Talent Acquisition Specialist

Job title

Talent Acquisition Specialist

Department

People & Culture

Reports to

Manager, Talent Acquisition

Salary range

$ 70,200 - $75,200

Job type

Full-Time, Permanent, Hybrid working 2-3 days per week, in office

Location

Toronto, Ontario

Posting period

Sunday March 23, 2026

The opportunity

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.

Reporting to the Manager, Talent Acquisition, the successful candidate will be responsible for full cycle internal and external recruitment and selection of unionized and non-unionized staff. You will contribute to People & Culture department initiatives to support Kids Help Phone’s goals and objectives. You will work closely with the People & Culture team and key stakeholders and will role model Kids Help Phone’s values. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!

The responsibilities

• Create and post job openings, efficiently and effectively to fill vacant positions.
• Act as a first line of contact between candidates and hiring managers.
• Conduct screening and in-person interviews while maintaining thorough documentation of job and candidate status.
• Work closely with the Human Resources Business Partners to ensure regular follow-ups with managers to determine the effectiveness of the talent acquisition process.
• Conduct reference and background checks for potential employees as well as background checks for KHP Volunteers.
• Prepare offer letters for successful candidates.
• Create role specific interview guides for hiring managers.
• Research and attend Career Fairs as well as maintain relationships with multiple University Career Centres
• Utilize various internal/external recruiting channels to review and analyze resumes.
• Research, identify, build, and maintain a network of candidates through proactive sourcing and on-going relationship management, utilizing social media, community partnerships and internal employee referral programs.
• Ensure all recruitment administration is completed within the required timelines, including maintaining talent acquisition folders, tracking and metrics.
• Create tools and ideas to attract good candidates, promote employer branding on all platforms including without limitation, career site, LinkedIn page, social media, Indeed and Glassdoor.
• Build a pipeline of promising candidates and maintain regular contact for future positions.
• Build and maintain relationships with qualified candidates throughout their recruitment journey.
• Assist with onboarding as needed.

The qualifications

• Post secondary degree in related field preferred
• 2-3 years’ experience in Full-Cycle Recruitment, managing a high volume of requisitions.​
• Excellent knowledge of applicable employment legislation in Ontario and across Canada.
• Ability to source and develop market specific strategies to drive talent acquisition process and increase candidate funnel.
• Experience in Campus Recruiting
• Able to work efficiently as a part of a team as well as independently.
• Excellent interpersonal and relationship building skills.
• Excellent written and oral communication skills.
• Proactive by nature and possess a high sense of urgency.
• Strong organizational, planning, time management and analytical skills.
• Advanced Microsoft skills (Word, Excel, and PowerPoint) and HRIS system (knowledge of ADP is considered an asset).
• Ability to maintain professional boundaries and confidentiality.
• French language skills are an asset.

Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

The application process

To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.

About KHP, Canada’s Unlock The Hope Youth Charity

Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.ca.

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.

We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.

As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.

To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023–2027 Strategy and Action Plan.

Accommodations

KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation and benefits

Salaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:

• Hybrid work model (2-3 days in office)
• Comprehensive Employee Benefits Program
• Emergency Travel Assistance
• CAAT Pension Plan
• Wellness programs
• Recognition awards
• Employee and Family Assistance Program (EFAP)​

Candidate verification

The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Privacy

KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form.

Message to agencies

KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.