp;rs=en-US&amp;wopisrc=https%3A%2F%2Fccfctor.sharepoint.com%2Fsites%2FAllStaff%2F_vti_bin%2Fwopi.ashx%2Ffiles%2F8ac0594fa9744a90aa1eccd08586fe28&amp;wdenableroaming=1&amp;mscc=1&amp;hid=AE33D4A1-E077-A000-A28A-4EC3B278A82B.0&amp;uih=sharepointcom&amp;wdlcid=en-CA&amp;jsapi=1&amp;jsapiver=v2&amp;corrid=7d5e7fc3-a036-fb7d-a88e-31673c2fde72&amp;usid=7d5e7fc3-a036-fb7d-a88e-31673c2fde72&amp;newsession=1&amp;sftc=1&amp;uihit=docaspx&amp;muv=1&amp;ats=PairwiseBroker&amp;cac=1&amp;sams=1&amp;mtf=1&amp;sfp=1&amp;sdp=1&amp;hch=1&amp;hwfh=1&amp;dchat=1&amp;sc=%7B%22pmo%22%3A%22https%3A%2F%2Fccfctor.sharepoint.com%22%2C%22pmshare%22%3Atrue%7D&amp;ctp=LeastProtected&amp;rct=Normal&amp;wdorigin=Other&amp;afdflight=46&amp;csiro=1&amp;instantedit=1&amp;wopicomplete=1&amp;wdredirectionreason=Unified_SingleFlush" target="_blank">Volunteer Application Form</a>!&nbsp;Crohn’s and Colitis Canada commits to supporting you in your role and to providing an engaging volunteer experience. Your feedback is appreciated.

Crohn's and Colitis Canada

Gutsy Walk Chair - Edmonton

Volunteers play an integral role in delivering our promise of finding cures for Crohn’s disease and ulcerative colitis and improving the lives of Canadians living with these chronic diseases. As a volunteer with Crohn’s and Colitis Canada, the impact of your efforts will be felt by the millions of Canadians affected by Crohn's or colitis today, and for years to come.&nbsp; &nbsp;We are seeking individuals passionate about making a difference in their community to join a team of dedicated volunteers in the role of Chapter Volunteer.&nbsp; &nbsp;<ul><li>This role involves virtual and/or in-person interactions.&nbsp;&nbsp;</li><li>&nbsp;All volunteer positions at Crohn’s and Colitis Canada require a conversation to discuss the role and your goals for volunteering.&nbsp;</li></ul>Are you the right fit for the team?&nbsp;&nbsp;As a chapter Volunteer, you will collaborate with like-minded individuals to help plan and support local fundraising activities including:&nbsp;&nbsp;<ul><li>Adhering to Crohn’s and Colitis Canada policies and procedures, including the Volunteer Code of Conduct&nbsp;</li><li>Fundraising &nbsp;</li><li>Event planning &nbsp;</li><li>Volunteer recruitment  &nbsp;</li><li>Marketing and communications &nbsp;</li><li>Acting as a community liaison&nbsp;</li></ul>Location: on-site at various events in Winnipeg and virtual for Chapter meetings&nbsp;Time Commitment:&nbsp;&nbsp;<ul><li>2-3 hours per month from September to June &nbsp;</li><li>Additional support may be required leading up to events &nbsp;</li></ul>What we offer:&nbsp;<ul><li>A community of support, a dedicated staff partner, a team of peers, and role-specific training&nbsp;&nbsp;</li><li>An opportunity to use and grow professional skills, expand your network&nbsp;&nbsp;</li><li>A hands-on chance to make a meaningful difference in the lives of people living with Crohn’s and ulcerative colitis in your community&nbsp;</li></ul>Crohn’s and Colitis Canada commits to supporting you in your role and to providing an engaging volunteer experience. Your feedback is appreciated- <a href="mailto:volunteer@crohnsandcolitis.ca" target="_blank">volunteer@crohnsandcolitis.ca</a>  &nbsp;

Winnipeg Chapter Volunteer

St. Elizabeth Family Support Services is hosting our Annual Christmas Toy &amp; Food Drive on Saturday, December 13, 2025, from 2–5 PM at the Carmine Stefano Community Centre (3100 Weston Rd, North York, ON M9M 1P4). We’re looking for volunteers to help us welcome families, distribute food and gifts, and spread holiday joy. This event brings dignity, kindness, and hope to children and parents in our community — and your time can make all the difference. 👉 How you can help: • &nbsp;&nbsp;&nbsp;&nbsp;Event setup and cleanup • &nbsp;&nbsp;&nbsp;&nbsp;Greeting families and assisting with registration • &nbsp;&nbsp;&nbsp;&nbsp;Distributing toys and food hampers • &nbsp;&nbsp;&nbsp;&nbsp;Supporting activities and ensuring a warm, festive atmosphere &nbsp;If you’d like to join us, please register using the flyer link or contact us directly at (647) 707‑6320 / <a href="mailto:stelizabethfss@gmail.com" target="_blank">stelizabethfss@gmail.com</a>. Together, we can make this season brighter for families in need. 💜

