Team Lead, Personal Support Services_FT-Contract

​DATE: October 23, 2025

CLOSING DATE: November 6, 2025
LOCATION: Bradford, ON – Bradford House
COMPENSATION: $55,239 - $67,560 Annually Prorated
CONTRACT DURATION: 18-Month Contract
VACANCY: 1
WORK TYPE: Onsite
Job ID: 10370004

Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Job Summary:
The Team Leader, Personal Support Services is responsible for a range of services for individual resident/tenant members. The Team Leader-Personal Support Services will provide direct support to clients in a psychosocial (recovery) service approach, assist, in liaison with the Program Director/Manager and the staff team with the implementation and maintenance of all services and perform administrative tasks related to the operation of the program.

There will be an expectation to actively contribute to the program’s staff team and to adhere to the established routines or protocols of the program including emergency, security, medication, fire and general health and safety practices. This position may involve work on weekends.

Bradford House provides specialized assisted living support to vulnerable older adults with complex needs. Bradford House responds to each resident’s needs, so they can live safely and in good health in
the community as they age. Through our care, we aim to postpone for as long as possible, or eliminate, any need for institutional care. Our program offers 24/7 care through our specialized Personal Support Worker (PSW) team, providing such services as assistance with personal care, essential housekeeping, laundry services, medication support and escorts to appointments.

What You Will Do:

1. Support of the physical and mental health requirements of resident/tenant members

Establish a working rapport with resident/tenant members that supports their dignity, self-direction and facilitates their psychosocial, behaviour management and medical needs, as required.

Monitor mental health related behaviours and provide support as required.

Identify changes in behaviour and/or other indicators of decompensation with residents’ mental health challenges.

Provide input into team planning to manage residents’ mental health issues.

Take the lead role and intervene in crisis situations related to residents’ mental health concerns.

Identify and report any incidents of suicide ideation among residents; ensure a safe environment for the resident to reduce the risk of self-harm.

Facilitate conflict resolution between residents with psychiatric disabilities.

Monitor residents’ psychotropic medications and notify appropriate mental health/medical professionals regarding related issues as required.

In liaison with the Program Director / Manager, assist with monitoring and maintaining resident/tenant members’ appointments with physicians, community agencies, support services and other services, as required.

Support resident/tenant members with reminders related to taking their medications at the scheduled time(s) and in accordance with their physician’s instructions, as required.

Monitor and support resident/tenant members with medical problems and illnesses, including cleaning areas which require immediate attention, i.e. linens, floor coverings, etc. for the comfort and support of the members. Further, to record illnesses, the circumstances and arrange for medical/emergency intervention in liaison with the Program Director / Manager.

Maintain and record all appointments and hospital admissions for resident/tenant members.

Encourage and assist resident/tenant members in the following activities of daily living, as required:

Laundering and ironing of personal clothing

Dressing/undressing and ensure resident/tenant members are dressed appropriately

Personal hygiene including grooming, shaving, oral hygiene, nails and bathing

Ambulation, toileting and transferring

At mealtimes, serving, feeding, cutting food etc.

Care for incontinent resident/tenant members

Make resident/tenant members’ beds

Shopping

In liaison with the Program Director / Manager, assist with the coordination of all aspects of the admission process of new resident/tenant members as well as the discharge procedures for those who leave the program. This includes the input of client information into the data/CIS system as applicable.

As a means of promoting a normalized lifestyle, support resident/tenant members with daily living chores such as bed making, dusting, sweeping and generally keeping their living space in a clean and orderly fashion.

Provide support with managing behaviours arising from cognitive issues.

Provide crisis intervention and manage emergency situations, according to policies and procedures of LOFT Community Services.

Provide social support in areas such as conversation, making phone calls, writing letters, facilitating interest in hobbies and other recreational activities.

Escort to medical appointments, visiting friends and other identified needs for social interaction in the community.

