Tenant Support Worker

Tenant Support Worker
St. Jude Community Homes provides supportive housing to people challenged by mental illness. The organization operates on strong principles of community development and recovery to facilitate a supportive community where individuals can live, learn and grow.

SJCH is looking for experienced applicants to join our dedicated team to set up and support a new supportive housing building located in Regent Park. The new apartments will be dedicated to people who are experiencing or at risk of homelessness, including families and older adults. As a member of the SJCH team you will work with a range of downtown east partners to help tenants thrive in their new home and community within an environment anchored in recovery, inclusion, dignity, empowerment and safety.

Key Job Responsibilities
- maintains responsibility for all safety procedures including consistent monitoring of all cameras, regular walk-throughs, careful monitoring of who enters the building;
- provide documentation support to daytime staff and manager;
- support with tenancy related administrative tasks such as maintaining tenancy records, drafting leases, posting building notices and support tenants with work orders
- assist with intake and on-boarding of new resident
- responsible for tenant income and asset verification
- reports any hazards, maintenance concerns, pest issues as required to the maintenance staff and adheres to all Occupational Health and Safety procedures
- report any and all critical instances to the on-call supervisor
- develop and maintain a positive, friendly and respectful relationship with all residents;
- engage residents as full collaborators in any service related tasks
- provide trauma-informed crisis intervention, de-escalation and dispute resolution
- provide understanding and compassion when residents are experiencing challenges;
- recognizing when residents are experiencing health related concerns and report to appropriate staff
- document all resident interactions using TREAT
- provide mental health support to residents as needed, including informal counselling, reviewing crisis plans and calling emergency personnel as required
- ensuring principles of dignity, independence, integration of services and equity of opportunity are followed when providing services to individuals with disabilities.

Qualification

• Completion of post-secondary education minimally with a college diploma in social services or in a related field.
• Minimum 1 year of experience working with people who have experienced trauma, homelessness and mental health challenges.
• Demonstrated ability to communicate effectively in English, both verbally and in writing.
• Valid certificates in First Aid, CPR, and medication administration.
• Valid work eligibility in Canada.