Training and Consulting Program Coordinator (Temporary Leave)

Find the full description as a PDF here.

About Vantage Point

Vantage Point is a BC non-profit that serves other BC non-profits. We promote connected communities by nurturing a strong non-profit sector. We achieve this by delivering high-quality training, resources, and advocacy that builds connection, creativity, and impact in the sector. Vantage Point’s office is located on the traditional and ancestral lands of the xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ (Tsleil-Waututh) peoples and our work spans throughout the province across the lands of over 200 distinct Indigenous communities.

Vantage Point provides high quality, practical education, facilitation, and consulting support to BC’s non-profit sector as well as programs that support sector success through convening, facilitation, and advocacy.

Vantage Point plays an important role in lifting and amplifying the strengths of this dynamic, resilient, and innovative sector. By identifying the sector’s strengths and challenges through research, and engaging in collaborations and government relations, Vantage Point has emerged as a relevant voice for the sector in recent years.

Read more about who we are and what we do on our website.

Commitment to EDI (Equity, Diversity, and Inclusion) 

Vantage Point is committed to creating a diverse and inclusive team and providing equitable opportunities in our recruitment processes. Individuals with life experience and knowledge of promising practices in EDI are encouraged to apply. Vantage Point is particularly interested in considering applications from Indigenous, Black, 2SLGBTQIA+ communities, people with disabilities, or people from equity-deserving communities to reflect the sector we serve and our collective communities. 

Find the full description as a PDF here.

Role Summary 

As a member of the Education & Consulting team, the Training and Consulting Program Coordinator is responsible for supporting long-term, trusting relationships with our custom training and consulting clients and Knowledge Philanthropists (KP). As Training and Consulting Program Coordinator, you will provide detail-oriented administration and coordination for standard and custom training, strategic planning, and all other consulting engagements to ensure effective communications and service delivery. The role focuses on coordinating support to clients at all stages of their engagement in training and consulting services, from initial enquiries to evaluation processes after each engagement.    

Role Responsibilities

Client Engagement & Communications 

Be the first point of contact with clients for training, strategic planning, and consulting engagements and make appropriate referrals for scoping discussions with Client Leads (e.g., Organizational Consultants, Director of Education & Consulting, and Associate Executive Director). 

Effectively communicate the range of Vantage Point learning opportunities and training and consulting services to current and future clients through email and phone communication.

With Client Leads, ensure timely and successful delivery of our services according to client needs, objectives, and learning outcomes, through all stages of client engagement from prospective leads to follow up. 

As needed, support the Volunteer Engagement Coordinator and Education Program Lead, providing administrative support related to client deliverables, facilitator onboarding and engagement, and material preparation through the delivery process. 

Produce visually clear, professional final products for clients, including the design of strategic plan summaries, in support of Client Leads.

Share information from our Referral List and other known sector supports, related to client requests where Vantage Point does not have the relevant capacity or expertise. Work with the Administrative Coordinator on regular updates to the Referral List.  

Administration 

With direction from Client Leads, draft proposals and help to finalize for client review, acceptance and/or signing.  

Set up and coordinate all Salesforce (SF) records and folders related to client engagements, including setting up accounts, contacts, client folders, survey links and opportunities to effectively track delivery processes, using Salesforce, Slack, and SharePoint.

Generate and administer all client and opportunity contracts and send for signing, following up on receipt and alerting relevant staff when complete.

Support the Administrative Coordinator and Director of Operations & Communications in accurate monthly invoicing process and annual data evaluation collection process.  

Develop and maintain post engagement follow up process in partnership with Client Leads for all custom/standard training, Lifecycles Assessments, and strategic planning engagements. Support tracking and summarizing evaluation responses and sharing with relevant team members. 

Support identification of and response to relevant Requests for Proposals, including utilizing the RFP Screening matrix, to support Client Leads to prioritize RFPs. 

Other Responsibilities 

Contribute to team planning and activities.

Provide key coordination supports for our annual BC Non-Profit Leadership Conference. 

Engage in ongoing team learning and actions in strengthening our equity, diversity, and inclusion practices and approaches. 

Lead ad hoc internal capacity development projects, with a focus on those that support business development and more efficient and effective services. 

Engage in ongoing team learning and actions in strengthening our equity, diversity, and inclusion practices and approaches

Role Qualifications and Competencies 

To excel in the Training and Consulting Program Coordinator role:  

• 2+ years’ experience in a customer service/client development role.  
• Bachelor’s degree in a relevant field or equivalent experience. 
• Strong relationship-building and relationship-management skills, particularly the ability to listen carefully and ask in-depth coach approach questions to get to the heart of a matter. 
• Proven active listening skills; enjoys supporting people and their organizations to overcome challenges. 
• Self-starter and high capacity to work independently and with exceptional attention to detail. 
• A highly collaborative work ethic and excellent teamwork skills. 
• Aptitude for technology, including Salesforce CRM, SurveyMonkey, Canva  and Microsoft Office Suite (i.e., Outlook, Word, Excel, PowerPoint).  
• Well-organized with strong time-management skills
• A highly collaborative work ethic and excellent teamwork skills
• Experience with the non-profit environment, as employee, consultant or volunteer
• Personal commitment to ongoing learning and delivering work with excellence · Commitment to Vantage Point’s vision and mission identified on our website.

Alignment with Vantage Point’s organizational values of:

• Collective Learning: Creating inclusive spaces to gather information from diverse perspectives and emphasize the importance of learning together as a team
• Relational Partnerships: This is a way of collaborating with others in a deep and meaningful manner that is grounded in building authentic, reciprocal, and transparent relationships
• Equity: Challenging systemic imbalances and addressing power dynamics
• Knowledge Connection: Sharing knowledge, connecting individuals with expertise, and promoting a culture of learning
• Responsive Service: Adaptable, listening to sector needs, and adjusting services accordingly. It’s seen as a way of being agile and flexible in supporting non-profit organizations
• Creativity: A way of thinking outside the box and finding innovative solutions

Reports to:

Director of Education & Consulting 

Works With:  

• Associate Executive Director 
• Organizational Consultants 
• Education Program Lead 
• Volunteer Engagement Coordinator 
• Knowledge Philanthropists 
• Director of Operations & Communications 
• VP Associates 
• CEO 

Role Compensation and Requirements

This is a temporary, 4 day a week (28 hours per week) position to cover a leave term. The term is expected to conclude on December 31, 2026, with the possibility of extension subject to organizational needs. The hourly rate is based on an annual salary in the range of $54,043-$60,047 (job range C) and the expected hiring range for the position is $54,000-$57,000. All job ranges can be found here.

This position is entitled to 2 weeks’ vacation per year, prorated for 28 hours per week, and includes a paid one-week office closure in late December. This position may be eligible to enroll in Vantage Point’s extended health and dental benefits upon successful completion of a probationary period.

Vantage Point’s office is 2 blocks from the Burrard Street Skytrain Station, and the Training and Consulting Program Coordinator will work on a hybrid work schedule with in-office requirements 2 days per week.

Application Process

If you think this role looks like a great fit for you, we encourage you to apply even if you do not meet 100% of the qualifications.

Applications (resume and cover letter) can be submitted as PDF format (as one document) via Charity Village by 5:00pm on Wednesday, Feb 4, 2026. Please use the format of "Training and Consulting Program Coordinator - LastName FirstName" in the file name. Incomplete and late applications will not be accepted.  

For any questions or accommodation requests, please feel free to reach out to info@thevantagepoint.ca and we will try our best to honour your requests during the application and interview process. 

Find the full description as a PDF here.