Volunteer Support Assistant

Volunteer Support Assistant - Canada Summer Jobs (16 Week Contract)

About HIEC

Halton Industry Education Council (HIEC) is an innovative not-for-profit social enterprise focused on partnerships, mentorship, and workforce development in Ontario. With over 30 years of experience as an active, community-focused organization, HIEC aims to enhance career education and inspire youth to make informed career decisions.

Through impactful programs such as Ontario Career Lab and ApprenticeSearch.com, HIEC works with schools, volunteers, employers, and community partners to create meaningful pathways between education and employment.

We offer a team environment that encourages innovative ideas, collaboration, initiative, and an entrepreneurial spirit.

Position Description

We’re looking for an organized, energetic, and service-oriented Volunteer Support Assistant to join our team this summer! In this role, you’ll work closely with the Volunteer Engagement Coordinator to support the day-to-day experience of volunteers who contribute to important HIEC initiatives, with a strong focus on the continued growth of the Ontario Career Lab.

This position combines administration, communication, coordination, and project support. You’ll assist with volunteer onboarding, scheduling, records management, screening processes, email communications, and summer initiatives designed to strengthen how we engage, support, and recognize volunteers. You may also have the opportunity to attend events, career sessions, outreach activities, and volunteer functions, gather feedback, assist with surveys, and contribute ideas that improve our volunteer systems and processes.

This role is ideal for someone who enjoys helping others, staying organized, taking initiative, and making meaningful community impact in a fast-paced, collaborative environment.

This position is funded through the Canada Summer Jobs program. Candidates must:

• Be between 15 and 30 years of age at the start of the funded position.
• Be a Canadian Citizen, permanent resident, or someone to whom Refugee Status has been granted/conferred.
• Have a valid Social Insurance Number (SIN).
• Be available to work the required full-time contract hours for the duration of the placement.

Key Responsibilities:

• Support volunteer onboarding, communications, scheduling, and general coordination
• Assist with volunteer records, spreadsheets, databases, and internal tracking systems
• Help process and monitor volunteer screening requirements, including Sterling Backcheck requests and follow-up steps
• Respond to volunteer inquiries in a professional and service-oriented manner
• Support initiatives connected to Ontario Career Lab, including events, career sessions, webinars, and outreach activities
• Attend select sessions or events to support operations and gather feedback
• Assist with surveys, reporting, and summer improvement projects
• Draft volunteer emails, reminders, recognition messages, and general communications
• Contribute ideas that improve volunteer engagement, service delivery, and internal processes
• Complete other duties as assigned from time to time in support of organizational priorities

Qualifications to succeed:

• Relevant post-secondary education in business administration, communications, human resources, education, community services, nonprofit management, or a related field is considered an asset
• Equivalent combinations of education, training, experience, and transferable skills will be considered
• Previous experience in administration, customer service, volunteer environments, events, education, or coordination is an asset
• Strong organizational skills with excellent attention to detail
• Strong written and verbal communication skills
• Demonstrated initiative, creativity, and willingness to contribute ideas
• Comfortable using Microsoft Office, Google Workspace, and general workplace technology
• Experience with CRM systems (such as HubSpot), spreadsheets, surveys, or digital communication platforms is an asset
• Passion for volunteerism, youth engagement, community impact, and service excellence
• Interest in or experience within the not-for-profit sector is considered an asset

Key Competencies:

• Demonstrates curiosity, initiative, and creativity in improving processes and supporting new ideas
• Demonstrates a strong customer service mindset and commitment to creating a positive volunteer experience
• Applies strong attention to detail and accuracy when managing records, scheduling, communications, and data
• Communicates in a clear, professional, and audience-appropriate manner
• Works collaboratively and professionally with internal teams and stakeholders
• Balances independent work with responsiveness to team needs and deadlines
• Maintains professionalism and discretion when handling sensitive information
• Adapts well in a dynamic environment with evolving priorities and project needs

Working Conditions:

• Typical working hours are Monday to Friday, with occasional flexibility required based on programming or event needs
• This position may operate within a hybrid work environment, combining onsite work at HIEC’s Burlington office with event attendance and some remote work, subject to operational needs
• Some travel within Ontario may be required
• A Vulnerable Sector Check is required
• Valid driver’s licence considered an asset
  

This is an excellent opportunity for someone seeking practical experience in volunteer engagement, administration, community programming, and project coordination. If you are a motivated individual with strong organizational skills and a commitment to supporting team success, we would love to hear from you.

We thank everyone who submits an application for their interest! This job opening represents an existing vacancy. Although our team is mighty, it's still small; only successful applicants will be contacted.

HIEC is committed to equity and creating a respectful and inclusive workplace culture that reflects the broad diversity of communities we work with. This includes people who identify as immigrants, refugees, women, Indigenous, Black, LGBTQ2S+ people of colour, and people with disabilities. Accommodations are available on request for qualified candidates during each stage of the recruitment process. Please note that candidates applying for Canadian job openings should be authorized to work in Canada.

As a condition of employment, HIEC requires individuals to be "fully vaccinated" (as defined by the Government of Ontario) against COVID-19 prior to commencing employment. Notwithstanding, HIEC will provide reasonable accommodation to any individual who is unable to comply with this vaccination requirement due to a disability or another ground protected by the Ontario 'Human Rights Code'. If you require such accommodation, please contact HR as soon as possible (905) 634-2575 ext. 107 or HR@hiec.on.ca