Youth Engagement & Volunteer Manager

Job title

Youth Engagement & Volunteer Manager

Department

Service Programs

Reports to

Director, Service Programs & Innovation Implementation

Salary range

$64,000-$68,500

Job type

Full-Time, 12-Month Contract, Hybrid working 2-3 days per week

Location

Toronto, Ontario

Posting period

2026-01-30

The opportunity

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and only 24/7 e-mental health service in the country and a global leader in innovation for youth and their well-being.

Reporting to the Director, Service Programs & Innovation Implementation, the successful candidate will support lead our youth ambassador programs. In this role, you’ll drive recruitment, training, and support for youth ambassadors, creating experiences that are smooth, meaningful, and impactful. You’ll work across teams, manage budgets, track program success, support staff and volunteers, and help build strong partnerships.

Your work will ensure that youth ambassadors are prepared, confident, and ready to take part in initiatives that truly matter. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!

The responsibilities

• Lead and manage youth engagement and ambassador programs, including recruitment, onboarding, training, and ongoing support.
• Develop and implement strategies to achieve program, budgetary, and contractual goals.
• Stay current on best practices in youth engagement and volunteer management and embed them into programs.
• Collaborate with internal teams to ensure seamless and impactful experiences for youth.
• Support donor communications, program reporting, and the development of strong partnerships with schools, communities, and other stakeholders.
• Oversee budgets and monitor program progress to ensure goals are met.
• Support staff and volunteers in their growth and development.
• Travel as required to events, schools, or partner initiatives.
• Ensure youth ambassadors are equipped and prepared for a wide range of activities.

The qualifications

• Post-secondary degree or diploma in a relevant field (e.g., public health, social work, education, communications, business)
• Understanding of youth mental health and engagement
• Knowledge of best practices in volunteer management
• 3–5 years in program/project management, youth engagement, or partnerships
• 2–3 years of people management experience
• Ability to lead, coach, and develop others
• Experience planning and implementing programs, tracking results, and reporting outcomes
• Strong organizational, communication, and problem-solving skills
• Ability to manage multiple priorities and collaborate across teams
• Proficiency in Microsoft Office
• French proficiency and grant reporting experience (preferred)

Don’t meet every qualification listed? Studies often report that equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

The application process

To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.

About KHP, Canada’s Unlock The Hope Youth Charity

Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.ca.

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.

We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.

As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.

To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023–2027 Strategy and Action Plan.

Accommodations

KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation and benefits

Salaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:

• Hybrid work model
• Comprehensive Employee Benefits Program
• Emergency Travel Assistance
• Wellness programs
• Recognition awards
• Employee and Family Assistance Program (EFAP)

Candidate verification

The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Privacy

KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form.

Message to agencies

KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.