St. Elizabeth Family Support Services

🎄 Volunteers 🤝 Christmas Food & Toy Drive 🎁

The Kidney Foundation of Canada is a national volunteer organization committed to reducing the burden of kidney disease through funding and stimulating innovative research, providing education and support, promoting access to quality healthcare, and increasing public awareness and commitment to advancing kidney health and organ donation. The Kidney Foundation partners with local Bingo &amp; Gaming Centers to raise funds for our programs. We are looking for individuals to volunteer and represent The Kidney Foundation of Canada, perform specific duties and share information about our organization with the guests at Bingo events. Why this is an excellent opportunity for you: Opportunity to make a difference in the lives of those with kidney disease; personal growth and professional development; networking with volunteers, employees, and other professionals across Ontario. Volunteer Duties: • To provide excellent customer service and be a customer ambassador. Welcome customers at the main entrance, thank them for supporting your charity, and assist with doors. • Provide information on games, programs, and promotions, answer questions, etc. Circulate in the Cabinet Game area ‐ chat with customers when appropriate. • If requested by the operator ‐ assist with promotions –‐ e.g., handing out ballots, prizes. • Support approved charity awareness initiatives from your charity ‐ e.g., displays, brochures, giveaways, or gifts. • May also assist with the delivery of food and non‐alcoholic beverages, return food trays to the kitchen area, assist with clean‐up (used bingo paper, etc.), and assist with call-backs of bingo winners (you will be shown how if this is required). Requirements: Works collaboratively with Chapter staff. Commitment: As per the event. Dress Code: Golf shirt will be provided; Black (or dark) pants; Wear comfortable footwear (open-toe&nbsp;shoes, high heels and flip flops are not acceptable); NO Denim of any colour, tank tops, sweat or exercise/yoga pants, brightly colored or patterned clothing, shorts or skirts, or clothing with excessive wear and holes. Hats are not permitted.

The Kidney Foundation

BINGO Helper

Volunteers play an integral role in delivering our promise of finding cures for Crohn’s disease and ulcerative colitis and improving the lives of Canadians living with these chronic diseases. As a volunteer with Crohn’s and Colitis Canada, the impact of your efforts will be felt by the millions of Canadians affected by Crohn's or colitis today, and for years to come.&nbsp; &nbsp;We are seeking individuals passionate about making a difference in their community to join a team of dedicated volunteers in the role of Community Fundraising Connector.&nbsp;&nbsp;<ul><li>This role involves virtual and/or in-person interactions. &nbsp;</li><li>&nbsp;All volunteer positions at Crohn’s and Colitis Canada require a conversation to discuss the role and your goals for volunteering.&nbsp;</li></ul>Are you the right fit for the team?&nbsp;&nbsp;As the Community Fundraising Connector, you will provide support to local fundraising activities, including:&nbsp;&nbsp;&nbsp;<ul><li>Adhering to Crohn’s and Colitis Canada policies and procedures, including the Volunteer Code of Conduct&nbsp;</li><li>Work closely with staff partner and other volunteers to identify and build new and existing local partnerships with the goal of driving revenue opportunities&nbsp;&nbsp;</li><li>Support relationships with local networks that immediately or in time will create, grow or sustain financial benefit to Crohn’s and Colitis Canada&nbsp; &nbsp;</li><li>Source and secure new fundraising opportunities while also helping to identify relationships that could expand to a regional or national level&nbsp;&nbsp;</li><li>Work to secure local prizing and gifting for the purpose of supporting local fundraising initiatives&nbsp;</li><li>Source and establish opportunities and relationships for Third Party events or having Crohn’s and Colitis Canada as the charity of choice&nbsp;&nbsp;</li></ul>Time Commitment:&nbsp;&nbsp;<ul><li>1-3 hours per week for ongoing support and liaison with staff partner, other volunteers&nbsp; &nbsp;</li><li>Evening and weekend activity is required to attend meetings and capture high traffic times. Some daytime availability is ideal for liaison with staff partner (phone calls, emails)&nbsp;&nbsp;</li><li>This role requires a commitment of a minimum of 1 year&nbsp;&nbsp;</li></ul>What you bring:&nbsp;<ul><li>Experience with community outreach, networking and comfortable making an ask&nbsp;&nbsp;</li><li>An established network of community connections and relationships, as well as an understanding of local industry and demographics&nbsp;&nbsp;</li><li>Excellent attention to detail, well organized and responsive to timely needs and opportunities&nbsp;&nbsp;</li></ul>What we offer:&nbsp;<ul><li>A community of support, a dedicated staff partner, a team of peers, and role-specific training&nbsp;&nbsp;</li><li>An opportunity to use and grow professional skills, expand your network&nbsp;&nbsp;</li><li>A hands-on chance to make a meaningful difference in the lives of people living with Crohn’s and ulcerative colitis in your community&nbsp;</li></ul> &nbsp;Crohn’s and Colitis Canada commits to supporting you in your role and to providing an engaging volunteer experience. Your feedback is appreciated- <a href="mailto:volunteer@crohnsandcolitis.ca" target="_blank">volunteer@crohnsandcolitis.ca</a>  &nbsp;

