Supervisor- Withdrawal Management Services, Community Outreach & Mobile Crisis Intervention Specialist

We are the Heart of the East! Michael Garron Hospital (MGH), a division of Toronto East Health Network and a proud member of the East Toronto Health Partners, is an award-winning and vibrant 450-bed community teaching hospital serving one of Canada’s most diverse communities. For more than 95 years, we have delivered high-quality, patient-centered healthcare services to more than 400,000 people in 22 distinct neighbourhoods. Recognized as a leader in workplace wellness and offering a quality work environment focused on learning and development, MGH invests in people to meet their professional goals and to reach their personal best. It is an exciting time to be joining our team as we have opened our new eight-storey Ken and Marilyn Thomson Patient Care Centre, a transformational project that will forever change the hospital and the care it provides to our community in keeping with our strategic vision of Integrated Care. Bold Impact.

Currently we have an exciting opportunity for an individual who wants to advance their career as a

Supervisor- Withdrawal Management Services, Community Outreach & Mobile Crisis Intervention Specialist

Permanent Full-Time

Position Overview: Michael Garron Hospital operates several services that operate offsite in East Toronto: - Women’s Withdrawal Management Services (989 Danforth Ave.) - Men’s Withdrawal Management Services (985 Danforth Ave. - Community Outreach Services (671 Danforth) - Mobile Crisis Intervention Team These facilities provide supports individuals that are impacted by serious mental health concerns, many with concurrent disorders, and their families. WMS provides compassionate and culturally competent spaces for healing and respite for individuals aged 16 and older who are in an acute state of intoxication or withdrawal from alcohol or other substances. The team at COS is comprised of the Reach team, the Community, School & Family Outreach Program and COMPASS, the Assertive Community Treatment Team (ACTT). COS is a community-based mental health program providing interdisciplinary care using a flexible, responsive approach to ensure individual’s needs are met in a timely, client-centred manner and with minimal barriers to access. Both our Women’s Withdrawal Management Services and Men’s Withdrawal Management Services are open 24/7. They are open to individuals who self-refer or who are referred by a clinician or member of the community. The ideal candidate is committed to providing high quality, evidence-based care in a fast paced and developing clinical environment where roles and responsibilities are continually evolving to better meet the needs of our clients. Reporting to the Manager, the Supervisor functions as an active member of the inter-professional leadership team and work closely with the Management and Administrative teams to provide supervisory leadership to ensure care is delivered using a health equity lens and according to best practice, relevant College requirements as well as applicable program standards. Monitoring and supporting optimal care through regular supervision, the Supervisor offers leadership, mentorship, training and education opportunities for all members of the team. This position will be required to work across multiple sites and may include some evening/weekend and on-call work. Primary Responsibilities: - Oversee and support daily operations of the respective program sites, including scheduling of staff and management of onsite resources/ supplies. - Ensure adequate staffing coverage at all program sites, including scheduling of staff and responding to emergent needs. - Lead, support and facilitate team huddles/discussions and care planning to ensure optimal team functioning and the provision of high quality, interdisciplinary care that aligns with current best practices in substance use and mental health care. - Collaborate with team members to develop, monitor, review and evaluate comprehensive, client centered, individualized care plans. - In collaboration with the program Manager, develop and implement strategies to support optimal team functioning to ensure excellence in inter-professional care and a positive work environment. - Direct and coordinate the seamless flow of clients within and across programs including intake, admission, assessment, referrals and discharge. - Collaborate with the programs and services of the East Toronto Health Partners to facilitate timely, relevant and person-centered services for individuals impacted by addictions/substance use and mental health. - Ensure program sites operate in accordance with all health and safety requirements and offer a safe, inclusive, respectful and welcoming space for clients. - In collaboration with the respective Manager, participate in all aspects of program staffing, including recruitment, supervision, orientation, evaluation and performance management.

