VP, Network Relations & Impact

ABOUT FEED ONTARIO

From securing fresh and healthy food sources, to driving change through policy research and innovative programming, Feed Ontario unites food banks, industry partners, and local communities in our work to end hunger and poverty.

JOB SUMMARY

Reporting to the CEO, the VP, Network Services & Impact provides leadership and direction in the development, implementation and ongoing management of Feed Ontario’s member network and associated strategies. As a member of the Senior Leadership Team, the VP is accountable for member acquisition, retention, engagement and overall satisfaction, ensuring alignment with organizational objectives, values and strategic priorities. Builds and fosters a collaborative food bank network, engaging in proactive communication and collaboration with members and affiliates, ensuring a clear understanding and abidance of policies, processes and procedures. Provides leadership to member relations team ensuring superior programing, training and customer service levels. Collaborate with Senior Leadership Team to enhance member experiences, maintain/grow value of Feed Ontario membership, and promote the mission, vision and values of Feed Ontario.

DUTIES AND RESPONSIBILITIES

Vision, Strategy & Leadership

• Collaborates with the CEO and senior leadership team to define Feed Ontario’s mission and direction by providing input in short and long term strategic and operational planning and positioning within the organizations.
• Work in collaboration with Sr. Leadership to build and maintain Feed Ontario’s professional reputation within the food bank and food security sector.
• Develop strategies, goals, and plans that serve and balance provincial and local interest in consultations with the network. Facilitate and support the transition from an equality to equity approach to membership services, maintaining alignment with Feed Ontario’s strategic objectives.
• Design and implement the multi-year network strategy, including events and training, implementation of national standards, and leading member relations team to achieve established objectives
• Establish strategies, programs, and processes to engage food bank network and share best practices
• Openly share feedback and information with CEO on membership trends, metrics, and experiences in support of overall Feed Ontario goals and objectives.

Member Engagement & Relationship Management

• Proactively build a culture that fosters networking, partnership development, collaboration, and integration across the network
• Develop, enhance, and implement strategies to attract new members, retain existing members and manage strategic partnerships and member relations.
• Collaborate with Communications and Development teams to create targeted campaigns and resources to retain and support members, demonstrating the value of membership
• Evaluate potential partnerships and member opportunities to ensure alignment with organizational goals and objectives
• Provides guidance, direction and oversight for the design, administration and analysis of member surveys and feedback initiatives. Translate insights into actionable recommendations and comprehensive reports for the network
• Establish, track, and monitor member engagement goals, provide regular reports on membership metrics, analysis, and achievements
• Provide direction, guidance and oversight to the annual Feed Ontario membership cycle, including but not limited to member renewals, member visits, annual member survey, and network meetings.
• Oversee the development of all member focus groups/round tables/visits and committees, as needed, to collect feedback and insights from network to ensure program efficacy and member engagement
• Act as the primary point of contact for the management of high level and/or complex member relationships to strengthen collaboration and alignment across the network
• Manage and direct complex complaint management, ensuring resolution aligns with organizational policies and standards

Member Services, Partnerships & Programs

• Design and oversee the development and execution of comprehensive range of virtual and in-person events, programs and educational offerings to deliver valuable programing and tools for members and/or advance organizational goals
• Maintain program standards, ensuring all member program activities operate effectively, ethically and in compliance with program standards which meet or exceed the organization’s expectations, Food Banks Canada’s National Standards of Excellence and those of its donors.
• Collaborate with senior team to ensure programs, services, education and event initiatives are integrated with the overall strategies and objectives of Feed Ontario
• Oversee all member relations events, communications and services. Addressing issues as needed
• Direct high-level and/or complex member programs and partnerships including contract negotiations, rollout planning and implementation (e.g. Metro Grant)
• Oversee the planning, execution, and adoption of member systems (e.g. Link2Feed), including vendor management, contract negotiation, rollout, onboarding, and compliance (ensuring legal compliance with PIPEDA and Member Agreements, updating legal agreements as needed, and meeting obligations with Food Banks Canada and/or other stakeholders).

Policies & Standards

• Develop, review and implement best practices and policies for member food banks in alignment with Feed Ontario policies and sector best practices. Identify resources needed by network and subsequent action plans for implementation.
• Oversee and facilitate the National Standards of Excellence Accreditation, including the development of member success strategies, training and audit processes
• Develop operational policy recommendations to support network effectiveness

Team Development & Management

• Oversee departmental operations, workflows and service delivery practices
• Work collaboratively and maintain regular communications with other departments to ensure the overall success of Feed Ontario in pursuit of its strategic priorities
• Provide leadership, guidance, and direction to team members. Establish accountabilities, priorities and manage workflows
• Promote a motivated and collaborative team of member engagement and customer service professionals. Act as a role model to build a positive organizational culture,
• Identify, coordinate/deliver necessary training and coaching to enable team members to meet performance expectations. Identify professional development and training opportunities for team members
• Participate in interviewing, recruitment, hiring and mentoring of staff as needed
• Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments.

Other duties may be required

QUALIFICATIONS, EDUCATION, AND PROFESSIONAL EXPERIENCE

• Bachelor degree or equivalent post secondary education
• 15 + years progressive professional experience in the non-profit sector with a focus on member relations and advocacy.
• 5+ years leadershp experience in managing teams and developing strategies.
• Demonstrated experience and success in member advocacy, satisfaction and complaint resolution
• Valid Driver’s License and access to a reliable vehicle

WORKING CONDITIONS

Feed Ontario office works under a hybrid model of in-person and remote work. Most work on behalf of Feed Ontario will done remotely. There will be some offsite travel required for meetings with partners and stakeholders. On occasion, you will be required to attend events on behalf of Feed Ontario.

As part of our commitment to racial justice and reconciliation, we are actively encouraging Black, Indigenous, and People of Colour candidates to apply for this position. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

The publication of this advertisement is neither an assurance that an applicant will be hired, nor that the position will be held open for any specific period of time in the event that a suitable candidate for the position is identified at an earlier date.

If you are interested in the role, please submit your resume and cover letter via LinkedIn or to hr@feedontario.ca no later than end of day on October 31st, 2025.