Supportive Care Coordinator

As a key member of the Supportive Care Department, the Supportive Care Coordinator is primarily responsible for leading and delivering grief and bereavement services at Oak Ridges Hospice.

Reporting to the Supportive Care Department Lead, the Coordinator will focus on both resident/family support and community-based programming. The role emphasizes improving accessibility to grief services, developing tailored programs, strengthening grief volunteer engagement, and expanding outreach through innovative approaches such as community partnerships, events, and digital resources. The Coordinator will provide grief support consistent with the Adult Bereavement Care Pyramid (Irish Hospice Foundation), focusing on Level One and Level Two support

• Grief and bereavement support at Level One and Level Two of the Adult Bereavement Care Pyramid, including psychoeducation, resources, early intervention, group programs, workshops, and memorial events.
• Conduct comprehensive grief and bereavement intakes and assessments to determine appropriate support pathways.
• Develop, implement, and evaluate grief support programs in collaboration with the Supportive Care Department Lead.
• Improve accessibility to grief and bereavement services for hospice residents, families, and the broader community.
• Coordinate and collaborate with the Supportive Care Department Lead to align grief programming with overall departmental goals.
• Oversee, mentor, and provide ongoing support to Grief & Bereavement (G&B) volunteers in collaboration with the Volunteer Coordinator.
• Enhance outreach through digital initiatives such as a dedicated grief blog, podcast, or webinar series.
• Partner with community organizations, schools, and healthcare providers to expand awareness and access to grief supports.
• Maintain accurate documentation of client interactions and program outcomes.
• Assisting with special events as required.
• Post-secondary degree in Social Work, Counselling, Psychology, Spiritual Care, or a related field.
• Specialized education/training in grief and bereavement support (e.g., certificate programs, ADEC, Canadian Grief Alliance standards, or equivalent) is preferred.
• Knowledge of the Adult Bereavement Care Pyramid and its application in community-based services.
• Demonstrated experience providing grief support in one-to-one and group settings at Level One and Two of the Bereavement Care Pyramid.
• Experience in program development and coordination, including grief groups, workshops, or community-based initiatives.
• Experience working with or coordinating volunteers in supportive or bereavement roles.
• Prior experience in hospice, palliative care, community health, or supportive care is an asset.
• Excellent interpersonal and communication skills, including group facilitation.
• Understanding of grief literacy and ability to promote bereavement awareness within the community.
• Ability to demonstrate compassion, empathy, integrity, respect, courtesy and a caring attitude in all interactions.
• Pre-existing knowledge of community health and social service resources an asset.
• Computer literacy.
• Current and original copy of a satisfactory Criminal Records Check, Vulnerable Sector Search and Child Abuse Registry Check is required upon the start of employment.

Current and original copy of a satisfactory Criminal Records and Vulnerable Sector Check is required upon the start of employment.

Oak Ridges Hospice recognizes the importance of immunization to protect our residents, team members and visitors from COVID-19. As such, a condition of employment with Oak Ridges Hospice is requiring that all employees and new hires have received all required doses of a COVID-19 vaccine approved by Health Canada.

Oak Ridges Hospice is an affirming organization supporting the Ontario Human Rights Code which states that every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

• Part-time, 15-20 hours per week.