Winnipeg Community Fundraising Connector 

Title of Job: Case Manager Date: December 8, 2025 Closing Date: December 22, 2025 Location:&nbsp;Toronto, ON – 416 Community Support for Women Compensation:&nbsp;$55,239 - $67,560 Annually prorated Contract Duration:&nbsp;6-Month Contract Work Type: Onsite Job ID: 10462689 Existing or New Position: ExistingWho We Are: LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.Job Summary: The Case Manager on the mental health and addictions team, provides direct service and support to clients in the programs of 416 Community Support for Women. 416 utilizes a Case Management approach in service delivery, which encompasses a continuum of flexible comprehensive interventions to help a client to achieve a stable life. This approach emphasizes outreach, assessment, planning, linkages and service delivery on both an individual and group basis. As a Case Manager you will be part of a team that co-ordinates a support network and linkages for adults with serious mental health, health and addiction challenges. A key component of this position is building a support network of community resources that will enable the individual to increase their independence, dignity and self-respect. The role will require direct service and support to clients in area such as housing, daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs. What You Will Do:<ul><li>Develop a plan of support and recovery which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and OCAN’s;</li><li> Promote the personal empowerment of each individual through coaching, mentoring and support, thereby enabling each to meet the daily requirements of their living environment; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, cleaning, shopping and budgeting; developing strategies and establishing a plan for maintaining these daily activities;</li><li>Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate.</li><li>Provide crisis intervention/management and assist in the development of crisis plans with clients;</li><li>Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favourably on the organization;</li><li>Mediate issues or conflicts between residents, or residents and neighbours, teaching conflict resolution; following-up on issues to ensure resolution;</li><li>Participate in planning, organizing, promoting and conducting events for the clients in an effort to address their social needs and prevent isolation; maintain a general awareness of community events and activities to also meet these needs;</li><li>Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures;</li><li>Participating as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions,</li><li>Participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required;</li><li>Occasional evening and weekend hours may be required.</li><li>Frequent travel will be required.</li></ul>What You Bring:<ul><li>A degree/diploma in health care/social services or other related field with a minimum of three years relevant experience in the mental health and addiction sectors</li><li>Minimum three&nbsp;years progressive experience in the adult mental health case management services sector</li><li> Knowledge of the issues faced by adults with mental illness, addictions, physical health concerns, and homelessness.</li><li>An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.</li><li>Knowledge of local community agencies and other professional services available for the client group is essential. </li><li>Knowledge of psychosocial rehabilitation principles and practices, including an understanding of the philosophy of Recovery</li><li>Demonstrated understanding and sensitivity to diversity issues</li><li>Experience working with individuals experiencing homelessness and experience with the Housing First approach</li><li>Excellent interpersonal skills, sound knowledge of supportive counseling skills and the ability to form relationships with marginalized individuals</li><li>Knowledge of concurrent disorders and experience with harm reduction strategies and the continuum of addiction services</li><li>Ability to structure time, develop work priorities independently, and meet program expectations with regard to documenting interventions</li><li>Knowledge of community resources for mental health and substance use</li><li>Knowledge of community resources for housing, supportive housing and shelter</li><li>Ability to work closely with teammates and participate effectively as part of the larger program and organization</li><li>Demonstrated excellent documentation skills</li><li>Valid Standard First Aid and CPR/AED</li></ul>Work Environment:<ul><li>Expected to meet people, on site and outside, exposure to the weather and climbing stairs are expectations of the position. A car is an asset.</li><li>Need to walk on rough terrain from time-to-time, for example, uneven ground, parks, or ravines while providing outreach to community members sleeping outside.</li><li>Staff will be required to work in residents’ rooms/apartment units and may therefore be exposed to second hand smoke.</li></ul>What We Offer:<ul><li>E-learning program available all year round</li><li>Starting vacation time above minimum standard,</li><li>Additional paid personal and paid sick days</li><li>Professional development budget available to help you nurture and shape your career</li><li>Corporate Gym membership rate with GoodLife Fitness</li><li>Access to Perkopolis, a comprehensive corporate discount program</li><li>Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion</li></ul>Our Commitment to Diversity and Inclusion: LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply. Note:<ul><li>A satisfactory vulnerable sector check (VSC) is also required.</li><li>This posting provides only a summary of the responsibilities and requirements for the position&nbsp;</li></ul>

