Senior Manager, Community Programs and Services

Position Summary

The Manager, Community Programs provides leadership for our community-based programs and services, including HIV Linkage to Care, harm reduction, and related health and social support programs.

This role is responsible for program oversight, staff supervision, partnership development, and ensuring high-quality, equitable, and client-centred services for people living with or at risk of HIV.

This position plays a key leadership role in advancing integrated models of care that address the social determinants of health and improve access, and outcomes across the care continuum

Responsibilities

Program Leadership, Service Planning & Implementation

• Lead the planning, implementation, and development of community programs, ensuring alignment with anti-racist and prison justice frameworks.
• Identify gaps in service and lead new program initiatives that proactively dismantle systemic barriers.
• Provide clinical and practical support for complex case management, centering the self-determination of clients facing multiple systemic barriers.
• Guide teams in developing relevant, accessible, pre and post-release re-integration tools ,
• Implement, monitor, and evaluate program activities to ensure high quality of service delivery and compliance with PASAN and sector standards
• Work with teams, partners, and clients to ensure program activities are co-designed to address the unique challenges faced by the communities we serve
• .Oversee data collection, management, and reporting
• Provide support and mentorship to the harm reduction and linkage to care teams
• Work with team to design program work plans in alignment with PASAN vision and mission
• Conduct annual performance evaluation and work with staff to identify relevant training and capacity building opportunities to support their professional and skill development

Financial & People Operation

• Oversee and monitor an assigned program budget of $600k+, ensuring resources are used effectively to support low-barrier, community-centred care
• Conduct annual performance evaluation and work with staff to identify relevant training and capacity building opportunities to support their professional and skill development
• Work with the Executive Director to identify fundraising strategies and opportunities to support programming, and write funding applications as required

Community Engagement & Advocacy

• Build and maintain partnership with healthcare providers and other community support organizations (housing, food access, income support, etc.) both institutionally and in the community to facilitate clients’ continuity of care, access to relevant services
• Monitor recent developments related to harm reduction and linkage to care, and work with the leadership team to surface potentially relevant advocacy issues
• Support PASAN advocacy efforts related to treatment access, health and harm reduction
• Act as a representative for PASAN at relevant coalitions and networks, championing prison justice and health equity for people who use drugs, people living with or at risk of acquiring HIV and Hep C.

Job Requirements:

• You bring a deep understanding of the structural, economic, and sociopolitical inequities in Ontario that that impact prisoners and ex-prisoners..
• You have a track record of building and leading programs where racial justice, equity, and inclusion are centred. You ensure our services are responsive to community needs.
• You apply a racial justice lens to cultural safety and trauma-informed practices, specifically to identify and dismantle systemic barriers facing communities disproportionately impacted by the prisonl system.
• You bring in depth knowledge of harm reduction and experience integrating these principles into practice.
• You are a skilled communicator with an ability to navigate complex conversations. Whether you are speaking to a funder, a partner agency, or a community member, you lead with empathy, tact, and a clear sense of purpose.
• You have a strong grasp of community health and case management (through education, work, or a mix of both) and know how to build the partnerships needed to provide holistic support.
• You have a proven ability to lead teams in applying a racial justice lens to culturally safe and trauma-informed care, ensuring we are actively dismantling the barriers that disproportionately affect Black, Indigenous and Racialized communities.
• You have experience designing, implementing, and monitoring community-based programs and services that are rooted in cultural safety principles, and trauma-informed approaches
• You are a seasoned leader who knows how to inspire and support a highly motivated, skilled team. You prioritize emotional safety and professional growth, especially when navigating the challenges of prison justice work.
• You are committed to peer-leadership. You have experience building structures that support and centre folks with lived and living experience.
• Excellent interpersonal, verbal and written communication skills

Assets:

• Prior experience working with formerly incarcerated individuals and their families, including women and gender diverse folks, Black and Indigenous community members, folks affected by HIV or HCV, and/or houseless community members
• Lived experience and/or extensive knowledge of HIV, HCV, and Harm Reduction
• Experience supervising staff working in a unionized environment
• Experience applying a restorative justice lens when it comes to working with staff