Senior Operations Coordinator

Help Us Change the Narrative

At Supporting Survivors of Abuse and Brain Injury Through Research (SOAR), www.soarproject.ca, we’re not just colleagues—we’re people with purpose, coming together to change the narrative around brain injury from intimate partner violence (BI-IPV).

We are a registered charity and the only organization in Canada dedicated to the intersection of intimate partner violence and brain injury. Our culture is grounded in kindness, flexibility, and a shared belief in the importance of our mission to Explore, Educate, and Empower.

The Role

The Senior Operations Coordinator is a vital generalist who provides high-level support for SOAR’s initiatives and programs. Reporting to the Director of Operations, you will manage internal workflows and coordinate with a national network of partners. This role is about more than logistics; it’s about ensuring our mission-driven goals are met with clarity, empathy, and efficiency. You love being the ‘go-to’ person who has a finger on the pulse of the organization, and you use all of your skills and talents to strengthen your team’s capacity.

Key Responsibilities

1. Program & Project Oversight

• Execution: Support the implementation of specific projects from inception to completion, ensuring all milestones are met on schedule.
• Workflow Design: Contribute to the development and implementation of internal systems and processes to streamline departmental operations.
• Process Documentation: Maintain and improve Standard Operating Procedures (SOPs) to ensure organizational sustainability and scalability.

2. Communications & Impact Tracking

• Data Management: Collect data and maintain secure databases to track metrics and outcomes.
• Reporting: Assist in preparing reports as needed. Lead reporting to funders and coordinate the gathering of pertinent information.
• Information Sharing: Facilitate proactive, seamless information sharing among team members to ensure organizational and project alignment.
• External Liaison: Maintain positive and professional connections and interactions with our community of partners, vendors, and service providers.

3. Financial & Resource Administration

• Fiscal Oversight: Track project spending against approved budgets and identify cost-saving opportunities.
• Finance Support: Support finance in receipt gathering, expense submission, and other administrative tasks
• Grant Support: Provide technical details, reporting support and impact data needed for grant applications and renewals.
• Event Logistics: Coordinate logistics for workshops and outreach activities, including venue booking and accessibility considerations. Tracking & recording speaking engagements including calendar, attendees and follow up

4. Leadership & Team Support

• Mentorship: Provide regular troubleshooting support and mentorship to other team members.
• Strategy: Participate in planning sessions to offer insights on operational feasibility and program improvement.
• Meeting Coordination: Coordinating and organizing critical meetings for the organization
• Safety Coordination : Conduct risk assessments for offsite activities and ensure team members adhere to "Working Alone" safety protocols.

Candidate Requirements

• Experience: 3–5 years in program coordination or project management, ideally within the nonprofit, gender-based violence, or brain injury sectors. A clear, concise and professional communication style is required.
• Technical Skills: Proficiency (or willingness to become proficient) in Trello for task tracking, Slack for daily communication, and Zoom for virtual collaboration.
• Emotional Intelligence: Ability to set healthy boundaries and maintain emotional safety while working with sensitive subject matter.
• DEI Mindset: A foundational commitment to Diversity, Equity, and Inclusion, including a willingness to complete mandatory GBA+ and trauma-informed training.
• Independence: Proven ability to work effectively in a fully remote model, managing your time responsibly.

Why SOAR?

We strive to create an inclusive, mentally healthy workplace where professional excellence is balanced with personal well-being. A remote work model offers full flexibility to structure your day, provided objectives are met and you are available during core collaborative windows.

This position also comes with paid, annual vacation and sick time, health and dental benefits, and opportunities for ongoing professional development.

Our Commitment to Diversity

SOAR is committed to hiring with diversity, equity, and inclusion at the forefront. We therefore encourage applicants from all backgrounds, abilities, and life experiences to apply.

How to Apply

Please submit your resume and a cover letter highlighting your experience in non-profit coordination via email to jobs@soarproject.ca by April 24, 2026