Specialized Youth Supports Manager

Specialized Youth Supports Manager Competition #50-25

Working within the mission, vision, values, and person-centred philosophy of the Agency, the Program Manager is responsible for the management, quality, and supervision of a complex, multi-site portfolio, including managing a youth safe house, pre-employment program, arts program, 2SLGBTIA+ program and overseeing the Reaching Home subsidy program. As a member of the management team, the Program Manager supervises staff members, participates in budgeting, and manages within their budget, as well as fostering relationships with funders and other internal and external parties. The manager will work with colleagues and co-workers in collaboration with key internal and external stakeholders to achieve excellence in client and family-centred care, within a complex multi-site environment that extends to the community. This position is required to work on-call shifts on a scheduled rotation to provide robust program support. It actively supports the Agency’s awareness and goals around diversity and inclusion.

We Value You- Benefits:

• Flexible scheduling
• Three weeks’ vacation for full-time staff * entitlement increases from there
• Three paid household leave days a year*
• Two paid Wellness Days a year
• Paid sick days
• Two and a half-paid Agency days for full-time staff *
• Five paid days for education leave/year *
• One paid Moving Day/year
• Subsidized professional association annual dues (if applicable)
• A work culture that values transparency, teamwork, learning, fairness and integrity

*(pro-rated for part-time staff)

Health and Wellness Resources:

• Generous health/dental benefits after 3 months.
• Three flex benefit options to meet your individualized needs
• Option of psychological/counselling services (up to $1500/year)
• Employee Assistance Plan
• Long Term Disability Plan
• Insurance, Travel insurance, ++

Pension: Municipal Pension plan enrollment for eligible employees

Work Hours: 37.5 hours/ week, Monday to Friday, with some evening and weekend coverage

Salary: MGP5 $47.05 - $52.17 per hour

Location: Directions Youth Services, 1138 Burrard Street, Vancouver, BC

Posting End Date: Posting will remain open until filled.

• Collaborative Communication, including teamwork & cooperation, interpersonal communication, diversity and cultural agility
• Personal Effectiveness, including integrity and ethical behavior, personal resilience, adaptability/flexibility, commitment to learning
• Personal Leadership, including influence, initiative, judgment and decision-making, creativity, and innovation
• Commitment to excellence, including results focus, client-centred service, planning and organizing, professional expertise, and technological proficiency

Education, Training, Experience

• Relevant Bachelor’s degree from an accredited institution in Social Work, Psychology, or other related field, with 7 years’ experience in the sector, and 5 years’ experience in progressive leadership roles
• Or, an equivalent combination of education, training, and experience
• Master’s Degree is an asset

Knowledge, Skills, Abilities

• Awareness of community services, resources, and systems and ability to work with these; competence in working with a multicultural community, prioritizing issues related to diversity and inclusion
• Basic computer literacy with word processing, spreadsheet, and/or database is required for this role.
• Basic accounting skills and familiarity with QuickBooks are an asset
• A committed ability to keep informed about evolving trends and practices, share knowledge, and support staff to integrate innovation into the delivery of quality care/services
• Strong ability to collaborate with internal and external stakeholders to develop, manage, and evaluate clinical programs considering client needs, service delivery interrelationships, and service potential within a complex environment
• Ability to understand available resources for programs and keep quality in the forefront of all resource utilization decisions, providing feedback and detailed analysis on budget variances, and making recommendations for corrective action
• Thorough knowledge of adolescent development, at-risk youth, child welfare system, substance misuse, mental health issues, and trauma-informed practice

Essential Responsibilities

Program Planning and Management

• Communicate program/unit and budget strategic direction incorporating FSGV’s vision, values, and strategic direction and ensure integration into practice by interdisciplinary team members
• Develop and maintain professional relationships with government agencies and all professional and non-professional groups or individuals involved with the programs, including relevant education bodies and grant funders
• Develop, recommend, implement, and evaluate staffing patterns, rotations, and vacation schedules to ensure staffing meets client needs
• Participate in 24 7 management support of programs, including on-call support on a rotating schedule

Program Quality

• Write reports on programs and services for senior management and funders
• Monitor program activities regularly to ensure quality services
• Develop and implement long-term goals and objectives to achieve successful program outcomes

Performance Management

• Supervise program staff by recruiting, hiring, providing direction, input, and feedback; regularly meeting with staff and team to engage, support, and mentor program staff
• Implement effective performance management processes in an interdisciplinary team environment

Additional Requirements

• Successful completion of a Criminal Record Check
• Valid BC Driver’s license is an asset
• Standard First Aid, CPR-AED, Food Safe Level 1, Naloxone Training, and Crisis Intervention training are an asset

If this describes you, please submit your application to us through our website, https://fsgv.ca/careers/

Short-listed candidates will be contacted for interviews. We thank all candidates and searchers for your interest.

We believe in the power of inclusion and the power of enabling all our staff to thrive by embracing diversity and fostering equality. We are committed to creating an inclusive environment for all staff that dismantles barriers and creates opportunities. Our organization is committed to recruiting a diverse workforce representing the communities we proudly serve while encompassing the principles of equity, inclusion and diversity. Decisions regarding recruitment, hiring, promotion, compensation, and all other terms and conditions of employment will be made without regard to race, colour, ancestry, place of origin, political beliefs, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or non-applicable criminal condition.

If you require a disability-related accommodation to participate in the recruitment process or are an internal candidate, please email your resume and cover letter (indicating the competition number #50-25 in the email subject line) to hrinbox@fsgv.ca.

We gratefully acknowledge that our programs are delivered on traditional and ancestral lands and waters of the Coast Salish peoples, including the Xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh Úxwumixw (Squamish), Sel̓íl̓witulh (Tsleil Waututh), Qayqayt, Katzie, Kwantlen, Kwekwetlem, Semiahmoo, Matsqui, and Tsawwassen First Nations. Huy ch q’u.

Click to read our commitment to reconciliation, justice, and equity.

JOIN US FOR A MEANINGFUL CAREER HELPING OTHERS AND BRING YOUR AUTHENTIC SELF!

When you work with us, you will join a caring team of people who will value you as a whole person. You will also have the opportunity to do meaningful, leading-edge work that has a direct impact on the local community.

Directions Youth Services is a division of Family Services of Greater Vancouver (FSGV), which, for more than 90 years, has provided a variety of essential resources for children, families, and individuals in the Greater Vancouver community. We believe in the resiliency of Vancouver’s youth who are at-risk, homeless, and street-involved. We assist youth under the age of 25 to get counselling for trauma, mental health, or substance issues. Our teams strive to create spaces and build connections with youth who are facing challenges of street life, substance use, mental health concerns, and disconnection from their communities. Directions inclusive programs of shelter and drop-in, safe houses, and other unique programs are committed to being a community leader in harm reduction work and fostering low-barrier spaces where all youth are welcome.