LOFT Community Services

Case Manager_FT-Contract

Ernestine’s Shelter is a non-profit organization providing shelter and holistic support services for women, Two-Spirit, trans, non-binary, gender-diverse individuals, youth, and children experiencing gender-based violence. We operate from an anti-racist, anti-oppression, trauma-informed, and harmreduction framework, providing services rooted in dignity, empowerment, and safety.&nbsp;We are seeking a Supervisor, Programs and Client Services to oversee daily program operations, support a diverse staff team, and ensure high-quality service delivery. Reporting to the Manager, Programs and Client Services, this position plays a key leadership role in program development, implementation, evaluation, and compliance with organizational and funder expectations. &nbsp;Key Responsibilities&nbsp;Operational Leadership:&nbsp;<ul><li>Provide day-to-day supervision, direction, scheduling, and coaching to program staff teams, in collaboration with the Manager. </li><li>Support development and implementation of annual work plans, workshops, program evaluations, and service deliverables. </li><li>Ensure professional and timely documentation, accurate client records, and compliance with funder and organizational reporting requirements. </li><li>Maintain clear communication with staff regarding expectations, responsibilities, observations, and performance feedback. </li><li>Respond promptly to client needs and complaints, and promote barrier-free, equitable services. </li><li>Support case management, attend client meetings as needed, and assist in resolving sensitive client concerns. </li><li>Complete administrative tasks including expense reconciliation (up to $500), shift change documentation, and review of serious occurrence reports. </li><li>Perform supervisory on-call duties and be available for consultation during emergencies. </li><li>Foster meaningful community partnerships and participate in internal and external committees to enhance service delivery. </li><li>Provide input to program budget planning and monitor gift card, transportation, and Personal Needs Allowance processes. &nbsp;</li></ul>Staff Supervision:&nbsp;<ul><li>Oversee recruitment, selection, onboarding, scheduling, coaching, and performance management for program staff. </li><li>Recommend disciplinary action, up to and including dismissal, in accordance with Ernestine’s policies and the ESA. </li><li>Approve time-off, attendance, and leaves in alignment with ESA requirements while ensuring service coverage. </li><li>Facilitate regular meetings with relief staff, address training needs, and support collaborative problem-solving. </li><li>Support conflict resolution and contribute to a healthy and respectful workplace culture. </li><li>Ensure compliance with occupational health and safety requirements and work collaboratively with the Joint Health and Safety Committee. </li><li>Provide leadership to team members and support placement students in gaining sector experience. &nbsp;</li></ul>Qualifications&nbsp;<ul><li>2–3 years of experience leading teams in a supervisory capacity. </li><li>Experience working within anti-racism/anti-oppression, trauma-informed care, harm reduction, and 2SLGBTQ+-affirming frameworks. </li><li>Strong understanding of systemic oppression and its impact on survivors of gender-based violence. </li><li>Post-secondary education and/or equivalent experience in social services or a related field. </li><li>Demonstrated experience in crisis intervention, non-clinical counselling, and front-line service delivery. </li><li>Strong communication, problem-solving, organizational, and time-management skills. </li><li>Proficiency with Microsoft Office applications and case management software (e.g., W.I.S.H.). </li><li>Demonstrated initiative, creativity, and commitment to continuous learning. </li><li>Ability to work collaboratively, build positive relationships, and support staff in high-pressure environments. </li><li>Vulnerable Sector Check (required prior to start date). </li><li>Valid CPR certification (Level C). </li><li>Ability to work flexible hours, including evenings, weekends, and rotational on-call, in accordance with ESA scheduling provisions.&nbsp;</li></ul>Position Details&nbsp;Job Type: Full-time, 15 month contract (to cover a leave)&nbsp;Hours: 35 hours per week, flexible schedule, and rotational on-call&nbsp;Salary: $60,000 – $65,000 annually (prorated to term of contract), paid vacation, plus benefits.&nbsp;How to Apply&nbsp;If this opportunity resonates with you, please send your resume and cover letter outlining how your experience aligns with the role.&nbsp;Email: <a href="mailto:humanresources@ernestines.ca" target="_blank">humanresources@ernestines.ca</a>. Please include “Supervisor Programs and Client Services” in the subject line.&nbsp;Ernestine’s Women’s Shelter upholds the principles of anti-oppression and adheres to the Ontario Human Rights Code. We are committed to fostering an inclusive, equitable, and accessible workplace. We strongly encourage applications from all individuals, Two-Spirit, genderqueer, trans and non-binary individuals to apply, including racialized, Indigenous and individuals with disabilities to apply.&nbsp;If contacted, please advise if you require accommodation at any juncture of the recruitment and/or hiring process.&nbsp;Application deadline: January 2nd, 2026 by 5pm&nbsp;No telephone inquiries, please.&nbsp;

