Senior Officer, Individual Giving Renewal

Impact Starts at UNICEF Canada

JOIN OUR TEAM AS SENIOR OFFICER, INDIVIDUAL GIVING RENEWAL

Are you looking to use your project management, marketing and fundraising expertise to help make a direct impact on the lives of children? Consider joining UNICEF Canada – one of Canada’s most respected and historic charities – and be part of a high-impact, mission-driven team working across Canada and globally to create a better world for children.

UNICEF Canada is seeking to recruit a talented and high-performing individual in the role of Senior Officer, Individual Giving Renewal.

Position Details

Position Title

Senior Officer, Individual Giving Renewal

Employment Type:

Permanent, Full-time

Reports to:

Senior Manager, Individual Giving Renewal

Direct Reports:

None

Salary Range:

$60,000 to $64,000 annually with benefits and 3 weeks paid vacation

Work Location:

Toronto

Work Environment:

UNICEF Canada is moving to a Flexible-Hybrid model that requires team members to attend the office for our anchor days, Tuesdays and Wednesdays, at least each week.

Position Description

UNICEF Canada's Renewal portfolio within the Individual Giving team is dedicated to re-engaging and stewarding generous supporters who make one-off gifts during the year, below the $10,000 level. Reporting to the Senior Manager, Individual Giving Renewal, the Senior Officer, Individual Giving Renewal drives day-today activities associated with the direct mail marketing program, email marketing and our Survival Gifts® symbolic giving catalogue. This role is key to helping grow the portfolio, enhance donor retention and maximize value from existing audiences.

The Senior Officer ensures effective project management and cross-functional collaboration to keep initiatives on track and on budget. This position requires working closely with internal teams and external partners to optimize the portfolio while continuously improving efficiency, outcomes and teamwork in a results-driven environment.

With a focus on direct response fundraising and stewardship programs, this role supports efforts to achieve revenue targets exceeding $10 million annually and plays a critical role in retaining donors while building pipelines for Pledge (monthly giving), Legacy and Major Donor programs.

Responsibilities

Marketing, Revenue Generation and Project Management (50%)

• Collaborate with the Manager, Individual Giving Renewal to lead project management and support creative reviews for campaigns targeting existing annual giving donors, including Direct Mail, Email, Digital Telemarketing and SMS.
• Support relationship management with key external vendors (e.g., creative teams, printers, Canada Post, telemarketing vendors), including developing detailed project briefs, ensuring smooth campaign execution and conducting follow-ups to maintain strong partnerships.
• Assist in developing and executing email campaigns with multiple web assets, maintaining the email file and advising internal teams on digital best practices for optimization.
• Project-manage the development and implementation of stewardship touchpoints (primarily through email) for annual giving donors, including regular, mid-level and emergency audiences.
• Identify opportunities for testing and innovation to enhance campaign performance, incorporating market trends into stewardship and appeal strategies.
• Project-manage the periodic update of supporter thank you letters, including digital auto-responders and tax receipt letters for annual giving campaigns.
• Foster collaboration by coordinating with internal teams to support integrated fundraising opportunities.
• Participate in planning and strategy sessions for the Individual Giving program.

Data Analysis, Reporting, and Expense Management (30%)

• Review weekly gift reports and dashboards to monitor trends and identify insights.
• Provide ongoing reporting and analysis for each fundraising activity/program, including budget-to-actual expense and revenue tracking, campaign performance, and audience retention. In collaboration with the Senior Manager, recommend corrective actions to optimize revenue and expense ratios.
• Ensure data accuracy and integrity by adhering to organizational business rules.
• Collaborate with the Digital Innovation & Technology team to request and set up appeal codes for campaign tracking.
• Develop post-campaign analyses and recommend improvements for future initiatives.
• Lead testing strategies for email and direct mail campaigns to ensure continuous optimization.
• Pull, interpret and present data and reports, applying strong analytical and project management skills to prioritize and manage multiple projects.
• Contribute to annual planning, budgeting, goal setting and team processes.
• Track work and spending against budgets for both projects and the overall program.
• Review and approve invoices for accuracy before submission.

Administration (20%)

• Track and process all invoices for the Renewal and Survival Gifts portfolios.
• Maintain records of marketing campaign samples, cataloging them for historical tracking and testing purposes.
• Present weekly status updates on key program areas.
• Develop project plans, including workback schedules and roles and responsibilities, in collaboration with teammates.
• Manage deadlines by scheduling and monitoring tasks in Asana (cloud-based project management tool), tracking timelines, proactively communicating with stakeholders and resolving potential issues.
• Schedule and lead meetings, capturing and communicating key takeaways and actions.
• Serve as point of contact for external partners, including agencies, vendors and media partners.
• Act as an internal liaison among teammates and coordinate campaign reviews, approvals and feedback processes.

