Transportation Office Assistant Volunteer

Position Title: Transportation Office Assistant

Department: Transportation

Reports To: Manager, Transportation

Program Description:

Toronto Ride is a partnership of not-for-profit neighbourhood- based community support service agencies. These agencies provide non-emergency assisted transportation service to meet the needs of the frail elderly and adults with disabilities in Toronto. The goal of Toronto Ride is to help our clients continue to live independently in the community by providing transportation service to their health care appointments.

Position Summary:

The Office Volunteer is responsible for assisting in the smooth functioning of the Transportation Department. Their responsibilities centre on collecting ride requests, maintaining organized notes and communicating the information in a clear and efficient way to the ride schedulers.

Health and Safety

Volunteer is required to follow agency's Health and Safety Protocols included: mandatory mask wearing, hand hygiene, physical distancing and health screening

Training:

• Participate in an orientation session with the Human Resources & Volunteer Department and Transportation Supervisor
• Receive regular supervision from the Transportation Supervisor

Service Responsibilities:

• Answering incoming calls, taking messages, and ride requests from clients
• Checking transportation voicemails and returning messages left on the answering machine
• Inputting client information into our computer program
• Making confirmation calls to let clients know the pickup times for their scheduled rides
• Asking health screener questions to clients
• Other duties as assigned

Time, Commitment:

• Weekly Thursdays from 1:00 p.m. to 4:00 p.m.
• Weekly Fridays from 1:00 p.m. to 4:00 p.m.
• Applicants should consider a 4-month commitment

Organizational Responsibilities:

• Represents SPRINT Senior Care and partner agencies positively and professionally in the community.
• Accounts to the Transportation Supervisor for role responsibilities.
• Adheres to and participates in all SPRINT Senior Care system requirements.
• Maintains accurate and complete documentation as required.
• Participates positively and contributes to the positive image of SPRINT Senior Care in the community.

Success Measures:

• Clients pleased with service
• Satisfaction from the volunteer

Benefits and Challenges:

• Helping seniors in the community
• Volunteer recognition
• Multi-tasking and problem-solving challenges

Qualifications:

• Satisfactory Police Records Check
• Efficiency with computer and learn new software quickly
• Reliable, flexible, and able to deal with a multi-line phone
• Highly attention to detail
• Good interpersonal skills
• Maintain client confidentiality
• Experience working in an office setting