Volunteer Receptionist

Volunteer Receptionist – Toronto Office (Part-Time, In-Person)
Location: 220 Bay St. #300, Toronto, ON
Time Commitment: Minimum 2 days/week (Tuesdays & Wednesdays) until end of December 2025

Position Overview
Arthritis Society Canada is looking for a dedicated and friendly Volunteer Receptionist to join our Toronto office team. This long-term volunteer role supports our Receptionist, who will remain in the role until the end of December 2025.

As our Volunteer Receptionist, you’ll be the first point of contact for guests, staff, and community members. You’ll help maintain a professional, welcoming front desk and provide administrative support to ensure smooth day-to-day operations.

We are seeking someone who can be on-site each Tuesday and Wednesday (our busiest office days) to:

Cover lunch breaks

Provide additional front desk support

Cover a planned vacation from September 22 to 29

Be available on short notice to provide backup if our Receptionist is off sick

This is a great opportunity for someone looking to gain office experience, support a meaningful cause, and contribute to a welcoming environment.

Key Responsibilities

Greet and assist all visitors in a professional and friendly manner

Answer incoming calls to the main reception line courteously and efficiently

Monitor and triage voicemails and emails sent to info@arthritis.ca

Forward confidential patient referrals from the Toronto fax inbox to AREP

Maintain a consistent presence at the reception desk during office hours

Support light administrative tasks and basic housekeeping duties

What We’re Looking For

Experience in customer service or reception

Professional, friendly, and approachable demeanor

Excellent communication skills (French is an asset)

Comfortable handling confidential information with discretion

Strong multitasking, organizational, and time-management skills

Familiarity with Microsoft Office and general office tools

What You'll Gain

The chance to make a difference in the lives of people living with arthritis

Real-world office experience in a supportive, collaborative environment

Opportunities to grow your communication and organizational skills

A letter of reference upon successful completion of your volunteer term

Additional Information

This is an in-person role based at our Toronto office

Volunteers must have reliable transportation

Interviews will be conducted by our internal team (no need to forward candidates elsewhere)

Screening includes an interview, reference check, and resume review – no additional steps required

We thank all applicants for their interest in volunteering with Arthritis Society Canada. Please note that not all candidates will be selected to join our volunteer team.