Triage and Float Clinician

Your Opportunity:

The Triage and Float Clinician is responsible for assessing and prioritizing patient needs within the primary care centralized hub(s). This role ensures timely access to appropriate care by evaluating symptoms and functioning, assessing social determinants of health, determining urgency, and directing patients to the most suitable healthcare services. The clinician will collaborate closely with primary care providers, interdisciplinary healthcare providers and community resources to ensure seamless patient care.

Roles and Responsibilities:

• Patient Assessment & Triage: Conduct brief initial patient assessments via phone, virtual consultations, or in-person to determine the level of urgency and appropriate care pathway.
• Clinical Decision-Making: Utilize clinical judgment and evidence-based guidelines to triage patients to primary care providers, secondary care, tertiary care, community services, emergency services, interdisciplinary team-based care services or other specialized care and programs.
• Care Coordination: Work closely with HFHT physicians, NPs, PAs, nurses, mental health counselors, social workers, registered dietitians, pharmacists, physiotherapists and psychiatrists while also coordinating with our community and health care partners to facilitate timely referrals and follow-up care.
• Brief Intervention and Case Management: Provide brief, solution-focused interventions and carry a small patient caseload as patients are connected to the appropriate resources.
• Crisis Intervention: Identify and manage urgent cases, providing de-escalation support and appropriate crisis referrals.
• Patient Education: Provide patients and families with guidance on symptom management, self-care strategies, and when to seek further medical attention.
• Documentation & Compliance: Maintain accurate and timely documentation in electronic medical records (EMRs), adhering to regulatory and organizational standards.
• Quality Improvement: Participate in ongoing training, case reviews, track and manage data and process improvement initiatives to enhance triage efficiency and patient care outcomes.
• Float: May be required to carry a small patient case load or back-up mental health coverage if capacity allows.

***The above responsibilities are not to be considered all-inclusive.

If so, we are looking for a future colleague who has…

• Post secondary degree/education at the Bachelors or Master’s level education in Nursing, Social Work or other healthcare related field.
• Registration with the related college in good standing required.
• Minimum of 5 years’ experience in clinical practice, preferably in primary care, emergency care, or mental health setting.
• Skills:
  • Strong clinical assessment and decision-making skills.
  • Ability to manage high volumes of patient interactions efficiently.
  • Proficiency in EMR systems and documentation.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, collaborative environment.
  • Experience and training in crisis intervention and de-escalation techniques.
  • Familiarity and relationships with the GHHN community, health and social services preferred.

Why Join the HFHT?

Competitive Employee Value Proposition including, but not limited to:

• Multi Sector Pension Plan (MSPP)

• Extended health care benefits including health, dental, vision & critical Illness insurance

• Meaningful, purpose-based work

• 12 paid Stat holidays and one (1) extra float day

• Flexible work schedule

• Ongoing green initiatives

Summary:

Classification: Union (CUPE)
Primary Location: Hamilton

Multi-site: Yes

Schedule: Monday-Friday
Employee Class: Full-time (1.0 FTE)
Date Available: ASAP

Salary: $76,372.44/yr.

Application Instructions:

Interested applicants please submit résumé and cover letter as one document using naming convention:
Last name, First name_Position by email: hr@hamiltonfht.ca

Note:

If successful in receiving a job offer with the Hamilton Family Health Team, new hires may be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they may be required to submit supporting documentation to establish that they are exempt from this requirement.

We thank all applicants for their interest, only those selected for an interview will be contacted.

The HFHT is committed to building a respectful, caring, equitable, and inclusive workplace where staff reflect the diversity of the communities that we serve. As such, we welcome applications from all qualified individuals including all equity-deserving groups. In addition, we are committed to accessibility and creating a barrier free hiring process in accordance with the Ontario Human Rights Code, and the AODA (Accessibility for Ontarians with Disabilities Act, 2005). Accommodation is available upon request at any point in the selection process by notifying the recruitment staff.