Shelter Manager, Gender-Based Violence Women's Shelter

Job description:

About the Organization

Julliette’s Place is a feminist, trauma-informed organization that provides safe accommodation and comprehensive supports to women and their dependents escaping intimate partner violence. Using a multidisciplinary approach, the organization delivers crisis response, case management, and advocacy services to support survivors in achieving safety and long-term stability.

Position Summary

The Shelter Manager oversees the day-to-day functioning of the shelter, supervises program staff, placement students, and volunteers, and ensures services are delivered in a client-centered and high-quality manner. This role promotes trauma-informed practices, contributes to organizational initiatives, and demonstrates the organization’s values in all areas of responsibility.

Key Responsibilities

• Recruit, train, supervise, and assess staff, students, and volunteers to support a respectful and effective team environment.
• Ensure adherence to all relevant federal and provincial legislation, organizational policies, collective agreements, and confidentiality requirements.
• Coach and support direct reports through mentorship and regular feedback to enhance performance and professional development.
• Participate in performance evaluation processes aligned with individual, team, and organizational goals.
• Assist with the preparation of the annual budget and oversee departmental expenditures, ensuring responsible use of resources.
• Act as a representative of the shelter on external committees to promote awareness and inform best practices.
• Contribute qualitative and quantitative information to funding applications and reporting requirements.
• Take part in fundraising initiatives and community engagement activities to strengthen partnerships and organizational visibility.
• Prepare and submit departmental reports that track outcomes, identify trends, and support informed decision-making.
• Participate in organizational strategic planning and convert strategic goals into operational plans within the department.
• Identify potential risks at the departmental and organizational level and implement strategies to reduce or manage them.
• Attend and contribute to management, board, and committee meetings, and occasionally facilitate discussions related to planning and strategy.

Required Competencies

• Analytical Thinking and Decision-Making: Ability to review information objectively and determine appropriate actions.
• Communication Skills: Communicates clearly and effectively to support shared understanding.
• Client-Centered Approach: Builds trust, understands client needs, and provides responsive services.
• Problem-Solving and Conflict Resolution: Addresses complex issues with diplomacy and creativity.
• Teamwork and Collaboration: Works cooperatively with internal and external partners to achieve common goals.
• Digital Skills and Financial Awareness: Uses technology and financial knowledge to support program effectiveness.
• Planning and Organization: Manages time, resources, and priorities efficiently in a changing environment.
• Change Leadership: Supports teams through change with flexibility and a positive approach.

Qualifications

• A post-secondary degree with a minimum of five years of management experience, or an MSW with at least three years of directly related experience supporting survivors of intimate partner violence, homelessness, and poverty.
• Current Social Worker certification.
• At least two years of supervisory experience, ideally within a unionized setting.
• Demonstrated dedication to women’s rights, anti-racism, anti-oppression principles, and continuous professional learning.
• Proficiency in French or another language is considered an asset.

Additional Information

• Julliette’s Place operates in a unionized environment represented by OPSEU Local 518.
• This is a full-time, in-person role requiring 37.5 hours per week, with some weekend work. Hybrid work is not available.
• Participation in a rotating on-call schedule on a bi-weekly basis is required.
• Medical clearance and a functional abilities assessment are required.
• A valid Criminal Reference Check and proof of COVID-19 vaccination are mandatory.

Julliette’s Place is committed to equitable hiring practices and encourages applications from individuals of all races, ethnicities, religions, sexual orientations, and abilities.

How to Apply

Interested applicants must submit a current resume and letter of interest by February 2, 2026, at 11:59 p.m. Applications received after this deadline will not be considered.