Qualifications

• A university degree, college diploma, or equivalent experience in marketing, business, or a related field.
• 3–5 years of experience in marketing or fundraising (direct mail campaign experience an asset).
• Proven track record of executing successful direct response campaigns with measurable ROI.
• Strong organizational and time management skills with the ability to multi-task and meet deadlines.
• Knowledge of data management, analytics and effective marketing best practices.
• Experience using a cloud-based project management system, such as Asana or Monday.
• Results-driven, detail-oriented and able to follow through on timelines.
• Excellent written and verbal communication skills.
• Self-motivated team player with a proactive approach, transparent communication style and collaborative mindset.
• Genuine interest in UNICEF Canada’s mission and work.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Experience with Raiser’s Edge, digital marketing and/or French language skills (considered assets).

An Employer of Choice: What We Offer

UNICEF Canada is where diverse talent and passion come together to create extraordinary impact for every child. We are committed to being an employer of choice and building a culture that is inclusive, ambitious, compassionate, and high impact.

Members of the UNICEF Canada team have access to the following employee benefits:

A ROBUST COMPENSATION PACKAGE

• Extended Health/Dental benefits, Healthcare Spending Account, and Wellness Account
• Life, AD and D, and Long-Term disability insurance coverage
• Employer contributions (5%) to a Group Pension Plan
• Access to parental leave top-up

A COMMITMENT TO WELLNESS

• Flexible-hybrid work environment to support the work-life integration needs of our team
• Minimum 3 weeks of annual vacation (increases with time served) and 1 additional day per year of service (max 30)
• 10 paid sick days and 2 personal days
• 9 to 11 employee wellness days – an additional series of pre-set days off, given annually to further extend long weekends
• Discounted rate for a GoodLife gym membership
• Access to an Employee and Family Assistance Program

A CULTURE OF LEARNING AND GROWTH

• Access to a comprehensive global learning platform with over 1600 courses, webinars and resources
• Internal leadership development, training, and mentorship programs that integrate Anti-Racism and diversity, equity and inclusion principles
• Opportunities to access both local and global stretch assignments

AN INCLUSIVE AND PURPOSE-DRIVEN WORKPLACE

• Centrally located head office in mid-town Toronto with satellite offices in Calgary and Montreal
• Easily accessed by public transit and a short walk from several parking locations
• Inclusive and accessible co-working and meeting spaces designed to foster purpose at every turn and accommodate the diverse needs of employees

A CHANCE TO DO MEANINGFUL AND LIFE-CHANGING WORK

• Under the leadership of a dynamic, accomplished, and experienced executive leadership team, you’ll be part of a diverse and talented Canada team committed to creating meaningful impact while fostering an inclusive and supportive work environment.
• You’ll join a global UNICEF family with a shared commitment to impact the lives of children

Our Commitment to Inclusive Workplaces and Recruitment

UNICEF Canada is an inclusive workplace and is committed to championing diversity, equity, inclusion and accessibility. Requests for accommodation can be made at any stage of the recruitment process.

At UNICEF Canada, we believe strongly in personal connections and our hiring process is entirely human- driven. We do not use AI or automated systems to review applications or conduct interviews. Each candidate is evaluated by our experienced team to ensure a fair and thoughtful hiring experience.

How to Apply

Please submit your resume and cover letter as one document to careers@unicef.ca by Tuesday, June 9, 2026. Please reference Senior Officer, Individual Giving Renewal in the subject heading.

UNICEF Canada thanks all applicants for their interest in this opportunity, however, only those selected for an interview will be contacted. Consistent with our Child Safeguarding Policy, all successful candidates must receive clearance by a police background check (including a vulnerable sector screen).

About UNICEF and UNICEF Canada

UNICEF is the world’s farthest-reaching humanitarian organization for children. Across 190 countries and territories, and in the world’s toughest places, we work to help children survive, defend their rights, keep them protected, healthy and educated, and give them a fair chance to fulfill their potential.

UNICEF Canada is one of 32 National Committees located in countries around the world. Our team exists to fundraise for UNICEF’s highest priorities, and to work neutrally with governments and the private sector in Canada and internationally to advance the rights and well-being of children and youth.