Youth Housing Based Case Manager

Job Posting

Youth Housing Based Case Manager

TITLE: Youth Housing Based Case Manager LOCATION(S): Ottawa SALARY: $52,840.57 to $59,808.00 HOURS: Full time hours (37.5 hours per week) EMPLOYER: John Howard Society of Ottawa HOW TO APPLY: Please submit your cover letter and resume through the John

Howard Society of Ottawa’s website, under the Careers tab at:

https://johnhoward.on.ca/ottawa/careers/

CLOSING DATE: Tuesday, August 12th, 2025

About the environment: Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focussed on creating a caring environment for both clients, and staff. At JHS Ottawa, you will find an employer that celebrates the uniqueness of each of its staff members and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential. JHS Ottawa will provide permanent new employees access to a benefit plan, four weeks vacation annually, a Defined Contribution Pension Plan after eligibility waiting period, and opportunities for continual learning and development.

About who we support: Our employees are supporting a diverse client group including youth and adults, all genders, from a wide cross section of social, ethnic, linguistic and cultural backgrounds who are representative of our broader community. We are accountable to the people we serve by providing the highest quality of service with integrity through the delivery of responsive, innovative and evidence-informed approaches.

About diversity at JHS Ottawa: The John Howard Society of Ottawa is committed to reflecting and responding to the diversity of the people and communities we serve and is seeking that diversity in applicants for this position. We welcome candidates from racialized persons/persons of colour, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+, and all candidates who contribute to furthering the diversity of ideas. We also recognize that people from diverse groups have different needs and require different solutions to gain equal opportunity for success in the hiring process. If you require any accommodation during the interview process, please let us know.

About the role: Under direction of the Housing Programs Coordinator, you will be part of a multi- disciplinary team with the primary focus of assisting our clients find and maintain safe and appropriate housing. You will work with youth aged 16-24 stabilize in housing of their choice. Your role will include assessment, reporting, case management, hands-on coaching, advocacy and collaboration with stakeholders and funders. Utilizing the teams-based approach to Housing Based Case Management in this role you will support your caseload as well as direct and indirectly support the caseload of your team members. In this role you will utilize a housing first philosophy, and work as part of a broader team of Youth Housing Based Case Managers (HBCMs) in the City of Ottawa working toward ending youth homelessness in Ottawa.

https://johnhoward.on.ca/ottawa/careers/

As the successful candidate, you have:

• University or College Diploma in relevant field, or equivalent experience

• Knowledge of the Housing First approach to homelessness, Ontario Land-Lord Tenant Act, SPDAT Assessment, and HIFIS

• Minimum 2 years experience working with marginalized individuals

• Experience working with Youth at risk of homelessness and/or Justice Involvement

• Skills to work as a member of a team, supporting individuals from other caseloads as needs arise

• Strong organizational skills prioritizing multiple demands in a possible high-stress environment

• Bilingualism is a strong asset

You’ll also be prepared to….

• Be extremely open-minded and non-judgemental as you serve a clientele who experience a variety

• Liaise and mediate with landlords, neighbours, etc.

• Have a flexible schedule with availability for some evening, weekend and on-call work

• Work at home, in the office and in the community as needed

• Have ownership of a vehicle .You are required to transport clients in your own vehicle)
• Exercise extreme flexibility to accommodate fluctuating and varied program needs

• Participate in trainings, meetings and supervisions as required

You’re a fit with our organizational culture, if you mirror our values in the way you work:

• You are committed to providing the highest quality of care for your clients, though responsive, innovative, and evidence informed approaches.

• Driven by curiosity, you adapt to achieve the best results for clients/communities you serve.

• Celebrating the uniqueness and lived experience of every person is part of your nature, and this conviction creates a sense of belonging, safety, and better outcomes for all.

• As a leader, you lead in a way that helps employees live their strengths and reach their potential.

• Lead with compassion and care for others, and help JHS build a culture of listening, mutual support, and meaningful connections.

You’re a fit with our organizational culture, if you believe:

• In building meaningful connections across our programs, partners, and neighbourhoods fosters inclusion and empowerment.

• In a person-centred approach, recognizing the value, expertise, and capacity of each individual to make choices that lead to their best self.

• That systemic inequalities exist, and that all people have the right to be treated with dignity, to live free from discrimination, to have a home, and to access employment, education, health promotion and other supports.

• In reducing harm to individuals and communities through a non-judgmental approach that builds resiliency and accountability.

• In the capacity of individuals and communities to adapt, change, and grow while promoting the conditions to inspire positive transformation.

We sincerely thank all applicants who express interest in JHS and this position- only those selected for

an interview will be contacted.