Stepping Stones Parent Support Coordinator

Stepping Stones Parent Support Coordinator

Program: Family Resilience Program

Position Type: Full-time 3-year contract ending March 31, 2029, with possibility of renewal

Hours: 35 hours/week

Language Requirements: English Essential; Multilingualism an asset

Number of Positions: One (1)

About the Ottawa Parent Resource Centre 

The Ottawa Parent Resource Centre (PRC) supports caregivers and families across Ottawa with responsive, evidence-informed programs and services that strengthen parenting capacity, wellbeing, and connection. 

POSITION SUMMARY

The Stepping Stones Parent Support Coordinator is a key member of the Ottawa Parent Resource Centre’s (PRC) Family Resilience Program, providing compassionate, evidence-based support to parents and caregivers across the Ottawa community. This role is part of a three-year Minto-funded initiative focused on implementing the Primary Care Stepping Stones Triple P (SSTP) program—an evidence-based parenting program designed for families of children (ages 0–12) with disabilities who are experiencing behavioural or developmental challenges.

In this role, the Coordinator delivers individualized, short-term, skills-based parenting support grounded in the Stepping Stones Triple P model. Services focus on strengthening parenting capacity, supporting positive child development and behaviour, and reducing family stress. The position requires experience working with diverse families, including those navigating developmental disabilities, complex needs, and behavioural challenges, using trauma-informed, strengths-based, and culturally responsive approaches.

The Coordinator also supports the daily operation of the Parent Support Line (PSL), providing timely responses to inquiries, completing triage as appropriate, maintaining accurate and confidential documentation, and connecting families to relevant internal services and community resources. In addition, the role contributes to the broader goals of the Family Resilience Program by supporting parenting workshops, promoting program engagement, and collaborating with team members to ensure coordinated, responsive, and high-quality service delivery for families.

REPORTS TO: Family Resilience Program Manager.

KEY RESPONSIBILITIES:

Direct Service & Clinical Support  

• Deliver evidence-based Stepping Stones Triple P (Primary Care) consultations, providing individualized, short-term, skills-based parenting support to families of children (0–12) with developmental disabilities and behavioural challenges.
• Use a structured, goal-oriented coaching approach to support parents in developing practical strategies to promote positive behaviour, strengthen parent-child relationships, and build confidence in managing challenging situations.
• Provide services in-office, virtually, by phone, or in the family home, ensuring flexibility and responsiveness to client needs.
• Support participant intake and screening processes, including information sharing, assessment of needs and readiness, and appropriate referrals to internal or external services.
• Respond to, monitor, and manage the Parent Support Line (PSL), ensuring timely responses, effective triage, accurate documentation, and consistent data entry in client management systems.
• Conduct structured follow-ups with participants to reinforce learning, monitor progress toward goals, address barriers, and support sustained engagement in services.

Program Design, Evaluation & Continuous Improvement

• Contributes to program evaluation activities, including data collection, participant feedback, and facilitation observations, to support evidence-informed practices.
• Participate sin regular reflection, debriefing, and continuous quality improvement processes to strengthen program delivery and outcomes.
• Maintains accurate and timely documentation, and support reporting requirements related to group implementation, participation, and outcomes.
• Contributes to the ongoing development and refinement of parenting group curriculum, tools, and resources to ensure relevance, accessibility, and alignment with evidence-based models.
• Supports the strengthening of sustainable, high-quality parenting programming through collaboration, knowledge sharing, and capacity-building within the team.

Community Development

• Promotes PRC’s mission and Family Resilience Program services to the community.
• Strengthens referral pathways to and from PRC and contributes to integrated community strategies.
• Builds and maintains collaborative relationships with community agencies and stakeholders to improve outcomes for families and priority populations.
• Participates in strategic networks and community committees as required. 

Administration 

• Works collaboratively with Family Resilience Program staff and other facilitators to ensure comprehensive service delivery and client support.
• Keeps up-to-date client flies using approved templates, software and procedures. 
• Prepares reports, maintains documentation, and statistical records.  
• Keeps all FRP related materials, manuals and handbooks up to date. 
• Contribute to the development and maintenance of social media, website and public-facing communications related to the Family Resilience Program.
• Keeps track of success stories and other relevant information, as required. 
• Attend staff, team and supervisory meetings, as established. 
• Other duties may be required or assigned.   

Required Qualifications & Experience 

• Minimum 5 years of progressive experience developing and delivering front-line programs and services for children and families in a community-based or social service setting, with demonstrated ability to support diverse populations. 
• Experience supporting children with developmental disabilities and complex behavioural needs.
• Experience applying behaviour management strategies or evidence-based parenting interventions (e.g., Triple P, ABA-informed approaches, behaviour coaching).
• Strong skills in brief, structured, goal-oriented parent consultation or coaching models.
• Proven experience in program development and designing curriculum (e.g., session plans, facilitation guides, participant materials), including workshop and group facilitation. 
• Deliver short‑term, situational counselling related to parenting stressors, family conflict, emotional distress, and mental health concerns.
• Knowledge of early childhood development, child development, and family support approaches, including strengths-based, trauma-informed, and culturally responsive practices. 
• Knowledge of—and commitment to—Diversity, Equity, and Inclusion, with experience adapting services to be accessible and culturally responsive. 
• Working knowledge of relevant legislation and applicable provincial/municipal policies, procedures, and guidelines related to children, families, privacy, and service delivery. 

 Assets  

Training/certification in evidence-based parenting models such as: 

• Circle of Security Parenting (COS-P) facilitator training
• Triple P – Positive Parenting Program training
• OR comparable evidence-based parenting/attachment/parent coaching
• Use of database software such as Jane

Education 

• Post secondary education in Social Work, Child and Youth Care, Early Childhood Education, Family Studies, Psychology, or a related field, or equivalent experience.      

Language  

• Fluent in English, oral and written required.
• Bilingualism/multilingualism an asset. 

Additional Requirements  

• Criminal Reference Check for the Vulnerable Sector is required  
• Maintain all required professional accreditation/credentials in good standing  

Salary $57,850 to $60,850/annual   

Hours Full-time 3-year contract position (35 hours/week) with possibility of extension, ending March 31,2029.

Benefits The PRC offers group health and dental benefits, generous vacation, sick days and personal days annually, as well as professional development opportunities.  

To Apply If you are eager to share your knowledge, experience and expertise with the PRC, please send a one-page cover letter outlining your interest and how your skills and experience will support the work of the PRC, along with your resume. Please save your application as a PDF in one document and title: LASTNAME_FIRSTNAME_FRP_SteppingStones and send to selectioncommittee@parentresource.ca. Applications will be reviewed as they are received. 

 The Parent Resource Centre fosters a positive inclusive workplace culture, with a workforce that is representative of the families and communities we serve. Committed to the principles of diversity and inclusion, the PRC encourages candidates from diverse backgrounds and those who may need accommodation to apply to join its team. Should you require accommodation during the application process, please reach out to selectioncommittee@parentresource.ca.  

Thank you for your interest in applying to join the Ottawa Parent Resource Centre. Please note that only those selected for an interview will be contacted.