SUPERVISOR – HOUSING PROGRAMS

INTERNAL/EXTERNAL JOB POSTING: SUPERVISOR – HOUSING PROGRAMS

Date Posted: January 27, 2026,

Hours of Work: 35 hours/week (some evening/weekend work flexibility required

Salary: $ 63,000 (Per annum)

Vacancy Status: New Position, Existing Vacancy

Reports To: Manager, Housing Services

Classification: Non-Unionized, Full-Time, – Supervisor

Location: Toronto, ON, On-site, in person On-Call for Emergencies

About Us

Elizabeth Fry Toronto delivers gender-based, trauma-informed services and advocates for justice and equity for criminalized women, trans, non-binary, and Two Spirit people, as well as their families. We envision communities where women and gender-diverse people are not criminalized. Our work is grounded in an anti-oppressive, anti-racist, intersectional feminist, abolitionist framework and guided by our values of Compassion, Equity & Inclusion, Excellence, and Accountability. We support the empowerment and well-being of criminalized individuals through responsive, client-centered programs that address the complex and systemic barriers they face. Our services are rooted in trauma-informed and harm reduction practices, assisting people at various stages of involvement in the criminal justice system.

We are actively hiring Supervisor-Housing Programs to provide day-to-day leadership and oversight of Elizabeth Fry Toronto’s transitional and supportive housing services. This position supervises staff and coordinates key aspects of housing intake, tenancy management, and rent administration. The Supervisor plays a vital role in ensuring program quality, legal compliance, and successful housing outcomes for criminalized women and gender-diverse individuals.

This role is ideal for someone who brings both housing experience and a commitment to social justice, understands the complexities of landlord-tenant relations, and can lead a team in a supportive, empowering way.

Key Responsibilities

• Provide supervision, coaching, scheduling, and performance support to housing staff, students, and volunteers
• Coordinate housing intake, eligibility screening, waitlists, and move-in processes through Coordinated Access and other referral streams
• Oversee rent-geared-to-income calculations, rent supplements, income verification, and annual rent reviews
• Monitor rent collection, arrears, and eviction prevention efforts in collaboration with finance and management
• Ensure compliance with the Residential Tenancies Act, including lease management, notices, and legal documentation
• Respond to tenancy issues, mediate disputes, and participate in eviction proceedings as required
• Coordinate unit readiness, move-ins, move-outs, and inspections in collaboration with Facilities and property management
• Address building, health, and safety concerns, including pest control, fire safety, and hoarding risks
• Educate tenants on rights, responsibilities, and building safety procedures
• Maintain accurate housing, tenancy, financial, and incident documentation
• Respond to client-related incidents and complete timely incident and risk reports
• Liaise with internal and external partners, including Coordinated Access, OW/ODSP, landlords, legal supports, and property management
• Support staff onboarding, training, and ongoing professional development
• Collaborate with the Manager of Housing Services to support program quality, compliance, and continuous improvement
• Supervise and support housing staff, ensuring client-centred, trauma-informed practices
• Coordinate intake, eligibility screening, and move-in processes for new tenants
• Maintain updated waitlists and referral tracking
• Oversee rent-geared-to-income calculations and subsidy administration
• Monitor and follow up on rent arrears and eviction prevention
• Educate tenants on their rights and responsibilities under the Residential Tenancies Act (RTA)
• Coordinate lease signings, move-outs, and unit inspections in collaboration with the Facilities team
• Respond to tenancy issues and support legal procedures, including preparation of documentation
• Liaise with internal and external partners (Coordinated Access, landlords, OW/ODSP, legal support)
• Ensure health and safety concerns are addressed, including pest control and fire safety procedures
• Participate in program development, training, and reporting as needed

Qualifications

• Education: Post-secondary education in Housing, Social Work, Community Services, or a related field
• Experience: Minimum 3 years of experience in housing or tenancy support, with at least 1 year in a supervisory or leadership role
• Knowledge: Strong understanding of the Residential Tenancies Act (RTA), Housing Services Act, and related legislation.
• Commitment: Trauma-informed, feminist, anti-racist, anti-oppression, and harm reduction practices.
• Understanding: Familiarity with rent-geared-to-income systems and housing subsidies and experience of working with women and gender-diverse people impacted by systemic marginalization or criminalization
• Communication: Excellent communication, mediation, organizational, and crisis intervention skills
• Skills: Strong documentation and administrative capabilities
• Technical: Experience with client databases and Microsoft 365
• Travel: Ability to travel between offices and community locations.
• Valid driver’s license and access to a vehicle is an asset

Working Conditions

This is a full-time, in-person role with travel between housing sites as required.

Some evening or weekend hours may be required for emergencies or staff coverage

How to Apply

Please send your cover letter and resume in ONE document to careers@efrytoronto.org . Or simply apply by clicking on the Apply button below. Applicants must list Supervisor – Housing Programs in the subject line of the email.

We appreciate all applications, but only candidates selected for an interview will be contacted.

AI disclosure: We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of the hiring process.

Diversity Statement

Elizabeth Fry Toronto is committed to equity and inclusion and encourages applications from Indigenous, Black, racialized, 2SLGBTQIA+, disabled, and other equity-deserving communities. We recognize the importance of lived experience in the criminal justice system and value applications from those with relevant personal insight. We are committed to creating a respectful, barrier-free hiring process. If you require accommodation during any stage of the hiring process, please let us know