Maintain current and accurate records of the provision of care services and document behaviours for individual resident/tenant members in accordance with established procedures.

Participate in regularly scheduled meetings with residents and/or other members of the staff team for the purpose of developing goals of support for individual resident/tenant members, as required. Adhere to the goals and tasks developed.

Report and consult with the Program Director / Manager in regard to special incidents within 24 hours.

In liaison with the Program Director / Manager, provide ongoing assessment and monitoring of the resident/tenant members’ requirements for support services and assistance in coordinating and arranging for the delivery of these services, as required.

2. Maintenance of security, fire and general health and safety

In emergency situations including injuries and medical health concerns, contact appropriate emergency services immediately. In addition, record all incidents using the appropriate forms. Contact with the Program Director or designated person will be initiated in accordance with program procedures and practices.

If a resident/tenant member is missing, follow up according to the program procedures.

Ensure equipment and supplies for personal support staff are readily available. Report any damage or need for maintenance to the Program Director / Manager.

3. Social/Recreational Activities

Participate in the development, implementation and evaluation of recreational and social programming designed to maintain and enhance physical well-being and cognitive function and to promote a normalized lifestyle.

Purchase supplies for the programs, as required, as well as assist with preparing posters, etc. to publicize activities.

Maintain accurate records of program participants.

Keep appropriate staff informed of residents absent for other scheduled activities (e.g. meals) because of special outings, as applicable.

Ensure the equipment/supplies required are available and ready for use. Report any damage/need for maintenance of equipment to the Program Director / Manager.

Actively participate in all planned program activities.

Actively encourage positive interactions among participants.

Drive the van to transport resident/tenant members for outings as well as assume the leadership for the activity, as required.

4. Other related duties and delegated responsibilities from the Program Director / Manager

Participate in resident/tenant members’ activities and meetings, staff meetings, training sessions and the Occupational Health and Safety Committee, as required.

Prepare the work schedule for PSW staff at the Orillia House site.

Prepare and input the payroll submissions to the Head Office for casual/relief PSW’s through the use of Microsoft Excel program and email as required.

Accept other delegated assignments from the Program Director / Manager which pertain to the overall operation of the Orillia

House Supportive Housing Program.

What You Bring:
Must Haves

Completion of a post secondary education in Human Services (ie: PSW certificate or other related college diploma), or possesses a current and valid RPN designation from a recognized institution that meets the standards of the province of Ontario and MOHLTC;

Experience working with vulnerable, older persons and seniors with mental health issues, addictions and other special needs,

Ability to organize activities and work with individuals and groups in the areas of assessment, and problem solving

Ability to intervene and manage crisis situations

Knowledge and proven experience working with clients in a PSR (Psychosocial Rehabilitation) approach

Ability to organize and work with individuals and groups in the areas of assessment, problem solving and crisis management

Ability to interact with clients in a positive and supportive manner

Physically able to perform demanding body mechanics (i.e. lifting, transferring, etc.)

Basic knowledge of medications and general health conditions

First Aid and CPR certification

Excellent verbal and written skills in English language;

Excellent computer skills;

Ability to work effectively in a team environment;

Ability to work in a multicultural environment

Ability to interact and communicate effectively with special needs seniors, multi-disciplinary professionals and other staff

Knowledge of social services and community services for seniors

Nice-to-Haves

Possession of a valid Ontario Driver’s License preferred

Ability to communicate in a different language, an asset.

Understanding of cultural competency and anti-oppression framework.

Reflective of a multi-barriered group, as serviced by the program, a strong asset

What We Offer:

E-learning program available all year round

Starting vacation time above minimum standard,

Additional paid personal and paid sick days

Professional development budget available to help you nurture and shape your career

Corporate Gym membership rate with GoodLife Fitness

Access to Perkopolis, a comprehensive corporate discount program

Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion

LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note: A satisfactory vulnerable sector check (VSC) is also required.​