TECHNICIAN, HELP DESK SUPPORT

Greenwood College School (Greenwood) is a co-educational independent day school for students in Grades 7 through 12. Greenwood was founded to inspire students to venture further in order to prepare them for the challenges and experiences of life. Our small, supportive community allows students to feel positive and engaged each day, while our trailblazing approach to personalized education challenges every student to grow.

Greenwood’s professional culture is highly collaborative. Accordingly, the successful candidate must demonstrate a willingness to collaborate with colleagues.

Greenwood is seeking a dedicated and collaborative team member to join our Information Technology Team as the Technician, Help Desk Support beginning in September 2025.

Position Summary

The Technician Help Desk Support is responsible for providing all first-level and specific second-level support for all technology-related requests at Greenwood College School. This includes troubleshooting hardware and software issues, managing device inventory, and assisting with audio-visual equipment. The position requires strong problem-solving skills, excellent communication abilities, and a solid understanding of Apple, Microsoft, and Google technologies.

The Technician, Help Desk Support will provide timely and effective technical support to end-users, ensuring a smooth and efficient technology experience.

Reports To: Associate Director, Information Technology

Specific Responsibilities

Help Desk Support:

• Act as primary and secondary for incoming help desk tickets.
  • Triaging all incoming Help Desk tickets (primary)
  • Desktop and laptop computers (Windows and macOS) (primary)
  • Printers and scanners (primary)
  • Mobile devices (iOS and Android) (primary)
  • Audio-visual equipment (secondary)
• Assist users with technical problems mainly in-person, over the phone, and online when required
• Escalate complex issues to higher-level support as needed.

Inventory and Device Management:

• Update and record school technology assets.
• Image and deploy new devices.
• Configure user accounts and permissions.
• Install and update software applications.
• Track and manage device inventory.
• Track and manage both printer toner and paper.
• Coordinate device repairs and replacements.

Network and Infrastructure:

• Troubleshoot basic network connectivity issues.
• Reset user passwords.
• Monitor network performance and identify potential problems.
• Address device level networking and related user service requests in Google, Apple, Microsoft, and specific classroom applications.

Hardware and Software Management:

• Create and maintain device images.
• Track and manage hardware inventory, including desktops, laptops, interactive whiteboards, cameras, clickers, projectors, servers, network appliances, and audio equipment.
• Monitor and support photocopier and printer hardware and related services.
• Organise and track software media and documentation.

Audio-Visual and Multimedia Support:

• Coordinate and work closely with the Technician, Multimedia & IT Support.
• Provide technical support for conference rooms, classrooms, and other meeting spaces.
• Assist with set up, troubleshoot, and dismantle AV equipment for events and meetings, including projectors, microphones, and speakers.
• Assist with live streaming and video conferencing events.
• Provide Audio/Video support for school-wide events (i.e. School Plays, Rental Events, etc.) that may occasionally take place before or after normal working hours (8:00 am - 4:00 pm).

Required Knowledge, Skills and Attributes

• Postsecondary diploma or degree in a technology-related field.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Proficiency in administrating and troubleshooting Apple, Microsoft, and Google technologies.
• Knowledge of networking concepts and principles.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Basic programming skills (SQL, Python, Java) are a plus.

CONTACT INFORMATION

Interested applicants should send their resume to the attention of Ken Reed, Manager, Human Resources via email to employment@greenwoodcollege.org. We thank all applicants, however, only those candidates selected for an interview will be contacted.

Greenwood is committed to creating and sustaining a diverse, equitable and inclusive environment for staff, students and families. We aim to embrace individuals whose differences include, but are not limited to: age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender expression, gender identity, marital status, place of origin, race, and sexual orientation. Greenwood is an equal opportunity employer and welcomes applications from all qualified individuals. We embrace pluralism – an ethic of respect that values human diversity. We strive to create a workplace where everyone feels valued, respected and empowered to contribute authentically.

Please advise us if you require any accommodations at any point in the application or interview process.

Please submit both your cover letter and resume in a single pdf file. Files should be in the following name format: initial_lastname_Technician-Help Desk - CV

Application deadline: September 5, 2025