Team Lead

Team Lead II

Youth Outreach Empowerment Support Service (YOESS) program, Surrey

Regular Full Time (35 hours per week) | Grid 17 ($34.69 - $36.19/hour) | Reporting to: Manager, Youth Services, Surrey North

Pacific Community Resources Society is committed to diversity and inclusion and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples, and visible minorities. Persons who anticipate needing accommodations for any part of the application process may contact our HR department at hr@pcrs.ca. Personal information will be kept confidential.

Opportunity

PCRS is seeking a Full-Time Team Lead for the Youth Outreach Empowerment Support Service (YOESS) program. The Team Lead provides leadership to ensure the effective delivery of high-quality, youth-centered services aligned with the values and strategic direction of Pacific Community Resources Society (PCRS).

This roles combines supervision with direct service. The Team Lead supports a small team delivering intensive, relationship-based outreach to youth aged 13 to 18 involved with the Ministry of Children and Family Development (MCFD), including those in care or on Youth Agreements, who present with complex needs that require coordinated, flexible, and responsive support.

YOESS provides individualized support across areas such as mental health, substance use, housing stability, safety, cultural connection, and community engagement, with a focus on reducing risk, strengthening stability, and supporting transitions into adulthood.

The Team Lead carries a small caseload, maintaining connection to frontline practice while modeling effective engagement and informing responsive, grounded leadership. The role includes coaching staff and ensuring services are delivered through a trauma-informed, culturally safe, harm reduction, and strengths-based approach.

The ideal candidate is collaborative, grounded, is very familiar with Surrey and is committed to supporting youth through connection, advocacy, and empowerment.

The successful candidate will be able to work flexible hours including the occasional weekend with core hours into the early evening.

This is an office based/outreach role and is not eligible for a remote work agreement.

Responsibilities

• Work with the Manager to ensure effective program operations, financial oversight, quality assurance, and service delivery, including implementing contract requirements and monitoring/reporting on contract outcomes.
• Carry a 0.5 caseload, providing direct support to youth as needed while modeling best practices in engagement, care planning, and documentation.
• Provide leadership, mentorship, and support to YOESS staff, fostering an engaged, collaborative, and culturally safe team environment.
• Oversee the development, documentation, and ongoing review of all program components, including evaluation processes required by PCRS and funders.
• Ensure staff deliver trauma-informed, culturally safe outreach and support services to vulnerable youth, including relationship building, care planning, life skills development, and connection to housing, health, mental health, addictions, and recreation resources.
• Maintain strong partnerships with MCFD YOET teams, MCFD Probation Officers, and youth serving community agencies, including attending monthly YOET meetings.
• Ensure accurate and timely documentation, including case notes, statistical reporting, and Service Unit Hours.
• Apply PCRS policies and procedures consistently across all program operations and staff practices.
• Promote open communication, shared learning, and collaborative problem solving within the team.

Qualifications

• B.A. in CYC, YCJ, or in a related field; BA in unrelated field with two years’ related experience, or a Child and Youth Care or Youth Justice Diploma plus experience, or a combination of related work experience and education with vulnerable youth.
• Candidate must have 2 years relevant leadership/supervisory experience.
• Excellent skills in youth work and building rapport and trust with young people
• Effective team building and mentoring skills. 
• Strong verbal, interpersonal, presentation, and written communication skills. 
• Excellent time management skills: ability to balance multiple, often conflicting priorities. 
• Criminal record check including the vulnerable sector.
• Valid BC driver’s license & Vehicle with Business insurance

About PCRS

Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer.

We are grateful to operate on the traditional, ancestral, and unceded territories of the xʷm əθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh), Qw'?ntl'en (Kwantlen), se’mya’me (Semiahmoo), sc̓əwaθən məsteyəxʷ (Tsawwassen), q̓ic̓əy (Katzie), kʷikʷəƛ̓əm (Coquitlam), qiqéyt (Qayqayt), máthxwi (Matsqui) and Stó:lō Nations.

Our Vision Everyone thriving in strong, healthy communities!

Our Mission To inspire healthy and inclusive communities through leadership and collaboration.

Our Values Advocacy, Diversity and Inclusion, Empowerment, Service Excellence, Stewardship, Well-being

We Offer Our Staff

• Equitable Base Pay – we are a Certified Living Wage Employer
• Generous paid vacation time, personal time, sick time; additional paid time off for life events
• Additional paid holidays, ex. Easter Monday, Boxing Day *
• Extended health, prescription, dental & vision care plan, with 100% Employer-Paid Premiums*
• Disability and Life Insurance Coverage *
• Employee & Family Assistance Program including preventative health & counselling *
• Membership in the Municipal Pension Plan with generous employer contributions *
• Flexible schedules and earned time off program *
• Full-day agency orientation and extensive training, with regular ongoing performance evaluations
• In-house digital and classroom learning opportunities; staff funding for professional development *
• Opportunities to use your voice & participate in committees on policy, wellness, safety, EDI, etc.

* Eligibility will vary depending on terms and role requirements – details for this posting will be provided on request.