Ernestine's Women's Shelter

Supervisor, Programs and Client Services

FULL TIME, REGULAR POSITION SALARY RANGE: $47,187 - $50,179Benefits include: • Extended Health and Dental benefits including Life, AD&amp;D and LTD • Healthcare of Ontario Pension Plan (HOOPP) • Employee Assistance Program (EAP) • Paid time off (vacation, sick and personal days) • Professional development time and fundsSouth Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.This position will operate as part of the new HART Hub. The HART Hub is an initiative of East Toronto Health Partners Ontario Health Team (ETHP OHT) led by South Riverdale Community Health Centre and St. Michael’s Homes with support from Anishnawbe Health Toronto, Gerstein Crisis Centre, The Neighbourhood Group, Michael Garron Hospital, Alpha House, Fontbonne Ministries, The Salvation Army, 2-Spirited People of the 1st Nations, Woodgreen Community Services, Comprehensive Treatment Clinic and The Neighbourhood Organization.This position acts as part of a multidisciplinary team, facilitating client flow and referrals through the East HART Hub and other SRCHC Substance Use &amp; Mental Health (SUMH) programs. This will involve providing program information, answering and triaging calls, inquiries, referrals, greeting and checking-in clients, booking appointments and file management using the EMR system, data entry, program material and supply ordering, and scheduling. This position requires providing services to a range of clients, including people who use drugs, people with mental health concerns, and other marginalized populations facing significant health barriers.Working within the larger Service Administration &amp; Quality (SAQ) team, this position will also provide back-up administrative support for the clinic and centre as a whole. This could include working at various SRCHC locations, booking appointments, communicating with clients, responding to general enquiries, acquiring services for and providing information to the public and other agencies regarding the services of SRCHC. This position involves working evenings and weekends, and is expected to work onsite.Responsibilities: Reception • Provide reception services for the SUMH team, the clinic and SRCHC • Respond to general enquires, provide basic service to clients (e.g. TTC tokens, taxis, referrals to other agencies) and provide information to the public and other agencies regarding services • Schedule new intakes, follow up appointments, make reminder phone calls and coordinate client drop-in visits via the EMR • Provide backup support within the SAQ team • Recognize escalating situations and follow established protocols to obtain assistance and apply de-escalating techniques General Administrative Duties • Respond to the administrative needs of the SUMH and Operational Health System teams • Assist with team meetings i.e. maintain running agendas and minute taking • Ensure relevant Process Manual and workflows are followed, accurate and up-to-date • Responsible for the opening and closing of the centre following procedures to ensure the security and safety of the building, staff, clients and guests • Open and distribute mail accordingly • Support with supply organization, ordering and tracking • Collaborate with program teams in the production and distribution of program material, brochures and flyers across multiple sites • Enter and maintain provider EMR templates, orientation and group schedules, as well as meetings and room booking • Provide administrative support with time off requests and rebooking clients following established minimum coverage guidelines • Utilize Excel in reception and administrative tasks Clinical Support and Administration • Administrative support for new referrals to SUMH programs via the EMR, email, e-referrals, fax and phone • Screen client calls; make appropriate appointments for services • Make arrangements and referrals with external services (e.g. x-rays, ECG’s and prescription renewals) as directed • Intake and registration of new clients following established protocols in the EMR • Work collectively to manage client waitlists for SUMH programs • Book appointments for clients using the EMR • Ensure the EMR and files are accurate and current • Input encounter information for data collection purposes into excel, EMR or other tracking system • Participate in all required meetings, trainings and communicate program and service updates across applicable teams • All other duties as requiredQualifications: • University, College and/or medical administrative education • Minimum one (1) year experience as a medical secretary or administrative assistant in a clinical or social service related environment preferred • Customer service training an asset • Conflict prevention and de-escalation training an asset • Knowledge of community, the health sector (including primary health care) and community health centres • A strong interest in issues affecting people who are homeless, living with a mental illness or substance use, and complex health needs • Experience working with marginalized populations, including homeless and street-involved people, current and former drug users, and sex workers an asset • General knowledge of Harm Reduction philosophy of care • Ability to assist with and help de-escalate conflicts, and confidence in asserting and maintaining strong boundaries • Respect for diversity, equity and accessibility with the ability to work collaboratively and positively with others • Ability to work effectively independently and as part of a multi-disciplinary team in a fast-paced environment • Planning and task management skills • Ability to prioritize and multi-task with simultaneous attention to detail • Excellent verbal and written communication skills • Excellent interpersonal skills in dealing with the public • Ability to assist people in a mature, friendly and helpful manner • Strong organizational skills • Proficiency in the use of computer technology and various software applications in particular an electronic health record • Ability to be flexible and a self-starter • Police clearance documentation will be required for employment • Proof of double COVID-19 vaccination status will be required for employmentThis posting is for an existing vacancy.Internal applicants please apply by Tuesday, December 16, 2025 at 12:00 p.m. (noon).This position remains open until filled.Please mail in your cover letter and resume in confidence to: The Hiring Committee – Admin Program Assistant – SUMH South Riverdale Community Health Centre 955 Queen Street East Toronto, ON M4M 3P3Or by email to: <a href="mailto:humanresources@srchc.com" target="_blank">humanresources@srchc.com</a>.Please enter “Admin Program Assistant – SUMH” in the subject line of your email.No faxes, phone calls, or requests to meet please. This is a bargaining unit position with CUPE Local 5399. SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. SRCHC is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted. SRCHC encourages applicants who are racialized (IBPOC) and/or applicants who face any barriers as a result of systemic discrimination to apply for this position. SRCHC encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, deodorants, lotions, hairspray, etc.) while at the Centre.

