Service Coordinator for Early Intervention for Psychosis Program

Family Support/Education Specialist

1 Full Time, Permanent Position – 35 hrs./week

2 Permanent Full Time 28 hours a week (0.8 FTE)

Union: OPSEU Bargaining Unit

Internal/External Posting

Central Toronto Youth Services (CTYS) is a community-based Children’s Mental Health Centre committed to responding to the needs of young people, their families, and the youth-serving community. We provide innovative approaches to the care of young people through advocacy, system navigation, and direct -service programming through case-management and counselling.

Early Intervention in Psychosis Program (EI) within New Outlook at CTYS

The Early Intervention Program (EI) is a community-based counselling and intense case management program providing up to 3 years of service to young people (14-24) who are experiencing psychosis or exhibiting prodromal symptoms. As a member of the EI team, you will work with clients and their significant others to improve their quality of life and instill hope.

The Service Coordinator role functions as a clinician case manager within an inter-professional team. In this role you will assess, plan, implement and evaluate clinical care utilizing a newly adopted care pathway called the NAVIGATE Early Intervention Model of Care. This model provides a framework for mental health assessment, monitors client responses to pharmaceutical and care interventions, and emphasis resilience and collaborative care. The model ensures standardized, evidence-based treatments across EI teams. In this role, you will provide the Family Support and Education component of NAVIGATE. This position requires a sound knowledge of psycho-social rehabilitation, crisis intervention, addiction issues, severe and persistent mental illness, and an understanding of schizophrenia, primary mood disorders with psychosis, and other presentations of psychosis. Within this community-based work, EI staff support clients and caregivers through a blended service model that includes community outreach and virtual work (secure online video platforms; secure app text-based communication, etc.). A flexible work schedule is required to accommodate caregiver and family schedules in the evenings. For more details, see www.CTYS.org

As employers, we are committed to building intervention teams that reflect the diversity of our clients. Priority will be given to applicants that identify with and have experience supporting racialized communities, in particular Black and African-Canadian Communities.

Primary Responsibilities:

• Provide clinical services as part of a multidisciplinary team utilizing the NAVIGATE Model of Care.
• Work collaboratively with youth, parents/caregivers and other service providers to develop comprehensive and effective service delivery plans.
• Develop and facilitate psycho-educational groups/workshops specific to psychosis and recovery.
• Assist caregivers from diverse cultures in identifying and acquiring the skills needed to support loved ones.
• Provide therapeutic services informed by trauma theory, and evidence informed practices including CBT, MI, and recovery frameworks.
• Within above approaches, integrate knowledge of anti-oppression/anti-racism frameworks.
• Support advocacy and resource brokerage.
• As required, facilitate access to community resources crisis response/safety planning as necessary.
• To fulfill the above-mentioned responsibilities in a flexible manner which may include some evening work.
• Participate in team, staff, and supervision meetings, consultations and trainings.
• Maintain all records and reports as required by CTYS policies and procedures.
• Other duties as assigned.

Qualifications:

• BIPOC Identification, member of Black/A.C community prioritized.
• MSW or equivalent education and experience. Membership in Regulated Health College (R.P./RSW).
• Demonstrated experience working from an anti-oppressive framework with youth and families from diverse ethno-cultural and socio-economic backgrounds, including youth with diverse intellectual abilities and racialized communities.
• Minimum of 3 years’ experience in a mental health setting.
• Knowledge of appropriate therapeutic approaches and interventions including the practice of holistic, recovery and wellness frameworks.
• Understanding of group dynamics and capacity to facilitate on-line or in-person psycho-educational groups/workshops.
• Experience with and understanding of youth with psychosis.
• Knowledge of the NAVIGATE Early Intervention Model of Care and provincial Early Intervention standards.
• Excellent assessment, formulation and case planning skills utilizing a strengths-based approach.
• Strong interpersonal skills and an ability to build rapport with caregivers and family members using creative and innovative outreach approaches.
• Experience working from a community outreach model.
• Knowledge of local community resources to support youth and families.
• Excellent verbal and written communication skills; French language an asset.
• Valid Ontario driver’s license and use of a car is an asset (due to outreach nature of position).

hat CTYS offers:

• Vacation:15 days first year, 20 days after one year of service
• Personal Leave:17days
• Float Days:1 day
• Educational Leave:7 days
• Extended Health: Employer pays extended health and dental single and family coverage, employee and family assistance program, and travel insurance.
• Pension: OPTrust Pension: EE-3% and ER -3%. In addition, ER contributes 2.5% towards RRSP.
• Compensation: Competitive salary & support during approved medical leave (sick-leave, LTD).
• Flexibility: Hybrid work, Flexible work week

Compensation: $ 66,463.16 – $79,360.49 (1 FTE) $53, 170.52 – $63,488.39 (0.8 FTE)

Application instructions:

Please submit your cover letter and chronological resume via email to:

Central Toronto Youth Services

E-mail: careers@ctys.org

We thank all interested candidates, but only those selected for an interview will be contacted.

Equity and inclusion:

We acknowledge that Central Toronto Youth Services (CTYS) is situated on the ceded lands and territories of the Anishinaabeg, Haudenosaunee, the Chippewa, the Mississauga’s of the Credit, the Wendat Peoples, and is now home to many diverse nations. We also acknowledge that Toronto is covered by Treaty 13 signed with the Mississauga’s of the Credit. We respectfully recognize the presence of Indigenous peoples, both in the past and present, as we commit to action, education, meaningful dialogue and necessary change.

As an employer, we are dedicated to cultivating an inclusive workplace and building intervention and management teams that reflect the diversity of our clients and the communities we serve. 

We actively seek to attract, develop, and retain talent from diverse backgrounds, including but not limited to racialized individuals, 2SLGBTQIA+ individuals, persons with disabilities, and those from various socio-economic backgrounds. We strive to cultivate an inclusive culture that eliminates barriers, advances equity, and supports the success and well-being of all employees.

Accommodation:

CTYS is committed to creating an accessible and inclusive organization. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code (OHRC), CTYS will provide accommodations throughout the recruitment and selection process to applicants with disabilities. During any stage of the recruitment process, please notify careers@ctys.org of the nature of any accommodation(s) you may require. Any information received relating to accommodation measures will be addressed confidentially.