Term Full/Part time Housing and Support Worker

JOB TITLE: Term Full-Time/Part-Time Housing & Outreach Support Worker

REPORTS TO: Program Manager, Norland & Ledger Supportive Housing

DESCRIPTION:

The Outreach Worker provides outreach and person-centred case management

to individuals experiencing or at risk of homelessness to achieve their goals.

SALARY RANGE: Grid 34 – HEU – Community Subsector

Pay: CA$31.56 per hour

EMPLOYEE CATEGORY: Full-Time, Term (Until March 31, 2026)

NUMBER OF VACANCIES: 1 (one) vacancy

HOURS OF WORK: Monday to Friday, 9:00AM – 5:00PM

QUALIFICATIONS

• A diploma or degree in Human Services OR an equivalent combination

of relevant education, training and experience, including lived experience.

• 1+ years recent related work experience with vulnerable populations.

• A valid Class 5 BC driver’s license and access to personal vehicle for

business related purposes.

• Driver’s insurance & abstract

• Emergency First Aid

• Naloxone certificate

• Provincial Violence Prevention certification an asset.

• Successful clearance of a criminal record and vulnerable sector check

SKILLS AND ABILITIES

• Ability to engage in empowering, respectful, and non-judgemental rapport

building with people from diverse backgrounds and life experiences

• Demonstrated ability to establish and maintain constructive working

relationships with tenants, landlords, community groups, government

agencies and the public.

• Knowledge of theory, principles and practices of Housing First Approach,

trauma-informed care and harm reduction strategies.

• Oral and written communication skills.

• Ability to work independently and in cooperation with others.

• Ability to plan, organize and prioritize.

• Strong case management skills using person-centred planning.

• Leadership skills.

• Knowledge of mental health conditions, substance use, systemic barriers,

and their impacts on individuals and the community.

• Systems navigation and advocacy

• Ability to operate related equipment.

KEY DUTIES AND RESPONSIBILITIES

• Engaging clients to establish rapport which will assist them in attending

appointments, building skills for independence, or other client-identified

goals.

• Connecting with unhoused guest’s in the building who are in need of

support services and who otherwise would not seek assistance.

• Maintaining excellent relations with health and social services

professionals such as workers with the Ministry of Social Development

and Poverty Reduction, Canada Revenue Agency, PHS Mental Health,

Burnaby Mental Health Services, City of Burnaby, IHART, BC Housing,

Burnaby Substance Use Services, Burnaby RCMP, etc., and other nonprofit and community agencies involved in the provision of services.

• Plan and take part in community building activities to create social

inclusion.

• Is an active participant and member of the multi-disciplinary Housing and

Outreach Program.

• Facilitating a full assessment of client's housing and support needs, using

mandated assessment tools and templates.

• Developing a person-centered plan with each client for the planning and

pre-placement of the individual's tenancy and ongoing support

requirements within the community.

• Support with decluttering/dehoarding person’s served units, as well as

teaching and modeling cleaning skills.

• Monitoring the areas of daily living, financial, health, social supports and

resource acquisition.

• Performing housing searches, assisting clients to find and secure housing,

submitting subsidy applications, and presenting clients to coordinated

access tables (internally & externally) to effectively help people get into

appropriate housing

• Maintaining positive relationships with landlords of private and society

operated affordable housing, keeping up to date on availability of long

term housing, and working with team to find creative solutions to housing

in challenging market conditions.

• Maintaining accurate, up to date and appropriate records and ensuring all

data is current and captured in relevant databases.

• Completes and maintains current files, case notes, Outreach Tracking

Sheets, daily intakes/discharges and relevant client information.

• Completes agency required staffing documentation such as Comvida

scheduling, leave requests, and expense claims.

• Performs other related duties as required.

***Keeping in line with our mandate of a low barrier approach, all of our sites

are animal friendly***

Job Types: Full-time, Fixed term contract

Benefits:

• Casual dress

• Mileage reimbursement

• On-site parking

Application question(s):

• Do you have access to a reliable vehicle to use for work purposes?

• Since our programs use a low-barrier approach, we have animals at our

sites. Are you comfortable with this?

Licence/Certification:

• Class 5 Drivers License (required)

• First Aid Certification (preferred)

• NVCI Certification (preferred)

Work Location: In person