South Riverdale Community Health Centre

Administrative Program Assistant – Substance Use & Mental Health

Position Summary&nbsp;The Manager, Programs and Operations provides leadership for the day-to-day delivery and ongoing improvement of Caledon Meals on Wheels’ core services across Caledon and Dufferin. This includes oversight and senior leadership of Meals on Wheels, Seniors’ Wellness programs, special initiatives and pilots, and the volunteer program.Working closely with the Executive Director, program staff, the Volunteer Coordinator and community partners, the Manager ensures that services are client-centred, safe, reliable, and well coordinated. The role supervises key program and operations staff, supports staff and volunteer development, and uses data, feedback, and accreditation standards to guide program planning, risk management and quality improvement.Core Competencies<ul><li>Leadership and people management</li><li>Program planning, coordination, and evaluation</li><li>Volunteer engagement and stewardship</li><li>Operational and risk management</li><li>Client-centred service and advocacy for older adults and adults with disabilities</li><li>Collaboration, communication, and relationship building</li><li>Problem solving and decision making</li><li>Cultural humility, equity, diversity and inclusion</li></ul>Key Responsibilities and Duties:Program Leadership and Strategy<ul><li>Provide overall leadership for the planning, delivery, and evaluation of Meals on Wheels, Seniors’ Wellness, and other CMOW programs, ensuring services are client-centred, accessible, and responsive to community need.</li><li>Work with program staff to develop annual workplans, clear service targets, and program schedules that support safe, consistent, and efficient operations.</li><li>Oversee program logistics such as route planning, group schedules, space bookings, and coverage plans for staff absences.</li><li>Ensure policies, procedures, forms, and documentation are up to date, consistently applied, and aligned across programs.</li><li>Support in-home or intake assessments as needed, including eligibility, subsidies, and risk/safety considerations.</li><li>Lead or support the planning and implementation of new pilots, partnerships, or program expansion in collaboration with the Executive Director and other managers.&nbsp;</li></ul>Volunteer Program Leadership<ul><li>Provide overall leadership and strategic direction for the volunteer program, in line with the Canadian Code for Volunteer Involvement and sector best practices in volunteer engagement. </li><li>Directly supervise the Volunteer Coordinator, providing coaching, guidance, and support on day-to-day recruitment, screening, orientation, scheduling, recognition, performance feedback, and exit processes.</li><li>Ensure the volunteer lifecycle is well managed, including planning, recruitment, screening (e.g., references, police checks, driver’s abstracts, insurance documentation), orientation, ongoing training, supervision, recognition, and evaluation. </li><li>Oversee volunteer risk management, including clear role descriptions, boundaries, confidentiality expectations, incident reporting and follow-up, and alignment with organizational policies and relevant legislation.</li><li>Develop and monitor volunteer engagement plans and targets, including volunteer satisfaction surveys and improvement actions.</li><li>Ensure accurate and timely collection of volunteer data and statistics, including hours, assignments, compliance documentation, and recognition milestones.</li></ul>Staff Supervision and Team Development<ul><li>Provide direct supervision to assigned program and operations staff, including regular one-to-one supervision, team meetings, and performance management.</li><li>Set clear expectations, goals, and priorities for staff, and follow established evaluation and performance improvement processes where needed.</li><li>Foster a respectful, collaborative, and inclusive work environment where staff feel supported and valued.</li><li>Support staff development through coaching, feedback, and identification of training opportunities related to client service, leadership, volunteer engagement, and health and safety.</li><li>Model constructive communication, problem solving, and conflict resolution when issues arise with staff, volunteers, clients, or partners.</li></ul>Operational Management and Quality Improvement<ul><li>Oversee the day-to-day operational functioning of assigned programs, ensuring adequate staffing, coverage, and resources to safely meet service demand. </li><li>Work with team members to address operational issues such as scheduling, supplies, facility needs, and equipment. </li><li>Monitor program budgets, expenditures, and accounts receivable related to program areas, flag concerns, and work with staff and finance to follow up with clients when necessary. </li><li>Collect, analyze, and report on program and volunteer statistics, key performance indicators, and quality measures, supporting organizational dashboards and funder reporting. </li><li>Support accreditation and quality improvement work by contributing to policies, procedures, audits, and formal improvement initiatives. </li><li>Lead or support process improvement projects that enhance efficiency and service quality while maintaining client and volunteer safety.</li></ul>Client Services, Risk, and Incident Management<ul><li>Promote a client-centred approach across programs, ensuring clients and caregivers are treated with respect, compassion, and cultural sensitivity.</li><li>Ensure staff and volunteers follow established procedures for wellness checks, incident reporting, and escalation of concerns to the Executive Director or appropriate authorities.