Volunteer Team Inbox Administrator (Volunteer)

Established in 2016, Fetch + Releash is a volunteer run dog rescue dedicated to saving dogs in need. Our foster dogs come from a variety of different backgrounds such as pounds and shelters, strays and surrendered pets, both locally and abroad. Through our network of volunteers, foster homes, trainers and veterinarians, we strive to give every dog the loving forever family they deserve. As a foster-based dog rescue, our foster dogs live in private homes across the Greater Toronto Area (GTA) where they receive the love and attention they need to prepare them for adoption.

Our Mission
Adoption
By collaborating with local and international communities, our mission is to save dogs in danger of homelessness, abuse, neglect or euthanasia. Once in our care, we match each dog with the loving forever family they deserve.
Advocacy
In addition to re-homing dogs, we are passionate about advocating for animal rights and educating the public on relevant issues such as:

• Backyard breeding
• Overpopulation and the importance of spay & neuter
• Chained animals

Dogs are sentient beings with the right to nutritious food, a life enriched with adequate exercise and mental stimulation, veterinary care and love.
Education
A dog is a lifetime commitment and not to be discarded due to health, lifestyle change or inconvenience. Some of the top reasons dogs end up in shelters are lack of training, lifestyle changes (i.e. new baby, marriage), relocation, cost of dog ownership, not enough time for pet etc. Our goal is to ensure our adoptive families are well versed in the realities of dog ownership and ready to make a lifetime commitment.

Position Summary:

We are looking for an administration professional to manage our volunteer inbox. This person will be responsible for processing volunteer applications and answering general inquiries from interested volunteer applicants.

PRIMARY DUTIES AND RESPONSIBILITIES

• Managing the volunteer inbox for incoming applications and inquiries
• Reviewing and ensuring the application form has been fully completed
• Ability to recognize "red flags" in an application
• Checking inbox daily and respond to inquiries within 24 hours or refer to the appropriate team if needed
• Create volunteer profiles and upload applications into database

SUPERVISION EXERCISED

Number of direct reports: 0

SUPERVISION RECEIVED

As part of volunteer team and under the guidance and direction of the Volunteer Manager, works independently as well as part of a team.

WORKING CONDITIONS

• Remote
• Training provided; a computer with a camera is required
• Available for virtual meetings as required
• 1 hour per week commitment

QUALIFICATIONS & ATTRIBUTES

• Strong Written Communication Skills
  Ability to communicate clearly, professionally, and courteously when responding to both internal and external inquiries via email.
• Attention to Detail
  Careful and thorough when reviewing volunteer applications to ensure all required fields, documents, and information have been fully completed.
• Sound Judgment and Critical Thinking
  Ability to recognize potential “red flags” or inconsistencies in applications and know when to flag concerns or escalate to the appropriate team.
• Reliability and Time Management
  Dependable and organized, with the ability to monitor the volunteer inbox daily and respond to internal and external inquiries within 24 hours, or refer them to the appropriate team when necessary.
• Organizational and Data Management Skills
  Comfortable creating volunteer profiles, uploading applications, and accurately entering and maintaining records in a database or tracking system.
• Confidentiality and Professionalism
  Ability to handle sensitive applicant information responsibly and maintain confidentiality at all times.

What Fetch + Releash offers:

• Join a community of supportive dog lovers.
• Training, resources, and guidance.
• Flexible volunteering that fits your schedule and lifestyle.
• Rewarding experience of fulfilling our mission to helping dogs find their forever homes.
• Exclusive events for active volunteers

We ask that only those who can make a serious long term commitment 1yr+ to volunteering with Fetch +Releash apply for this role.