- Monitor the reporting of program incidents using a quality improvement lens to minimize risks and to identify opportunities for improved service delivery and care. - Respond to community concerns and complaints in collaboration/consultation with respective Manager. - Participate in the collective bargaining process, grievance procedures, and other committees as a member of management team. - Conduct regular meetings with individual staff to review their work with clients, assess clinical performance, address challenges and provide support/feedback. - Oversee completion of all required documentation in a timely manner and ensure it meets all organizational, legislative, and professional requirements where appropriate. - Work with Manager(s) to develop and implement a quality improvement workplan to ensure program adherence to relevant standards. - Develop, maintain, review and revise program policies as necessary. - Foster positive relationships with relevant community partners and organizations to respond to emerging community needs and to support an integrated, comprehensive approach to client care. - Ensure programs meet targets and benchmarks in accordance with funder and organization requirements. - Create a climate of continuous learning and professional development, including the identification and coordination of team-based training opportunities. - Share On-Call responsibilities. Secondary Responsibilities: - Represents the department on hospital committees and represents the hospital on community-based committees. - Knowledgeable about the Standards of Practice of many disciplines. - Create and maintain a safe and healthy work environment. - Support a culture of innovation by embracing diversity, creativity, change and dialogue. - Model a willingness to be open and receptive to new ideas and ways of doing things. Education: - University degree in a health care related field required, Bachelor of Science in Nursing strongly preferred. - Current registration with respective College, i.e. College of Nurses of Ontario. - Demonstrated knowledge of all relevant legislation, including the Mental Health Act and PHIPA. - Demonstrated knowledge/training in program management, team leadership and clinical supervision. - Advanced training/diploma in Addictions and Mental Health from an accredited College an asset. - Advanced training/knowledge in arrange of therapeutic modalities and approaches to substance use and mental health, crisis prevention/intervention, harm reduction principles, strength-based, trauma- informed and anti-oppressive practice an asset. Qualifications/Experience: - Minimum five (5) years experience working with adults living with mental health and substances use challenges in a community or hospital-based setting. - Minimum three (3) years experience in a clinical leadership/management role. - Experience working in Withdrawal Management Services is a strong asset. - Demonstrated experience in previous program development, administrative and supervisory experience. - Experience working with adults living with substance use/addictions and concurrent disorders. - Proven expertise in evidence-based therapeutic approaches to substance use that are client- centered and strength-based, from harm reduction to abstinence-based models. - Experience preventing and responding to crises. - Demonstrated competency and experience working with diverse communities using a health equity lens. - Demonstrated ability to liaise effectively and operate collaboratively with community and hospital- based stakeholders. - Sound knowledge and experience working with adults with histories of trauma, abuse, self-harm and/or suicidal behaviour. - Required Knowledge of the Mental Health Act and other relevant legislation related to substance use/addictions. - Strong ability to work/lead in an interprofessional team environment. - Willing and capable of making time-sensitive decisions to ensure the safe operations of all program sites. - Strong oral and written communication skills. - Excellent interpersonal skills including conflict management and de-escalation techniques. -Proficiency in the use of computer technology and various software applications. - Good work and attendance record required. - All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario. - All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH. - All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.

If you are ready to join MGH, please visit our Careers page at www.tehn.ca > Careers > Career Opportunities > JOB NUMBER: J0525-1031 to apply to the role

Disclaimer: Please note that we will be reviewing candidates as submitted, and therefore, early applications are

encouraged.

Michael Garron Hospital (MGH) champions accessibility, diversity and equal opportunity through the creation of an inclusive and diverse work environment. At Michael Garron Hospital, we strive to be an equitable and inclusive employer. We encourage candidates from Black, First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, people of colour, women, people with disabilities and individuals who identify with the diverse communities that we serve, to join the MGH team. Through our values of Compassion, Respect, Integrity, Inclusion and Courage, Michael Garron Hospital is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code (OHRC). Should you require an accommodation at any stage of the recruitment process, please let us know how we can work with you to meet your needs. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Integrated Care. Bold Impact.