</li><li>Review and ensure timely follow-up and closure of incident reports, near misses, and complaints, with a focus on learning and improvement.</li><li>Support staff in navigating complex client situations, including referral to other services and collaboration with caregivers and community partners.</li></ul>Community and Partner Relations<ul><li>Represent Caledon Meals on Wheels at relevant committees, networks, and outreach events, particularly those related to older adults, food security, and volunteerism.</li><li>Maintain and strengthen relationships with community organizations, municipalities, health and social service partners, and funders in alignment with the Executive Director and Engagement and Development Manager.</li><li>Support outreach and marketing efforts for programs and volunteer opportunities, in collaboration with internal staff and partners.</li></ul>Health and Safety<ul><li>Promote and model safe work practices for staff and volunteers, in line with the Occupational Health and Safety Act, CMOW policies, and accreditation standards.</li><li>Work with the Health and Safety Representative to identify, report, and address workplace hazards or concerns.</li><li>Ensure staff and volunteers receive appropriate training related to health and safety, infection prevention and control, lifting and mobility, and field work.</li></ul>Other Duties<ul><li>Participate as a member of the management team in organizational planning, risk discussions, and strategic initiatives.</li><li>Support fundraising events and agency-wide activities as required.</li><li>Demonstrate behaviours consistent with CMOW’s mission, vision, and values, and contribute to a positive organizational reputation for food and service excellence.</li><li>Other related duties as assigned by the Executive Director.</li></ul>Qualifications:Education and Experience<ul><li>Postsecondary diploma or degree in social or community services, gerontology, health or human services, non-profit management, or a related field, or an equivalent combination of education and experience.</li><li>Minimum two – three years of progressive experience in community-based or non-profit programs, including at least one year in a supervisory or management role. </li><li>Demonstrated experience overseeing volunteers and volunteer programs, including recruitment, screening, training, supervision, and recognition.</li><li>Experience working with older adults and/or adults with disabilities, ideally within a community support, seniors’ services, or health context.</li><li>Experience using client and volunteer databases and Microsoft 365. Experience with AlayaCare or similar systems is an asset.&nbsp;</li></ul>Knowledge, Skills, and Abilities<ul><li>Strong leadership, coaching, and team-building skills, with the ability to support staff and volunteers through change. </li><li>Solid understanding of volunteer engagement principles, risk management, and the Canadian Code for Volunteer Involvement. </li><li>Strong skills in program planning, implementation, and evaluation, including using data to inform decisions and demonstrate impact. </li><li>Excellent communication and interpersonal skills, with the ability to build positive relationships with clients, staff, volunteers, and community partners.</li><li>Strong organizational and time management skills, with the ability to balance multiple priorities and deadlines.</li><li>Knowledge of relevant Ontario legislation and standards such as the Occupational Health and Safety Act, Ontario Human Rights Code, AODA, PHIPA/PIPEDA, and privacy/confidentiality practices is an asset.</li><li>Comfort working in a fast-paced, evolving environment with a commitment to continuous improvement and learning.</li></ul>Other Requirements<ul><li>Satisfactory Vulnerable Sector Check.</li><li>Valid driver’s licence and daily access to a reliable vehicle for work in Caledon, Dufferin and surrounding communities</li></ul>Working Conditions<ul><li>Combination of office work, meetings in the community, home visits (as needed), and program site visits.</li><li>Prolonged periods of sitting and computer use, with regular telephone and virtual communication.</li><li>Occasional lifting and carrying of program supplies’ up to approximately 20 pounds / 9 kilograms. </li><li>Frequent interaction with clients, some of whom may have complex health or social needs, requires strong interpersonal skills and the ability to manage challenging situations with compassion.</li><li>Some evenings and weekends required for meetings, events, and program needs.</li></ul>Benefits<ul><li>Competitive salary commensurate with experience.</li><li>Comprehensive benefits package including health insurance, retirement contributions, and paid time off.</li><li>Opportunities for professional development and advancement within the organization.</li><li>Meaningful work that makes a positive impact on the lives of seniors in our community.</li><li>Other duties as assigned</li></ul>At Caledon Meals on Wheels, we believe in the strength and richness that diversity brings to our community. We are committed to fostering an inclusive and equitable workplace where individuals from all backgrounds are not only welcomed but celebrated for the unique perspectives, experiences, and talents they bring.We actively encourage applications from candidates of all races, ethnicities, religions, genders, sexual orientations, abilities, ages, and backgrounds. Caledon Meals on Wheels is dedicated to creating a workplace that reflects the diversity of the communities we serve, ensuring that everyone feels valued, respected, and empowered to contribute their best.We recognize the importance of equity in employment practices and are committed to providing a fair and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know, and we will work with you to ensure your needs are met.

