Welcome Desk Associate (Part Time)

Evergreen is seeking a Welcome Desk Associate to join our team.

We are a national non-profit transforming public spaces in our cities for the health of people and our planet. With over 30 years of championing urban sustainability, we see the potential of our cities to solve some of the biggest issues facing our time and believe that our public spaces are the key to unlocking it. We see beyond the spaces that exist today and imagine them transformed into places where people and nature thrive.

The Evergreen Brick Works site, where our head office is located, is built on the sovereign territory and waterways of the Haudenosaunee, Wendat, and Anishinaabe Nations. These nations continue to be the original governments, continuing leaders and decision makers that govern these lands. The territory is governed by Treaty 13 signed by the Mississaugas of the Credit. Treaties remind everyone of our mutual responsibilities to these Nations and the many First Nations, Métis, and Inuit who call this land home. 

Why Evergreen?

In staff engagement surveys, Evergreen employees consistently report that their colleagues are one of the best things about working here. What else is in it for you?

• Flexible workdays that align with your life needs and role responsibilities.
• Access to mental health resources.
• Employee Resource Groups (ERGs) that support staff who are Indigenous, racialized, or 2SLGBTQ+, as well as ERGs for allyship learning, and to support caregivers of all kinds.
• Active workplace committees, including Health & Safety, IDEA, and Employee Engagement.
• Access to informal and formal skills development and resume building opportunities.
• A beautiful head office location surrounded by nature at Evergreen Brick Works, with a free shuttle bus from Broadview Station.

Key Accountabilities

A day-in-the-life of this role might include:

• Greeting visitors to Evergreen’s Welcome desk, answering general inquiries, providing information and professional customer service to the public and clients, using Evergreen’s GUIDE customer service model.
• Answering phone calls, responding to emails, and forwarding information to appropriate staff members as required.
• Escalating issues, or potential issues, to appropriate staff members.
• Supporting passive programming initiatives by ensuring resources are prepped and accessible.
• Assisting volunteers in presenting programming, as well as educating and inspiring visitors to explore our site and programs.
• Promoting Evergreen as a national not-for-profit organization, helping to inspire public support.
• Coordinating visitor tracking, as well as other activity tracking and evaluation systems for the site.
• Tracking and sharing regular progress updates on visitor relations, inquires, concerns, and procedures.
• Monitoring deliveries and direct delivery personnel to the correct location.
• Overseeing general cleanliness and organization of the Welcome Desk and surrounding area, coordinating with the Facilities department as needed.
• Supporting with associate duties at the Evergreen Garden Market: cashier, inventory and invoice processing.
• Supporting onsite events by providing necessary assistance to site visitors.
• Administering first aid and follow emergency protocols when required.

What You’ll Bring

Success in this role will be supported by the following target qualifications and core competencies.

• 1-3 years of relevant experience working at a reception desk, or in a similar customer service or hospitality focused environment.  
• Ability to work a flexible work week, including some evenings and weekends.  
• Strong interpersonal and customer service skills with the ability to communicate professionally and courteously with a wide range of visitors, tenants, and staff.
• Ability to de-escalate situations as necessary, while being able to ask for support when required.
• Comfortable responding to general inquiries in person, by phone, and by email in a professional and timely manner.
• Strong organizational skills and the ability to manage multiple tasks at once.
• Able to work independently for long periods, while also collaborating effectively with team members when needed.
• Proficient with Microsoft Office applications, including Outlook, Word, Excel, or similar software programs. 

You might have the following assets:

• Post-secondary education is an asset.
• Previous administrative experience is an asset.
• First Aid and CPR certification is considered an asset, or willingness to obtain.

Aren’t sure if you check every requirement on this list? That’s ok! We are still interested in hearing from you. We’d love to learn more about how your unique experience might make you a great addition to Evergreen.

Still Interested? Here are some other things you should know!

• This is a part-time, hourly role to fill a new position.
• The target hire rate for this role is $23.74 per hour. To ensure equity and transparency, our target hire rates are real and are not flexible. If this posted rate does not meet your needs, we ask that you save your application for a time when there is a role and salary that is a fit for you.
• Vacation pay equal to 4% of wages earned included.
• This role is supervised by the Manager, Visitor Engagement & Retail.

Working Conditions

• Position is based out of Evergreen’s head office at Evergreen Brick Works in Toronto.  
• Work schedule includes a mix of weekdays, holidays, evenings and weekends. 
• Frequent interaction with people in areas that can be noisy.
• Sitting for extended periods of time.

Our Recruitment Process

Interested applicants should submit their candidacy by Friday, June 19th. Please limit your resume to three pages. Please also include a cover letter to introduce yourself and to give us further context on your job history and skills you’d like to highlight. Candidates selected for an interview will be contacted directly by a member of our People & Culture team.

• There will be one in-person interview at Brick Works.
• We will be reviewing submissions on a rolling basis. This posting may close early in the event that a number of great candidates are identified prior to the deadline.
• We are committed to ensuring that all applicants are notified when the role has been filled so that you aren’t left wondering about the position.

We’re always learning, so please reach out at any stage of the application process if you require support or adaptations. Evergreen is committed to fostering an inclusive and accessible work environment. We are an equal opportunity employer and welcome applications from all qualified individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, Evergreen will provide accommodations throughout the recruitment cycle to applicants who request them.

Evergreen uses a people-focused approach to evaluating applicants. We do not utilize artificial intelligence during the recruitment process.