Caledon Meals on Wheels

Manager, Operations and Programs

INTERNAL/EXTERNAL POSTING: OPEN UNTIL JANUARY 2 AT 4:00PM&nbsp;CASE MANAGER – TRANSITIONAL CASE MANAGEMENT (76-25)&nbsp;Hours of Work: 35 hours per week&nbsp;Job Status: &nbsp;Permanent &nbsp;Base office: Bracebridge&nbsp;Competition #: &nbsp;38-25&nbsp;Purpose of the Position:&nbsp;This member of the team has responsibility to carry out case management, psychosocial rehabilitation, crisis intervention and treatment for individuals living with serious and persistent mental illness under the clinical supervision of the team, the Team Leader or delegate. This team member has the clinical skills and experience necessary to assess, develop, co-ordinate, and provide a plan of care by way of recovery and support systems used throughout CMHAMPS and other community services. This team member supports opportunities for clients to increase or develop new skills to become more successful and satisfied in their daily living, learning, working and social environments of their choice with the least amount of professional help required. This team member will be an expert in engaging the community and developing a network of landlords, community service providers and clients in the District of Muskoka.&nbsp;Education and Qualifications:&nbsp;<ul><li>A bachelor’s degree in behavioural science, social work or equivalent is required. Equivalence for the purpose of qualification means a university education in the social sciences, which includes or is supplemented by practical courses in these disciplines. &nbsp;</li><li>One year of experience working with persons who have mental illness and/or developmental disability and/or substance use issues plus experience in providing one or more of the following: <ul><li>supportive counselling &nbsp;o&nbsp;case management </li><li>crisis intervention </li></ul></li><li>Knowledge of mental illness and of the health and social service program </li><li>Ability to work professionally, autonomously, collaboratively, and respectfully within a team environment and with a range of internal and external stakeholders in a rural setting. </li><li>Familiarity with Psychosocial Rehabilitation principles and practices and the concept of recovery. </li><li>An understanding of the concept of recovery and a commitment to work for its ongoing expression in the service system. </li><li>A commitment to the rights of those experiencing serious mental illness/addictions. </li><li>Knowledge and awareness of Indigenous culture and language considered an asset. </li><li>Excellent communication, organization, and interpersonal skills </li><li>Working knowledge of Microsoft Windows, the Internet, and data management software </li><li>A willingness to serve clients within the communities of the District of Muskoka and Parry Sound </li><li>A valid Ontario G or G2 driver’s license, a safe and reliable means of transportation, and appropriate insurance for work purposes on your vehicle with a minimum of $1,000,000 in liability coverage. </li><li>Bilingual in French/English language considered an asset </li><li>Work schedule may include days/evenings/weekends and statutory holidays.&nbsp;</li></ul>Salary scale: $29.26 - $38.32 per hour commensurate with qualifications and experience&nbsp;Benefits include: Comprehensive benefit plan and enrollment in a Registered Retirement plan with HOOPP where contributions start on date of hire.&nbsp;You are invited to submit your application by quoting competition number 76-25 by 4:00pm on January 2, 2025 to:&nbsp;The Hiring Committee&nbsp;Canadian Mental Health Association, Muskoka-Parry Sound Branch&nbsp;173-202 Manitoba Street&nbsp;Bracebridge, Ontario P1L 1S3&nbsp;Telephone (705) 645-2262&nbsp; &nbsp;&nbsp;Online: <a href="https://mps.cmha.ca/get-involved/careers/" target="_blank">CMHA MPS Careers Page&nbsp;</a>Canadian Mental Health Association Muskoka – Parry Sound (CMHAMPS) is an equal opportunity employer and we value the importance of diversity, dignity and worth of every individual in the workplace.&nbsp;Qualified consumers/survivors and/or family members are encouraged to apply&nbsp;We retain all applications submitted for one year after the closing date of this posting for consideration in any future postings.&nbsp;As part of our commitment to Accessibility, if you wish this information in a different format, please contact our office at 705-645-2262 or email <a href="mailto:feedback@cmhamps.ca" target="_blank">feedback@cmhamps.ca</a>.If you are contacted regarding a job opportunity, please let us know prior to the interview if you require accommodation.&nbsp;We thank all applicants but only those selected for an interview will be contacted.&nbsp;

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